Job Summary: 

• Responsible for IT infrastructure design and implementation.
• Responsible for hybrid cloud design and implementation for security.
• Responsible for IT infrastructure management.
• Manage routine maintenance for the infrastructure platform, including DC, Hyper-converged platform, and network.
• Implement security solutions to meet the global IT policy.
• Responsible for OS dispatch and upgrade management.
• Responsible for Cloud management.
• Provide level 3 support for all the site’s infrastructure.
• Lead the team with a clear mission and vision.
• Enhance internal and external training for team members’ growth.

Skills on Resume:

• IT Infrastructure Design (Hard Skills)
• Hybrid Cloud Security (Hard Skills)
• Platform Maintenance (Hard Skills)
• Cloud OS Management (Hard Skills)
• Security Implementation (Hard Skills)
• Level 3 Support (Hard Skills)
• Team Leadership (Soft Skills)
• Training Development (Soft Skills)

Job Summary: 

• Manage global IT infrastructure, including routers, firewalls, switches, servers, virtual hosts, storage systems, phone switches, and other equipment.
• Manage the physical aspect of the global infrastructure, including datacenters, physical plant cabling, and network closets.
• Ensure their compliance with technology standards and Medpace procedures.
• Oversee the backup, restore, and archive processes for Medpace servers, ensuring successful daily completion and escalating issues to Sr. IT Management.
• Serve as the liaison to Software Development, System Owners, and others when IT Infrastructure is involved.
• Research, propose, and implement enhancements to Medpace IT infrastructure and procedures to meet company objectives.
• Supervise, train and develop systems and/or network engineers.
• Identify, research, and resolve technical problems of Medpace's IT infrastructure.

Skills on Resume:

• Infrastructure Management (Hard Skills)
• Physical Infrastructure (Hard Skills)
• Standards Compliance (Hard Skills)
• Backup Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Infrastructure Improvement (Hard Skills)
• Team Supervision (Soft Skills)
• Problem Resolution (Hard Skills)

Job Summary: 

• Provide functional leadership of the financial/operational audit process.
• Ensure assigned audits are completed in compliance with department policies and procedures.
• Conduct a Security Assessment, identify all areas of risk and effectively report on results.
• Responsible for all IT infrastructure, RFQ costing and implementation of projects within the organization.
• Lead and implement the infrastructure and technical support for all areas, including Contact Center.
• Identify areas/processes for improvement and propose recommendations.
• Engage with Stakeholders, provide technical advice and assist in the resolution of operational issues.
• Assist with developing annual resource forecasts and managing resource allocations and projects.
• Maintain current and accurate inventory of IT hardware, software and resources.

Skills on Resume:

• Audit Process Leadership (Soft Skills)
• Security Risk Assessment (Hard Skills)
• IT Infrastructure Oversight (Hard Skills)
• Project Execution (Hard Skills)
• Process Optimization (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Resource Planning (Hard Skills)
• IT Asset Management (Hard Skills)

Job Summary: 

• Manage the delivery of IT Infrastructure operations and services for Eurofins Food and Environment testing in the UK and Ireland.
• Lead, develop and motivate a team of IT Support, Field Service agents and System Administrators.
• Manage resourcing for IT Infrastructure projects, balancing business and personal development goals.
• Manage and implement a strong ITIL-based service desk, with a key focus on business.
• Design, plan, build and continuously optimise IT Infrastructure, conforming to agreed security/compliance policies.
• Apply IT Service Management and Change Management practices.
• Proactively analyse risks within IT services and eradicate them through agreed service improvement plans.

Skills on Resume:

• IT Service Delivery (Hard Skills)
• Team Leadership (Soft Skills)
• Resource Management (Hard Skills)
• Service Desk Management (Hard Skills)
• Infrastructure Design (Hard Skills)
• ITIL Implementation (Hard Skills)
• Change Management (Hard Skills)
• Risk Mitigation (Soft Skills)

Job Summary: 

• Ownership and delivery of Infrastructure and related services, including working with international teams to manage and deliver services.
• Transform the Infrastructure organisation and approaches, meet Group and Industry standards and modernise.
• Implement security tools and services aligned to Group standards.
• Implement the appropriate processes, training, and skills.
• Support for reporting team members to allow for efficiency and growth of the team.
• Actively support customer-facing teams, ensuring that customer issues are resolved in a timely manner.
• Keep up to date with industry changes and keep innovating with new solutions and platforms.
• Support deployment and administration across cloud solutions and data center (Microsoft Azure).

