Job Summary: 

• Maintain internal servers at different data centers
• Serving as the first point of contact for internal users seeking technical assistance over the phone, email, instant messaging or in person
• Performing remote or local troubleshooting through diagnostic techniques and pertinent questions
• Maintain the Veeam backup systems
• Build out and patch Windows Server 2008 R2
• Update and maintain the catalog of laptop images (Smart Deploy)
• Maintain and deploy laptops to staff
• Identify and implement possible improvements on procedures
• Work with the Security staff to ensure a secure environment

Skills on Resume: 

• Server Maintenance (Hard Skills)
• Technical Support (Soft Skills)
• Remote Troubleshooting (Hard Skills)
• Backup Management (Hard Skills)
• Windows Deployment (Hard Skills)
• Image Updating (Hard Skills)
• Laptop Deployment (Hard Skills)
• Procedure Improvement (Soft Skills)

Job Summary: 

• Communicate and market the modernization approach, enterprise architecture strategy and architecture intent via creation and maintenance of architecture blueprints, roadmaps and executive presentations
• Lead the architectural change as the overall accountable Architect for Prime’s Benefits portfolio modernization initiative
• Guide, direct and coach architecture resources within the modernization initiative
• Inform business and IT leaders of opportunities and constraints presented by the organization's and Benefits portfolio current state and target state through capability maturity and IT service health assessments
• Align the portfolio architecture with the company's business goals and objectives by directly influencing the company’s strategic investment plan
• Assist in the development of policies, standards, guidelines and reference implementations that direct the selection, development, implementation and use of Information Technology within the enterprise and assigned portfolio
• Guide and coach the organization on fit-for-purpose practices, patterns, solutions and technology
• Promote decision-making at the appropriate organizational level and identify opportunities for shared capabilities to reduce costs, improve integration, and reduce duplication
• Govern architecturally-significant work, aligning it with business and IT strategies, through architectural reviews, solution architecture and application architecture collaboration
• Lead and support business and technology innovations and architecture initiatives to effectively deliver superior business outcomes

Skills on Resume: 

• Architecture Leadership (Soft Skills)
• Strategic Alignment (Soft Skills)
• Roadmap Communication (Soft Skills)
• IT Governance (Hard Skills)
• Portfolio Modernization (Hard Skills)
• Capability Assessment (Hard Skills)
• Technology Guidance (Soft Skills)
• Policy Development (Hard Skills)

Job Summary: 

• Serve as the point of contact for SharePoint and Thunderstone
• Perform technical duties in the SharePoint and Enterprise Search technology areas
• Provide coverage in technology areas
• Coordinate activities and coverage with team members
• Perform operations duties, including maintaining and monitoring applications, databases, or software tools
• Implement improvements to the operation
• Maintain and follow SOPs
• Test and maintain software products to ensure strong functionality and optimization
• Perform development duties, including developing and implementing new or major revisions to applications, databases, or software tools
• Implement improvements to development activities to speed the development of applications, databases, or software tools
• Maintain and follow SOPs
• Interact with third parties to accomplish tasks/services

Skills on Resume: 

• SharePoint Management (Hard Skills)
• Technical Operations (Hard Skills)
• Team Coordination (Soft Skills)
• Application Monitoring (Hard Skills)
• Process Improvement (Soft Skills)
• Software Testing (Hard Skills)
• Application Development (Hard Skills)
• Vendor Interaction (Soft Skills)

Job Summary: 

• Organize the lifecycle program for Manufacturing Execution Systems in the division Pharma
• Evaluate, design and optimize complex cloud-based and on-premise software
• Solutions and services in a regulated manufacturing environment (especially pharma production and related applications, like paperless production)
• Supporting decision makers in the introduction and running of technical rollouts of new IT solutions
• Support infrastructure design and roll out for Manufacturing Solutions, and manage the quality of the provider
• Taking over responsibility as a product manager or system owner
• Forecast the potential outcomes of technology decisions and weigh them against business value and risk factors
• Creating roadmaps for Manufacturing IT products in line with the Division, IT, and PS strategies and business needs

Skills on Resume: 

• Lifecycle Management (Hard Skills)
• Solution Design (Hard Skills)
• Regulatory Compliance (Hard Skills)
• IT Rollouts (Soft Skills)
• Infrastructure Support (Hard Skills)
• Product Ownership (Soft Skills)
• Technology Assessment (Soft Skills)
• Roadmap Planning (Soft Skills)

Job Summary: 

• Set-up and configuration of computer hardware, software, systems, networks, printers and scanners
• Manage and set up user accounts
• Manage the equipment asset list
• Repair and maintain equipment
• Maintain a record of remote user equipment
• Support remote desktop services and connections
• Assist in the research/implementation of existing or new software to solve business problems
• Assist in the research /implementation of solutions to automate business processes
• Troubleshooting network connectivity and internet access issues
• Maintenance and problem solving of Windows XP/7 and Office 2007/2010 applications
• Provide support to the IT Support Specialist

Skills on Resume: 

• Hardware Setup (Hard Skills)
• Account Management (Hard Skills)
• Asset Tracking (Hard Skills)
• Equipment Repair (Hard Skills)
• Remote Support (Hard Skills)
• Software Research (Soft Skills)
• Process Automation (Hard Skills)
• Network Troubleshooting (Hard Skills)

Job Summary: 

• Develop an up-to-date control framework for mitigating IT risks
• Produce timely reports for the Internal Audit department
• Act as a point of contact for IT incidents and business activities to build a reliable risk remediation plan
• Regularly communicate with internal and external stakeholders on auditing issues
• Act as a management consultant to senior IT and business colleagues on a range of projects
• Identify issues quickly and always strive to find solutions
• Analyse technical information with ease

Skills on Resume: 

