• Provide user support to a wide variety of clients, both remotely and on-site.
• Diagnose, troubleshoot, and fix mechanical, electrical and software-related issues.
• Set up complete computer systems for employees, from imaging to the employee desk.
• Take incoming phone calls and work scheduled tickets.
• Document and update the knowledge base system.
• Remote management of client computers and servers.
• Develop and maintain excellent customer relationships.
• Perform advanced Active Directory and Exchange user and group maintenance tasks.
• Create, modify and troubleshoot Group Policy Objects.
• Follow established processes, procedures and the criticality of change control procedures.

Skills: Technical Support, System Troubleshooting, Computer Setup, Remote Support, Active Directory, Group Policy, Client Relations, Documentation Management

• Develop and maintain productive and professional relationships with the user base.
• Provide strong service-oriented support to end users.
• Build and deploy new laptops using standard deployment tools.
• Create accounts for new hires.
• Perform set-ups, break-downs, and transports of equipment, such as monitors and desks, on an basis for new and existing end users.
• Deploy and support software to end users.
• Manage the repair and maintenance of Monitors, MAC OS, and Windows.
• Troubleshot computer software and hardware for end users and office printers.
• Order of computers, monitors, and peripherals.
• Inventory and audit all high-value assets, ensuring always have accurate information about assets.
• Perform disposal-related tasks associated with retired and tech refresh hardware assets.
• Cross-functional collaboration with both internal and external teams.
• Verify and confirm details pertaining to asset definition, accuracy of orders, quotes, pricing, and asset tagging requirements.

Skills: User Support, Laptop Deployment, Account Management, Hardware Setup, Software Deployment, Device Maintenance, Asset Management, Cross-Functional Collaboration

• Monitor and log performance against information security procedures.
• Maintain and upgrade Information security documents.
• Ensure the security and privacy of networks and computer systems.
• Install and configure appropriate software and functions according to specifications.
• Set up computers and necessary peripheral devices.
• Check computer hardware (HDD, keyboards, mice, etc.) to ensure functionality.
• Perform regular testing of backup procedures to meet policy compliance.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
• Maintain records/logs of repairs, fixes and maintenance schedules and asset register.
• Identify computer or network equipment shortages and place orders.

Skills: Information Security, System Installation, Network Protection, Hardware Maintenance, Backup Management, User Training, System Upgrades, Troubleshooting Support

• Monitor and analyse network performance for availability, throughput and latency and take necessary action for improvement of these factors.
• Troubleshoot network problems and liaise with the vendor.
• Perform installation, configuration and testing of network equipment and applications like anti-virus, firewalls.
• Secure the network by monitoring and controlling network access and upgrading security applications.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Install, configure, test and maintain application software and system management tools.
• Implement security software and tools to ensure maximum security from outside threats.
• Administer the creation, operation, modification, and deletion of usernames and passwords of employees in the specified system and servers.

Skills: Network Monitoring, Problem Troubleshooting, Equipment Configuration, Network Security, System Availability, Software Maintenance, Security Implementation, Account Administration

• Manage the internal IT Backup (system backup, server backup, individual data backups) and disaster recovery.
• Responsible for the maintenance of storage media.
• Analyse user requirements and troubleshoot network and systems problems.
• Patch, fixes of the network, system and security device.
• Act as a Tier-3 Support for the escalation point.
• Solve complex problems, take a new perspective on existing solutions.
• Work independently, receive minimal guidance.
• Lead projects or project steps within a broader project or has accountability for ongoing activities or objectives.
• Act as a resource for colleagues with less experience.

Skills: Backup Management, Disaster Recovery, System Maintenance, Network Troubleshooting, Patch Management, Tier-3 Support, Project Leadership, Team Mentorship

• Responsible for supporting local servers, storage and network activities for manufacturing and operations.
• Proactively support manufacturing and operations.
• Ensure production systems are always in tip-top condition and a secure environment.
• Enhance and introduce a new way.
• Deliver better results using new technologies.
• Monitor IT incident tickets trending and ensure the KPI is achieved.
• Provide leadership and guidance to IT members, including training.
• Provide after-hours support for infrastructure-related emergencies as well as occasional weekend maintenance.

