Job Summary: 

• Manage the IT team and evaluate performance
• Develop objectives and KPI for each team member and evaluate regularly
• Facilitate best practices and knowledge sharing within the team
• Generate suggestions and ideas
• Promote a friendly and effective working environment
• Training and Support to the IT team
• Customize training programs and develop a career path for individuals
• Provide leadership and direction to the high-performance team
• Ensure SLA to the customer
• Monitor the SLA via the ticketing system to ensure the performance of the team
• Involved in escalation to level 3, regional and HQ level
• Develop and monitor a full Project life cycle

Skills on Resume: 

• Team Management (Soft Skills)
• Performance Evaluation (Hard Skills)
• Project Lifecycle (Hard Skills)
• Leadership Development (Soft Skills)
• SLA Monitoring (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Training Support (Hard Skills)
• Problem Escalation (Hard Skills)

Job Summary: 

• Ensure projects are aligned with business strategy requirements and are completed on time and within budget
• Perform a yearly assessment of the existing related documents and perform necessary changes or escalation to conclude the findings 
• Handle Security Incident according to the defined protocol and workflow, evaluate risk and impact, and escalate to a higher level
• Assist in promoting user awareness in security protection
• Ensure IT Infrastructure availability and performance
• Manage all IT infrastructure/systems according to company standards and aligned with standard practices
• Define and implement backup, recovery and emergency procedures
• Take ownership of the IT infrastructure setup including offices and warehouse
• Take ownership of the server room setup and operation
• Responsible for IT-related forecasting and budgeting for the financial year
• Responsible for managing and monitoring the approved budget

Skills on Resume: 

• Project Management (Hard Skills)
• Risk Assessment (Hard Skills)
• Security Handling (Hard Skills)
• User Awareness (Soft Skills)
• Infrastructure Management (Hard Skills)
• System Maintenance (Hard Skills)
• Disaster Recovery (Hard Skills)
• Budget Planning (Hard Skills)

Job Summary: 

• Develop an effective IT roadmap to meet the company’s business objectives
• Platform and operation owner for information systems, eCommerce and electronic data processing
• Develop and implement policies and procedures for e-data and IT systems
• Collaborate with other managers to streamline business processes by leveraging technology
• Owner of the IT budget and all related expenses
• Ensure availability of IT systems (ERP, network, intranet and other platforms)
• Ensure the integrity of data flow between all systems and reports
• Perform regular file archival and purge for both servers, networks and sites
• Troubleshoot all technology issues and coordinate and communicate with impacted users
• Provide the upkeep, maintenance and security of networks and websites
• Ad hoc data analysis report of sales and inventory to directors
• Manage in-house/outsourced developers, system integrators and technicians
• Train new users on how to perform their roles in their respective departments as it relates to the Information Systems
• Identify changes to the Information Systems that are affecting the work of various groups of users and train these users on the changes
• Develop and update user manuals

Skills on Resume: 

• IT Roadmap (Hard Skills)
• Policy Development (Hard Skills)
• Process Improvement (Soft Skills)
• System Availability (Hard Skills)
• Data Integrity (Hard Skills)
• Issue Resolution (Soft Skills)
• Team Coordination (Soft Skills)
• User Training (Soft Skills)

Job Summary: 

• Develop and execute an information technology strategy to ensure all employees have the tools needed to do their job
• Responsible for managing the IT budget and expenses and ensuring the security of corporate IT systems
• Work with Internal IT throughout the whole company
• Own projects, solutions, and key responsibilities within a larger business initiative
• Support engineers reporting through coaching, mentoring, and creating opportunities for them to grow
• Work closely with the IT Teams to build and own their products
• Guide the teams in continuous improvement, team dynamics, successful execution, and technical excellence
• Collaborate with the Service Owners for teams to set strategy and direction
• Work across R&D to improve ways of working, technology, and engineering practices
• Continuously analyze the current processes, technologies, and vendors to identify areas of improvement

Skills on Resume: 

• IT Strategy (Hard Skills)
• Budget Management (Hard Skills)
• Project Ownership (Hard Skills)
• Team Coaching (Soft Skills)
• Cross-Team Collaboration (Soft Skills)
• Process Analysis (Hard Skills)
• Technical Guidance (Soft Skills)
• Vendor Evaluation (Hard Skills)

Job Summary: 

• Act as the key stakeholder/sponsor for the Analytics program in the Region
• Identify opportunities for expansion of solutions and processes to other areas and countries 
• Control and monitor data, network access and backup systems
• Business partner with key stakeholders in the Markets
• Evangelical about technology and can articulate the benefits to both technical and nontechnical colleagues alike
• Take operational responsibility for Technology projects 
• Lead the projects and organization through planning, organizing and controlling a project from start to finish
• Work with the Global technical and solutions team to deliver the projects in markets and for the regions/areas
• Overseeing the IT helpdesk workload
• Supporting helpdesk processes and SLA’s
• Developing and supporting internal policies, procedures and frameworks
• Managing processes, scheduling and record keeping
• Assisting in horizon scanning for opportunities and required developments
• Leading the day-to-day responsibilities of the team and nurturing individuals’ development, ensuring they are supported and challenged
• Overseeing the day-to-day activities of the IT department

Skills on Resume: 

• Analytics Leadership (Hard Skills)
• Opportunity Expansion (Soft Skills)
• Network Control (Hard Skills)
• Stakeholder Partnering (Soft Skills)
• Tech Communication (Soft Skills)
• Project Oversight (Hard Skills)
• Helpdesk Management (Hard Skills)
• Team Development (Soft Skills)

Job Summary: 

• Lead the team with an entrepreneurial spirit and way of thinking
• Engage with all customers and organizational levels through effective communication
• Demonstrate proactiveness and assist in strategic planning
• Manage a global team, ensuring proper communication and collaboration
• Manage security and risk pragmatically and proactively
• Perform performance reviews for direct reports and submit to HR
• Maintain and analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs
• Establish efficiency standards, providing recommendations for improvement of IT infrastructure and processes
• Oversee the security of systems, networks, and enterprise information
• Leverage a strong background in business-related applications such as an ERP, to effectively coordinate the use of such systems
• Design and implement business continuity protocols and controls to minimize disruption to business operations 
• Facilitate IT security audits or investigations
• Develop and maintain relationships with external IT vendors and service providers

Skills on Resume: 

• Entrepreneurial Leadership (Soft Skills)
• Strategic Communication (Soft Skills)
• Global Teamwork (Soft Skills)
• Risk Management (Hard Skills)
• Performance Evaluation (Hard Skills)
• Infrastructure Analysis (Hard Skills)
• Business Continuity (Hard Skills)
• Vendor Relations (Soft Skills)

Job Summary: 

• Oversees all IT operations, including staff, infrastructure and applications
• Works collaboratively across all departments to optimize business performance by determining and addressing their IT needs and requirements
• Ensures that all systems are secure and that proper protections are in place to identify and eradicate external and internal threats to ongoing operations at all times
• Oversees all stages of the development, implementation, and lifecycle of IT projects and technology systems, ensuring they are in line with organizational objectives
• Identifies vulnerabilities, the need for upgrades, and opportunities for improvement
• Proposes strategic solutions and recommends new systems and software
• Ensures budgets, resources and schedules meet corporate requirements by developing and adhering to financial and budgetary standards
• Builds and maintains relationships with external advisors and vendors
• Oversees existing programs, ensuring that necessary updates are made and hardware is properly maintained
• Reports progress and challenges to senior management
• Ensures reported helpdesk issues are resolved quickly and efficiently

Skills on Resume: 

• IT Operations (Hard Skills)
• Business Alignment (Soft Skills)
• System Security (Hard Skills)
• Project Oversight (Hard Skills)
• Risk Detection (Hard Skills)
• Strategic Planning (Soft Skills)
• Budget Control (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Provide comprehensive service and support in respect of all IT requirements, including service desk, service level management, configuration, change, capacity, security and continuity management to local users
• Oversee the provision of end-user services, including help desk and technical support services
• Supports the planning and forecasting of the Japan IT budget as well as administers and maintains proper cost allocation processes
• Risk Management, Compliance Management and Company Policies
• Align IT risk management with enterprise-wide risk management, ensuring cost-effective minimization of operational risks
• Conducts analysis on whether IT policies/standards are being followed, follows up and applies in cases 
• Ensure IT compliance (incl. Security) with company policies/standards and local regulations
• Report to IT management on results, Implementation of Group initiatives, standards, policies and evolve the services provided
• Develop and positively influence key strategic position holders across other functions within the Tokyo office
• Managing 3rd party service providers
• Work with the providers concerning capacity management and service levels

Skills on Resume: 

• IT Support (Hard Skills)
• Service Delivery (Hard Skills)
• Budget Forecasting (Hard Skills)
• Risk Management (Hard Skills)
• Compliance Oversight (Hard Skills)
• Policy Enforcement (Hard Skills)
• Stakeholder Influence (Soft Skills)
• Provider Management (Soft Skills)

Job Summary: 

• Provide technical support for macOS and Windows computers, as well as various cloud-based SaaS tools
• Accurately record, update, and document resolutions using an IT ticketing system
• Build and maintain a detailed repository of IT documentation
• Troubleshoot network issues for both wireless and wired equipment
• Collaborate on IT projects including Integrations, software upgrades and rollouts, computer upgrades, and office openings
• Create software packages for applications deployed with the company-wide mobile device management tool
• Assist in proactive cybersecurity monitoring and education
• Own IT responsibilities throughout the onboarding and offboarding experience
• Provide IT support and project management across the business
• Ensuring SLAs and KPIs are met and exceeded
• Update the IT helpdesk ticketing management system
• Particular focus on Cyber Security awareness and training
• Responsible for the setup and configuration of new PC's, laptops, printers, tablets, and mobile devices
• Providing professional and high-level customer service to all internal and external users
• Identify development opportunities and team training requirements

Skills on Resume: 

• Tech Support (Hard Skills)
• Ticket Management (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Project Support (Hard Skills)
• Cybersecurity Training (Soft Skills)
• Device Setup (Hard Skills)
• Customer Service (Soft Skills)
• Team Development (Soft Skills)

Job Summary: 

• Designing a proper development plan based on the IT strategy and the whole organization strategy
• Introducing and implementing SIEMENS IT policies, procedures, technical standards and methods, and priorities in the company
• Responsible for IT infrastructure management and relevant IT systems daily running to guarantee business continuity within the defined SLA
• Responsible for activities related to Information Technology (IT) in the company, involving the definition, development, maintenance and operation of systems
• Maintaining the area's technological level up to date, conducting studies and implementing new procedures and techniques
• Responsible for Cybersecurity governance and operation for the whole company (including production area) to guarantee business security
• Responsible for supporting and driving the company's digitalization, relevant IT tasks and breaking them down to specific projects for realization
• Coordinate global /regional IT-relevant topics for the company
• Responsible for team daily management, the IT team, and balancing of IT requirements and resources
• Manage the liaison between information systems and other functions in the company

Skills on Resume: 

• IT Strategy (Hard Skills)
• Policy Implementation (Hard Skills)
• Infrastructure Management (Hard Skills)
• System Operations (Hard Skills)
• Cybersecurity Governance (Hard Skills)
• Digital Projects (Hard Skills)
• Team Leadership (Soft Skills)
• Functional Liaison (Soft Skills)

Job Summary: 

• Install, support, and maintain network servers, desktops, or other system devices
• Troubleshoot hardware and software issues related to internal IT
• Plan for and respond to service outages and other system-related problems
• Respond to individual users’ difficulties with computer systems, provide instructions, and diagnose and solve problems
• Ensure the integrity of data, system backups and restores, and appropriate access to data
• Monitor network and servers for system availability, the performance of the system, and related components
• Report to the CTO and work closely together with him and the People department
• Define and implement IT security policies and perform and document regular security checks
• Manage security defenses (i.e., firewalls, antivirus, SPAM, spyware, etc)
• Manage wired/wireless and remote network infrastructure and internet connectivity
• Develop disaster recovery procedures
• Manage Microsoft Active Directory group policy
• Develop the company's IT infrastructure
• Manage and maintain software and hardware audits and asset systems

Skills on Resume: 