• Risk Management (Hard Skills)
• Audit Reporting (Hard Skills)
• Incident Response (Hard Skills)
• Stakeholder Communication (Soft Skills)
• IT Consulting (Soft Skills)
• Issue Resolution (Soft Skills)
• Technical Analysis (Hard Skills)
• Remediation Planning (Soft Skills)

Job Summary: 

• Performs those sections of the Audit as agreed with the Senior / Manager/Director
• Responsible for the security of the audit files and working papers and ensuring they are safely stored
• Ensures audit working papers are clear, concise and explain all issues clearly
• Ensures sufficient, adequate, reliable, relevant and useful evidence is placed on file to facilitate effective review
• Ensures that all work papers are complete, consistent, referenced and signed off, and the correct templates have been used
• Gives feedback to managers at audit debriefs and escalates problems to managers promptly
• Builds and manages client relationships effectively
• Assists with training junior staff
• Completes performance reviews with Junior staff

Skills on Resume: 

• Audit Execution (Hard Skills)
• File Security (Hard Skills)
• Evidence Documentation (Hard Skills)
• Work Paper Review (Hard Skills)
• Issue Escalation (Soft Skills)
• Client Management (Soft Skills)
• Staff Training (Soft Skills)
• Performance Review (Soft Skills)

Job Summary: 

• Contributes to the annual risk assessment and develops internal audit plans
• Reports audit results to management
• Manages the execution of a portion of the annual audit plan
• Provides support and quality review for all audit deliverables
• Recruits, trains and assembles teams competent to accomplish the audit plan
• Develops and monitors goals for staff and provides ongoing feedback and coaching
• Ensures staff meet all regulatory requirements and comprehends and complies with best practices, professional standards, internal policies, and procedures
• Participates in the implementation of the internal audit department's strategy
• Stays active and engaged in the internal audit profession
• Stays current with the BCBS, state and national laws and regulations relating to the healthcare insurance industry

Skills on Resume: 

• Risk Assessment (Hard Skills)
• Audit Reporting (Hard Skills)
• Plan Execution (Hard Skills)
• Quality Assurance (Hard Skills)
• Team Development (Soft Skills)
• Staff Coaching (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Strategic Participation (Soft Skills)

Job Summary: 

• Use a risk-based approach to planning and performing audits
• Perform testing of identified areas in line with professional standards
• Lead audit work to ensure timely completion
• Ensure quality and accuracy in concise reporting and consistency across audits
• Perform duties according to JCI audit standards and procedures
• Use Internal Audit applications as the need arises and to their full potential MetricStream, SharePoint, etc)
• Aid in analyzing the audit process to improve efficiencies and effectiveness
• Provide frequent audit status updates and present audited results to the business partners
• Understand the importance of partnership with the business
• Train and mentor staff to further staff's advancement and support recruiting and hiring new staff in support of the audit plan
• Provide input in the performance evaluations of staff

Skills on Resume: 

• Risk-Based Auditing (Hard Skills)
• Audit Testing (Hard Skills)
• Audit Leadership (Soft Skills)
• Report Accuracy (Hard Skills)
• Standards Compliance (Hard Skills)
• Tool Utilization (Hard Skills)
• Process Improvement (Soft Skills)
• Staff Mentoring (Soft Skills)

Job Summary: 

• Assist in business conceptualization and rationalization (feasibility, cost/benefit, fit/gap analysis)
• Develop a plan and approach for the requirement analysis and design phase
• Understand, analyze, prioritize and confirm end-to-end business requirements and processes
• Provide options and recommend an end-to-end business solution or a workaround
• Design and confirm functional specification including application flow, business logics, screens, reports and data files, etc.
• Perform impact analysis, consolidate implementation efforts and develop an implementation plan from the input of various parties e.g., development team, test team, and infrastructure team
• Manage requirements throughout the life cycle
• Manage functional issue(s) and risk(s)
• Develop a plan and approach for business deployment including training
• Develop training materials and conduct the training

Skills on Resume: 

• Business Analysis (Hard Skills)
• Solution Design (Hard Skills)
• Requirement Management (Hard Skills)
• Impact Assessment (Hard Skills)
• Risk Management (Soft Skills)
• Implementation Planning (Hard Skills)
• Training Delivery (Soft Skills)
• Process Optimization (Soft Skills)

Job Summary: 

• Participate in technology projects 
• Participating in the development of business processes and guidelines of the Unit
• Participate in technology risk handling
• Perform other tasks as required by management
• Receive requests to develop and improve products, processes, and features from business units
• Analyze and advise business units on the most effective plan to fulfill requirements
• Talk to the development department to design a solution for these requirements
• Develop a detailed requirements specification in a language suitable for programmers (developers)
• Ensure development requirements are clear and technologically feasible
• Participate in coordination with the professional unit to check the development results
• Ensure that the application meets the requirements agreed upon with the business unit
• Prepare and issue user manuals for technology products
• Participate in direct training on products and technology features for the IT support department and professional staff

Skills on Resume: 

• Project Participation (Soft Skills)
• Process Development (Hard Skills)
• Risk Handling (Soft Skills)
• Requirements Analysis (Hard Skills)
• Solution Design (Hard Skills)
• Specification Writing (Hard Skills)
• Result Validation (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Coordinate, plan, oversee and participate in the day-to-day work activities associated with the maintenance and development of a departmental computer system and support staff
• Participate in developing, implementing and coordinating operating policies and procedures related to the department’s automated system
• Consults with and advises staff and users on technical problems, legal and system requirements, and county policies and procedures that impact the operation of the computer system
• Solve system problems using available resources
• Develop and implement quality controls to ensure the accuracy and consistency of data
• Prepare reports to management regarding the status of the system
• Prepare cost estimates for equipment, including installation and maintenance support contracts
• Establish user and system priorities
• Oversee system changes and special projects
• Establish system upgrade and preventive maintenance programs
• Serve as the department’s technical liaison with Technology Services, vendors, consultants, other departments and agencies
• Monitor and ensure adequate system security
• Acts as a liaison between departmental end-users, technical analysts and information technology analysts in the analysis, design, configuration, testing and maintenance of systems
• Train staff on basic computing concepts and all departmental application programs
• Coordinate, develop and participate in training programs
• Evaluate and provide training materials for users including online system help and tutorial programs

