• Identify and resolve in-house technical issues
• Support the roll-out of new applications and evaluate new technology
• Responsible for installing and configuring IT hardware, operating systems and applications
• Monitor and maintain or troubleshoot IT systems and networks
• Provide helpdesk support to the user
• Provide technical/functional support and project implementation for IT applications
• Liaise with users and IT vendors for the delivery of IT solutions and services
• Perform requirement analysis and prepare detailed functional and technical specifications
• Identify opportunities that can improve the efficiency of business processes
• Develop/Maintain IT applications and databases
• Change management and Incident management
• Develop IT guidelines and procedures

Skills: Technical Support, System Installation, Network Maintenance, Application Deployment, Requirement Analysis, Vendor Coordination, Database Management, Change Management

• Service and maintain IT services onsite at attractions, ensuring 99% availability and uptime
• Desktop support for office users
• Coordinate with IT vendors, service providers, and Telco for provisioning and supporting IT services
• Communicate and keep stakeholders (Operations, business units, and clients) apprised of IT services and installs
• Conduct site walk-through at attractions and provide optimum solutions for imaging operations
• Conduct periodic system Maintenance activity (health checks, Capacity planning, updates/upgrades) to ensure IT service continuity
• Maintain a healthy up to date IT inventory with working systems
• Repair faulty equipment (CPU, Printers)
• Follow standard and organization-defined processes (ITIL)
• Update helpdesk tickets and project initiatives regularly

Skills: IT Support, System Maintenance, Vendor Coordination, Stakeholder Communication, Equipment Repair, Inventory Management, Capacity Planning, Helpdesk Management

• Respond and deal with incidents, service requests and queries from end-user that includes installation, upgrading and maintenance of computer hardware and software in an effective and timely manner
• Provide in-house, on-site and/or remote IT services to end-users such as diagnosis and troubleshooting of technical problems, on/offboarding, and IT-related training
• Provide all infrastructure and system support services, including service outage diagnosis, monitoring, troubleshooting and restoration of services
• Communicate with internal and external partners and perform proper project and change management to ensure deployments meet technical, functional, performance and business requirements
• Assist in the management of third-party vendors on IT issues and purchases
• Manage and maintain inventory records (hardware/software/licenses) and periodically compile statistics and reports
• Manage daily IT operation-related paperwork including the creation and management of forms, invoices, reports, guides, notes and any other relevant documentation
• Responsible for managing the renewal of hardware/software contract warranty and licenses
• Work with other teams to optimize and improve work processes

Skills: Technical Support, System Maintenance, Incident Management, Vendor Coordination, Inventory Management, Change Management, Process Improvement, Documentation Management

• Provide software and hardware support
• Install, configure and upgrade, not limited to hardware and software, network, equipment, printers and scanners
• Perform file backups and configure of system and applications
• Perform IT support in the Windows operating system and Office 365
• Monitor, track and support incidents and performance, not limited to LAN/WLAN and server infrastructure
• Provide 2nd-level support cascaded by the IT Service Desk
• Receive and answer general technology assistance, all User IT Service Request calls (including but not limited to add and change (“IMAC”) requests
• Coordinating and setting up of new hire’s user account administration, activation, changes, and terminations
• End-to-end ownership for incident identification, escalation, resolution, and closure

Skills: Technical Support, System Configuration, Network Monitoring, Backup Management, Incident Resolution, User Administration, Hardware Installation, Performance Tracking

• Manage web app projects and work with developers
• Communicate with clients in requirement gathering, progress updating, application testing and user testing
• Responsible for application QA and hosting environment
• Manage web application migration to production
• Work with the web security vendor on web security implementation
• Monitoring and maintenance of existing web applications
• Develop quality websites together with the design team
• Provide Top Management Support for more than 100 Top Management users
• Deliver VIP customer experience to the highest standards, aligned with the company values
• Perform troubleshooting on Desktop operating systems (Windows 7/10), desktop applications (Office 365), and mobile device management such as Microsoft InTune, etc.

