Job Summary: 

• Check servers, storage, backup, and communications hardware administration.
• Perform daily system monitoring.
• Verify the integrity and availability of all hardware, server resources, systems, and key processes.
• Review system and application logs.
• Ensure preventive and corrective maintenance and provide daily, weekly, and monthly reports to the direct manager.
• Assess critical systems, prioritize workflow, and determine solutions.
• Check licenses for all operating system-related software.
• Perform data management tasks.
• Check and implement business applications.
• Manage the firewall and anti-spam systems.
• Control internet and MPLS connections.
• Coordinate user IDs, assign functions and roles, lock or unlock accounts, reset passwords, and perform security audits.

Skills on Resume: 

• Server Administration (Hard Skills)
• Storage Management (Hard Skills)
• Backup Management (Hard Skills)
• System Monitoring (Hard Skills)
• Security Management (Hard Skills)
• Data Management (Hard Skills)
• Network Administration (Hard Skills)
• Troubleshooting Skills (Soft Skills)

Job Summary: 

• Support IT systems and infrastructure with a focus on reliability and performance.
• Support the company's LAN and WAN environments.
• Support the firm’s VMware virtual environment.
• Support the firm’s Microsoft systems.
• Collaborate with vendors to ensure system availability and security.
• Assist in supporting AutoCAD and other key applications used by the firm.
• Provide user support and resolve IT issues and incidents efficiently.
• Help maintain application quality and overall system performance.
• Work with the management team to evaluate current and future applications.
• Assist with system deployment, updates, and patching.

Skills on Resume: 

IT Support (Hard Skills)

• LAN/WAN Management (Hard Skills)
• VMware Support (Hard Skills)
• Microsoft Systems (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Application Support (Hard Skills)
• User Support (Soft Skills)
• System Maintenance (Hard Skills)

Job Summary: 

• Configure, install, manage, maintain, and enhance Windows and Linux servers.
• Design, implement, and manage enterprise system technologies.
• Review existing infrastructure, identify problems or areas for improvement, and design resolutions.
• Create and document project plans for system deployments and modifications.
• Support implementation, maintenance, and troubleshooting of IT systems, including servers, network devices, storage, and client devices.
• Assist other IT teams with server-related assignments.
• Ensure high availability of shared storage and administration servers.
• Perform identity and access management administration.
• Achieve performance goals across cost, schedule, budget, scalability, and agility in line with existing plans and forecasts.
• Continuously improve cost performance while introducing new IT functionality and innovation.

Skills on Resume: 

• Windows Server (Hard Skills)
• Linux Server (Hard Skills)
• System Design (Hard Skills)
• Infrastructure Management (Hard Skills)
• Project Documentation (Soft Skills)
• Troubleshooting Skills (Soft Skills)
• Identity Management (Hard Skills)
• Performance Optimization (Hard Skills)

Job Summary: 

• Review and organize all SOX documentation.
• Oversee operations and processes related to mission-critical systems.
• Review IT, Production, and Engineering shift logs and work to eliminate recurring issues.
• Perform escalated troubleshooting and root cause analysis of unresolved support requests.
• Assist with the purchasing of required IT equipment and supplies.
• Maintain serviceability of deployed equipment.
• Maintain ready-to-deploy equipment, including scanners (Symbol and SICK), cables, thin clients, touch screens, badge readers, UPS units, SENA devices, and Zebra printers.
• Coordinate the IT support schedule and cover IT Specialist shifts.
• Coordinate and complete assigned IT projects for both facilities.
• Coordinate and implement LPS change requests.
• Serve as back-up for the Plant IT Manager.