Skills on Resume: 

• System Coordination (Soft Skills)
• Policy Implementation (Hard Skills)
• Technical Advising (Soft Skills)
• Problem Solving (Soft Skills)
• Quality Control (Hard Skills)
• System Reporting (Hard Skills)
• Project Oversight (Soft Skills)
• User Training (Soft Skills)

Job Summary: 

• Working alongside the Director of Service Delivery, Project Managers and Field Service Engineers
• Responsible for updating and tracking project schedules in Tableau and PowerBI
• Coordinating daily stand-ups with CW Vendor Management
• Coordinating with Tech Services Today vendors
• Documenting progress, tracking performance and monitoring the pace of the project to ensure timely delivery
• Coordinating with Desktop Support teams to monitor Deployments
• Communicating with IT Leadership and documenting processes
• Liaise with clients to identify and define requirements, scope and objectives
• Assign tasks to internal teams and assist with schedule management
• Make sure that clients’ needs are met as projects evolve
• Analyze risks and opportunities
• Oversee project procurement management
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Work with the Project Manager to eliminate blockers
• Use tools to monitor working hours, plans and expenditures

Skills on Resume: 

• Project Coordination (Soft Skills)
• Schedule Tracking (Hard Skills)
• Vendor Communication (Soft Skills)
• Progress Monitoring (Hard Skills)
• Client Liaison (Soft Skills)
• Risk Analysis (Hard Skills)
• Issue Resolution (Soft Skills)
• Status Reporting (Soft Skills)

Job Summary: 

• Provide day-to-day project management support to clients to include risk management and schedule management and provide reporting support to senior leaders
• Manage technical transformation components for missions
• Develop and maintain detailed integration plans
• Document requirements, conduct end-user needs and performance assessments, develop ad hoc briefings, and use prior experience to anticipate client needs and formulate solutions to client issues
• Manage schedules, take notes, coordinate meetings, handle communications and conduct all reporting
• Coach team members and junior staff
• Remove impediments or guide the team to remove impediments
• Facilitate requirements elicitation
• Develop and maintain client relationships
• Provide cross-functional coordination among the program teams

Skills on Resume: 

• Project Management (Soft Skills)
• Risk Management (Hard Skills)
• Integration Planning (Hard Skills)
• Client Solutions (Soft Skills)
• Meeting Coordination (Soft Skills)
• Team Coaching (Soft Skills)
• Requirements Facilitation (Hard Skills)
• Cross-Functional Support (Soft Skills)

Job Summary: 

• Manage all deliverables, activities, and tasks as per the approved project plan from the Global team
• Work closely with internal stakeholders on resource planning to ensure a successful project roll-out
• Manage the day-to-day project work schedule for business resources
• Act as the single point of contact for all activities, tasks and deliverables from all project pillars and teams involved
• Manage logistics to deliver project activities, tasks, and deliverables locally
• Provide weekly progress status update on project-related activities, tasks, and deliverables to programme and project management leads
• Support or lead training and other initiatives

Skills on Resume: 

• Deliverable Management (Hard Skills)
• Resource Planning (Soft Skills)
• Schedule Oversight (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Logistics Management (Hard Skills)
• Status Reporting (Hard Skills)
• Training Support (Soft Skills)
• Project Communication (Soft Skills)

Job Summary: 

• Manage key staff responsible for Projects and Installations
• Responsible for career development and appraisals
• Manage problems and incidents, ensuring that SLA’s are achieved and client expectations are met (or exceeded)
• Service transition for customers as services are added or removed
• Implement a functional PMO approach to manage project risk
• Develop and implement a project accounting approach to identify project profitability
• Ensure the company tools and information systems are utilized correctly and information is provided
• Definition of service level agreements (SLAs) related to contracted services and that escalation flows are in place, advise technically on escalations
• Build service relationships with clients
• Ensure quality and profitable services are performed to the agreed SLA
• Specify systems, processes and methodologies to ensure effective monitoring, control and support of service delivery
• Ensure reports are provided to an agreed schedule, including management and account performance reports
• Attend client service review meetings
• Develop and facilitate workshops and training courses
• Responsible for the delivery of services within the SLAs and KPIs
• Ensure the quality of services
• Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery
• Plan and schedule resources to meet the requirements of the business
• Ensure transfer of knowledge to other staff to ensure the Customers' systems are understood
• Work as a team member within the organization to provide a resilient service to customers

Skills on Resume: 

• Staff Management (Soft Skills)
• Career Development (Soft Skills)
• Incident Management (Hard Skills)
• Service Transition (Hard Skills)
• Risk Mitigation (Hard Skills)
• Project Accounting (Hard Skills)
• SLA Oversight (Hard Skills)
• Client Relationship (Soft Skills)

Job Summary: 

• Formulates, organizes and monitors interconnected products and projects within a business vertical
• Leads functional teams to solve complex business problems
• Serves as the primary contact and decision maker for suitable strategies and objectives, collaborating directly with business stakeholders
• Coordinate and lead cross-project activities
• Apply change, risk and resource management to interconnected products
• Lead discussions with PMO and EPMO to ensure proper alignment of resources and priorities
• Assume responsibility for the program’s team, both PFJ and external resources
• Assess program performance and aim to maximize ROI
• Resolve the project’s higher scope issues
• Model behaviors that support the company’s common purpose

Skills on Resume: 

