Job Summary: 

• Research and stay up to date on technologies for developing course materials, online delivery platforms and student assessments to improve curriculum
• Collaborate with course instructors to plan, test and implement operational processes to deliver high-quality courses to students
• Test and implement technical solutions that improve the effectiveness of teaching, learning, student engagement and assessment
• Monitor the operational performance (software and hardware) of the course setup and class delivery
• Apply organizational, communication and interpersonal skills to interact effectively with instructors, students, vendors and stakeholders within a collaborative work environment
• Take initiative in recognizing, analyzing, and constructively solving problems and overcoming issues
• Be the primary contact point to provide IT Service Desk support for all applications and IT-related issues
• Monitor the Service Desk mailbox and call queue, responding to queries in a timely and efficient manner
• Perform IT admin duties such as the user account administration for various applications used by the clients
• Use approved remote access tools to detect, diagnose and resolve IT incidents and service requests submitted by the clients
• Participate in a weekly Ticket Prioritization and Escalation Meeting to escalate and discuss any difficult support situations and come up with strategies to resolve escalated issues
• Ensure all customer requests are recorded accurately and with a high level of detail using the Manage Engine - Service Desk Plus call logging software
• Write and update the knowledge base for documenting how to handle support tasks for incidents or service requests

Skills on Resume: 

• Technical Support (Hard Skills)
• IT Administration (Hard Skills)
• System Monitoring (Hard Skills)
• Problem Solving (Soft Skills)
• Communication (Soft Skills)
• Collaboration (Soft Skills)
• Knowledge Management (Hard Skills)
• Remote Troubleshooting (Hard Skills)

Job Summary: 

• Manage support operations for the OnPay system and company activities 
• Being a middleman between the company and the customer, especially in helping customers with the company's product or service
• Monitor and inform the technical team of any technical issues related to the products the company produces 
• Ensures the company's technical operations journey is well managed and managed
• Maintain a good relationship between the company and the customer
• Be a spokesman for the company on any product or issue
• Formulate a system for the company to increase the company's sales
• Utilize and take care of any property and corporate property best
• Participate in any activities/seminars requested by the company
• Report and advise management on technical issues 
• Perform any task assigned by the company with commitment

Skills on Resume: 

• Customer Support (Soft Skills)
• Technical Coordination (Hard Skills)
• Issue Reporting (Hard Skills)
• Operations Management (Hard Skills)
• Relationship Building (Soft Skills)
• Public Communication (Soft Skills)
• Sales Strategy (Hard Skills)
• Team Commitment (Soft Skills)

Job Summary: 

• Create and manage user accounts and access permissions
• Maintain local servers and be responsible for the local data center
• Ensure implementation of the latest software security patches and updates
• Prepare and install home Wi-Fi / Smart Home and router
• Handling Wi-Fi and the router installation process
• Provide troubleshooting, configuration for Wi-Fi and router
• Cross-selling the company's services and Wi-Fi package to customers
• Provide fast and timely solutions to all corporate customer-related problems
• Identify the level of technical knowledge and adjust technical communications to solve corporate customers' problems
• Respond to support calls which include problem identification, escalation, and resolution of product problems
• Ensure corporate customer satisfaction by providing excellent Customer service
• Follow communication procedures, guidelines and policies

Skills on Resume: 

• Account Management (Hard Skills)
• Server Maintenance (Hard Skills)
• Security Updates (Hard Skills)
• Network Installation (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Customer Service (Soft Skills)
• Sales Support (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Develop and implement technology project intake processes
• Lead/drive resource utilization and demand management across the technology group, partnering with technology portfolio leaders
• Own technology portfolio management (from ideation through the realization of the benefits it set out to provide)
• Establish and standardize program/project methodology practices and reporting
• Facilitate business case preparation and approvals, partnering with Operations, Finance and Technology and Enterprise PMO functions
• Lead management IT Steering Committee planning and reporting
• Lead and/or attend various project/program steering committee meetings
• Compile the Enterprise Technology Strategy document and manage/evolve the technology strategy
• Own technology budget creation, tracking, reporting and look for opportunities to streamline technology spend
• Manage technology contracts/licenses/subscriptions procurement/renewal
• Lead a staff of project/program managers performing project and program management responsibilities
• Assist the technology leadership team with annual strategic planning
• Lead identification and implementation of the PPM platform
• Support enterprise PMO with enterprise-wide initiatives, executive and board-level reporting
• Increase the technical depth and capability of reporting teams through both coaching and development and recruitment of critical hires

Skills on Resume: 

• Portfolio Management (Hard Skills)
• Process Standardization (Hard Skills)
• Strategic Planning (Hard Skills)
• Financial Tracking (Hard Skills)
• Contract Management (Hard Skills)
• Team Leadership (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Coaching Development (Soft Skills)

Job Summary: 