Skills: Server Support, Network Maintenance, System Reliability, Process Improvement, Technology Innovation, Incident Management, Team Leadership, After-Hours Support

• Help train and support interns/contractors within the Onboarding Operations team.
• Help the team meet or surpass established KPI goals (SLA, end user survey, hardware metrics, NPS, etc.) for task completion.
• Physically deploy new hire hardware setups throughout office spaces, troubleshooting any hardware problems along the way.
• Manage onboarding inventory and stock of necessary computer hardware and peripheral accessories.
• Communicate with end-users and co-workers frequently and effectively across multiple platforms and mediums (email, instant messaging, phone, ticket updates, and in-person).
• Use critical problem-solving skills to think fast, prioritize work, and pivot on daily tasks.
• Help seek out and implement creative solutions to deliver better service to hiring managers and their new hires globally.
• Provide analysis on data sets, metrics and process flows and propose enhancements on projects.
• Utilize project management skills by owning smaller tasks within a larger project for the team.
• Build reporting, dashboards and data within ServiceNow.
• Build relationships in Wayfair both within the Employee Tech (IT) department and cross-functioning stakeholders.
• Support and lead orientation sessions by getting new hires operational on their day 1.
• Physically build 9kg to 30kg new hire hardware kits to ship out globally.
• Work on a call schedule based on business needs.

Skills: Intern Training, KPI Management, Hardware Deployment, Inventory Control, Communication Skills, Problem Solving, Data Analysis, Project Support

• Provide courteous and timely responses to calls and requests for support of both onsite and remote stakeholders.
• Utilize ServiceNow to log, update, and manage incidents and service requests and record changes to the supported environments.
• Provide support for typical business applications such as Microsoft Office Products (O365), Citrix VPNs and remote desktops, Web browsers, and Antivirus.
• Provide support for VMware-based Windows environments.
• Provide support for hosted 0365 environments.
• Image, configure and deploy Windows and macOS end-user devices.
• Perform account management functions utilizing Manage Engine ADManager, Azure AD, and Office 365Install software and applications via SCCM and other automation tools, providing day 1 and 2 support.
• Adhere to existing and develop new processes and procedures set at the enterprise level.
• Assist with equipment moves within RSN office locations.

Skills: User Support, ServiceNow Management, Application Support, VMware Administration, O365 Management, Device Deployment, Account Administration, Process Compliance

• Manage Infrastructure, staff, projects and task assignments.
• Manage and monitor the IT helpdesk ticket system.
• Manage support with outsourced service providers.
• Ensure qualitative communication with users.
• Contact for resolving IT tickets and escalating.
• Work with the Group IT Manager to oversee all aspects of IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, and regulatory compliance.
• Establish and implement 'best-practice' standards as well as departmental policies and procedures.
• Ensure compliance with the company’s information security policies, standards and procedures in the day-to-day delivery of IT services.
• Work to ensure processes and procedures are compliant with ISO27001 in preparation for the company's plan to achieve this accreditation.
• Ensure compliance and successful external annual audit of the company to the ISO27001 standard.

Skills: Infrastructure Management, Helpdesk Oversight, Vendor Coordination, User Communication, Ticket Escalation, IT Compliance, Policy Implementation, ISO27001 Management

• Maintain overall security of the firm’s network, systems, and data.
• Ensure high availability of critical business systems utilised by the company.
• Manage staff members in their daily activities, as well as supporting business projects.
• Develop and manage relationships with key vendors.
• Manage overall capacity utilisation of the server environment, ensuring it is optimised to meet business requirements in conjunction with key partners.
• Build and maintain good working relationships both internally and externally.
• Contribute to the development of IT departmental strategies to align with the overall Group business strategy.
• Responsible for PO and GRN of IT equipment.
• Prepare overall status and activity metrics that document and track delivery of IT infrastructure services, planned and unplanned system outages, changes and other key IT performance metrics.
• Determine, recommend, and implement hardware and software upgrades for business applications, server hardware, network equipment, desktops, laptops, etc.
• Identify areas for improvement and recommend solutions based on the technical analysis of business requirements.

