Job Summary: 

• Responsible for IT infrastructure design and implementation.
• Responsible for hybrid cloud design and implementation for security.
• Responsible for IT infrastructure management.
• Manage routine maintenance for the infrastructure platform, including DC, Hyper-converged platform, and network.
• Implement security solutions to meet the global IT policy.
• Responsible for OS dispatch and upgrade management.
• Responsible for Cloud management.
• Provide level 3 support for all the site’s infrastructure.
• Lead the team with a clear mission and vision.
• Enhance internal and external training for team members’ growth.

Skills on Resume:

• IT Infrastructure Design (Hard Skills)
• Hybrid Cloud Security (Hard Skills)
• Platform Maintenance (Hard Skills)
• Cloud OS Management (Hard Skills)
• Security Implementation (Hard Skills)
• Level 3 Support (Hard Skills)
• Team Leadership (Soft Skills)
• Training Development (Soft Skills)

Job Summary: 

• Manage global IT infrastructure, including routers, firewalls, switches, servers, virtual hosts, storage systems, phone switches, and other equipment.
• Manage the physical aspect of the global infrastructure, including datacenters, physical plant cabling, and network closets.
• Ensure their compliance with technology standards and Medpace procedures.
• Oversee the backup, restore, and archive processes for Medpace servers, ensuring successful daily completion and escalating issues to Sr. IT Management.
• Serve as the liaison to Software Development, System Owners, and others when IT Infrastructure is involved.
• Research, propose, and implement enhancements to Medpace IT infrastructure and procedures to meet company objectives.
• Supervise, train and develop systems and/or network engineers.
• Identify, research, and resolve technical problems of Medpace's IT infrastructure.

Skills on Resume:

• Infrastructure Management (Hard Skills)
• Physical Infrastructure (Hard Skills)
• Standards Compliance (Hard Skills)
• Backup Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Infrastructure Improvement (Hard Skills)
• Team Supervision (Soft Skills)
• Problem Resolution (Hard Skills)

Job Summary: 

• Provide functional leadership of the financial/operational audit process.
• Ensure assigned audits are completed in compliance with department policies and procedures.
• Conduct a Security Assessment, identify all areas of risk and effectively report on results.
• Responsible for all IT infrastructure, RFQ costing and implementation of projects within the organization.
• Lead and implement the infrastructure and technical support for all areas, including Contact Center.
• Identify areas/processes for improvement and propose recommendations.
• Engage with Stakeholders, provide technical advice and assist in the resolution of operational issues.
• Assist with developing annual resource forecasts and managing resource allocations and projects.
• Maintain current and accurate inventory of IT hardware, software and resources.

Skills on Resume:

• Audit Process Leadership (Soft Skills)
• Security Risk Assessment (Hard Skills)
• IT Infrastructure Oversight (Hard Skills)
• Project Execution (Hard Skills)
• Process Optimization (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Resource Planning (Hard Skills)
• IT Asset Management (Hard Skills)

Job Summary: 

• Manage the delivery of IT Infrastructure operations and services for Eurofins Food and Environment testing in the UK and Ireland.
• Lead, develop and motivate a team of IT Support, Field Service agents and System Administrators.
• Manage resourcing for IT Infrastructure projects, balancing business and personal development goals.
• Manage and implement a strong ITIL-based service desk, with a key focus on business.
• Design, plan, build and continuously optimise IT Infrastructure, conforming to agreed security/compliance policies.
• Apply IT Service Management and Change Management practices.
• Proactively analyse risks within IT services and eradicate them through agreed service improvement plans.

Skills on Resume:

• IT Service Delivery (Hard Skills)
• Team Leadership (Soft Skills)
• Resource Management (Hard Skills)
• Service Desk Management (Hard Skills)
• Infrastructure Design (Hard Skills)
• ITIL Implementation (Hard Skills)
• Change Management (Hard Skills)
• Risk Mitigation (Soft Skills)

Job Summary: 

• Ownership and delivery of Infrastructure and related services, including working with international teams to manage and deliver services.
• Transform the Infrastructure organisation and approaches, meet Group and Industry standards and modernise.
• Implement security tools and services aligned to Group standards.
• Implement the appropriate processes, training, and skills.
• Support for reporting team members to allow for efficiency and growth of the team.
• Actively support customer-facing teams, ensuring that customer issues are resolved in a timely manner.
• Keep up to date with industry changes and keep innovating with new solutions and platforms.
• Support deployment and administration across cloud solutions and data center (Microsoft Azure).

Skills on Resume:

• Infrastructure Ownership (Hard Skills)
• Service Delivery (Hard Skills)
• Security Implementation (Hard Skills)
• Process Improvement (Soft Skills)
• Team Development (Soft Skills)
• Customer Support (Soft Skills)
• Technology Innovation (Hard Skills)
• Cloud Administration (Hard Skills)

Job Summary: 

• Build a highly effective, high-performing team across multiple locations and technologies.
• Oversee campus, data center, IoT and cloud infrastructure and systems.
• Lead innovation efforts and feasibility of the new/emerging technologies and solutions, along with the preparation of thorough business case justifications and value proposition demonstrations.
• Gauge the effectiveness and efficiency of existing infrastructure systems and provide a technical roadmap and recommendations.
• Plan and deliver projects on all infrastructure technologies.
• Support the Infrastructure team's project delivery and IT operations.
• Manage projects and day-to-day operations in a 24x7 multi-site manufacturing environment.
• Coordinate with DevOps and SecOps teams for infrastructure requirements and build-outs for virtualization and containers.
• Develop/implement infrastructure automation and orchestration pipeline and technologies.
• Develop/implement strategies for improving operational excellence and manage infrastructure lifecycle and capacity management processes.
• Ensure that solutions meet policy, regulatory, architectural, and security standards.

Skills on Resume:

• Team Building (Soft Skills)
• Infrastructure Oversight (Hard Skills)
• Technology Innovation (Hard Skills)
• System Evaluation (Hard Skills)
• Project Delivery (Hard Skills)
• IT Operations Support (Hard Skills)
• Automation Strategy (Hard Skills)
• Standards Compliance (Hard Skills)

Job Summary: 

• Work with the Director of Operations and Infrastructure and Project Managers on resource planning, vendor assessment, and other tasks and provide technical thought leadership.
• Manage vendor relationships, holding vendors accountable to service level objectives (SLO) and service level agreement (SLA).
• Manage disaster recovery and business continuity for infrastructure.
• Provide technical escalation points for production support during normal business and off-hours.
• Track cost and procure infrastructure/services according to department budget.
• Lead translation and mapping of business requirements.
• Define objectives for IT infrastructure needs.
• Design to develop and implement quality, cost-effective solutions.
• Collaborate with business stakeholders.
• Assist in documenting needs, developing effective solutions and creating business cases.
• Develop and mentor team leaders.
• Incorporate best practices to improve existing methods and processes.
• Integrate the design and deployment of infrastructure, including compute, OS, hypervisor, network, storage, database and security and the associated services across on-premises and cloud backend.

Skills on Resume:

• Technical Leadership (Soft Skills)
• Vendor Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Production Support (Hard Skills)
• Budget Tracking (Hard Skills)
• Requirements Mapping (Hard Skills)
• Solution Design (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Manage, mentor, hire and train the Infrastructure engineering team members.
• Participate in, and at times lead, the design, implementation, management, and troubleshooting of infrastructure technology solutions, including but not limited to cloud infrastructure and platforms, colocation data centers, network, servers, storage, end user devices, management and monitoring solutions.
• Conduct research and recommend changes in IT Infrastructure services, products, protocols and standards for improved system availability and performance using industry best practices.
• Partner with the Product Management, Architecture and Cybersecurity teams.
• Define and maintain the infrastructure strategy and roadmap, and assess, select and source new infrastructure solutions.
• Operate as a “player-coach” by supporting the team.
• Install, configure, and upgrade infrastructure equipment and cloud-based platforms/services.
• Analyze infrastructure problems to discover and prevent systematic errors, and troubleshoot incidents to achieve RCA.
• Promote and advance the automation of infrastructure services (e.g., CloudFormation, ARM, Chef, PowerShell, CI/CD).
• Produce reporting and key metrics concerning the state of the infrastructure environment, projects and support/operational activities.
• Manage key infrastructure vendor relationships, including contract negotiations.
• Oversee operational costs monthly and assist in quarterly budget planning.
• Participate in the maintenance and the creation of policies, procedures and related training plans for the administration and configuration of infrastructure solutions, and ensure they are continuously updated.
• Partner with the Service Desk to address complex technical issues that get escalated.
• Help create automation that would reduce or eliminate recurring reported issues.

Skills on Resume:

• Team Management (Soft Skills)
• Infrastructure Design (Hard Skills)
• Technology Research (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Infrastructure Strategy (Hard Skills)
• Issue Resolution (Hard Skills)
• Infrastructure Automation (Hard Skills)
• Vendor Relations (Hard Skills)

Job Summary: 

• Oversee production monitoring, incident/problem management for numerous Customer Care applications.
• Drive RCA with larger technical incident response teams for any application issues, as well as data or network-related issues reported by users of the system.
• Create and maintain Standard Operating Procedures (SOPs) and other documentation related to maintenance activities to support business processes.
• Provide status updates to customers, management, and 3rd party partners, keeping them informed of Trouble Ticket status and progress.
• Work with software and hardware tools (e.g., AWS CloudWatch, WiFi devices) to remotely analyze, troubleshoot, identify, diagnose, and resolve technical service/network problems.
• Report on the health of production systems and getting visibility into influencing factors.
• Plan and manage to ensure commitments are achieved in an agreed-upon time, and provide quality metrics.
• Oversee UAT/Production releases for regular releases, hotfixes, or production releases provided by 3rd party vendors/partners. 
• Responsible for single device issues impacting WiFi devices used by customers in the field (e.g., Wireless Gateway consumer and enterprise devices).

Skills on Resume: 

• Production Monitoring (Hard Skills)
• Incident Management (Hard Skills)
• Root Cause Analysis (Hard Skills)
• SOP Documentation (Hard Skills)
• Customer Communication (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• System Health Reporting (Hard Skills)
• Release Oversight (Hard Skills)

Job Summary: 

• Support of frontend and backend systems and other tools connected to these WiFi devices (e.g., Wireless Routers, Mesh Network, and IoT devices).
• Maintain alignment with customer stakeholders on standards for prioritizing incidents and corresponding time to respond (SLAs).
• Ensure that incidents are completed in a timely and high-quality manner.
• Identify process/system improvements, make recommendations, and implement Quality Assurance/Control Procedures.
• Follow through with customers after delivery of service to ensure that the service has been delivered to the customer’s satisfaction.
• Engage upstream technical support for future Network Operations or Maintenance support.
• Enhance the organization's reputation by accepting ownership for accomplishing new and different requests.
• Explore opportunities to add value to the company.
• Provide functional advice, coaching, training/cross-training, and knowledge sharing to team members to ensure a predictable customer experience.
• Oversee the continued development of the team’s knowledge base of repeatable, secure work instructions.

