Job Summary: 

• Maintain the day-to-day operations of IT systems and infrastructure across main and regional facilities.
• Maximise the availability of computer systems and networks throughout the organisation.
• Drive and implement IT projects.
• Ensure accurate logging of tickets, notes, and resolutions in the IT ticketing system, with timely resolution and customer satisfaction as key priorities.
• Provide advanced technical support for Microsoft Outlook 365, Active Directory, and related infrastructure.
• Maintain relationships and coordinate with external IT suppliers and service vendors.
• Help control IT costs and improve the efficiency of IT systems.
• Assist in ensuring compliance with global cybersecurity policies.
• Conduct all work in accordance with IT policies and procedures.
• Assist with tracking security status, resolving incidents in line with the incident response procedure, and updating on demand.
• Ensure continuity of mission-critical systems and data through backup processes, month-end procedures, and other safeguards.

Skills on Resume: 

• System Administration (Hard Skills)
• Network Management (Hard Skills)
• IT Project Management (Hard Skills)
• Microsoft 365 Support (Hard Skills)
• Active Directory Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• Cybersecurity Compliance (Hard Skills)
• Problem-Solving (Soft Skills)

Job Summary: 

• Act as a key resource in the project lifecycle, from driving initiation and infrastructure design to overseeing implementation.
• Receive minimal instructions on routine work and detailed instructions on new assignments.
• Produce high-level and detailed technical designs and documentation for complex technical solutions.
• Map requirements onto practical, maintainable solutions, considering cost, quality, and complexity.
• Participate in architecture design reviews and other technical governance forums across the organisation, representing the infrastructure team across multiple projects.
• Establish and maintain pertinent policies, standards, and procedures.
• Perform duties in compliance with applicable regulations and standards.
• Work on routine assignments per written procedures, demonstrating the ability to recognise deviations from accepted practice.
• Contribute to overall operations and the achievement of departmental goals.

Skills on Resume: 

• Project Lifecycle Management (Hard Skills)
• Infrastructure Design (Hard Skills)
• Technical Documentation (Hard Skills)
• Solution Mapping (Hard Skills)
• Architecture Review (Hard Skills)
• After-Hours Availability (Soft Skills)
• Policy Development (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Develop and document procedures to proactively manage and maintain server and storage network systems.
• Design and implement monitoring, configuration management, and reporting functions.
• Define and document best practices and support procedures.
• Provide occasional after-hours support for infrastructure-related emergencies and occasional weekend maintenance actions.
• Maintain asset inventory and configuration documentation.
• Assist with hardware, firewall, telecom, and software vendor evaluation, recommendations, and negotiations.
• Recommend systems, software, and infrastructure modifications to improve service and performance.
• Manage and maintain VPN network services.
• Maintain an up-to-date asset inventory.
• Administer and manage all corporate network assets.
• Provide assistance and troubleshooting expertise to reduce reliance on external vendor support and drive support cases to resolution.

Skills on Resume: 

• Server Management (Hard Skills)
• Storage Management (Hard Skills)
• Monitoring & Reporting (Hard Skills)
• Procedure Documentation (Hard Skills)
• Vendor Management (Soft Skills)
• Network Administration (Hard Skills)
• Troubleshooting Expertise (Hard Skills)
• After-Hours Support (Soft Skills)

Job Summary: 

• Design, build, configure, maintain, and develop IT infrastructure as directed by IT leadership.
• Proactively manage network monitoring solutions and other manual controls to ensure the network is operating as intended.
• Administer patch management, anti-virus, and web filtering.
• Administer and maintain the VOIP telephony system.
• Assist with troubleshooting, system backups, and archiving carried out by the IT Service Desk.
• Perform complex troubleshooting, backup, archiving, and disaster recovery.
• Assist in the design, implementation, and maintenance of systems, hardware, and software.
• Act as an escalation point for third-line support analysts.
• Keep IT management informed of significant issues.
• Ensure that all work supports the organisation’s overall vision and strategic objectives.

Skills on Resume: 

• Infrastructure Design (Hard Skills)
• Network Monitoring (Hard Skills)
• Patch Management (Hard Skills)
• VOIP Administration (Hard Skills)
• Backup & Recovery (Hard Skills)
• Troubleshooting Support (Hard Skills)
• Escalation Handling (Soft Skills)
• Strategic Alignment (Soft Skills)

Job Summary: 

• Design, scope, architect, and implement infrastructure solutions.
• Convert business projects into realistic technical solutions and assist the business in making decisions on infrastructure, technology, and security.
• Troubleshoot infrastructure environments to ensure efficient resolution of business-critical applications and systems.
• Liaise with external service providers to identify, troubleshoot, support, and maintain the environment.
• Demonstrate time management and project management skills by balancing workload across incidents and project work.
• Engage internal business stakeholders at all levels, including senior management.
• Explain technical concepts to non-technical audiences in clear and simple terms.
• Continuously improve IT infrastructure support and business systems.
• Manage workload efficiently and maintain accurate documentation for project work.
• Ensure infrastructure is maintained and secured in line with best practices.

Skills on Resume: 

• Infrastructure Architecture (Hard Skills)
• Technical Solution Design (Hard Skills)
• Infrastructure Troubleshooting (Hard Skills)
• Vendor Liaison (Soft Skills)
• Project Management (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Technical Communication (Soft Skills)
• IT Process Improvement (Hard Skills)

Job Summary: 

• Architect, supervise, and participate in the implementation of technologies and platforms supporting a hybrid IT infrastructure environment.
• Ensure high availability of enterprise platforms that support internal business functions and external customers.
• Troubleshoot and remediate third-level issues impacting infrastructure operations.
• Assist with the development and maintenance of security policies, backup strategies, disaster recovery, and business continuity plans.
• Work within established configuration and change management (ITIL) policies and procedures.
• Ensure awareness, approval, and success of changes made to the infrastructure environment.
• Manage maintenance and system upgrades ranging from patches and hot fixes to major operating system updates.
• Select and implement security tools, policies, and procedures in conjunction with the security team.
• Identify and implement efficiencies through process improvement techniques.
• Define the scope and timelines of new projects to meet completion deadlines, including medium to large-scale complex projects impacting enterprise infrastructure.

Skills on Resume: 

• Hybrid Architecture (Hard Skills)
• Platform Management (Hard Skills)
• Advanced Troubleshooting (Hard Skills)
• Security Compliance (Hard Skills)
• Change Management (Hard Skills)
• System Upgrades (Hard Skills)
• Process Improvement (Soft Skills)
• Project Management (Soft Skills)

Job Summary: 

• Deploy and manage business-critical applications in cloud infrastructure environments.
• Collaborate with engineering and security teams to coordinate IT policies.
• Build policies and scripts to support company-owned devices.
• Develop and maintain documentation for supported applications, processes, and training materials for internal employees and IT staff.
• Work with security, operations, and business teams to develop automated onboarding and offboarding processes.
• Develop tooling and processes to facilitate end-user asset management, provisioning, and tracking.
• Participate in general IT operations and user support.
• Build and maintain cross-functional relationships with internal teams to drive initiatives.
• Plan and implement system automation to improve efficiency.
• Oversee and provide operations support, including account management, workflow, log analysis, troubleshooting, and service optimization.
• Assist in the evaluation and management of major vendor relationships and outsourcing arrangements.
• Develop system monitoring and support automation to enhance and scale the quality of support.

Skills on Resume: 

• Cloud Deployment (Hard Skills)
• IT Policy Coordination (Soft Skills)
• Device Scripting (Hard Skills)
• Documentation Management (Hard Skills)
• Automation Processes (Hard Skills)
• Asset Management (Hard Skills)
• User Support (Soft Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Monitor and maintain the security, integrity, and performance of core systems and backup services.
• Participate in upgrade projects, either leading the project or assisting from a technical perspective.
• Provide a hierarchical escalation route for IT support teams and other internal or external partners, operating as an SME within the infrastructure technology domain.
• Contribute to the creation and ongoing maintenance of technical documentation and provide material to support project deliveries and ongoing operational service support.
• Participate in periodic weekend and emergency on-call schedules as part of a rota.
• Help deliver a future technology roadmap for infrastructure in line with enterprise architectural standards and long-term roadmaps.
• Maintain technical awareness of IT industry developments, infrastructure technology standards, and best practice guidelines that may benefit the organisation.
• Provide clear, first-class communication in all forms with proactive notification and feedback to users, customers, and management.
• Use initiative to create innovative solutions for new or existing requirements.
• Carry out other duties appropriate to this role as deemed necessary by IT leadership.

Skills on Resume: 

• System Security (Hard Skills)
• Performance Monitoring (Hard Skills)
• Project Participation (Soft Skills)
• Technical Documentation (Hard Skills)
• On-Call Support (Soft Skills)
• Technology Roadmap (Hard Skills)
• Industry Awareness (Soft Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Implement, integrate, and support Insurity’s highly available infrastructure, including intra-office network connectivity, on-premise, private, and public cloud environments.
• Perform continuous research on current and emerging infrastructure technologies and tools.
• Suggest, design, and implement infrastructure architecture to support Insurity.
• Build and operate Cisco UCS, VMware, and Horizon VDI infrastructures in accordance with best practices, including full-stack server, storage, and network configuration and management.
• Monitor the ticketing queue, respond to service requests or incidents, and participate in resolving incidents and problems.
• Perform proactive and routine maintenance tasks such as backups, patch management, and hot fixes.
• Document problem statuses and resolutions and provide in-depth root cause analysis for critical incidents.
• Create and maintain all Standard Operating Procedure documentation.
• Provide support for connectivity and related network or communication issues for the user community.
• Install, configure, and maintain server, storage, and network hardware and software components.

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• Tech Research (Soft Skills)
• Architecture Design (Hard Skills)
• VMware Management (Hard Skills)
• Incident Management (Hard Skills)
• System Maintenance (Hard Skills)
• Root Analysis (Hard Skills)
• SOP Documentation (Hard Skills)

Job Summary: 

• Manage and maintain all aspects of on-prem and cloud infrastructure.
• Provide "hands-on" technical support and escalation (through incident, change, and problem management procedures).
• Ensure that SLA's are achieved, whilst also looking for ways to improve the day-to-day IT delivery.
• Administer infrastructure activities for Active-Directory, AAD, Office 365, and Exchange.
• Support 1st and 2nd line service desk colleagues with escalated tickets.
• Build and maintain the library of Infrastructure SoPs, documenting fault solutions, common tasks, and maintenance procedures in such a way that any member of the team can complete the required actions.
• Work with the Cyber and Information Security Team, ensuring all infrastructure is secure and protected against cyber-related threats.
• Help to implement cloud security models, including best practices for securing applications, including hybrid deployments containing cloud and on-premise components.
• Evaluate performance results and recommend major changes affecting short and long-term solutioning.
• Functions as a technical expert across multiple projects, assignments, initiatives, and disciplines.

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Technical Support (Hard Skills)
• SLA Improvement (Soft Skills)
• Active Directory Admin (Hard Skills)
• Service Desk Support (Soft Skills)
• SOP Documentation (Hard Skills)
• Cybersecurity Compliance (Hard Skills)
• Cloud Security (Hard Skills)

Job Summary: 

• Provide primary support as an IT Infrastructure Engineer in maintaining server, storage, and network infrastructure within the region.
• Deliver complete operational life-cycle and project-based support for infrastructure.
• Participate in a 24/7 follow-the-sun operating model along with other regional teams to support global infrastructure.
• Create and maintain SOPs, reference standards, architecture diagrams, and other supporting documents.
• Identify and implement regular operational activities that can be automated or transitioned to Level 1 support after adequate documentation and knowledge transfer for swift issue resolution and improved customer experience.
• Maintain infrastructure as part of a larger team to meet and exceed established OLAs on both availability and performance.
• Follow established ITSM standards while resolving incidents, problems, and service requests, and when making changes to infrastructure.
• Continuously assess technology and service risks within infrastructure and implement improvements to mitigate those risks.
• Work independently and collaboratively within a team environment to achieve business objectives.
• Take a lead in maintaining the Disaster Recovery plans and performing tests to ensure readiness and effectiveness.