Skills on Resume: 

• SOX Compliance (Hard Skills)
• Operations Management (Soft Skills)
• Shift Log Review (Hard Skills)
• Troubleshooting Skills (Soft Skills)
• Procurement Support (Hard Skills)
• Equipment Maintenance (Hard Skills)
• Project Coordination (Soft Skills)
• Change Management (Hard Skills)

Job Summary: 

• Support enterprise-scale servers across multiple physical and virtual data centers globally.
• Maintain, develop, and expand the current IT infrastructure.
• Implement new systems based on business requirements.
• Monitor existing systems to identify and resolve bottlenecks or potential bottlenecks, and pre-empt failures that could impact deadlines and business operations.
• Provide systems consultancy to the Xerox sales team by delivering innovative and cost-effective solutions.
• Maintain and follow backup and disaster recovery policies and procedures using various backup and restore solutions.
• Ensure data integrity, security, and compliance with ISO 27001 standards.
• Build knowledge of the organisation, its processes, and customers.
• Apply knowledge and experience within the discipline while continuing to acquire higher-level skills.
• Operate with moderate guidance and direction.
• Exercise moderate decision-making authority in line with policies, procedures, and business operations protocols.

Skills on Resume: 

• Server Support (Hard Skills)
• Infrastructure Management (Hard Skills)
• System Implementation (Hard Skills)
• Performance Monitoring (Hard Skills)
• Systems Consulting (Soft Skills)
• Backup Recovery (Hard Skills)
• Data Security (Hard Skills)
• ISO Compliance (Hard Skills)

Job Summary: 

• Provide day-to-day operational support for end-users, clients, and team members in a law firm environment via on-site visits, desk-side support, remote connections, and phone calls.
• Work independently to troubleshoot and resolve issues while keeping IS management informed and escalating on demand.
• Install, configure, and maintain desktop PCs, laptops, phones, and software applications, including email, document management, printing, billing, and remote access.
• Perform troubleshooting to identify and resolve issues on time.
• Create and maintain user accounts, shared resources, and permissions within Active Directory, Exchange, and other systems.
• Assist in managing existing IT infrastructure and planning or implementing new IT projects.
• Provide after-hours or weekend support and project work.
• Procure and track inventory while maintaining system documentation.
• Collaborate with third-party vendors and contractors.
• Monitor and verify daily, weekly, and monthly backups.

Skills on Resume: 

• End-User Support (Hard Skills)
• Troubleshooting Skills (Soft Skills)
• Hardware Installation (Hard Skills)
• Software Configuration (Hard Skills)
• Active Directory (Hard Skills)
• IT Project Support (Soft Skills)
• Inventory Management (Hard Skills)
• Backup Monitoring (Hard Skills)

Job Summary: 

• Perform in-depth business and technical analysis and design of new solutions to produce a forward-looking strategy, including evaluation of engineering, service, and maintenance requirements.
• Transfer knowledge from the existing supplier and transition the infrastructure estate to a potential cloud-based solution.
• Design new technical infrastructure architecture and produce detailed design documents.
• Monitor, diagnose, and resolve problems with key IT systems to ensure efficient operation.
• Manage crises and work under pressure to resolve issues.
• Install and manage network nodes.
• Write and review detailed technical documents on network design and configuration.
• Write and review network and system diagrams.
• Perform routine and scheduled system checks, including all backups.
• Develop and maintain scripts using Bash, AWK, Perl, and Python.
• Conduct root cause analysis of problems affecting the platform.

Skills on Resume: 

• Business Analysis (Hard Skills)
• Technical Design (Hard Skills)
• Cloud Transition (Hard Skills)
• Infrastructure Architecture (Hard Skills)
• Crisis Management (Soft Skills)
• Network Management (Hard Skills)
• Technical Documentation (Hard Skills)
• Scripting Skills (Hard Skills)

Job Summary: 

• Function as a business partner and trusted advisor to the enterprise and drive the development, deployment, and realization of strategic plans.
• Partner with business leadership to determine technology solution needs that best serve customers, team members, and stakeholders.
• Provide innovative leadership by leveraging new technologies and approaches to create value in operational excellence, accelerate innovation, and deliver improved technology solutions.
• Ensure the organisation has the necessary technology solutions to meet growth objectives.
• Maintain expertise in state-of-the-art data center, cloud, platform-as-code, and quality assurance solutions, as well as emerging technologies.
• Identify appropriate technologies for IT infrastructure and operations initiatives and deliver technology-driven innovations that support business objectives.
• Provide cost-effective management, rationalization, and simplification of the technology portfolio and operational processes.
• Establish and enforce IT policies, best practices, processes, systems, lifecycle management, program and project management standards, and development methodologies.
• Develop infrastructure and operations management leaders to excel as strong leaders, technologists, and managers.
• Coach and mentor management staff continuously to build a high-performing infrastructure and operations leadership team.
• Execute budget management responsibilities by developing, maintaining, and managing the infrastructure and operations team budget.
• Ensure infrastructure and operations solutions are delivered consistently with high quality, on time, and within budget.

