• Defines SAP system security approach and architecture, including access privileges, control structures, and resources
• Partners with the Business Risk and Controls teams to create an entitlement framework and SOD ruleset
• Lead a team of onshore and offshore SAP security professionals, including Stryker and managed service providers
• Define and ensure a standard of work in a matrixed environment with team members located in multiple geographies and time zones 
• Collaborates with business leads to define application-level (SAP, etc.) roles and responsibilities
• Understands and leverages SAP best and standard practices to ensure a robust, yet simple system security approach
• Oversees implementations of security technologies required to support the ERP solution, including GRC
• Implements security improvements by assessing the current situation, evaluating trends, and anticipating requirements
• Define a process for identifying security violations and inefficiencies by conducting periodic audits
• Keeps users informed by preparing performance reports, communicating system status

Skills: SAP Security Architecture, Entitlement Framework, Team Leadership, Risk Management, Access Control, GRC Implementation, Security Auditing, Performance Reporting

• Build an IT roadmap with business partners and under the supervision of the IT Director
• Create an environment built on trust, open communication, creative thinking, and team efforts
• Define and manage governance to ensure effective communication with internal clients by having regular meetings/steering committee, facilitating prioritization of activities
• Communicate effectively and build a strong relationship with internal clients to understand their reality and constraints, identify needs, provide visibility and strategic counsel, and evaluate alternative business solutions
• Manage a team composed of architects, developers, tech experts, and product managers
• Encourage creativity, calculated risk-taking, and constant evolution and improvement
• Manage project portfolio roadmap and assess risks based on stakeholders’ strategy and the team’s capabilities
• Maintain planning and budget forecasts and communicate with other Managers to ensure appropriate staffing on projects
• Supervise deliverable completeness and quality on projects

Skills: IT Roadmap Planning, Stakeholder Communication, Governance Management, Team Leadership, Strategic Counseling, Portfolio Management, Budget Forecasting, Project Supervision

• Deploying and operating IT services to internal end users in Engineering Groups, Global Delivery, Customer Support and Services and R&D Centers around the world
• Collaborating with other IT Teams to prioritize and plan the infrastructure and services roadmap for all Microsoft locations
• Interacting with Site Leadership Teams to set the user expectations as well as working towards the user experience improvement
• Enabling productivity through targeted “Work Smart” end-user Education
• Delivering high-impact customer engagements to support Microsoft in driving revenue, market share and Customer and Partner Experience
• Develop thought leadership on transformative cybersecurity governance and policies and strengthen the cybersecurity postures in a manner that is sustainable, pragmatic, and effective
• Embrace a continuous learning culture to proactively keep yourself abreast in conceptualizing and implementing strategies and frameworks to keep up with the evolving cyber threat landscape
• Lead and manage a team of Software Engineers and technology projects
• Collaborate with Product Management, Design, and other teams to define and deliver on product and technical roadmaps
• Establish a collaborative work environment that fosters autonomy, transparency, a high degree of craftsmanship, and personal growth
• Evangelize software development best practices and set exceptional standards for the development team
• Lead technical discussions and plans to improve the company's overall software quality
• Implement reliable, scalable, and extensible software systems
• Work as a pinch-hitter to assist with development

Skills: IT Service Delivery, Infrastructure Planning, Stakeholder Engagement, Cybersecurity Strategy, Continuous Learning, Software Development, Team Leadership, Technical Roadmapping

• Manage multifunctional local IT teams of all physical locations in the country
• Manage local IT assets according to the company's IT policies
• Plan and budget for local IT assets needs
• In-house internal systems and network infrastructure deployment, management and maintenance
• Documentation of deployed solutions
• Responsibility for security policies deployment
• Monitoring solutions’ deployment and analysis on the implemented systems (Icinga, Graylog, Grafana)
• Respect and follow the code of conduct, general rules and principles of the company
• Work with project teams, vendors, and management to ensure a smooth and secure running of infrastructure and cloud network services
• Drive preventative maintenance and root cause identification
• Serve as a Subject Matter Expert in the design, deployment, operation and management of network infrastructure, virtualization platform and cloud infrastructure
• Constantly evaluate new network or cloud infra solutions that could create improvement around the region
• Collaborate to improve the operational automation for infrastructure operation works
• Engage users and stakeholders to proactively fulfill their business needs
• Manage budget and other administrative functions
• Govern services provided by suppliers to ensure contract obligations are delivered and SLAs are met

Skills: IT Team Management, Asset Management, Network Administration, System Deployment, Security Compliance, Cloud Infrastructure, Performance Monitoring, Vendor Management

