• Work collaboratively with business stakeholders to understand and document business requirements, “as is” and “to be” processes.
• Assist in the design of solutions in conjunction with suppliers that satisfy business requirements and deliver measurable business benefits.
• Work collaboratively with third-party project teams throughout the project lifecycle to ensure requirements are understood and delivered.
• Manage internal stakeholders throughout the lifecycle of the project.
• Troubleshoot and resolve application-related problems and incidents.
• Provide system specifications, supporting UAT documentation and facilitate systems testing.
• Make recommendations for business improvements that can be achieved through new technology or alternative uses of existing technology.
• Maintain a positive and solution-oriented approach to work, providing open and honest feedback.
• Create Training Materials for staff and roll out training.
• Support reporting and business intelligence solutions and assist in the rollout and continuous development of JET/Power BI reports and other reporting platforms.

Skills: Business Analysis, Stakeholder Management, Process Optimization, Requirements Gathering, UAT Support, Issue Resolution, Data Reporting, Staff Training

• Responsible for the technical and functional expertise of the business development teams throughout the sales cycle.
• Technically and functionally qualify customer opportunities and requests.
• Support the business development team on proposals.
• Work closely with customers to gather, understand and structure their requirements.
• Ensure projects are feasible and profitable for the business.
• Ensure the conception and writing of bids in close collaboration with the business development team.
• Ensure that the proposal meets the client's requirements, differentiates SYKES and complies with internal requirements.
• Work closely with customers and the SYKES professional services team to design effective solutions.
• Respond to requests for technical/functional or pricing information received from customers, partners, or the business development and professional services teams.
• Support the business development team in responding to requests for proposals and technical questionnaires.
• Present proposals to customers alongside members of the business development team.
• Act as a technical expert during meetings with the business development team.
• Deliver business cases and customer success stories that can be included in business proposals and used by the business development team.
• Support the professional services team by providing ongoing expertise to customers during and post-project implementation.

Skills: Technical Expertise, Sales Support, Proposal Development, Client Requirements, Project Feasibility, Solution Design, RFP Response, Customer Engagement

• Provide business and technical strategies for IT development to involve requirement elicitation, analysis, and functional allocation.
• Analyze and evaluate business goals and requirements, and recommend strategies to increase MPO success.
• Develop controls (course of action, workarounds, etc).
• Obtain and maintain knowledge of industry best practices and provide IT recommendations/strategies based on industry practice.
• Liaise between MPO customers and various contractor support teams.
• Provide recommendations/solutions that are efficient and cost-effective.
• Meet with internal/external customers to develop required and efficient requirements.
• Proactively examine customer needs, performance analysis to identify gaps and opportunities.
• Responsible for performing  SWOT analysis.

Skills: IT Strategy, Requirements Analysis, Business Evaluation, Process Improvement, Stakeholder Liaison, Cost Optimization, Performance Analysis, SWOT Assessment

• Own, source, and manage project design deliverables, develop documentation and obtain approval from key business stakeholders.
• Work closely with fellow domain architects, Salesforce architects, and enterprise architects across domains to ensure the smooth delivery of the capabilities.
• Contact the architects during the discovery and architecture phases for current SF application-specific queries.
• Apply expert knowledge of the Salesforce platform and best practices to assist the development team in the optimal solution to ensure high-quality deliverables.
• Identify and facilitate the resolution of solution decisions and issues through the solution architecture and delivery phases.
• Participate in system design reviews and provide expert advice.
• Translate business requirements into detailed user stories.
• Work with developers and business stakeholders to define acceptance criteria on user stories.
• Responsible for business and technology collaboration in the project and ensuring effective engagement with various delivery partners.
• Communicate the solution approaches to project teams and solution review board, and other stakeholders.
• Create and/or provide advice and guidance on high-level technical designs for use when building new services.