• Support the maintenance and update of an existing application
• Migrate embedded systems software stack across platforms and troubleshoot performance bottlenecks in embedded systems software
• Optimize and develop embedded systems by identifying ways to improve performance and robustness as well as integrate new features into the embedded systems
• Support the monitoring of the user interface and conduct user research to understand business needs and user requirements
• Identify emerging technologies or methodologies to design a user interface and conduct usability testing
• Liaise with the vendor on 24-hour maintenance and support services on both hardware and software in the event of any system failure
• Assist the IT Manager in organizing and conducting training for the user department on all software applications used by the hotel
• Resolve any routine operation breakdown in any user department
• Coordinate and monitor front office and back office system operations
• Solve daily system problems, rectify errors (seek external assistance)
• Coordinate and conduct system training for existing and new associates (users only)
• Ensure a regular maintenance schedule for hardware and software
• Ensure the procedure for physical security and custody of computer equipment is adhered to

Skills on Resume: 

• Performance Optimization (Hard Skills)
• User Research (Soft Skills)
• UI Design (Hard Skills)
• Vendor Coordination (Soft Skills)
• Technical Training (Soft Skills)
• Problem Solving (Soft Skills)
• System Monitoring (Hard Skills)
• Hardware Maintenance (Hard Skills)

Job Summary: 

• Managing the upgrading, installation and troubleshooting of the Windows Server Environment and the Azure Environment
• Monitoring and enhancing the improvement of the health of servers and network devices
• Performing routine technical documentation, system patch, network and system security control implementation, and maintenance/ enhancement/ backup operations
• Perform standard software applications and installations from prepared images
• Liaising with internal stakeholders and external clients for the deployment of IT Solutions
• Managing or taking an active part in end-to-end recruitment processes of technology roles including search, mapping and candidate relations management activities for all levels of positions
• Taking an active part in local and global talent projects
• Ensuring strong stakeholder management with internal and external parties
• Responsible for the management of related IT systems such as the applicant tracking system
• Supporting the youth programs’ talent acquisition processes

Skills on Resume: 

• Server Management (Hard Skills)
• Network Monitoring (Hard Skills)
• System Maintenance (Hard Skills)
• Security Control (Hard Skills)
• Client Liaison (Soft Skills)
• Talent Acquisition (Soft Skills)
• Stakeholder Management (Soft Skills)
• Project Coordination (Soft Skills)

Job Summary: 

• Building and maintaining both on-premise and cloud infrastructure architecture
• Oversee the organization’s security landscape and take care of day-to-day operations and security data structures
• Conduct threat/risk analysis and provide suggestions for improvement
• Recognize potential cyber attacks and escalate accordingly
• Provide expertise for implementing cloud security (internal) and product security (external)
• Assess architecture and design for security vulnerabilities and remediate issues 
• Build and maintain monitoring, auditing, and reporting frameworks for security/compliance needs
• Develop processes for producing artifacts that support security and compliance requirements
• Regular updating of virus protection software and security systems
• Provide prompt and effective IT support service to all staff
• Perform backup and other maintenance work for the whole IT infrastructure
• Ensure management of server disk space usage based on information gathered
• Participate in other IT support projects as defined from time to time
• Maintain the company website and other social media
• Involved in Email Marketing and social media marketing

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Cybersecurity (Hard Skills)
• Risk Analysis (Hard Skills)
• Cloud Security (Hard Skills)
• Compliance Monitoring (Hard Skills)
• IT Support (Soft Skills)
• System Maintenance (Hard Skills)
• Digital Marketing (Soft Skills)

Job Summary: 

• Installation and Troubleshooting of Software Issues
• Network Printer share, troubleshooting and installation
• Troubleshoot/repair/resolve technical problems/issues related to computer hardware and the internet
• Maintain confidentiality of proprietary information, protect company assets
• Maintaining and upgrading existing systems 
• Troubleshoot and provide technical support to users on hardware peripherals, software, networks, servers and business applications
• Setting up computer hardware peripherals and performing server installations, administration and maintenance
• Ensure all hardware peripherals are updated/ installed with the latest security patches/ antivirus to prevent security risks
• Hardware and software inventory upkeep to ensure inventory accuracy
• Performing and monitoring daily data backup
• Liaising with external parties on IT issues and purchases
• Provide 24/7 off-site support on a rotational basis

Skills on Resume: 

• Software Troubleshooting (Hard Skills)
• Network Management (Hard Skills)
• Hardware Repair (Hard Skills)
• System Maintenance (Hard Skills)
• Technical Support (Soft Skills)
• Security Management (Hard Skills)
• Inventory Control (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Maintain and operate all servers in the company
• Ensure all servers are up and running 24/7
• Maintain and monitor all the network infrastructures in the company to ensure they are up and running 24/7
• Ensure all data backup is successful on a daily and a monthly basis
• Maintain and monitor the PABX system as well as report to the supporting vendors if system failure
• Liase with the vendor who provides IT business solutions
• Keep an inventory of computer hardware and software in the company's premises
• Update record licenses and computer hardware from time to time
• Update OS patches, security patches on all the computers
• Ensure sufficient stock of ink/ toner for all printers
• Maintain and update the IT security policy for the company, and follow HQ IT policy instructions
• Ensure that appropriate control measures are put in place to manage the IT risks
• Provide end-user support to all staff, including the relevant IT training
• Perform IT inspections and audits from time to time