Skills: Project Management, Client Communication, Application Testing, Web Security, System Maintenance, Quality Assurance, Technical Support, User Experience

• Investigate, troubleshoot and resolve IT-related issues
• Onboarding new joiners, including setting up their computers and running through an IT induction on their first day
• Provide ERP (Microsoft Dynamics 365 Business Central) Level 1 support and troubleshooting
• Manage vendors on IT matters such as issue escalation and projects
• Provide support in the operation of AV, video conference and presentation technologies used in the office
• Monitor and maintain proper inventory of hardware and software licenses
• Maintain IT Systems, inventory, and infrastructure documentation
• Assist the IT Manager in all IT-related duties and activities
• Coordinate IT security response and cyber threat response alerts - track responses and closures
• Review logs for potential security issues, alert and track findings and closures
• Assist in security incident investigation and follow-up
• Compile monthly statistics on threats and trends
• Coordinate Vulnerability Assessments, Penetration Tests, and Source Code reviews schedule

Skills: Issue Resolution, User Onboarding, ERP Support, Vendor Management, AV Support, Inventory Maintenance, Security Monitoring, Incident Investigation

• Perform IT helpdesk support including call handling, emails, follow-up action, coordination and escalation
• Monitor the IT System health status, network performance and security control
• Handle Public Clouds such as AWS, Azure and Azure Intune
• Monitor junior team members' performance and workloads
• Perform 1st/2nd level troubleshooting for hardware/software and network issues
• Manage and track IT assets for both hardware/software and licenses
• Perform new installations and updates for end-user computing
• Manage and coordinate with the vendor for project deployment or troubleshooting
• Work with the regional and group for group group-level project
• Monitor and follow up for all internal and external systems/infrastructures within the organization
• Perform/monitor data backups and data recovery operations
• Manage and deploy solutions involving a variety of technologies, including Email Server, router, switches, firewall and Wi-Fi
• Ensure compliance with all ISO requirements, perform an IT audit, participate in internal audit and maintain the associated records and documentation

Skills: Helpdesk Support, System Monitoring, Cloud Management, Team Supervision, Troubleshooting, Asset Management, Project Coordination, Data Backup

• Support on operations service level in consultation with end users to establish problem resolution expectations and timeframes
• Analyze performance of activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and to prevent future problems
• Manage the processing of incoming support tickets and ensure courteous, timely, and effective resolution of end-user issues
• Track and analyze trends in End User requests and generate statistical reports
• Identify, recommend, develop, and implement end-user training programs to increase computer literacy and self-sufficiency
• Responsible for gathering system requirements, working together with application architects and owners
• Responsible for generating scripts and templates required for the automatic provisioning of resources
• Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings
• Discover new system services offerings, install, and execute processes and standards for optimal use of system service provider offerings
• Stay well-informed of failures and complications related to a cloud offering and systems
• Responsible for debugging technical issues inside a complex stack involving virtualization, containers, microservices, Microsoft O365, Back-up, tapes, etc.

Skills: Operations Support, Performance Analysis, Ticket Management, Trend Reporting, User Training, System Requirements, Cloud Services, Technical Debugging

• Perform installation, setup, configuration, migration, upgrading, maintenance and troubleshooting of all IT infrastructure, software and systems
• Provide 2nd and 3rd levels of support for the end-users
• Create/design software application using PHP, MySQL, MS SQL and JavaScript
• Maintain and troubleshoot existing software and applications
• Communicate and enforce all IT policies across the company
• Liaise with service providers for outsourcing services
• Assist in maintaining and supporting the IT environment, including computer and telephone hardware, networks, peripherals, software, applications, and security
• Monitor hardware and software licensing to ensure all equipment and software are properly licensed
• Monitor IT operations, including performance and capacity planning, dashboard reporting, diagnostics, and remediation
• Ensure backup/recovery functions are performed on a scheduled basis
• Organize and coordinate IT projects to update and maintain the IT environment at the forefront of the technological curve
• Participate in tactical and strategic planning for IT with property and corporate leadership
• Oversee and troubleshoot telephone technology throughout the property