• System Support (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Service Continuity (Hard Skills)
• User Assistance (Soft Skills)
• Data Integrity (Hard Skills)
• Security Policy (Hard Skills)
• Network Management (Hard Skills)
• Asset Tracking (Hard Skills)

Job Summary: 

• Support the team in ensuring all new hires are properly set up and have the tools they need to be successful
• Ensure colleagues have the tools they need to succeed in their role (i.e., laptops, keyboard, mouse, etc.)
• Answer all inquiries with any IT issues they may have, via the IT ticketing system
• Make sure that soft- and hardware of colleagues, and in the office in general, are updated and fully functional 
• Partner with the IT team to design, develop, implement and coordinate systems, policies and procedures
• Ensure the security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and potential issues and implement strategic solutions in time
• Maintain an inventory of all items and audit inventory and systems and assess any needs
• Preserve assets, information security and control structures

Skills on Resume: 

• Onboarding Support (Soft Skills)
• IT Issue Resolution (Hard Skills)
• System Maintenance (Hard Skills)
• Tool Provisioning (Soft Skills)
• Policy Implementation (Hard Skills)
• Data Security (Hard Skills)
• Problem Solving (Soft Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Protect networks, servers, databases, and company systems from security threats, and oversee initiatives to eliminate risks of adverse cyber activities
• Participate with end-users and management to evaluate requests and ensure all staff have the IT tools and equipment needed to do their jobs effectively
• Coordinate large projects, including the rollout of approved hardware and software
• Participate in budgeting and capital equipment processes and quality improvement activities for the organization
• Manage Microsoft and other 3rd party software licensing
• Manage vendor relationships to ensure issues are resolved in a timely and efficient way
• Initiate, lead, and manage ERP and database-related projects, including new or improved SQL reporting, processes and/or upgrades
• Implementing, improving and maintaining all IT systems, hardware and software
• Project managing new implementations
• Ensuring continuity of operations
• Assigning priority levels to tickets on the Helpdesk
• Mentoring the IT Helpdesk support
• Managing 3rd party suppliers

Skills on Resume: 

• Cybersecurity Management (Hard Skills)
• IT Equipment Support (Soft Skills)
• Project Coordination (Hard Skills)
• Budget Participation (Soft Skills)
• License Management (Hard Skills)
• ERP Projects (Hard Skills)
• Helpdesk Mentoring (Soft Skills)
• Supplier Management (Soft Skills)

Job Summary: 

• Implement technology, supporting the work of systems and business analysts, developers, support specialists and other computer-related workers
• Ongoing evaluation of user and organizational needs for data and system functionality, ensuring that IT facilities meet these needs, whilst protecting data
• Devise solutions and system integrations to support a wide array of new business requirements
• Plan, develop and implement the IT budget and obtain competitive prices from suppliers to ensure cost-effectiveness
• Implement measures to track and manage assets, systems, and employee access permissions, allowing auditing for certifications
• Organize the purchase of hardware and software, working with security to assess risk and review vendors
• Schedule upgrades and security backups of hardware and software systems, communicating with the wider stakeholder community
• Guarantee the smooth running of all IT systems, including anti-virus software, email provision and CRM functions, connected to the wider sales and software delivery ecosystem
• Ensure that users adhere to software licensing laws
• Install and provide secure access to the network for remote users
• Secure data from internal and external attacks, working with security to audit these functions, as part of any security certifications
• Manage crises, which may involve complex technical hardware or software problems, or data security analysis
• Offer users appropriate support and advice/mentor and train new IT support staff
• Keep up to date with the latest technologies and security standards
• Contribute to organizational policies regarding quality standards, data privacy, information security and strategic planning
• Work closely with the management team to ensure practices and the IT environment are agile, to adjust to new customer needs

Skills on Resume: 

• System Integration (Hard Skills)
• Needs Analysis (Soft Skills)
• Budget Planning (Hard Skills)
• Asset Tracking (Hard Skills)
• Vendor Evaluation (Hard Skills)
• IT Compliance (Hard Skills)
• Security Response (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Manage at least 2 full-time exempt direct reports
• Ensure that projects are following the correct processes
• Lead the implementation, from start to finish, of the Warehouse Management Systems (WMS) within the company's distribution facilities
• Evaluate and plan that the correct resources are assigned to the implementation team
• Provide leadership within the implementation team for the validation and completion of the entire process
• Work with the design team to make sure all documentation is up to date, of the quality needed, and follows the SDLC process
• Financial analysis for customer implementations
• Develops and implements policies and procedures to ensure that systems support the organization's business requirements and meet the needs of end users
• Ensure that the design of the solution is sound and provides what is required

Skills on Resume: 

• Team Management (Soft Skills)
• Process Compliance (Hard Skills)
• WMS Implementation (Hard Skills)
• Resource Planning (Hard Skills)
• Project Leadership (Soft Skills)
• Documentation Standards (Hard Skills)
• Financial Analysis (Hard Skills)
• Solution Design (Hard Skills)

Job Summary: 

• Ensure support resources have appropriate training and documentation to resolve issues
• Work to establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in implementing supply chain systems
• Keep communications flowing between various systems and the operations team during the projects
• Understand the details of the overall implementation and requirements to ensure a complete end-to-end solution
• Work with implementation and program management teams to transition new customers and development projects into normal day-to-day activities
• Develop an in-depth understanding of the business processes or technologies in the area(s) of assignment
• Establish and maintain strong working relationships with co-workers, the business community, external customers, consultants, contractors, and vendors
• Stay up-to-date on current and future warehouse execution technologies, capabilities and trends
• Evaluate resources on the project and provide feedback to Managing Directors about performance, training and other actions required
• Work to establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in implementing supply chain systems

Skills on Resume: 

• Training Support (Soft Skills)
• Strategy Development (Hard Skills)
• System Coordination (Hard Skills)
• End-to-End Solutions (Hard Skills)
• Customer Transition (Soft Skills)
• Process Expertise (Hard Skills)
• Stakeholder Relations (Soft Skills)
• Technology Awareness (Soft Skills)

Job Summary: 

• Provide high-level, strategic HR business partnerships to business leaders across multiple Corporate Functions
• Assess business partners' organizational needs and partner with IT people managers to develop and implement consistent strategies for employee development, such as identifying effective ways to recognize employees
• Design strategies to improve overall morale while measuring and assessing the level of improvement
• Act as a resource to business partners regarding compensation and benefit issues
• Coach management on salary increase recommendations and new hires, promotions and other staffing changes
• Provide guidance and input on local restructures, workforce planning, succession planning, etc.
• Provide strategic counsel and advisement to operations business partners to enforce goal-setting and performance review practices
• Communicate critical timelines and processes, and provide strategies for performance ratings and effective employee development
• Ensure compliance in all Federal and State/Provincial and Local laws, regulations, and standards, such as the Company’s equal opportunity and AAP goals

Skills on Resume: 

• HR Strategy (Soft Skills)
• Employee Development (Soft Skills)
• Morale Improvement (Soft Skills)
• Compensation Guidance (Hard Skills)
• Staffing Advisory (Soft Skills)
• Workforce Planning (Hard Skills)
• Performance Coaching (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Supports the hospitality and back office applications, in conjunction with end user IT teams, as well as guestroom technology (unless managed by 3rd party)
• Provides leadership to the internal IT team through hiring, coaching, counseling, and conducting performance appraisals, as well as day-to-day operational oversight
• Oversight of the IT team for first-line support of staff computers and telephony, including basic connectivity, routine troubleshooting, and interface with IT services and software vendors
• Maintains a strong and effective working relationship with all IT, AV, and Infrastructure support services
• Oversee the onboarding of new employees and the issuing of new technology
• Serve as project manager for new and existing corporate applications and ERP software projects
• Collaborate with impacted parts of the business (Finance, Accounting, Production, Operations, etc.) to support existing functionality and implement new system features and reports
• Gather requirements, understand business user needs, define functional specifications for new features, enhancements, and system bug fixes
• Identify new opportunities for improvement and enhancement to existing ERP applications and processes
• Communicate with and manage key vendors and partners associated with the ERP system
• Train and support business users who utilize the NetSuite ERP system throughout the organization
• Maintain documentation of key operational processes, system improvements and their revisions

Skills on Resume: 

• Application Support (Hard Skills)
• Team Leadership (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Employee Onboarding (Soft Skills)
• Project Management (Hard Skills)
• Business Collaboration (Soft Skills)
• ERP Optimization (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Build and lead the IT team dispersed across APAC
• Lead the configuration and support of Windows 10 and 7, Windows Server (2008 and 2012), MS Office 365, AWS, Active Directory, DNS, etc.
• Managing 1st, 2nd and 3rd level IT support teams and working closely with internal clients (local and remote)
• Documenting and producing analysis/examinations on problems and a key part of suggesting/developing solutions
• Overseeing the maintenance of specific systems to ensure efficiency and determine upgrades/implementation schedules
• Manage system management and monitoring tools and identify potential security and performance issues
• Selecting and managing vendors and external partners
• Evaluate hardware and software products and solutions - produce recommendations to senior management and implement
• Develop and maintain an information system for 2 entities located in SG and other Asian countries
• Responsible for formulating, executing, and maintaining policies for optimizing the information system infrastructure globally

Skills on Resume: 

• Regional Leadership (Soft Skills)
• System Configuration (Hard Skills)
• Multi-Level Support (Hard Skills)
• Problem Analysis (Hard Skills)
• System Maintenance (Hard Skills)
• Security Monitoring (Hard Skills)
• Vendor Management (Soft Skills)
• Infrastructure Policy (Hard Skills)

Job Summary: 

• Managing cross-disciplinary stakeholders and vendors to make sure all are aligned with project requirements, deadlines, and schedules
• Translate business IT requirements to technical requirements and propose a full-scale infrastructure project proposal with the technical team
• Establishing effective project delivery plans and ensuring their timely execution within scope and budget
• Effectively managing vendor and development teams to ensure on-time delivery of the agreed implementation scope and adhere to quality standards
• Facilitating change requests and managing any impacts on schedule and budget
• Drive project direction and actively monitor project status to ensure high quality of project delivery
• Create and maintain records of project documentation
• Oversee day-to-day IT operations and provide application support across all internal business units with no disruption
• Carry out daily operational tasks, user administration, housekeeping tasks and system/ cybersecurity monitoring to ensure the effective operation of the IT Network and Infrastructure, POS systems and Core Applications
• Carry out IT installations, implementations, and configurations 
• Maintain and control of issued inventory
• Maintain technical and procedural documentation
• Ensure that the core systems have regular backup and recovery procedures that are performed yearly
• Develop and implement policies and procedures to support IT software and systems
• Training and ensuring IT staff are equipped with sufficient knowledge

Skills on Resume: 

• Stakeholder Alignment (Soft Skills)
• Technical Translation (Soft Skills)
• Project Execution (Hard Skills)
• Vendor Coordination (Soft Skills)
• System Monitoring (Hard Skills)
• Application Support (Hard Skills)
• Policy Development (Hard Skills)
• IT Training (Soft Skills)

Job Summary: 

• Participate in IT planning and setting a roadmap for IT systems and services
• Align with business leaders to understand the business requirements, converting them into projects, budget estimation, tender, procurement, and implementation
• Assist in the management of the annual operating and capital expenditure budget
• Build relationships with other IT leaders to develop a clear understanding of business needs
• Maintain currency on new technologies and service management practices to provide direction on emerging technologies that should be introduced
• Reporting of service excellence, SLAs and service improvements to management regularly
• Engage with the divisions across Delco to understand and matrix the requirements of the technology infrastructure
• Adhere to governance policy and structure while completing duties
• Lead IT Teams' tasks and objectives
• Define and present annualized budgets for IT across the organization
• Support and manage existing IT infrastructure
• Design, plan, and deploy new IT initiatives as the business requires

Skills on Resume: 