Skills: Network Security, System Availability, Staff Management, Vendor Relations, Server Optimization, Strategic Planning, Procurement Management, Performance Reporting

• Provide third-level contact and problem resolution for all users with hardware, software, telephony, mobility, and applications problems.
• Successfully resolves technical issues (hardware, software and knowledge gaps).
• Perform diagnostics and Root Cause Analysis, finding faults/errors in escalations for permanent resolution.
• Proactively assists Meritech and its clients to avoid or reduce recurring issues.
• Perform troubleshooting of network connectivity issues, including TCP/IP, routing, DHCP and DNS.
• Articulate clearly and professionally through verbal and written communication, displaying technical knowledge at an expert level.
• Provide exceptional customer service through courteous, prompt and accurate communication.
• Assist with managing identity management during onboarding, maintenance of business and offboarding activities.
• Work with team members to ensure client SLA demands are met.
• Write and document technical solutions.
• Provide mobile device support.
• Participate in the efforts for a continuous cycle of improvement by making suggestions for process improvements, identifying duplicate work processes, and suggesting the elimination of unnecessary tasks.
• Work closely with subject matter experts to deliver solutions to clients.
• Stay current with system information, changes, and updates.
• Use customer service soft skills to address upset customers and re-mediate complaints without the need for supervisor involvement.

Skills: Technical Support, Root Cause Analysis, Network Troubleshooting, Customer Service, Identity Management, Documentation Skills, Process Improvement, Team Collaboration

• Design, monitor, and manage the database for the user's demand inside the factory.
• Design, manage, set up, and solve problems organizational Network.
• Develop basic software by Microsoft Visual Studio for managing the database.
• Analyze and pinpoint the problem of the missing data in the machine.
• Coordinate for developing, setting up, designing, and solving the problem of the database overseas.
• Analyze and plan for working development.
• Check and review the incoming machines, tools, and spare parts with the purchasing department that meet the requirement specification.
• Design and draw the draft of the new machine installation by studying the original draft and gathering technical information, then ask the approval from the superior.
• Design the improvement of the machine operation method to increase the productivity of the machine, safety in the production process, quality, and energy-saving.
• Estimate the price of the task/project, issue the purchase order with specification, a working method to the purchasing department, and also participate in the vendor or supplier selection.
• Control the vendor or supplier during the machine installation and other tasks.
• Trial and monitor the safety of machine installation, and make modifications or improvements to make the machine's operation more effective.
• Follow up on the machine after the installation and review the performance machine, then provide the report to the superior and deliver the task to the preventive maintenance section.
• Take the construction work of electrical by plan and also monitor the electrical system in the factory (indoor and outdoor).

Skills: Database Management, Network Administration, Software Development, Data Analysis, System Coordination, Machine Design, Process Improvement, Vendor Management

• Deliver exceptional results through facilitation and adoption of digital tools in areas of lean and growth.
• Partner with DBSLs and DBSO to analyze, identify, and streamline business processes by applying Digital Transformation methodologies such as Process Mining, Task Mining, and Business Process Management.
• Work with team leaders to understand the type/source of data needed to analyze their process area.
• Work with the digital DBS Lead and the Kaizen Team Leaders to perform and validate data imports.
• Support Kaizen solutioning with a view to impacting business KPIs.
• Use statistical analysis and visualization techniques to support problem solving (for example, Hierarchical clustering, t-distribution, stochastic neighbor embedding, principal component analysis).
• Identify, test, and implement AI or ML business improvements in collaboration with a data analyst.
• Connect and create new processes/data models.
• Maintain and extend existing Celonis data processing pipelines.
• Communicate project status to partners, acquire feedback and improve the processes.

Skills: Digital Transformation, Process Analysis, Data Management, Kaizen Support, Statistical Analysis, AI Integration, Process Optimization, Stakeholder Communication

• Monitor alarms and performance of complex Telecom BSS systems.
• Responsible for execution of fault correction steps for the known Issues (L1 Tickets/Incidents).
• Responsible for proactive monitoring and alerting L2 teams.
• Forward issues that cannot be addressed by the L1 team to the appropriate resolver group (Level 2 Team).
• Monitor and respond quickly and effectively to requests received through the monitoring tools as per the SLA defined in the process.
• Escalate and follow up with the other Resolver Groups on the raised issues.
• Work in shifts in a 24/7 support team.
• Prepare and maintain documentation, reports, and provide follow-up status on identified tasks.
• Work as a team member, providing support to colleagues.