Skills on Resume:

• System Support (Hard Skills)
• SLA Management (Hard Skills)
• Incident Resolution (Hard Skills)
• Process Improvement (Soft Skills)
• Customer Follow-up (Soft Skills)
• Technical Escalation (Hard Skills)
• Team Coaching (Soft Skills)
• Knowledge Management (Hard Skills)

Job Summary: 

• Responsible for troubleshooting and root cause analysis, performance optimization.
• Drive log analysis and issue resolution with ODM/OEM vendors.
• Track progress of issues and tasks in JIRA and the customer’s trouble ticketing systems.
• Provide technical expertise to perform root cause analysis of service-interrupting incidents.
• Develop and implement strategies to prevent a recurrence.
• Take responsibility for prioritizing critical tasks and competing for tasks that may lack clear results.
• Drive creation and execution of documentation, process, and procedure improvements to streamline and optimize work performed.
• Hire, train, develop, and appraise staff effectively.
• Take corrective action on a timely basis and per company policy.
• Consult with human resources.

Skills on Resume:

• Root Cause Analysis (Hard Skills)
• Performance Optimization (Hard Skills)
• Issue Tracking (Hard Skills)
• Incident Prevention (Hard Skills)
• Task Prioritization (Soft Skills)
• Process Optimization (Hard Skills)
• Team Development (Soft Skills)
• Staff Management (Soft Skills)

Job Summary: 

• Oversee all aspects of the Data Center systems, networking, telecommunications, cloud operations, and Disaster Recovery capabilities across a multi-location enterprise environment.
• Oversee daily system performance, repair, and preventative maintenance.
• Oversee the design and strategic plans to ensure capacity and future growth.
• Maintain high availability of critical infrastructure systems.
• Oversee infrastructure-owned projects and maintain schedule, communication, and workload across the team.
• Responsible for ensuring HIPAA compliance.
• Manage external vendors for appropriate contracts and statements of work.
• Ensure agreed-upon service level agreements and deliverables.

Skills on Resume:

• Data Center Management (Hard Skills)
• System Maintenance (Hard Skills)
• Capacity Planning (Hard Skills)
• Infrastructure Availability (Hard Skills)
• Project Oversight (Hard Skills)
• HIPAA Compliance (Hard Skills)
• Vendor Management (Hard Skills)
• SLA Management (Hard Skills)

Job Summary: 

• Ensure the business has a solid backup and retention plan as well as a disaster recovery infrastructure capable of restoring business operations.
• Ensure best practices are implemented and followed.
• Provide a point of escalation and expertise for the infrastructure team when issues are not easily resolved.
• Maintain good working relationships with the internal business partners, IT team, and executive team.
• Ensure systems are documented and maintained to the highest standards.
• Keep current on IT trends and maintain evolving industry best practices.
• Responsible for hiring, training, coaching, and developing the infrastructure team.
• Coach, mentor, and develop the IT Infrastructure Team.

Skills on Resume:

• Disaster Recovery Planning (Hard Skills)
• Best Practices Implementation (Hard Skills)
• Technical Escalation (Hard Skills)
• Stakeholder Relationship (Soft Skills)
• System Documentation (Hard Skills)
• IT Trends Awareness (Hard Skills)
• Team Development (Soft Skills)
• Infrastructure Coaching (Soft Skills)

Job Summary: 

• Facilitate regular Change Activity Team meetings, enabling excellent communication across the department and ensure proper risk avoidance.
• Manage external vendors for appropriate contracts and statements.
• Ensure agreed-upon service level agreements and deliverables.
• Ensure the business has a solid backup and retention plan.
• Responsible for disaster recovery infrastructure capable of restoring business operations.
• Provide a point of escalation and expertise for the infrastructure team.
• Track invoices and maintain spending accountability for the infrastructure budget.
• Responsible for corrective actions and terminations.

Skills on Resume: 

• Change Management (Hard Skills)
• Vendor Coordination (Hard Skills)
• SLA Oversight (Hard Skills)
• Backup Planning (Hard Skills)
• Disaster Recovery (Hard Skills)
• Technical Escalation (Hard Skills)
• Budget Management (Hard Skills)
• Corrective Action (Soft Skills)

Job Summary: 

• Ensure Philippines business priorities, projects, SLAs, etc., associated with TI&S services are documented and being delivered.
• Develop and maintain performance reports.
• Track the progress of these priorities and cascade monthly to stakeholders.
• Responsible for building and fostering strong relationships with the regional CIO, TI&S domain leaders and business partners.
• Provide leadership and strategic direction to the in-region infrastructure resources.
• Ensure strong alignment exists between TI&S centralized services and local regions.
• Fully support and drive the in-region international infrastructure transition program, including plans, timelines, communications, and alignment.
• Partner with TI&S regional domain leaders to provide organizational and reporting structure recommendations.
• Upon completion of the transition, report directly to the regional IT Leader with dotted line reporting to the local business leader.
• Partner with TI&S regional domain leaders, ensure global infrastructure standards are defined, documented, and implemented within the region.

Skills on Resume:

• Priority Tracking (Hard Skills)
• Performance Reporting (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Relationship Management (Soft Skills)
• Strategic Leadership (Soft Skills)
• Service Alignment (Hard Skills)
• Transition Management (Hard Skills)
• Standards Implementation (Hard Skills)

Job Summary: 

• Develop and maintain strategic plans, roadmaps, and infrastructure refresh programs.
• Partner with Application Development, Enterprise Architecture, SP&G, and Information Security.
• Deliver infrastructure and operations projects on time and on a budget that fully meet TransUnion's business and security requirements.
• Support systems uptime goals for International infrastructure technologies.
• Partner with Global Operations Center and Information Security to ensure systems are patched regularly, at a supported version of code, and fully secure.
• Accountable for financial planning for TI&S within the region, including CAPEX and OPEX planning, accurate invoicing, and financial business plans.
• Partner with the TI&S Strategy, Planning, and Governance team.
• Proactively identify and address increased volume/demand.
• Develop disaster recovery and business continuity plans, and compliance and governance reporting (dashboards, heat maps, etc.).
• Proactively identify gaps, risks, and improvements in the region's infrastructure processes and tools and execute improvement plans.

Skills on Resume:

• Strategic Planning (Hard Skills)
• Cross-Functional Partnership (Soft Skills)
• Project Delivery (Hard Skills)
• System Uptime Support (Hard Skills)
• Security Compliance (Hard Skills)
• Financial Planning (Hard Skills)
• Disaster Recovery (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Coordinate and manage activities related to the design, configuration, and implementation of servers, infrastructure and systems (e.g., server hardware, cloud-based infrastructure and platforms as a service, virtualization, Windows, Linux, Active Directory, storage, enterprise backups), inclusive of testing of configurations.
• Communicate with internal customers, network and security teams, and vendors.
• Ensure MCCCD is operating in a secure environment by industry best practices.
• Direct staff recruitment, development and evaluation.
• Supervise, train and evaluate assigned staff.
• Coordinate after-hours coverage for enterprise systems.
• Serve as project coordinator on enterprise-wide systems projects, including the development of the project plan, monitoring and reporting on project progress, and advising managers and stakeholders of risks and mitigation strategies.
• Prepare time and cost estimates for completing projects.
• Develop and maintain relationships with vendors.
• Manage vendor contracts and services by SLAs.
• Assist in contract negotiations per MCCCD purchasing policies.
• Remediate and/or escalate vendor issues promptly.

Skills on Resume:

• Infrastructure Management (Hard Skills)
• Cross-Team Communication (Soft Skills)
• Security Compliance (Hard Skills)
• Staff Supervision (Soft Skills)
• Project Coordination (Hard Skills)
• Resource Estimation (Hard Skills)
• Vendor Management (Hard Skills)
• Contract Negotiation (Hard Skills)

Job Summary: 

• Design of the entire IT infrastructure.
• Maintain and function the IT infrastructure.
• Keep adequate records of the work performed.
• Make and register backups of relevant parts of the network.
• Responsible for installing relevant software.
• Advise the lab director on new developments in IT.
• Coordinate with the contractor involved in the maintenance of the IT infrastructure.
• Develop and validate on request specific software for applications within (research) projects.
• Responsible for the technical realization of websites and internet techniques.
• Contribute to solving instrument-related software and hardware problems.
• Responsible for managing IT, staff, and interns.

Skills on Resume:

• IT Infrastructure Design (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Work Documentation (Hard Skills)
• Backup Management (Hard Skills)
• Software Installation (Hard Skills)
• IT Advisory (Soft Skills)
• Contractor Coordination (Soft Skills)
• Team Management (Soft Skills)

Job Summary: 

• Conduct interviews according to the assessment system with the employees who fall under the responsibility of the position.
• Involved in (research) projects if there are special IT requirements.
• Fulfill the role of Information Security Officer in the context of the Information Security Management System (ISMS).
• Keep all documents of the department in the quality system up to date.
• Responsible for the telephone system.
• Conduct interviews according to the system of assessment with employees who fall under the job responsibility.
• Work in accordance with the quality system based on NEN-EN-ISO 15189.
• Work hygienically, safely and is environmentally friendly.
• Responsible for motivating employees and providing targeted feedback to improve (team) performance.

Skills on Resume:

• Employee Assessment (Soft Skills)
• Project Participation (Hard Skills)
• Information Security (Hard Skills)
• Document Control (Hard Skills)
• Telecom Management (Hard Skills)
• ISO Compliance (Hard Skills)
• Workplace Safety (Hard Skills)
• Team Motivation (Soft Skills)

Job Summary: 

• Responsible for Linux systems administration.
• Configure Linux systems to support engineering EDA and software tools.
• Install load-balancing software to optimize the use of the available resources.
• Responsible for installing file servers.
• Responsible for scripting for automation.
• Responsible for network administration.
• Plan, direct and design IT team responsibilities with effective KPI.
• Collaborate with other sections and cross-company in Thailand and other countries.
• Create, manage and control action plan and budget for a long-term, midterm and short-term.
• Report results on a monthly basis or report immediately.
• Empower and motivate a team member.
• Manage IT to comply with SOX, ITGC and IT security policy.
• Responsible for managing GCP activities.