• IT Roadmapping (Hard Skills)
• Business Alignment (Soft Skills)
• Budget Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Tech Scouting (Hard Skills)
• Service Reporting (Hard Skills)
• Governance Compliance (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Prepare and propose, together with the Managed Services Director and the Head of Group CIO Program Office, the strategic lines that will govern the activities of the subarea and the respective activity plan, to ensure the defined objectives
• Coordinate the human resources of the IT area, defining responsibilities, evaluating the performance, activities to be carried out and the respective owners
• Plan and develop technological infrastructure projects
• Configure, manage and administer the resources of the physical and application systems installed
• Optimize the use and sharing of existing capacities and resolve exploitation incidents
• Prepare the standards and technical documentation that the respective operation must comply with
• Design adequate measures to maintain the means and conditions to protect the system and information, as well as envisage new resources necessary for full use of the system
• Propose rules and access mechanisms for the various users and the definition of rules for safeguarding and recovering information, to prevent high damage (disaster recovery)
• Ensure the application of security mechanisms, confidentiality and integrity of information stored and processed and transported in the processing systems and communication networks used (in accordance with the ISO27001 standard)
• Negotiate proposals, budgets and Service Level Agreements (SLAs) with the company's main partners and suppliers

Skills on Resume: 

• Strategic Planning (Soft Skills)
• Team Coordination (Soft Skills)
• Infrastructure Projects (Hard Skills)
• System Administration (Hard Skills)
• Incident Resolution (Hard Skills)
• Security Compliance (Hard Skills)
• Access Control (Hard Skills)
• Vendor Negotiation (Soft Skills)

Job Summary: 

• Provide leadership and support for the IT Support team to ensure staff understand and meet Service level agreements in productivity, service, and quality metrics to provide a consistent and efficient customer interaction
• Work with the staff and management team to implement and measure strategic plans and outcomes
• Help with setting a vision for the future, including developing plans to exceed business needs
• Implement creative technology practices and continuous improvement processes that achieve value
• Encourage the growth and professional development of the team
• Work with other Information Technology members to improve efficiency by implementing new processes, tools, and automation
• Lead content development and curation of the IT knowledge base
• Provide the very best customer service experience for all employees with knowledge in technology, resolving support requests, educating, and sharing knowledge with the workforce

Skills on Resume: 

• Team Leadership (Soft Skills)
• Strategic Planning (Soft Skills)
• Vision Development (Soft Skills)
• Process Improvement (Hard Skills)
• Team Development (Soft Skills)
• Workflow Automation (Hard Skills)
• Knowledge Management (Hard Skills)
• Customer Support (Soft Skills)

Job Summary: 

• Provide technical support, troubleshooting and problem resolution related to the maintained Software Systems
• Constantly monitor and review the status of the operational issues raised on the maintained Software Systems to ensure that the operational issues are resolved or a workaround way provided in accordance with the Service Level Agreement
• Lead a team of IT Engineers in the preventive and corrective maintenance, implementation and upgrading of hardware, middleware and application software
• Manage Change Management of new business requirements to the maintained Software System 
• Coordinating with the development team to identify possible application solutions that make the customer’s business more efficient and successful
• Measure maintenance turnaround performance using appropriate systems, tools and techniques
• Manage the relationship with the Customers as well as internal management
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive maintenance project documentation

Skills on Resume: 

• Technical Support (Hard Skills)
• Issue Monitoring (Hard Skills)
• Team Supervision (Soft Skills)
• Change Management (Hard Skills)
• Solution Coordination (Soft Skills)
• Performance Tracking (Hard Skills)
• Customer Relations (Soft Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Review, maintain and revise the IT Compliance framework and processes from time to time
• Engage with key stakeholders on the review and revision of the IT Compliance framework and processes
• Lead all IT-related audits with support from the internal IT team members
• Follow up and close all IT compliance and governance-related issues
• Develop a checklist to evaluate the compliance and governance controls
• Manage and maintain the respective IT compliance, governance, and security register
• Monitor the IT compliance and governance KPIs
• Work closely with the IT Security Manager to roll out the IT Security compliance and governance program for the company and its business units
• Manage all reporting related to IT compliance, governance, IT Security and IT BCP

Skills on Resume: 

• Compliance Review (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Audit Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Control Evaluation (Hard Skills)
• Register Maintenance (Hard Skills)
• Security Governance (Hard Skills)
• Compliance Reporting (Hard Skills)

Job Summary: 

• Responsible for overall project management activities for medium to large-sized projects with low to medium complexity, scope, and financial impact
• Responsible for ensuring the project is delivered on time, within budget, and meets project success criteria
• Develops and maintains project charter, project plans, and other project management deliverables
• Responsible for setting timelines and monitoring task progress, budget tracking, resource allocation, risk assessment, and issue management
• Escalates issues to leadership/stakeholders 
• Provides project status reports to leadership and key stakeholders
• Responsible for the use of applicable Project Management methodologies
• Accountable for the management of project financials,
• Defines and manages the execution of project activities by identified responsible parties in consultation with aligned SMEs
• Develops and manages relationships with project technical teams and key business stakeholders
• Conducts post-project review and shares learnings across key business stakeholders
• Mentors and/or coaches team members
• Assists with continuous improvement in the Project Management methodology / Program Management office to identify constraints and suggest ideas for simplification

Skills on Resume: 

• Project Management (Hard Skills)
• Budget Tracking (Hard Skills)
• Timeline Monitoring (Hard Skills)
• Risk Assessment (Hard Skills)
• Stakeholder Reporting (Soft Skills)
• Methodology Use (Hard Skills)
• Team Mentoring (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Monitor daily operations, including server hardware, software, and business applications
• Oversee and determine timeframes for major IT projects including helpdesk, system updates, upgrades, migrations, and outages
• Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues
• Audit the existing IT landscape for the organization and provide innovative recommendations for improvements that support best practices
• Identify and procure new and replacement hardware, software, and services
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all business applications and IT systems, including servers, PCs, operating systems, hardware, software, and peripherals
• Test, troubleshoot, and modify information systems so that they operate effectively
• Provide and oversee technical support for all team members and company locations
• Work with stakeholders to define business and systems requirements for new technology implementations
• Liaise with the company’s software suppliers for prompt rectification of any problems or emergencies

Skills on Resume: 

• System Monitoring (Hard Skills)
• Project Scheduling (Hard Skills)
• Requirements Analysis (Hard Skills)
• IT Auditing (Hard Skills)
• Hardware Procurement (Hard Skills)
• Application Management (Hard Skills)
• Technical Support (Soft Skills)
• Vendor Liaison (Soft Skills)

Job Summary: 

• Effectively manage vendor and contractor relationships, ensuring quality and timeliness of projects ensuring success
• Compile and maintain an inventory of company software and hardware assets and any corresponding contracts/agreements
• Manage cellular and wireless devices/systems
• Evaluate technology risks to develop and maintain a network disaster recovery plan and backup procedures
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives
• Remain up to date with advances in technology and industry best practices
• Develop and implement IT Standard Operations Procedures and Guidelines
• Coordinate technology onboarding/offboarding, and train existing team members on new systems
• Generate performance reports for operating systems
• Ensure IT activities are performed within the parameters of applicable laws, codes, and regulations

Skills on Resume: 

• Vendor Management (Soft Skills)
• Asset Inventory (Hard Skills)
• Mobile Systems (Hard Skills)
• Disaster Recovery (Hard Skills)
• IT Budgeting (Hard Skills)
• Cost Analysis (Hard Skills)
• Policy Development (Hard Skills)
• Tech Onboarding (Soft Skills)

Job Summary: 

• Manage relationship with key suppliers, Contract team and client representatives
• Support the Contract in identifying, challenging and justifying IT requirements
• Deploy innovative and cost-effective solutions
• Ensure Contract is appropriately represented in Sodexo IT Strategy and Global Enterprise Architecture
• Define systems roadmaps and related architecture to support the strategic and tactical business objectives
• Ensure operational IT procedures to support the Contract are clearly documented and up to date
• Support contractual requirements, e.g., client reporting and audits
• Represent Sodexo IS&T and Service Operations as an ambassador with Contract SLT
• Ensure Sodexo-wide IT initiatives are implemented on the Contract
• Provide regular updates (at least monthly) to relevant stakeholders (IT Director, Contract)

Skills on Resume: 

• Supplier Relations (Soft Skills)
• Requirements Analysis (Hard Skills)
• Solution Deployment (Hard Skills)
• Architecture Planning (Hard Skills)
• IT Documentation (Hard Skills)
• Client Reporting (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Initiative Implementation (Hard Skills)

Job Summary: 

• Lead the ITSC Level 1 Team and processes, including appropriately handling all inbound IT Incidents while meeting or exceeding performance targets
• Lead the ITSC Level 2 Team, incident management, problem management, and major incident processes, including oversight, coordination, and escalation of incidents to other IT teams and business partners
• Optimally communicate status and next steps tailored for the respective audience, focusing on business impact
• Develop and maintain partnerships with IT technology owners, finding opportunities for support at levels 1 and 2
• Build and manage relationships with stakeholders to understand the business needs and the voice of the customer
• Lead and develop staff applying the performance management process, ongoing mentoring, and career discussions while ensuring a clear understanding of all critical practices, standards, policies, and regulatory requirements
• Lead vendor partners, holding them accountable for performance while partnering to drive continuous improvement of processes, quality, and capabilities
• Provide trending data and reporting of KPIs, ad-hoc, weekly, and monthly
• Drive Ticket Deep Dive and develop strategies for improvement
• Work to make the Service Desk the single source of truth and service delivery channel for IT

Skills on Resume: 

• Incident Management (Hard Skills)
• Team Leadership (Soft Skills)
• Status Communication (Soft Skills)
• Cross-Team Collaboration (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Staff Development (Soft Skills)
• Vendor Oversight (Soft Skills)
• KPI Reporting (Hard Skills)

Job Summary: 

• Evaluate company IT needs through the lens of company objectives and goals, and research/recommend applicable technology solutions to meet those goals
• Stay up to date with changing technology/systems trends and regulations to create realistic, business-focused recommendations
• Manage and maintain network and software patching, system upgrades, firmware upgrades, backups, disaster recovery, business continuity, etc
• Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN, and VPN access
• Provide general IT support for all Frnds including onboarding and offboarding of hardware and software
• Creates, delivers, and updates system training
• Perform on-site and remote troubleshooting through diagnostic techniques and pertinent questions
• Centralize access management and devise a flexible systems administration strategy
• Develop detailed software implementation plans in tight coordination with impacted departments
• Ensures technology utilization, providing a fast, accurate, and secure method to access information
• Work with Accounting on technology purchasing and asset management

Skills on Resume: 

• Tech Evaluation (Hard Skills)
• Trend Awareness (Soft Skills)
• System Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• User Support (Soft Skills)
• System Training (Soft Skills)
• Access Management (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Ensuring that IT maintenance work and troubleshooting are carried out to a high standard and comply with all polices and guidelines, specifically IT and Health and Safety
• Overseeing the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs)
• Coordinate and oversee the team’s projects as they support technical task execution
• Ensure everyone in the team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction
• Own the development and management of the IT budget, through its lifecycle
• Encourage, support and facilitate IT skill development of Fulfillment Center staff
• Coordination of inventory and procurement management, as it relates to the needs and realities of IT teams and their equipment
• Confident representation of the site and IT Team in local, regional and global meetings

Skills on Resume: 

• IT Maintenance (Hard Skills)
• Change Management (Hard Skills)
• Project Coordination (Hard Skills)
• Team Leadership (Soft Skills)
• Budget Management (Hard Skills)
• Skill Development (Soft Skills)
• Inventory Control (Hard Skills)
• Stakeholder Representation (Soft Skills)

Job Summary: 

• Lead key regional business projects and services and deploy innovations across the region (e.g., AdTech, MarTech, digital media applications)
• Plan and deliver IT applications and solutions to drive growth, automation and superior consumer experience
• Overall accountable for the End-to-End Success of the Projects while integrating the technical, business, and commercial outcomes
• Build awareness and capability and drive usage adoption across markets
• Partner with multi-functional teams to drive the business strategy and innovation, using IT to bring value and quality user experience
• Find opportunities to drive business growth through frontend innovation on technology, data, and analytics
• Lead facilities and workplace solutions, providing stewardship, expense and capital management, professional property management
• Manage employee site services and assets across multiple sites and regions
• Deliver safe, sustainable, and employee-centric designed workplaces and sites
• Deliver cloud and communication solutions, and drive adoption across employees to support personal productivity and innovation

Skills on Resume: 