Skills: System Monitoring, Fault Management, Incident Escalation, Alert Handling, SLA Compliance, Shift Support, Documentation Skills, Team Collaboration

• Cooperate with the business transformation team.
• Communicate with the business focal and provide the solution from an IT perspective.
• Deploy responsibilities include assisting the business team throughout the various phases of SAP Ariba’s solution deployment.
• Act as a liaison between the business team and various groups within Ariba-related teams, such as Technical Support, FICO, Tax, General Procurement, AP and Product Management.
• Provide business teams and peer teams data data-related support.
• Responsible for customer satisfaction during the successful deployment of solutions.
• Assist with all aspects of a deployment, including (but not limited to) requirements gathering, process configuration, documenting process flows, user interface configuration, user and supplier set-up and testing support, project management support, and issue resolution support.
• Execute with minimal guidance and shows strong initiative.

Skills: Business Coordination, IT Solutions, SAP Deployment, Cross-Team Liaison, Data Support, Customer Satisfaction, Process Configuration, Project Support

• Responsible for the management of the implementation, development and support of ICT infrastructure, Disaster Recovery and BCP, Integrity and security of data and systems, project and resource management, Performance management, advice and consultancy, data and system management.
• Ensure the seamless delivery of ICT to customers to support the corporate objectives, customers' business needs and underpin the government.
• Effectively and efficiently manage, lead and support staff to ensure continuous development leading to improved service delivery within the IT Infrastructure Team.
• Ensure the effective implementation, development and support of infrastructure services providing transparent, integrated ICT throughout the organisation.
• Responsible for evaluation, installation, maintenance, support and capacity planning for operating software on all computing platforms within the organisation.
• Proactively manage continuous research and development of new technology and associated IT services across the organisation and with partners to maximise the investment in ICT and ensure value for money.
• Assist and coordinate the development, implementation and review of ICT strategy, relevant policies and standards.
• Define test strategy and test scenarios, support test automation and implementation.
• Become an expert (go-to-person) for a number of specific areas (involving features) and get a good overview of all functionality of the quality reporting products.
• Create, facilitate, and maintain process and overall concept documentation according to Nokia's standard methodology.

Skills: ICT Management, Infrastructure Development, Disaster Recovery, Data Security, Team Leadership, Capacity Planning, Technology Research, Policy Development

• Perform platform daily operation and system health check.
• Handle data center routine and NOC operations, ensure the ongoing operations, availability and stability for infrastructure.
• Ensure fault alarms are timely attended and coordinate/communicate with software vendors and hardware suppliers, such as server, storage, etc.
• Responsible for Windows/Linux/VM architecture.
• Assist with work on IT infrastructure projects, IT BCP coordination, production incidents, installation and maintenance of equipment.
• Complete daily job operations.
• Report to IT management regularly.
• Escalate point for hardware and software-related issues.
• Support of end users and related IT tasks.
• Assist other staff with system administration and network infrastructure issues and internally used applications.
• Responsible for new client hardware imaging and device deployments leveraging Acronis, Windows Autopilot, KACE, etc.
• Responsible for the intune management of all Apple and Windows devices.

Skills: System Operations, NOC Management, Fault Handling, Server Administration, Infrastructure Support, Incident Coordination, Device Deployment, Intune Management

• Work on the installation/configuration, monitoring, optimizing and tuning of the infrastructure with third-party supervision.
• Responsible for dimensioning, capacity planning, and supporting the selection of products.
• Study the impacts of the system and write user documentation.
• Prepare and verify test environments in conjunction with developing test simulators and automation.
• Perform tests of IT systems and define test strategies.
• Analyze test results and alignment with the client, and share critical metric/s with the customer.
• Maintain and support Firewall Infrastructure.
• Maintain and support LAN/WAN/Wireless Infrastructure.
• Maintain and improve the company network infrastructure while focusing on security.
• Provide professional service for colleagues and customers.
• Work on complex and escalated support issues.
• Work in a fast and dynamic environment.

