Job Summary: 

• Direct the Firm's technology operations, including management of the Firm's computer hardware and software, mobile devices, in-office telecommunication equipment, networks, audio-visual capabilities, back-up, failover, and recovery
• Accountable for the seamless operation and prompt resolution of all technical issues
• Develop the Firm’s overarching technology strategy, define a vision and provide innovative recommendations for meeting the Firm’s current and future information 
• Support the achievement of its client service, internal business service, professional, and financial goals
• Work with Firm management to set and implement technology plans and investments
• Establish and manage controls over the firm's resources
• Provide oversight for capital expenditure, accounts payable, inventory and delivery
• Manage and maintain vendor relationships, negotiate and monitor service contracts
• In collaboration with the Managing Director, implement policy and procedures for equipment and resource acquisition and usage
• Direct the management of these assets
• Oversee vendor relationships for asset and outsourced service providers
• Assume responsibility for the Firm’s information security systems, with responsibilities including regular audits, vendor management, training colleagues, and monitoring compliance across the firm
• Develop and maintain a Firm business recovery plan to ensure timely and effective restoration of IT services in the event of an incident
• Optimize the end-user experience (e.g. functionality, reliability, remote access, usability, speed) based on all relevant information, including prioritization of the core needs of the Firm in serving its clients
• Foster and maintain clear and effective lines of communication throughout the Firm’s offices, cultivating strong working relationships with colleagues
• Lead IT team members across multiple offices in different time zones

Skills on Resume: 

• Technology Strategy (Hard Skills)  
• Vendor Management (Hard Skills)  
• Issue Resolution (Soft Skills)  
• Resource Control (Hard Skills)  
• Security Compliance (Hard Skills)  
• Team Leadership (Soft Skills)  
• Communication Skills (Soft Skills)  
• Recovery Planning (Hard Skills)

Job Summary: 

• Ensure that the systems are fit for purpose, fully optimized, and making sure that they are available at all times
• Create system reports and present said reports to other department heads and the Board of the organization
• Provide a framework to give a clear structure to the department's tasks
• Ensure customers' requirements are met with innovative and suitable solutions
• Communicate with other departments within the organization to identify initiative-taking suggestions
• Ensure that all activities within the department are GDPR and licensing compliant
• Ensure that the department is always looking out for improved and innovative solutions
• Maintain and improve the current DR plans and demonstrate periodic testing of those plans
• Manage projects from conception to completion, including customer integrations, hardware upgrades, server migrations, etc.
• Plan and manage local IT budget and spend
• Manage the procurement of IT resources including hardware, software, and services
• Develop and maintain strong business relationships with business units and key vendors
• Install New environments, on-premises, Hosted and cloud
• Manage and prioritise multiple incidents within the team effectively
• Appropriate escalation to the head of support and operations / SLT and business

Skills on Resume: 

• System Optimization (Hard Skills)  
• Report Creation (Hard Skills)  
• Framework Development (Hard Skills)  
• Customer Solutions (Soft Skills)  
• Cross-Communication (Soft Skills)  
• Compliance Management (Hard Skills)  
• Project Delivery (Hard Skills)  
• Incident Handling (Soft Skills)

Job Summary: 

• Translate business needs into IT services together with the Business Relationship Management team
• Supporting the development and implementation of technology initiatives
• Lead and manage the local IT functions, ownership of all IT services and maintenance of existing IT systems
• Manage IT-business relationship, represent IT in business discussions and ensure technology capabilities by the business are developed
• Oversight of day-to-day operations/escalation management
• Interface for Solution Design & Build and Business Relationship Management
• Act as the primary point of contact for external service providers and contract-related matters
• Work with business users to define service level agreements (SLAs) in contracts
• Manage ITIL-based service processes and monitor service level agreements (SLA) as well as escalate issues and concerns in case of SLA violations
• Ensure services and invoices are consistent with the terms of the contract
• Manage relationships with existing external service providers on a day-to-day basis including contract changes, issue and/or dispute resolution, and contract termination
• Maintain internal ticketing information to reflect fully the customer maintenance interaction history and forward action plans if not resolved
• Build and maintain third-party supplier relationships

Skills on Resume: 

• IT Translation (Hard Skills)  
• Technology Implementation (Hard Skills)  
• Service Ownership (Hard Skills)  
• Business Alignment (Soft Skills)  
• Operations Oversight (Soft Skills)  
• Vendor Liaison (Soft Skills)  
• SLA Management (Hard Skills)  
• Supplier Relations (Soft Skills)

Job Summary: 

• Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting plans for implementing digital initiatives and technology
• Recommends information technology strategies, policies, and procedures 
• Evaluate organization outcomes, identify problems, evaluate trends, and anticipate requirements
• Leads the planning, selection, and customization, implementation and evaluation of new technology systems that directly support Museum's business needs, along with related tasks and projects
• Develops a renewal and upgrade schedule for company hardware and software programs
• Organizes and manages all phases of projects to ensure on-time completion
• Liaises with stakeholders such as project personnel, vendors, and end-users regarding project requirements
• Monitors project progress and implements changes
• Oversees IT project budgets in association with the VP of Finance and Administration
• Manages the day-to-day IT operations, networks, and computer systems of the museum in association with the external IT support provider
• Acts as a conduit between museum staff and external consultant helpdesk support for 80+ users, including prioritizing tickets, ensuring timely completion of tickets and approving solutions, and providing direct user support
• Contribute to and maintain systems standards
• Maintain and create systems documentation
• Manages all IT vendor relationships for various services and support agreements, including telephony and software systems
• Provide Support and assistance to the entire team on IT-related issues including upgrade of internal equipment and infrastructure as a monthly maintenance window
• Deliver first-class customer service, leading to the highest levels of customer satisfaction and monitor other team members to provide this same level of service

Skills on Resume: 

• Digital Planning (Hard Skills)  
• Policy Recommendation (Hard Skills)  
• Trend Analysis (Hard Skills)  
• Project Management (Hard Skills)  
• Stakeholder Liaison (Soft Skills)  
• Budget Oversight (Hard Skills)  
• User Support (Soft Skills)  
• Customer Service (Soft Skills)

Job Summary: 

• Manage and lead the entire IT department support covering IT Governance, Project Management, Mobile Applications, Infrastructure, Network, Servers, Security, etc
• Drive the overall IT Fintech and Transformation strategic planning and be accountable for its successful delivery for both short and long-term roadmaps
• Continuously engaging with the heads of departments and business units to deliver software products that meet business requirements and strategies
• Develop, implement, and evaluate IT projects in line with organisation's business goals
• Direct and manage information technology plans, policies, programs, and schedules for business and finance data processing, computer services, network communications, security and management information services to accomplish company goals and objectives
• Work closely with the GM to create strategic plans for the business’s future growth
• Develop information systems tools to help businesses succeed in a global environment
• IT Capacity planning, budgeting and forecasting
• Provide expert technical advice on various technology solutions (ERP, Internet solutions, Infrastructure, Networking and Security etc.)
• Manage the existing technology environment while developing forward-looking investment initiatives
• Ensure the delivery of IT services to the standards expected and manage the demands of the business in a manner to meet the expectations of quality, cost and time in terms of delivery
• Lead Innovation, experiment with new retail solutions for the business and drive growth
• Ensure that all IT Programs are delivered by the corporate approach to project management and are delivered within time/scope and budget

Skills on Resume: 

• Department Leadership (Hard Skills)  
• Strategic Planning (Hard Skills)  
• Business Engagement (Soft Skills)  
• Project Delivery (Hard Skills)  
• Policy Management (Hard Skills)  
• Growth Planning (Soft Skills)  
• Technical Advisory (Hard Skills)  
• Innovation Leadership (Soft Skills)

Job Summary: 

• Work with a team of software developers and IT professionals in the creation, maintenance and expansion of high-quality software within agreed project deadlines for the in-house systems
• Analyze the requirements and understand the deliverables
• Design, code, test, document and implement according to software design specifications, following standard coding styles and practices
• Collaborate with team members and ensure knowledge transfer
• Define the strategic technical approach to meet the needs of the business
• Empower teams to deliver, in line with the strategic goals of the business
• Lead, motivate and manage the Insurance & Assistance Technology team to support the division with robust business systems
• Develop strategies and roadmaps for business systems within Insurance & Assistance to deliver sustainable long-term benefits including reuse and removal of complexity and duplication
• Agrees and manages the technology budget for the division
• Put in place a technology change function to continue to build on the Strategic Platform as future Insurance & Assistance business goals evolve
• Maintain ongoing knowledge of industry and technology trends
• Assess existing and new technologies in conjunction with the needs of the organization in order to evaluate, plan, and execute the necessary changes to the technology landscape

Skills on Resume: 

• Software Development (Hard Skills)  
• Requirement Analysis (Hard Skills)  
• Technical Design (Hard Skills)  
• Team Collaboration (Soft Skills)  
• Strategic Leadership (Soft Skills)  
• Team Motivation (Soft Skills)  
• System Roadmapping (Hard Skills)  
• Technology Assessment (Hard Skills)

Job Summary: 

• Motivate, develop and drive direct reports
• Reporting on IT metrics, KPI’s, support and solution delivery to the EO
• Manage the delivery of IT solutions and services
• Provide the framework through which project resource demand is measured
• Perform a Project Director / Senior Project Manager role for complex IT projects, scoping and business analysis requirements 
• Ensure IT solution delivery maintains a linkage with business process change management interests
• Support programme/project solution end-to-end delivery in close liaison with IT leaders/teams and business stakeholders, 
• Ensure projects are effectively scoped, planned and delivered within timescales and to the required quality
• Manage projects/programmes and perform scoping and business analysis on business solution needs 
• Manage the IT resource pool and acquisition of additional resources in line with demand/overflow 
• Develop/maintain project management and business analysis standards and tools
• Oversee infrastructure and system health monitoring, capacity management and planning
• Maintain BCP plan, Policy documents and BCP/DR testing
• Working with the CFOO to ensure business operations run smoothly