Skills on Resume: 

• Server Management (Hard Skills)
• Network Monitoring (Hard Skills)
• Data Backup (Hard Skills)
• System Maintenance (Hard Skills)
• Vendor Coordination (Soft Skills)
• Inventory Management (Hard Skills)
• Security Compliance (Hard Skills)
• User Support (Soft Skills)

Job Summary: 

• Oversee the service desk management, maintenance and provide necessary support and source for resources 
• Oversee all stages of the new IT requirement from planning to setup
• Deploy best practices and enforce governance, change control for operations and project delivery to ensure smooth running operations and project delivery to the highest quality, within time and budget
• Drive effective management of resources to drive resolution of issues and risks and effectively mitigate within desired tolerance levels
• Contribute to the improvement of operations processes and work towards driving an agile mindset
• Monitor staff performance and productivity regularly
• Lead, prioritization and handling of support issues, driving the team towards a long-term solution to avoid recurrence
• Perform periodic in-process audit to ensure process effectiveness for service delivery and ensure risk assessments are meeting compliance
• Managing multi-disciplinary scopes within the new IT requirements, which includes planning, communication, managing expectations, cost/budget, identifying risk, and 3rd party liaison
• Ensure all maintenance and support agreements and licenses are properly maintained, adequate, current and all contracts are in favor of the company in term of cost, scopes, exit clauses and all legalities
• Setting standards, SOP and planning of current and future requirements for proper and adequate IT-related working tools for the Company in meeting changing technologies
• Keep abreast with trends and emerging technologies

Skills on Resume: 

• Service Management (Hard Skills)
• Project Planning (Hard Skills)
• Change Control (Hard Skills)
• Risk Mitigation (Hard Skills)
• Process Improvement (Soft Skills)
• Team Leadership (Soft Skills)
• Compliance Auditing (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Assist end-user expectations and systems issues using technical and client service skills
• Manage the fundamentals of IT security protocol (account administration, etc.)
• Install new Mac hardware and configure software as well as troubleshoot and repair malfunctioning software in a macOS environment using JAMF
• Help set up and upgrade computer systems in a networked environment with minimum end-user interruption
• Manage break-fix expectations with staff and effectively communicate changes accordingly
• Troubleshoot and repair or arrange for the repair of defective computer equipment
• Effectively communicate the status of issues and projects in progress to concerned parties on a timely basis
• Document and communicate system support issues with end-users, IT staff, and management
• Works with the global IT team to implement large-scale IT projects and new office acquisitions
• Identifies areas of development that can be implemented in a future project, be it support, hardware, software or procedurally oriented

Skills on Resume: 

• Technical Support (Hard Skills)
• IT Security (Hard Skills)
• Hardware Installation (Hard Skills)
• Software Configuration (Hard Skills)
• Network Setup (Hard Skills)
• Problem Solving (Soft Skills)
• Communication (Soft Skills)
• Project Implementation (Hard Skills)

Job Summary: 

• Ensures personal and deliverable objectives are met on an ongoing basis
• Accurately reports activity levels to the manager and team
• Escalates general IT requests to appropriate team members, acting as a first point of contact for inquiries
• Work closely with the line manager to maximize own strengths, improve weaknesses and support individual and team career development
• Supports the training of other TEAM LEWIS employees where relevant
• Regularly attends TEAM LEWIS training sessions to enhance skills and develop knowledge
• Runs and supports training sessions, with a view to maximizing opportunities to expand team skills
• Takes a proactive role in promoting the TEAM LEWIS brand, its work, identity and values
• Contributes and supports the continuous improvement of systems, practices and policies

Skills on Resume: 

• Performance Management (Soft Skills)
• Activity Reporting (Hard Skills)
• Request Handling (Soft Skills)
• Team Collaboration (Soft Skills)
• Employee Training (Soft Skills)
• Development (Soft Skills)
• Brand Promotion (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Provide daily technical maintenance and support to end users on laptop, database, WIFI, networking and server management issues for about 50 staff
• Support existing cloud-based solutions and applications (e.g., Microsoft 365 applications, Teams, OneDrive, etc)
• Technical coordination for Salesforce and other software
• Prepare and implement a Preventive Maintenance Schedule for all IT hardware and software
• Manage Disaster Recovery Process and ensure regular daily backup
• Maintain inventory of hardware and software including contracts and licenses
• Update and maintain Policy and Procedures for the IT Department and for the user departments
• Propose new/enhanced IT solutions to address organizational and user needs
• Conduct IT and cyber security induction session for existing staff and new joins
• Perform other IT or systems-related tasks assigned by the management

Skills on Resume: 