Skills on Resume: 

• Strategic Planning (Soft Skills)
• Technology Leadership (Soft Skills)
• Innovation Management (Soft Skills)
• Data Center Expertise (Hard Skills)
• Cloud Solutions (Hard Skills)
• IT Portfolio Management (Hard Skills)
• Policy Enforcement (Hard Skills)
• Team Coaching (Soft Skills)

Job Summary: 

• Manage the company’s technology infrastructure to support the company’s mission and enable staff in carrying out that mission.
• Plan and manage IT infrastructure to meet required service levels.
• Collaborate with the executive team and IT steering committee to understand company strategies and standards, and proactively establish and execute IT strategies that align with strategic plans and options.
• Plan and manage IT staff performance against objectives and key operating metrics to demonstrate effectiveness in meeting IT service expectations.
• Adhere to and continuously improve IT and standard operating procedures to mitigate risk and ensure governance.
• Communicate effectively with all levels of company users to understand technology requirements and provide consistent support.
• Develop clear verbal and written documentation to support company operations and mitigate risks to the mission.
• Manage enterprise network infrastructure, including connectivity, firewalls, switches, cabling, Wi-Fi, and business continuity.
• Oversee enterprise server and storage environments, including physical and virtual infrastructure, network-attached storage, and cloud storage.
• Administer enterprise firewall and security, including configuration, backups, alerts, and business continuity.
• Manage enterprise application platforms, including on-premise, off-premise, and cloud-based applications and associated SLAs.

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• IT Strategy (Soft Skills)
• Staff Leadership (Soft Skills)
• Compliance Management (Hard Skills)
• Effective Communication (Soft Skills)
• Documentation Skills (Soft Skills)
• Network Admin (Hard Skills)
• Server Management (Hard Skills)

Job Summary: 

• Utilize enterprise monitoring and management tools for network governance and performance management.
• Support user infrastructure and endpoint devices to maintain business productivity.
• Support the company’s operating environment, including classroom and business operations.
• Plan, administer, and test business continuity and disaster recovery programs for both premise-based and cloud-based systems.
• Establish operating metrics and governance reporting frameworks.
• Manage departmental staffing, resource allocation, and personnel development.
• Develop and manage enterprise IT budgets and oversee IT expense management.
• Oversee license management and renewals.
• Plan and maintain IT infrastructure equipment.
• Provide project management, including time, resource, and budget reporting.
• Oversee change management processes and maintain actionable reference documentation.
• Ensure logical and physical security of infrastructure and data repositories.

Skills on Resume: 

• Network Monitoring (Hard Skills)
• Endpoint Support (Hard Skills)
• Business Operations (Soft Skills)
• Disaster Recovery (Hard Skills)
• Governance Reporting (Hard Skills)
• Staff Management (Soft Skills)
• Budget Management (Hard Skills)
• Security Management (Hard Skills)

Job Summary: 

• Responsible for configuration, monitoring and troubleshooting of network, systems, and backup-related topics for the APAC region
• Work as a team with the APAC IT team to provide quality IT service for end users
• Prioritize, schedule, and keep tracking of the incident throughout the Incident Lifecycle
• Install, support and maintain computer hardware and software infrastructure
• Ensure all computer systems are functioning properly including file servers, database servers, POS terminals, CCTV, internet connection, WAN and VPN connection
• Oversee daily computer systems operations and performance
• Liaise and negotiate with vendors or suppliers on quotations for setup, implementation, repair, and maintenance of IT hardware and software
• Analyse computer / IT problems reported and recommend corrective, preventive and improvement measures
• Maintain proper administration records of IT equipment inventory, application software inventory, software licenses, IT equipment movement, networking and other IT-related information
• Provide training, guidance, and support to end users