Skills on Resume:

• Infrastructure Ownership (Hard Skills)
• Service Delivery (Hard Skills)
• Security Implementation (Hard Skills)
• Process Improvement (Soft Skills)
• Team Development (Soft Skills)
• Customer Support (Soft Skills)
• Technology Innovation (Hard Skills)
• Cloud Administration (Hard Skills)

Job Summary: 

• Build a highly effective, high-performing team across multiple locations and technologies.
• Oversee campus, data center, IoT and cloud infrastructure and systems.
• Lead innovation efforts and feasibility of the new/emerging technologies and solutions, along with the preparation of thorough business case justifications and value proposition demonstrations.
• Gauge the effectiveness and efficiency of existing infrastructure systems and provide a technical roadmap and recommendations.
• Plan and deliver projects on all infrastructure technologies.
• Support the Infrastructure team's project delivery and IT operations.
• Manage projects and day-to-day operations in a 24x7 multi-site manufacturing environment.
• Coordinate with DevOps and SecOps teams for infrastructure requirements and build-outs for virtualization and containers.
• Develop/implement infrastructure automation and orchestration pipeline and technologies.
• Develop/implement strategies for improving operational excellence and manage infrastructure lifecycle and capacity management processes.
• Ensure that solutions meet policy, regulatory, architectural, and security standards.

Skills on Resume:

• Team Building (Soft Skills)
• Infrastructure Oversight (Hard Skills)
• Technology Innovation (Hard Skills)
• System Evaluation (Hard Skills)
• Project Delivery (Hard Skills)
• IT Operations Support (Hard Skills)
• Automation Strategy (Hard Skills)
• Standards Compliance (Hard Skills)

Job Summary: 

• Work with the Director of Operations and Infrastructure and Project Managers on resource planning, vendor assessment, and other tasks and provide technical thought leadership.
• Manage vendor relationships, holding vendors accountable to service level objectives (SLO) and service level agreement (SLA).
• Manage disaster recovery and business continuity for infrastructure.
• Provide technical escalation points for production support during normal business and off-hours.
• Track cost and procure infrastructure/services according to department budget.
• Lead translation and mapping of business requirements.
• Define objectives for IT infrastructure needs.
• Design to develop and implement quality, cost-effective solutions.
• Collaborate with business stakeholders.
• Assist in documenting needs, developing effective solutions and creating business cases.
• Develop and mentor team leaders.
• Incorporate best practices to improve existing methods and processes.
• Integrate the design and deployment of infrastructure, including compute, OS, hypervisor, network, storage, database and security and the associated services across on-premises and cloud backend.

Skills on Resume:

• Technical Leadership (Soft Skills)
• Vendor Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Production Support (Hard Skills)
• Budget Tracking (Hard Skills)
• Requirements Mapping (Hard Skills)
• Solution Design (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Manage, mentor, hire and train the Infrastructure engineering team members.
• Participate in, and at times lead, the design, implementation, management, and troubleshooting of infrastructure technology solutions, including but not limited to cloud infrastructure and platforms, colocation data centers, network, servers, storage, end user devices, management and monitoring solutions.
• Conduct research and recommend changes in IT Infrastructure services, products, protocols and standards for improved system availability and performance using industry best practices.
• Partner with the Product Management, Architecture and Cybersecurity teams.
• Define and maintain the infrastructure strategy and roadmap, and assess, select and source new infrastructure solutions.
• Operate as a “player-coach” by supporting the team.
• Install, configure, and upgrade infrastructure equipment and cloud-based platforms/services.
• Analyze infrastructure problems to discover and prevent systematic errors, and troubleshoot incidents to achieve RCA.
• Promote and advance the automation of infrastructure services (e.g., CloudFormation, ARM, Chef, PowerShell, CI/CD).
• Produce reporting and key metrics concerning the state of the infrastructure environment, projects and support/operational activities.
• Manage key infrastructure vendor relationships, including contract negotiations.
• Oversee operational costs monthly and assist in quarterly budget planning.
• Participate in the maintenance and the creation of policies, procedures and related training plans for the administration and configuration of infrastructure solutions, and ensure they are continuously updated.
• Partner with the Service Desk to address complex technical issues that get escalated.
• Help create automation that would reduce or eliminate recurring reported issues.