• Manage projects/portfolio to plan, taking appropriate corrective action to ensure delivery remains on track
• Manage the project spend within the approved budget
• Manage relationships across all business lines and with external parties, defining requirements, agreeing terms and ensuring delivery in accordance with the agreed timeline
• Plan and manage internal and external project resources to ensure delivery of project outputs within agreed parameters
• Accountable for the overall successful delivery of the project
• Oversees the delivery of projects to ensure that project targets are met
• Conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to ‘live’, etc
• Manages procurement, including, amongst others, evaluating and recommending potential solutions and/or vendors, contract management, etc
• Liaises closely with business users and builds good rapport
• Liaises closely with vendors to ensure the successful delivery of products and/or services in accordance with the contract
• Manages project team to ensure optimization of manpower resources while maintaining a healthy team morale
• Oversees and/or provides maintenance and support of applications
• Liaises closely with business users and builds good rapport
• Liaise closely with vendors to ensure the successful provision of support and maintenance in accordance with the contract
• Provide prompt progress updates and communications

Skills: Project Management, Budget Control, Stakeholder Management, Resource Planning, Solution Delivery, Vendor Coordination, Requirement Analysis, Contract Management

• Oversee the design, development, integration and implementation of IT systems and services, including the integration of application systems across different platforms
• Participate and manage all phases of SDLC
• Facilitate user requirement sessions and user acceptance tests with users
• Maintain, upgrade and monitor the company network, servers and applications infrastructure to include Firewall, Wi-Fi, Switches and VPN
• Prepare and maintain the records of incidents, software licenses and other IT assets inventory, and renewal/upgrade of various licenses
• Ensure availability of IT infrastructure services to authorized users including Active Directory, File and Print Services, Office 365 Mail, Windows and Database servers
• Source, manage and work with the designated vendors to ensure the smooth operations and maintenance of the company’s IT infrastructure, telephony, data recovery and desktop/laptop computer support
• IT guidelines and security policies enforcement
• Support the BCP and DRP initiative including Work from Home for staff
• Coaching and skill development for IT staff

Skills: System Integration, SDLC Management, User Testing, Network Administration, Infrastructure Maintenance, Vendor Management, Security Compliance, IT Staff Development

• Participate in IT Strategy planning through current knowledge of tech and best practices, and future vision of new and emerging technologies, systems, and applicability
• Possesses and develops an in-depth understanding of the schools to contribute to strategic planning for both the business and ICT, ensuring business needs are transformed into tangible technology initiatives
• Enable and champion a positive and constructive ICT service culture
• Work as a business partner to the schools and operations team to realize business value through IT delivery
• Operate across functions and with Schools’ leadership in pursuit of demand management, resource alignment, and solutions delivery
• Partner with school functions, business process leads in Vietnam, to create an actionable roadmap for the IT Team’s delivery
• Partner with Enterprise Architecture and IT Solutions Managers to determine the feasibility of incoming business requests
• Work closely with IT Solutions managers, subject matter experts, and business partners to formulate financial and resource estimates
• Work with schools’ EdTech teams to improve the use of ICT in education (e.g., through ICT workshops, accredited training, etc.)
• Oversee the ITSM-based management processes and controls to ensure quality is maintained to meet business objectives

Skills: IT Strategy Planning, Technology Roadmapping, Business Partnership, ICT Service Management, Demand Management, Resource Alignment, Solution Delivery, Educational Technology

• Review service metrics (KPI) that identify the success of the services being utilized to recommend and coordinate implementation of changes to services to improve metrics
• Create and maintain the catalog of existing services offered by IT Cognita
• Ensure appropriate Operations level Agreement (OLA)/ Service Level Agreement (SLA) is in place to support any new services
• Analyze and review actual service performance against OLAs and SLAs
• Provide regular reports on service performance and achievement to Cognita Asia
• Reviewing OLA and SLA targets and metrics 
• Review third-party underpinning agreements 
• Approve acceptance into production of new systems and services
• Ensure BCP/DR plans are compatible with delivered operations and plans are tested regularly
• Manage and develop all IT operational staff

Skills: Service Management, SLA Management, Service Catalog, Performance Analysis, Operations Control, BCP Planning, Vendor Management, Team Leadership

• Oversee recruitment of IT operational staff
• Enforce policies, procedures and standards, ensuring legal compliance, best practice and consistency across schools
• Champion service improvements on an ongoing basis to continually improve quality and customer satisfaction with ICT service
• Prepare, negotiate and agree to annual ICT Opex and Capex budgets
• Manage and monitor the budgets using the financial reports provided by the finance teams
• Ensure the availability of capital and operational budgets and monitor performance against targets
• Lead in developing the right culture by taking every opportunity to promote the philosophy and policies of the Cognita Group and its constituent schools
• Take responsibility for students and fellow team members in times of emergency
• Communicate positively and appropriately with staff, leadership and members of the school community

Skills: Staff Recruitment, Policy Enforcement, Service Improvement, Budget Management, Financial Monitoring, Culture Development, Emergency Leadership, Stakeholder Communication