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• Operational Lifecycle (Hard Skills)
• 24/7 Support (Soft Skills)
• SOP Documentation (Hard Skills)
• Automation Implementation (Hard Skills)
• Performance Monitoring (Hard Skills)
• Risk Assessment (Hard Skills)
• Disaster Recovery (Hard Skills)

Job Summary: 

• Support company-wide applications, infrastructure systems, and services, including Active Directory, O365 (mail, SharePoint, Teams, OneDrive, Intune, EMS), Exchange (hybrid), file servers and storage, firewalls, and switches.
• Evaluate, manage, and maintain the corporate VMware environment (ESXi and Horizon) across multiple locations, covering server hardware, storage, configuration, licensing, monitoring, capacity, and performance management.
• Manage production systems, including backups, performance tuning, fault resolution, capacity planning, and root cause analysis across multiple sites, platforms, and operating systems.
• Improve efficiency, ease of management, and performance of existing infrastructure through discovery, evaluation, testing, and benchmarking against industry best practices.
• Provide recommendations, coordinate activities, and execute well-planned improvements.
• Respond to security vulnerabilities promptly.
• Ensure documentation remains up to date and champion change management.
• Effectively manage time and priorities, deliver projects on schedule, and communicate issues proactively with teammates.
• Handle tier-2 and tier-3 escalated Help Desk tickets.
• Coordinate and execute after-hours maintenance activities and participate in an on-call rotation.

Skills on Resume: 

• Application Support (Hard Skills)
• VMware Management (Hard Skills)
• System Administration (Hard Skills)
• Performance Optimization (Hard Skills)
• Infrastructure Improvement (Hard Skills)
• Security Response (Hard Skills)
• Documentation Management (Hard Skills)
• On-Call Support (Soft Skills)

Job Summary: 

• Manage and maintain storage, virtualized environments, servers, network devices, and productivity tools.
• Support, monitor, test, and troubleshoot hardware and software problems related to infrastructure without supervision.
• Manage performance and maintain the security of infrastructure systems without supervision.
• Recommend and schedule repairs, upgrades, and patches with approval from senior IT leadership.
• Manage communication systems and network devices, including edge switches, core switches, routers, access devices, and essential services and subsystems.
• Maintain and develop required diagrams, documentation, and procedures to ensure the continuous operation of supported infrastructure systems.
• Provide Level 2 infrastructure systems support.
• Implement and support all versions of Windows Server, Exchange, SharePoint, Office 365, and other Microsoft technologies.
• Design, install, configure, and support infrastructure servers.
• Design and implement infrastructure technologies such as DNS, DHCP, TCP/IP, SMTP, and SNMP.
• Work with multiple hardware and software platforms at an expert level.
• Interact and coordinate with vendors, suppliers, distributors, and contract consultants.

Skills on Resume: 

• Infrastructure Admin (Hard Skills)
• System Troubleshooting (Hard Skills)
• Performance Security (Hard Skills)
• Patch Management (Hard Skills)
• Network Admin (Hard Skills)
• Documentation Control (Hard Skills)
• L2 Support (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Install, operate, and maintain R&D IT infrastructure, including servers, storage, and network.
• Manage all client systems and services used and delivered locally.
• Support all locally delivered IT R&D and generic services.
• Develop and maintain support procedures and processes necessary for all aspects of the operations landscape.
• Monitor, maintain, and report on overall system performance.
• Identify and perform tasks to regularly patch and upgrade the operations landscape to ensure robustness, stability, and security.
• Plan and schedule maintenance windows for the IT environment in alignment and cooperation with the regional and global IT organization.
• Cooperate with regional and global IT organizations to implement relevant network and system security requirements and maintain a high level of IT security.
• Maintain, review, and develop firewall rules and policies in alignment with the regional and global IT organization.
• Work on key IT projects as directed by the global or regional IT leader.

Skills on Resume: 

• R&D Infrastructure (Hard Skills)
• Client Systems (Hard Skills)
• IT Support (Hard Skills)
• Procedure Development (Hard Skills)
• System Monitoring (Hard Skills)
• Patch Management (Hard Skills)
• Maintenance Planning (Soft Skills)
• Firewall Management (Hard Skills)

Job Summary: 

• Develop new solutions based on IT demand communicated by local businesses and in alignment and cooperation with the global or regional IT leader.
• Manage local IT vendors.
• Contribute towards GDPR compliance from an IT standpoint under the supervision of the legal team.
• Select and purchase IT equipment and software in compliance with globally defined IT standards.
• Maintain an inventory of all IT equipment, including device labeling, and deliver required information to the finance department.
• Maintain server cabinets, air conditioning, and power supply in the data center in cooperation with the site manager.
• Dismantle and scrap IT equipment following security guidelines and official regulations.
• Provide hands-on technical knowledge for all aspects of the IT operations landscape.
• Support the group IT infrastructure, local and wide area networks, including problem-solving and performance monitoring in cooperation with the global IT organization.
• Contribute to the maintenance of applications located in the local data centre and site-based computer rooms.

Skills on Resume: 

• IT Solution Development (Hard Skills)
• Vendor Management (Soft Skills)
• GDPR Compliance (Hard Skills)
• Procurement Management (Hard Skills)
• Inventory Management (Hard Skills)
• Data Center Maintenance (Hard Skills)
• Equipment Disposal (Hard Skills)
• Network Support (Hard Skills)

Job Summary: 

• Manage critical cloud-based systems such as DaaS, SaaS, and Azure systems, working closely with the ERP development team to ensure infrastructure resources match processing and growth requirements.
• Oversee the management and maintenance of core IT infrastructure components, including switches, firewalls, VPNs, hybrid cloud, Azure IaaS, Active Directory, Citrix, and related systems.
• Serve as a technical expert and first point of escalation for day-to-day operational and engineering activities.
• Design, lead, and monitor IT operational projects and product implementations.
• Drive the delivery of major IT infrastructure projects, including new site implementations, upgrades, updates, and migrations.
• Preserve and protect assets by establishing continuity plans, disaster recovery, backup procedures, information security safeguards, and control structures.
• Design and implement short- and long-term strategic plans to ensure network and server capacity meets current and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans.
• Build and maintain relationships with IT providers, negotiating and administering vendor, outsourcing, and consulting contracts and service agreements cost-effectively.
• Define the strategic direction of the network and telecom domains and create an infrastructure roadmap that delivers new technology, eliminates risk, and manages technology refresh cycles.

Skills on Resume: 

• Cloud Systems (Hard Skills)
• Core Infrastructure (Hard Skills)
• Technical Escalation (Hard Skills)
• Project Leadership (Soft Skills)
• IT Implementation (Hard Skills)
• Disaster Recovery (Hard Skills)
• Strategic Planning (Soft Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Manage network assets, including inventory, lifecycle management, and documentation.
• Oversee networks, storage, telephone systems, and company-wide upgrade initiatives.
• Conduct capacity and performance planning, measuring, monitoring, and reporting to anticipate future server, storage, and network needs, identifying proactive solutions to satisfy requirements.
• Evaluate and recommend new technologies and vendor products to develop system solutions that align with or anticipate business needs, while managing vendor relationships.
• Troubleshoot hardware, software, and network issues methodically and effectively.
• Ensure effective communication and collaboration with key stakeholders involved in infrastructure solution delivery.
• Coordinate implementation and monitoring of cybersecurity across the infrastructure.
• Create, maintain, and enforce standards and procedures applicable to technology infrastructure.
• Provide expert-level hands-on assistance with the administration or maintenance of systems and infrastructure.
• Contribute to project planning and scheduling. 

Skills on Resume: 

• Network Management (Hard Skills)
• System Oversight (Hard Skills)
• Capacity Planning (Hard Skills)
• Vendor Evaluation (Soft Skills)
• Troubleshooting (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Cybersecurity Coordination (Hard Skills)
• Standards Enforcement (Hard Skills)

Job Summary: 

• Conduct appropriate planning, design, development, documentation, and deployment of new and enhancements to existing technical IT solutions, liaising with third-party providers and stakeholders.
• Support the team manager to identify the potential strategic application of IT systems and recommend innovative methods of exploiting new and existing IT assets to meet the requirements of the business.
• Work closely with stakeholders, such as the Change team, to help coordinate proposed changes to IT infrastructure, ensuring that this is in line with required standards and can be implemented without detrimental impact to existing systems and their support.
• Establish the needs of users and monitor user access and security.
• Monitor performance and manage parameters to provide fast responses to front-end users.
• Consider both the back-end organisation of data and front-end accessibility for end-users.
• Refine the logical design so that it can be translated into a specific data model.
• Further refining the physical design to meet system storage requirements.
• Maintain data standards, including adherence to applicable data protection laws.
• Control access permissions and privileges.
• Develop, manage, and test backup and recovery plans.

Skills on Resume: 

• IT Solution Design (Hard Skills)
• Strategic IT Planning (Soft Skills)
• Change Coordination (Soft Skills)
• User Access Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Data Modeling (Hard Skills)
• Data Standards (Hard Skills)
• Backup & Recovery (Hard Skills)

Job Summary: 

• Ensure that storage and archiving procedures are functioning correctly.
• Commission and install new applications and customise existing applications to make them fit for purpose.
• Ensure that delivered solutions are fit for purpose, are documented following agreed guidelines, are supported by IT Operations, meet the needs of stakeholders, and assist in achieving overall business objectives.
• Conduct thorough systems analysis to support the planning of systems capacity, changes, and the ongoing effective running of IT solutions.
• Ensure that appropriate data is obtained and validated from internal and external sources to provide a fully informed assessment of systems function, security, integrity, capacity, and performance over the timeframe defined by current plans.
• Undertake technical research and analysis on changes to systems as directed by IT Management to determine feasibility, cost, the time required, and compatibility with installed systems.
• Ensure that changes to the IT infrastructure can be monitored and managed effectively, and that systems being implemented are fully documented and handed over to IT Operations for ongoing management.
• Provide an escalation point for technically demanding support issues, assist in their resolution, and support the overall objectives of the IT function as a whole.
• Compile and provide relevant metrics to evidence the performance of the function regularly for management awareness and publication.
• Assist in the technical response to crisis and disaster situations, which may involve complex technical hardware or software problems.
• Monitor and proactively manage the back-end infrastructure while resolving, thoroughly investigating, and identifying root causes of issues when they arise.

Skills on Resume: 

• Storage Management (Hard Skills)
• Application Deployment (Hard Skills)
• Solution Validation (Hard Skills)
• Systems Analysis (Hard Skills)
• Data Validation (Hard Skills)
• Technical Research (Hard Skills)
• Escalation Support (Soft Skills)
• Infrastructure Monitoring (Hard Skills)

Job Summary: 

• Develop and adapt IT infrastructure to align with business objectives.
• Implement and maintain technical solutions, specifications, and documentation for projects and support tasks.
• Collaborate with customers, stakeholders, and system owners to define requirements, assess feasibility, and recommend design options.
• Provide training and user support across varying levels of IT knowledge.
• Perform preventative maintenance and monitor network security.
• Prepare detailed designs and equipment schedules for review and project delivery.
• Conduct feasibility studies and contribute findings to overall project assessments.
• Create performance specifications for BTS systems subject to peer review.
• Design, implement, and support enterprise environments and infrastructures.
• Troubleshoot incidents and service requests, delivering timely resolutions.
• Support installations, problem-solving, and testing to maintain the availability and reliability of computing environments.
• Liaise with staff, projects, and partners to address issues and develop solutions.
• Participate in an on-call roster to provide 24/7 support coverage.