Skills on Resume: 

• Network Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Incident Tracking (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Vendor Negotiation (Soft Skills)
• Problem Analysis (Hard Skills)
• Inventory Administration (Hard Skills)
• User Support (Soft Skills)

Job Summary: 

• Possess a comprehensive understanding of high-end integrated security, fire and mechanical applications to assess customer sites for installation requirements, installation design
• Develop software, perform ‘bench testing’ and deliver commissioning package to the field
• Assist with the delivery of the start-up 
• Complete complex and integrated system design, implementation and documentation
• Assist application engineers during programming and site activities as well as technical project management
• Consistent delivery of Exceptional Service, Support solutions and innovation to customers
• Expansion of business value within the market via delighted customer philosophies
• Sales Assistance, involving innovative use of the latest technology in establishing system design, and providing project estimates
• Prepare submittals per engineering standards, ensuring commitment dates are met
• Review submittals with sales and delivery teams and lead team to obtain submittal approval

Skills on Resume: 

• System Design (Hard Skills)
• Software Development (Hard Skills)
• System Commissioning (Hard Skills)
• Technical Support (Hard Skills)
• Customer Service (Soft Skills)
• Business Expansion (Soft Skills)
• Sales Assistance (Soft Skills)
• Project Documentation (Hard Skills)

Job Summary: 

• Install, test, and maintain MES standards and customized infrastructure and software packages across the different instances and environments (On-Premise and in the Cloud)
• Guide and support the plant IT in achieving MES upgrades and standards and compliance at their own infrastructure
• Provide a high level of technical support and perform root cause analysis for problems experienced within the area of technical responsibility
• Implement and support advanced and diverse technical solutions that address the MES infrastructure and software requirements
• Provide technical support and expertise on the technical components of both medium and large projects
• Stay up to date on new and emerging technologies within the area of technical expertise
• Identify and implement technical improvements in the architecture and/or infrastructure of existing systems
• Support upgrade projects such as expanding or renovating the global infrastructure

Skills on Resume: 

• System Installation (Hard Skills)
• Infrastructure Support (Hard Skills)
• Technical Analysis (Hard Skills)
• Solution Implementation (Hard Skills)
• Project Support (Hard Skills)
• Technology Research (Hard Skills)
• System Improvement (Hard Skills)
• Upgrade Management (Hard Skills)

Job Summary: 

• Design, automate, implement and operate merely Microsoft Windows-based server environment, mainly on-premise within Datacenters in Frankfurt, Oslo, Stockholm and London, but also within Azure
• Maintain, Operate internal applications, collaboration tools and endpoints for the internal user environment
• Monitoring financial services and market data processing systems
• Resolve errors and alarms quickly and provide timely escalation
• Troubleshoot, perform root cause analysis, identify and isolate technical issues
• Capable of performing design, test and implementation of complex technical solutions and architecture
• Help define and support process improvements
• Operation and Management of Privileged Access Management Solution
• Support and Management of Network- and Firewall-Systems
• Support and Management of Infrastructure Systems
• Incident, Problem and Change Management
• Oversight and execution of IT projects in the area of IT Infrastructure
• Collaboration with local and global Support teams
• Implementation of clients' Standards and Technology Roadmap compliance

Skills on Resume: 

• Server Administration (Hard Skills)
• Application Management (Hard Skills)
• System Monitoring (Hard Skills)
• Error Resolution (Hard Skills)
• Root Analysis (Hard Skills)
• Process Improvement (Soft Skills)
• Access Management (Hard Skills)
• Network Support (Hard Skills)

Job Summary: 