• Manage the IT Team, primarily on 1st shift weekdays, ensuring support for off-shift, weekends and on-call support
• Consult with plant management on continuous improvement ideas and fulfill requests
• Project Management or key team member of projects to deliver new initiatives and/or service improvements
• Drive problem management resolution and permanent corrective actions
• Provides the key Plant IT contact for internal and external Adient Customers
• Ensures Company IT activities are communicated in a timely fashion to the Plant Leaders
• Responsible for IT tasks related to launches and communicating updates at readiness reviews
• Responsible for the daily operations of computer systems 
• Perform Level 1, incident management, support for hardware, communications, networking, software and shop-floor systems run at the manufacturing facility
• Escalate to next-level support teams 
• Monitor, event management and administration of local IT Infrastructure
• Adhering to the processes and standards of the company
• Manage access to IT services while complying with Security and Vulnerability standards
• Ensure system backups are current and can be restored
• Schedule and coordinate hardware and infrastructure installation with Corporate and 3rd party suppliers
• Maintain Key and Operational Metrics
• Maintain documentation of IT Services, Equipment and Procedures

Skills: IT Team Leadership, Continuous Improvement, Project Delivery, Problem Resolution, Customer Support, Incident Management, Infrastructure Monitoring, Security Compliance

• Help support the digital transformation goals for the company
• Provides the full range of IT infrastructure operational functions to the plants and company offices for the organization’s hardware, software, and voice/data network solutions while also performing local administration and operations functions per standards, policies and procedures
• Reports to Senior Leadership and partners with the Global IT team to innovate and drive continuous improvement enabled by IT solutions
• IT infrastructure strategy, build-out and management
• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software
• Serves as the IT point of contact and is accountable for the IT portion of new office setups, office expansions, etc. 
• Develops and monitors security compliance in accordance with group IT standards, policies and procedures
• Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, and needs assessments
• Responsible for local IT vendor, contract and outsourcing management
• Gathers business needs and liaises with the global IT team to propose technology-based solutions 
• Leads the selection and implementation of these solutions
• Develops, gains approval for and manages a budget to accomplish goals

Skills: Digital Transformation, Infrastructure Management, Continuous Improvement, Hardware Procurement, Security Compliance, Vendor Management, Solution Implementation, Budget Planning

• Own projects, solutions, and key responsibilities within a larger business initiative
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain hardware and software inventory
• Running regular checks on the network and data security
• Identifying and acting on opportunities to improve and update software and systems
• Developing and implementing IT policy and best practice guides for the organization
• Designing training programs and workshops for staff
• Conducting regular system audits

Skills: Project Ownership, Systems Administration, Technology Evaluation, Asset Management, Network Security, System Improvement, IT Policy Development, Staff Training

• Running and sharing regular operating system reports with senior staff
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions
• Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
• Continuously analyze current processes, technologies, and vendors to identify areas of improvement
• Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company's needs
• Provide support to users with office equipment (computer, printer, scanners, monitors, fax machine, phones, etc.) inquiries
• Train employees on both software and hardware, troubleshoot, and provide technical support
• Develop and execute disaster procedures, and maintain data backups

Skills: Systems Reporting, Project Scheduling, Process Analysis, Network Optimization, Vendor Evaluation, User Support, Technical Training, Data Backup

• Oversee and supervise all aspects of the IT Onboarding and Communications Team
• Track and approve employee attendance and PTO requests
• Top-tier escalation point for any Onboarding and Communication Team issues
• Assist in dealing with customer concerns or escalations that are outside of the Onboarding and Communication Team’s expertise
• Ensure customer satisfaction through high-quality support, responsive customer service and professional IT knowledge sharing
• Oversee the tracking of tasks, activities, and time spent within the ticketing system for all team members, including ensuring accuracy of all information added to systems
• Provide oversight and follow-up on outstanding Onboarding and Communication requests to ensure timely resolution
• Oversee and manage work with telecom vendors to negotiate national contracts and ensure discounted pricing
• Oversee, manage and maintain the Database of all Internet circuits within all branches (in use and parked)
• Schedule On-site visits with new and existing branches to meet the needs of the organization

Skills: Team Supervision, Attendance Management, Issue Escalation, Customer Support, Service Quality, Ticket Management, Vendor Negotiation, Network Database Management