• Technical Support (Hard Skills)
• Cloud Management (Hard Skills)
• Software Coordination (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Disaster Recovery (Hard Skills)
• Inventory Management (Hard Skills)
• Policy Development (Hard Skills)
• Cybersecurity Training (Soft Skills)

Job Summary: 

• Working with Windows Server, Active Directory, DHCP, Backups, Sophos Antivirus, SQL Server, HyperV, etc
• Working with LANs/WANs, Routers/Switches, firewalls, DNS, TCP/IP, DHCP, Wi-Fi, VPN and P2P
• Monitoring and fault-finding for issues related to network connectivity
• Working with all flavors of Windows / Office 201x/ Office 365, custom applications, printers, etc
• Create AD Accounts and Email Accounts for new staff and termination of the same for resigned staff
• Day-to-Day IT Support for end-users on Outlook, file server, Print servers, various business applications, etc
• Coordinate the IT audit with the auditors
• Drive projects and make decisions, while managing stakeholders’ expectations effectively
• Conduct requirement analysis, design, and development for new applications and functionalities within the organization
• Provide support and maintenance for the existing application systems
• Perform day-to-day operations and troubleshooting
• Provide application training for the end users
• Create and maintain application system documentation
• Research, evaluate and recommend system technologies to support business requirements
• Collaborate with the product owner to achieve sprint goals

Skills on Resume: 

• Server Administration (Hard Skills)
• Network Management (Hard Skills)
• Troubleshooting (Hard Skills)
• User Support (Soft Skills)
• IT Auditing (Hard Skills)
• Project Management (Soft Skills)
• Application Development (Hard Skills)
• Technical Training (Soft Skills)

Job Summary: 

• Install and configure hardware equipment and software systems
• Perform IT operations and provide preventive maintenance of hardware, peripherals and their related infrastructure and IT administration
• Participate in technical research and development to enable continuing innovation within the infrastructure and the emerging state-of-the-art technology
• Ensure the system hardware, operating system, software system, and its related procedures adhere to the organizational values, such as hardware and software standardization, genuine software licenses, and enforce Group IT Policies, etc.
• Liaise and assist the project team with technical issues in the initiation and planning phases of the project, such as the definition of needs, benefits, and technical strategy
• Research and development within the project life-cycle, technical analysis and design
• Support of operations staff in executing, testing and rolling out the solutions
• Ensure the versions of Windows servers and their operating systems are always up to date
• Apply OS patches and security upgrades regularly
• Upgrade administrative tools and utilities and configure or add new services, configure hardware, peripherals, services, settings, active directories, storage, and office applications

Skills on Resume: 

• Hardware Installation (Hard Skills)
• Preventive Maintenance (Hard Skills)
• IT Administration (Hard Skills)
• Technical Research (Hard Skills)
• Policy Compliance (Hard Skills)
• Project Support (Soft Skills)
• System Upgrades (Hard Skills)
• Security Management (Hard Skills)

Job Summary: 

• Responsible for system operations and system support, maintenance and research and development to ensure continual innovation, and automate approaches for system administration tasks
• Identify approaches that leverage resources and provide economies of scale
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Perform regular security monitoring system to identify any possible intrusions in the network
• Coordinate in-house Disaster Recovery Drill periodically (to restore the backup data from NAS (Network Attached Storage) or from the private cloud to a standalone server
• Get the key process users to test the restored backup data and run the application (e.g., AX), and test the shared folders
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks, and the media is recycled and sent for off-site storage every week
• Perform regular file archival and purge unimportant files or folders on servers and user desktops/notebooks, including emails and local drives
• Create, change, and disable user accounts as per request with proper approval
• Provide user support as per request and investigate or troubleshoot issues at the highest priority

Skills on Resume: 

• System Administration (Hard Skills)
• Performance Monitoring (Hard Skills)
• Security Monitoring (Hard Skills)
• Disaster Recovery (Hard Skills)
• Data Backup (Hard Skills)
• File Management (Hard Skills)
• User Account Management (Hard Skills)
• Technical Support (Soft Skills)

Job Summary: 

• Repair and recover the hardware or software failures, coordinate and communicate with users about the failures or issues
• Maintain up-to-date operational and configuration procedures
• Perform ongoing performance tuning, hardware upgrades, and resource optimization 
• Configuring CPU, memory, and disk partitions 
• Allow remote-access and video-conferencing-access support to users on-site and off-site using the TeamViewer or MS Teams software
• Standardize the applications for the notebook with a camera and include TeamViewer and MS Teams
• Document the inventories of the number of software licenses, the number of notebooks and desktops, and the number of MS Office licenses to be tracked by device asset or serial numbers and by users
• Interpret or discuss information with users, which involves terminology or concepts not familiar to many people
• Regularly provide advice and recommend actions involving complex issues

Skills on Resume: 

• Hardware Repair (Hard Skills)
• Performance Optimization (Hard Skills)
• System Configuration (Hard Skills)
• Remote Support (Hard Skills)
• Software Standardization (Hard Skills)
• Inventory Documentation (Hard Skills)
• User Communication (Soft Skills)
• Technical Advisory (Soft Skills)