• Responsible for ensuring all production servers and system resources are at their optimal levels for performance and availability through proactive management of the environment and instigating appropriate action to maintain these service levels
• Champion service restoration through proper prioritization and escalation to appropriate 3rd party vendor and or internal Tier 3 support groups
• Provide 7/24 On-Call support for infrastructure-related service incidents and follow internal management escalation procedures (team rotation)
• Infrastructure support including VMWare hypervisors, Windows and Linux servers, and Active Directory
• Ensure that all systems meet Thales' security standards and escalate violations through appropriate internal processes
• Define and review Operation Acceptance Tests and procedures and facilitate migration of the new / modified server and network-based services into the production environment
• Develop and conduct skills transfer processes through individual and team training and procedures
• Weekly preparation of the Systems service availability report for the department
• Monitoring of customer Service Level Agreements, with respect to availability
• Maintain the service level of systems and network by proactive monitoring and performing maintenance of the production environment
• Define the Standard Operating Procedures (SOP) for the environment
• Takes a proactive approach to staying informed about industry knowledge
• Provide technical direction and assistance to junior staff members

Skills on Resume: 

• Server Management (Hard Skills)
• Incident Escalation (Hard Skills)
• Infrastructure Support (Hard Skills)
• Security Compliance (Hard Skills)
• System Monitoring (Hard Skills)
• Procedure Development (Hard Skills)
• Team Training (Soft Skills)
• Technical Leadership (Soft Skills)

Job Summary: 

• Ensure timely technical delivery of ICT systems as endorsed by the leadership team to meet business objectives
• Take responsibility for regular communication to project leadership and multi-functional team stakeholders
• Support the development of the ICT project execution plan, scope of work for the contract firms or specialists
• Provide technical guidance during the execution of their work
• Troubleshot IT infrastructure, systems, and applications issues to support operational start-up activities
• Liaise with local and global partners and vendors to ensure systems are ready for use on time
• Comply with Global Policies, Procedures and Guidelines, regulatory requirements and execute current Good Manufacturing Practices (cGMP) in the performance of day-to-day activities and all applicable job functions
• Building Continuous Integration and Deployment systems to fully support an end-to-end pipeline for developers and teams
• Build and provide infrastructure environments from development to production
• Operate and facilitate systems and solutions, and support in incident resolutions as 3rd-level support
• Work closely with development teams to ensure the platform is designed with operability in mind
• Experiment and learn about new techniques and opportunities that can benefit Nordea, to build and prepare for the future

Skills on Resume: 

• Technical Delivery (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Project Planning (Hard Skills)
• Technical Guidance (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Vendor Coordination (Soft Skills)
• Process Compliance (Hard Skills)
• System Deployment (Hard Skills)

Job Summary: 

• Testing and evaluating any new tech/applications/processes
• Being an escalation point for colleagues
• Problem ticket management and conducting root cause analysis
• Maintenance of technical documentation
• Keeping yourself informed of all ongoing projects and multi-user impacting issues
• Provide technical leadership in the area of specialism and act as the final internal technical escalation point for all issues relating to specialism
• Take an active role in developing other employees' knowledge and abilities in the area of specialism
• Take ownership of all documentation related to the area of specialism within the knowledge base, ensuring that all information is accurate and up to date
• Proactively keep specialist knowledge up to date and develop new procedures and policies that improve the delivery of services to clients
• Support the senior technical team to the best of ability

Skills on Resume: 

• Technology Evaluation (Hard Skills)
• Issue Escalation (Soft Skills)
• Problem Analysis (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Project Awareness (Soft Skills)
• Technical Leadership (Soft Skills)
• Knowledge Development (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Provide technical know-how on the solution for the Infrastructure domain
• Provide end-to-end solution for Windows Servers, Storage, Veeam backup, Cloud Administration,
• Responsible for Servers' asset update, tracking and verification activities
• Ensure server security and SOP setup
• Maintain hardware and software, firmware upgrades and yearly disaster recovery process
• Secondary support for servers, backup job failures, incidents and escalation to respective L2/L3 support
• Responsible for Infrastructure repairs, replacements and upgrades life cycle
• Request for quotations and issuance of PR/PO and other work assigned by the IT Manager

Skills on Resume: 

• Infrastructure Solutions (Hard Skills)
• Server Administration (Hard Skills)
• Cloud Management (Hard Skills)
• Security Compliance (Hard Skills)
• System Maintenance (Hard Skills)
• Backup Support (Hard Skills)
• Hardware Upgrades (Hard Skills)
• Procurement Management (Hard Skills)