• Work closely with Branch Operations and the IT Communications team to coordinate efforts for each new branch onboarding effort
• Work closely with Branch Operations and the appropriate IT teams to coordinate efforts for branches that were closed/terminated
• Work with the Branch Team to gather pertinent information from newly onboarding branches before onboarding to determine equipment needs and cabling requirements
• Oversee and manage the transfer branch-owned internet circuits to CrossCountry 
• Manage, place, and track orders with UCS/telephony provider and coordinate proper billing
• Develop and maintain documentation and manuals for the Onboarding and Communications Team
• Develop, maintain, and share a library of technical documentation for process, workflow, and branch-related technology platforms
• Perform requirements gathering, business process analysis and project management tasks
• Assist the Equipment and Ordering team with asset tracking initiatives or equipment returns 
• Drive efforts to bring innovation and new processes to bring new efficiencies
• Work closely with the IT Vendor Specialist to manage vendor relationships strategically and keep an overview of the vendor landscape as it relates to equipment and telecommunications

Skills: Branch Onboarding, Process Coordination, Requirements Analysis, Circuit Management, Order Tracking, Documentation Management, Asset Tracking, Process Innovation

• Builds and executes an annual IT plan for the company
• Build KPIs and SLAs for the technology team, manage the performance of the team and goals, and share performance with the executive team
• Protect the confidentiality, integrity, and availability of the company, its team members, and client data
• Mentor and manage the technology team
• Work with division and department executives to ensure IT continues to enable and enhance their operations
• Manage and forecast the technology budget including monthly expense management and future year planning
• Establish and manage third-party vendor contracts and performance
• Build a continuing education program for the technology team and other team members, so information technology trends and best practices are shared across the organization
• Ensure compliance with regulatory requirements
• Manage urgent events if they arise
• Author new and edit existing technology policies and procedures
• Manage technology projects including the following major systems: on-site and remote infrastructure, Office 365, mobile devices, video and physical security systems, telephony and bandwidth, ERP system, and compliance auditing.
• Determine the root cause of problems and identify workarounds or permanent fixes

Skills: IT Strategy Planning, KPI Management, Data Security, Team Leadership, Budget Forecasting, Vendor Management, Policy Development, Project Oversight

• Develop and oversee IT procedures and operations company-wide
• Provide support at the Corporate and Store Unit level for all IT-related concerns and follow through on timely resolutions
• Manage the Aloha Point of Sale database to contain an organized, accurate and efficient structure
• Programming Point of Sale solutions, including all cost and reporting requirements 
• Negotiate all contracts for third-party IT services, including hardware and software needs required for IT solutions and confer or provide recommendations regarding all pay services
• Maintain system security such as hardware, software solutions, backup and disaster recovery
• Perform regular security monitoring to identify intrusions
• Perform all systems maintenance, ongoing installations and software updates
• Maintain PCI compliance
• Assist in strategic planning and risk analysis
• Identify information system needs
• Establish priorities for system upgrades
• Optimize ongoing network design

Skills: IT Operations Management, Technical Support, POS Administration, Contract Negotiation, System Security, Software Maintenance, PCI Compliance, Network Optimization

• Provisions new servers and application installation
• Monitor infrastructure for availability, performance and security
• Applies OS patches and upgrades regularly
• Maintain a high level of knowledge and expertise in core enterprise environments: Office 365, Active Directory, Citrix, Windows Servers, VMware, Client Server Hardware
• Troubleshooting hardware and system-level problems
• Perform daily ticket queue monitoring and incident resolution as the last and level 3 technical escalation path
• Coordinate system repairs with vendors
• Responsible for the inventory of hardware and software resources
• Provides after-hours/on-call support 
• Perform tasks outside of regular business hours

Skills: Server Provisioning, Infrastructure Monitoring, System Upgrades, Enterprise Systems, Hardware Troubleshooting, Incident Resolution, Vendor Coordination, Resource Inventory

• Administration, monitoring and support of IT Security systems and services
• Administration, monitoring and support of business applications and services
• Collaborate on the continued enhancement of the IT Strategic and Risk Management Plans
• Team leadership and oversight of IT operational resources to ensure technology-related services are delivered with a high degree of effectiveness and in keeping with established standards
• Maintain knowledge of current technology
• Plan and lead various IT projects
• Assist in defining the annual IT budget
• Identifying opportunities for innovative solutions including both new technology as well as new applications for existing technology
• Project managing IT initiatives including the planning, tracking and execution phases
• Representing Jaguar Land Rover Australia in global technology projects to provide local expertise on regulatory matters and best practices
• Implementing and managing system functionality to ensure the quality and integrity of data is maintained
• Coordinating IT Incident and Problem Management

Skills: IT Security Administration, Application Support, Risk Management, Team Leadership, Technology Planning, Project Management, Data Integrity, Incident Coordination