Skills on Resume: 

• Infrastructure Development (Hard Skills)
• Technical Implementation (Hard Skills)
• Requirement Analysis (Soft Skills)
• User Support (Soft Skills)
• Network Security (Hard Skills)
• Project Design (Hard Skills)
• Feasibility Studies (Soft Skills)
• On-Call Support (Soft Skills)

Job Summary: 

• Design and implementation of Data Center infrastructure and solutions
• Act as the SME and point of contact for data center-related issues and queries
• Manage a continuous integration/continuous deployment methodology for Infrastructure technologies
• Implementing and supporting hybrid infrastructure including servers, storage, operating systems (Linux and Windows Server), Public Cloud and Virtualization (VMWare)
• Participate in a cross-functional team environment to provide troubleshooting and support around the IT Data Center infrastructure and related services
• Maintaining technical documentation, reports, records, contacts, device passwords regarding all Data Centers, server rooms, communication rooms and communication cabinets
• Monitor and manage incoming Field Service Reports (FSRs) of critical data center facilities units
• Ensure all data center facility devices are registered and monitored via management tools
• Develop automation and tooling to drive consistency and efficiency in all aspects of infrastructure, network design, deployment, and operations
• Implement robust Monitoring solutions for regional Data Centers
• Provide 24/7 Remote Technical support

Skills on Resume: 

• Infrastructure Design (Hard Skills)
• Data Center Management (Hard Skills)
• CI/CD Implementation (Hard Skills)
• Hybrid Systems (Hard Skills)
• Troubleshooting Support (Soft Skills)
• Documentation Maintenance (Hard Skills)
• Automation Development (Hard Skills)
• Monitoring Solutions (Hard Skills)

Job Summary: 

• Design, scope, architect, and implement Infrastructure Solutions
• Convert business projects into realistic technical solutions and assist the business to make decisions on infrastructure, technology and security
• Troubleshoot Infrastructure environments for efficient resolution of business-critical applications/systems
• Liaise with external service providers to identify, troubleshoot and support/maintain the environment
• Showcase time management and project management skills, balancing workload across incidents and project work
• Engage internal business stakeholders at all levels, including senior management stakeholders
• Explain technical concepts to a non-technical audience in simple, brief terms
• Continuously strive to improve IT Infrastructure support and business systems
• Manage workload efficiently and maintain accurate documentation for project work
• Take all reasonable steps to ensure infrastructure is maintained and secured to best practices

Skills on Resume: 

• Infrastructure Design (Hard Skills)
• Technical Solutions (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Vendor Management (Soft Skills)
• Project Management (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Technical Communication (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Working in a highly varied and diverse role as part of a small IT function
• Responsible for the IT Operations across the business, monitoring servers, desktops and network infrastructure
• Act as an escalation point for any day-to-day technical support queries from internal users
• Plan, manage, improve and implement projects to suit business needs and help achieve business goals
• Ensuring all Infrastructure and systems are cost-effective and meet business requirements
• Help to design and manage the AWS-hosted infrastructure
• Work closely with the software development team to deploy development, staging and production environments for all projects
• Lead the implementation of all changes to the company infrastructure
• Liaise with third-party support and external suppliers to maintain ongoing software and hardware support
• Ensure all changes and improvements are performed efficiently, with minimal disruption to the BAU
• Keep all stakeholders and users updated with changes

Skills on Resume: 

• IT Operations (Hard Skills)
• Technical Support (Soft Skills)
• Project Management (Soft Skills)
• Cost Optimization (Hard Skills)
• AWS Infrastructure (Hard Skills)
• Environment Deployment (Hard Skills)
• Vendor Coordination (Soft Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Understands department priorities and objectives and takes an active role in accomplishing these objectives
• Provides periodic after-hours on-call support and responds to system failures
• Creates detailed documentation, including knowledge tips on the use of, or troubleshooting of, IT infrastructure
• Keeps peers, end users, suppliers, and leadership informed of trends, significant problems, unexpected delays and changes to the environment
• Keeps customers and project team members informed of progress on problems and work assignments
• Ensures appropriate management is informed of problems or issues that are impacting groups of users
• Educating and mentoring technical staff and team members on troubleshooting, maintaining, hardening, and optimizing the IT Infrastructure
• Serves as the primary technical resource for the IT infrastructure environment, including all hardware, storage systems, software and monitoring tools
• Produce clear technical design documentation and diagrams detailing existing and proposed technical architectures and procedures
• Administer backup systems including recording and maintaining reports and statistics relating to the backup systems, and restoring data/systems 
• Ensure IT infrastructure services interconnect seamlessly with, and proactively support, the associated systems, file servers, email servers, application servers, and administrative systems

Skills on Resume: 

• Department Alignment (Soft Skills)
• System Support (Hard Skills)
• Technical Documentation (Hard Skills)
• Status Communication (Soft Skills)
• Progress Reporting (Soft Skills)
• Team Mentoring (Soft Skills)
• Infrastructure Management (Hard Skills)
• Backup Administration (Hard Skills)

Job Summary: 

• Provide technical consultancy, expertise and advice to the operational and development teams and management on matters of technical architecture and infrastructure developments, including their feasibility
• Ensures the infrastructure is configured and distributed correctly to meet stability and performance objectives
• Further tracks utilization and capacity requirements to facilitate good decision-making
• Manages the day-to-day operations of the IT infrastructure environment by monitoring performance, configuration, maintenance and repair
• Ensures that records of downtime and equipment inventory are properly maintained
• Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations
• Serves as an escalation resource to analyze and resolve support issues
• Ensures high availability and acceptable levels of performance of mission-critical IT Infrastructure services
• Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse
• Develops procedures, programs and documentation for backup and restoration of systems and overall IT Infrastructure

Skills on Resume: 

• Technical Consultancy (Soft Skills)
• Infrastructure Optimization (Hard Skills)
• Capacity Planning (Hard Skills)
• System Monitoring (Hard Skills)
• Inventory Management (Hard Skills)
• Problem Resolution (Soft Skills)
• Security Management (Hard Skills)
• Backup Restoration (Hard Skills)

Job Summary: 

• Complete assigned tasks on time and within budget, or have the foresight and experience to rectify unrealistic deadlines or tasks
• Develops new IT Infrastructure implementation plans, custom scripts and testing procedures to ensure operational reliability
• Trains technical staff in how to use new infrastructure components developed and/or acquired
• Evaluates, installs, tests, and debugs enterprise infrastructure services, including the design, plan, procure, install, and configure a variety of hardware, software and services required
• Creates and maintains up-to-date and relevant documentation on all existing and new IT infrastructure components and configurations
• Provides leadership and coordination in the tactical design, implementation and support of the IT Infrastructure services
• Works with team members, equipment vendors and consultants to install, repair or reconfigure IT Infrastructure components
• Assists with the management of contracts, policies and procedures that relate to the use of outside vendors (e.g., third-party maintenance service)
• Participates actively in procurement activities, including contributions to writing Request for Proposals for enterprise server products and services
• Contributes to the development of project scope documents and the completion of feasibility studies for projects and applications supported by the IT operations group
• Develop a sound understanding of IT operations and related applications and IT systems as well as business-related processes and procedures
• Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technology

Skills on Resume: 

• Time Management (Soft Skills)
• Infrastructure Planning (Hard Skills)
• Staff Training (Soft Skills)
• System Evaluation (Hard Skills)
• Technical Documentation (Hard Skills)
• Infrastructure Leadership (Soft Skills)
• Vendor Management (Soft Skills)
• Technology Innovation (Hard Skills)

Job Summary: 

• Support the development and implementation of new technologies within a large systems environment by advising on design concepts and changes, implementation strategies and deployment timelines
• Report to the Infrastructure Manager in a role that requires a split of operational activities, managing Global Infrastructure and project-led initiatives to maintain and enhance IT services
• Manage the development, testing and deployment of infrastructure technologies to determine capabilities and cost-benefit relationship
• Develop ongoing computer systems solutions that meet performance and budgetary requirements
• Ensure compliance with operational requirements for security, performance, reliability and scalability
• Create documentation records of design specifications and instructional manuals to enable all computer system personnel and end users to interact effectively with hardware and software systems
• Maintain and develop data center operations utilizing the existing virtualized and SAN infrastructure
• Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business
• Advise management on critical updates, system malfunctions and vulnerabilities
• Manage changes and projects within the associated area of responsibility
• Provide 2nd and 3rd level support of all infrastructure systems
• Carry out SLA and Vendor Management

Skills on Resume: 

• Technology Implementation (Hard Skills)
• Infrastructure Management (Hard Skills)
• Project Coordination (Soft Skills)
• System Optimization (Hard Skills)
• Security Compliance (Hard Skills)
• Technical Documentation (Hard Skills)
• Data Center Operations (Hard Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Provide proactive support to all internal Infrastructure including on-prem and Azure, and provide input into internal technology road maps
• Act as a technical escalation for the Service Desk / Internal IT Team and provide technical expertise and resources to projects
• Ensure all patching is managed, monitored and reported on, and monitor/progress incidents, changes and requests assigned to maintain service levels across the team
• Provide support, coaching and mentoring to other team members in areas of expertise and to create and maintain knowledge base articles around core internal technologies
• Play an active role in operational acceptance, defining standards, processes and procedures
• Participate in daily operations and support to ensure the reliability and availability of the infrastructure environment
• Responsible for one or multiple infrastructure solutions/products
• Build technical documentation and train team members
• Provide an infrastructure solution in a cloud environment to support application migration and long-term cloud deployment
• Manage suppliers to guarantee a high level of IT service

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• Technical Escalation (Hard Skills)
• Patch Management (Hard Skills)
• Team Mentoring (Soft Skills)
• Process Standardization (Soft Skills)
• Cloud Solutions (Hard Skills)
• Technical Documentation (Hard Skills)
• Supplier Management (Soft Skills)

Job Summary: 

• Design, build, configure, maintain and develop One Housing’s IT Infrastructure as directed by the IT Infrastructure Manager, IT Operations Director and Chief Information Officer
• Proactively manage the network monitoring solutions and other manual-based controls to ensure the network is operating as intended
• Administer patch management, anti-virus and web filtering
• Administer and maintain the VOIP telephony system
• Assist with troubleshooting, systems backups and archiving carried out by the IT Service Desk
• Perform complex troubleshooting, backup, archiving, and disaster recovery
• Assist in the design, implementation and maintenance of systems, hardware and software
• Act as an escalation point for 3rd line Support Analysts
• Inform the IT management team of significant issues 
• Understand the nature of One Housing and its strategic vision and aspirations and ensure that work is always oriented towards supporting these
• Provide first-class communication in all forms, with proactive notification and feedback to users, customers and management
• Use initiative to create innovative solutions to new or existing requirements
• Carry out other duties appropriate to this post as deemed necessary by the IT Infrastructure Manager, IT Operations Director and Chief Information Officer
• Set high work standards for self and demonstrate drive to meet targets
• Convey information clearly, accurately and convincingly through speech and/or in writing, using appropriate technologies
• Actively contribute to a working environment in which project team members work cooperatively with each other, accepting collective responsibility
• Prioritize, organize and schedule activities and resources to ensure achievement of results within tight deadlines

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Network Monitoring (Hard Skills)
• Patch Administration (Hard Skills)
• Disaster Recovery (Hard Skills)
• Technical Escalation (Hard Skills)
• Strategic Alignment (Soft Skills)
• Effective Communication (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Proactive maintenance of SThree’s infrastructure estate to ensure cyber security compliance through preventative maintenance/patch management, security by design principles and industry best practices
• Provide 3rd Level project support to key IT strategic programs
• Prompt analysis and resolution of escalated issues and problems encountered by customers
• Provides 3rd-level Infrastructure support behind the Service and Operations teams
• Proactively own the team's service requests and incidents to ensure consistent achievement of>90% of all SLA targets
• Liaison with customers and 3rd party suppliers in respect of service and product provision
• Business needs analysis in support of service and product improvement proposals
• Keeping abreast of developments in relevant technologies and 3rd party services
• Undertake planning, implementation and support of site and cloud infrastructure systems and projects
• Assist with monitoring and reporting on the availability of infrastructure systems and taking necessary action
• Follow change management processes and implementations
• Identify and address technical issues in accordance with defined processes
• Ensure the integrity and security of the infrastructure environment
• Provide escalation and backfill support to other technical support teams
• Maintain and regularly perform gap analyses on technical documentation

Skills on Resume: 

• Infrastructure Maintenance (Hard Skills)
• Project Support (Hard Skills)
• Issue Resolution (Soft Skills)
• Service Management (Soft Skills)
• Customer Liaison (Soft Skills)
• Business Analysis (Soft Skills)
• Change Management (Hard Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Drive consistent standards for all hardware, configurations, and processes
• Performs server administration functions, including configuring, installing, repairing, maintaining, and upgrading hardware and operating systems
• Analyzes network and system resource utilization and implements solutions to correct problems to ensure all applications are accessible and functioning properly
• Identifies and recommends appropriate changes to infrastructure to improve performance, reliability and availability
• Maintain the integrity of the network, server deployment, and security for HIPAA and SOC 2 compliance
• Builds, maintains, and manages physical and virtual infrastructure (VMware/Hyper-V/AWS/AHV)
• Craft, implement and support S3-compatible object storage solutions
• Set up and manage backup and restore environments leveraging technologies such as Veritas, Cohesity, Commvault, etc.
• Proactively manages and troubleshoots the storage environment, including capacity, planning/availability, quotas, and snapshots to optimize performance
• Manages enterprise backup/restore of critical business systems/services and performs periodic audits and restore testing
• Conducts analysis and participates in implementation planning for new applications 
• Perform systems engineering activities in all phases of a project, including discovery, design, build, test, and deploy
• Researches and evaluates network and server hardware and software options and upgrades including updates, patches, and service packs
• Implement tools and processes for efficient and effective operational management of the environment
• Change management, monitoring, alerting, incident handling, customer request handling, etc.
• Implement and utilize asset inventory configuration management database, capacity management, performance management, resource optimization, and security (access control, authorization) for all technologies in scope
• Develop and maintain scripts to automate repetitive tasks of the storage domain by using Python or Perl

