• Develop a strategy relating to NYSCF’s Technology and IT infrastructure aligned with established goals, strategy and organizational policies
• Manage information technology and computer systems within NYSCF’s operating environment 
• Ensuring safe and secure configuration and operation with user needs and system functionality to contribute to organizational goals
• Review, manage, develop, and implement organization-wide policies and procedures associated with the use and safeguarding of technology and information systems within NYSCF’s operating environment 
• Ensure the security of data, network access, network availability, and network resiliency
• Ensure implemented security controls are working and disaster recovery plans are in place such that the organization can resume business operations in a reasonable timeframe
• Conduct security awareness training for all employees
• Implement and manage a Security Operations Center (SOC), firewalls, IPS/IDS management, VPNs, and more
• Use IaaS and SaaS-based strategies to create an outstanding approach for IT infrastructure services such as data storage, ID & Access Management, email and messaging, and data exchange among systems
• Audit information systems, processes, and procedures and develop remediation plans to address any deficiencies found
• Oversee technology inventory and work with internal groups to proactively anticipate the organization's needs
• Communicate job expectations and perform performance appraisals of IT staff
• Develop an annual IT budget and ensure it is managed and tracked cost-effectively
• Ensure vulnerability and penetration testing are performed and any actions carried out

Skills: IT Strategy, System Management, Data Security, Policy Development, Network Resiliency, SOC Management, Budget Planning, Staff Evaluation

• Accountable for the IT team employee lifecycle management, including shared decision-making power alongside upper management and HR in the areas of performance, training & development, compensation, employee engagement and labour relations
• Accountable for the P&L of the IT department
• Ensures projects are delivered by using standardized project management methodologies, in line with the planned goals, costs, quality standards and timelines
• Adapt and implement global IT processes to the local organization
• Define and implement local IT processes
• Oversee all technical operations (e.g., network security) and evaluate them according to established goals
• Devise and roll out IT policies, processes and systems by defined strategies
• Analyze local needs and liaise with stakeholders to define together the best ways to address them
• Provide input to IT roadmaps and support in their implementation
• Align service standards for regional and local services
• Advocate for the local business needs into the Competence Centre teams (regional hubs and global IT Competence Centres) to ensure all business requirements are properly addressed
• Manage annual IT budget and ensure cost effectiveness
• Audit systems and assess IT programs, IT projects, technical architecture, controls and operating models to uncover risks, and implement appropriate mitigations
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance

Skills: Team Management, Budget Control, Project Delivery, Process Implementation, Technical Oversight, Policy Development, Risk Mitigation, Stakeholder Liaison

• Responsible for championing the use of data in making key business decisions
• Creates new data-driven approaches to generate business insights through data analytics, information visualisation, and addressing unanswered business issues in a proactive manner
• Creates high-quality analyses for all functions of the business and in the definition of metrics that track the business’s performance across different fronts, and reports business outcomes of data-driven insights
• Designs, develops and implements the foundational data infrastructure necessary to collect, store, manage, and analyze data, including the definition of key metrics, robust data pipelines and business intelligence to support the business
• Develops training programs meant for improving the departmental heads’ understanding of the use of data, which improves decision-making across the business
• Works with cross-functional teams to gather requirements, understands business processes and conducts data cleansing to enable data visualisation to stakeholders
• Identifies external data requirements and the accompanying opportunities to gain said data through third-party sources or strategic partnerships
• Ensures that the data strategy, initiatives, and infrastructure are all compliant with regulations
• Drives Group IT initiatives to the team
• Oversees the activities of the IT Department, including data analytics and BI
• Assist with the completion of Due Diligence and tender documents to support the business development team
• Participate in steering committees, sponsor-level and project-level meetings    
• Assist and support the IT Management Team in issue resolution on support and solution delivery matters – investigations, impact assessment and action plans

Skills: Data Strategy, Business Insights, Analytics Reporting, Data Infrastructure, Training Programs, Cross-Functional Work, Compliance Management, Issue Resolution