• Program Management (Hard Skills)
• Team Leadership (Soft Skills)
• Strategic Collaboration (Soft Skills)
• Cross-Project Coordination (Hard Skills)
• Risk Management (Hard Skills)
• Resource Alignment (Hard Skills)
• Performance Assessment (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Manage Inventory and prepping computer systems for deployment including returns
• Use a tracking system to document, track, and update the customer to ensure a timely resolution with documented status, communications, and results
• Execute and help maintain documented processes to resolve common issues
• Install software based on a defined procedure
• Basic knowledge of desktops, laptops, printers, and mobile devices and configurations
• Facilitate communication with users on the ETAs of their devices
• Manage dashboards and production line assignments
• Respond to questions from all emails and callers
• Learn fundamental operations of commonly used software, hardware, and other equipment
• Follow standard Service Desk operating procedures
• Accurately log all Service Desk tickets using the defined tracking software

Skills on Resume: 

• Inventory Management (Hard Skills)
• Issue Tracking (Hard Skills)
• Process Execution (Hard Skills)
• Software Installation (Hard Skills)
• Device Configuration (Hard Skills)
• User Communication (Soft Skills)
• Dashboard Monitoring (Hard Skills)
• Ticket Logging (Hard Skills)

Job Summary: 

• Work in close coordination with government leadership and personnel, and assist in strategic, tactical, and operational IT planning for OI initiatives
• Oversee the improvement and upgrading of enterprise services, legacy systems, software, and hardware
• Stay on top of the latest trends and technologies that may improve capabilities and business processes
• Assist in the design of IT processes, documenting essential IT procedures, tracking project progress, and collaborating with teams on overall system design
• Review and assess organization goals, and oversee enterprise plan development to align with the current OI-MST IT strategy
• Assists the Technical Point of Contact (TPOC) and GSA FEDSIM Contracting Officer Representative (COR) with technical expertise and analysis
• Assess whether products and services contracted are delivered according to specifications, requirements, cost, and schedule
• Monitors and provides oversight and independent assessments within the project management knowledge areas (scope, quality, risk, etc.)
• Participates in monthly status updates, program reviews, project reviews, and technical reviews for the performing contractor
• Analyzes task deliverables, metrics measurements, trends, consequences, and develops recommendations based on those findings
• Responds to technical inquiries related to technical and operational support and provides status updates to the COR, TPOC, and other government leadership
• Performs complex tasks involving the gathering, analyzing and compiling of data and information into well-written reports and presentations
• Manages multiple projects and priorities
• Initiates follow-up to ensure timely achievement of commitments
• Works closely with application developers and architectural engineers regarding user support and requirements

Skills on Resume: 

• IT Planning (Hard Skills)
• System Upgrades (Hard Skills)
• Technology Evaluation (Hard Skills)
• Process Design (Hard Skills)
• Strategy Alignment (Soft Skills)
• Contract Oversight (Hard Skills)
• Project Monitoring (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Working with the existing team to help reverse engineer the current application stack and document the output to support the future vision
• Contribute to and review architectural designs, governance and standards
• Review business requirements and translate these into technical deliverables, collaborating with architecture, security and external partners
• Facilitate design sessions and document detailed designs and estimations
• Develop and contribute to prototypes and Poc’s
• Collaborative working across teams (onshore and offshore) to develop the requirements and support solutions
• Provide guidance and model delivery excellence within the area of expertise
• Facilitate release management activities, ensuring controlled and timely deployments within a continuous integration environment
• Ensure that all changes are documented, reviewed, tested and approved before release
• Serve as a subject matter expert on items related to development and integration
• Lead technical workshops and actively contribute to project meetings
• Guide industry best practices
• Provide L3 BAU support to business-critical incidents and occasionally be available for out-of-hours support
• Work closely with the test and release teams
• Mentoring and coaching onshore and offshore delivery partners

Skills on Resume: 

• Application Analysis (Hard Skills)
• Architecture Review (Hard Skills)
• Requirement Translation (Hard Skills)
• Design Facilitation (Hard Skills)
• Prototype Development (Hard Skills)
• Team Collaboration (Soft Skills)
• Release Management (Hard Skills)
• Technical Leadership (Soft Skills)

Job Summary: 

• Define and implement an IT strategic roadmap with a cloud-first approach
• Drive data security best practices across the company, collaborating with engineering, legal and other teams
• Responsible for the effective and efficient operational support of all third-party and internally managed IT systems used to support business processes
• Provide oversight for the operations and support of IT systems
• Participate in the assessment of third-party systems and tools with a focus on suitability for integration with the existing IT operations environment
• Foster a business-oriented culture and mindset that provides the right level of flexibility in a start-up environment
• Work cross-functionally to ensure good coordination of IT changes without impacting business processes
• Build and maintain the IT budget
• Build and manage the IT team, including training and mentoring the team to meet the needs of the business
• Maintain currency on new technologies and IT operations
• Support IT sourcing and vendor management

Skills on Resume: 

• IT Strategy (Hard Skills)
• Data Security (Hard Skills)
• System Operations (Hard Skills)
• Tool Assessment (Hard Skills)
• Business Alignment (Soft Skills)
• Cross-Functional Coordination (Soft Skills)
• Team Management (Soft Skills)
• Vendor Management (Hard Skills)

Job Summary: 

• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. to client and project requirements
• Install and configure new systems
• Develop and maintain installation and configuration procedures
• Perform systems monitoring to verify the availability and integrity of hardware and server resources
• Perform backup operations
• Handle ongoing maintenance, e.g., hot fixes, software upgrades, etc.
• Establish a solid working relationship with the customer, technical staff, managers, peers and teaming partners

Skills on Resume: 