• Manage the day-to-day activities of the IT department, creating a culture of continuous improvement and managing a program of change across all systems and processes
• Act as a change leader and role model in driving the cultural and process changes needed to support the business plan
• Provide Project Management and leadership on IT projects, including the design and deployment of new IT systems and services across the whole business, ensuring that they are implemented on time and within budget
• Support for managers across the business where IT plays an enabling role to achieve their goals
• Help define IT strategic infrastructure, architecture, and processes for improved customer experience
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Develop and enhance the business-critical operational and MIS systems used across all functions to improve the efficiency of internal operations as well as enhance the external customer journey
• Assess the effectiveness of IT infrastructure and applications, and make recommendations for changes or improvements 
• Manage the systems development process, working with the Board and Senior Management Team members to ensure developments are prioritized in line with overarching business goals
• Identify the requirement for, negotiate Service Level Agreements with, and subsequently establish and manage relationships with suppliers of third-party solutions

Skills: IT Operations Management, Change Leadership, Project Management, Strategic Planning, Business Analysis, Vendor Evaluation, System Development, Process Improvement

• Experience in the following areas: AWS administration, Docker administration, Linux system administration, network administration, DevOps, and Atlassian products (Confluence, Jira, Bitbucket, and Bamboo)
• Current experience managing teams of 5 or more technical resources that provide technical and application support
• Experience managing multiple deadline-driven projects simultaneously, ideally within an Agile Scrum framework and using a variety of project management tools
• Able to keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together
• Strong ability to work independently and under pressure, on 10 or more concurrent tasks
• Strong ability to prioritize and manage own and others’ time efficiently, including meeting target dates and not overlooking any tasks or issues that need to be addressed
• Ability to break down complex tasks into executable, sequential, and measurable steps
• Ability to exchange information with technical and non-technical individuals in a clear and concise manner
• Ability to foster collaborative relationships with other cross-functional teams
• Excellent written and verbal communication skills
• Working experience in providing direct supervision for a support staff
• Exceptional personal and customer service skills
• Significant patience and empathy when interacting with non-technical employees and staff
• High level of initiative and willingness to tackle unfamiliar situations and technical issues

Qualifications: BA in Management Information Systems with 9 years of Experience

• Experience working with LogMeIn and Microsoft Exchange Servers
• Strong base in network fundamentals such as TCP/IP, DNS, DHCP, etc.
• Experience with some web design and maintenance 
• Ability to terminate network cables and install network equipment
• Future-oriented leader adept at reacting proactively to change
• Ability to multitask and handle competing deadlines
• Strong written and verbal communication skills in English
• Ethical demeanor capable of preserving confidentiality
• Ability to maintain a pleasant, polite demeanor and attitude for interacting with the public as well as staff
• Ability to take direction and participate as part of a team
• Must maintain a professional appearance and provide a positive company image to the public

Qualifications: BS in Data Science with 5 years of Experience

• Experience as an IT Manager or similar position in a SAAS company
• Experience with OKTA, MDM, G Suite, DNS and similar
• Excellent hands-on experience and understanding of macOS
• Experience in implementing, operating and maintaining a modern IT footprint, such as SaaS solutions, video conferencing, remote work, etc.
• Ability to troubleshoot complex hardware and software issues
• Proficient in English speaking and writing
• Excellent communication and interpersonal skills, team player
• Problem-solving and troubleshooting skills, and the ability to work in demanding situations
• Ability to organize, prioritize and multitask
• Experience with Amazon Web Services and Azure
• Experience in End User Support and Database Management
• Work experience in a position with similar responsibilities
• Experience in project management and stakeholder engagement with proven ability to deliver results
• Experience in the introduction, implementation and adoption of relevant technology and data management tools
• Experience in Network management, configurations and installations

Qualifications: BS in Computer Science with 8 years of Experience

• Experience delivering IT services in a business environment 
• Demonstrated knowledge and experience in the configuration and administration of Microsoft Windows Server Operating Systems
• Demonstrated knowledge and experience in Microsoft Windows Domain and Active Directory environments
• Thorough understanding of networking fundamentals (DHCP, DNS, VLANs, TCP/IP, VPNs, WLANs, Firewalls, etc.)
• Demonstrated knowledge and experience supporting Microsoft Office 365 
• Familiarity with VMware or Hyper-V Server virtualization technologies 
• Familiarity with AWS or Microsoft Azure Cloud-hosting environments 
• Experience with Systems Management applications related to Software and Patch distribution, managed AV, and email security 
• Familiarity with Linux servers, MS SQL environments, or data analytics tools 
• Prior team lead, supervisory, or management experience 
• Ability to obtain Canadian Government Security Clearance and a clean Criminal Background check