Skills on Resume:

• Team Management (Soft Skills)
• Infrastructure Design (Hard Skills)
• Technology Research (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Infrastructure Strategy (Hard Skills)
• Issue Resolution (Hard Skills)
• Infrastructure Automation (Hard Skills)
• Vendor Relations (Hard Skills)

Job Summary: 

• Oversee production monitoring, incident/problem management for numerous Customer Care applications.
• Drive RCA with larger technical incident response teams for any application issues, as well as data or network-related issues reported by users of the system.
• Create and maintain Standard Operating Procedures (SOPs) and other documentation related to maintenance activities to support business processes.
• Provide status updates to customers, management, and 3rd party partners, keeping them informed of Trouble Ticket status and progress.
• Work with software and hardware tools (e.g., AWS CloudWatch, WiFi devices) to remotely analyze, troubleshoot, identify, diagnose, and resolve technical service/network problems.
• Report on the health of production systems and getting visibility into influencing factors.
• Plan and manage to ensure commitments are achieved in an agreed-upon time, and provide quality metrics.
• Oversee UAT/Production releases for regular releases, hotfixes, or production releases provided by 3rd party vendors/partners. 
• Responsible for single device issues impacting WiFi devices used by customers in the field (e.g., Wireless Gateway consumer and enterprise devices).

Skills on Resume: 

• Production Monitoring (Hard Skills)
• Incident Management (Hard Skills)
• Root Cause Analysis (Hard Skills)
• SOP Documentation (Hard Skills)
• Customer Communication (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• System Health Reporting (Hard Skills)
• Release Oversight (Hard Skills)

Job Summary: 

• Support of frontend and backend systems and other tools connected to these WiFi devices (e.g., Wireless Routers, Mesh Network, and IoT devices).
• Maintain alignment with customer stakeholders on standards for prioritizing incidents and corresponding time to respond (SLAs).
• Ensure that incidents are completed in a timely and high-quality manner.
• Identify process/system improvements, make recommendations, and implement Quality Assurance/Control Procedures.
• Follow through with customers after delivery of service to ensure that the service has been delivered to the customer’s satisfaction.
• Engage upstream technical support for future Network Operations or Maintenance support.
• Enhance the organization's reputation by accepting ownership for accomplishing new and different requests.
• Explore opportunities to add value to the company.
• Provide functional advice, coaching, training/cross-training, and knowledge sharing to team members to ensure a predictable customer experience.
• Oversee the continued development of the team’s knowledge base of repeatable, secure work instructions.

Skills on Resume:

• System Support (Hard Skills)
• SLA Management (Hard Skills)
• Incident Resolution (Hard Skills)
• Process Improvement (Soft Skills)
• Customer Follow-up (Soft Skills)
• Technical Escalation (Hard Skills)
• Team Coaching (Soft Skills)
• Knowledge Management (Hard Skills)

Job Summary: 

• Responsible for troubleshooting and root cause analysis, performance optimization.
• Drive log analysis and issue resolution with ODM/OEM vendors.
• Track progress of issues and tasks in JIRA and the customer’s trouble ticketing systems.
• Provide technical expertise to perform root cause analysis of service-interrupting incidents.
• Develop and implement strategies to prevent a recurrence.
• Take responsibility for prioritizing critical tasks and competing for tasks that may lack clear results.
• Drive creation and execution of documentation, process, and procedure improvements to streamline and optimize work performed.
• Hire, train, develop, and appraise staff effectively.
• Take corrective action on a timely basis and per company policy.
• Consult with human resources.

Skills on Resume:

• Root Cause Analysis (Hard Skills)
• Performance Optimization (Hard Skills)
• Issue Tracking (Hard Skills)
• Incident Prevention (Hard Skills)
• Task Prioritization (Soft Skills)
• Process Optimization (Hard Skills)
• Team Development (Soft Skills)
• Staff Management (Soft Skills)

Job Summary: 

• Oversee all aspects of the Data Center systems, networking, telecommunications, cloud operations, and Disaster Recovery capabilities across a multi-location enterprise environment.
• Oversee daily system performance, repair, and preventative maintenance.
• Oversee the design and strategic plans to ensure capacity and future growth.
• Maintain high availability of critical infrastructure systems.
• Oversee infrastructure-owned projects and maintain schedule, communication, and workload across the team.
• Responsible for ensuring HIPAA compliance.
• Manage external vendors for appropriate contracts and statements of work.
• Ensure agreed-upon service level agreements and deliverables.