Skills on Resume:

• Linux Administration (Hard Skills)
• System Configuration (Hard Skills)
• Load Balancing (Hard Skills)
• File Server Setup (Hard Skills)
• Automation Scripting (Hard Skills)
• Network Administration (Hard Skills)
• KPI Planning (Soft Skills)
• Team Empowerment (Soft Skills)

Job Summary: 

• Act as the primary point of contact for infrastructure projects in the region
• Take regional ownership of the regional infrastructure projects portfolio, for budgets, scope and timelines
• Develop and maintain the infrastructure projects roadmap in the region
• Infrastructure project management, delivering multiple projects across APAC, working with global and local teams
• Develop and maintain close relationships with key stakeholders to understand their requirements for project creation and delivery
• Deliver projects to agreed budget, timescales and functionality using the Schroders project delivery framework from inception through to post-implementation review
• Set up and project governance committees 
• Agree on project objectives and scope with the Project Sponsor and Steering Group
• Ensure project plans are developed and agreed with the Project Sponsor, Steering Group, and other key stakeholders, and that the project is delivered in accordance with those plans
• Manage incoming and outgoing dependencies

Skills on Resume: 

• Project Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Budget Control (Hard Skills)
• Timeline Management (Hard Skills)
• Governance Setup (Hard Skills)
• Regional Leadership (Soft Skills)
• Dependency Management (Hard Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Manage project scope, documenting and controlling the impact of change
• Identify, acquire and manage the human and technical resources required by projects
• Manage project budgets, highlighting over- or underspend at the appropriate level
• Identify and manage project risks, issues and assumptions
• Track, monitor and report on overall progress (time, cost and quality) and any potential for change
• Manage project communication and ensure the project documentation is completed and accepted
• Manage operational readiness and ensure that handover to support, the business and other key stakeholders is delivered successfully
• Ensure projects are closed effectively, holding project closure meetings
• Ensure all project-related data is accurate and presentable to any level of the organization

Skills on Resume: 

• Scope Management (Hard Skills)
• Resource Management (Hard Skills)
• Budget Tracking (Hard Skills)
• Risk Management (Hard Skills)
• Progress Reporting (Hard Skills)
• Communication (Soft Skills)
• Operational Readiness (Hard Skills)
• Data Accuracy (Hard Skills)

Job Summary: 

• Focus on the IT/OT Infrastructure problem resolution and provide the day-to-day delivery of services to business users according to the defined SLAs and following the defined processes
• Working closely with all related vendors to ensure the service continuity on all IT/OT Infrastructure
• Monitor the effective implementation of all IT/OT Infrastructure projects and recommend improvements for operational efficiency
• Handle complaints and escalations when deviations occur in the IT/OT Infrastructure delivery of service
• Drive process excellence and continuous improvement on IT/OT Infrastructure
• Support all the GMP activities related to IT/OT Infrastructure, including the internal/external audit
• Support the business to ensure relevant systems are GMP-compliant
• Provide the IT/OT infrastructure support and related training to the users
• Participate in the IT/OT Infrastructure projects and meetings for the APAC region
• Manage stakeholder communications 

Skills on Resume: 

• Problem Resolution (Hard Skills)
• Vendor Management (Hard Skills)
• Service Continuity (Hard Skills)
• Escalation Handling (Soft Skills)
• Process Improvement (Hard Skills)
• GMP Compliance (Hard Skills)
• User Training (Soft Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Manage outages, identify root cause, and resolve all issues within allowed service levels
• Maintain / Manage disaster recovery platform including maintenance, testing and documentation review
• Manage enhancement and support queues for the team
• Provide support to the Service Desk, ensuring all escalations and level 3 tickets are resolved promptly
• Manage an incident response system to streamline notifications and resolutions during an enterprise-wide outage
• Lead the Infrastructure and Operations production meetings to report the status of production systems and change control, production acceptance and event management processes
• Communicate change requests, issues and resolutions, event status to all areas of IT
• Analyzes enterprise support problem resolutions to identify trends or problem support areas and ensures that support procedures are being followed
• Manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization

Skills on Resume: 

• Outage Management (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Disaster Recovery (Hard Skills)
• Incident Response (Hard Skills)
• Change Management (Hard Skills)
• Vendor Relations (Soft Skills)
• Team Leadership (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Manage all networking, servers, infrastructure services, and physical cabling
• Manage the IT infrastructure staff which includes overseeing the Helpdesk area
• Assess, coordinate and review all issues and impacts associated with the supported IT environment
• Lead teams and projects to resolve complex technical system issues
• Regularly communicate the infrastructure team’s focus to ensure alignment with improving the agency’s success
• Protect and ensure the stability of the systems as well as working closely with the security team to maintain the integrity of the data the systems contain
• Build strong monitoring and reporting systems to understand the health and status of the IT environment
• Produce regular standard reports on the status of the infrastructure
• Integration of applications with other systems

Skills on Resume: 

• Network Management (Hard Skills)
• Team Leadership (Soft Skills)
• Issue Assessment (Hard Skills)
• Technical Resolution (Hard Skills)
• System Security (Hard Skills)
• Performance Monitoring (Hard Skills)
• Reporting (Hard Skills)
• System Integration (Hard Skills)

Job Summary: 

• Cloud-based solutions are part of the infrastructure toolkit
• Leverage those solutions to deliver a competitive advantage for the agency
• Assist in selecting the right technology to enable the agency to move forward quickly and cost-effectively
• Share best practices and recommendations on maximizing system utilization and process efficiencies
• Ensure that standards and procedures are in place for the work of the infrastructure team
• Establishing, writing, and distributing governance and enforcing the governance that’s already in place
• Vendor management including negotiating access agreements
• Establishing service level agreements (SLAs) with vendors
• Maintain all VMware/EqualLogic infrastructure as well as Windows Server 2019 and Linux VMs
• Maintain all other infrastructure and cloud applications such as Active Directory/DNS, vRanger, PWM, Microsoft PKI, SCCM, WSUS, DHCP, Azure, Azure Storage, O365

Skills on Resume: 

• Cloud Solutions (Hard Skills)
• Technology Selection (Hard Skills)
• Process Efficiency (Soft Skills)
• Governance Enforcement (Hard Skills)
• Vendor Management (Soft Skills)
• SLA Management (Hard Skills)
• VMware Administration (Hard Skills)
• Azure Management (Hard Skills)

Job Summary: 

• Manage the company's technology and IT capabilities in line with the business's growing demands
• Develop and implement an IT strategy around business, customer and supplier needs
• Further develop the existing IT systems including a new ERP and processes
• Undertake day-to-day operational responsibility for the IT delivery across the Group
• Align key stakeholder interests with those of the IT department and function
• Implement new IT systems including the selection of new systems and applications
• Create, improve and monitor the IT infrastructure
• Manage and deliver IT projects, including documentation and reporting
• Develop and manage strong relationships with relevant Partners to ensure leading-edge system solutions and processes are developed and implemented to gain a competitive advantage
• Manage Annual IT Budgets, ensuring budgets are adhered to with monthly financial reporting
• Create monthly executive reports and ad hoc reports 

Skills on Resume: 

• IT Strategy (Hard Skills)
• System Development (Hard Skills)
• ERP Implementation (Hard Skills)
• Operational Management (Hard Skills)
• Stakeholder Alignment (Soft Skills)
• Project Delivery (Hard Skills)
• Partner Relations (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Ensure backups of all systems are in place and approved by the business
• Ensure that IT security policies are followed, including patching servers, network devices, and end-user workstations
• Managing the internal IT service desk and ensuring that tickets are closed on schedule and kept up to date so that end-users are kept informed
• Establishing and implementing IT policies based on best practices and organizational needs, which includes business continuity planning
• Running IT Infrastructure and application projects while managing vendors
• Facilitating system audits while taking ownership of IT assets, including budget management
• Providing direction and steering the direction for the IT team members
• Lead IT Service support departments such as Helpdesk and System and Network Engineering Level 1 and 2 Teams
• Continue to build the international support team (Singapore, Paris, Boston) and hire and mentor new members
• Ensure the team can deliver measurable results and ensure the business can operate 
• Measure and manage the performance of the team and team members, as well as client satisfaction
• Identify areas for improvement and define plans to address them

Skills on Resume: 

• Backup Management (Hard Skills)
• IT Security (Hard Skills)
• Service Desk (Hard Skills)
• Policy Implementation (Hard Skills)
• Vendor Management (Soft Skills)
• Team Leadership (Soft Skills)
• Performance Management (Soft Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Ownership of the company’s shared IT Infrastructure, including implementation, support, monitoring, patching, documentation, and maintenance
• Areas of responsibility include, but are not limited to, networking, servers, virtualization, storage, backups and replication, data centers, public cloud services, and Active Directory
• Analyze and resolve system/technology issues and needs
• Manage the activities of individual contributors
• Recruit, hire, train, mentor, and facilitate the success of the assigned team members
• Conduct one-on-one meetings with and conduct performance appraisals and pay reviews for the assigned team members
• Conduct Performance Improvement Plans and terminations
• Collaborate with the IT Service Desk and IT Product Support teams, and other departments, to prioritize and support their IT Infrastructure requirements
• Provide strategic and tactical planning, development, evaluation and coordination of the technology and security systems that support the company’s business goals
• Implement and maintain polices and goals that support the organization’s technology and security requirements
• Assist in the development, implementation, monitoring, and maintenance of information security policies and procedures, including relevant controls for ISO 27001 and SOC 1 audits

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• System Analysis (Hard Skills)
• Team Leadership (Soft Skills)
• Recruitment (Soft Skills)
• Performance Evaluation (Soft Skills)
• Collaboration (Soft Skills)
• Strategic Planning (Hard Skills)
• Information Security (Hard Skills)

Job Summary: 

• Assist with security threat and risk assessments to evaluate implemented controls and their effectiveness in line with business and regulatory expectations
• Contribute to the maintenance of an inventory of all digital assets, including identifying asset owners and custodians, and appropriate diagrams and documentation of all critical components
• Ensure compliance with corporate Business Continuity policies
• Coordinate, facilitate, and consult with various internal groups on information systems, communications, and other initiatives to ensure that necessary security input has been provided into development processes
• Collaborate with Information Security to ensure that the information technology environment conforms
• Appropriate security standards and best practices and the implemented security configuration settings align with the company’s enterprise security plan
• Hold the team accountable for excellence and timeliness in service delivery
• Continuously improve effectiveness, efficiency, and customer satisfaction for internal and external customers by determining and evaluating key performance indicators (KPI) and metrics
• Champion continuous improvement for people, process, and technology
• Establish and maintain strong working relationships with executives, internal staff members, and vendors
• Act in accordance with, and as an ambassador of company values such as integrity, imagination, discipline and service

Skills on Resume: 

• Risk Assessment (Hard Skills)
• Asset Management (Hard Skills)
• Compliance (Hard Skills)
• Security Collaboration (Soft Skills)
• Service Delivery (Soft Skills)
• Performance Evaluation (Hard Skills)
• Continuous Improvement (Soft Skills)
• Relationship Management (Soft Skills)

Job Summary: 