• Setting the company's IT roadmap and leading the company’s IT development
• Responsible for the entire software, hardware, applications and online support for the company
• Collaborating with department heads, sales/marketing, finance/accounting, production, and operations as an adviser of all IT involved with the company
• Ensuring IT standards and best practices are met, especially in setting the IT policies and ensuring the IT governance is company-wide and subsidiary
• Monitoring analytics, reporting and making recommendations that align with business goals
• Supervising quality assurance processes, integration, and system tests
• Establishing a software development process and setting objectives for the process
• Directing and mentoring team members
• Maintaining system security and integrity
• Reviewing timeframes and budgets
• Developing and implementing disaster and emergency recovery plans
• Supervising the workflow of the IT department
• Defining company standards for system, equipment, and software
• Sharing technological vision, opportunities, and risk company-wide
• Ensuring the company’s IT processes and services comply with all requirements, laws, and regulations

Skills: IT Roadmap, System Oversight, Cross-Department Collaboration, IT Governance, Data Analytics, QA Supervision, Team Mentoring, Compliance Assurance

• Build core technology operations for a rapidly scaling business
• Oversee clinic networking design and Internet connectivity and wiring
• Select, negotiate and manage IT vendors (including clinic practice management system and electronic health record)
• Manage fleet of hardware devices across all centers, HQ and remote employees
• Build an IT support team to support multi-site clinic operations 24/7
• Oversee the selection and management of new vendor technology Go-Lives and launches
• Support devices and users
• Maintain core IT services including G-Suite, Slack, Zoom, Monday.com, practice management software, applicant tracking software, and other software solutions that help operate the clinics
• Develop and manage employee onboarding and off-boarding processes
• Support integration of contracted technology solutions into day-to-day clinical operations, to ensure the highest level of consistency, quality and convenience for therapists and patients
• Maintain and drive industry-standard security and compliance processes
• Ensure HIPAA and SOC 2 security compliance for all contracted vendor software and hardware
• Create, maintain and enforce user-facing policies and procedures to maintain security and HIPAA
• Responsible for the planning, creation and implementation of projects
• Independently build a network and control and design a strategic business plan to expand the market position

Skills: Technology Operations, Vendor Management, Hardware Oversight, IT Support, Software Integration, Security Compliance, Project Planning, Network Design

• Develop and lead the Foundation's technology strategy for the next 3-5 years, implementing technology and digitalisation initiatives, and ensuring that resources are aligned with the Foundation's business needs
• Responsible for delivering on the IT roadmap and ensuring projects are delivered cost-effectively and on time
• Work with the Director of Administration and Function Heads to identify solutions and opportunities to align and streamline operations and business processes
• Evaluate and implement new and/or update current systems, infrastructure and business applications in partnership with business leads and IT sub-team heads
• Act as a consultant/advisor to management and the Trustees on technology/digitalisation projects and issues
• Collaborate across the Foundation to achieve consistent business alignment with IT
• Lead global vendor management of all IT software and systems, including network, laptops, telecom, wireless and supporting applications
• Oversee the leadership of cloud services, network operations and architecture
• Responsible for ensuring that appropriate security measures are in place to protect information and systems, and actively monitoring IT risks and recommending mitigation strategies
• Monitor and control annual operating budgets
• Stay up to date with trends, new developments and issues in the IT industry including innovation, current technologies, compliance, cyber risks and software, hardware and licensing costs
• Develop innovative solutions for customers using new technologies in the field of Cloud (AWS) and Data
• Responsible for the conception and implementation of new high-potential cloud offerings
• Advise customers technically and strategically and derive the optimal data & analytics solution for their business models

Skills: Technology Strategy, IT Roadmap, Process Alignment, System Evaluation, Vendor Management, Cloud Services, Security Monitoring, Budget Control

• Develop short-term and long-term IT strategies for the company
• Oversee further development and implementation of an IT roadmap, including key prioritization and sequencing of key systems to support Voyager’s strategic goals
• Establish a strategic IT portfolio management process to inform sequencing of projects, selection of platforms, budgeting and planning, tracking and resolving issues, risks and dependencies across projects and programs
• Inform executive communications/status reporting, resource management and staffing needs
• Provide cross-functional leadership on technology and data initiatives
• Establish strong working relationships with senior leaders and operations, in the capacity of a trusted advisor on IT matters
• Define, implement and evolve a company-wide cybersecurity program that safeguards Voyager IP while not diminishing organizational agility
• Identify threats and vulnerabilities, implement preventive measures, and identify, report, and control incidents
• Oversee and implement all IT policies, procedures and plans for security, data center, desktops and infrastructure based on industry-standard best practices
• Establish, implement and evolve the company’s strategy around disaster recovery and business continuity
• Lead company-wide efforts around data curation, governance, accessibility, and analytics
• Lead the development and maturation of a world-class IT organization
• Recruit, develop and motivate a highly-skilled IT team