• Project Leadership (Hard Skills)
• Solution Delivery (Hard Skills)
• User Adoption (Soft Skills)
• Cross-Functional Partnership (Soft Skills)
• Tech Innovation (Hard Skills)
• Workplace Management (Soft Skills)
• Asset Oversight (Hard Skills)
• Cloud Enablement (Hard Skills)

Job Summary: 

• Ensure the smooth operation of computers, the network, printers, and photocopiers
• Solve problems with server, computer, phone and internet systems as they arise
• Help staff with IT problems (troubleshooting software installation, etc)
• Help recruit, train and develop any IT assistant(s)
• Manage IT assistant(s) on a day-to-day basis
• Evaluate the yearly performance of IT assistant(s) and participate in the annual appraisal process
• Work with the Head of ICT to create an IT development plan for the school
• Assist with the introduction, maintenance and training of staff for VLE and IM systems
• Work with purchasing, suppliers, and vendors to help source cost-effective IT solutions and value purchases of IT equipment
• Undertake training to improve the ability to manage the expansion of ICT facilities throughout the school
• Assist the administration team with any reasonable requests as and when they arise

Skills on Resume: 

• System Support (Hard Skills)
• Issue Resolution (Hard Skills)
• User Assistance (Soft Skills)
• Team Supervision (Soft Skills)
• Performance Evaluation (Soft Skills)
• IT Planning (Hard Skills)
• Vendor Sourcing (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Leads the IT Department to attain the company’s strategic goals established in the company’s short and long-term strategic plans
• Manage the company's technical operations, including IT Infrastructure, IT services,
• Train and coach team members for new development/operation concepts, techniques and tools
• Design solutions and develop proposals for various process/technology integrations, business transition projects
• Conducts research and case studies on leading-edge technologies and makes determinations on the probability of implementation
• Actively evaluate and adopt new technologies to automate internal production and processes
• Develop and maintain the SLA of the technology infrastructure and services
• Acts as a good steward of DIGI-TEXX resources and ensures effective and efficient control of the IT departmental budgets
• Maintains and improves the Information Security policies, Data Protection, Data Retention and Audit Transparency

Skills on Resume: 

• IT Leadership (Soft Skills)
• Infrastructure Management (Hard Skills)
• Team Coaching (Soft Skills)
• Solution Design (Hard Skills)
• Tech Research (Hard Skills)
• Process Automation (Hard Skills)
• SLA Management (Hard Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Plays the role of a technical visionary advisor for the group
• Analyzing, improving the productivity and effectiveness of working
• Manages the financial performance of the technology groups and technology infrastructure
• Researches and evaluates innovative BPO, and enables technology to adopt the best-in-class digital media platform
• Maintains current information about technology standards and compliance regulations
• Manages research and development of technology, IT assets and associate revenue
• Works with other department heads, such as production, operations and business development, to develop business strategies to grow the company and take them into executions promptly
• Communicates the company’s technology strategy to partners, management, and employees
• Assists with the recruitment, retention, acquisition and business development efforts of the company
• Builds relationships with vendors, customers

Skills on Resume: 

• Tech Advisory (Soft Skills)
• Process Improvement (Hard Skills)
• Financial Oversight (Hard Skills)
• Tech Innovation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Business Strategy (Soft Skills)
• Talent Acquisition (Soft Skills)
• Vendor Relations (Soft Skills)

Job Summary: 

• Oversees all help desk and technical support activities and resolves escalated issues 
• Provides system-level support and coordination for all MIS applications, hardware and software, including installation, configuration, maintenance and troubleshooting
• Establishes use policies and procedures for technical resources
• Coordinates IT consultant and vendor services
• Manages all systems development projects
• Performs requirements analysis and documents the system's design and implementation
• Identifies opportunities to expand use of data sets to support population health initiatives
• Supervises department's IT, data entry and support training staff
• Oversees development and maintenance of network infrastructure and office phone systems
• Organizes technical support provision and oversees the acquisition, installation and maintenance of technical equipment and software
• Maintains and monitors network security measures, including responsibility for data back-up, business continuity planning, physical security, and permissions management
• Acts as HIPAA Privacy Officer
• Assists the Director of MIS in strategic IT planning

Skills on Resume: 

• Helpdesk Oversight (Hard Skills)
• System Support (Hard Skills)
• Policy Development (Hard Skills)
• Vendor Coordination (Soft Skills)
• Network Management (Hard Skills)
• Security Compliance (Hard Skills)
• Team Supervision (Soft Skills)
• Strategic Planning (Soft Skills)

Job Summary: 

• Serves as an engaged and trusted source in the organization
• Monitor critical business operating systems, policies and procedures that support the achievement of the directive and strategies set by the CEO
• Lead through fair and consistent actions, decisions and asking the right questions to help others understand how to solve problems and issues
• Maintain good housekeeping and safety in the IT area and in IT installation throughout the facility
• Comply with all safety and environmental policies
• Responsible for the operation/maintenance of TK Presta Camshafts' specific IT infrastructure for TK Presta Danville operations in alignment with the global process led from TK Presta Camshafts headquarters in Europe
• Responsible operation/maintenance ERP System SAP/coordination with the outsourcing partner EDS and the Thyssenkrupp headquarters 
• Continuous improvement system landscape/business process engineering/reengineering
• Implement corrective action to get resolution (e.g., implement customer education programs, champion product/technology enhancements, lead documentation modifications, conduct internal awareness initiatives)
• Support Production IT infrastructure and improvements, strategy coordinated with the IT WW team, and manage local implementation
• Coordinate and manage IT projects and tasks with management/contractors
• Determine and follow metrics to accurately assess activities and performance from the group
• Recommend new utility software products to continue to improve the productivity of the group
• Effectively translate business/functional system requirements into clear, concise assignments for the team
• Participate in recruiting, hiring, and discipline

Skills on Resume: 

• Trusted Leadership (Soft Skills)
• System Monitoring (Hard Skills)
• Problem Solving (Soft Skills)
• Infrastructure Maintenance (Hard Skills)
• ERP Management (Hard Skills)
• Process Improvement (Hard Skills)
• Project Coordination (Soft Skills)
• Team Recruitment (Soft Skills)

Job Summary: 

• Develops, manages and supports the IT Infrastructure and Applications for approximately 300 users at 2 manufacturing sites 
• Responsible for all aspects of user/business support for all IT issues through the IT helpdesk and disaster recovery planning and testing
• Manages and develops the IT team and coordinates and approves the activities of all assigned contract resources
• Executes infrastructure and applications projects as both the leader and a functional expert, driving additional business reporting solutions/software
• Design, develop and support IT solutions for business requirements and maintain project plans
• Manage the production of well-structured and appropriately tested software, compliant with corporate and departmental standards and/or working practices
• Create and update documentation/workflows by department/process both for existing solutions and new developments, to populate a digital document library
• Works with the Finance department to manage the IT capital and expense budgets for the business including all IT hardware and software maintenance contracts
• Works in conjunction with other Ametek IT staff to deliver services to the Airtechnology business
• Ensures compliance with SOX requirements
• Liaise with software providers to ensure problems are solved correctly and promptly

Skills on Resume: 

• IT Infrastructure (Hard Skills)
• Helpdesk Management (Hard Skills)
• Team Development (Soft Skills)
• Project Execution (Hard Skills)
• Solution Design (Hard Skills)
• Process Documentation (Hard Skills)
• Budget Management (Hard Skills)
• SOX Compliance (Hard Skills)

Job Summary: 

• Level 1 and 2 support for Mac users on laptops, including monitors, tablets, printers, peripherals, and applications
• Complete computer and data security, including encryption and anti-virus updates
• Installation and image management, including pre- and post-imaging procedures
• Documenting and troubleshooting procedures
• Configuring, maintaining and troubleshooting printers and print clients
• Troubleshooting and supporting VPN connectivity
• Troubleshoot broadband and ISP performance issues
• Maintaining inventories of software, hardware and peripherals using an asset management software
• Configuring and troubleshooting user accounts (in office and remote)
• Configuring and troubleshooting remote access
• Training users on basic Mac and application use
• Thorough record keeping and documentation

Skills on Resume: 

• Mac Support (Hard Skills)
• Data Security (Hard Skills)
• Image Management (Hard Skills)
• Printer Support (Hard Skills)
• VPN Troubleshooting (Hard Skills)
• Asset Tracking (Hard Skills)
• User Training (Soft Skills)
• Documentation (Hard Skills)

Job Summary: 

• Hardware installation and troubleshooting Apple Mac mini, iMac, MacBook Pro, iPad, iPad Pro
• Troubleshooting of office printers and scanners
• Supporting users requiring help with single sign-on and multi-factor authentication
• Conduct day-to-day support activity with a level of urgency and commitment to SLA’s
• Ordering equipment through local IT suppliers (i.e., Apple reseller, CDW, etc)
• Communicate technology issues and propose resolutions with non-technical business executives and managers
• Developing, implementing, and evaluating IT projects in line with organizational objectives
• Identifying vulnerabilities, the need for upgrades, and opportunities for improvement
• Help build and develop a consistent regionalized support model and the necessary processes that can scale
• Own and manage the IT infrastructure and appliances (Meraki, UniFi, Ubiquiti)
• Co-Manage SaaS back-office stack (G-Suite, Office 365, Slack, Zoom, JAMF, etc)

Skills on Resume: 

• Apple Hardware (Hard Skills)
• Authentication Support (Hard Skills)
• SLA Commitment (Soft Skills)
• IT Procurement (Hard Skills)
• Executive Communication (Soft Skills)
• Project Delivery (Hard Skills)
• Infrastructure Ownership (Hard Skills)
• SaaS Management (Hard Skills)

Job Summary: 

• Provision and maintain development and production servers in AWS
• Design and implement reusable server provisioning
• Continually look for automation opportunities to enable teams to move faster
• Build tools to reduce the occurrences of errors and improve customer experience
• Scope and execute enterprise-level projects aimed at achieving corporate objectives
• Oversee the design and administration of such projects, and coordinate with the IT team and third-party vendors to deploy them
• Maintain and troubleshoot an array of software platforms including WMS, ERP, CRM and PowerBI
• Support fellow IT department personnel’s endeavors to facilitate resolutions to internal and external customer needs and convert data into information
• Supervise the activities of vendors engaged in WMS and ERP-related projects
• Help coordinate activities with others in the department when further direction is necessary to ensure forward progress and a comprehensive, unified approach

Skills on Resume: 

• Server Provisioning (Hard Skills)
• Automation Strategy (Hard Skills)
• Tool Development (Hard Skills)
• Project Execution (Hard Skills)
• Vendor Coordination (Soft Skills)
• Platform Support (Hard Skills)
• Data Conversion (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Responsible for coordinating, planning, and leading IT-related activities within the YCH Belgium office
• Determine the IT needs of an organization and are responsible for implementing computer systems to fulfill the organization's information systems requirements
• Help define IT infrastructure strategy, architecture, and processes
• Work in parallel with the main office to help lead projects, including the design and deployment of IT services and systems
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Track and document changes to functional and business systems
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Monitor and document problems, revisions and solution requests
• Leverage a variety of reporting mediums (e.g., reports, dashboards, web pages, etc.) to facilitate the conversion of data into information
• Serve as the company’s point-of-contact for enterprise-level project initiatives

Skills on Resume: 

• IT Coordination (Soft Skills)
• Infrastructure Strategy (Hard Skills)
• System Deployment (Hard Skills)
• Business Analysis (Soft Skills)
• Vendor Assessment (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• System Monitoring (Hard Skills)
• Data Reporting (Hard Skills)

Job Summary: 

• Scope and oversee the activities of direct reports and third parties employed to enhance the company’s information systems and meet project objectives
• Assist management with guiding the activities of others in the department that ensure their continued forward progress, and that their efforts are unified and consistent with corporate and department objectives
• Recommend and pursue continuing education within the area of responsibility
• Oversee activities for which subordinate staff are responsible
• Maintain the administrative requirements concerning management of personnel, including (but not limited to) their training, compensation and performance evaluations
• Remain vigilant in the pursuit and presentation of process improvement and enhanced efficiency
• Ensure that federal, state and local safety and environmental regulations are observed
• Maintain a sanitary and safe work environment
• Ensure that company safety policies as well as federal, state and local safety and environmental regulations, are observed
• Examine documents, materials, and products and monitor work processes to assess completeness, accuracy and conformance to standards and specifications
• Follow all SOPs in each area