Job Summary: 

• Ensure that the Hotel’s computer systems and network traffic are running efficiently without compromise to the security network
• Responsible for the 1st level support for calls related to hardware and software applications
• Attend to IT support calls from users and log each call with a detailed description
• Monitor and report on operational IT problems and carry out tests on software implementations
• Update software patches and install anti-virus systems to protect the systems
• Train end-users on the correct usage of IT systems and provide first-line user support services before referring to vendor support
• Maintain accurate and comprehensive recording of incidents to efficiently identify the cause of the incidents and trends
• Evaluate problem management closely with the resources available to identify and initiate problem rectification
• Source and coordinate with IT vendors/ suppliers on the Company’s IT-related purchases
• Maintain a comprehensive inventory of hardware and software licenses and keep it up to date whenever there are changes

Skills on Resume: 

• Issue Logging (Hard Skills)
• System Monitoring (Hard Skills)
• Software Maintenance (Hard Skills)
• User Training (Soft Skills)
• Problem Management (Soft Skills)
• Vendor Coordination (Soft Skills)
• Inventory Management (Hard Skills)
• Incident Recording (Hard Skills)

Job Summary: 

• Search for potential clients from Google and LinkedIn
• Contact clients through telecalling, email, and LinkedIn
• Market products and solutions to potential new clients to increase business
• Research and build relationships with new clients
• Conduct meetings through MS Teams or hold physical meetings of seniors at the client's site
• Sell products and solutions to clients and keep them updated
• Keep Customer Satisfaction high by providing them with technical support and the best commercials
• Assist business users with the management and review of internal WMS systems
• Enhance user experience with the management of internal IT tools
• Liaise with both corporate IT and vendors in handling network and infrastructure planning, functions and system design
• Support various business units in resolving technical issues

Skills on Resume: 

• Client Prospecting (Soft Skills)
• Sales Marketing (Soft Skills)
• Relationship Building (Soft Skills)
• Customer Support (Soft Skills)
• System Management (Hard Skills)
• Technical Support (Hard Skills)
• Network Planning (Hard Skills)
• IT Coordination (Soft Skills)

Job Summary: 

• Manage office IT Infrastructure
• Provide overall IT system administration and maintenance support
• Install, repair and configure desktops, laptops, printers, servers and network
• Troubleshoot daily PC issues
• Repair and upgrade the PC
• Diagnose and solve hardware/software-related issues
• Maintenance records of software licenses
• Plan and undertake scheduled maintenance upgrades
• Update and maintain email and website content
• Perform support/operations on all IT systems
• Handle VPN access and DNS server
• Maintain and Management of system technologies such as Windows server, PC's, laptops and installing and configuring new equipment and software
• Application and software user support and troubleshooting
• Manage Warehouse Management systems and/or ERP Management
• Maintain the Email, File, Antivirus and backup service
• Responsible for IT systems security
• Maintain the disaster recovery policy, IT policies and system documentation

Skills on Resume: 

• IT Administration (Hard Skills)
• System Maintenance (Hard Skills)
• Hardware Installation (Hard Skills)
• Troubleshooting (Hard Skills)
• Software Management (Hard Skills)
• Network Management (Hard Skills)
• Security Management (Hard Skills)
• ERP Management (Hard Skills)

Job Summary: 

• Troubleshoot and resolve day-to-day IT-related problems encountered by end-users with their laptops/desktops /workstation applications including Autodesk and Bentley software
• Perform routine backup work such as administering daily backup jobs and restoring backup data
• Monitor and Maintain Networking devices, CCTV, office Wi-Fi, and door access
• Set up the router and network for the construction site
• Provide IT-related guidance for software including email archiving
• Administrate IT service requests
• Administrate AD user account including adding and removing users and group access
• Administer email accounts including creation and deletion of email accounts
• Administrate engineering applications such as Autodesk and Bentley
• Update and maintain the corporate intranet website

Skills on Resume: 

• Technical Support (Hard Skills)
• Data Backup (Hard Skills)
• Network Maintenance (Hard Skills)
• System Setup (Hard Skills)
• User Administration (Hard Skills)
• Email Management (Hard Skills)
• Software Administration (Hard Skills)
• Website Maintenance (Hard Skills)

Job Summary: 

• Support and maintain IT systems including computers, servers, networks and software
• Administrate Windows file shares, active directory users and groups
• Support IT upgrading projects and the Business Analyst role
• Develop simple SQL database applications and scripts/tools to automate business processes
• Reporting to the IT Manager
• Maintain application system user accounts including create, modify and delete
• Maintain the application system user on role assignment
• Perform regular checks on account validity
• Reset user account password
• Ensure equipment is kept in a proper manner
• Prepare documentation and reports
• Responsible for fixed assets inventory records, tagging and deployment schedule

Skills on Resume: 