Skills: IT Strategy, Roadmap Implementation, Portfolio Management, Executive Reporting, Cross-Functional Leadership, Cybersecurity Program, Disaster Recovery, Team Development

• Ensure compliance with internal and external IT requirements such as laws, regulations, and contractual requirements
• Develop a local IT strategic plan in alignment with the Group IT direction to meet the strategic and tactical goals of the local business plan
• Identify, measure, monitor, and control emerging or existing technology-related risks
• Properly escalating to management and engaging with Group IT
• Lead a local IT team in delivering IT services and solutions to support local operations
• Actively liaise with Group IT to draw upon their expertise and support 
• Establishing broad guidelines, defining standards, selecting tools, implementing and coordinating IT initiatives, and ensuring IT security
• Define and manage outsourced IT services with Group IT
• Ensuring the alignment of key IT services with the business strategy
• Ensuring outsourced IT service is properly maintained
• Carry out prudent practices on the risk management of outsourcing
• Regular review of service level agreement terms and monitoring of service quality received
• Areas that are outsourced to Group IT include change management, release and implementation management
• Cryptographic controls and key management, data management, email usage, internet, and intranet usage control, and anti-virus
• Develop an IT continuity framework/plan for the Hong Kong Branch to ensure continuous service and minimal business impact in the event of an IT service interruption

Skills: Compliance Assurance, Strategic Planning, Risk Monitoring, IT Team Leadership, IT Coordination, Outsourcing Management, SLA Review, Continuity Planning

• Experience hiring, managing, and retaining a team of talent technology professionals
• Experience in leading Projects, Application Delivery or Service Delivery
• Working experience in management in an IT environment
• Familiar with ITIL, SDLC, Agile delivery and project methodologies
• Previous work in one or more of the following industries - Retail, FMCG, Health Services
• Maintains a positive approach and attention to detail to consistently deliver high-quality output
• Excellent problem-solving skills and ability to think creatively
• Excellent time, administrative and workflow management skills
• Strong leadership and stakeholder management skills
• Experienced in Problem identification and resolution skills
• Strong organisational, presentation, and customer service skills
• Interpersonal skills such as telephony skills, communication skills, active listening and customer care

Qualifications: BA in Cybersecurity with 5 years of Experience

• Proven effective leadership and management skills
• Experience working in GERP
• Demonstrated experience in negotiating with business leaders to drive the effectiveness of the IT department
• Experience providing IT solutions in a VMware/Cloud environment 
• Must have CCNA, MCSA, CISA, CISSP, CISM, Prince2, MSSQL certified 
• Experience in managing Oracle, DBA, and GEPR compliance 
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Excellent diagnostic and troubleshooting skills
• Proven working experience as a Senior Manager or Head of Department in the Logistics/Express industry
• Experience leading and managing a team in implementing Regional IT projects and rolling out IT design activities across various technologies
• Excellent leadership skills, project management skills and strong ability to prioritize
• Strong organization, critical thinking and decision-making skills

Qualifications: BA in Business Analytics with 9 years of Experience

• Significant delivery leadership and project management experience, applied to designing and delivering business solutions
• Knowledge and experience in Scrum development practices and continuous integration and deployment
• Experience operating within heavily regulated environments including external regulated consumer products and service offerings
• Experience in matrix management and using internal and external delivery teams
• Knowledge and experience with 3rd party service providers including facilitation of RFP, onboarding, and performance management (design of SLA and overall KPI)
• Experienced across core facets of IT operations, including SLA development and management
• Experienced in budget management skills
• Superb verbal and written communication skills
• Excellent organizational and leadership qualities
• Familiarity with leading e-commerce platforms
• Ability to drive a collaborative project prioritization process and communicate results to the project team and management

Qualifications: BA in Web Development with 4 years of Experience

• Experience in a software development role, an information technology role, data analytics, or a related field
• Professional certification in Information Systems/IT (networking, programming, information security and/or systems administration)
• Understanding of computer systems (database, application development, networking, help desk, and management principles)
• Ability to effectively manage multiple tasks, assign and prioritize and execute effectively in a high-pressure environment
• Ability to proactively solve problems while bringing solutions and ideas to the organization that will achieve business and financial goals
• Strong interpersonal skills and strong customer service acumen
• Excellent leadership, team building, and management skills
• Able to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills
• Excellent ability to conceptualize long-term business goals and develop orderly processes to accomplish those goals
• Solid understanding of data analysis, budgeting, and business operations
• Information technology management or consulting experience in high-growth SaaS organizations