Skills: Infrastructure Monitoring, Capacity Planning, Test Management, Firewall Maintenance, Network Administration, Security Focus, Customer Service, Technical Support

• Coordinate between customers (internal and external).
• Schedule of jobs and services between teams and customers.
• Escalate and coordinate with vendors' case investigation ând closure.
• Maintain ticketing system, update, track, improve, etc.
• Create and implement procedures.
• Learn new technology and skills that apply to daily work duties.
• Provide on-site technical support, resolving issues with the on-site Field Service Engineer whilst communicating professionally with internal and external stakeholders.
• Prioritise and resolve technical queries and service requests within agreed service levels.
• Maintain the CMDB, KEDB and knowledge base and create training material for the Service Desk Analysts.
• Self-motivated desire to learn and understand all technologies, both Infrastructure and applications, delivered in the sites of responsibility.

Skills: Customer Coordination, Job Scheduling, Vendor Management, Ticket Management, Procedure Development, Onsite Support, Knowledge Management, Continuous Learning

• Install needed libraries and applications on new computers before new hires’ onboarding.
• Provide daily support to the team and resolve any related issues.
• Ensure the smooth running of all the computers, network devices, printers, etc.
• Check and resolve if there are any issues with Ethernet and security equipment.
• Manage and update the company's assets in the asset management tool.
• Manage the company's public devices, e.g, laptops, phones, tablets.
• Become a Datadog expert, understanding the platform in detail, to best deliver solutions to partners, support other team members using those solutions, and use Datadog to monitor the health of those solutions.
• Design, develop, deploy, monitor, and maintain infrastructure and software to support IT observability of critical applications.
• Support internal partners by helping answer questions about the environment, troubleshooting, tracking feature requests and bugs, escalating issues, reporting or calling incidents, and providing Tier 3/4 on-call support.
• Participate in sustainable incident response and blameless postmortems.

Skills: System Setup, Technical Support, Network Maintenance, Asset Management, Device Administration, Datadog Expertise, Infrastructure Monitoring, Incident Response

• Proficient in communication skills in both English and Vietnamese.
• Strong interpersonal skills and ability to interact professionally with a diverse group, including managers, subject matter experts, and customers.
• Solid problem-solving and troubleshooting aptitudes and a customer service experience.
• Ability to quickly learn, master, and coach or train others on new and existing technologies.
• Experience as an infrastructure system engineer/architect or IT solution consultant in a global company.
• Experience in investigating new technologies and sharing technical information with customers and stakeholders, both internal and external.
• Proven IT Project management and success consulting cases.
• Experience and knowledge in these IT skills.
• Must have finance/accounting knowledge/experience.
• Able to provide IT solution consultation with proven cases.
• Able to manage the IT Hardware Leasing Service across locations.
• Knowledge Cloud environment setup, IoT, Industry 4.0, Manufacturing Execution Systems (MES).
• Knowledge data analysis and data visualization (MS Power BI, Tableau, Splunk).
• Knowledge MCSA, MCSE, CCNA, CCNP, ITIL, VMware vSphere, Oracle, MS SQL, PMP, M365, Power Platform, Enterprise Automation.
• In-depth knowledge of IT business operations, enterprise system architecture, systems requirements and processes.

Qualifications: BS in Computer Engineering with 9 years of Experience

• Good at Web Application development, having project experience.
• Sound knowledge of Oracle SQL, PL/SQL programming.
• Extensive project experience in developing Interactive Reports/Grids, Charts/Graphs, and Forms.
• Knowledge of JavaScript, JQuery, AJAX, CSS and HTML.
• Experience in the creation and deployment of Oracle DB Models/Objects.
• Knowledge of Data and UI integration with external (Oracle and Non-Oracle) systems.
• Must have analytical skills, excellent communication and be a good team player.
• Able to use English in working communication.

Qualifications: BS in Information Technology with 4 years of Experience

• Working knowledge and experience with Linux-based OS such as Ubuntu.
• Able to familiarize with doing remote debugging and troubleshooting.
• Working knowledge of modern software development principles.
• Hunger to learn and the ability to pick up new knowledge fast.
• Must have high energy, pro-active, responsible, independent, self-motivated and diligent.
• Must have caring for team and customers with excellent people skills.
• Good communicator, both written and verbal (English and Vietnamese).
• Highly mobile for deployment across Vietnam.