• Work alongside and mentor local Chicagoland team members
• Regularly audit internal systems and practices to meet performance, security, and availability objectives
• Oversee and determine project plans for major IT projects including system updates, upgrades, migrations, and outages
• Automate repeatable tasks - continually work to improve and streamline IT processes and services
• Optimize Microsoft Office 365 services and introduce new features to staff, including integration with Collaboration tools and other applications
• Develop and maintain detailed records of equipment/assets and software licensing to ensure compliance with applicable licensing agreements
• Serve as the liaison between the business side of the organization and the technical side, identifying needs, communicating findings, and making recommendations
• Lead, manage, and develop a four-person (and growing) infrastructure team to ensure that the team is appropriately skilled, engaged and resourced to deliver on the strategic plans
• Lead the research and development of new technology solutions that support the company’s strategic goals
• Work with the Head of IT to develop a strategic direction for Frontier’s IT infrastructure
• Provide leadership and direction to the team who are delivering the day-to-day infrastructure operations and improvement projects
• Create, maintain, test and execute the Disaster Recovery (DR) plan
• Build and maintain relationships with Infrastructure hardware, software and service providers

Skills on Resume: 

• Mentorship (Soft Skills)
• System Auditing (Hard Skills)
• Project Planning (Hard Skills)
• Process Automation (Hard Skills)
• O365 Optimization (Hard Skills)
• Asset Management (Hard Skills)
• Business Liaison (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Efficiently manage resources and develop the team to achieve its service and operational goals in the Infrastructure Global Competence Center
• Anticipate and react to major technology changes to ensure the continuous improvement and transformation of the Infrastructure Competence Center
• Propose and build with the other Infrastructure managers the program to establish and update technical standards, harmonized tools and policies 
• Ensure adherence to them for developments and operations within the infrastructure group
• Collaborate by providing guidance and hands-on assistance in the most effective way of transforming the Global Infrastructure Competence Center to an internal IT Value Center
• Together with other IT managers, collaborate with lines of different IT departments to serve coworkers and members through technology
• Plan, manage and execute IT Infrastructure projects across all EMEA locations in line with business requirements
• Manage, lead and coach the EMEA Infrastructure team, in line with business requirements and company policy/procedures
• Balance leadership and a hands-on approach to meet the requirements needed to meet target outcomes and team support

Skills on Resume: 

• Resource Management (Hard Skills)
• Technology Transformation (Hard Skills)
• Standardization (Hard Skills)
• Policy Compliance (Hard Skills)
• Collaboration (Soft Skills)
• Project Execution (Hard Skills)
• Team Coaching (Soft Skills)
• Leadership (Soft Skills)

Job Summary: 

• Manage teams providing infrastructure and application support to users in the region
• Monitor the availability of services to ensure that they meet agreed service levels and performance indicators
• Perform audits and regularly update technical documentation
• Provide internal support and act as a regional point of contact for SAP products
• Lead and orchestrate regional project deployments
• Identify solutions that can meet business requirements and objectives
• Work closely with internal customers to understand their needs and to provide training
• Strategize and plan in the area of IT infrastructure
• Manage IT policies and procedures to ensure compliance
• Manage and develop the data center and cloud strategy
• Keep up with the latest technology and future-proof the technology stack for different infrastructure services
• Enhance and improve the performance, capacity and resilience of IT infrastructure

Skills on Resume: 

• Team Management (Soft Skills)
• Service Monitoring (Hard Skills)
• Technical Documentation (Hard Skills)
• SAP Support (Hard Skills)
• Project Deployment (Hard Skills)
• Business Analysis (Soft Skills)
• IT Strategy (Hard Skills)
• Cloud Management (Hard Skills)

Job Summary: 

• Act as a focal point for infrastructure-related projects and ensure that the organizational goals and adhered to and approved budgets
• Manage 3rd party vendors for servicing and support across the region
• Coordinate network vendors and field engineers based on the IT project plan/schedule
• Perform IT infrastructure monitoring, health checking
• Handle BAU requests and problem cases from business users
• Communicate effectively with supervisors, peers, project managers and end-users
• Responsible for providing strategic leadership and support for the IT infrastructure across the client
• Lead engineering, operations and support of hosting, network, systems engineering, messaging and collaboration, and client services
• Oversee a managed service provider, vendor support and lead internal resources
• Responsible for implementing and maintaining the proper security controls in place over the environment
• Work closely with the production area to support the operations, technology and automation in place to support production lines

Skills on Resume: 

• Project Coordination (Hard Skills)
• Vendor Management (Soft Skills)
• Network Monitoring (Hard Skills)
• Problem Solving (Soft Skills)
• Strategic Leadership (Soft Skills)
• Systems Engineering (Hard Skills)
• Security Management (Hard Skills)
• Operational Support (Hard Skills)

Job Summary: 

• Developing, planning, building and optimizing IT Infrastructure, particularly Azure technologies
• Ensure incident and problem management processes are mature with strong communication plans
• Manage and cultivate a high-performing team, investing the time to ensure efficient team utilization and productivity, and that project management methodologies are upheld for these teams and workloads
• Deliver IT Infrastructure projects successfully, ensuring delivery within agreed timescales, scope and budgets
• Reporting on all projects within the infrastructure projects queue, ensuring a high-level dashboard is available highlighting risk, budget discrepancies and successes
• Develop, measure, and monitor IT system availability and performance standards
• Manage IT service performance, availability and capacity
• Ensure Azure capacity is measured, providing capacity reports and appropriate availability in line with demand forecasting
• Ensure Infrastructure budgets are adhered to and expenditure is optimized and reduced, with particular focus on SaaS, Azure and cloud service costs
• Manage multiple IT vendors, ensuring adherence to agreed KPIs
• Ensure regular service delivery meetings are held, act as a key escalation point and feed into contract negotiation for renewed and enhanced services

Skills on Resume: 

• Azure Management (Hard Skills)
• Incident Management (Hard Skills)
• Team Leadership (Soft Skills)
• Project Delivery (Hard Skills)
• Performance Monitoring (Hard Skills)
• Capacity Planning (Hard Skills)
• Budget Optimization (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Engage with project leads and other stakeholders to ensure alignment of team prioritization with the strategic objectives of the organization
• Support team members’ individual development plans to build new skillsets required to thrive in a DevOps, Infrastructure as Code framework
• Oversee infrastructure capacity planning to support future business requirements
• Ensure the health and availability of established enterprise server and storage platforms
• Manage vendors, maintenance contracts and renewals
• Advocate the use of DevOps tooling such as Github/Jenkins, in place of manual processes for server deployments
• Support the team in making process improvements through automation
• Maintain and develop physical and virtual IT Infrastructure
• Manage all projects and meet agreed completion dates
• Understand, scope, document and develop improvements to the Infrastructure, driving improvements
• Fully document changes to systems
• Provide support to all of the European sites, which could include remote/on-site visits to install/support infrastructure
• Manage, mentor and develop the IT Infrastructure team
• Provide 3rd line support, providing an escalation point
• Undertake new IT projects meeting future business needs

Skills on Resume: 

• Stakeholder Alignment (Soft Skills)
• DevOps Enablement (Hard Skills)
• Capacity Planning (Hard Skills)
• System Availability (Hard Skills)
• Vendor Management (Soft Skills)
• Process Automation (Hard Skills)
• Team Mentorship (Soft Skills)
• Project Management (Hard Skills)

Job Summary: 

• Ensure desktop support/collaboration services are delivered within the agreed service Level target for internal customers
• Ensure that the IT client support service meets or overachieves SLA and KPIs
• Develop new innovative end-user services by leveraging new technology available on the market
• Continuous process improvement that leads to cost reduction or improves customer satisfaction
• Ensure the domestic data network meets the confirmed service level for the back office IT applications
• Manage IT infrastructure projects, balancing time, cost, and quality to deliver performance within the specified budget
• Build/maintain IT data and telecom network, comply with DHL Network Standard and Security Policy
• Assist the IT Customer Service in making the best proposal of a 3rd party Logistics solution for potential customers
• Participate in the projects that need the involvement of the IT Service, and sponsor the infrastructure-related projects such as build/refresh/upgrade activities
• Lead the implementation of necessary security measures to address non-compliance with DHL's IT security standards
• Work with HQ/Regions ISM, Risk Management, Audit and Legal departments to improve the level of IT security
• Involve and participate in the security audit by customer or internal audit teams, and develop corrective actions to address any gaps
• Empower team members to take responsibility for their jobs and goals
• Delegate responsibility and expect accountability and regular feedback
• Develop IKO with team members or vendors and monitor their performance and conduct team performance evaluation
• Build and Review Individual Development Plan for FTE team members
• Collaborate with the DHL HQ/region team to comprehend and implement the global standard solution 
• Motivate the support staff to be effective and efficient

Skills on Resume: 

• Service Delivery (Hard Skills)
• Process Improvement (Soft Skills)
• Network Management (Hard Skills)
• Project Management (Hard Skills)
• Security Compliance (Hard Skills)
• Audit Coordination (Hard Skills)
• Team Empowerment (Soft Skills)
• Performance Evaluation (Soft Skills)

Job Summary: 

• Provide design, installation, configuration, monitoring, management, and troubleshooting for all network, communications, hardware and software
• Provide technical and supervisory support to the infrastructure network team
• Develop business continuity and disaster recovery procedures and plans for IT equipment and services
• Provide short and long-range planning for the department and create a technical strategy
• Create and maintain network diagrams and documentation
• Work as a Business Analyst to understand the business requirements and work with the technical team
• Review the deliverables and report to the client stakeholders
• Participate in daily and weekly status calls with the team and the customer to report the progress
• Participate and provide inputs for all work requests
• Provide respective work product Analysis results and report
• Jointly work with the team members based on priority on improvement opportunities

Skills on Resume: 

• Network Administration (Hard Skills)
• Technical Support (Hard Skills)
• Disaster Recovery (Hard Skills)
• Strategic Planning (Hard Skills)
• Documentation (Hard Skills)
• Business Analysis (Soft Skills)
• Client Reporting (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Manage the architecture and delivery of infrastructure components, including storage, servers, operating systems, and databases
• Lead infrastructure planning and projects, including allocating and organizing IT resources
• Manage and develop the infrastructure team's performance to drive accountability and achieve both organizational and individual goals
• Ensure appropriate staffing and resources to meet business demands
• Develop business case justifications and cost/benefit analyses for IT spending and activities
• Ensure systems adhere to security and compliance requirements
• Manage a disaster recovery plan to ensure RPO and RTO objectives are met
• Manage capacity planning proactively in support of growth and new opportunities
• Partner with business and technology subject-matter experts to elicit and translate business requirements into technological solutions
• Develop and implement functional policies and procedures
• Coordinate with various teams on projects and escalations
• Remain current on emerging technologies, tools, techniques, and methodologies
• Perform scheduled maintenance and provide support outside of normal working hours
• Advise and make recommendations concerning infrastructure and related issues
• Manage Microsoft technologies and other infrastructure