Skills on Resume: 

• Team Development (Soft Skills)  
• Metrics Reporting (Hard Skills)  
• Solution Delivery (Hard Skills)  
• Project Scoping (Hard Skills)  
• Process Alignment (Soft Skills)  
• Stakeholder Liaison (Soft Skills)  
• Resource Management (Hard Skills)  
• System Monitoring (Hard Skills)

Job Summary: 

• Manage the IT Team and Suppliers
• Oversight of day-to-day IT operations across the group including ecommerce platforms and CRM, internal infrastructure and remote workers, telephony systems and service delivery
• Provide leadership to the in-house development, infrastructure and service delivery teams, enabling them to continue to provide excellent levels of service to the business
• Identify and plug skills gaps within the team
• Responsibility for supplier relationships with key technology partners
• Implement a professional Software Development Lifecycle (SDLC)
• Control for all IT spend and budget planning
• Advise on and implement data security measures across hardware, software and other services, ensuring the business is not open to risk
• Execution and on-time delivery of pre-agreed projects
• Position technology as an enabler of business strategy, driving efficiency
• Work with the Group Compliance Officer to ensure systems' compliance with relevant regulations and information security standards
• Enable us to report on the effectiveness of internal processes
• Deliver an IT Strategy Plan across the coming three years, 
• Ensure that the Plan responds dynamically to meet fast-emerging business ideas
• Maintain a strategic approach to IT platform development

Skills on Resume: 

• Team Leadership (Soft Skills)  
• Operations Oversight (Hard Skills)  
• Skills Development (Soft Skills)  
• Supplier Relations (Soft Skills)  
• SDLC Implementation (Hard Skills)  
• Budget Control (Hard Skills)  
• Security Enforcement (Hard Skills)  
• Strategic Planning (Hard Skills)

Job Summary: 

• Lead the technology team who are focused on the design, build, maintenance and support of a quick, flexible fintech shared platform
• Responsible for platform architecture, technology team and providing technology input, oversight and governance to client service strategy, platform and service onboarding and maintenance projects
• Working with the change team and service delivery owners to help re-engineer their service delivery model 
• Responsible for all aspects of information technology management and control including the IT roadmap
• Plan and oversee the IT Strategic Plan on an annual basis, ensuring its coherence with the company’s strategic plan
• Develop & maintain policies and procedures appropriate to a modern, people-centric, high-performance culture that attracts, retains and motivates top-quality personnel
• Manage project budgets and cost center budgets, and ensure that actual spending is within budget
• Manage the implementation of the project daily regarding schedule, budget, and ensure that actual spending is within budget
• Managing IT staff, recruiting, training, mentoring and managing performance
• Responsible for client management and project management for multiple projects (infrastructure/cloud) simultaneously in the role of Project Manager and Project Director
• Building a good relationship and rapport with the clients
• Assist in tender bidding activities
• Evaluate 2 to 3 new technology innovative projects and present the business case (includes feasibility and cost/benefit analysis) to the Leadership team for evaluation/approval
• Ensure appropriate DCR & BC plans are up to date and tested every year to enable continuous and smooth operations

Skills on Resume: 

• Platform Management (Hard Skills)  
• Architecture Oversight (Hard Skills)  
• Service Reengineering (Soft Skills)  
• Roadmap Planning (Hard Skills)  
• Policy Development (Soft Skills)  
• Budget Management (Hard Skills)  
• Client Relations (Soft Skills)  
• Innovation Evaluation (Hard Skills)

Job Summary: 

• Develop and execute the IT strategy in line with the organisation’s corporate strategy
• Oversee the design, installation, testing and maintenance of software programs
• Research, design, test, and evaluate new technologies, platforms, and third-party products
• Develop and implement business continuity and disaster recovery plans
• Acquire and maintain IT infrastructure
• Design and implement efficient IT systems to meet business and technology needs
• Coordinate with developers and vendors to build and implement technology solutions
• Integrate multiple systems and reconcile the needs of different teams on different IT platforms
• Supervise the gathering of feedback from end users about system performance, and ensure close out of identified gaps
• Plan and oversee projects (e.g., upgrades, hardware/software installations)
• Provide technical training for new and existing staff on the areas of usage of technology
• Keep abreast of technology trends and developments
• Ensure optimal uptime on all IT platforms throughout the company's branch network
• Design, develop, implement, and coordinate IT systems, policies, and procedures
• Preserve assets, information security and control structures

Skills on Resume: 

• IT Strategy (Hard Skills)  
• System Design (Hard Skills)  
• Technology Research (Hard Skills)  
• Disaster Planning (Hard Skills)  
• Infrastructure Management (Hard Skills)  
• System Integration (Hard Skills)  
• User Feedback (Soft Skills)  
• Technical Training (Soft Skills)