Job Summary: 

• Deliver tasks for server systems as outlined in the IT project plan under the coordination of the project manager
• Build and implement hybrid cloud OS and infrastructure-related applications on Linux and Windows server platforms (most commonly RedHat and/or Windows Server 2019)
• Install and configure operating systems
• Identify and prevent operating system and application failures
• Implement corporate security standards
• Configure and implement Backup and Recovery procedures
• Ensures systems and subsystems are set up and configured according to client requirements
• Obtains assistance from more experienced colleagues from the team

Skills on Resume: 

• Server Implementation (Hard Skills)
• Cloud Integration (Hard Skills)
• System Configuration (Hard Skills)
• Failure Prevention (Hard Skills)
• Security Compliance (Hard Skills)
• Backup Management (Hard Skills)
• System Setup (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Ensure daily progress of all workflows for transactions related to programs
• Own Jira for a large Data Center team
• Manage all assigned tender events and related follow-on contract generation
• Create and submit Purchase Requests and enter all related information into various procurement tools
• Monitor and manage the purchase requisition process using information provided by business owners and suppliers
• Audit internal tools, processes, and transactions to ensure SLA compliance and data integrity
• Play an active role in the global Knauf IT transformation
• Implement technical concepts in close collaboration with global process managers and engineers for the local plant network (customize, configure, parametrize)
• Responsible for designing monitoring capabilities
• Scan the local plant network, identify bandwidth bottlenecks and provide solutions for continuous optimization
• Lead or support technical implementations in the area of development, testing, and QA
• Actively seek relevant innovations and new technologies to identify further potential for the improvement towards a global smart factory approach

Skills on Resume: 

• Workflow Management (Hard Skills)
• Jira Administration (Hard Skills)
• Contract Management (Hard Skills)
• Procurement Processing (Hard Skills)
• Data Auditing (Hard Skills)
• Process Implementation (Hard Skills)
• Network Optimization (Hard Skills)
• Technology Innovation (Soft Skills)

Job Summary: 

• Implement Corporate IS standard IT infrastructure solutions at site(s)
• Engage with IS service owners on new designs of network, voice, data center, and hardware solutions
• Identify IT risks and develop a plan to address them at the local site(s)
• Partnering with IS service owner(s)
• Develop processes, procedures, and best practices for IT services at the operational site level
• Ensure quality of IT infrastructure services at site(s)
• Own local site Operational Excellence activities for IT Infrastructure, physical security, and cyber security
• Troubleshoot and resolve any IT infrastructure issues at site(s)
• Manage and deliver global IT Infrastructure projects at the site level
• Local point of contact for IT vendors
• Manage the quality of services provided to site(s)
• Ensure IT assets are managed following global asset management policies
• Provide regular communications to stakeholders, IS, and regional teams

Skills on Resume: 

• Infrastructure Implementation (Hard Skills)
• Network Design (Hard Skills)
• Risk Management (Hard Skills)
• Process Development (Hard Skills)
• Service Quality (Hard Skills)
• Issue Resolution (Hard Skills)
• Vendor Coordination (Soft Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Maintain and support common repositories and templates to support the improvement of standards
• Participate in the implementation of new environments and tools
• Understand the underlying processes with a focus on technical issues for the purpose of being able to provide relevant advice and support
• Deliver support to users of environments and tools to ensure effective usage and solutions
• Responsibility for the implementation and maintenance of the development
• Test and production platforms to support a stable environment and effective high-performance solutions
• Make technical decisions based on analysis and knowledge of platforms, environments and software tracks to add value
• Learn how to navigate in a big enterprise company with an audit-regulated IT process like ITIL and ITSM

Skills on Resume: 

• Repository Management (Hard Skills)
• Tool Implementation (Hard Skills)
• Technical Analysis (Hard Skills)
• User Support (Soft Skills)
• Platform Maintenance (Hard Skills)
• Performance Optimization (Hard Skills)
• Decision Making (Soft Skills)
• Process Learning (Soft Skills)