Qualifications: BA in Information Technology with 7 years of Experience

• Experience in internal IT
• Excited to work at both a high level, taking problem statements and designing solutions, while also being willing to handle actual implementation
• Experience developing an IT function from scratch or scaling from very early stages within a high-growth startup
• Office 365 administration experienced (Office Applications, Exchange, SharePoint, Teams, etc.) including staying current with new Microsoft offerings and changes
• Familiarity with common protocols for internal administration and security such as SAML, DMARC, etc.
• Experience scoping, evaluating, selecting, and implementing SaaS services for internal deployment
• Experience designing, implementing or maintaining an internal security program and familiar with best practices around IT security
• Good communication skills, both written and verbal, with the ability to present complex technical information clearly and concisely to a variety of audiences
• Good project management experience
• Good appreciation of infrastructure components
• High degree of ownership in all matters within the IT infrastructure
• Experience managing teams in a complex and thriving IT environment
• Proven skills in leadership development and team building
• Proven ability to lead and inspire the team to deliver on complex tasks

Qualifications: BS in Cybersecurity with 6 years of Experience

• Experience in end-to-end project execution as a Project Manager role in projects related to Loyalty Program, CRM, POS system integration or any in the field of consumer technology
• Strong understanding of Software Development Lifecycle methodologies, Agile methodologies like Kanban, and Scrum 
• Proficiency in using project management tools, such as JIRA, MS Project, etc.
• Proven working experience as an IT Manager or relevant experience
• Degree in Computer Science, Information Technology, Information Systems or related discipline
• Good knowledge of Network architecture (on-premise and Cloud)
• Strong experience with networking skill set - TCP/IP and managing Linux servers in system administration
• Extensive troubleshooting experience with an emphasis on G-Suite, Slack, Atlassian (Jira Software, JSM, Confluence), Zoom, and other modern technology tools
• Wide understanding of general IT systems, IT solutions, networks, and IT infrastructure
• Experience and ability to work on a variety of operating system platforms such as Windows, Linux, and macOS
• Good written and spoken English with strong and effective communication and interpersonal skills
• Must have a can-do attitude, critical thinking, and out-of-the-box thinking

Qualifications: BS in Computer Science with 8 years of Experience

• Experience working in a multinational environment in a matrix organizational structure
• Experience in team and stakeholder management
• Experience in IT vendors management
• Excellent written and verbal communication skills
• Excellent written and verbal skills in Italian and English
• Good relational skills, high capacity to adapt quickly to different situations and to different interlocutors 
• Strong team player with the ability to work in a dynamic, fast-paced, ever-changing environment
• Understanding of the ITIL framework and having a foundational certification
• Worked on or led projects to install new solutions
• Demonstrable previous ownership of the IT estate
• Ability to challenge the status quo
• Ability to suggest innovative solutions
• Demonstrable experience of managing an IT function
• Experience of working under ISO27001
• Proven administration of Google Workplace and Slack
• Experience with cloud computing
• Experience in managing an Anti-Virus platform, Sophos

Qualifications: BS in Information Systems with 10 years of Experience

• Experience administering/supporting networking technologies
• Experienced in MS, Linux and SQL Server installation, monitoring and management
• Experienced in IT asset deployment and end-user support
• Knowledge of Firewalls, Accelerators, Load Balancers, Routing and Switching at an advanced level
• Experienced with data and voice technologies/protocols such as TCP/IP, UDP, DSL, VPN, Ethernet, T1, T3, MPLS, DNS, DHCP, Fiber/Copper Cabling
• Experience with EIGRP/OSPF/BGP, MPLS/VPLS, SD-WAN, QoS and Traffic Shaping 
• Experience operating in a similar role in the banking industry
• Knowledge of banking products and services and their supporting systems, front-to-back-office processes
• Well-versed in BNM (Bank Negara Malaysia) regulatory framework including guidelines on Technology Risk Management and Cyber Hygiene
• Disciplined in developing and enforcing policies, standards and procedures
• Strong analytical and troubleshooting skills to quickly identify problems and implement solutions with minimal downtime
• Driven self-starter who is delivery-focused and possesses effective leadership, interpersonal skills, team player, encompassing an ability to build partnerships
• Strong stakeholder management capabilities
• Able to multitask and learn in a fast-paced environment
• Excellent oral and written communication skills

Qualifications: BS in Software Engineering with 9 years of Experience

• Deep understanding of technology practices with strong business acumen and customer focus
• Conveys information with clarity, ensuring messages are understood across diverse, global teams
• Able to drive "right and fast" results in a matrixed environment
• Ability to translate new technology into business value
• Creative and collaborative problem-solving skills
• Able to mentor and guide peers on emerging technologies
• Hands-on experience with implementing general IT policies, IT service desk best practices and cybersecurity
• Process-driven mindset with a strategic and holistic mindset
• Aptitude to work in a fast-paced and changing environment, manage user expectations and identify and mitigate potential risks
• Ability to project manage IT infrastructure development projects, adhering to timeframes
• Dynamic and able to communicate easily within the team and across the company
• Broad understanding of IT technologies
• Good knowledge of Agile principles
• Good English skills to interact with a large multilingual environment