Skills on Resume: 

• Hardware Standards (Hard Skills)
• Server Administration (Hard Skills)
• Network Analysis (Hard Skills)
• Performance Optimization (Hard Skills)
• Infrastructure Security (Hard Skills)
• Backup Management (Hard Skills)
• System Engineering (Hard Skills)
• Automation Scripting (Hard Skills)

Job Summary: 

• Ensure that ERM’s infrastructure is available at all times
• Maintain confidentiality, integrity and availability of information
• Act as an internal escalation and engagement point for 3rd Party infrastructure services
• Ensure that the integration of acquired companies’ IT systems is smoothly transitioned into the ERM environment
• Provide support and technical direction in accordance with business requirements, relevant laws and regulations
• Participate in the development of Disaster Recovery and Business Continuity Planning
• Liaise with third parties/suppliers/customers and contribute to business strategy proposals
• Perform ongoing identification and mitigation of potential risks and their probable business impact
• Support and manage servers, networks and associated infrastructure 
• Assist in other activities of the Technology Services as directed
• Identify, quantify, and prioritize risks against criteria for risk acceptance and objectives relevant to the agency
• Document processes and procedures and update existing documentation
• Guide less experienced members of the team

Skills on Resume: 

• Infrastructure Availability (Hard Skills)
• Information Security (Hard Skills)
• Vendor Liaison (Soft Skills)
• System Integration (Hard Skills)
• Disaster Recovery (Hard Skills)
• Risk Management (Soft Skills)
• Technical Documentation (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Planning and execution of regular health checking and system monitoring
• Install system hardware, software and associated infrastructure
• Configuration, administration and maintenance of IT servers and associated infrastructure
• Preventative support with system analysis and performance monitoring
• Data backup and recovery administration
• Manage infrastructure support, including answering support queries, questions and escalations
• Logging and coordinating support tasks
• Monitoring progress and quality of deliverables from both internal and external resources, ensuring associated services, requests and incidents follow the defined workflows
• Secure quality documentation of solutions deployed according to the defined standard
• Assist in IT capacity planning and budget management
• Involvement in regional and global support teams

Skills on Resume: 

• System Monitoring (Hard Skills)
• Infrastructure Installation (Hard Skills)
• Server Administration (Hard Skills)
• Performance Analysis (Hard Skills)
• Data Recovery (Hard Skills)
• Support Management (Soft Skills)
• Documentation Standards (Hard Skills)
• Capacity Planning (Hard Skills)

Job Summary: 

• Azure administration, maintenance and deployment 
• Support and maintain Microsoft servers and Hyper-V estate 
• Support and maintain Exchange / Office 365 environments 
• Implementing the latest technologies including network infrastructure, on-premises solutions, and cloud 
• Own the internal network infrastructure for the business 
• Work alongside the technology team on all key infrastructure projects and implementations 
• Work closely with the Linux administrators 
• Supervise IT infrastructure architecture in manufacturing environments, especially Microsoft directory services technologies
• Manage the coexistence of on-prem and cloud infrastructure
• Contact point for business and expert functions concerning manufacturing IT topics and Microsoft-related functionality
• Ensure high quality, availability and performance of IT-infrastructure components, in particular Microsoft technologies
• Develop strategies and concepts for IT services for profitable use in a manufacturing environment

Skills on Resume: 

• Azure Administration (Hard Skills)
• Server Maintenance (Hard Skills)
• Office 365 Support (Hard Skills)
• Network Implementation (Hard Skills)
• Infrastructure Ownership (Hard Skills)
• Project Collaboration (Soft Skills)
• Cloud Integration (Hard Skills)
• IT Strategy (Soft Skills)

Job Summary: 

• Designing and maintaining the integrity of the network, server deployment, and security
• Performing network analysis and capacity planning and testing 
• Contributing to the planning and implementation of multiple projects and to the development and administration of network disaster recovery plans
• Installing and maintaining the network, servers, and end-user hardware and software
• Addressing and solving system failures to increase network uptime
• Evaluating network functionality and creating data backups
• Designing and using a Network Monitoring Tool
• Ensuring TOYO IT standards are implemented and followed
• Developing and maintaining key performance indicators and supporting data collection systems
• Working with other departments on continuous improvement activities toward Industry 4.0 standards

Skills on Resume: 

• Network Design (Hard Skills)
• Capacity Planning (Hard Skills)
• Disaster Recovery (Hard Skills)
• System Maintenance (Hard Skills)
• Issue Resolution (Soft Skills)
• Network Monitoring (Hard Skills)
• Standards Compliance (Hard Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Ensure global patching solutions across the Hogan Lovells estate are performing to expected levels, keeping all devices compliant with standards
• Ensure global patching solutions, along with other team members, Meet Hogan Lovells standards that comply with Security and Industry best practices
• Look for continual improvement across the patching estate, while remaining vigilant of the impact on end users
• Horizon scan new technologies and opportunities to automate or improve the patching deployment effectiveness
• Production of weekly and monthly KPI’s and patching coverage, success and failures metrics
• Help document patching solutions across the Hogan Lovells estate
• Responsible for resolving any operational patching-related incidents
• Work with the CISO organization on all vulnerabilities, with an emphasis on day-zero patching

Skills on Resume: 

• Patch Management (Hard Skills)
• Security Compliance (Hard Skills)
• Process Improvement (Soft Skills)
• Technology Innovation (Soft Skills)
• KPI Reporting (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Incident Resolution (Soft Skills)
• Vulnerability Management (Hard Skills)

Job Summary: 

• Install, configure, upgrade, maintain, support, monitor, and enhance all SVCF operating environments to ensure the highest level of security, availability and performance
• Develop and maintain a comprehensive preventative maintenance program for all infrastructure equipment and software under management
• Manage, administer, and monitor Fortinet, ISPs, Windows AD, Intune, Azure, VMware, Nutanix, SQL, public DNS and other server software and services
• Manage, administer and monitor cybersecurity tools such as email spam blocking, anti-phishing, anti-virus, and anti-malware
• Participate in the administration of user productivity tools such as Office 365, Box, Zoom, and Okta
• Assist Customer Success and Business Systems teams to manage, troubleshoot and resolve production and user issues
• Partner with InfoSec or an outsourced managed security service provider to assist with information assets’ confidentiality, integrity and availability
• Build relationships with colleagues in IT, key stakeholders and users to ensure that goals for infrastructure service quality, user productivity and satisfaction are understood and exceeded
• Provide regular and ad-hoc reporting on key infrastructure performance indicators, trends and performance against service level expectations
• Provide recommendations and collaborate in strategic planning and setting of overall service and technical direction for the department

Skills on Resume: 

• System Administration (Hard Skills)
• Preventative Maintenance (Hard Skills)
• Cybersecurity Management (Hard Skills)
• Cloud Administration (Hard Skills)
• User Support (Soft Skills)
• Collaboration (Soft Skills)
• Performance Reporting (Hard Skills)
• Strategic Planning (Soft Skills)

Job Summary: 

• Support Azure, datacentre and in-house production and development environments
• Deploy the applications and troubleshoot any issues that may arise
• Ensure that all requests for support are dealt with according to set standards and procedures
• Identifying and resolving the root cause of incidents, providing permanent solutions or acceptable workarounds
• Receive and handle complex technical requests and resolve them in a timely and accurate manner
• Work closely with in-house development teams to troubleshoot application or infrastructure issues
• Systems monitoring for potential capacity, performance and security issues and setting up of automated alerts
• Provide support services for elements of the associated technology stack across all development, testing and business-critical production environments
• Proactively manage, maintain, and develop IT capacity and performance across the associated technology stack
• Administration and support of IT systems, virtual, physical and cloud including associated systems management software to agreed standards
• Maintenance and configuration of core hardware infrastructure including servers, storage, SAN switches and all the management tools required to support them
• Maintain system availability, security, and continued vendor support through the delivery of appropriate systems and applications patching
• Provide effective incident and problem diagnosis and resolution utilizing other internal and external support teams, taking ownership 

Skills on Resume: 

• Azure Support (Hard Skills)
• Application Deployment (Hard Skills)
• Incident Management (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• System Monitoring (Hard Skills)
• Capacity Management (Hard Skills)
• Infrastructure Maintenance (Hard Skills)

Job Summary: 

• Relaying information to the departments
• Support the continued development and integration of the IT infrastructure and alignment with the needs across the business
• Preserve IT stability and assistance for all departments and assess that they are meeting staff needs
• Maintain assets by maintaining patching, disaster recovery and back-up processes, information security, creating/implementing approved improvements, auditing, and managing structures
• Support in design testing environments and ongoing projects
• Plan and ensure the integrity of high-availability network testing infrastructure to provide maximum performance
• Work internally as part of the organization’s Engineering team and take an integral role in the development
• Responsible for support and troubleshooting of Infrastructure Services within agreed SLA's in an ITIL environment
• Providing 3rd / 4th line technical support across the IT Infrastructure environment including network technologies
• Design and Development of Infrastructure Systems
• Ensuring the infrastructure both cloud-based and on-site, is resilient, patched and secure
• Global Support for infrastructure-related issues via the helpdesk system
• Working closely with international users and stakeholders at all levels
• Liaising with 3rd party support providers

Skills on Resume: 

• Infrastructure Integration (Hard Skills)
• IT Stability (Hard Skills)
• Disaster Recovery (Hard Skills)
• Network Design (Hard Skills)
• System Development (Hard Skills)
• Technical Support (Soft Skills)
• Security Compliance (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Manage, maintain, and support Enterprise SAN storage, managing data sets and data archiving
• Manage, maintain, and support VMware/Hyper-V clusters using HP technologies and Enterprise SANs
• Manage, maintain, and support network switches and firewalls
• Provide input to technical designs provided by other ITS technology groups 
• Provide direct, credible, and authoritative interaction with ITS colleagues and customers alike
• Actively contribute to continual service delivery improvement
• Provision of ICT Support and IT project management
• Manage and ensure the effectiveness of security as required by the company's Security policies
• Conduct research and make recommendations on products, services, protocols, and standards to improve the effectiveness and cost to the company of both the Regional and company-wide support team
• Assess, approve, and administer all server hardware and software upgrades
• Play an active role in establishing best practices and policies for installing, configuring, maintaining, and troubleshooting server and end-user workstation hardware, software, and peripheral devices

Skills on Resume: 

• Storage Management (Hard Skills)
• Virtualization Support (Hard Skills)
• Network Administration (Hard Skills)
• Technical Design (Hard Skills)
• Customer Interaction (Soft Skills)
• Service Improvement (Soft Skills)
• Security Management (Hard Skills)
• Project Management (Soft Skills)

Job Summary: 

• 3rd line support and maintenance for all servers, storage, security, Azure/AWS platforms
• Escalation point for all server-related services that cannot be resolved by the 2nd line helpdesk team
• Troubleshooting issues in a timely, efficient and accurate manner, keeping the end user and management notified of current progress
• Ensure all daily, weekly and monthly checklists and pre-planned maintenance are undertaken
• Maintaining group server and storage backups and disaster recovery processes
• Coordinate key IT projects and acquisition tasks
• Support and maintain Office 365
• Provide support, monitor, set up and configure all servers, systems, network infrastructure, and applications
• Carry out system maintenance including installation, troubleshooting,and  disaster recovery planning
• Communicate with regional IT partners for management on the global network maintenance, IT policies and procedures
• Software and hardware upgrade, day-to-day system administration and technical support services
• Manage, including LAN/WAN, Internal, Intranet, Firewall and Windows Servers, etc
• Provide security controls for production systems, like Virus/SPAM control and prevention, and firewall rules update
• Work directly with end users to provide technical support, installation, maintenance, problem diagnosis, backup, troubleshooting and administration of applications

Skills on Resume: 

• Server Maintenance (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Disaster Recovery (Hard Skills)
• Project Coordination (Soft Skills)
• Office 365 Support (Hard Skills)
• Network Administration (Hard Skills)
• Security Controls (Hard Skills)
• User Support (Soft Skills)