• Server Installation (Hard Skills)
• System Configuration (Hard Skills)
• Procedure Development (Hard Skills)
• Systems Monitoring (Hard Skills)
• Backup Operations (Hard Skills)
• System Maintenance (Hard Skills)
• Customer Relations (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provides installation and technical support to end users
• Configures, installs and maintains current application systems
• Responding promptly to support issues and requests
• Maintain IT assets, licenses, and documentation
• Monitoring and maintaining computer systems and networks
• Setting up accounts for new users
• Repairing and replacing equipment
• Scripting and programming for system administration and/or user requirements

Skills on Resume: 

• Technical Support (Soft Skills)
• System Configuration (Hard Skills)
• Issue Response (Soft Skills)
• Asset Management (Hard Skills)
• Network Monitoring (Hard Skills)
• User Setup (Hard Skills)
• Equipment Repair (Hard Skills)
• System Scripting (Hard Skills)

Job Summary: 

• Set up workstations for employees (software/hardware)
• Support and troubleshoot hardware/software issues
• Handle the IT service desk and resolve cases daily
• Handle IT hardware purchases
• Send a new hardware/software request to the procurement department
• Run scheduled antivirus and resolve threats immediately as they occur
• Maintain an annual inventory of all IT-related assets (hardware and software)
• Assist in developing software to ease procedures (COD System, Aramex Cashier system)
• Adhere to company HSSE, compliance and sustainability corporate policies

Skills on Resume: 

• Workstation Setup (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Service Support (Soft Skills)
• Procurement Handling (Hard Skills)
• Threat Resolution (Hard Skills)
• Asset Inventory (Hard Skills)
• Software Development (Hard Skills)
• Policy Compliance (Soft Skills)

Job Summary: 

• Consolidate the monthly IT executive management presentation
• Participate in IT forecasting and budgeting exercises so that the current and forecasted budget position of IT projects and portfolios are well understood and communicated
• Compare the budget and forecast resource budget demand against available staffing and contract resources
• Provide insight through monthly resource forecasting, reporting on resource budget and resourcing to complete IT projects
• Provide key actionable insights to senior IT management
• Create and maintain a dashboard that explains deviations (actuals, budget with forecast)
• Continuous improvement of reporting such as refining metrics and visualizations
• Simplifying report creation by taking advantage of opportunities to automate and streamline processes
• Validation and control of key budget inputs and resulting reports
• Following up with project stakeholders to gain more insight into the project's financial status
• Partner with key IT project stakeholders and become a trusted finance advisor

Skills on Resume: 

• Presentation Consolidation (Hard Skills)
• Budget Forecasting (Hard Skills)
• Resource Analysis (Hard Skills)
• Insight Reporting (Soft Skills)
• Dashboard Management (Hard Skills)
• Reporting Improvement (Soft Skills)
• Financial Validation (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Support the IT Project Portfolio planning process on a monthly, quarterly and annual basis
• Deliver IT forecasts, annual budgets, and long-range plans, inclusive of capital expenditures,
• Analyze variances for both project and run-rate forecasts, budgets and actual results
• Perform capitalization and labor rate analysis, expenditures, trends, etc. 
• Provide insightful variance commentary and articulate actionable recommendations
• Maintain and enhance multi-year models in support of capital, run rate and capacity planning
• Acts as a liaison between Finance and Accounting to support the monthly close process, ensuring accuracy across financial statements
• Partner with Accounting to ensure timely and accurate capitalization of labor
• Support impairment and CIP review analysis
• Perform monthly project-related accruals
• Reconcile Adaptive Project Actuals to GL.
• Support creation of business cases, calculate and analyze NPV, ROI, IRR and payback for capital investments and projects
• Prepare a variety of regular and ad hoc financial reports/statements/metrics for management’s review, inclusive of procuring and validating data from multiple sources
• Prepare presentation materials including graphs, charts, and data summaries, for management meetings and may present findings
• Perform Adaptive Insights administrative tasks including ongoing labor rate analysis
• Validate and forecast capital labor rate assumptions and validate system-driven formulas
• Create and modify Adaptive ad-hoc reporting
• Support the company’s commitment to protect the integrity and confidentiality of systems and data

Skills on Resume: 

• Portfolio Planning (Hard Skills)
• Budget Management (Hard Skills)
• Variance Analysis (Hard Skills)
• Capital Planning (Hard Skills)
• Financial Reporting (Hard Skills)
• Accounting Liaison (Soft Skills)
• Investment Analysis (Hard Skills)
• Data Validation (Hard Skills)

Job Summary: 

• Manage and monitor all installed systems and infrastructure components
• Configure and install various network devices and services (OS, services, systems, etc.)
• Perform network maintenance and system upgrades including service packs, hotfixes and patches
• Monitor performance and ensure system availability throughout the network
• Provide Level 2 support for daily assistance and troubleshooting
• Perform server/network capacity planning tests, develop and implement recommended improvements
• Provide 24/7 rotating on-call support as well as provide subject matter support
• Satisfy SOX/PCI compliance audits through adherence to policies and best practices for the in-scope technology

Skills on Resume: 

• System Monitoring (Hard Skills)
• Network Configuration (Hard Skills)
• System Upgrades (Hard Skills)
• Performance Monitoring (Hard Skills)
• Technical Support (Soft Skills)
• Capacity Planning (Hard Skills)
• On-Call Support (Soft Skills)
• Compliance Adherence (Hard Skills)

Job Summary: 

• Troubleshoot and support for Windows, Linux laptops
• Support for Exchange Online and Outlook
• Manage user accounts in Active Directory, Office 365 and Azure
• Resolving a wide range of system issues, troubleshooting software, hardware and network issues
• Support colleagues in the use of meeting room equipment, printers, and TVs
• Record the process of problem-solving in the ticketing system
• Asset tracking / Inventory management

Skills on Resume: 

• System Troubleshooting (Hard Skills)
• Email Support (Hard Skills)
• Account Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Device Support (Soft Skills)
• Ticket Documentation (Hard Skills)
• Inventory Management (Hard Skills)
• Network Support (Hard Skills)