Qualifications: BS in Systems Administration with 7 years of Experience

• Previous experience in IT in a restaurant environment and related fields
• Previous experience with multi-location restaurant IT, or small box retail, 1st and 2nd level support
• Familiarity with NCR Aloha POS software
• First line supervisory or management experience from a restaurant environment 
• Ability to operate with a high degree of independence and discretion
• Good written, verbal, math and interpersonal skills
• Ability to evaluate software and hardware
• Strong troubleshooting and critical thinking skills
• Ability to prioritize and multitask
• IT experience in a highly matrixed and customer-focused environment
• Excellent collaboration and communication skills
• Working experience in Project Management
• Knowledge of the software development life-cycle process
• Ability to solve problems and mediate discussions within cross-functional teams

Qualifications: BS in Artificial Intelligence with 5 years of Experience

• Expertise with key IT tools (ticketing systems, asset tracking, remote management, etc.)
• Microsoft 365 and Office 365 administration experience (Exchange, SharePoint, Teams, etc.)
• Experience with Intune and Microsoft EMS for endpoint management
• Windows, Mac, and general Linux system administration experience
• Experience managing both Active Directory and AzureAD with SAML Single Sign On
• Experience with Cisco Meraki or other centrally managed network infrastructure
• Experience with both PowerShell and bash scripting, and related tools such as Git
• Familiarity with essential Amazon Web Services (EC2, VPC, etc.) 
• Working experience in ISO27001 and/or SOC2 
• Ability to prioritize in a dynamically changing environment
• Familiar with IT security ( PCI, GDPR, CCPA ) and able to apply
• Experience in network management and help desk support
• Solid knowledge of IT systems and applications, specifically Windows O365, Azure
• Ability to troubleshoot and repair issues
• Strong communication and interpersonal skills
• Great attention to detail
• Excellent organizational and coordination abilities
• Must have certification (CompTIA Network+, CompTIA Security+, etc.) 

Qualifications: BA in Business Systems Analysis with 8 years of Experience

• Ability to liaise with all levels of a business effectively
• Demonstrable experience with the latest technologies including servers, backups, systems, networks, routers, switches, and firewalls
• Experience managing large and small-scale technology projects within a commercial environment
• Good negotiation skills when dealing with vendors, licensing agreements and contractors
• Ability to manage, organize, and motivate a team effectively in high-pressure situations
• Good knowledge of the entire IT life-cycle
• Good knowledge and experience in Office 365, Google Suite, Windows OS and iOS
• Experience in Incident Management and Network troubleshooting
• Experience with or knowledge of network and computer infrastructure and operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring, and IT vendor management
• Expertise with implementing, configuring, and testing solutions’
• Excellent customer service skills as well as excellent written and verbal communication with attention to detail

Qualifications: BS in Cloud Infrastructure with 6 years of Experience

• Experience with full life-cycle business systems implementations
• Proven successful Project Management experience
• Experience with ERP solutions 
• Experience in the manufacturing industry
• Organized, analytical, resourceful, meticulous and confident
• Able to multitask and work independently in a dynamic environment with good problem-solving and decision-making skills
• Experience in service delivery management, application management, stakeholder and vendor management
• Experience in ITIL Service Management, working with outsourcing providers and laboratory research technologies
• Understand networking concepts including VLANs, VPCs, and VPNs
• Experience from Pharma R&D processes and experience working in a multi-national environment 
• Strong analytical and problem-solving skills for success in this role, along with as customer service oriented with strong organizational and communication skills
• Cross-functional collaboration skills, as well as being able to operate in a dynamic environment
• Ability to demonstrate a positive attitude, customer-oriented focus and an attention to detail

Qualifications: BA in Information Technology with 7 years of Experience

• Leadership experience managing teams of 5 or more individuals
• Excellent interpersonal abilities and enjoy working with people
• Outstanding problem-solving and analytical skills
• Experience managing a cloud-first environment with Azure AD
• Experience with Domo or other BI platforms
• Experience with Workday or other HRIS or ERP systems
• Strong knowledge and experience in IT management and customer problem resolution
• Knowledge of firewalls and switches and configuration management
• Experienced with installing hardware, software and peripherals
• Problem-solving and issue resolution
• Effective leader who takes ownership from start to finish and ensures delivery despite challenges
• Able to be an excellent communicator who ensures that expectations are clear, understood and agreed upon
• Highly organized person who can multitask, prioritize activities and deliver an excellent level of quality and attention to detail
• Highly motivated and able to motivate others to deliver the right solutions and drive business success