Skills on Resume: 

• Team Oversight (Soft Skills)
• Project Supervision (Hard Skills)
• Staff Development (Soft Skills)
• Performance Evaluation (Soft Skills)
• Process Improvement (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Workplace Safety (Hard Skills)
• Quality Control (Hard Skills)

Job Summary: 

• Provide project leadership or management to larger, cross-functional or highly specialized projects
• Enable projects to succeed through effective goal setting, resourcing and budget control
• Apply expert knowledge in the area of specialism to directly influence multiple projects
• Make independent decisions that propel projects forward, enabling goals to be met
• Identify potential solutions to more complex challenges across multiple projects
• Provide expert advice to others to facilitate staff development or project progression
• Ensure day-to-day IT service and communication systems are delivered and effectively managed
• Assessing the security requirements of systems
• Network/WAN infrastructure planning and delivery
• Administration of Google Workspace for Business accounts

Skills on Resume: 

• Project Leadership (Soft Skills)
• Budget Control (Hard Skills)
• Expert Consulting (Soft Skills)
• Decision Making (Soft Skills)
• Problem Solving (Hard Skills)
• IT Service Management (Hard Skills)
• Network Planning (Hard Skills)
• Workspace Administration (Hard Skills)

Job Summary: 

• Coordinate the delivery of desktop support for Windows, Mac and Linux systems
• Oversee updates and backups for software and hardware systems
• Develop disaster recovery procedures
• Periodically review internal solutions and procedures, and research new systems and software that could be advantageous to the business
• Continually assess system performance and identify improvements
• Prepare and manage the IT budget
• Develop an IT strategy and implement IT solutions aligned with the Company's requirements, working collaboratively with cross-functional departments
• Manage the performance and delivery of the Company’s third-party IT support team
• Coordinate the procurement, asset and device management of desktops, laptops, mobile devices, printers, and other equipment 

Skills on Resume: 

• Desktop Support (Hard Skills)
• System Backups (Hard Skills)
• Disaster Recovery (Hard Skills)
• System Evaluation (Hard Skills)
• IT Budgeting (Hard Skills)
• IT Strategy (Hard Skills)
• Vendor Management (Soft Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Identifying online solutions, as well as complementary hardware and software solutions
• Troubleshoot, research, and resolve problems related to online systems and applications in a timely and accurate manner
• Coordinating the installation and configuration of new hardware and software in support of online networking systems
• Provide systems administration for the various computer resources and manage the computer hardware team
• Check transaction logs to ensure backups are running efficiently
• Speak to team members to quickly get to the root of their online challenges
• Providing timely and accurate feedback to team members
• Supporting the roll-out of new applications and online platforms
• Providing support in the form of procedural documentation

Skills on Resume: 

• Solution Identification (Hard Skills)
• System Troubleshooting (Hard Skills)
• Hardware Configuration (Hard Skills)
• System Administration (Hard Skills)
• Backup Monitoring (Hard Skills)
• Issue Resolution (Soft Skills)
• Application Rollout (Hard Skills)
• User Documentation (Hard Skills)

Job Summary: 

• Testing and evaluating new technologies
• Identify, propose, implement, and support online event and conference platform solutions as well as working with the complementary hardware and software solutions
• Monitor the back-office support during active virtual online events and conferences of all sizes
• Provide support in the form of procedural documentation for user access
• Manage the timelines and access information for scheduled events
• Develop and test these virtual technology growth plans as online events increasingly become a primary business element
• Work in WordPress to support the company website
• Make updates, post blogs, add news, upload images and documents with links 
• Support Communications to keep the site updated and in good working order

Skills on Resume: 

• Technology Evaluation (Hard Skills)
• Event Platform Management (Hard Skills)
• Live Event Support (Soft Skills)
• Access Documentation (Hard Skills)
• Timeline Coordination (Soft Skills)
• Virtual Strategy (Hard Skills)
• WordPress Management (Hard Skills)
• Content Updates (Soft Skills)

Job Summary: 

• Recommend information technology strategies, policies, and procedures
• Evaluating organizational outcomes, identifying problems, and anticipating organizational requirements
• Maintain the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans
• Analyze business needs presented by users and recommend technical solutions with the completion timeline
• Developing and implementing IT policy and procedures, and best practice guides for the organization
• Produce detailed timelines and implement effective project control for each software release
• Designing training programs and workshops for staff
• Providing direction for the IT team members and the manager
• Direct research in emerging technology by studying organization goals, strategies, practices, and user projects
• Verify application results by conducting system audits of technologies implemented

Skills on Resume: 

• IT Strategy (Hard Skills)
• Needs Analysis (Hard Skills)
• Project Planning (Hard Skills)
• Policy Development (Hard Skills)
• Training Design (Soft Skills)
• Team Direction (Soft Skills)
• Tech Research (Hard Skills)
• System Auditing (Hard Skills)

Job Summary: 

• Own onboarding and off-boarding process of IT equipment and software/SAAS solutions and coordinate with the HR team
• Set up computers and systems access for new hires
• Own the off-boarding process for terminated employees
• Oversee the maintenance and operation of the Google Workspace conferencing system
• Meet with other teams, build relationships, understand workflows and pain points, and offer solutions with new or existing tools
• Provide technical guidance and support on policies and standards for SSO, MDM, content management and other company-wide IT services
• Manage the user maintenance of various departments
• Manages experienced professionals who exercise independent discretion and/or manage a functional area or process that may or may not have direct reports
• Implements policy and strategy for short-term results and influences others outside of own job area regarding policies, practices and procedures
• Decision-making is guided by strategic objectives of specialization
• Influences others outside of own job area regarding policies, practices and procedures
• Supports relationships through strong communication and negotiation skills with internal and external stakeholders

Skills on Resume: 

• Onboarding Management (Hard Skills)
• Google Workspace (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Technical Guidance (Hard Skills)
• SSO Management (Hard Skills)
• User Administration (Hard Skills)
• Policy Implementation (Soft Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Responsible for ensuring all of the communications, networking, workstations, and production environments are up and running so that all Milyli teams and customers can do their jobs
• Plan and manage projects to update infrastructure and make it ready for future needs
• Integrate Azure cloud services with on-premises solutions
• Set up new Azure services, and migrate existing services
• Work with the engineering team to develop best practices and set up and monitor Azure environments for the new Blackout cloud version
• Ensure all networking, communications infrastructure and hardware run smoothly
• Own business continuity, recovery, and security plans for all technical infrastructure
• Set up and maintain a line of business servers such as the CRM, software build servers, demonstration environments, etc.
• Acquire workstations and virtual server nodes for several different departments at the company
• Build and mentor a team to accomplish all of these goals

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Azure Integration (Hard Skills)
• Cloud Migration (Hard Skills)
• Network Operations (Hard Skills)
• Business Continuity (Hard Skills)
• Server Provisioning (Hard Skills)
• Team Building (Soft Skills)
• Project Planning (Hard Skills)

Job Summary: 

• Produce management reporting and metrics for the IT Leadership team
• Escalate effectively and early on-site support issues
• Work in tandem with system administrators, Help desk, and network teams to meet IT goals
• Project management of local infrastructure/site support initiatives such as planning, communicating, monitoring, scope, and costs
• Provide level 2 desktop and laptop support for clients within the region
• Provide support for wireless devices including broadband, iPhone and cell phones
• Mobile device vendor interaction for support
• Provide support for the network team including Windows Server patches, LAN and WAN connectivity issues and client VPN support
• Maintain an inventory for all IT assets and applications within a set territory
• Work with outside contractors and internal staff to maintain and repair all network equipment, laptops and desktops, and telephony devices within a set territory

Skills on Resume: 

• IT Reporting (Hard Skills)
• Issue Escalation (Soft Skills)
• Cross-Team Collaboration (Soft Skills)
• Project Management (Hard Skills)
• Desktop Support (Hard Skills)
• Mobile Support (Hard Skills)
• Network Assistance (Hard Skills)
• Asset Inventory (Hard Skills)

Job Summary: 

• Manage and coordinate all operational IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software
• Manage IT staff and IT vendor(s) performing network and compute services which include operational and project scope
• Running regular audits on network, compute and client data security
• Troubleshot and solved problems related to hardware, software, and network problems
• Research and recommend the acquisition of network hardware and software
• Providing project management expertise for major IT projects including but not limited to system updates, upgrades, migrations, deployments and outages
• Develop and implement IT policy and best practices
• Build long-term relationships with outside vendors for IT-related products and services
• Running and sharing regular operating system reports with senior staff
• Managing and reporting on the allocation of the IT budget

Skills on Resume: 

• IT Operations (Hard Skills)
• Vendor Oversight (Soft Skills)
• Security Auditing (Hard Skills)
• Issue Resolution (Hard Skills)
• Hardware Procurement (Hard Skills)
• Project Management (Hard Skills)
• Policy Development (Hard Skills)
• Budget Reporting (Hard Skills)

Job Summary: 

• Supervise the CCTSI informatics team and delegate their work responsibilities
• Assure adherence to all research standards as set forth by the Interface
• Perform technological support and maintenance of various enterprise applications including security patching, updates, and application upgrades
• Plan and perform application configuration, installation, and administration
• Communicate with end-users to evaluate business processes, assess needs, identify key challenges, and define user requirements, project scope and deliverables
• Design and implement policies and procedures to ensure the effective and efficient use and delivery of services and enterprise applications
• Review and analyze existing application effectiveness and efficiency and develop strategies for improving and integrating these systems
• Provide reports, data extractions, scripts, status updates and information from enterprise systems for consumption by end users, peers, and executive members
• Create and maintain thorough application processes and end-user documentation
• Resolve technical end-user support issues and problems 

Skills on Resume: 

• Team Supervision (Soft Skills)
• Application Maintenance (Hard Skills)
• System Administration (Hard Skills)
• User Requirement Analysis (Soft Skills)
• Policy Implementation (Hard Skills)
• System Optimization (Hard Skills)
• Data Reporting (Hard Skills)
• User Support (Soft Skills)

Job Summary: 

• Serve as a liaison for issue resolution among CCTSI, UC Health, and the Children’s Hospital of Colorado for IT-related issues across organizations
• Develop and implement plans for expanding the IT support with the RIIC Director
• Developing standard operating procedures to ensure processes are followed and completed properly in accordance with current policy and regulations
• Oversight of the IT purchasing and procurement process
• Provide technical support for online applications used by the CCTSI
• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Provide project updates consistently to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables

Skills on Resume: 

• Issue Resolution (Soft Skills)
• IT Expansion Planning (Soft Skills)
• SOP Development (Hard Skills)
• Procurement Oversight (Hard Skills)
• Application Support (Hard Skills)
• Project Scoping (Hard Skills)
• Resource Management (Hard Skills)
• Contract Management (Soft Skills)

Job Summary: 

• Provide direction and guidance in new systems development and system enhancements while ensuring project OTD and Quality
• Participate in the development of IT strategies and solutions, particularly with interdepartmental projects aimed at achieving key factory goals and metrics
• Manage effectively IT resources such as people, skills and tools (both software and hardware) to deliver cost-effective projects
• Implement and enforce adherence to the SDLC process
• Plan out and drive systems or technology road maps for supported or maintained systems
• Continuously measure systems metrics (availability, performance, etc.) and initiate projects or activities to drive improvements
• Develop a Succession Plan and create opportunities for team members to grow in their careers through training and actual hands-on exposure
• Manage the allocation of resources regularly
• Set goals and periodic appraisal of the performance of team members
• Successfully performing all aspects of the development tasks, including front-end, back-end, and Database(MySQL), especially in Java and JSP
• Managing resources to ensure timely and successful deliveries
• Ensuring site maintenance for optimal performance
• Successfully providing system support for the Laboratory system

Skills on Resume: 

• System Development (Hard Skills)
• IT Strategy (Hard Skills)
• Resource Management (Soft Skills)
• SDLC Enforcement (Hard Skills)
• Performance Monitoring (Hard Skills)
• Team Development (Soft Skills)
• Full-Stack Development (Hard Skills)
• System Support (Hard Skills)