Job Summary: 

• Provision of the IT Server and Storage infrastructure (hardware and software) required for the operation of specific IT Systems
• Ensuring a stable operation of specific IT systems used throughout the organisation
• Planning and supporting IT infrastructure for stores, warehouses, and head office locations (server rooms, data and power supply, network/cabling, active infrastructure components)
• Evaluate and apply any necessary security patches, hotfixes, service packs and hardware updates
• Improvement and further development of the defined standard systems
• Incident analysis and resolution
• Implementing guidelines to comply with data protection requirements and provide operational IT security
• Creation and maintenance of procedural documentation for service provision and incident resolution
• Operating within an ITIL environment

Skills on Resume: 

• Infrastructure Provisioning (Hard Skills)
• System Maintenance (Hard Skills)
• Infrastructure Planning (Hard Skills)
• Security Patching (Hard Skills)
• System Improvement (Hard Skills)
• Incident Resolution (Hard Skills)
• Data Protection (Hard Skills)
• Documentation Creation (Hard Skills)

Job Summary: 

• Ensure correct support on new site implementations for the business
• Report any issue that could significantly impact the business to the team leader or manager in the country
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Enable the standardization from an infrastructure perspective
• Plan and execute activities supporting the development of the business and the standardization of IT
• Support in the day-to-day business incidents, as the rest of the team members of the infrastructure team
• Manage and maintain Microsoft Exchange/Office 365 and Microsoft Lync/Skype for Business
• Enhance the existing infrastructure to keep current with the environment
• Provide administration, third-level support and involvement in infrastructure projects in alignment with the global strategy

Skills on Resume: 

• Site Support (Hard Skills)
• Issue Reporting (Soft Skills)
• Impact Analysis (Hard Skills)
• Infrastructure Standardization (Hard Skills)
• Activity Planning (Hard Skills)
• Incident Support (Hard Skills)
• System Administration (Hard Skills)
• Infrastructure Enhancement (Hard Skills)

Job Summary: 

• Managing all infrastructure, communication, office and warehouse setups
• Supporting IT requirements of business units and setups for customer projects in business Units
• Following up personally and with a third party to keep an eye on all IT resources
• Assurance of physical and proactive security systems is established and followed as per KN standards and as part of business continuity
• Ensuring all used IT Equipment, Software, and Communications are in line with KN standards
• Investigate personally and with a third party and report the IT issues given by the National IT Manager
• Preparing all purchasing forms
• Following the purchase and all IT stocks 
• Recording all IT purchases to the IT equipment list and preparing the IT fixed asset labeling
• Working on monitoring and alert systems for all communications and IT devices
• Managing clients including IT softwares and security setups, pc setups, giving help desk support to users, training users on best usage and security issues

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• IT Support (Hard Skills)
• Resource Monitoring (Hard Skills)
• Security Assurance (Hard Skills)
• Standards Compliance (Hard Skills)
• Issue Investigation (Hard Skills)
• Procurement Tracking (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Systems Engineering and operational support on the 3rd Level with a focus on server and storage
• Analyzes and specifies technical requirements for infrastructure
• Consults regarding existing IT services/components
• Performs technical feasibility checks
• Designs infrastructure concepts and solutions
• Defines operational concepts
• Implements, tests and documents infrastructure concepts and solutions
• Estimates and calculates costs depending on service components
• Contributes to the System architecture regarding infrastructure and operations aspects
• Infrastructure Lifecycle Management for integrated infrastructure components
• Manages Data Center infrastructure such as cooling, power and facility services
• Technical Capacity, Security and Performance Management
• Automation of administrative system engineering tasks
• Project and/or work-package Lead for infrastructure projects
• Observing technology trends and upcoming solutions
• Contribution to VCT functions and global standardizations from case to case

Skills on Resume: 

• Systems Support (Hard Skills)
• Requirement Analysis (Hard Skills)
• Technical Consulting (Soft Skills)
• Feasibility Assessment (Hard Skills)
• Infrastructure Design (Hard Skills)
• Concept Development (Hard Skills)
• Solution Implementation (Hard Skills)
• Cost Estimation (Hard Skills)