Job Summary: 

• Proactive planning, support and organizing to be flexible and adaptable in meeting the changing needs of the organization
• Troubleshoot server, switch and other network component performance and make recommendations
• Provide the senior escalation point for staff and other members of the team
• Manage MPLS, SDWAN, firewalls and network security
• Keep operational documentation up to date
• Introduce, implement and adhere to IT policies and procedures
• Proactively identify process improvement opportunities and support continuous improvement initiatives under the direction of the IT Infrastructure Manager
• Reporting to the IT Infrastructure Manager to promote excellent customer service, effective response times and provide expert insight into general support issues
• Ensuring security controls within collaboration productivity tools (SharePoint, Teams, OneDrive, etc) follow Industry best practice
• Support enterprise-level Infrastructure and SaaS solutions that utilize Azure AD and Microsoft 365 technologies
• Developing and promoting the adoption of new services that deliver business benefit from existing services found within the O365 suite of applications
• Provide high-quality technical support services to a highly technical user base 
• Assist in the day-to-day management and support of Windows 10 and macOS devices and other regular technical operational tasks 
• Work with others within the Technical Support Team to deliver new service initiatives and projects

Skills on Resume: 

• Network Troubleshooting (Hard Skills)
• Senior Escalation (Soft Skills)
• Security Management (Hard Skills)
• Process Improvement (Soft Skills)
• Customer Service (Soft Skills)
• Policy Implementation (Hard Skills)
• O365 Administration (Hard Skills)
• Technical Support (Soft Skills)

Job Summary: 

• Reviewing hardware, cloud services, and software requests to ensure conformance to approved designs and acquisition guidelines
• Providing recommendations on alternative solutions to better conform to approved designs, funding considerations, and long-term sustainability
• Coordinating hardware, cloud services, and software procurements requested by development contractors through the Government’s IT procurement process
• Coordinating with financial offices to ensure funding is committed and transferred to support purchasing
• Tracking the status of all IT service requests through the approval process and elevating issues to the Government for rapid mitigation
• Coordinating delivery of IT hardware, cloud services, and software to ensure receipt of products/services, and delivery to the appropriate end users for installation and use
• Support to network, cloud, and software applications support teams to identify and elevate issues to the Government for rapid mitigation
• Work on day-to-day incidents, service requests and changes, at an engineering level (level 3 support) through an ITIL way or working
• Contribute to Security patching/improvements actions
• Actively contribute to project implementation (from proposal to delivery phases), identify improvements and propose new solutions

Skills on Resume: 

• Procurement Management (Hard Skills)
• Solution Evaluation (Hard Skills)
• Financial Coordination (Soft Skills)
• Request Tracking (Soft Skills)
• Delivery Management (Hard Skills)
• Technical Support (Hard Skills)
• Security Patching (Hard Skills)
• Project Implementation (Soft Skills)

Job Summary: 

• Support the implementation of enhancements, updates, upgrades and patches to ensure Network equipment is preventively maintained, running properly and protected from bugs and security threats
• Monitor and report on processes, uptime, performance, utilization, and capacity of technologies
• Execute backups to ensure data and applications are safeguarded and can be restored to establish normal operation after an incident or disaster
• Troubleshoots complex Network issues in LAN/WAN/WIFI/Firewall/SDWAN
• Analyze failures, identify root cause, implement and document short and long-term corrective actions
• Write and maintain technical documentation, policies and procedures related to networking, infrastructure
• Create and modify scripts to automate tasks and integrate solutions
• Work with Information Security to ensure secure architecture designs and implementations
• Propose, design, and implement enhancements and additions to the current environment

Skills on Resume: 

• Network Maintenance (Hard Skills)
• Performance Monitoring (Hard Skills)
• Data Backup (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Technical Documentation (Hard Skills)
• Automation Scripting (Hard Skills)
• Security Architecture (Hard Skills)

Job Summary: 

• Work together with developers and admins to ensure a smooth software development process
• Operate and monitor automatic building and testing pipelines and infrastructure
• Create and maintain Conan software packages of third-party software
• Improve the in-house package management system based on Conan
• Promote good software development practices such as automatic building and testing
• Plan, lead and implement O365 solutions as technologies change or new technologies become available
• Maintain a highly secure system with secure configurations, access and monitoring
• Manage product roadmaps, work with key stakeholders for education, awareness and implementation
• Provide technical support across Element IT and business units
• Design, implement, maintain, and govern the various systems critical to maintaining a functional business environment and application availability
• Document the justification of proposed IT projects in terms of their overall benefits, costs, strategic alignment and risk

Skills on Resume: 

• DevOps Collaboration (Soft Skills)
• Pipeline Management (Hard Skills)
• Package Development (Hard Skills)
• System Security (Hard Skills)
• O365 Implementation (Hard Skills)
• Project Planning (Soft Skills)
• Technical Support (Soft Skills)
• Documentation Analysis (Hard Skills)

Job Summary: 

• Handling infrastructure-related incidents as well as problems and service requests
• Continuously monitor and improve the Global IT Environment availability
• Ensure execution of daily maintenance and task handling in IT Operations
• Operate the Global Backup solution and ensure continuous improvements
• Handle daily IT operations tasks related to Cloud elements
• Provide guidance and best effort support for the installation and configuration of third-party applications running on Linux
• Install, configure, and maintain services such as Bind, Apache HTTPD, MySQL, nginx, etc.
• Maintain best practices on managing systems and services across all environments
• Monitor infrastructure, troubleshoot issues, and participate in security and compliance activities

Skills on Resume: 

• Incident Management (Soft Skills)
• System Monitoring (Hard Skills)
• IT Operations (Hard Skills)
• Backup Administration (Hard Skills)
• Cloud Management (Hard Skills)
• Linux Support (Hard Skills)
• Service Configuration (Hard Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Ensure the efficient and smooth running of the IT Infrastructure
• Establish and maintain processes for monitoring and maintaining server and network performance
• Establish and maintain processes for monitoring and maintaining server and network security
• Maintain VMWare/Hyper-V virtual environments
• Maintain the server and network infrastructure, including installing, updating, Patching, and producing supporting documentation
• Maintain Active Directory, Group Policy, DNS, DHCP, IIS, Mail services, Database Servers and any other system or service utilized by the business
• Work with the Business Systems Team to ensure optimal performance of database servers
• Ensure all processes for backups and disaster recovery are functioning and regularly monitored
• Undertaking IT Projects as directed by the Group IT Infrastructure Manager
• Provide 3rd line IT Support to the business, managed, and communicated via the IT Helpdesk system
• Maintain a high level of availability and communication across the internal IT team, user base and customers, to set expectations and provide support as needed by the business
• Manage workload and priorities in line with expectations, led by the Group IT Infrastructure Manager

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Network Monitoring (Hard Skills)
• Security Administration (Hard Skills)
• Virtualization Maintenance (Hard Skills)
• Database Optimization (Hard Skills)
• Disaster Recovery (Hard Skills)
• IT Support (Soft Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Manage and ensure the effectiveness of all servers (physical and virtual) and their associated operating systems and software
• Responsible for on-site and off-site data centers
• Manage and participate in configuration, installation and maintenance of servers and network, this includes VMware, Microsoft Windows servers, firewalls, routers, switches, SAN, etc.
• Provide support including troubleshooting and resolving network and server-related issues promptly
• Design and implement plans to ensure network and server capacity meet existing and future requirements
• Define, develop, and implement a patch management process for all associated systems
• Provide second-level support and after-hours availability 
• Develop automated solutions to streamline certain processes
• Perform installation, upgrade and support activities with minimal disruption to the business while following standard change management policies
• Assist in the development of monitoring and reporting tools to ensure the team is aware of the current state of the various systems
• Provide input into metrics to show that proper procedures and security controls are in place

Skills on Resume: 

• Server Management (Hard Skills)
• Data Center Operations (Hard Skills)
• Network Configuration (Hard Skills)
• Issue Resolution (Soft Skills)
• Capacity Planning (Hard Skills)
• Patch Management (Hard Skills)
• Process Automation (Hard Skills)
• System Monitoring (Hard Skills)

Job Summary: 

• Integrate properly with other related systems
• Configure securely to prevent unauthorized access
• Patch with software and firmware updates promptly
• Back up in line with company policies and procedures
• Ensure systems are properly licensed and covered under maintenance contracts
• Ensure systems are proactively monitored, with identified issues tracked to resolution
• Report various data to other IT staff
• Create and update documentation so others can step in and assume responsibility
• Participate in budget planning
• Participate in planning discussions, including business continuity and disaster recovery planning
• Adhere to all company policies and procedures, including security and change management processes
• Participate in change management discussions and adhere to all change management policies
• Adhere to all company policies and procedures
• Implement service policies and procedures to support company objectives

Skills on Resume: 

• System Integration (Hard Skills)
• Security Configuration (Hard Skills)
• Patch Management (Hard Skills)
• Data Backup (Hard Skills)
• License Compliance (Hard Skills)
• Issue Tracking (Soft Skills)
• Process Documentation (Hard Skills)
• Disaster Planning (Soft Skills)

Job Summary: 

• Working on the maintenance and support of the IT Infrastructure and services required to support BAU operations
• Maintain the safe and effective operation of the Infrastructure services and estate
• Selection, adoption and integration of new IT Infrastructure elements, assessing current Infrastructure solutions for security and suitability and researching potential upgrades
• Assessing existing Infrastructure elements to ensure they meet business requirements
• Monitoring the security of existing infrastructure solutions
• Predicting and overseeing infrastructure or hardware upgrades based on business needs
• Technical direction of new IT infrastructure solutions and services
• Delivery of the Infrastructure components required as part of IT Projects and Business Programs
• Working alongside the rest of the Infrastructure and Operations team on cross-functional processes across the team, e.g., Demand Management, Technical Advice and Support, 3rd line Infrastructure Support, and Project tasks
• Working with 3rd party infrastructure suppliers and partners in the delivery and maintenance of Infrastructure services and solutions

Skills on Resume: 

• Infrastructure Maintenance (Hard Skills)
• System Security (Hard Skills)
• Technology Integration (Hard Skills)
• Infrastructure Assessment (Hard Skills)
• Upgrade Planning (Hard Skills)
• Project Delivery (Soft Skills)
• Technical Support (Soft Skills)
• Vendor Collaboration (Soft Skills)

Job Summary: 

• Provide technical product support including response to user questions, installation, system monitoring, testing, problem diagnosis, tracking, resolution, and routine maintenance
• Assist with the delivery of technical services including the preparation of system requirements, alternative solutions, and technical recommendations
• Participate in the preparation of technical procedures, documentation, manuals, and reports
• Maintain technical knowledge and understanding of client infrastructure functions
• Assist in coordinating some work assignments of staff within a workgroup
• Understand and follow corporate policies, standards, procedures, goals and enabling characteristics
• Collaborate with various cross-functional teams to define and determine integration requirements
• Liaise with and supervise consultants / third parties whilst on site to ensure security of systems and liaise with customers, external consultants, suppliers, and outside agencies to ensure an effective service
• Daily administration of server monitoring systems and back-up infrastructure systems, detecting and raising incidents and changes
• Collate periodic performance data for the server infrastructure

Skills on Resume: 

• Technical Support (Soft Skills)
• System Monitoring (Hard Skills)
• Documentation Preparation (Hard Skills)
• Infrastructure Knowledge (Hard Skills)
• Team Coordination (Soft Skills)
• Policy Compliance (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Performance Reporting (Hard Skills)

Job Summary: 

• Builds, deploys, and supports all IT server environment-related technologies including hardware, software, process workflows, and security-related functions
• Diagnoses and drives incident management both internally and with vendors
• Administers incident-related documentation
• Assists and educates end users on the use and best practices of the technology
• Manages and resolves server-related support tickets
• Input details of the resolution or observation of the ticket
• Forwards support tickets to higher-level support
• Supports end-user related technologies
• Assists in the development of project and task plans
• Oversees the execution of plans
• Assists in the prioritization and execution of team member assignments

Skills on Resume: 

• Server Deployment (Hard Skills)
• Incident Management (Hard Skills)
• Documentation Administration (Hard Skills)
• User Training (Soft Skills)
• Ticket Resolution (Soft Skills)
• Technical Support (Soft Skills)
• Project Planning (Soft Skills)
• Task Coordination (Soft Skills)

Job Summary: 