• System Maintenance (Hard Skills)
• Network Administration (Hard Skills)
• Project Support (Soft Skills)
• Database Development (Hard Skills)
• User Management (Hard Skills)
• Account Maintenance (Hard Skills)
• Documentation (Hard Skills)
• Asset Management (Hard Skills)

Job Summary: 

• Responsible for the design and provision of IT network infrastructures
• Provide IT training and support to end-users
• Implementation and management of IT infrastructure
• Involved in Change and Incident Management
• Perform systems administration for Windows servers
• Proactive monitoring and maintenance of systems and networks
• Supervision of vendors for selected tasks
• Administering business solutions (Tessaract)
• Assist the IT Manager in ad-hoc tasks
• Assist the IT Manager in rolling out policy implementations or changes
• Participate and assist in IT projects
• Manage SLAs and ensure KPIs are met
• Ensure best practices are followed for requirements
• Manage IT asset lifecycle management
• Participate in BCP and DR activities, IT Audits and Assessments

Skills on Resume: 

• Network Design (Hard Skills)
• IT Training (Soft Skills)
• Infrastructure Management (Hard Skills)
• Incident Management (Hard Skills)
• System Administration (Hard Skills)
• Vendor Supervision (Soft Skills)
• Asset Management (Hard Skills)
• Audit Compliance (Hard Skills)

Job Summary: 

• Maintaining, monitoring, upgrading, troubleshooting, and coordinating for Dell PowerEdge Server Machines (2xT420, 1xT330, 1xR430)
• Maintaining, monitoring, troubleshooting, and coordinating Windows servers and remote desktop servers and clients
• Monitoring and managing with StorageCraft SPX and Image Manager
• Assisting shore and ship users (LAN, email client and application setup and troubleshooting) for their IT matters
• Arranging to buy and set up new PCs and Software for them
• Coordinating with IT software and hardware suppliers, ISP, email hosting service provider, VoIP provider and Office Software Vendors (Danaos Shipping App, SME Payroll App and Cheque Writer app)
• Coordinating with Ship SAT providers for Terminal and Airtime Plans Subscription
• Assisting ships for terminal setup, monitoring and controlling their SAT Data Usage
• Processing IT and Ship SAT-related monthly invoices

Skills on Resume: 

• Server Maintenance (Hard Skills)
• System Monitoring (Hard Skills)
• Data Management (Hard Skills)
• User Support (Soft Skills)
• Hardware Setup (Hard Skills)
• Vendor Coordination (Soft Skills)
• Network Communication (Hard Skills)
• Invoice Processing (Hard Skills)

Job Summary: 

• Manage and monitor wireless and wired network utilization to ensure reliable performance
• Manage and monitor the storage and application server
• Follow up on desktop, network, and applications issues and troubleshoot systems promptly to minimize system downtime
• Provide technical support to unresolved issues brought to the attention
• Provide support and standby to eduCLaaS customers
• Configure and provide network connectivity for all PCs, printers and applications
• Perform routine system maintenance and implement LH/LG internal systems 
• Assist in organizing and configuring network resources
• Diagnosing hardware and software problems
• Installing/configuring new computers/telephones
• Troubleshooting printers/scanners/copiers
• Maintaining inventory of equipment and supplies (cables, adapters, etc.)
• Maintain and manage Email backups
• Manage AV system, schedule and monitor Webinar session of Cisco WebEx Training center

Skills on Resume: 

• Network Management (Hard Skills)
• Server Monitoring (Hard Skills)
• System Troubleshooting (Hard Skills)
• Technical Support (Soft Skills)
• Network Configuration (Hard Skills)
• Hardware Installation (Hard Skills)
• Inventory Maintenance (Hard Skills)
• Backup Management (Hard Skills)

Job Summary: 

• Meet and coordinate with business units to establish project scope, system goals, and requirements
• Develop, analyze and organize requirement specifications, data mapping, diagrams, and flowcharts for the development team
• Prepare Business Requirement Documents and/ or Technical Specification Documents in accordance to Business Requirements
• Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process
• Arrange, coordinate and conduct user acceptance testing (UATs) and user training sessions, with involved stakeholders and end-users, and follow up on reported data models, dashboards and/or reports related issues closely
• Provide documentation of all processes and training 
• Prepare a detailed audit program and execute IT audits and Integrated audits through applying risk-based auditing skills, the usage of data analytics and professional judgment
• Perform IT general and application controls review leveraging on strong technical knowledge of various technology applications, operating systems, databases, network and infrastructure to evaluate controls design and operating effectiveness
• Develop relevant scripts/ analysis objectives and perform data analysis to identify trends and behavior of businesses
• Communicate in formal audit report writing, the root causes of identified issues, associated risks, recommendations for improvements and ensure corrective action plans are properly implemented by management
• Support the Group Internal Audit in the prompt delivery of the IT audit plan, including fraud audits, data analytics projects and other ad-hoc duties on request

Skills on Resume: 