Skills: System Configuration, User Support, Software Development, Application Maintenance, Policy Enforcement, Vendor Liaison, Operations Monitoring, Backup Management

• Help the Authority’s ICT department in handling day-to-day ICT services as stipulated by the Authority
• Manage Authority’s ICT Project implementation, vendors’ management and contracts management for school-initiated projects
• Assist HOD (ICT) in ensuring MOE policies, guidelines and standards are adhered to
• Administering/updating/designing of the School website (WordPress/Swiiit)
• Assist in the preliminary checks and documentations required for the evaluation of products as well as requesting quotations
• Work with the HOD (ICT) on gathering the ICT needs of the Authority
• Propose solutions that meet the requirements of the Authority including technical specification and market pricing of these solutions
• Assist HOD (ICT) in coordinating the Authority’s ICT Asset Management and loan of equipment
• Preparation of ITQ specifications and necessary documentation
• Assist HOD (ICT) in managing the Authority’s ICT Support Staff
• Prepare relevant ICT documentations and guidelines
• Assist teachers (if TA is not available) with technical problems such as troubleshooting PC, Printer, and LAN connection problems

Skills: ICT Management, Project Implementation, Vendor Management, Policy Compliance, Website Administration, Asset Management, Technical Support, Documentation Preparation

• Experience in ERP system/manufacturing environment (Fresh graduates are encouraged to apply)
• Experience in system analysis and system implementation
• Experience in SAP 
• Good communication and interpersonal skills
• Relevant work experience within IT Support
• Overall, hardware and software skills with a genuine interest in IT
• Knowledge of Microsoft clients, IT security, printers, AD and infrastructure
• Knowledge of Citrix, Office 365 and Hyper-V platform
• Strong analytical and problem-solving skills and the ability to remain calm under pressure
• Fluent in oral and written English 

Qualifications: BS in Network Engineering with 5 years of Experience

• Working experience as an IT Executive in IT
• Knowledge in Opera, Point-of-Sale, PC, LAN and other applications widely used in the hospitality business 
• Process professional disposition with excellent communication and interpersonal skills
• Working experience in a similar position or related field
• Good analytical and problem-solving skills
• Self-motivated, pro-active, resourceful and able to work independently with minimum supervision
• Must have SQL knowledge
• Good command and written in English and Bahasa Malaysia
• Experience or knowledge in web/application system support
• Proven track record of VIP support with IT support experience
• Understanding of desktop, laptop, and printer and TCP/IP networking

Qualifications: BA in Management Information Systems with 6 years of Experience

• Working experience in security and network operations
• Hands-on practical experience in configuring and monitoring security systems 
• Good knowledge of IT security controls
• Working experience with IPS, IDS, WAF, Anti-Malware systems and SIEM
• Experience with security practices of Internet, Intranet, WAN and Cloud networks
• Good knowledge of IIS, SMTP, FTP, DNS, DHCP, WINS
• Understanding of Network and Architecture fundamentals 
• Good knowledge of VPN Technologies (IPSEC, SSL)
• Good knowledge of Multi-Vendor Internetworking Technologies (Routers, Switches, Firewalls, Wireless, VPN, Load balancer)
• Working experiences in the IT/electronics industry
• Knowledge in Windows 10, 7 OS and Microsoft Office 2016, DNS and DHCP
• Good troubleshooting skills in office applications, network equipment and Windows server
• Familiar with Windows Server 2016, 2012R2 and 2008 R2

Qualifications: BA in Business Information Technology with 7 years of Experience

• Experience in System migration and Implementation of POS packages
• Previous work in a retail environment 
• Good interpersonal skills and a team player
• Demonstrate ability to operate effectively in a multi-cultural environment
• Good knowledge of Windows Network and Microsoft Office applications
• Able to communicate in English and Bahasa Malaysia
• Experience in CCTV/Access Control/Alarm systems, IT networks, Electronics and Electrical 
• Able to work independently with minimal supervision
• Must be a team player
• Experience in Paid Marketing
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty
• Hands-on experience in paid marketing