Qualifications: BS in Computer Science with 3 years of Experience

• Proficient in Java and one of the following: Python, Groovy, Go.
• Demonstrated knowledge of JavaScript, HTML, and CSS.
• Experience in developing process automation.
• Experience developing and supporting integrations using APIs.
• Must have strong analytical skills.
• Must have working knowledge of SQL.
• Understanding of the Jira back-end architecture.
• Experience building extensions for the Atlassian platform using the Atlassian Plugin SDK.
• Strong focus on customer satisfaction and attention to detail in work.

Qualifications: BS in Network Engineering with 5 years of Experience

• Expertise as a full-stack developer with the ability to code in MEAN/SEAN stack ( ReactJS, .NET, MS SQL, Web Services (REST/SOAP), HTML, XML, Microservices).
• Must have excellent communication skills.
• Expertise in the design and implementation of IT solutions.
• Strong knowledge and understanding of structured analysis and technical design techniques.
• Experience working with large data sets with a focus on performance.
• Strong analytical and problem-solving skills.
• Strong team-oriented interpersonal and communication skills.
• Experiences on Agile/SAFe and its practices in a cross-functional environment.

Qualifications: BS in Software Engineering with 7 years of Experience

• Experience working in an IT department.
• Experience in a banking environment.
• Understanding of Windows Server 2016/2019, Active Directory and domain services, file and print management, etc.
• Good understanding of IT network infrastructure on Firewall, Router, Switch, Network Access Control, Aruba Wireless controller and Clearpass, etc, to perform basic network troubleshooting.
• Basic understanding of Microsoft Access’s VBA programming to manage daily MIS reporting.
• Knowledge Microsoft Office 365 application, essentially Outlook, Excel, Word, PowerPoint, etc, Microsoft SharePoint 2019.
• Must have independent, proactive and have initiative.
• Able to team player, excellent interpersonal skills.
• Able to be self-motivated and hard-working.

Qualifications: BA in Information Systems with 5 years of Experience

• Knowledge of computer systems and troubleshooting.
• Excellent diagnostic and problem-solving skills.
• Must have excellent communication ability.
• Outstanding organizational and time-management skills.
• In-depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Knowledge of Mac OS, Windows and Linux.
• Must have knowledge of “TrueNAS”.
• Must have certifications in the IT/Computer/data management field.

Qualifications: BS in Cybersecurity with 4 years of Experience

• Passionate about technology and possess a "can-do" attitude.
• Must have experience in software development.
• Understanding of application security, IPS/IDS and L4-L7 protocols, TCP/UDP, SSL/TLS, HTTP/FTP/Telnet/SMTP/DNS.
• Strong Programming skills in C/C++/Go/Python/Rust.
• Good familiarity with Cloud platform(Azure, AWS, GCP, OCI).
• Good Understanding of Virtualization technologies such as Intel DPDK and Cloud computing software such as OpenStack, Docker Swarm, and Kubernetes.
• Strong analytical and problem-solving skills.
• Must be well-versed in industry trends and the technology landscape.
• Understanding of modern agile practices.
• Knowledge of AWS Lambda/Azure functions.
• Strong communication skills, verbal and written.

Qualifications: BS in Electronics Engineering with 5 years of Experience

• Professional experience in software development.
• Experience with Git based SCM like Gitlab or GitHub.
• Proven track record demonstrating ability to achieve stretch goals in a highly innovative and fast-paced environment.
• Strong sense of ownership, urgency, and drive.
• Sharp analytical abilities and proven design skills.
• Knowledge of the Hadoop ecosystem.
• Analytical and problem-solving skills applied to the Big Data domain.
• Ability to be a hands-on developer in Java on the Big Data platform.
• Strong in core Java.
• End-to-end experience of designing and developing enterprise-class applications using Java EE platforms.
• Proven understanding of Hadoop, HBase, Hive, Pig, HDFS, Titan Graph DB and Scala.
• Able to have exposure to Elastic Stack.

Qualifications: BA in Telecommunications with 6 years of Experience

• Able to team player who can work on their own initiative and can make a fresh and positive contribution to the Service Desk Team.
• Must have good customer service.
• Knowledge of Networks, Windows and Mac user support.
• Able to work in a High-Tech Environment.
• Able to be flexible for occasional out-of-hours calls and monitoring.
• Working knowledge of the components of 1st line to 2nd line, including DHCP/DNS/TCP/IP/WAN/LAN, Network Routers, Printers, Networks, Active Directory, Basic Windows Server and Desktop support.
• Exceptional written and verbal communication skills.
• Good technical background and knowledge of networks, Windows and Mac user support.