• Project Coordination (Soft Skills)
• Requirements Analysis (Hard Skills)
• Documentation (Hard Skills)
• Quality Assurance (Hard Skills)
• User Training (Soft Skills)
• IT Auditing (Hard Skills)
• Data Analysis (Hard Skills)
• Report Writing (Soft Skills)

Job Summary: 

• Provide 1st point of contact for telephony, email, and ticketing system services to customers facing support for initial fault diagnosis or new IT services
• Liaise with the customer throughout the support cycle to ensure satisfactory resolution of the problem
• Monitor Service Desk for tickets assigned to the queue and process first-in-first-out based on priority/severity
• Provide and maintain a status update of the tickets/IT service requests within the agreed SLA
• Plan, monitor and implement all IT Security related infrastructure, hardware, procedures, processes and best practices elements
• Ensure all IT Security infrastructure, hardware, procedures, processes and practices are up and running at optimum performance by constant monitoring and necessary fine-tuning
• Measure the performance and effectiveness of the Service Desk and Helpdesk processes and recommend improvements to the related processes
• Establish and maintain knowledge and configuration management of IT services
• Constantly supervise and manage subcontractors to maintain complete maintenance of office automation
• Test and check the IT equipment (Laptop, PC, Printer, Projector, VMT, Mobile phone and other IT devices) when newly purchased or when received for repair, service and replacement purposes
• Maintain proper records on the allocation of the Company’s IT assets
• Responsible for the implementation of Information Security (IS) and IT policies that reflect the organization’s needs regarding the protection of information and assets and the integrity and privacy of the organization’s intellectual property

Skills on Resume: 

• Customer Support (Soft Skills)
• Ticket Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Security Management (Hard Skills)
• System Monitoring (Hard Skills)
• Process Improvement (Soft Skills)
• Asset Management (Hard Skills)
• Policy Implementation (Hard Skills)

Job Summary: 

• Develop, program, as well as maintain and implement new functionalities and features for existing content management systems (CMS) and customer relationship management systems (CRM), integrating with defined APIs, databases and infrastructure
• Write and maintain clean, reusable and efficient code, using defined IDEs and tools
• Perform internal tests and code reviews to identify application-related bugs, bottlenecks and/or quality issues, and work with fellow developers as well as relevant parties to fix and resolve the same
• Verify deliverables against the agreed qualities and standards as per the approved specifications
• Support user acceptance testing (UATs) and user training sessions, with involved partners and vendors, for the stakeholders and end-users, and resolve reported application-related issues closely
• Create, update and maintain proper specifications, such as functional, technical and/or database specifications
• Handling of export documentation, commercial invoice, packing list, bill of lading, marine insurance certificate, certificate of origin, letter of credit required documents
• Ensure a full set of shipping documents is in order and post to respective customers promptly
• Issue sales order and delivery note into the system
• Liaise with the production planner and the inventory controller for delivering planning

Skills on Resume: 

• Software Development (Hard Skills)
• Code Review (Hard Skills)
• Quality Assurance (Hard Skills)
• User Support (Soft Skills)
• Technical Documentation (Hard Skills)
• Export Documentation (Hard Skills)
• Order Processing (Hard Skills)
• Cross-Department Coordination (Soft Skills)

Job Summary: 

• Ensures the day-to-day Restaurant Technology devices and systems are working well in all the restaurants, troubleshooting and escalating to related vendors 
• Understands the new feature/updates availability with the Restaurant Technology devices and systems
• Identifies useful features to activate with the business users
• Understands business needs and how they can be supported by Restaurant Technology devices and systems
• Leads in the execution of planning, testing and deployment of changes in restaurant systems to activate features/enhancements to support business needs
• Documents user and configuration manuals, conducts training and end-user support
• Provides installation and technical support to the end user
• Configures, installs and maintains current application systems
• Responding promptly to support issues and requests
• Maintain IT assets, licenses and documentation
• Monitoring and maintaining computer systems and networks
• Setting up accounts for new users
• Repairing and replacing equipment 
• Scripting and programming for system administration and/or user requirements

Skills on Resume: 

• System Maintenance (Hard Skills)
• Technical Support (Hard Skills)
• Feature Activation (Hard Skills)
• Business Analysis (Soft Skills)
• Change Management (Hard Skills)
• User Training (Soft Skills)
• Asset Management (Hard Skills)
• System Configuration (Hard Skills)

Job Summary: 

• Ensure internal users have their IT issues resolved
• Logging and processing all technical requests based on the complaints/tickets received from the users
• Installing and configuring computer hardware, software, basic network troubleshoots, printers, door access and CCTV
• Planning and undertaking scheduled maintenance upgrades with HQ
• Setting up accounts for staff, ensuring that all platforms used by the company are installed
• Communicate with clients via chat/f2f/emails to determine the nature of any problems they encounter
• Investigating, diagnosing and solving computer software and hardware as well as documenting it
• Managing the company’s IT assets
• Administration, planning and installation of Windows-based systems
• On and offboarding of users across multiple systems and platforms
• Monitoring network status and reporting to the manager every week
• Working within the ticket system to ensure fast turnaround times for all helpdesk queries
• On-site and remote support for international users
• Maintain and outperform SLAs and CSAT scores