Skills on Resume:

• Data Center Management (Hard Skills)
• System Maintenance (Hard Skills)
• Capacity Planning (Hard Skills)
• Infrastructure Availability (Hard Skills)
• Project Oversight (Hard Skills)
• HIPAA Compliance (Hard Skills)
• Vendor Management (Hard Skills)
• SLA Management (Hard Skills)

Job Summary: 

• Ensure the business has a solid backup and retention plan as well as a disaster recovery infrastructure capable of restoring business operations.
• Ensure best practices are implemented and followed.
• Provide a point of escalation and expertise for the infrastructure team when issues are not easily resolved.
• Maintain good working relationships with the internal business partners, IT team, and executive team.
• Ensure systems are documented and maintained to the highest standards.
• Keep current on IT trends and maintain evolving industry best practices.
• Responsible for hiring, training, coaching, and developing the infrastructure team.
• Coach, mentor, and develop the IT Infrastructure Team.

Skills on Resume:

• Disaster Recovery Planning (Hard Skills)
• Best Practices Implementation (Hard Skills)
• Technical Escalation (Hard Skills)
• Stakeholder Relationship (Soft Skills)
• System Documentation (Hard Skills)
• IT Trends Awareness (Hard Skills)
• Team Development (Soft Skills)
• Infrastructure Coaching (Soft Skills)

Job Summary: 

• Facilitate regular Change Activity Team meetings, enabling excellent communication across the department and ensure proper risk avoidance.
• Manage external vendors for appropriate contracts and statements.
• Ensure agreed-upon service level agreements and deliverables.
• Ensure the business has a solid backup and retention plan.
• Responsible for disaster recovery infrastructure capable of restoring business operations.
• Provide a point of escalation and expertise for the infrastructure team.
• Track invoices and maintain spending accountability for the infrastructure budget.
• Responsible for corrective actions and terminations.

Skills on Resume: 

• Change Management (Hard Skills)
• Vendor Coordination (Hard Skills)
• SLA Oversight (Hard Skills)
• Backup Planning (Hard Skills)
• Disaster Recovery (Hard Skills)
• Technical Escalation (Hard Skills)
• Budget Management (Hard Skills)
• Corrective Action (Soft Skills)

Job Summary: 

• Ensure Philippines business priorities, projects, SLAs, etc., associated with TI&S services are documented and being delivered.
• Develop and maintain performance reports.
• Track the progress of these priorities and cascade monthly to stakeholders.
• Responsible for building and fostering strong relationships with the regional CIO, TI&S domain leaders and business partners.
• Provide leadership and strategic direction to the in-region infrastructure resources.
• Ensure strong alignment exists between TI&S centralized services and local regions.
• Fully support and drive the in-region international infrastructure transition program, including plans, timelines, communications, and alignment.
• Partner with TI&S regional domain leaders to provide organizational and reporting structure recommendations.
• Upon completion of the transition, report directly to the regional IT Leader with dotted line reporting to the local business leader.
• Partner with TI&S regional domain leaders, ensure global infrastructure standards are defined, documented, and implemented within the region.

Skills on Resume:

• Priority Tracking (Hard Skills)
• Performance Reporting (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Relationship Management (Soft Skills)
• Strategic Leadership (Soft Skills)
• Service Alignment (Hard Skills)
• Transition Management (Hard Skills)
• Standards Implementation (Hard Skills)

Job Summary: 

• Develop and maintain strategic plans, roadmaps, and infrastructure refresh programs.
• Partner with Application Development, Enterprise Architecture, SP&G, and Information Security.
• Deliver infrastructure and operations projects on time and on a budget that fully meet TransUnion's business and security requirements.
• Support systems uptime goals for International infrastructure technologies.
• Partner with Global Operations Center and Information Security to ensure systems are patched regularly, at a supported version of code, and fully secure.
• Accountable for financial planning for TI&S within the region, including CAPEX and OPEX planning, accurate invoicing, and financial business plans.
• Partner with the TI&S Strategy, Planning, and Governance team.
• Proactively identify and address increased volume/demand.
• Develop disaster recovery and business continuity plans, and compliance and governance reporting (dashboards, heat maps, etc.).
• Proactively identify gaps, risks, and improvements in the region's infrastructure processes and tools and execute improvement plans.