Skills on Resume: 

• Infrastructure Architecture (Hard Skills)
• Resource Allocation (Hard Skills)
• Team Development (Soft Skills)
• Budget Analysis (Hard Skills)
• Security Compliance (Hard Skills)
• Disaster Recovery (Hard Skills)
• Capacity Planning (Hard Skills)
• Business Collaboration (Soft Skills)

Job Summary: 

• Directs and manages the day-to-day operations of the Information Technology infrastructure including servers, storage, and Email and supports the other IT teams
• Directs the daily activities of the Systems Administrators
• Plans, prioritizes and assigns tasks and projects
• Monitors work, develops staff skills, and evaluates performance
• Develops and implements service-level agreements (SLAs) for specific services and systems with other City departments
• Guides continuous improvement efforts for the systems and meets with other IT architects to discuss the impact of new technologies and the architecture roadmap
• Supports the City's service delivery by providing reliable IT infrastructure support to ensure sustainability and efficiency
• Leads the team in managing resource availability to continuously support City departments and evaluate overall IT infrastructure capacity to ensure optimum system performance
• Plans and manages assigned projects, ensuring they are completed on time, within budget, and within scope, using established project management standards
• Ensures that the proper testing, troubleshooting and fine-tuning of information systems takes place to ensure efficient operations
• Aligns IT infrastructure with current and future business requirements and goals
• Assesses and purchases new and replacement hardware

Skills on Resume: 

• IT Operations (Hard Skills)
• Team Management (Soft Skills)
• Task Prioritization (Hard Skills)
• Performance Evaluation (Soft Skills)
• SLA Management (Hard Skills)
• Continuous Improvement (Soft Skills)
• Project Management (Hard Skills)
• System Optimization (Hard Skills)

Job Summary: 

• Manage the IT Infrastructure Department
• Optimize and ensure a smooth operation of the department
• Working closely with the Helpdesk, Projects, and Business Systems teams ensures the robustness, consistency, and security of systems
• Acting as a third-line escalation point for incident, problem and change management
• Managing KPIs, ensuring problems and changes are resolved in a timely and efficient manner
• Maintain and control access to rights, VPN workings, security records and documentation and investigate any unauthorized access
• Ensuring systems and users maintain compliance with security policies, procedures and governance
• Supervision and further development of the IT infrastructure in the Vienna office within the framework of the group guidelines
• Support for users on site, incident management and change management
• Coordination of suppliers and service providers (internal and external), as well as IT ordering
• Close cooperation with the other IT teams (local and global)

Skills on Resume: 

• Department Management (Soft Skills)
• Operations Optimization (Hard Skills)
• Incident Management (Hard Skills)
• KPI Monitoring (Hard Skills)
• Access Control (Hard Skills)
• Security Compliance (Hard Skills)
• Supplier Coordination (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Responsible for managing all aspects of the company's Data Center services and for the wider IT of the business
• Responsible for managing Data Center facilities maintained by external parties such as power, cooling, fire, and security systems
• Responsible for ensuring the company continually achieves and improves documented SLA's for all Data Center services
• Manage a small team of engineers to ensure smooth operation of the department at all times
• Coaching to improve team member performance and creating an environment for the personal development of team members
• Plan ongoing development of company services and the infrastructure to support them
• Develop an agreed road map and financial forecasts
• Ensure department KPI's are achieved and contribute to achieving company KPI's
• Work with the Cyber Security Department to ensure best practice is followed throughout the company platforms

Skills on Resume: 

• Data Center Management (Hard Skills)
• SLA Improvement (Hard Skills)
• Team Leadership (Soft Skills)
• Coaching (Soft Skills)
• Service Planning (Hard Skills)
• Financial Forecasting (Hard Skills)
• KPI Management (Hard Skills)
• Cybersecurity Collaboration (Soft Skills)

Job Summary: 

• Ensuring the bank’s IT infrastructure is running stably and continuously
• Reviewing and updating the procedures/standards/instructions relating to the processes under his/her responsibility in accordance with the relevant laws/legislation, regulations, with the approval of the Head of the IT Department
• Ensuring that changes to the IT infrastructure used are effectively planned and in line with the change management procedure
• Identifying, analyzing and eliminating incidents occurring in the IT infrastructure
• Being responsible for restoring the IT infrastructure to its operational condition after a service interruption and for providing support to the Head of the IT Department for minimizing the impact of service interruptions on the workflow and operations
• Reviewing the performance and capacity of IT infrastructure and regularly reviewing their current status, making action plans and reporting to the bank’s IT Steering Committee
• Creating an action plan about findings from internal and independent audits relating to the processes under his/her responsibility and providing periodic reporting to the Head of the IT Department in relation to actions and statuses of the same
• Undertaking data backup activities in accordance with the annual backup plan and reporting to the Head of the IT Department
• Providing assistance and support to the Head of the IT Department as part of the IT risk assessment process and taking preventive/corrective/remedial actions for the risks relating to the processes under his/her responsibility
• Being responsible for ensuring the implementation of required internal controls in relation to the processes under his/her responsibility
• Undertaking configuration management activities intended for IT infrastructure components
• Responsible for reviewing and updating the IT Continuity Plan
• Support the Head of the IT Department in organizing the IT Continuity Plan training and organizing the DRC test as a member of the IT Continuity Committee member

Skills on Resume: 

• Infrastructure Stability (Hard Skills)
• Change Management (Hard Skills)
• Incident Resolution (Hard Skills)
• Service Restoration (Hard Skills)
• Performance Monitoring (Hard Skills)
• Audit Compliance (Hard Skills)
• Backup Management (Hard Skills)
• Risk Assessment (Hard Skills)

Job Summary: 

• Responsible for planning, organizing, setting up the IT Infrastructure as well as maintenance, which typically including data center, network(Routers, Switches), servers, database, storage, virtualization, cloud service, etc
• Coordinate with the local team in each subsidiary, gather IT infrastructure-related requirements, come up with a solution proposal and conduct the implementation activities
• Provide IT infrastructure solution and technical support for SAP/WMS/MES/OA/E-Commerce and other systems
• Responsible for IT network security, information security, digital certificate management, backup and restoration, anti-virus, access control, etc.
• Responsible for service desk management, e.g., incident management, troubleshooting, problem solving, etc
• Manage the full lifecycle of software, OS, database, network, and hardware, ensuring that all IT hardware and software resources are running in good service condition
• Obtain IT infrastructure-related products and services, manage vendors, to ensure that the IT vendors deliver products and services as planned/required in accordance with SLA
• Conduct some other activities that are assigned by the line manager/CEO
• Manage and oversee a highly skilled and technical IT Security Team
• Develop, monitor, and audit compliance of enterprise-wide system security standards
• Manage and maintain a secure and highly available infrastructure, to include firewalls, IDS, Internet Proxies, Data Loss Prevention, Endpoint Protection, endpoint encryption, etc.
• Develop and monitor annual security standard attestations
• Work with other IT groups to ensure security recommended practices are fully understood and are being followed
• Develop, implement, and update security practices that maintain MHS’s HIPAA requirements

Skills on Resume: 

• Infrastructure Setup (Hard Skills)
• Solution Implementation (Hard Skills)
• Technical Support (Hard Skills)
• Network Security (Hard Skills)
• Service Desk (Hard Skills)
• Vendor Management (Soft Skills)
• Security Compliance (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Manage and maintain the Server system environment on an infrastructure basis (Disk, memory, CPU, and storage)
• Manage, design, and account for plan augmentation of the virtualization environment
• Research required information using available resources to resolve issues
• Ensure RTO and RPO are met to comply with data backup policies
• Manage and maintain the monitoring system for all servers and the network
• Support the network infrastructure and ensure compliance with patch management and overall system availability
• Identify and escalate priority issues to the IT Director promptly
• Assist the IT Director on network and security concerns, e.g., ensuring systems are hardened by maintaining patching of all pc’s on the network
• Ensure that personnel have uninterrupted access to critical information in the event of a power outage, natural or manmade disaster, or other disruption
• Assist with incident response planning as well as the investigation of security breaches
• Assist with independent GLBA, Information Technology, Information and Cybersecurity audits
• Maintain awareness of changes in security risks, security measures, and computer systems

Skills on Resume: 

• Server Management (Hard Skills)
• Virtualization Planning (Hard Skills)
• Issue Resolution (Soft Skills)
• Backup Compliance (Hard Skills)
• System Monitoring (Hard Skills)
• Network Support (Hard Skills)
• Security Management (Hard Skills)
• Incident Response (Hard Skills)

Job Summary: 

• Manage a team of local and offshore Help Desk Technicians, System Administrators, and Database Administrators
• Supervise and assist in the administration of the following technologies: Microsoft Windows 2008 R2 and above, Active Directory, Group Policy, DNS, DHCP, DFS, WSUS
• Develop and implement documented policies and procedures
• Provide detailed project planning and execution steps to ensure the successful rollout of infrastructure activities
• Ensure end-user satisfaction through prompt resolution of incidents and service requests
• Develop and implement a roadmap for infrastructure growth and modernization
• Oversee Change Management for enterprise systems
• Troubleshoot network issues (WAN and LAN), FTP, and VPN
• Manage the purchasing and stocking of technology supplies and licenses

Skills on Resume: 

• Team Management (Soft Skills)
• System Administration (Hard Skills)
• Policy Development (Hard Skills)
• Project Execution (Hard Skills)
• User Support (Soft Skills)
• Infrastructure Planning (Hard Skills)
• Change Management (Hard Skills)
• Network Troubleshooting (Hard Skills)

Job Summary: 

• Set up and maintenance of Microsoft employee infrastructure (hardware and software)
• Support the design and implementation of safe and secure development infrastructure that bridges Microsoft and external partners, including cross-organizational AAD relationships, productivity software configuration and VPN configuration
• Engineer automated infrastructure deployment and maintenance solutions that can be reused across projects
• Provision and configure partner access to gaming-specific Microsoft-hosted services
• Work closely with the build pipeline and services engineering teams to collaborate on engineering, providing essential infrastructure
• Create and maintain documentation describing the existing IT surface area and proper access control for project teams
• Work closely with project leaders to create processes and documentation and grow a self-serve solutions library
• Perform access audits at routine intervals and key business moments
• Help build and promote an inclusive environment within the organization where people’s lived experiences are embraced and valued

Skills on Resume: 

• Infrastructure Setup (Hard Skills)
• Secure Configuration (Hard Skills)
• Automation Engineering (Hard Skills)
• Access Provisioning (Hard Skills)
• Team Collaboration (Soft Skills)
• Documentation (Hard Skills)
• Access Auditing (Hard Skills)
• Inclusive Culture (Soft Skills)

Job Summary: 