Job Summary: 

• Execute Information Technology audits as defined by management and the Audit Committee
• Identify and evaluate the organization’s risk areas and provide input to the development of the annual audit plan
• Perform audit procedures, including planning, inquiry, developing work plans, testing, and reporting
• Identify, develop, and document audit issues and recommendations 
• Communicate or assist in communicating the results of audit and consulting projects to management
• Develop and maintain productive client and staff relationships through individual contacts and group meetings
• Represent internal audit on organizational project teams, at management meetings, and with external organizations
• Provide or assist in providing training, coaching, and guidance to internal audit staff and/or CareSource external auditors in conducting audits and other audit-related issues
• Draft the scope and objectives for the individual audit and prepare audit programs
• Conduct data extraction, analysis, and security reviews utilizing software tools
• Support audits and consulting engagements related to programming, mainframe batch and online processes, client-server architecture, Internet and intranet functionality, database extraction, technology strategy, and data communication and network security
• Act as liaison with business partners to ensure full understanding of data flow, data integrity, and system security
• Assess IT control elements to mitigate IT risks regarding the confidentiality, integrity, and availability of business information
• Pursue professional development opportunities, including external and internal training and involvement in professional associations, and share information gained with co-workers
• Significant interaction with others in the Department of differing skillsets (nursing, finance, etc.)
• Significant interaction with management and staff throughout CareSource, including interaction with the senior-most levels of the organization
• Work in a matrix environment with responsibility for multiple deliverables for multiple areas within CareSource

Skills on Resume: 

• IT Auditing (Hard Skills)
• Risk Evaluation (Hard Skills)
• Audit Execution (Hard Skills)
• Issue Documentation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Client Relations (Soft Skills)
• Data Analysis (Hard Skills)
• Control Assessment (Hard Skills)

Job Summary: 

• Provide technical assistance, supporting computer systems, software, and hardware
• Serve as the focal point for onboarding and offboarding employees from the company’s technological platforms
• Assist the IT manager in planning for future challenges
• Respond to tickets and IT requests from internal employees seeking help
• Install computer peripherals for users
• User account and access management
• Manage 3rd party software used internally by the company
• Work globally with remote offices and employees

Skills on Resume: 

• Technical Support (Hard Skills)
• User Onboarding (Soft Skills)
• IT Planning (Soft Skills)
• Ticket Resolution (Hard Skills)
• Peripheral Installation (Hard Skills)
• Access Management (Hard Skills)
• Software Management (Hard Skills)
• Remote Collaboration (Soft Skills)

Job Summary: 

• Ensures all reported application problems and helpdesk tickets are tracked and resolved promptly
• Troubleshooting and fault fixing to maintain end-user systems and applications
• Ensure daily backups are completed successfully
• Installing, upgrading and configuring IT software
• Ensure compliance with the Company’s security policies and standards
• Key administrative tasks within the department
• Troubleshoot issues with printers, computers and other IT peripherals
• Respond to end user requests for service, troubleshoot problems and help develop solutions

Skills on Resume: 

• Ticket Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Backup Monitoring (Hard Skills)
• Software Configuration (Hard Skills)
• Security Compliance (Hard Skills)
• Administrative Support (Soft Skills)
• Peripheral Support (Hard Skills)
• User Assistance (Soft Skills)

Job Summary: 

• Build the software services flow
• Manage the life cycle of software stack, such as exploration and discovery, onboarding, ongoing access and users management, contract renewals, configurations, etc
• Find the best vendors that meet IT and business needs
• Implement and configure different systems to meet different teams' requirements
• Work with external IT providers to support the global expansion and staff
• Support end-users and the day-to-day operation of the global team
• Own the onboarding and offboarding of employees
• Manage asset inventory and work on hardware procurement and software licensing
• Install and maintain meeting rooms
• Lead IT projects of implementing and maintaining tools and new technologies as MDM, MFA, VPN, and other security methods and tools
• Help with Information Security certification processes (PCI, ISO, SOC 2, etc.)

Skills on Resume: 

• Service Flow Design (Hard Skills)
• Software Lifecycle (Hard Skills)
• Vendor Selection (Soft Skills)
• System Configuration (Hard Skills)
• Global IT Support (Soft Skills)
• User Support (Soft Skills)
• Asset Management (Hard Skills)
• Security Implementation (Hard Skills)

Job Summary: 

• Develops and programs reports for end-users for various functional areas
• Project leader for new applications including development, debugging and rollout
• Test and debug modifications to the application before releasing to users
• Responsibility of key sub-systems as determined by management (finance, bar coding, etc.)
• Evaluate and recommend new supplementary products for introduction into the IT/Manufacturing environment
• Interface with other functional departments and IT to plan and implement projects and ongoing support
• Day-to-day maintenance of applications (user accounts, configuration changes, etc.)
• Designing and implementing relational databases to support developed applications

Skills on Resume: 

• Report Development (Hard Skills)
• Application Leadership (Soft Skills)
• Debugging Testing (Hard Skills)
• Subsystem Management (Hard Skills)
• Product Evaluation (Soft Skills)
• Project Coordination (Soft Skills)
• Application Maintenance (Hard Skills)
• Database Design (Hard Skills)

Job Summary: 