Job Summary: 

• Manage relationships and serve as a strategic liaison between IT and Human Resources, as well as represent business needs and interests within IT, ensuring alignment between IT and HR
• Research technology trends and maintain detailed knowledge of key HR business processes and systems
• Analyze business systems and processes
• Identify improvement opportunities and re-engineer processes and technology solutions to increase efficiency and productivity
• Work with the business to identify new projects and collaborate with other IT strategic areas to provide project prioritization, scope definition and funding requests
• Participate in the IT planning for the assigned technology solutions and business areas and identify opportunities to leverage technology to achieve business goals
• Prepare all documentation for the enterprise architecture team for review and pass the SDP
• Provide project management support during the execution of implementation and application enhancement projects
• Support the planning and coordination of user acceptance testing to support quality assurance during the delivery of solutions to the HR department
• Support defect fixes and configuration changes to Payroll and Time and Attendance systems through requirements gathering, documentation, functional reviews, business test planning and execution
• Support of T&A systems in EMEA that are in the scope of the team

Skills on Resume: 

• IT-HR Alignment (Soft Skills)
• Process Analysis (Hard Skills)
• System Improvement (Hard Skills)
• Project Prioritization (Soft Skills)
• IT Planning (Hard Skills)
• Enterprise Documentation (Hard Skills)
• UAT Coordination (Hard Skills)
• Payroll Support (Hard Skills)

Job Summary: 

• Take ownership of company IT initiatives and activities
• Ensure the company's IT infrastructure (including network infrastructure, hardware, software, and services) works uninterruptedly across all company locations
• Continuously monitor the performance of the IT infrastructure and make recommendations for improvements
• Ensure the IT infrastructure is secured and compliant with standards and regulations in force in the company (ISO 27001, TISAX, and others)
• Ensure IT documentation, IT manuals, and IT policies are up to date and implemented successfully in the organization
• Monitor and plan IT capacity requirements for hardware, software, and other resources
• Develop and maintain relationships with vendors and service providers
• Ensure delivery of quality hardware, software, and services according to company needs and requirements and negotiate the best purchasing and/or service terms
• Execute, track and report planned IT infrastructure development tasks according to the approved annual budget
• Manage the IT team, including planning, organizing, and distributing tasks for IT team members
• Perform periodical evaluations and identify opportunities for IT team training and skills advancement

Skills on Resume: 

• IT Ownership (Soft Skills)
• Infrastructure Monitoring (Hard Skills)
• Security Compliance (Hard Skills)
• Policy Management (Hard Skills)
• Capacity Planning (Hard Skills)
• Vendor Relations (Soft Skills)
• Budget Tracking (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Manage security across cloud services and devices
• Create all processes and procedures related to IT
• Create and maintain documentation related to IT processes and requirements
• Manage all equipment security, operations, and updates
• Making decisions in the spirit of Bobtail's mission, vision and values
• Adding vision and strategic voice to the leadership team
• Ensure IT processes are implemented, understood and KPI’s are adhered to
• Ensure local deployment of global/regional projects based on each project plan and roadmap
• Key contact for the Global/European IT organization
• Assess needs and expectations together with local management
• Local responsible for IT security and Data Privacy, assures audit compliance on IT-related controls - SOX, TISAX, Internal Audits, IATF
• Follow IT Operational policies and procedures
• Maintain the IT infrastructure level of security and protection, according to defined industry and internal standards, and ensure the continuity of company activities
• Manage the department's budget
• Prepare, monitor and update the IT operational budget
• Coordinate and supervise the inventory of all IT products within the Company

Skills on Resume: 

• Cloud Security (Hard Skills)
• Process Creation (Hard Skills)
• IT Documentation (Hard Skills)
• Strategic Leadership (Soft Skills)
• KPI Oversight (Hard Skills)
• Audit Compliance (Hard Skills)
• Budget Management (Hard Skills)
• Asset Inventory (Hard Skills)

Job Summary: 

• Design IT solutions and supervise their implementation
• Monitoring of central systems in the area of requirements engineering (server, software and subcomponents) is also part of the activities
• Support the design, setup, maintenance and further development of IBM Rational DOORS (9.6 and DNG) and IBM Rational Publishing Engine and develop scripts within these tools
• Create process descriptions, specifications and guidelines (e.g, for service providers, users or administrators)
• Observe and analyze the market for innovative topics and future trends in the area of responsibility
• Focus on the management and delivery of IT audit and IT advisory client engagements as well as sales and practice development
• Lead and support the teams to make an impact that matters and set the direction to deliver exceptional client service
• Deliver multiple engagements on time and within budget
• Provide guidance and mentor junior team members on their personal growth and career progression
• Combine industry knowledge and domain experience to help the client identify, assess, and manage technology and data risk
• Increase efficiency and effectiveness of engagements through knowledge of auditing techniques and by identifying and leveraging additional Deloitte service offerings 

Skills on Resume: 

• Solution Design (Hard Skills)
• Systems Monitoring (Hard Skills)
• Tool Development (Hard Skills)
• Process Documentation (Hard Skills)
• Trend Analysis (Hard Skills)
• Client Engagement (Soft Skills)
• Team Mentoring (Soft Skills)
• Tech Risk Management (Hard Skills)

Job Summary: 

• Help scale assigned IT Functions
• Ensure the successful adoption of technologies at hand while also keeping an eye on improvement in both streamlining and security
• Directly or indirectly owns portions of the Enterprise tech stack with an emphasis on more than one of the following: Networking, ITSM, VPN, AV, SSO, MDM, CRM, ERP, and/or HRIS
• Work with IT Leadership to manage a cohesive team
• Fully manage vendor relationships, negotiations, and budgeting
• Lead development and execution of project plans, communications plans, controls, resources, budgets, etc., with a best practice mindset
• Helps define and publish OKRs and KPIs regularly, directly helping shape IT strategy (e.g., roadmaps, projects, pillars, etc.)
• Track and analyze key operational metrics, and have a data-driven approach
• Design and implement the Service Process Framework and architecture for JGP
• Conduct Process Definition Workshop to design, review and improve service processes, as well as conduct service/process maturity assessment
• Conduct regular architecture, process and procedure reviews with the process owners to ensure that the deployed processes are updated and documented according to Jabil standards
• Maintain the service process and architecture ownership matrix (RACI) and advocate for process-oriented culture and practices through education sessions
• Drive and facilitate service assurance activities such as peer review assessment for new or strategic projects before production

Skills on Resume: 

• IT Scaling (Soft Skills)
• Tech Adoption (Hard Skills)
• Enterprise Systems (Hard Skills)
• Team Leadership (Soft Skills)
• Vendor Management (Soft Skills)
• Project Execution (Hard Skills)
• KPI Analysis (Hard Skills)
• Process Architecture (Hard Skills)

Job Summary: 

• Assist the IT Innovation Team in further advancing the innovation program from all aspects
• Works closely side by side with the Innovation project coordinator on the team
• Process each innovation idea received
• Work with the submitter to understand the whole picture, determine next steps, and find and collaborate with colleagues who may help in advancing these ideas
• Guide Ideator through the innovation process, follow up on progress and provide appropriate guidance
• Manage the idea management platform
• Create and execute a vision of the tool, set it up, and create and launch idea challenges
• Create content for the various innovation community roles
• Ensure they are involved when ideas need feedback which could range from online surveys to one-to-one interviews for Innovation Advisors,
• Create and maintain content for them to use and follow up for progress and feedback for Innovation Champions
• Determine coaching topics, create and launch a training program, deploy coaches, and follow up for feedback for Innovation Coaches
• Define and maintain innovation metrics, and determine how to routinely collect them
• Run virtual Kickbox workshops
• Prepare materials, acquire participants, conduct workshops, and get feedback
• Oversee quarterly Innovation Newsletter creation, brainstorm content, write articles, and make a coherent overall aesthetic including design and images
• Ensure Knowledge Base continues to build new content
• Organize ad hoc innovation activities as they arise

Skills on Resume: 

• Innovation Program (Soft Skills)
• Idea Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Platform Administration (Hard Skills)
• Content Creation (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Training Development (Soft Skills)
• Innovation Metrics (Hard Skills)

Job Summary: 

• Manage a program of work to implement an Underwriting and Policy Administration System
• Maintain and enhance the implementation of the above PAS
• Interact with business partners, business analysts, and project stakeholders to understand and capture business value and requirements and ensure that IT efforts are in alignment with business priorities
• Assist in evaluating 3rd party products and evaluating how they can be leveraged or implemented to existing platforms and processes
• Work effectively within the Agile Scrum process to champion the product backlog, provide detailed acceptance criteria, and ensure the ultimate success of the program
• Modify, split, clarify, break down, and refine backlog items with Scrum Master and Development Team input
• Give final approval for backlog items and acceptance of completed user features
• Consistently express the “what” and “why” of a function or feature to enhance understanding and implementation
• Champion the product backlog with well-written epics, features, and stories that include appropriately detailed acceptance criteria
• Collaborate with key stakeholders to define, develop, shape and refine requirements of business application and platform products, create an execution plan, with a focus on product ROI and value at all times
• Translate product initiative requirements to functional team members throughout the product development lifecycle, such as defining user stories, refining sprint backlogs and validating that stories are complete

Skills on Resume: 

• Program Management (Hard Skills)
• System Implementation (Hard Skills)
• Stakeholder Alignment (Soft Skills)
• Product Evaluation (Hard Skills)
• Agile Execution (Hard Skills)
• Backlog Management (Hard Skills)
• Requirement Translation (Soft Skills)
• Feature Validation (Hard Skills)

Job Summary: 

• Communicate with key stakeholders across the team to make sure that development goals and priorities are clear and aligned with business objectives
• Engage with business partners (internal and external) to establish and validate requirements throughout the development process
• Lead/ participate in agile/scrum activities such as sprint planning, daily standups, demos and retrospectives
• Write user stories from scratch and review, refine/elaborate those created by other team members
• Assist the Scrum Master with mitigating impediments impacting the successful team completion of a release or sprint 
• Prepare and maintain various reports and summaries (e.g., executive summary for the product, status reporting, milestone plans)
• Plan, schedule and communicate release plans and set expectations for delivery of new capabilities, features, and functionalities
• Manage project costs and ensure the overall program is within the approved budget
• Actively manage issues, risks and dependencies for the assigned project/program to meet objectives/deliverables, and escalate appropriately
• Provide vision and direction to the development teams and stakeholders throughout the product life cycle, ensuring alignment with business objectives
• Work closely with the implementation and business success team to develop delivery processes that encourage adoption of new products and features
• Assist with the development of training materials 

Skills on Resume: 

• Stakeholder Communication (Soft Skills)
• Requirement Gathering (Hard Skills)
• Agile Participation (Hard Skills)
• User Story Writing (Hard Skills)
• Release Planning (Hard Skills)
• Budget Management (Hard Skills)
• Risk Management (Hard Skills)
• Product Vision (Soft Skills)

Job Summary: 

• Maintain current understanding of emerging technologies aligned to business needs
• Partner with key stakeholders to develop the roadmap for areas of responsibility, identify and recommend new solutions to meet priority business needs
• Identify long and short-range projects/plans to drive improvements in areas of assigned responsibility
• Partner with IT leadership to align on key strategies and priorities
• Drive lifecycle management of solutions from selection to implementation to currency upgrades and/or sunset/termination
• Drive projects and goals/objectives, ensuring quality and timely delivery within the approved budget
• Provide clear communication on approach, status, issues and risks regularly to manage stakeholder expectations
• Develop relationships with key vendors and create cost-efficient and support the development of comprehensive contracts that protect the company
• Provide stable, available and operationally effective services and solutions

Skills on Resume: 

• Technology Scouting (Hard Skills)
• Roadmap Planning (Hard Skills)
• Strategic Alignment (Soft Skills)
• Lifecycle Management (Hard Skills)
• Project Delivery (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Vendor Negotiation (Soft Skills)
• Service Reliability (Hard Skills)

Job Summary: 