• Provide leadership, mentorship, and tools for success to a small team of Administrators and Engineers responsible for infrastructure, network, and desktop environments
• Provide technical subject matter expertise of infrastructure with an emphasis on cloud infrastructure, hybrid cloud models, and platform services
• Provide advanced system administration, operational support, and problem resolution for a large and complex enterprise, including Windows-based workloads and applications hosted in both cloud platforms and on-premises environments
• Build and deploy reliable infrastructure services in Azure and Hybrid cloud environments that deliver scalable services to meet growing business needs
• Provide technical guidance for directing and monitoring information systems operations
• Design, build, and implement network systems
• Direct compilation of records and reports concerning network operations and maintenance
• Troubleshoot network performance issues
• Analyze network traffic and provide capacity planning solutions
• Monitor and respond to complex technical control facility hardware and software problems
• Build and deploy enterprise monitoring solutions to provide visibility and capacity planning in an enterprise environment
• Interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance
• Responsible for the build, installation, test, and 2nd/3rd level support of network communications, including LAN/WAN systems
• Perform system-level design and configuration of products including determination of hardware, OS, and other platform specifications
• Work with Security members to ensure patches are applied and the environment is secure
• Train and develop junior team members in technical areas of the IT Services organization

Skills on Resume: 

• Team Leadership (Soft Skills)
• Cloud Infrastructure (Hard Skills)
• System Administration (Hard Skills)
• Network Design (Hard Skills)
• Performance Troubleshooting (Hard Skills)
• Monitoring Solutions (Hard Skills)
• Vendor Coordination (Soft Skills)
• Technical Training (Soft Skills)

Job Summary: 

• Oversee 1st/2nd line technical support teams and integrate with engineering teams to complete the global support model
• Drive team engagement by being energetic, highly organized and a communicative leader
• Manage processes and escalations to ensure the smooth running and resolution of issues on technology services
• Lead and orchestrate on major service issues alongside the customer support team and engage with engineering teams to help solve the most challenging problems
• Interacting with both Clients and Internal Stakeholders to maintain and enhance services across the business
• Drive a culture of high rigor, excellence and strong communication, and demonstrate trust and patience to lead a highly technical team to succeed and ensure customers can rely on services
• Act as the primary contact for escalation for issues
• Responsible for the administration and oversight of the organization's IT infrastructure, backups, patches, license management, and capacity planning
• Assist team members with technical support, equipment provisioning and configuration
• Supports MS technologies like MDM, Microsoft Intune, Azure Active Directory, Office 365, Exchange Online
• Build best practices and policies around the use of networking platforms

Skills on Resume: 

• Technical Support (Hard Skills)
• Team Leadership (Soft Skills)
• Process Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Client Relations (Soft Skills)
• Communication (Soft Skills)
• Infrastructure Administration (Hard Skills)
• Policy Development (Hard Skills)

Job Summary: 

• Develop strategic and tactical plans in the area of IT Infrastructure and support services
• Review and formulate IT policies and procedures to ensure operations comply and run efficiently and effectively
• Develop a data center and cloud strategy, and manage the cloud environment for the organization and be involved in the selection process of partnerships and strategies to establish the environment
• Evaluate and future-proof the technology stack for different infrastructure services including evaluation of potential solutions and make recommendations to resolve business problems with appropriate technology
• Evaluate and implement technologies to improve the performance, capacity and resilience of the system infrastructure (e.g., Compliance and Patch Management, System Monitoring, etc.)
• Plan and implement corporate IT infrastructure initiatives and projects
• Prepares business cases for infrastructure-related projects, reflecting business benefits and all related costs
• Lead and manage IT infrastructure operations such as systems administration, network operations, and physical infrastructure for data centers
• Review and improve infrastructure, support services and operations through process improvements and adoption of new technologies
• Ensure integration and interoperability of different technologies and solutions
• Ensure stability and strategic success for support of application services, business services, production services, and enterprise database administration
• Develop, manage, and continuously improve the service delivery processes including change management, configuration management, incident management, problem management, communication, etc.

Skills on Resume: 

• IT Strategy (Hard Skills)
• Policy Development (Hard Skills)
• Cloud Management (Hard Skills)
• Technology Evaluation (Hard Skills)
• System Optimization (Hard Skills)
• Project Implementation (Hard Skills)
• Service Delivery (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Conduct vendor negotiations, SLAs as well as ensure vendor performance in meeting the SLA target
• Prepare and manage the IT budget for infrastructure-related IT services
• Plan and implement disaster recovery and business continuity projects
• Develop, implement and monitor a strategic, comprehensive enterprise information security and risk management program
• Develop and maintain an information security framework, policies, processes/ procedures, standards and guidelines
• Oversee the approval, training, and dissemination of security policies and practices
• Planning, formulating and implementing the security polices for the organization to manage the threats
• Implementing frameworks to ensure all the organization's data is protected and upgrading the systems from time to time
• Establish compliance with these policies/procedures through ongoing security reviews and audits
• Create, communicate and implement a risk-based process for vendor risk management, including the assessment and treatment for risks that may result from partners, consultants and other service providers
• Provide regular reporting on the current status of the information security program to the company's senior business leaders as part of a strategic risk management program

Skills on Resume: 

• Vendor Negotiation (Soft Skills)
• Budget Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Risk Management (Hard Skills)
• Security Framework (Hard Skills)
• Policy Implementation (Hard Skills)
• Compliance Auditing (Hard Skills)
• Reporting (Hard Skills)

Job Summary: 

• Provide leadership, direction, and team development for the IT Infrastructure Branch, comprised of approximately 20 employees across multiple IT disciplines
• Partner with the IT Operations Manager to foster integration of the infrastructure and application teams
• Monitor system resources and usage, providing recommendations for process and technical improvements
• Establish objectives and assign responsibility/schedules to ensure the successful accomplishment of assigned tasks and projects
• Manage interrelationships between customers and contractors, facilitating collaboration with customers and IT teams to understand requirements
• Ensure the successful delivery of IT services
• Lead, recruit, and develop a local and geographically dispersed team including mentorship, coaching, and career management
• Tracks, documents, and evaluates functional performance against Department and Agency metrics and provides reports 
• Assists the Office of the CIO with organizational budget and IT roadmap development

Skills on Resume: 

• Team Leadership (Soft Skills)
• Cross-Team Collaboration (Soft Skills)
• System Monitoring (Hard Skills)
• Project Coordination (Hard Skills)
• Customer Management (Soft Skills)
• Service Delivery (Hard Skills)
• Mentorship (Soft Skills)
• Budget Planning (Hard Skills)

Job Summary: 

• Evaluate technology, processes, and procedures to ensure the required business outcome and drive efficiency
• In charge of system installation and maintenance of the company's software and applications in the region
• Provide direct support to the IT Infrastructure team, offshore resources, and act as a final escalation point for major issues
• Conduct root cause analysis of priority issues and implement proactive fixes
• Analyze existing working processes, identify potential areas for improvement and manage improvement projects
• Responsible for managing the delivery of IT initiatives and projects
• Oversee the information technology governance framework and ensure alignment with the agreed strategy and policy
• Work with teams across the business including Internal Audit, Global Technology Risk team, Risk and Compliance Group and IT Compliance Manager, to ensure Sarbanes-Oxley (SOX) Act of 2002 and data security compliance
• Contribute to the development and execution of strategic IT operations and infrastructure decisions including major sourcing decisions, technology selections, make versus buy versus rent, use of Cloud, and working alongside the IT Director
• Manage vendor relationships, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints, and within the guidelines set by the IT Director
• Support the IT Director in planning and maintaining the annual IT budget and any associated funds
• Provide reporting support to management

Skills on Resume: 

• Process Improvement (Soft Skills)
• System Maintenance (Hard Skills)
• Issue Resolution (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Project Delivery (Hard Skills)
• Governance Oversight (Hard Skills)
• Compliance Management (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Work with service providers to ensure their service deliveries, processes and documentations meet significant metrics and Service Level Agreements (SLA)
• Involved in supporting infrastructure architecture, resource planning, system performance and overall infrastructure operating environment for either on-premise infrastructure or cloud computing platforms, or both
• Support new application system initiatives and drive the development of infrastructure architecture, system integration, acceptance, performance management practice and performance testing
• Run infrastructure services either on-premises, hybrid or public cloud environment to support application systems by working closely with Applications Service counterparts
• Handling IT operations through harmonizing, fine-tuning of performance metrics, incident/problem management and process controls to ensure that the Information and Communications Technology (ICT) operations are effective, with alignment to ITIL principles
• Understand systems operations environment and drive Architecture Review and Governance Process to ensure smooth and sustained operations (including resiliency requirements)
• Work with project teams, vendors, and management to ensure a smooth and secure running of infrastructure and cloud network services
• Drive preventative maintenance and root cause identification
• Serve as a Subject Matter Expert in the design, deployment, operation, and management of network infrastructure, virtualization platform, and cloud infrastructure
• Constantly evaluate new network or cloud infra solutions that the cloud can create improvements around the region
• Collaborate to improve the operational automation for infrastructure operation works
• Engage users and stakeholders to proactively fulfill their business needs
• Govern services provided by suppliers to ensure contract obligations are delivered and SLAs are met
• Provide ad-hoc support, including off-hours support in the event of service outages and preventive maintenance routine 

Skills on Resume: 

• SLA Management (Hard Skills)
• Infrastructure Architecture (Hard Skills)
• System Integration (Hard Skills)
• Cloud Operations (Hard Skills)
• ITIL Management (Hard Skills)
• Governance Process (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Operational Automation (Hard Skills)

Job Summary: 

• Manage and oversee all personnel and functions related to IT Infrastructure Operations such as IT Helpdesk, Change Management, Problem Management, Incident Management, as it relates to quality, performance and risk by setting or refining processes, procedures, policy and standards
• Manage all day-to-day IT operations activities, ensuring the integrity, security and high availability of services for the Mazak user population
• Provide leadership to leverage technologies, processes and disciplines for the delivery of best-in-class methods
• Readily recognizes system deficiencies, recommends, and implements effective solutions
• Collaborate with the other IT Managers, defining overall goals of the IT department including short and long-term planning
• Assist the IT staff in deploying, maintaining, and supporting hardware and software, prepare project proposals, scope and budgets
• Monitors project timelines and milestones
• Works closely with the IT team, project teams, vendors, and outside contacts to ensure the timely and efficient completion of projects
• Manage ITOM team members' performance appraisals, training, and relevant feedback, assist in the hiring process, conduct team meetings, and prioritize management
• Effectively communicates with all levels of the organization to ensure technology and user needs are identified and met

Skills on Resume: 