Skills: Solution Architecture, Project Management, Salesforce Expertise, System Design, Requirements Translation, Stakeholder Collaboration, Issue Resolution, Technical Documentation

• Apply technical and business knowledge in the analysis of client requirements in project areas such as IT testing and product acceptance, new business operating models with innovative approaches to IT solutions support.
• Responsible for market research of emerging or available product functionality and operational readiness assessment and others.
• Coordinate cross-functional task forces to identify and document functional requirements, workflow, information sources, distribution paths, and system specifications.
• Evaluate existing application products that could address client requirements and develop recommendations.
• Develop comprehensive business cases with cost, service, and benefit dimensions of proposed IT projects that are used at executive levels for funding and scope decisions.
• Develop the analysis and definition of efficient and cost-effective solutions that support the client's business processes and functional requirements.
• Perform knowledge transfer to other staff and may review their work.
• Conduct analysis of client business processes and functional requirements and prepare appropriate documentation to communicate and validate the information.
• Oversee administrative requirements in an accurate and timely manner (e.g., time reporting, status reporting, etc).

Skills: Business Analysis, IT Solutions, Market Research, Requirements Gathering, Product Evaluation, Business Case Development, Process Optimization, Knowledge Transfer

• Assess and monitor the state of the IS infrastructure and make recommendations for improvement.
• Responsible for helping the team with the overall use of technology.
• Oversee and maintain the company’s computer network.
• Provide day-to-day technical support for PC workstations, including installation, optimization, and troubleshooting PC hardware and software applications.
• Maintain all infrastructure-related requirements, including proper backups, security administration, updating virus protection, protection from environmental threats and shelving of critical spare parts.
• Responsible for managing all IS-related hardware, such as but not limited to printers, copiers, servers and switches.
• Respond to requests from the team for technical assistance and ensure the availability and reliability of technical services at all times.
• Document service responses in a maintenance database by user, inventory number and type of problem.
• Provide creative IT solutions to business problems.

Skills: Infrastructure Management, Technical Support, Network Administration, System Maintenance, Security Management, Hardware Management, Troubleshooting, IT Solutions

• Responsible for the management of changes, and communication regarding such changes to live IS systems and applications and ensuring their continued availability and effectiveness.
• Responsible for providing regular written and verbal updates related to IS activities and events.
• Responsible for IS inventory, tracking, procurement and distribution within established company guidelines.
• Participate in training related to the operation of the company’s OS systems and necessary.
• Ensure a strong working knowledge of all software related to the operation of the park.
• Monitor the performance of business systems, databases and operating software to ensure operation at peak performance.
• Work with Marketing and the webmaster to support the company’s website and e-commerce efforts.
• Interface with corporate IT and outside partners.

Skills: Change Management, Communication, Inventory Control, Training Support, Software Proficiency, System Monitoring, Web Support, IT Coordination

• Provide IT program management office support to the State Department client within a highly collaborative and interactive client space.
• Develop and manage reports, meeting minutes, action items and plans, manage/track risks and issues, and provide process oversight and guidance.
• Identify areas for improvement and strategize improvements and efficiencies within the PMO and the client teams.
• Facilitate meetings, track action items to completion, and support leadership decision-making.
• Oversee cross-team and executive reporting.
• Develop and maintain standardized project management templates and tools.
• Analyze needs and design tailor-made state-of-the-art, commercially oriented software solutions for clients together in partnership with business advisory and IT development colleagues.
• Train and coach clients in the best use of tools and solutions.
• Maintain and optimize deployed products in a continuous cycle with clients, gathering feedback about product performance and using this data to further enhance the solutions and build new ones.
• Join further projects across a range of innovative topics, staying ahead of the game in financial services and commercial software solutions.