• Research, monitor, and analyze project data in Daptiv, Tableau, and Azure DevOps (formerly Team Foundation Server/TFS) to produce thorough project reporting
• Create reporting for Accounting and Finance on resource timesheets and project status
• Create reporting for C-suite executives on project health and status by Business Unit/Program
• Create exception reports for resource managers for past due timesheets and ensure timesheets are approved on a timely basis
• Create Steering Committee status reports for individual business units in partnership with the project manager
• Create quarterly MAPs (Management Accountability Packages) for the Board of Directors
• Create and communicate weekly timesheet reports to the EVP and SVP
• Conduct budget tracking and financial forecasting, as well as project evaluation and monitoring
• Manage and facilitate the weekly ARM (Architecture Review Meeting) with key business and IT stakeholders
• Manage and facilitate the resource estimation meeting with key business and IT stakeholders
• Review and resolve data discrepancies in Daptiv and Azure DevOps
• Conduct a financial analysis on vendor resources
• Review and deliver vendor invoices and report inconsistencies
• Respond to audit requests from internal and external resources
• Identify problems and shortfalls during data analysis and reporting, and recommend solutions or ideas for improvement
• Prepare, review, and maintain project documentation and reports in support of Project Managers and Scrum Masters
• Monitor and report on KPIs for the PM/SM group
• Create training materials and documentation

Skills on Resume: 

• Data Analysis (Hard Skills)
• Executive Reporting (Hard Skills)
• Timesheet Management (Hard Skills)
• Financial Forecasting (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Invoice Review (Hard Skills)
• Audit Support (Hard Skills)
• Training Documentation (Soft Skills)

Job Summary: 

• Leads and directs cross-functional activities that provide effective oversight of Medicaid Programs
• Manages direct and hybrid reporting relationships and staff, sets priorities, establishes accountabilities, and defines roles/responsibilities to secure necessary resources not under direct supervision, while maintaining peak levels of performance and compliance
• Collaborates and develops workgroups around product deliverables with Product Owners, Business Leads, Technical Leads and Management
• In-depth knowledge and understanding of products across functions and business segments in healthcare that meet departmental goals
• Directing the conception, development and implementation of new product initiatives, including current product enhancements
• Provides feedback and input to senior-level decision-makers to develop long-range strategic alternatives for product solutions
• Communicate project goals and timelines, next steps and results to team members, project managers and the executive team
• Determines the customer's needs, leads product discovery and translates these into detailed and actionable requirements for the MES PMU through a variety of communication/meeting methods
• Assess emerging products and partners to measure and address their potential value or risk to the department, as well as make recommendations on which new technologies to invest in or leverage
• Provide in-person, conference calls, or virtual trainings on product knowledge, usage and implementation
• Use database queries to analyze performance indicators, evaluate survey data, and define successful criteria for testing and product acceptance
• Fluently discuss the financial and/or operational benefits associated with proposed product capabilities
• Ensures compliance with all applicable policies and procedures
• Manages the product lifecycle from conception through implementation

Skills on Resume: 

• Program Oversight (Soft Skills)
• Team Leadership (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Product Development (Hard Skills)
• Strategic Planning (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Technology Evaluation (Hard Skills)
• Lifecycle Management (Hard Skills)

Job Summary: 

• Opening new Recruitment processes
• Ensure that the internal procedure for opening new R&S processes is respected by all stakeholders
• Alignment with the Managers Responsible for each process, to guarantee profiles adjusted to the intended function
• Identification of potential candidates
• Conducting screening and curriculum analysis on the identified profiles
• Coordination of interviews and preparation of the respective Reports
• Headhunting of new profiles
• Search for new sources of recruitment and dissemination of opportunities
• Monitoring of candidates in final interviews with Managers

Skills on Resume: 

• Process Coordination (Soft Skills)
• Stakeholder Alignment (Soft Skills)
• Candidate Sourcing (Hard Skills)
• Resume Screening (Hard Skills)
• Interview Coordination (Soft Skills)
• Talent Headhunting (Hard Skills)
• Recruitment Marketing (Hard Skills)
• Interview Monitoring (Soft Skills)

Job Summary: 

• Responsible for the concurrent management of one or more medium to large complexity IT infrastructure, data and cybersecurity workstreams for projects
• Consistently demonstrating advanced knowledge and technical competence in the technologies that PG&E is implementing
• Responsible for leading one or more complex projects
• Gathering, defining and documenting project requirements
• Clearly defining and communicating roles, responsibilities and expectations for all members of the project team
• Obtaining and defining staffing requirements and forming project teams
• Independently planning all associated work to meet project goals
• Providing direction and leadership to project management analysts and schedulers
• Exercises independent judgment and discretion in matters of significance
• Conducting project kick-off meetings
• Communicating individual project roles and expectations
• Recording, tracking and communicating issues, risks, changes, and status reports within a PG&E standard tool
• Accurately and consistently forecasting project resource, material and contract costs within standard PG&E tools
• Driving all project-related tasks to completion
• Developing and maintaining up-to-date, detailed project schedules and work plans
• Monitoring critical project milestones and identifying ways to resolve schedule issues
• Coordinating any contract work within the defined PG&E policy
• Conducting site visits and walk-throughs
• Assessing project performance and implementing changes to ensure the project remains within specified cost, schedule, scope and quality objectives
• Communicating the status of all projects to stakeholders and management
• Developing and maintaining a productive working relationship with project sponsors, vendors and key clients
• Resolving problems of project-specific scope within procedural guidelines
• Preparing all project documentation for closure, storage, and possible auditing activities, ensuring technical accuracy

Skills on Resume: 

• Project Management (Soft Skills)
• Technical Leadership (Hard Skills)
• Requirement Gathering (Hard Skills)
• Team Coordination (Soft Skills)
• Cost Forecasting (Hard Skills)
• Milestone Monitoring (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Performance Assessment (Hard Skills)

Job Summary: 

• Responsible for installing network and computer systems
• Responsible for maintaining, repairing, and upgrading network and computer systems
• Diagnosing and troubleshooting potential network problems
• Monitors network and systems to improve performance
• Creates, maintains, and organizes backups (onsite and offsite)
• Ensures the security and integrity of all company data
• Ensures all devices are properly updated
• Assists in the planning and preparation for future projects/upgrades
• Performs logging of backups

Skills on Resume: 