• Infrastructure Operations (Hard Skills)
• Process Management (Hard Skills)
• Service Availability (Hard Skills)
• Problem Solving (Soft Skills)
• Strategic Planning (Hard Skills)
• Project Management (Hard Skills)
• Team Development (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Oversee all aspects of software, hardware, networking, A/V, and coordination of IT support in the Durham, NC office, including managing procurement partners
• Oversee all aspects of Microsoft Azure software, hardware, and endpoint device management including testing, deployment, and updates via Endpoint Management
• Play a lead role in developing, planning, documenting, and implementing infrastructure enhancements and policies in collaboration with vendors and the infrastructure team
• Actively monitor, optimize, and respond to infrastructure issues and incidents to maintain the overall health and security of infrastructure services
• Manage relationships with certain IT contractors, vendors, and escalate issues to relevant specialists
• Provide business context, guidance, and SLA review to the primary MSP support partner
• Work independently and as part of a team to support organizations on incidents, support requests, projects, and other initiatives
• Utilize Arabella’s IT Service Management application to track activities
• Research and make recommendations about improving the overall Physical and Cloud Infrastructure
• Participate in New Hire Employee setup, processing, onboarding, and IT training

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Azure Administration (Hard Skills)
• Policy Implementation (Hard Skills)
• Incident Response (Hard Skills)
• Vendor Relations (Soft Skills)
• SLA Review (Hard Skills)
• Technical Support (Soft Skills)
• Onboarding (Soft Skills)

Job Summary: 

• Provide leadership and direction to the IT infrastructure resources that engineer and support all enterprise services including network, server, cloud, and collaboration solutions
• Manage the daily workload and assignments across the infrastructure team to align priorities
• Identify and implement improvements including standardization, automation, and optimization of services, to reduce costs and improve delivery speeds
• Manage the open incidents and requests to ensure service levels are being met or exceeded
• Manage the proactive monitoring and maintenance of all enterprise infrastructure to improve service availability and performance
• Drive the development of technology strategies to support IT objectives and business goals
• Establish and maintain technology standards, templates, and technical documentation 
• Work with strategic vendors and partners to identify, design and deliver solutions to meet business needs
• Develop proposals for IT investments in software and services to be presented to senior management
• Partner with key business and technology leaders to ensure projects are properly prioritized and executed
• Ensure technology designs are optimized and IT services are monitored and supported appropriately
• Serve as key liaison between core infrastructure vendors and UHM IT
• Provide direction, guidance, and training to IT teams to develop and support junior resources
• Direct supervision of the infrastructure team, including junior, senior, and team lead roles
• Develop team members including training, regular feedback, and the establishment of goals
• Performing weekly interaction, proactive performance management and long-term career planning

Skills on Resume: 

• Infrastructure Leadership (Soft Skills)
• Team Management (Soft Skills)
• Service Optimization (Hard Skills)
• Incident Management (Hard Skills)
• Technology Strategy (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Documentation (Hard Skills)
• Team Development (Soft Skills)

Job Summary: 

• Manages IT Infrastructure operational activities to support business goals and objectives
• Responsible for the creation of operational standards, processes and procedures
• Develops strategies and tactics in determining direction for improving systems and solutions, using current and emerging technologies
• Defines global hardware and software refresh strategies
• Manages the planning, design, implementation, and migration of IT infrastructure solutions
• Evaluates trends and plans for future needs to ensure ongoing system availability, stability, security, performance, and adherence to service level agreements
• Audits hardware and software to ensure compliance with established security standards, policies, procedures, and configuration guidelines
• Writes proposals and statements of work for initiatives requiring vendor/partner assistance
• Manages the work efforts of individual contributors with responsibility for hiring, firing, performance appraisals, and pay reviews
• Assists in M&A due diligence activities, infrastructure site assessments, and developing site improvement plans

Skills on Resume: 

• Operational Management (Hard Skills)
• Process Development (Hard Skills)
• Technology Strategy (Hard Skills)
• Infrastructure Planning (Hard Skills)
• System Security (Hard Skills)
• Compliance Auditing (Hard Skills)
• Vendor Coordination (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Provide support aligned with Global IT Governance and adhere and enforce processes, guidelines and standards
• Provide timely technical services to the business at a high level of quality and with the correct level of standardization and flexibility
• Facilitate IT demands from the country as a ‘GoTo’-Person and work on solutions and services in conjunction with the Area Manager MEA
• Guide and consult the business units in terms of customized solution designs
• Provide 1st, 2nd and 3rd level IT support to the user base for the UAE and Oman
• Lead a team of Linux experts
• Support the Linux/HPC environment in the organization
• Troubleshoot development problems and provide solutions
• Configuring and maintaining packages under Linux
• Configuring and verifying system updates
• Creates and reviews reports on different subsystems

Skills on Resume: 

• IT Governance (Hard Skills)
• Technical Support (Hard Skills)
• Solution Design (Hard Skills)
• User Support (Soft Skills)
• Team Leadership (Soft Skills)
• Linux Administration (Hard Skills)
• Problem Solving (Soft Skills)
• System Configuration (Hard Skills)

Job Summary: 

• Plan and direct technical and design aspects of IT infrastructure
• Manage the IT team to maintain the IT infrastructure components (Servers, Firewall, Routers, Switches, Data centers, Data backups)
• Manage network and endpoint monitoring, plan resources for high availability of IT infrastructure and data
• Manage all necessary resources to provide high-quality service to users
• Interface with application owners and managers to ensure application availability, data security and data integrity
• Manages and coordinates urgent and complicated support issues
• Acts as an escalation point for the Infrastructure and network teams
• Develops and matures processes to ensure free-flow escalation and information within the organization
• Works with the team to determine the root cause of issues and communicates appropriately to internal and external customers
• Provide budgetary inputs to maintain services and add value to the overall customer experience

Skills on Resume: 

• Infrastructure Planning (Hard Skills)
• Team Management (Soft Skills)
• Network Monitoring (Hard Skills)
• Service Delivery (Soft Skills)
• Data Security (Hard Skills)
• Escalation Management (Soft Skills)
• Process Development (Hard Skills)
• Budget Planning (Hard Skills)

Job Summary: 

• Monitor, troubleshoot and maintain infrastructure configurations
• Develop specifications, standards, and documentation for the infrastructure
• Works with vendors for issue escalation
• Maintain inventory of network hardware and switches in the data center and other locations
• Participates in technical research and development to enable continuing innovation within the infrastructure
• Own projects, solutions, and key responsibilities within a larger business initiative
• Provide on-call assistance and support of production business systems on a rotating basis for after-hours support
• Trains, coaches, and mentors, Infrastructure team personnel including career development
• Guide employees and IT staff on IT best practices with a focus on security
• Analyze department needs, identify vulnerabilities, and boost productivity and efficiency by using data provided by the service desk
• Continuously analyze current processes, technologies, and vendors to identify areas of improvement

Skills on Resume: 

• Infrastructure Maintenance (Hard Skills)
• Documentation (Hard Skills)
• Vendor Management (Soft Skills)
• Technical Research (Hard Skills)
• Project Ownership (Soft Skills)
• Team Mentorship (Soft Skills)
• Security Guidance (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Accountable for a high-performing computing and storage infrastructure company-wide
• Planning and management of storage and server operations and production support, enterprise-wide productivity and collaboration platforms (M365), application and server virtualization platforms, and business continuity for infrastructure under management
• Establish strategic direction for operating system platforms including technology reviews, analysis and selection, to ensure the company has adequate infrastructure to provide suitable operating environment(s) for various applications
• Collaborate with the business and IT leaders to develop strategic and tactical solution plans for IT, especially the bank's future technology infrastructure
• Partner with the IT Leadership Team to build and modernize the organizational structure and business processes to support growth in an increasingly digital world
• Manage the implementation and adoption of emerging technologies including cloud, collaboration platforms, high-performance computing, continuous delivery and the latest collaboration technologies
• Develop and lead a high-performing infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations
• Drive a collaborative culture that values technical depth, accountability, customer service and quality/speed of delivery
• Establish, maintain and execute operations procedures that leverage efficiencies and best practices
• Oversee service management activities including change and release management, testing, quality assurance and end-to-end technical integration
• Drive the delivery of major technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved
• Implement and maintain controls and monitoring procedures to ensure the availability of critical systems and minimal service interruptions
• Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems
• Develop, measure, monitor and maintain Service Level Agreements (SLA) for response/resolution of day-to-day operational issues and after-hours support processes
• Develop a vendor management process for products and services that delivers utilization optimization, a best-fit vendor mix, and demonstrable savings
• Responsible for the selection, retention, coaching, performance management and development of direct reports

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Technology Modernization (Hard Skills)
• Cloud Adoption (Hard Skills)
• Team Leadership (Soft Skills)
• Service Management (Hard Skills)
• Vendor Optimization (Soft Skills)
• Performance Coaching (Soft Skills)

Job Summary: 

• Support the CTO to implement key IT Solutions / Strategy
• Assists in the planning, implementation and support of the new technology solutions 
• Manage and design Server, Network, Database System administration and Data Center infrastructure
• Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user
• Take the lead for managing the cloud and on-prem infrastructure
• Liaise with the IT application, application architect and security team on the technical development of converged solutions and processes to enhance the operations of services
• Lead the Infrastructure team in Singapore in management and support of IT Systems, ensuring the availability, security and compliance requirements are met
• Establishing strong relations and partnerships with Group IT shared services, vendors and system integrators to work with them in maximizing investment in applicable technology
• Putting in place continual service improvement plans which reduce the number of system downtime incidents, support calls and commonly reported problems
• Assists in overall SG IT infra and service yearly budget and controls the spending within the budget

Skills on Resume: 

• IT Strategy Implementation (Hard Skills)
• Infrastructure Design (Hard Skills)
• System Administration (Hard Skills)
• Cloud Management (Hard Skills)
• Technical Collaboration (Soft Skills)
• Team Leadership (Soft Skills)
• Vendor Partnership (Soft Skills)
• Budget Control (Hard Skills)

Job Summary: 

• Ensure the provision of an efficient and effective operation of the IT infrastructure 
• Ensure that the backup and Disaster Recovery processes are necessary to functionally recover systems and data to agreed SLA’s
• Manage overall team resource allocation, productivity and effectiveness
• Budget preparation and management for all appropriate revenue lines and individual projects
• Manage the validity of all software licenses
• Management of the relationship between the group’s IT and 3rd party product/service providers
• Manage incidents that affect service / may potentially affect service
• Provision of Service Management statistics
• Ensure the standby and callout policies are adhered to
• Manage and motivate project and support teams
• Contribute to the overall strategy and management of the IT Function, working collaboratively, accepting additional responsibility for specific management activities or leading “ad hoc” management tasks
• Proactive contribution to the continuous improvement of both the IT Function and the organization
• Maintain consistent, accurate plans covering schedule, cost and resource, providing timely progress and performance reporting

Skills on Resume: 