• Assists with asset lifecycle management
• Provides receipts and inventories of County IT equipment
• Prepares inventory reporting
• Disposes of technology that is deemed nonoperational
• Provides Service Desk support
• Answers phone calls and customer questions
• Inputs ticket information into the support ticket system
• Attempts to remedy the issue
• Performs related administrative responsibilities
• Prepares various records, reports, and documents 
• Responds to emails and phone calls
• Attends various trainings, conferences, and meetings

Skills on Resume: 

• Asset Management (Hard Skills)
• Inventory Reporting (Hard Skills)
• Equipment Disposal (Hard Skills)
• Service Desk Support (Soft Skills)
• Issue Resolution (Soft Skills)
• Administrative Tasks (Soft Skills)
• Record Preparation (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Develop, plan, and implement projects that are aligned with the overall strategic goals of the organization's network and server systems
• Evaluates and participates in the recommendation of changes to the current and future network and server infrastructure to ensure they will meet the organization's needs
• Provide analysis, development, and operational support of servers, storage, virtualization, wired and wireless network solutions, and support new services and solutions
• Develop and manage a scalable and secure Microsoft Azure Cloud solution with real-time monitoring, backup and maintenance
• Coordinate with a team of specialists to ensure the daily performance and availability of the organization's network and server infrastructure
• Overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverables
• Lead the most complex projects related to server and network and coordinate the work of outside vendors and subordinates
• Ensures vendor work meets applicable industry and internal standards
• Act as a business liaison and escalation point for network and server-related problems and questions

Skills on Resume: 

• Project Management (Soft Skills)
• Infrastructure Evaluation (Hard Skills)
• Network Support (Hard Skills)
• Azure Management (Hard Skills)
• Performance Coordination (Soft Skills)
• Vendor Oversight (Soft Skills)
• Technical Leadership (Soft Skills)
• Business Liaison (Soft Skills)

Job Summary: 

• Build strong working relationships with IT Service Desk, Desktop Support, Windows Hosting, Connectivity team, internal customers/end-users and other internal partners
• Develop and maintain documentation of functions and services
• Creates and updates incident and change management activities to streamline ticket resolution
• Advice in procurement and retiring of network and server devices and software
• Ensure the key performance indicators are implemented for process efficiency and continuously propose enhancements to the process
• Enforce change control procedures and serve as a liaison to the Services team and the business for scheduling maintenance outages
• Ensure the installation of firmware patches and updates to all network and server devices and software is performed promptly
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments
• Give input into developing the budget for the functional area and service

Skills on Resume: 

• Relationship Building (Soft Skills)
• Process Documentation (Hard Skills)
• Change Management (Hard Skills)
• Procurement Support (Hard Skills)
• Performance Improvement (Soft Skills)
• Maintenance Coordination (Soft Skills)
• Issue Resolution (Soft Skills)
• Budget Input (Soft Skills)

Job Summary: 

• Integrate and maintain cloud services for storage and computational needs
• Maintain VPN and other remote access services
• Provision, configure, and maintain an industrial computer
• Provision and maintain on-premises servers
• Ensure IT systems meet and or exceed cybersecurity standards
• Support remote OTA software update efforts by developing and maintaining the necessary infrastructure
• Design, implement and maintain remote data retrieval methods for data collected using edge devices
• Generate reports that address system uptime, remote system reachability and other metrics 
• Provide exceptional customer service in person, via phone, and by email 
• Perform user administration and environment security duties
• Document the systems landscape and office topology
• Migrate and transition emails to O365
• Data and Voice platform migration planning and execution

Skills on Resume: 

• Cloud Management (Hard Skills)
• VPN Administration (Hard Skills)
• Server Maintenance (Hard Skills)
• Cybersecurity Compliance (Hard Skills)
• Data Retrieval (Hard Skills)
• System Reporting (Hard Skills)
• Customer Service (Soft Skills)
• Email Migration (Hard Skills)

Job Summary: 

• Ensure adherence to ANZ Project Management Methodology
• Ensure prioritization criteria are applied so that the most critical problems are resolved first
• Liaise with relevant Business Operations 
• Investigate escalated and reported problems, and provide resolutions in an effective and timely manner
• Log issues with third-party vendors 
• Proactively identify and resolve potential system problems, taking ownership of issues through to resolution
• Diagnose problems, define and coordinate the implementation of solutions
• Engage other IT groups or external parties
• Utilize appropriate software tools to apply data repair 
• Provide feedback to the Business accordingly
• Manage specific systems at all sites to ensure maximum availability
• Assist tier 1 and 2 Infrastructure Support
• Provide remote and on-site support
• Provide after-hours response (24/7) to escalated incidents for systems at all sites
• Responsible for proactive system ownership of allocated IT systems falling within the scope of responsibility
• Perform regular and ongoing System Administration duties on IT Systems falling within the scope of responsibility
• Ensure system documentation is maintained, created if not exist, and updated when changes occur

Skills on Resume: 

• Project Management (Soft Skills)
• Problem Resolution (Soft Skills)
• Vendor Coordination (Soft Skills)
• System Troubleshooting (Hard Skills)
• Issue Ownership (Soft Skills)
• Data Repair (Hard Skills)
• System Administration (Hard Skills)
• Documentation Maintenance (Hard Skills)

Job Summary: 

• Using network software tools, identifies the need for and maintains documentation including configurations, interconnections between devices and analysis of equipment lifecycles
• Ensures connected device status is monitored to better ensure uptime and availability and responds to reported outages
• Collects data and brings possible resolutions to management or higher-level engineers
• Reviews and understands basic and mid-level infrastructure technology documents and terminology
• Manages the design, set-up and support for small to medium job sites/offices
• Participates in teams in the design and setup of more complex networks
• Provides Level 2/3 support and troubleshooting to resolve and document issues and problems
• Understands IT project plans and works with vendors and other IT personnel to arrive at various modifications to plans or resolutions to issues that may arise
• Serves on teams in clearly defining, with the customer, requirements, deliverables and timeframes
• Escalates issues and makes recommendations to resolve them to the appropriate audience
• Conducts root cause analysis to identify and resolve complex problems impacting the IT Infrastructure
• Develops and/or delivers technical training in complex technical areas
• Completes project tasks to enable the on-time, within budget and scope delivery of IT Infrastructure projects
• Assures compliance with required standards, procedures, guidelines and processes

Skills on Resume: 

• Network Documentation (Hard Skills)
• System Monitoring (Hard Skills)
• Data Analysis (Hard Skills)
• Site Management (Hard Skills)
• Technical Support (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Project Delivery (Soft Skills)
• Compliance Assurance (Hard Skills)

Job Summary: 

• Ensure that all systems meet Thales' security standards and escalate violations through appropriate internal processes
• Define and review Operation Acceptance Tests and procedures and facilitate migration of the new / modified server and network-based services into the production environment
• Develop and conduct skills transfer processes through individual and team training and procedures
• Weekly preparation of the Systems service availability report for the department
• Monitoring of customer Service Level Agreements, with respect to availability
• Maintain the service level of systems and network by proactive monitoring and performing maintenance of the production environment
• Define the Standard Operating Procedures (SOP) for the environment
• Ability to work with minimal supervision
• Takes a proactive approach to staying informed about industry knowledge
• Provide technical direction and assistance to junior staff members

Skills on Resume: 

• Security Compliance (Hard Skills)
• Service Migration (Hard Skills)
• Team Training (Soft Skills)
• Performance Reporting (Hard Skills)
• SLA Monitoring (Hard Skills)
• System Maintenance (Hard Skills)
• Process Definition (Hard Skills)
• Technical Leadership (Soft Skills)

Job Summary: 

• Helping support the office users onsite
• Advising on best practice Automation improvements for the End User Team
• Troubleshooting and resolving hardware, software, systems and automation issues
• Owning the relationship with any automation vendors or providers to maintain the balance of cost and performance
• Responding to assigned Incidents, ensuring that SLA’s are met and targets are maintained
• Providing email, IM, telephone, and remote support for users
• Providing an excellent user experience by supporting clients in the use of their equipment and corporate systems
• Planning and execution of regular health checking and system monitoring
• Installation of systems hardware, software and associated infrastructure
• Configuration, administration and maintenance of IT servers and associated infrastructure
• Preventative support with system analysis and performance monitoring
• Data backup and recovery administration

Skills on Resume: 

• User Support (Soft Skills)
• Automation Improvement (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Vendor Management (Soft Skills)
• Incident Management (Soft Skills)
• System Monitoring (Hard Skills)
• Server Administration (Hard Skills)
• Data Recovery (Hard Skills)

Job Summary: 

• Provide technical support for all applications and associated infrastructure, ensuring high availability, optimal performance, recoverability, and security
• Maintain web servers and related technology stack including IIS, Apache, Nginx and the Sitefinity content management system
• Ensure the security, availability, and recoverability of all applications and websites
• Provide general Microsoft SQL database administration support and maintain all SQL jobs and data replication processes
• Provide general VMware administration support including image template management and provisioning new Windows/Linux servers
• Maintain the Windows Active Directory domain and all related services
• Maintain infrastructure configuration management systems including DSC/PowerShell, Puppet and Ansible, to provide automation 
• Maintain security aspects of a corporate environment including patching, privileged access management, firewall/BigIP F5 rules, and SSL certificates
• Create and maintain documentation for all supported systems

Skills on Resume: 

• Application Support (Hard Skills)
• Web Server Management (Hard Skills)
• Database Administration (Hard Skills)
• VMware Administration (Hard Skills)
• Active Directory (Hard Skills)
• Automation Management (Hard Skills)
• Security Administration (Hard Skills)
• System Documentation (Hard Skills)

Job Summary: 

• Implement and provide maintenance and monitoring of the day-to-day IT operations across the Group’s infrastructure estate, including server, storage and workplace managed environments, using automation techniques
• Ensuring that the IT Infrastructure environment is consistently reliable, available and secure
• Design, implement and deploy fit-for-purpose infrastructure solutions, whilst complying with the company’s Change Management procedures for all installations, adds, moves and changes
• Manage and monitor the regional WAN to ensure connectivity and therefore access across the IT Estate
• Support the delivery of all IT infrastructure initiatives and projects, as defined by the IT roadmap
• Ensure that the Group’s backup and continuity, inclusive of data replication, are monitored and reviewed regularly, for disaster recovery feed-in and testing
• Become an escalation point for the IT Service Desk in dealing with the effective and timely resolve relating to Incident and Problem Management processes
• Perform deployments, enhancements, and maintenance
• Research, plan, install, configure, troubleshoot, maintain, and upgrade network hardware and wiring
• Develop, test, and evaluate all system upgrades and enhancements
• Provide end-user training and communicate effectively, both written and oral

Skills on Resume: 

• Infrastructure Maintenance (Hard Skills)
• System Security (Hard Skills)
• Solution Design (Hard Skills)
• Network Management (Hard Skills)
• Disaster Recovery (Hard Skills)
• Incident Management (Soft Skills)
• System Upgrades (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Work closely with the IT management team, 3rd parties, and business and product owners to deliver efficient infrastructure services
• Ensuring excellent working relationships exist and the department benefits from collaborative working and the sharing of knowledge
• Management, administration, and operational support of the VMware and Cloud infrastructure 
• Contribute to the effective governance of project deliverables to ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy
• Managing Incidents and Requests in line with agreed SLA's/OLA's
• Providing a technical point of escalation for service/delivery issues
• Proactive incident, problem, change and configuration management
• Ensuring adequate cover is maintained to deliver the existing support requirements
• Ensuring effective DR/BCP plans exist to deliver the required RPOs and RTOs for all cloud infrastructure services, including regular testing
• Managing effective and value-adding third-party relationships

Skills on Resume: 

• Collaboration (Soft Skills)
• Cloud Administration (Hard Skills)
• VMware Management (Hard Skills)
• Project Governance (Soft Skills)
• Incident Management (Soft Skills)
• Technical Escalation (Soft Skills)
• Disaster Recovery (Hard Skills)
• Vendor Relations (Soft Skills)

Job Summary: 