Qualifications: BA in Applied Computing with 5 years of Experience

• Strong knowledge of IT landscapes and their evaluation in the context
• Clear understanding of agile working methodologies and experience in project management
• Strong entrepreneurial spirit, drive, self-reliant approach and clear focus on results
• Outstanding communication skills and an outcome-oriented team player
• Must have fluency in English
• Excellent experience of 3rd line support - firewalls, Dell network switches, VLAN administration, virtualisation & Backup solutions (Veeam)
• Detailed understanding of Microsoft WDS or Desktop Central, imaging process, client/server patching with WSUS or Desktop Central
• Knowledge of Hyper-V and VMware
• Must have Cisco qualification or some experience with CCNA
• Knowledge of LAN, TCP/IP, DHCP, DNS, Routing, SSL VPN
• Extensive knowledge of Network and systems monitoring tools and procedures
• Experience working with Enterprise-grade ERP Systems (Dynamics AX or 365 will be highly regarded)
• Strong project management skills with a track record of designing and delivering IT strategy and systems for high-growth digital businesses

Qualifications: BA in Data Management with 3 years of Experience

• Experience in delivering complex projects within scope, budget and timeline
• Hands-on technical expertise in Cisco switching and routing networks
• Clear understanding of cybersecurity management, IT risk and governance
• Experience in support of Checkpoint, Cisco ASA, Fortigate firewall, and Avaya IP Telephony
• Exposure to technologies such as VMware, Veeam 
• Demonstrated strengths in turnaround, change management and business realignment
• Possess resourcefulness, strategic thinking, planning and leadership qualities
• Superb knowledge of IT systems, methods, standards and trends
• Solid understanding of financial business operations and processes
• Strong problem management skills with a comprehensive technical background
• Ability to build and maintain effective working relationships with others
• Excellent verbal and written communication skills with the ability to address technical issues in both technical and non-technical terms
• Experience of organising, managing and motivating teams to achieve results whilst growing their skills and capabilities to meet business requirements

Qualifications: BA in Cloud Systems Administration with 4 years of Experience

• Experiences with a broad range of responsibilities, including IT application development and support and SAP implementation in the F&B and Retail industry
• Must have experience in two or above SAP modules - SD, MM, PP, FI, CO
• Must have in-house IT management experience, including internal team leading and external vendor management
• Proficiency in spoken and written English, Chinese and Mandarin
• Ability to translate business strategy into program plans and IT strategy and roadmaps
• Knowledge of emerging technology trends, IT functions and relevant business solutions applications
• Demonstrated capability in leading IT transformational initiatives in complex and dynamic environments
• Excellent leadership capabilities with a proven record of strategic planning, functional transformation, change management, sourcing and budget and resource management
• Ability to influence and promote change through complexity
• Highly motivated and self-driven with a competitive desire to win
• Deep understanding in Java programming and deploying cloud-based applications using micro services architecture and best practices on AWS
• Understanding of application development environments based on a LAMP technology stack, PHP, MySQL and related technologies, including Laravel and C#

Qualifications: BA in Business IT Solutions with 5 years of Experience

• Experience in the area of big data, data warehousing, BI, and/or data management
• Experience in managing a BI or big data team
• Experience in building and leading data/BI teams
• Strong knowledge of BI reporting tools such as Tableau and Microsoft Power BI
• Strong proficiency in data analytics tools, scripting languages, and querying languages such as SQL and Python
• Prior experience and knowledge in e-commerce and cloud
• Proven and successful experience in the execution of data analytics initiatives, leading to the development of useful insights and the improvement of a business’s performance and driving top-line growth
• Outcome-driven, team player and leader with strong communication skills and strong initiative
• Prior experience within the HORECA space
• Hands-on technical leadership and people management 
• Able to embrace and drive change within a transforming business
• Experience with the options and technical issues involved in hosting and managing such an application to ensure redundancy and high availability

Qualifications: BA in Computer Information Systems with 7 years of Experience