• Infrastructure Operations (Hard Skills)
• Disaster Recovery (Hard Skills)
• Resource Management (Hard Skills)
• Budget Management (Hard Skills)
• License Compliance (Hard Skills)
• Vendor Relations (Soft Skills)
• Incident Management (Hard Skills)
• Team Motivation (Soft Skills)

Job Summary: 

• Planning, architecture, design, implementation, and support of multiple global, world-class, state-of-the-art data centers including cloud and on-premises
• Develop policies, initiatives, and standards that integrate facilities, networks, servers (data center and malls), databases, storage and operational management methodologies
• Collaborating and consulting with diverse business and technical groups and audiences to understand business and software requirements
• Translating business requirements into integrated, reliable, and secure infrastructure architecture strategies to support business applications
• Providing estimates, analysis and recommendations to secure approval of budget and resources to implement specifications
• Acting as a liaison between the enterprise and software architecture staff and business development teams
• Acting as a technical advisor to management in long-range organizational planning
• Implementation of security policies, procedures, standards and the supporting technical systems
• Manages the process of granting rights to all users and groups on the (Company) systems
• Responds to internal and external threats to system security
• Lead the day-to-day activities of the datacenter infrastructure group
• Mentor, motivate and build the Infrastructure team which leads to clear succession plans and enhanced leadership

Skills on Resume: 

• Data Center Design (Hard Skills)
• Infrastructure Architecture (Hard Skills)
• Business Collaboration (Soft Skills)
• Requirement Translation (Hard Skills)
• Budget Planning (Hard Skills)
• Security Implementation (Hard Skills)
• Access Management (Hard Skills)
• Team Mentorship (Soft Skills)

Job Summary: 

• Monitors internal control systems to ensure that appropriate information access levels and security clearances are maintained
• Participates in the preparation and maintenance of the organization's disaster recovery and business continuity plans for information systems to ensure business risks are addressed within appropriate recovery timeframes
• Acts as an internal consultant to all areas of the organization, providing expertise and advice on all infrastructure components and emerging information technologies
• Establish and maintain both short-term and long-term infrastructure technology roadmaps
• Ensure that platform standards are created, and both written functional and technical design specs are developed and maintained for all deployed technologies
• Research new products, emerging technologies, new releases of existing software/hardware through conferences, publications, seminars, user groups and the Internet to provide evaluations and recommendations
• Establish partnership relationships with individuals, teams, departments and committees, both internal and external
• Facilitate the identification of opportunities for using technologies to automate and streamline business processes so that they are efficient, accessible and cost-effective
• Attend training, seminars, User Group meetings, Conferences, etc., to stay current on technology-related issues
• Assist in IT budget planning and IT Strategic Planning

Skills on Resume: 

• Access Control (Hard Skills)
• Disaster Recovery (Hard Skills)
• Technology Consulting (Soft Skills)
• Infrastructure Roadmapping (Hard Skills)
• Standards Development (Hard Skills)
• Technology Research (Hard Skills)
• Partnership Building (Soft Skills)
• Strategic Planning (Hard Skills)

Job Summary: 

• Manage and maintain a capital budget +/-10% of approved funding
• Create, maintain, and close requests for capital expenditures
• Provide weekly, monthly, quarterly, and annual updates for all approved Capital Expenditures
• Manage the engineering for IT infrastructure designs and architectural solutions that include low-voltage cabling, fiber optic cabling, electrical, UPS, HVAC, Security, and external infrastructures to support LAN, WAN, and Voice platforms
• Maintain compliance with Abbott engineering, Abbott IT engineering standards, IT industry standards (e.g., ANSI TIA/EIA), Abbott Divisional and Corporate training requirements, as well as adhering to FDA and OSHA policies and procedures
• Maintain the operations and life-cycle of IT-managed mechanical, electrical, life safety, facility, IT infrastructure environments and IT infrastructure structured cabling systems and/or platforms
• Implementation of network devices/hardware
• Installing wireless access points
• Work on construction sites, supervising the installation of the designed IT infrastructure
• Responsible for timely interaction with customers of the platform, peer technologists, and senior management
• Successfully negotiate technical design and deployment strategy with key stakeholders and consumers of the service

Skills on Resume: 

• Budget Management (Hard Skills)
• Capital Planning (Hard Skills)
• Infrastructure Design (Hard Skills)
• Regulatory Compliance (Hard Skills)
• System Maintenance (Hard Skills)
• Network Implementation (Hard Skills)
• Site Supervision (Soft Skills)
• Stakeholder Negotiation (Soft Skills)

Job Summary: 

• Serve as the platform technical subject matter expert and provide consulting support to the business and end-user organizations
• Produce and maintain timely, accurate engineering documentation to support implementation, operations support and quality/compliance requirements
• Interacts with supplier technical staff including product development and engineering teams
• Provides weekly, monthly, quarterly, and annual project and financial updates via the project management tool, Power Steering
• Issue a purchase order request via the Abbott Divisional business office
• Ensure a purchase or is issued via the procurement department
• Ensure all purchase orders are closed per Abbott business office and Abbott accounts payable guidelines
• Prioritize and manage multiple projects simultaneously, while adhering to deadlines
• Keeps abreast of industry trends and makes architecture road-maps and or recommendations

Skills on Resume: 

• Technical Consulting (Soft Skills)
• Documentation (Hard Skills)
• Supplier Coordination (Soft Skills)
• Project Reporting (Hard Skills)
• Procurement Management (Hard Skills)
• Project Prioritization (Hard Skills)
• Deadline Management (Soft Skills)
• Technology Roadmapping (Hard Skills)

Job Summary: 

• Managing and optimizing the company’s AWS Infrastructure with an emphasis on information security and cost effectiveness
• Implement and manage DLP Solution
• Set up and manage network devices such as Cisco ASA and Edge router
• Implement, maintain, and monitor security practices throughout Potentiate infrastructure 
• Effective processes for escalation of IT support issues including Business Continuity and Disaster recovery 
• Provisioning Potentiate’s cloud applications for new clients in AWS
• Automatically provision and configure new cloud applications using templates
• Planning and maintaining the company's remote/local bare-metal/cloud servers, storage arrays, networks, software and other computer equipment
• Automate system monitoring and early warning emails/notifications
• Full administration of software licenses
• Ensuring the IT infrastructure is upgraded, operating correctly and constantly backed up
• Internal and external customer support

Skills on Resume: 

• AWS Management (Hard Skills)
• Information Security (Hard Skills)
• Network Configuration (Hard Skills)
• Disaster Recovery (Hard Skills)
• Cloud Provisioning (Hard Skills)
• Automation (Hard Skills)
• License Administration (Hard Skills)
• Customer Support (Soft Skills)

Job Summary: 

• Responsible for infrastructure projects from inception to production across 40 locations, supporting roughly 3000 employees
• Continue to grow/ mentor and develop the BT Infrastructure team
• Determine, procure, implement, manage and maintain the appropriate BT infrastructure, productivity software and network-attached devices necessary to adequately support the company's current and projected future
• Responsible for maintaining high availability, disaster recovery and fallback resources to minimize business disruption
• Partner with the team to review Test Plans and the results of Tests to determine if infrastructure solutions are ready for movement to Production
• Develop, utilize and maintain methods to manage compliance with policies and procedures in the BT Infrastructure area
• Participate in developing the annual BT Infrastructure Operating Budget and the BT Infrastructure portion of the annual Capital Budget
• Manage actual expenses to budget
• Keep up-to-date with innovative solutions relevant to IT infrastructure, security and productivity software developments relevant to the company’s business
• Supports all IT infrastructure activities including network (WAN and LAN), IT devices, payment terminals, POS, traffic counting devices, and so on
• Collaborate with the security team in new policies deployment
• Propose a quality improvement plan related to IT infrastructure solutions/services in stores
• Troubleshoot any issues that arise from the stores
• Lead and manage global project deployment

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Team Development (Soft Skills)
• Procurement Planning (Hard Skills)
• Disaster Recovery (Hard Skills)
• Compliance Management (Hard Skills)
• Budget Management (Hard Skills)
• Security Collaboration (Soft Skills)
• Global Deployment (Hard Skills)

Job Summary: 

• Responsible for implementing, monitoring and maintaining the communication system including LAN, WAN, Intranet, Security and Telecommunications systems, to ensure that the entire systems perform at the best performance
• Cooperate with the IT Team to deploy all IT Projects successfully
• Provide full support for setting up new Branches, GA or any new project implementation of the System and Infrastructure Team 
• Ensure that everything regarding LAN, WAN, PBX and Internet systems is well prepared and finished on time
• Create, edit procedures and user guides to ensure that they are up to date
• Cooperate with the team to periodically perform BCP checking and BCP updates towards the LAN, WAN, and Internet systems 
• Ensure that the BCP plan of the company is correct and usable in a contingency case
• Coordinate with the AIA IT HK group and third-party group to cooperate and communicate with information relating to resolving and troubleshooting problems in the AIAVN location 
• Manage IT Infrastructure staff, including hiring, training, evaluation, guidance, discipline and discharge
• Develop the IT Infrastructure staff to meet the changing needs of users, groups and offices, new projects and technologies and varying staff strengths

Skills on Resume: 

• Network Management (Hard Skills)
• Project Deployment (Hard Skills)
• System Implementation (Hard Skills)
• Documentation (Hard Skills)
• BCP Management (Hard Skills)
• Problem Resolution (Soft Skills)
• Team Leadership (Soft Skills)
• Staff Development (Soft Skills)

Job Summary: 

• Manage the delivery of IT Infrastructure operations and services for Eurofins Food and Environment testing 
• Lead, develop and motivate a team of IT Support, Field Service agents and System Administrators
• Manage resourcing for IT Infrastructure projects, balancing business and personal development goals
• Managing and implementing a strong ITIL-based service desk, with a key focus on business
• Design, plan, build and continuously optimize IT Infrastructure, conforming to agreed security/compliance policies
• Apply IT Service Management and Change Management practices to proactively analyze risks within IT services and eradicate them through agreed service improvement plans
• Ownership and delivery of Infrastructure and related services, including working with international teams to manage and deliver services
• Transform the Infrastructure organization and approaches, meet Group and Industry standards and modernize
• Implement security tools and services aligned to Group standards
• Implement the appropriate processes, training, skills and support for reporting team members to allow for efficiency and growth of the team
• Actively support customer-facing teams, ensuring that customer issues are resolved promptly
• Keep up to date with industry changes and keep innovating with new solutions and platforms
• Support deployment and administration across cloud solutions and data center (Microsoft Azure)

Skills on Resume: 

• Infrastructure Operations (Hard Skills)
• Team Leadership (Soft Skills)
• Resource Management (Hard Skills)
• Service Desk Management (Hard Skills)
• Risk Analysis (Hard Skills)
• Security Implementation (Hard Skills)
• Customer Support (Soft Skills)
• Cloud Administration (Hard Skills)