Qualifications: BS in Software Engineering with 5 years of Experience

• Working experience with computer/ network/ CCTV/ IT / Smart Home companies
• Highly organized and adaptable, self-motivated
• Good team player with initiative and a high level of drive
• Superior capacity of understanding new concepts and applying them correctly
• High level of attention to detail
• Ability to think outside the box
• Good project management skills
• Good communication (spoken and written), interpersonal and time management skills
• Strong in IT program development and documentation
• Experience in managing networking appliances, switches, routers, and firewalls would be handy
• Good knowledge of MS Office Family products

Qualifications: BA in Information Systems Management with 6 years of Experience

• Experience working as an IT coordinator or in another relevant position
• Foundation knowledge in managing Windows Server 2012
• Profound experience in network management and help desk support (Windows 10)
• Good practical experience of managing IT systems and applications, troubleshooting and repairing issues
• Good knowledge of TCP/IP protocols and LAN/WAN configuration
• Strong communication and interpersonal skills
• Strong organizational and coordination abilities with close attention to detail
• Must have certification (ITIL v3/4, CompTIA Network+, CompTIA Security, etc.) 
• Working experience in IT technical support, especially with standard servers, desktops, networking equipment and cloud
• Possess the ability to resolve issues remotely

Qualifications: BS in Data Analytics with 4 years of Experience

• Experience in providing End User Support
• Experience in Network, routing protocol
• Experience in Windows Active Directory, Windows OS, Linux, email system, database, etc.
• Experience in VBA scripting
• High Proficiency in MS Office and Google Workspace
• Good understanding of TCP/IP and LAN technology
• Knowledge of Windows and MacOS
• Hands-on POS system experience in setting up new stores
• Proactive team player with the ability to work independently with minimal supervision
• Good communication and problem-solving skills
• Able to work with minimum supervision, creative, innovative, to handle employee issues and perform daily duties
• Must be able to work under pressure and meet the demands of the job and a tight schedule

Qualifications: BS in Cloud Computing with 7 years of Experience

• Experience in IT support or equivalent
• Experience in a fast-paced, IT-dependent environment 
• Experience in IT end-user support and operations
• Experience administering M365, Exchange, Teams, Azure Active Directory and Intune environment
• Help desk experience and ability to provide technical and end-user support
• General knowledge of networking, such as IP, DNS, SMTP, and VoIP
• Good analytical skills and attention to detail
• Strong time-management skills and can handle multiple concurrent priorities
• Excellent communication and interpersonal skills
• Must be a self-starter and demonstrate a high level of resilience
• Able to be adaptable and thrive in changing environments

Qualifications: BA in Computer Networking with 6 years of Experience

• Experience with G Suite / Google Workspace administration
• Experience in IT Systems, network, and infrastructure
• Fluent in English - both written and Verbal
• Experience in the implementation of internet surfing, DSL, leased lines, hotel property management systems, revenue management systems, purchasing systems and POS systems
• Proficiency in Windows Server, VMware and other operating systems
• Good working knowledge of MS Office 365 Suite, websites, DNS and CISCO networks or other branding
• Basic knowledge in IT
• Proactive, independent and understand the pressures and demands from clients
• Good interpersonal and effective communication skills
• Experience in IT Network Operation capacity or/and good understanding of the IT support operation

Qualifications: BS in Information Security with 5 years of Experience

• Experience in an in-house IT executive role
• IT savvy, good analytical, communication and problem-solving skills
• Must be motivated to plan and provide suggestions for improving the current business workflow
• Proficient in MS Office, especially in Excel, Microsoft Dynamics NAV, Office 365 and MS SQL
• Knowledge of F&B business workflow and ERP system interface
• Strong technical and troubleshooting skills with relevant experience in IT service desk support, deployment, and administration of wide-ranging systems, networks, and applications
• Possess good interpersonal skills with the ability to work well in a team
• Experience in IT Ops, Service Delivery or ITSM
• Good understanding of Data Center Operations, Risk Assessment, DR/BCP
• Technical knowledge and understanding of Routers/Switches/Networking

Qualifications: BA in Business Systems Analysis with 6 years of Experience