• Work with the Business and Information Systems teams on hardware/software requirements, deployment, testing, upgrades, and support issue escalation
• Create and maintain process and design documentation
• Maintain a stable/reliable datacenter infrastructure including monitoring logs/performance, upgrades, and firmware/OS patching
• Maintain the backup system including monitoring logs/storage, action on alerts, break-fix, restores, and be involved in audits
• Responsible for monitoring the datacenter using tools such as Solarwinds Orion, vCenter, and ServiceNow
• Responsible for data center asset management and maintenance
• Work with service line teams on technology roadmap, scaling requirements, and projects to keep the datacenter up to current technology and corporate standards
• Subject matter expert on datacenter hardware/software licenses/renewals
• Troubleshoot system functional and operational issues and coordinate with internal teams and contractors for support
• Assist the team in implementing proactive and preventative measures to ensure reliable and efficient system availability
• Apply strong knowledge of systems administration fundamentals of services, capabilities, and features
• Maintain a good understanding of upcoming changes to the platforms to assist with organizational change management
• Monitor key performance indicators (KPIs) to achieve quality of service for operations
• Serve as a user escalation point and assist cross-functional team(s) to drive problem-solving to the root cause, resulting in long-term user satisfaction

Skills on Resume: 

• System Deployment (Hard Skills)
• Documentation Management (Hard Skills)
• Datacenter Maintenance (Hard Skills)
• Backup Administration (Hard Skills)
• System Monitoring (Hard Skills)
• Asset Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Performance Optimization (Hard Skills)

Job Summary: 

• Day-to-day management of internal hardware (servers, desktops, printers, phones, firewalls, internet, PCs, DR and Backup systems, etc.) and software
• Monitoring of systems to ensure everything is working correctly and identification and solving of any issues that arise
• Administration of company systems (Windows 10/Windows Server/VMWare/Linux), network, Firewall, backup solutions and application software (Dynamics CRM, Office 365)
• Manage and negotiate with hardware, software and service suppliers for the company
• IT hardware and license purchasing and management
• Liaising with building managers 
• Line management of one Infrastructure Technician
• Proactively making suggestions and seeking solutions to improve the operational productivity of for the company
• Responsible for the implementation and technical configuration and maintenance of the Storage and Virtual Infrastructures
• Define standards, policies, and procedures necessary to ensure the viability and integrity of the entire Systems Infrastructure
• Perform the installation, configuration, maintenance, and support of standard hardware/software technology
• Design/Build/Administer physical and virtual servers using VMware vCenter
• Implement and utilize PowerShell scripting for reduced administrative efforts
• Monitor utilization, capacity growth, and performance across several sites
• Work with Network and Backup resources in building and maintaining the Physical and Virtual environment

Skills on Resume: 

• System Administration (Hard Skills)
• Network Management (Hard Skills)
• Supplier Negotiation (Soft Skills)
• License Management (Hard Skills)
• Team Leadership (Soft Skills)
• Virtual Infrastructure (Hard Skills)
• Policy Development (Hard Skills)
• Performance Monitoring (Hard Skills)

Job Summary: 

• Build and extend infrastructure automations for enterprise and business applications in the private/public cloud environment
• Leveraging tools to ensure configuration state is consistent across multiple systems that can be tracked, changed and updated in an automated way for security and vulnerability protection through tools like Chef/Puppet
• Interact with enterprise and business application engineering teams to understand requests/issues, establish clear expectations, and provide effective communication
• Design and build automation solutions to reduce manual efforts and increase team efficiency
• Design and maintain the VMware virtualization environment and perform capacity analysis for the same
• Maintain group polices for the Windows environment
• Plan, build and run services in a global team setup, comprised of employees and consultants who provide administration, advanced support and operational management of Unix/Linux systems across internal private and AWS platforms
• Involved in designing solutions for UNIX/Windows-based applications
• Help in identifying, troubleshooting and resolving technical issues related to the Virtualization/Unix/Windows systems
• Ensure system availability and performance by proactively monitoring the usage and enabling effective alerts/probes
• Ensure that change management processes, incident and problem management processes are followed
• Implement effective problem management processes to identify and proactively remediate incident trends
• Participate in the internal operational projects in migrating systems from the physical data center to the public cloud
• Provide senior-level technical support for VMware/CloudStack/Windows/Linux system activities

Skills on Resume: 

• Infrastructure Automation (Hard Skills)
• Configuration Management (Hard Skills)
• Cross-Team Communication (Soft Skills)
• Automation Design (Hard Skills)
• Virtualization Management (Hard Skills)
• System Monitoring (Hard Skills)
• Cloud Migration (Hard Skills)
• Technical Support (Soft Skills)

Job Summary: 

• Work with client area tools including understanding their interrelationship and dependencies
• Work with vendors to maintain and support these applications
• Perform upgrades and implement new features as released
• Maintain compliance with accepted industry security standards
• Support products that run on Windows and Linux operating systems
• Work with other infrastructure technical groups to facilitate application deployment in a geographically diverse multi-datacenter company
• Understanding of Data Management principles and implementing them within applications
• Develop and maintain troubleshooting and solution process and procedure documentation to build and enhance the knowledge base
• Manage small application projects of simple to moderate complexity, which may include sub-components of larger-scale projects as directed by Management
• Work with a variety of SaaS applications and understand infrastructure requirements for appropriate setup/integration within the infrastructure

Skills on Resume: 

• Application Support (Hard Skills)
• Vendor Coordination (Soft Skills)
• Feature Implementation (Hard Skills)
• Security Compliance (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Data Management (Hard Skills)
• Documentation Development (Hard Skills)
• Project Coordination (Soft Skills)

Job Summary: 

• Manage Office 365 and applications including SharePoint administration
• Providing End-user support and training for hardware, software and collaborating with the IT Infrastructure Manager to ensure operational security, Maintenance and Governance
• Ensuring the operational health of all O365 services including security, availability, performance, interoperability and reliability
• Provide second/third line IT support, as prioritized
• Support business projects and the use of SharePoint including migration activities
• Maintain the integrity of the IT infrastructure, ensuring secure and stable IT services are maintained
• Monitor and manage the server, network infrastructure and ensure backups run, etc. 
• Assist with organizational projects, as determined by the IT Infrastructure Manager
• Support the technical elements and set-up of organizational events
• Deliver services to support an 8 am - 6 pm coverage within an agreed pattern of rotation

Skills on Resume: 

• O365 Administration (Hard Skills)
• User Training (Soft Skills)
• System Security (Hard Skills)
• IT Support (Soft Skills)
• SharePoint Management (Hard Skills)
• Infrastructure Maintenance (Hard Skills)
• Network Monitoring (Hard Skills)
• Event Support (Soft Skills)

Job Summary: 

• Provide level 2 support for end-users across the business as shared services
• Provide level 1 and 2 support for IT infrastructure-related issues including both servers and network infrastructure
• Maintain and administer IT Infrastructure Systems/Network, Cyber Security Services, clouds, and other off-premise hosted environments
• Review and ensure Network/Systems is compliant with IT Security
• Plan and procure hardware and software including renewal of licenses
• Take part in IT infrastructure-related projects and ensure delivery within the timeline
• Ensure 99.999% uptime of all network services
• Manage and maintain networking devices and virtualization infrastructure
• Provide support and troubleshoot hardware and software related to network and server operating systems such as LAN, WAN, VPN, WIFI, and Servers, Windows, Linux, and SQL
• Proactive analysis of the infrastructure to recommend improvements
• Train with the IT team to improve overall knowledge and experience

Skills on Resume: 

• User Support (Soft Skills)
• Infrastructure Administration (Hard Skills)
• Cybersecurity Compliance (Hard Skills)
• Procurement Management (Hard Skills)
• Project Delivery (Soft Skills)
• Network Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Team Training (Soft Skills)

Job Summary: 

• 3rd line support for all users of AHDB systems including the ‘front-line’ IS support team, where BAU matters are concerned, contributing to wider team development
• Technical knowledge and advice for AHDB system users, including contribution through product evaluation and selection, bringing forward ideas and suggestions where IS can contribute to wider AHDB activities
• Mission-critical infrastructure, including server hardware, virtual server environment, SAN infrastructure and networking
• Core server, cloud, and hybrid cloud-based services, ranging from Microsoft 365, Azure, Active Directory/Azure AD, VPN, Secure Remote Access, Microsoft Teams, SQL-based applications, file and print services and an Apple MacOS environment
• Infrastructure backup and Disaster Recovery plans, coordinating testing and contributing to AHDB’s business continuity plan development
• Security plans and an aligned framework of measures, ensuring proportionate controls are implemented, checked, and maintained 
• Continuous improvements around IT infrastructure and security
• Documentation and diagrams to align with system and process changes
• Support development and implementation of new technologies within a large systems environment by advising on design concepts and changes, implementation strategies and deployment timelines
• Manage development, testing and deployment of infrastructure technologies to determine capabilities and cost-benefit relationships, and develop ongoing computer systems solutions that meet performance and budgetary requirements
• Ensuring compliance with operational requirements for security, performance, reliability and scalability
• Create documentation records of design specifications and instructional manuals to enable all computer systems personnel and end users to interact correctly and effectively with hardware and software systems
• Maintain and develop data center operations across two data centers, utilizing existing virtualized and SAN infrastructure
• Modern thinking regarding Infra technologies to assist in the digitalization of the Varo Business
• Advise management about critical updates, system malfunctions and vulnerabilities
• Managing changes and projects within the area of responsibility

Skills on Resume: 

• Technical Support (Soft Skills)
• Infrastructure Management (Hard Skills)
• Cloud Administration (Hard Skills)
• Disaster Recovery (Hard Skills)
• Security Compliance (Hard Skills)
• System Documentation (Hard Skills)
• Technology Implementation (Hard Skills)
• Project Management (Soft Skills)

Job Summary: 

• Hands-on technical position responsible for senior-level system engineering of the IT infrastructure environment with a focus on data center services
• Supporting the coordination/delivery of IT system engineering and operational support services
• Focused on building out purchased vendor products onto AWS infrastructure
• Set-up, maintenance and ongoing development of continuous build/ integration infrastructure (CI/CD)
• Maintain ongoing knowledge of software and hardware environments (including future releases)
• Troubleshoot hardware and software problems, take appropriate corrective action, interact with IT staff and vendors in performing complex testing, support and troubleshooting functions
• Communicate and document findings
• Perform software installation and upgrades through infrastructure as code
• Monitor system performance and capacity through proactive alerting and monitoring, ideally with self-healing capabilities
• Report changes in usage
• Participate in hardware/software installation, maintenance and support and documentation of hardware/software logs and operating procedures
• Manage security administration and deployments through infrastructure as code

Skills on Resume: 

• System Engineering (Hard Skills)
• AWS Deployment (Hard Skills)
• CI/CD Management (Hard Skills)
• Troubleshooting Support (Soft Skills)
• Infrastructure Automation (Hard Skills)
• System Monitoring (Hard Skills)
• Security Administration (Hard Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Implement and support IT infrastructure technologies (network, cabling, storage, servers, WAN, firewall, etc.) either in the cloud or on-premises 
• Responsible for the implementation of a secure approach to IT desk-side support
• Contribute and support the implementation of infrastructure and security technologies
• Ensure that standards, procedures and agreements are executed and followed to ensure smooth execution
• Monitor the IT infrastructure operations and ensure that CFS assets are available, safe and protected
• Develops or modifies the IT Infrastructure to meet business objectives
• Maintain and implement technical solutions, specifications, and documentation for various-sized projects or daily support initiatives
• Works with multiple customers, stakeholders, and system owners to produce requirements, determine feasibility, analyze cost/benefit requirements, and recommend design solution options
• Provide training and technical support for users with varying levels of IT knowledge
• Completes routine preventative measures and maintains/monitoring network security

Skills on Resume: 

• Infrastructure Implementation (Hard Skills)
• Security Support (Hard Skills)
• Standards Compliance (Hard Skills)
• System Monitoring (Hard Skills)
• Solution Development (Hard Skills)
• Technical Documentation (Hard Skills)
• User Training (Soft Skills)
• Network Security (Hard Skills)

Job Summary: 

• Responsible for liaising with affected stakeholders, identifying the problem, devising a solution, and implementing that fix
• Minimizing IT outages/ faults requires constant upkeep of the network infrastructure
• Handle updates, upgrades, and other maintenance tasks in both hardware and software areas
• Independently perform and lead complex Infra team/tasks in a matrix environment with a diverse variety of tasks/challenges
• Planning, designing, programming and implementing Infra utilities/activities in account or cross-account support (automated or manual)
• Analyzing and monitoring results, controlling and troubleshooting processes on a technical level
• Providing Integration / MW (middleware) professional guidance and coaching to project management and development teams and implementation groups, as well as customer architects - internal and external customers, including stakeholders without Infra understanding
• Leading quality assurance of the team's deliverables
• Reviewing Infra code/scripts to meet KPIs (Key Performance Indicators) and SLA (Service Level Agreement), and initiating LL (Lessons Learned)/RCAs (Root Cause Analysis) and sharing results
• Providing infra support to internal and external customers through high-standard deliverables, following the company methodology (in some cases, defining the methodology and guidelines)