Skills on Resume: 

• Technical Support (Hard Skills)
• Ticket Management (Hard Skills)
• Hardware Installation (Hard Skills)
• System Maintenance (Hard Skills)
• Account Setup (Hard Skills)
• Client Communication (Soft Skills)
• Asset Management (Hard Skills)
• Remote Support (Soft Skills)

Job Summary: 

• Provide regional IT support delivery in APAC, ensuring global IT user support experience, IT strategy and services are delivered
• Collaborate with HQ IT in supporting end user computing including conference technology, VPN, Office 365 and applications/software within the corporate environment
• Build, set up, maintain, implement, and troubleshoot for technology-related matters affecting end-user productivity
• Provide support for regional and global LAN, WAN and Wireless infrastructure
• Support IT network and Integration projects, which include the integration of new acquisitions into the corporate IT infrastructure
• Support and resolve user incidents across the region
• Coordinate and track all incidents, information security and security awareness
• Developing infrastructure blueprints, solution diagrams, technology stack and integration mapping at an organization-level
• Provide the control, reliability, and performance of network switches, routers and firewalls
• Monitor the overall integrity and security of the network architecture
• Provide recommendations on how to improve the company's network infrastructure using best practices/latest technologies
• Troubleshoot network-related issues promptly
• Maintain network performance by performing network monitoring, analysis, and performance tuning
• Create and maintain documentation related to network configuration, policies, procedures and service records
• Support to ensure smooth IT operations by being a backup to the helpdesk both local and regional vendors and services
• Participate in corporate IT projects and team with both regional and HQ IT colleagues

Skills on Resume: 

• Regional Support (Soft Skills)
• User Support (Hard Skills)
• Network Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Project Integration (Hard Skills)
• Security Monitoring (Hard Skills)
• Infrastructure Design (Hard Skills)
• Documentation (Hard Skills)

Job Summary: 

• Day-to-day IT assistance and support to all users (i.e., troubleshoot, diagnose, resolve all network problems and software issues, install, configure, administer, and maintain IT software/hardware)
• Monitor and respond quickly to incoming requests related to IT issues promptly
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc)
• Assist with the onboarding of new users
• Keep an inventory of all equipment, software, and license users
• Install, configure, and upgrade PC software
• Responsible for the daily operations and maintenance of the company’s IT infrastructure
• Ensure 24x7 system availability and do troubleshooting
• Maintain technical documentation, configuration procedures and best practices
• Provide IT support and services to staff
• Provide any other technical support related to the company

Skills on Resume: 

• IT Support (Hard Skills)
• Problem Solving (Hard Skills)
• Hardware Maintenance (Hard Skills)
• User Onboarding (Soft Skills)
• Asset Management (Hard Skills)
• Software Installation (Hard Skills)
• System Administration (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Provide in-house IT support including day-to-day operations, monitoring and problem resolution for all of the server/storage/network devices, MacBooks, iMac, etc.
• Provide help desk support and escalate problem identification, diagnosis and resolution with third-party vendors
• Provide support for all in-house software, like generating new customized reports and liaising with software vendors
• Manage IT system infrastructure, maintain IT assets for hardware and software inventories and software licensing
• Maintain office network connectivity such as internet, wifi routers and network switches
• Maintain door access security systems
• Work with the HR department for the issuance of new staff IT equipment and conduct IT orientation for new employees
• Record keeping of damaged/ faulty parts, IT assets and ensure consistent enforcement of company policies
• Backup of mobile devices, desktops, laptops and servers
• Ensure cybersecurity and PDPA protections for customers' data
• Support ERP software to formulate reports as per HOD requirements

Skills on Resume: 

• IT Support (Hard Skills)
• Helpdesk Management (Hard Skills)
• Software Maintenance (Hard Skills)
• Infrastructure Management (Hard Skills)
• Network Maintenance (Hard Skills)
• Security Systems (Hard Skills)
• Employee Onboarding (Soft Skills)
• Data Protection (Hard Skills)

Job Summary: 

• Work closely with business users in all change requests which include gathering change requirements, documenting system requirement definition, testing and implementation
• Responsible for bespoke development, which will include generating program design specifications and programming codes based on the system design specifications and user requirements
• Responsible for managing project development from beginning to end to ensure smooth system implementation for new business initiatives and project documentation
• Perform user acceptance tests for written programs
• Prepare the required documentation
• Maintain and enhance existing programs to meet current business needs and training
• Provide service desk logging and support for all incident calls related to software applications under his/her responsibilities
• Ensure compliance and consistency of application standards and procedures
• Support store system operation on rotating shift and other duties as assigned by Management

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• Software Development (Hard Skills)
• Project Management (Hard Skills)
• User Testing (Hard Skills)
• Documentation (Hard Skills)
• Application Maintenance (Hard Skills)
• Incident Support (Soft Skills)
• Compliance Management (Hard Skills)