• Seek customer feedback regularly to ensure services and support are efficient and effective
• Surface and identify repeat problems or service challenges
• Craft and drive an improvement plan to close gaps
• Drive the growth, development and overall performance improvement of the department
• Lead and grow a high-performance team by selecting high-potential talent, training, coaching and providing developmental assignments
• Participate in annual financial budgeting/planning processes
• Manage actuals to budget and timely communication of budget exceptions and assist with the development of plans to close gaps
• Human resource management including interviewing, hiring new employees
• Planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and career development

Skills on Resume: 

• Customer Feedback (Soft Skills)
• Service Improvement (Hard Skills)
• Team Development (Soft Skills)
• Performance Management (Soft Skills)
• Budget Oversight (Hard Skills)
• Financial Planning (Hard Skills)
• Talent Acquisition (Soft Skills)
• Career Development (Soft Skills)

Job Summary: 

• Provide general user support and respond to internal IT requests promptly with excellent customer service
• Act as an escalation point for technical issues 
• Maintain and support the Windows environment (packaging new applications, rolling out application updates, and configuration changes)
• Resolve hardware and software incidents
• Procure hardware and manage inventory
• Provide support for business applications including Google G Suite for business, Microsoft Office 365, Teams, and Salesforce
• Assist in the administration of Email, Microsoft Teams, Active Directory, Zoom, Adobe, and other corporate IT and Security SaaS applications
• Identify complex problems, investigate root causes, and recommend scalable solutions
• Keep the team and manager informed of trends, significant problems, or unexpected delays and make proactive recommendations for improvements
• Create and update procedures and technical documentation in the knowledge base and IT support pages
• Work closely with R&D and Operations teams to support business needs, while managing and communicating with external vendors to accomplish goals

Skills on Resume: 

• User Support (Soft Skills)
• Issue Escalation (Soft Skills)
• Windows Maintenance (Hard Skills)
• Application Support (Hard Skills)
• Email Administration (Hard Skills)
• Root Cause Analysis (Hard Skills)
• IT Documentation (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Manage and monitor the team, clarity forecast and allocation
• Manage Resource hiring, including scheduling interviews, onboarding, off-boarding, equipment ordering, etc.
• Creating and maintaining various dashboards and tracking sheets to ensure team projects report to senior management
• Establish day-to-day management direction, define priorities and strategies consistent with business goals and align with the technology leadership team's direction
• Communicate business vision, goals and portfolio priorities to team members (e.g., Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)
• Develop impact assessments, manage delivery schedules, and perform risk assessments to consistently manage operational processes (time reporting)
• Work with project managers to ensure they comply with the capacity forecasting process
• Report on portfolio progress, status, overall health and individual applications
• Assess issues or change requests, and determine what to report
• Manage vendor relationships, communicate promptly and accurately, resolve issues, and monitor financials (e.g., against contracts)
• Measure, monitor projects, stay within budget and meet or exceed expectations
• Assess work plans, identify scheduling issues, and report and escalate
• Track deliverables, share updates, and support initiatives aimed at cost reduction and faster time-to-market

Skills on Resume: 

• Team Monitoring (Soft Skills)
• Resource Management (Hard Skills)
• Dashboard Reporting (Hard Skills)
• Strategic Alignment (Soft Skills)
• Risk Assessment (Hard Skills)
• Forecast Compliance (Hard Skills)
• Vendor Coordination (Soft Skills)
• Project Tracking (Hard Skills)

Job Summary: 

• Drive to create value for customers by understanding their needs and capabilities
• Translate strategy to action by making decisions, delivering results and proactively looking for new business opportunities
• Treats everyone fairly and respectfully and acts with integrity according to the Code
• Inspires and motivates by providing a clear direction towards a compelling future, offering clarity and support along the journey
• Support the IT system development projects team for the business
• Analyze, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects
• Install, configure, administer, and maintain most complex information systems and associated hardware, in accordance with technical specifications, so that the organization’s information systems function reliably
• Working with the users to enable them to effectively gather their requirements and allow them to prepare detailed program specifications and then coordinate system implementation
• Communicate with system users and investigate, troubleshoot, and resolve system problems so that user problems are resolved quickly and satisfactorily
• Develop a testing schedule that fits around the business requirements as well as producing an applicable user manual
• Provide training and help with bedding in any system development or enhancements made
• Coach or guide lower-level support analysts

Skills on Resume: 

• Customer Focus (Soft Skills)
• Strategic Execution (Soft Skills)
• Team Motivation (Soft Skills)
• System Development (Hard Skills)
• Requirement Gathering (Hard Skills)
• System Administration (Hard Skills)
• User Training (Soft Skills)
• Mentoring Support (Soft Skills)

Job Summary: 

• Plan and organize, control and evaluate site IT and data needs
• Manage direct report IT staff by recruiting, training, coaching, communicating job expectations and appraising performance
• Design, develop, implement and coordinate system policies and procedures and make sure those are part of the site's overall policies
• Ensure the security of the data network access and backup system
• Act in alignment with user need and system functionality to contribute to organizational success
• Identify problem areas and implement strategic solutions in time
• Audit system and assess audit outcomes
• Preserve assets, information security and control structures
• Conducts cost/benefit analyses for proposed IT projects as input to the organization's IT roadmap
• Overseeing all IT operations including staff and infrastructure
• Developing, implementing, and evaluating IT projects in line with organizational objectives

Skills on Resume: 

• IT Planning (Hard Skills)
• Team Management (Soft Skills)
• Policy Development (Hard Skills)
• Network Security (Hard Skills)
• Strategic Solutions (Hard Skills)
• System Auditing (Hard Skills)
• Cost Analysis (Hard Skills)
• Project Oversight (Hard Skills)

Job Summary: 

• Develop, drive, and execute various new digitalization projects in accordance with global, regional, and local initiatives
• Introduce and incorporate new digitalization and data management technology into business processes and operations to drive innovation in Henkel Business
• Listen to demand requests from local businesses and guide them to the appropriate direction
• Maintain, update, and improve the IT infrastructure with support from vendors
• Manage smooth operation of end-user support including vendor management, SLA management/improvement,
• Perform daily operations such as procurement/invoice handling, asset management, compliance/security activities, vendor management, etc
• Continuously improve them by automation, process optimization and other innovative ideas
• Ensure that the operations are compliant with Henkel corporate standards as well as regulations and laws

Skills on Resume: 

• Digitalization Projects (Hard Skills)
• Tech Integration (Hard Skills)
• Stakeholder Guidance (Soft Skills)
• Infrastructure Maintenance (Hard Skills)
• SLA Management (Hard Skills)
• Operational Support (Hard Skills)
• Process Automation (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Full responsibility for client-facing infrastructure, primarily in GCP, ensuring contractual service uptime levels with adequate and appropriate management and monitoring 24/7
• Defining and ensuring compliance with the Company’s Service Level Objectives, Agreements and Indicators, incorporating and maintaining relevant BCDR plans
• Working closely with the Product Development team, provisioning expanded infrastructure, ensuring appropriate version management and compliance with all relevant service standards
• Responsible for data protection and security policy, escalation and enforcement
• Responsible for the Company’s internal IT and telecoms infrastructure and security, together with collaboration software including Google Workspace and Microsoft Teams
• Proactive monitoring and management of the client-facing and internal infrastructure, including the use of appropriate accreditations and penetration tests
• Working with stakeholders to develop and appropriately communicate plans and strategies so client services and internal operations can be enhanced, user effectiveness improved and innovation encouraged
• Work with third-party integrators to ensure successful technical collaboration including pre-sales assistance, onboarding and ongoing support, both technical and functional
• Providing expert advice and support when systems are being upgraded or installed, or when there are conversions or file maintenance
• Identifying future opportunities or challenges in the IT landscape and developing strategies to leverage the relevant opportunities or mitigate the relevant risks
• Leading a small team of IT Technicians
• Budgeting, procurement, deployment, asset management and support for internal hardware, and service contracts, including remote laptops and office-based IT hardware

Skills on Resume: 

• GCP Infrastructure (Hard Skills)
• Service Compliance (Hard Skills)
• Data Security (Hard Skills)
• IT Operations (Hard Skills)
• Stakeholder Strategy (Soft Skills)
• Third-Party Coordination (Soft Skills)
• IT Advisory (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Overseeing the annual IT budget and ensuring cost-effectiveness
• Manage Vendor Relations and discuss best business practices with C-Level Monitoring daily operations, including server hardware, software, and operating systems
• Coordinating technology installations, upgrades, and maintenance
• Selecting and purchasing new and replacement hardware and software
• Testing, troubleshooting, and modifying information systems so that they operate effectively
• Generating performance reports for operating systems
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations
• Evaluating technology risks to develop a network disaster recovery plan and backup procedures
• Remaining up to date with advances in technology and industry best practices

Skills on Resume: 

• IT Budgeting (Hard Skills)
• Vendor Relations (Soft Skills)
• System Monitoring (Hard Skills)
• Tech Coordination (Hard Skills)
• Hardware Procurement (Hard Skills)
• System Optimization (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Disaster Recovery (Hard Skills)

Job Summary: 

• Leads the IT Infrastructure team including Help Desk (both outsourced and in-house resources), Desktop, Database, and Network Systems Administration staff
• Provides regular coaching, creates performance goals and completes performance appraisals in alignment with the corporate performance management system
• Leads/supports cross-functional projects
• Partners with the IT Solutions and Security Manager to ensure the security of corporate IT systems and data using best-known methods, tools and security principles
• Works with all departments to monitor the effectiveness of all IT software, hardware and services
• Reviews IT vendor support contracts annually to control costs and identify opportunities for service improvements and cost savings
• Ensures all IT systems are developed and implemented in accordance with IT deployment and testing standards
• Applies root cause analysis and good problem-solving techniques when issues arise to ensure full-time resolution
• Monitors the KACE Service Desk queue and adherence to the controlled Acute Support request process
• Maintains technical skills and stays current on emerging technology trends
• Contributes to the identification and achievement of operational metrics for the IT department
• Proposes changes to existing IT infrastructure in support of business goals and employee enablement
• Ensures the organization is prepared for changes in major software, hardware and IT services
• Responsible for proposing and executing IT capital and operating budgets
• Provides technical direction to team members
• Assists the team with troubleshooting complex technical support requests 
• Leads periodic Infrastructure team meetings and participates in monthly IT department meetings

Skills on Resume: 

• Infrastructure Leadership (Soft Skills)
• Performance Coaching (Soft Skills)
• Cross-Functional Projects (Soft Skills)
• Security Collaboration (Hard Skills)
• Vendor Evaluation (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Technical Direction (Hard Skills)
• IT Budgeting (Hard Skills)

Job Summary: 

• Installs, maintains, analyzes, troubleshoots, and repairs personal computer systems and laptops, related hardware components, computer peripherals, and personal computer software applications and operating systems
• Maintains user account information including access, permissions, and systems groups, and performs all system administration functions
• Provides necessary user training on network and desktop applications
• Performs Windows server maintenance and management, including but not limited to, file systems, backups, software and operating systems updates and upgrades, group policy, etc.
• Provides support for desktop and cellular phones and administration, network cabling and connectivity, and general printer management
• Provides proactive assistance with the setup, testing, and monitoring of high-priority virtual and in-person meetings to ensure there are no issues
• Manages the support queue to ensure issues are prioritized based on business needs and follows up to ensure all issues are successfully resolved
• Creates and monitors the IT budget and is responsible for processing all IT-related invoices
• Performs installations, replacements, upgrades, and other hardware/software-related tasks with extreme attention to detail
• Responsible for maintaining inventory and configuration documentation on personal computers and software inventory and licensing records for personal computers
• Responsible for new hire onboarding including equipment setup, configuration, preparation and shipping
• Retrieves hardware from departing staff
• Creates and maintains documentation for all routinely performed tasks
• Escalate problems to company management and external IT support services

Skills on Resume: 