Qualifications: BA in Data Analytics with 3 years of Experience

• Experience supporting a Windows operating system computing environment.
• Experience working with Information Systems for a US-based corporation.
• Strong knowledge of Windows XP/W7/W10 (both desktop and server).
• Experience with networking/remote access, including virtual private networks, telecom, and business applications.
• Must be able to work independently and self-directed, as well as within a team.
• Must have strong organizational skills.
• Excellent communication skills, both verbal and written.
• Flexible and able to complete projects outside normal daily duties.

Qualifications: BS in Network Engineering with 5 years of Experience

• Advanced level of English (at least C1), both verbal and written.
• Must have European languages.
• Must have excellent communication skills.
• Able to be passionate about IT and technology.
• Must have excellent organisational skills.
• Good problem-solving skills, fault-finding, and diagnostic skills.
• Knowledge of PC hardware with experience in diagnosing problems.
• Experience supporting Windows devices.
• Experience with Windows Server administration Skills, including Active Directory.
• Experience with Microsoft 365.
• Experience with supporting networks, VPNs, firewalls, and wireless infrastructure.
• Ability to follow processes.

Qualifications: BS in Information Technology with 4 years of Experience

• Solid working experience with ETL Tool (Oracle Golden Gate or Pentaho, Oracle.
• Knowledge of SQL, Impala/Hive/Spark SQL via HUE or Jupyter, Python, or Scala.
• Knowledge of UNIX-based systems, Apache Airflow.
• Experience with Hadoop or any Big Data system.
• Knowledge of Oracle database, Hadoop, GIT, and SDLC.
• Experience in development manuals and documentation creation, ER modeling, and data warehouse.
• Experience with Agile methodology.
• Knowledgeable with big data.
• Knowledge of SQL tuning and performance optimization.
• General IT working experience, preferably in a similar role.
• General IT knowledge and competency (networking, servers, desktop, database, security, mobile, etc.).
• Must have project management skills.
• Must have good communication skills.
• Able to troubleshoot complex technology issues.

Qualifications: BS in Computer Science with 7 years of Experience

• Experience in Data Engineering, BI Engineer, or related field in Architecting and developing end-to-end scalable data applications and data pipelines.
• Hands-on experience in building big data solutions using EMR/Elastic Search/Redshift or equivalent MPP database.
• Coding experience with modern programming or scripting language (Python, Scala, Java).
• Experience in advanced SQL and query performance tuning skills.
• Database design and administration experience with one RDBMS, such as MS SQL Server, PostgreSQL, MySQL, etc.
• Able to participate in data strategy and road map exercises, data warehouse design and implementation.
• Experience as a Data Engineer, BI Engineer, or related field in a company with large, complex data sources.
• Experience working with AWS big data technologies (EMR, Redshift, S3, Glue, Kinesis and Lambda) or equivalent industry tools.
• Able to motivate, ambitious and driven to succeed.
• Strong analytical and decision-making skills.

Qualifications: BS in Software Engineering with 8 years of Experience

• Hands-on experience in working with any reporting/visualization tools in the Industry.
• Knowledge of software engineering best practices across the development lifecycle, including agile methodologies, coding standards, code reviews, source management, build processes and testing.
• Knowledge of distributed systems as it pertains to data storage and computing.
• Experience building/operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets.
• Experience working with different SQL/NOSQL databases.
• Knowledge of data lake platform and different technologies used in data lake to retrieve and process the data.
• Able to develop strong collaborative relationships with key partners in data engineering, business intelligence, software development, finance, modelling and product teams.
• Demonstrated strength and experience in data modelling, ETL development and data warehousing concepts.
• Must have demonstrable passion for technology.
• Excellent communication skills and ability to build relationships.