• System Installation (Hard Skills)
• System Maintenance (Hard Skills)
• Network Troubleshooting (Hard Skills)
• Performance Monitoring (Hard Skills)
• Backup Management (Hard Skills)
• Data Security (Hard Skills)
• System Updates (Hard Skills)
• Project Preparation (Soft Skills)

Job Summary: 

• Ensure all aspects of the Data Center systems, networking, telecommunications, cloud operations, and Disaster Recovery capabilities across a multi-location enterprise environment
• Ensure daily system performance, repair, and preventative maintenance
• Ensure the design and strategic plans to ensure capacity and future growth
• Maintain high availability of critical infrastructure systems
• Ensure HIPAA compliance
• Ensure best practices are implemented and followed
• Provides a point of escalation and expertise for the IT team when issues are not easily resolved
• Maintains good working relationships with the internal business partners and IT team
• Ensures systems are documented and maintained to the highest standards
• Keep current on IT trends and maintain evolving industry best practices
• Coach, mentor, and develop the IT Team

Skills on Resume: 

• Data Center Management (Hard Skills)
• System Maintenance (Hard Skills)
• Capacity Planning (Hard Skills)
• Infrastructure Availability (Hard Skills)
• Compliance Assurance (Hard Skills)
• Technical Escalation (Soft Skills)
• Team Mentoring (Soft Skills)
• Documentation Standards (Hard Skills)

Job Summary: 

• Monitor computer networks for security issues
• Investigate security breaches and other cybersecurity incidents
• Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs
• Document security breaches and assess the damage they cause
• Fix detected vulnerabilities to maintain a high-security standard
• Stay current on IT security trends and news
• Develop company-wide best practices for IT security
• Help colleagues install security software and understand information security management
• Research security enhancements and make recommendations to management
• Stay up-to-date on information technology trends and security standards

Skills on Resume: 

• Network Monitoring (Hard Skills)
• Incident Investigation (Hard Skills)
• Security Installation (Hard Skills)
• Breach Documentation (Hard Skills)
• Vulnerability Fixing (Hard Skills)
• Security Best Practices (Soft Skills)
• User Support (Soft Skills)
• Trend Research (Hard Skills)

Job Summary: 

• Configure, deploy, and track desktops, laptops, printers and other IT equipment
• Active Directory user account management
• Maintain and update Active Directory users/computers/printers
• Installing, configuring, and administering Microsoft Windows 7/8 Professional
• Set up, change, and terminate user Exchange email accounts
• Perform routine maintenance and administrative tasks including printer and other hardware maintenance
• Assist other team members in any other areas
• Responsible for creating IT process documentation and team training materials
• Responsible for ensuring that customer requirements are met

Skills on Resume: 

• Device Deployment (Hard Skills)
• Account Management (Hard Skills)
• Windows Administration (Hard Skills)
• Email Configuration (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Team Support (Soft Skills)
• Process Documentation (Hard Skills)
• Customer Satisfaction (Soft Skills)

Job Summary: 

• Lead / Research / Design / Implement technical systems and monitor them for unusual and suspicious activity across a wide range of products
• Assist with security configuration standards for systems and business applications
• Serve as a member/leader of the cybersecurity and change management teams
• Participate in technical and non-technical projects requiring cybersecurity oversight and ensure policies, procedures, and standards are met
• Serve as an additional security team member, aiding in incident response (IR) with the IR and security operations center (SOC) teams
• Maintain vendor management standards, questionnaires, and documentation to adhere to regulatory compliance
• Interface with internal and external auditors for risk assessments
• Recommend new security solutions as well as useful improvements to existing security controls that do not negatively impact business innovation
• Serve as a liaison for the security team

Skills on Resume: 

• System Monitoring (Hard Skills)
• Security Configuration (Hard Skills)
• Cybersecurity Leadership (Soft Skills)
• Policy Compliance (Hard Skills)
• Incident Response (Hard Skills)
• Vendor Management (Hard Skills)
• Audit Support (Soft Skills)
• Security Improvement (Hard Skills)

Job Summary: 

• Provide technical service and support to the assigned region
• First-level response for all assigned service tickets
• Supporting and maintaining desktop, LAN, and telecom environments in conjunction with the infrastructure teams
• Deploying new and upgrading existing equipment and software
• Perform daily operational processing tasks
• Monitor scheduled system processes to ensure successful completion
• Investigate and resolve any monitoring issues that occur during the scheduled shift
• Notify or escalate issues to the Application Support and Infrastructure departments

Skills on Resume: 

• Technical Support (Soft Skills)
• Ticket Response (Hard Skills)
• System Maintenance (Hard Skills)
• Equipment Deployment (Hard Skills)
• Operational Processing (Hard Skills)
• System Monitoring (Hard Skills)
• Issue Resolution (Hard Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Provide innovative and transformational leadership during solution identification
• Maintain a flexible approach in client relationships and campaigns to ensure needs are met as they arise
• Ensure plans include and align with Irving Oil policies and standards, including any vendor contracts and processes
• Negotiate and influence staff assignments and any associated procurement timelines
• Assign deliverables, tasks, and activities
• Continuously monitor and control all associated resources, schedules, and plans
• Anticipate and effectively deal with issues throughout the life of the project
• Effectively deal with changes within the authority
• Escalate and collaborate on changes that exceed authority promptly
• Liaise with project stakeholders on an ongoing basis, ensuring a strong and positive relationship
• Provide positive team leadership and motivate those teams directly and indirectly involved, including third-party providers
• Ensure optimal communications within and across teams and with all project stakeholders

Skills on Resume: 

• Solution Leadership (Soft Skills)
• Client Flexibility (Soft Skills)
• Standards Alignment (Hard Skills)
• Negotiation (Soft Skills)
• Task Assignment (Hard Skills)
• Resource Monitoring (Hard Skills)
• Issue Management (Soft Skills)
• Team Motivation (Soft Skills)