• System Troubleshooting (Hard Skills)
• Account Administration (Hard Skills)
• User Training (Soft Skills)
• Server Maintenance (Hard Skills)
• Device Support (Hard Skills)
• Meeting Support (Soft Skills)
• IT Budgeting (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Manage and support direct reports to ensure functional IT-specific and business objectives are met and assist the IT team in developing and maintaining team synergies, leveraging to the best advantage the investments in resources and time
• Act as the escalation IT contact for business units in the assigned region
• Assist in the development and support of training processes for the IT Site Analysts and OSCs
• Assist in communicating and coordinating IT developments with company initiatives in other areas, such as Lean Engineering, Quality Control, etc, incorporating a "Best Practices" approach
• Provide "Knowledge Awareness" opportunities to the business unit of proposed IT solutions, and potential applicability and benefits to the specific business unit
• Coordinate IT activities and responsibilities with other functional IT Managers
• Provide support as it relates to ensuring sites are supported as they transition from the Project Launch to the Production phases
• Develop and control budgets for the assigned IT group within the assigned region, as well as provide direction and support to the IT Site Analysts in the formulation and control of site-specific budgets as related to IT expenditures
• Manage external customers to present and support IT methodologies to allow the business units to maintain and/or acquire additional business opportunities
• Perform the internal auditor role in conducting Quality audits in Operations for the preparation of customer-required Quality certifications

Skills on Resume: 

• Team Supervision (Soft Skills)
• Escalation Support (Soft Skills)
• Training Development (Soft Skills)
• IT Coordination (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Budget Oversight (Hard Skills)
• Customer Engagement (Soft Skills)
• Quality Auditing (Hard Skills)

Job Summary: 

• Fully responsible for the network infrastructure, including all aspects of the Microsoft O365 environment, desktop, and network security, ensuring this operates to best practice alongside the CEO, making sure they deliver to agreed service delivery levels
• As part of an outsourced and cloud model, manage the outsourced infrastructure and service provider to ensure high levels of performance and service delivery, and that internal standards and policies are met
• Ensure all technology-related issues from the 1st line and beyond, and problems are quickly resolved
• Take ownership of problems, resolving quickly, and working closely with other technology partners to help resolve more complex issues
• Act as a point of escalation and be willing to be directly involved in resolving IT issues when they arise
• Deliver key infrastructure projects (data and voice) that support the growth of the business as it moves from a start-up to an operational business, ensuring that the infrastructure and security across the studio are correctly established
• Lead and mentor the IT Architecture team with a cross-functional department composed of IAM analysts, IT Developers and Hybrid Infrastructure analysts
• Implement delivery standards for application and infrastructure integrations, ensuring alignment with business requirements
• Act as an integral member of design teams responsible for new products and integrations aimed at company-wide use
• Review code and designs to ensure compliance and security standards
• Develop and improve business processes and tools with back office teams
• Improve systems and procedures, aiming at facilitating support resolution at the first level
• Determine future requirements and drive application and infrastructure improvements
• Own initiatives to improve application and infrastructure processes, metrics, and tooling

Skills on Resume: 

• Network Management (Hard Skills)
• Service Oversight (Hard Skills)
• Issue Resolution (Soft Skills)
• Infrastructure Projects (Hard Skills)
• Team Leadership (Soft Skills)
• Application Standards (Hard Skills)
• Process Improvement (Hard Skills)
• Strategic Planning (Soft Skills)

Job Summary: 

• Leads the day-to-day operational support for server, storage or network infrastructures 
• Manage and monitor all installed systems and infrastructure 
• Install, configure, test and maintain operating systems, application software and system management tools 
• Proactively ensure the highest levels of systems and infrastructure availability 
• Assisting in the development of the organization's IT vision and translating it into actionable goals 
• Overseeing and managing Help Desk, tickets and guiding the technical team for prioritization and resolution 
• Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms meeting clients' needs and specifications 
• Leads in planning and implementing changes to infrastructure to enhance performance 
• Performs complex storage and server data backup, data migration and disaster recovery operations 
• Performs complex software and operating system upgrades and tracks system licensing 

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• System Monitoring (Hard Skills)
• Software Maintenance (Hard Skills)
• Uptime Assurance (Hard Skills)
• Helpdesk Oversight (Soft Skills)
• System Deployment (Hard Skills)
• Disaster Recovery (Hard Skills)
• License Management (Hard Skills)

Job Summary: 

• Configures security settings or access permissions for groups and individuals 
• Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance 
• Documents complex procedures and troubleshooting procedures related to systems, networks, software and hardware 
• Leads the configuration and maintenance of office andor production software, adjunct support, andor utility software, i.e., Virus malware protection, office application suites, andor application software 
• Works with vendors, consultants and contractors 
• Provides technical guidance, day-to-day management and assistance to other members of the IT Team 
• Maintain security, backup, and redundancy strategies 
• Provide 2nd and 3rd level support 
• Liason with vendors and other IT personnel for problem resolution 
• Coordinating IT activities to ensure the availability of network services and data 

Skills on Resume: 

• Access Configuration (Hard Skills)
• Technical Support (Hard Skills)
• Procedure Documentation (Hard Skills)
• Software Maintenance (Hard Skills)
• Vendor Coordination (Soft Skills)
• Team Guidance (Soft Skills)
• Security Strategy (Hard Skills)
• Advanced Troubleshooting (Hard Skills)

Job Summary: 

• Identifying future challenges in the IT landscape and developing mitigation strategies 
• Assists with recommendations for departmental budgeting and forecasting within the organization, identifying security vulnerabilities and eliminating them with strategic solutions 
• Identifies and recommends new technology solutions 
• Communicates technology-related activities promptly to all stakeholders 
• Directs the installation of technology systems and tools (e.g., hardware, software, systems, wiring, specialized applications and tools) for the purpose of ensuring the safe, timely and efficient installation of technology equipment and services 
• Maintains technology equipment and systems (e.g., servers, telephone systems, intercoms, alarms, surveillance cameras, software applications, network) for the purpose of ensuring that systems are functioning properly and effectively in support of district administrative and educational operations
• Supervises assigned technology staff (e.g., hiring recommendations, interviewing, training, evaluations, etc.) for the purpose of maximizing the efficiency of the workforce and meeting operational requirements 
• Supports the implementation of operational and educational technology initiatives (e.g., new systems, educational programs, hardware) for the purpose of assisting with the delivery and implementation of initiatives
• Providing support and assistance to others, 
• Providing oversight of projects andor training and providing information to others to ensure successful implementation

Skills on Resume: 

• IT Strategy (Hard Skills)
• Budget Forecasting (Hard Skills)
• Technology Evaluation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• System Installation (Hard Skills)
• Operations Maintenance (Hard Skills)
• Team Supervision (Soft Skills)
• Project Oversight (Hard Skills)

Job Summary: 

• Ensure handling of hardware and peripheral equipment is done with care, safe working conditions are provided (eg, temperature, power earthing) and the staff are trained to use and maintain the equipment they need for their daily work
• Ensure all software handbooks and manuals are available to users and newer versions always replace older versions as instructed or according to the guidelines agreed with Corporate Information Technology
• Ensure all software or related programs or applications produced in the hotel and/or with the hotel’s equipment or within regular duty remain at all times the integral property of the hotel operation
• Supervises and/or performs the backup procedures of the software and ensures that total backups are performed at regular intervals and are kept in a secure place to ensure that the operation will not suffer in case of a disk crash or other hazards
• Scans all storage material regularly for viruses, installs virus detection software, and at all times is aware of virus infection by restricting access to floppy disk drives and hard disks by the user directly
• Evaluate, recommend, and implement security tools and services to align security posture according to business needs
• Responsible for security and policy administration of nominated systems, ID management, program movement/version upgrade
• Ensure users in the hotel have access to the programs needed to perform the job only

Skills on Resume: 

• Equipment Handling (Hard Skills)
• User Training (Soft Skills)
• Software Ownership (Hard Skills)
• Backup Management (Hard Skills)
• Virus Protection (Hard Skills)
• Security Tools (Hard Skills)
• Access Control (Hard Skills)
• Policy Administration (Hard Skills)

Job Summary: 

• Operational management of business requirements, projects and resource allocations
• Budget projections and maximization through the conduct of cost/benefit analysis for spending
• Continuous improvement projects in line with ITIL best practice, ensuring all relevant IT Service Management processes are well defined and continually improved
• Ensuring data is used to analyze and identify problem areas and implement solutions to improve team performance
• Ensuring all team SLA’s are met and customer satisfaction is maintained to a high level at all times
• Maintaining cost-effectiveness and efficiency in technology within the remit
• Working with businesses to identify continual improvements
• Ensuring hardware is fit for purpose and functioning correctly
• Evaluating new technology and making recommendations on technological solutions
• Using technological assets to help ease the use for employees
• Consistently evaluating technical efficiency and making changes
• Maintaining the Internal IT Asset register
• Ensuring patch management is performed across the IT assets in line with the Security vulnerability assessment and internal policies and procedures

Skills on Resume: 

• Project Operations (Hard Skills)
• Budget Analysis (Hard Skills)
• Service Improvement (Hard Skills)
• Performance Analytics (Hard Skills)
• SLA Management (Hard Skills)
• Technology Evaluation (Hard Skills)
• Asset Management (Hard Skills)
• Patch Compliance (Hard Skills)

Job Summary: 

• Monitoring systems availability, ensuring these are operational and performant
• Monitoring the creation and maintenance of documentation relating to IT Infrastructure and Services
• Maintaining communication as the point of contact for all non-support related queries regarding the IT Services and engaging users to ensure they are familiar with IT systems and best practices
• Defining and maintaining all Internal IT governance and policies (in line with ISO standards)
• Monitoring of software licensing compliance and responding to audit requests from governance bodies and vendors
• Monitoring the delivery of Internal IT support to all employees
• Line management for a team of dedicated Service Desk Analysts to resolve 1st line incidents and service requests
• Developing goals, guidelines and objectives for IT, supported by budget projections and cost/benefit analysis
• Conducting regular health checks on internal infrastructure and systems to identify and/or address any issues efficiently to identify and eliminate vulnerabilities
• Participating in the development and implementation of all IT policies and procedures, including those for architecture, security, disaster recovery, business continuity, standards, purchasing, and service provision
• Keeping abreast with advancements and best practices in the fields of technology
• Creating, motivating and developing an IT team responsible for developing and supporting the business demands

Skills on Resume: 

• System Monitoring (Hard Skills)
• IT Documentation (Hard Skills)
• User Engagement (Soft Skills)
• Governance Policy (Hard Skills)
• License Compliance (Hard Skills)
• Service Delivery (Hard Skills)
• Team Leadership (Soft Skills)
• Infrastructure Health (Hard Skills)

Job Summary: 

• Lead the execution of multifaceted substation projects and ensure that all related activities are performed in accordance with company policy, quality standards, financial targets, as well as schedule commitments
• Own from end-to-end projects, or a collection of projects/areas of business
• Initiate, plan, and drive projects aiming at improving mission-critical metrics such as operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement
• Design project plan and work with stakeholders to gain buy-in and commitment
• Work closely with engineering teams to design appropriate solutions, configure systems, support testing, rollout and analyze results
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans
• Act at all times as the ultimate owner of the project
• Work collaboratively with others, contribute as thought partners, and support others’ projects, enabling others’ success
• Set the team’s long-term vision, strategy, and short-term goals to maximize impact
• Build talent and capability in the team
• Support team members’ development through coaching and feedback

Skills on Resume: 

• Project Execution (Hard Skills)
• End-to-End Ownership (Soft Skills)
• Operational Improvement (Hard Skills)
• Stakeholder Alignment (Soft Skills)
• Engineering Collaboration (Hard Skills)
• Milestone Tracking (Hard Skills)
• Vision Setting (Soft Skills)
• Team Development (Soft Skills)

Job Summary: 

• Manage a team of IT Support Specialists
• Lead and develop team, shared responsibility for recruitment, training and development
• Coach agent, identify strengths and development opportunities
• Provide support, service and solutions to the business according to the service level agreement (SLA)
• Prepare, compose, and analyze critical monthly management information on key performance indicators
• Coordinate, execute, maintain and or improve administrative activities and systems, in line with internal requirements
• Define a yearly budget and manage the budget
• Document and coordinate data on customers' requirements
• Record regular data in the (sub) system(s) such as Topdesk

Skills on Resume: 

• Team Management (Soft Skills)
• Talent Development (Soft Skills)
• Performance Coaching (Soft Skills)
• SLA Support (Hard Skills)
• KPI Reporting (Hard Skills)
• Process Coordination (Hard Skills)
• Budget Management (Hard Skills)
• Customer Documentation (Hard Skills)