Skills: Program Management, Process Improvement, Risk Management, Meeting Facilitation, Reporting, Solution Design, Client Training, Product Optimization

• Collaborate across departments to understand, document, and communicate business requirements to technical and non-technical teams.
• Conduct a detailed analysis on pain points/improvement opportunities/compliance requirements and suggest a system solution per best practice in SAP.
• Facilitate workshops with business stakeholders to document as-is business processes and design to-be processes, including Level 1 to Level 3 workflow and interface with other systems.
• Participate and guide workshops with business SMEs and external vendors, to analyze and prioritize all requirements.
• Facilitate regular discussion with the Australia project team to achieve a fully integrated and optimized solution based on best-in-class process design.
• Assist in monitoring the overall project progress and prepare regular status reports highlighting any risks or issues for the project team review.
• Support the design of a global software architecture view across the different plants at Tesa.
• Collaborate with local IT experts in the plants during software evaluations and implementation projects.
• Provide technical guidance and support in regards to the holistic view on the Operational Technology (OT) level.
• Contribute to the continuous improvement and optimization of global software solutions for manufacturing processes.

Skills: Business Analysis, SAP Solutions, Process Design, Stakeholder Collaboration, Project Monitoring, System Integration, Technical Guidance, Continuous Improvement

• Analyze and consult in case of requirements from internal customers (Purchasing or Logistics), in the context of national/international projects based on SAP Standard as well as self-developed solutions.
• Realize and implement own developed incl. execution and approval of tests in order to ensure a high-quality standard.
• Support of Business departments, key users, and users in their usage of SAP applications.
• Maintain and enhance of already existing application during the complete product lifetime based on the incident- and change management process.
• Execute software maintenance (OSS Notes, Support packages, upgrades).
• Collaborate within the own global team as well as with colleagues of neighboring areas (Purchasing, Logistics, Finance, Controlling, Quality), as well as with internal customers in an international environment.
• Work with cutting-edge DevOps technologies, playing a critical role in designing, building and running DevOps Assembly Lines for new development and software modernization that runs on any-compute (on-premises and multi-cloud).
• Build innovations on top of a leading Kubernetes container scheduling platform, and apply API/microservice patterns.
• Apply creativity to deliver solutions that solve problems, improve business operations, and simplify technology advancement for mission-critical public sector clients.
• Value and provide professional technical development and career growth.

Skills: SAP Consulting, Requirements Analysis, Application Support, Change Management, Software Maintenance, DevOps Engineering, Cloud Solutions, Innovation Development

• Must have experience in IT support.
• Advanced knowledge of Server and Desktop PC OS, hardware and peripherals.
• Advanced knowledge of common SW applications such as MS Office, Outlook, antivirus, etc.
• Knowledge of LAN/WAN and WiFi troubleshooting.
• Knowledge of mobile phones (IOS) and services.
• Knowledge of Active Directory administration.
• Knowledge of main operational flows and procedures related to the applications.
• Must have a team/customer-oriented attitude and working style.
• Excellent analytical and problem-solving skills.

Qualifications: BA in Business Information Technology with 4 years of Experience

• Practical experience working with LIMS implementation.
• Strong expertise in manufacturing processes, LIMS maintenance, and applications configuration.
• Track record of improving processes, business capabilities, and/or systems in the field of LIMS tool implementation.
• Experience in soliciting, gathering, and analyzing user requirements, including organizing, running, and facilitating workshops with business stakeholders.
• In-depth knowledge of and experience with BPMN as a graphical representation for specifying business processes in a business process model.
• Acknowledged as a collaborative team player.
• Strong communication skills at all management levels within IT and in other areas of the business.
• Fluent in English and German.

Qualifications: BS in Network Engineering with 8 years of Experience

• Working knowledge of Facilities processes.
• Excellent multi-tasking and organizational skills.
• Strong leadership and interpersonal skills.
• Must be decisive and confident.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to facilitate/lead IT projects and teams.
• Experience with Archibus, Maximo, ArchGIS, Bizflow, Camunda, Power BI, Tableau, and Atlassian apps (Jira, Confluence, etc).
• Experience gathering and documenting customer requirements, especially in an Agile Scrum Context.
• Must be able to obtain, maintain and/or currently possess a security clearance.