Skills on Resume:

• Strategic Planning (Hard Skills)
• Cross-Functional Partnership (Soft Skills)
• Project Delivery (Hard Skills)
• System Uptime Support (Hard Skills)
• Security Compliance (Hard Skills)
• Financial Planning (Hard Skills)
• Disaster Recovery (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Coordinate and manage activities related to the design, configuration, and implementation of servers, infrastructure and systems (e.g., server hardware, cloud-based infrastructure and platforms as a service, virtualization, Windows, Linux, Active Directory, storage, enterprise backups), inclusive of testing of configurations.
• Communicate with internal customers, network and security teams, and vendors.
• Ensure MCCCD is operating in a secure environment by industry best practices.
• Direct staff recruitment, development and evaluation.
• Supervise, train and evaluate assigned staff.
• Coordinate after-hours coverage for enterprise systems.
• Serve as project coordinator on enterprise-wide systems projects, including the development of the project plan, monitoring and reporting on project progress, and advising managers and stakeholders of risks and mitigation strategies.
• Prepare time and cost estimates for completing projects.
• Develop and maintain relationships with vendors.
• Manage vendor contracts and services by SLAs.
• Assist in contract negotiations per MCCCD purchasing policies.
• Remediate and/or escalate vendor issues promptly.

Skills on Resume:

• Infrastructure Management (Hard Skills)
• Cross-Team Communication (Soft Skills)
• Security Compliance (Hard Skills)
• Staff Supervision (Soft Skills)
• Project Coordination (Hard Skills)
• Resource Estimation (Hard Skills)
• Vendor Management (Hard Skills)
• Contract Negotiation (Hard Skills)

Job Summary: 

• Design of the entire IT infrastructure.
• Maintain and function the IT infrastructure.
• Keep adequate records of the work performed.
• Make and register backups of relevant parts of the network.
• Responsible for installing relevant software.
• Advise the lab director on new developments in IT.
• Coordinate with the contractor involved in the maintenance of the IT infrastructure.
• Develop and validate on request specific software for applications within (research) projects.
• Responsible for the technical realization of websites and internet techniques.
• Contribute to solving instrument-related software and hardware problems.
• Responsible for managing IT, staff, and interns.

Skills on Resume:

• IT Infrastructure Design (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Work Documentation (Hard Skills)
• Backup Management (Hard Skills)
• Software Installation (Hard Skills)
• IT Advisory (Soft Skills)
• Contractor Coordination (Soft Skills)
• Team Management (Soft Skills)

Job Summary: 

• Conduct interviews according to the assessment system with the employees who fall under the responsibility of the position.
• Involved in (research) projects if there are special IT requirements.
• Fulfill the role of Information Security Officer in the context of the Information Security Management System (ISMS).
• Keep all documents of the department in the quality system up to date.
• Responsible for the telephone system.
• Conduct interviews according to the system of assessment with employees who fall under the job responsibility.
• Work in accordance with the quality system based on NEN-EN-ISO 15189.
• Work hygienically, safely and is environmentally friendly.
• Responsible for motivating employees and providing targeted feedback to improve (team) performance.

Skills on Resume:

• Employee Assessment (Soft Skills)
• Project Participation (Hard Skills)
• Information Security (Hard Skills)
• Document Control (Hard Skills)
• Telecom Management (Hard Skills)
• ISO Compliance (Hard Skills)
• Workplace Safety (Hard Skills)
• Team Motivation (Soft Skills)

Job Summary: 

• Responsible for Linux systems administration.
• Configure Linux systems to support engineering EDA and software tools.
• Install load-balancing software to optimize the use of the available resources.
• Responsible for installing file servers.
• Responsible for scripting for automation.
• Responsible for network administration.
• Plan, direct and design IT team responsibilities with effective KPI.
• Collaborate with other sections and cross-company in Thailand and other countries.
• Create, manage and control action plan and budget for a long-term, midterm and short-term.
• Report results on a monthly basis or report immediately.
• Empower and motivate a team member.
• Manage IT to comply with SOX, ITGC and IT security policy.
• Responsible for managing GCP activities.

Skills on Resume:

• Linux Administration (Hard Skills)
• System Configuration (Hard Skills)
• Load Balancing (Hard Skills)
• File Server Setup (Hard Skills)
• Automation Scripting (Hard Skills)
• Network Administration (Hard Skills)
• KPI Planning (Soft Skills)
• Team Empowerment (Soft Skills)