Qualifications: BS in Computer Engineering with 6 years of Experience

• Experience in the development of business applications in a commercial IT setting or in consulting.
• Work experience designing, developing, and troubleshooting complex SQL queries in Snowflake, Oracle, MS SQL Server, or similar database technologies.
• Development experience in Snowflake SQL, writing SQL queries against Snowflake, developing scripts in Unix, Python, etc, to do Extract, Load, and Transform data.
• Must have working/hands-on on with database technologies, including Snowflake, with a strong knowledge of SQL.
• Experience with Snowflake utilities such as SnowSQL, SnowPipe, Tasks, Streams, Optimizer, Metadata Manager, Data Sharing, and Stored Procedures.
• Must have experience in an in-depth understanding of Data Warehouse/ODS, ETL concept and modeling structure principles.
• Experience with code versioning tools like Git.
• Experience working in an Agile environment.
• Development experience in Python or similar scripting languages for data automation.
• Good to have exposure to the AWS/Azure Data ecosystem.
• Good to have familiarity with data visualization tools (Tableau/Power BI).
• Good to have familiarity with the data build tool (DBT) and Alteryx.
• Excellent communication skills, including the ability to communicate with and influence diverse internal and external stakeholders.
• Excellent organisational and time management skills, and meticulous attention to detail.
• Experience in machine learning.

Qualifications: BA in Information Systems with 7 years of Experience

• Experience in information technology.
• Must have Cisco Certified Network Professional.
• Must have knowledge of BGP and EIGRP routing protocols.
• Knowledge of Cisco Nexus Data Center switching running NXOS and ACI.
• Able to familiarize with Cisco ISE for NAC and Network Segmentation.
• Able to familiarize with supporting SD WAN technologies such as Meraki or Silverpeak.
• Experience using Network Monitoring and Management tools such as Splunk, Solarwinds, Cisco Prime Infrastructure and Cisco DNAC.
• Must have strong interpersonal/customer skills.
• Knowledge of Windows Networking, Wireless Networking.
• Must have a logical approach to fault-finding and diagnostics.
• Must have MCP, Cisco, or CompTIA Certification.
• Must have DIY experience.

Qualifications: BS in Cybersecurity with 6 years of Experience

• Experience in IT Operations, release and deployment management, operational support (ITIL, incident, change management and problem), and monitoring of services.
• Experience in delivering, implementing, and administering solutions utilising a variety of cloud infrastructure (AWS and Azure), Commercial off-the-shelf (COTS) and open source packages.
• Technical knowledge and hands-on experience of CI/CD deployment pipelines, dev ops tooling such as Kubernetes, Ansible, Jenkins, and Github.
• Technical understanding of databases such as MongoDB, Postgres, SQL Server and Oracle.
• Must have problem-solving ability to debug complex distributed applications, services and databases.
• Must have MCSA or MCSE certifications.
• Advanced experience with a VMware environment.
• Proficient skill of Microsoft Office or O365.
• Exceptional organization skills and flexibility working in a fast-paced setting.
• Remarkable customer service skills, good listener, excellent follow-up, and willing to support and help others.
• Must have Japanese and/or German knowledge.

Qualifications: BA in Telecommunications with 7 years of Experience

• Must have a formal IT background.
• Experience from IT operations.
• Knowledge and experience of Microsoft's product portfolio.
• Knowledge and experience with Microsoft Azure and O365.
• Knowledge and experience with Linux.
• Understanding of LAN networking and IT security.
• Excellent written and verbal communication skills in both English and Norwegian.
• Demonstrated experience in Linux, Git, Java, Python, ArcGIS Pro, QGIS, GeoServer and R Programming.
• Experience with App development.
• Excellent interpersonal skills and a proven ability to work effectively as part of a team and independently in a research environment with people from diverse backgrounds.

Qualifications: BS in Electronics Engineering with 5 years of Experience

• Related experience in an international manufacturing environment.
• Good knowledge and understanding of the ERP system, and experience in system maintenance.
• Knowledge Fourth Shift ERP system.
• Good experience in database development, SQL Server, or MS Access.
• Good experience in programming, familiar with Microsoft .NET (C#, VB).
• Good communication, understanding and analysis skills.
• Effective spoken and written English skills.
• Relevant experience in IT on-site support (server/storage installation, deployment, etc.).
• Must have industry certification in Linux, Windows, VMware, or Networking.
• Must have relevant Dell EMC product certification at the Professional Specialist Level.

Qualifications: BA in Data Science with 6 years of Experience