Qualifications: BS in Software Engineering with 6 years of Experience

• Must have fluency in English (spoken/written).
• Excellent written and verbal communication, ability to explain highly technical concepts in simple terms.
• Good learner, capable of adapting to a variety of tasks.
• Ability to work under pressure and to meet deadlines.
• Must be well organized, with a good care for details, and willing to carry out repetitive tasks.
• Able to serious, reliable and thorough person.
• Good command of Microsoft Office tools.
• Previous experience using a CRM/ERP system.

Qualifications: BS in Data Analytics with 2 years of Experience

• Fluent in English, both written and oral.
• Excellent understanding of functional programming principles and object-oriented design.
• Solid understanding of data structures, algorithms and concurrent programming.
• Ability to think critically and arrive at elegant solutions to challenging problems.
• Proficient in Scala and Java.
• Knowledge of one or more additional modern programming languages, such as C# and C/C++.
• Experience in developing for Linux and Windows environments.
• Ability, passion and drive to continually improve knowledge and learn new technologies.

Qualifications: BA in Digital Transformation with 3 years of Experience

• Must have excellent communication skills.
• Able to team-oriented, reliable and self-driven manner.
• Able to be service-oriented with a strong focus on customer satisfaction.
• Knowledge of one or more statistical/technical computing programming languages, such as R, Python, or MATLAB.
• Experience with distributed systems architecture and engineering.
• Able to familiarize with containerization (Docker) and Apache Mesos.
• Fluency in German, both written and oral.
• Experience with modern web technologies such as JavaScript and HTML5.

Qualifications: BA in Information Systems with 4 years of Experience

• Must have communication and interpersonal skills.
• Must have teamwork, presentation skills.
• Must have a logical approach to problem-solving/analyzing.
• Ability to learn and adapt quickly.
• Able to make confident decisions.
• Excellent customer service skills.
• Good organizational skills to prioritize a heavy workload.
• Ability to communicate technical information to non-IT clients and colleagues.
• Must have flexibility and adaptability.
• Must have time management skills.

Qualifications: BS in Computer Science with 2 years of Experience

• Must have project management knowledge.
• Expert Windows operating systems knowledge.
• Unix/Linux operating systems knowledge.
• Experience with planning and deploying digital workplace solutions.
• Able to coordinate with other IT and non-IT departments.
• Dynamic, innovative, team player, oriented on customer satisfaction.
• Must have good communication skills.
• Able to define technology strategies and work with external service providers.
• Able to define future state architecture models.
• Able to apply project planning and management experience to ensure key activities and key milestones are defined and agreed with service providers.

Qualifications: BA in Technology Management with 7 years of Experience

• Must have IT/Network operation experience.
• Ability to diagnose, troubleshoot and resolve network problems.
• Ability to work with users of different levels and nationalities.
• Good working attitude and disposition.
• Must have language skills JLPT4 or higher.
• Able to work independently and effectively with a team.
• Able to think creatively and work under pressure.
• Strong attention to follow-through and keep learning.
• Understanding of the working principle of a database, having database (SQL Server) operation and maintenance and design, cloud platform (Azure/Huawei) technology experience.
• Good communication skills, good oral and written English, practical, strong execution, and a team player.
• Must have project experience and PMP.

Qualifications: BA in Digital Transformation with 5 years of Experience

• Proven track record in support of a post-sales function.
• Strong foundations in Microsoft Server Management.
• Enthusiasm, passion and the ability to influence.
• Lead in a client-facing environment in the role of a consultant or project deployment lead.
• Excellent command of written and spoken English.
• Strong implementation and analytical skills.
• Excellent interpersonal and communication skills.
• Experience in Baan/LN logistics and Distribution area.
• Basic SQL knowledge and understanding of LN tables.

Qualifications: BA in Information Systems with 6 years of Experience