Skills on Resume: 

• Stakeholder Management (Soft Skills)
• Network Maintenance (Hard Skills)
• System Upgrades (Hard Skills)
• Team Leadership (Soft Skills)
• Infrastructure Automation (Hard Skills)
• Process Troubleshooting (Hard Skills)
• Technical Coaching (Soft Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Contribute to the IT department's operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources
• Manage the deployment, monitoring, maintenance, development, upgrade and support of IT systems, including telecommunications, routers/switches, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment.
• Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems
• Work with stakeholders to define business and systems requirements for new technology implementations
• Keep current with the latest technologies
• Manage financial aspects of the IT department, including purchasing, budgeting and budget review
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives
• Assist in the development and implementation of all IT policies and procedures, including those for architecture, security, and disaster recovery, standards, purchasing and service provision
• Develop requests for proposal
• Negotiate and administer vendor, outsourcer and consultant contracts and service agreements
• Practice asset management for IT hardware, software and equipment
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT activities

Skills on Resume: 

• Strategic Planning (Soft Skills)
• System Management (Hard Skills)
• Infrastructure Improvement (Hard Skills)
• Requirements Analysis (Hard Skills)
• Financial Management (Soft Skills)
• Policy Development (Hard Skills)
• Vendor Negotiation (Soft Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Manage ongoing end-user white hat phishing campaigns and related end-user training program
• Manage all endpoint antivirus / antimalware systems, services, and third-party agreements
• Participate in disaster recovery planning discussions
• Assist in managing the SSL certificate portfolio and vendor relationship in collaboration with application owners (who need SSL certs)
• Provide tech support and direct installation help 
• Intermittently contribute troubleshooting and setup articles to the IT knowledge base library
• Provide real-time end-user support when IT security incidents (e.g., phishing, malware, filtering) are escalated from the IT Support team
• Assist department staff with security-related analysis, troubleshooting, and cleanup on demand, especially in high-priority cases of suspected incidents (e.g., DDoS, breaches, malware outbreaks, ransomware attacks, etc.)
• Manage the utilization of the Incident Response Policy in cases of major incidents
• Monitor popular IT security news sources for breaking news on risks, trends, and product developments
• Share and highlight relevant/useful/ interesting security topics with IT infrastructure and management staff

Skills on Resume: 

• Phishing Management (Hard Skills)
• Antivirus Administration (Hard Skills)
• Disaster Recovery (Hard Skills)
• SSL Management (Hard Skills)
• Technical Support (Soft Skills)
• Knowledge Documentation (Hard Skills)
• Incident Response (Hard Skills)
• Security Awareness (Soft Skills)

Job Summary: 

• Act as the primary link to third-party IT security consulting firms, coordinating periodic meetings, gathering recommendations, managing shared vulnerability scanning programs, and ensuring agreements are being delivered appropriately
• Work individually, with team members, and with management to develop and continuously revise security-related policies and procedures
• Use knowledge gained from industry sources and internal assessments to drive improvements
• Develop and maintain how-to documentation, including written materials, screenshots, and real-time video demonstrations for end users, IT teams, and management
• Participate in periodic SOX policy and procedure reviews, revision recommendations, and audits
• Provide real-time hands-on end-user support (local and remote) when infrastructure incidents are escalated from the IT Support team
• Assist with network switching and routing support 
• Build and maintain a broad understanding of all aspects of LAN, WAN, and Internet connectivity design, including major circuits and carriers, routing, network protocols, and VPNs
• Manage vendor relationships through product/service quoting, purchasing, delivery, and coordinating vendor support
• Collaborate with IT and IS team members to resolve system and user incidents and fulfill authorized user requests
• Assist with projects assigned by the Director of Infrastructure

Skills on Resume: 

• Vendor Coordination (Soft Skills)
• Policy Development (Hard Skills)
• Security Improvement (Hard Skills)
• Documentation Creation (Hard Skills)
• Audit Participation (Hard Skills)
• User Support (Soft Skills)
• Network Administration (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Identify, isolate, resolve, escalate and close incident/problem ticket according to the ITSM incident/Problem Management process
• Take ownership and manage regular support tasks to meet end-user SLAs
• Provide timely escalation and resolution of major issues to management and HQ teams
• Responsible for the administration of storage, Active Directory, GPO, virtualized environment, servers, network devices, firewall and productivity tools
• Test all changes to networks, hardware, software, and hosted applications
• Support IT maintenance outside office hours 
• Maintain IT inventory (HW/SW) and ensure the services are renewed within the timeframe
• Provide the necessary report(s) with accuracy during regular reporting

Skills on Resume: 

• Incident Management (Soft Skills)
• Issue Escalation (Soft Skills)
• System Administration (Hard Skills)
• Change Testing (Hard Skills)
• After-Hours Support (Soft Skills)
• Inventory Management (Hard Skills)
• Network Maintenance (Hard Skills)
• Reporting Accuracy (Hard Skills)

Job Summary: 

• Design, evaluation, configuration and installation of customer hardware and software systems including wireless infrastructures, mobile devices, servers, workstations, laptops, and printers
• Produce professional, clear, and concise customer-facing documentation
• Manage scope, identify and resolve arising issues
• Participation in the qualification, evaluation, and implementation of new technologies for customer use
• Work closely with customers’ IT teams to ensure solutions are designed in line with their IT strategy
• Ensuring all customers’ network and system security standards are adhered to
• Designing and implementing customers’ high availability, backups, and disaster recovery solutions
• Taking responsibility to ensure billable utilization meets required standards

Skills on Resume: 

• System Design (Hard Skills)
• Customer Documentation (Soft Skills)
• Issue Resolution (Soft Skills)
• Technology Evaluation (Hard Skills)
• Client Collaboration (Soft Skills)
• Security Compliance (Hard Skills)
• Disaster Recovery (Hard Skills)
• Time Management (Soft Skills)

Job Summary: 

• Install, maintain, upgrade, and continuously improve the company's networking infrastructure
• Maintain the ongoing reliability, performance, and support of the network infrastructure
• Communicates network security vulnerabilities and solutions to the network security supervisor about application security, communications, and performance issues, and modifies network security implementations to ensure proper operation of applications
• Ensure all work activities are documented and tracked for auditing purposes, including the use of ticketing platforms and Request for Change (RFC) mandates to mitigate risk to the environment
• Ability to independently diagnose, identify, report, and remediate complex networking problems quickly and accurately
• Provide robust networking solutions to stakeholders, IT teams and leadership within the organization
• Operate with high levels of communication skills to provide helpful, friendly, and well-explained solutions
• Assist in information security audits, ensuring the technical compliance with related regulatory requirements (e.g., SOX, GDPR, PCI)
• Validates and monitors process compliance
• Perform repeatable tasks using automation capabilities
• Analyzes and implements network software or hardware changes
• Establishes WAN, LAN, Wireless device profiles, device environments, directories, and security for networks being installed
• Analyzes and resolves issues related to facilities, bandwidth requirements and capacity planning

Skills on Resume: 

• Network Maintenance (Hard Skills)
• Performance Optimization (Hard Skills)
• Security Implementation (Hard Skills)
• Change Management (Hard Skills)
• Problem Diagnosis (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Compliance Auditing (Hard Skills)
• Automation Deployment (Hard Skills)

Job Summary: 

• Lead as a subject matter expert in Identity Management, federation and synchronization using Okta, Active Directory, and LDAP
• Work with stakeholders to gather information needed for business application integration with RTR’s IAM solution for SSO
• Improve efficiency through automation and orchestration using automation tools such as Ansible and Terraform
• Provide support to the Information Security team, assisting with tickets related to vulnerability management and patching of servers and endpoints
• Support a Windows Server hybrid-cloud environment built on Nutanix and Azure/GCP
• Oversee SCCM and JAMF suite supporting endpoint fleet consisting of Windows and MacOS for OS updates, MDM, self-service portal, and third-party application patching
• Contribute cross-functionally to infrastructure engineering and systems administration teams responsible for Azure, Active Directory, Azure AD, Okta and Windows Servers
• Contribute cross-functionally to systems administration and technical integration including corporate software as a service (SaaS) applications and services such as Google, Office 365, Jira, Confluence, etc.
• Work cross-functionally with the network engineering team supporting IPSEC VPN tunnels, SD-WAN, routing, switching, firewalls, and wireless
• Contribute to building and developing and operating technical systems and solutions, policies, and processes to bring best practices to RTR to enable the organization to reach higher levels of scale and efficiency
• Contribute to the implementation of new infrastructure, configuration, maintenance, and roadmap development for existing infrastructure, as well as expansion to new sites

Skills on Resume: 

• Identity Management (Hard Skills)
• Automation Engineering (Hard Skills)
• Security Support (Hard Skills)
• Hybrid Cloud (Hard Skills)
• Endpoint Management (Hard Skills)
• System Integration (Hard Skills)
• Network Collaboration (Soft Skills)
• Infrastructure Development (Hard Skills)

Job Summary: 

• Manage, support and maintain Vantage IT infrastructure
• Manage VMware 6x and 7x virtual environment with Tegile SAN and Brocade switches
• Set up and configure Windows Servers in a VMware virtual environment
• Administration of Active Directory 2019, Azure AD, Office 365 and Skype for Business Online
• Design, manage and test data backup and disaster recovery
• Set up, support and manage the network monitoring system
• Manage tasks in accordance with client SLAs
• Help develop and implement Standard Operating Procedures
• Interface with internal data center design team, construction team, supporting data center infrastructure augments 
• Facilitate data center commissioning operations
• Oversee automation system commissioning to ensure the best possible data center performance is maintained

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• VMware Administration (Hard Skills)
• Server Configuration (Hard Skills)
• Directory Services (Hard Skills)
• Disaster Recovery (Hard Skills)
• Network Monitoring (Hard Skills)
• SOP Development (Hard Skills)
• Data Center Operations (Hard Skills)

Job Summary: 

• Perform routine maintenance tasks, IT monitoring, resolution and change activities
• Assists Level 1 to Level 2 infrastructure engineers in event, incident, request and change management
• Assists in installing, configuring and testing infrastructure modifications
• Works with impacted areas to ensure proper communication/review of requirements and support
• Evaluates technical requirements for incidents and requests to determine the impact on the infrastructure including equipment redundancy and capacity requirements
• Analyzes metrics to understand and identify opportunities for performance improvements
• Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented
• Researches, analyzes and recommends the implementation of software or hardware changes to rectify current problems or similar future problems
• Reviews checklists and scripts and updates
• Participates in training or handover sessions needed to support AB infrastructure
• Assists in documentation reviews and audits and also helps to update it 

Skills on Resume: 

• System Maintenance (Hard Skills)
• Incident Support (Soft Skills)
• Infrastructure Configuration (Hard Skills)
• Requirements Analysis (Hard Skills)
• Performance Improvement (Hard Skills)
• Problem Resolution (Soft Skills)
• Change Recommendation (Hard Skills)
• Documentation Review (Hard Skills)

Job Summary: 

• Support and deployment of infrastructure, network, and desktop
• Responsible for assisting on projects for other groups, such as Infrastructure, Network or Business Projects
• Inventory control and documentation
• Coordinate and manage vendor support in alignment with Nexperia Vendor Management
• Leverage global shared services on-site per Nexperia standards
• Ensure that IT Services are delivered effectively to users
• Diagnose and resolve problems with key IT systems to ensure availability for wider business use
• Proactively monitor IT systems and prevent issues before they occur
• Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups
• Assist with technology planning and carry out IT improvement projects
• Maintain ownership through to resolution for 3rd party support tickets
• Carry out server and client patching processes and ensure security policies are adhered to
• Produce documentation and training materials for all areas of the IT Infrastructure that require specialist knowledge
• Provide technical guidance to other members of the IT department 

Skills on Resume: 

• Infrastructure Deployment (Hard Skills)
• Vendor Coordination (Soft Skills)
• System Monitoring (Hard Skills)
• Issue Resolution (Soft Skills)
• System Administration (Hard Skills)
• Security Compliance (Hard Skills)
• Documentation Creation (Hard Skills)
• Technical Guidance (Soft Skills)