Qualifications: BA in Management Information Systems with 9 years of Experience

• Must have professional certifications in MCSE or ITIL v3 and/or PRINCE v2 Foundation certificate
• Experience in the Hospitality industry, with roles focused on technology and infrastructure services
• Progressive practical experience within a large enterprise, hotel environment
• Demonstrated ability to operate effectively in a multi-cultural environment
• Experience in hotel opening projects 
• Good working knowledge of cabling and networking (WiFi) technologies
• Good working knowledge of operating system software and utility systems
• Good working knowledge of PCI compliance requirements
• Good working knowledge of guest in-room systems such as movie systems and guest Internet
• Experience from leading positions in international organizations and projects
• Excellent understanding of IT as an asset for business development
• Well organized and able to operate independently in line with guidelines
• Excellent verbal and written communication skills in English and the local language
• Knowledge and experience of strategic IT and standard IT processes and methodologies
• Passionate about organizational change management and proven leadership skills
• Highly motivated, result-oriented and able to prioritize

Qualifications: BA in Technology Management with 10 years of Experience

• Proven experience and well-versed in IT/cyber security and Networking architecture 
• Proven experience in managing IT infrastructure and services
• Experience with computer networks, network administration, and network installation
• Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security
• Proficient in Microsoft Windows software, including server, office
• Experience in a domain-connected environment (AD)
• Management and leadership skills
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Highly organized and detail-oriented
• Excellent analytical and problem-solving skills
• Experience in IT consulting or Managed Service provider, Networking and Security
• Proficient in English speaking skills

Qualifications: BS in Artificial Intelligence with 5 years of Experience

• Previous experience in managing IT Teams, including Service Desk Support, Developers, etc.
• Proven track record of success in leading the development of IT services through a significant program of change
• Ability to demonstrate strong leadership and communication skills
• Ability to interpret business needs and express them as a logical IT requirement
• Strong problem-solving and analytical skills
• Excellent organizational and time management skills
• Must have excellent negotiation skills
• Solid experience of computer systems (hardware/software)
• Excellent people management skills
• Proven record of delivering under pressure and to tight timescales
• Must have project management experience, ideally in an IT environment, and know how to lead a team of technical experts
• Experience in designing and documenting complex IT processes and also know how to improve them
• Solid understanding of best practices around IT infrastructure, compliance and governance, as well as standards and regulations
• Comfortable driving complex IT projects from start to finish

Qualifications: BS in Cybersecurity with 6 years of Experience

• Experience managing cloud resources (VMs, virtual networks) for an organization
• Professional Experience with automated management systems such as Ansible
• Experience in managing Azure resources for an organization, including enforcing security, recommending resource configurations based on need, and monitoring usage
• Experience coding against REST APIs and building Web stacks
• Experience enforcing security best practices on cloud resources for an organization
• Experience in managing near-shore or off-shore partners
• Understanding of Development and Test KPI’s
• Understanding of Data Privacy and basic understanding of IT Security requirements
• Experience in Domestic and Commercial IT contracts
• Excellent interpersonal skills with the ability to influence and challenge
• Experience in Vendor Management/Contract Systems
• Exceptional written and verbal communication skills
• Sound quantitative ability and keen attention to detail
• Good leadership and relationship-building skills
• Highly self-motivated/driven individual

Qualifications: BS in Software Engineering with 9 years of Experience

• Experience as a software engineer or equivalent working with digital products at growth-stage technology companies
• Deep knowledge of the product development life cycle
• Ability to translate complex business problems by collaborating with technical teams to build project plans and product specifications through collaboration and project management tools
• Previous experience coaching people to help them reach professional opportunities
• IT experience in digital solution delivery (waterfall and/or agile delivery model), digital transformation, system design and implementation in a sizable organization
• Experience in AI/ML, data management, IoT or mobile technology solution delivery 
• Experience in agile product delivery 
• Knowledge of IT standards for the aviation industry or experience in airport IT systems and infrastructure 
• Excellent analytical, problem-solving and communication skills
• Good command of written and spoken Chinese and English
• Excellent knowledge of all aspects of IT, operating systems, applications, mobile devices, networking, firewalls, Intruder Prevention system, and data centers
• Significant proven information technology experience
• Significant banking industry experience

Qualifications: BA in Business Information Technology with 7 years of Experience

• Working closely with local teams to ensure the smooth running of the day-to-day IT operations for all offices
• Able to develop guidelines, processes, and procedures to enhance office IT Infrastructure resiliency and service availability
• Experience in establishing, implementing, and running day-to-day operations
• Extensive experience in developing and enforcing standards and procedures for project deliverables quality assurance, walk-throughs, issues reporting, and change management
• Passion for the development of clearly-defined and optimized operational environments
• Exceptional customer service and communication skills
• Ability to work in a fast-paced, changing environment, and the experience of supporting C Level Executives
• Ability to lead and manage teams in a team-oriented and collaborative environment remotely
• Hands-on management of the whole IT services, projects, key deliverables, builds and transfers
• Strong experience with IT budgeting, Asset Management, IT Service Management, vendor Management, Stakeholder and Business Management

Qualifications: BS in Data Science with 5 years of Experience