Job Summary: 

• Run and maintain all IT infrastructure in the site, including the Server Room
• Support and drive all new EIT projects and initiatives involving EIT infrastructure
• Regularly review all the IT infrastructure on the site, maintaining a corresponding roadmap
• Proactively participate and support initiatives related to digital transformation and digitalization
• Proactively engage with engineering around systems implementations and specifically systems integration
• Manage all local Server environments (Virtual and Physical) 
• Purchase, configure, run and support all Production, Warehouse and Labs PC assets
• Manage all local IT Network infrastructure (L2/L3 switches, Fiber Optic connections, LAN, Wireless) 
• Manage vital IT L2 production infrastructure 
• Manage and configure M/F printers, BC readers and other production IT tools

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Project Support (Hard Skills)
• System Review (Hard Skills)
• Digital Transformation (Soft Skills)
• System Integration (Hard Skills)
• Server Administration (Hard Skills)
• Asset Management (Hard Skills)
• Network Configuration (Hard Skills)

Job Summary: 

• Manage in-machines and other site access control infrastructure 
• Liaise/Coordinate with other IT Departments and Business functions for all EIT Operation Projects
• Participate in application implementation projects, specializing in application configuration 
• Deal with the interface with Legacy and ERP Solutions in the Manufacturing area  
• Maintain continuous interaction and relationship with Business stakeholders and IT external consultants
• Work in a cross-functional environment supporting other Organizations in EMEA 
• Maintain and improve relations with users, other IT Departments and key Management in the site
• Provide IT process and equipment specification support and expertise
• Run Antivirus, patches application and local security policies
• Support other Electrolux sites in case of need for specific projects or emergencies

Skills on Resume: 

• Access Control (Hard Skills)
• Project Coordination (Hard Skills)
• Application Configuration (Hard Skills)
• System Integration (Hard Skills)
• Stakeholder Management (Soft Skills)
• Cross Collaboration (Soft Skills)
• Process Support (Hard Skills)
• Security Management (Hard Skills)

Job Summary: 

• Analyze, recommend, design and administer infrastructure solutions based upon business and application requirements
• Establish and monitor service levels agreements with vendors/developers/end users, ensuring infrastructure design, capacity and products exceed expectations
• Continual review of existing infrastructure effectiveness, efficiency and helpdesk tickets
• Develop recommendations for improving service levels, value and delivery
• Track, prioritize and monitor all IT infrastructure-related efforts
• Develop and maintain adequate IT policies and procedures
• Negotiate with vendors, outsourcers and contractors to secure best-in-class, cost-effective infrastructure products and services
• Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale
• Research and make recommendations for all infrastructure products and services
• Ensure that any new infrastructure component integrates into company systems and meets capacity/functional requirements, system compliance, and interface specifications
• Collaborate with business users, system owners, vendors and other members of the technology team in the testing of new infrastructure solutions
• Lead activities to install, configure and maintain multiplatform systems, hardware, software and components
• Identify, diagnose and resolve network performance issues 
• Liaise with application developers and vendors to assist with setting up, testing and troubleshooting any system deployment infrastructure issues
• Cultivate, document and enforce all infrastructure-related policies and procedures
• Perform server/security audits and administer end user accounts, permissions and access rights

Skills on Resume: 

• Infrastructure Design (Hard Skills)
• Service Monitoring (Hard Skills)
• Performance Review (Hard Skills)
• Policy Development (Hard Skills)
• Vendor Negotiation (Soft Skills)
• Product Research (Hard Skills)
• System Integration (Hard Skills)
• Network Troubleshooting (Hard Skills)

Job Summary: 

• Manage several technical IT infrastructure projects such as Security, Authentication/Authorization, Backup and disaster recovery, and Capacity planning
• Work in an environment made up of Windows and Linux operating systems
• Coordinate network-related activities
• Assess architectures and services from a security standpoint
• Manage external partners and suppliers daily
• Present to and communicate with management stakeholders
• Providing end-user and desktop support for three regional corporate offices
• Providing systems administration to support and maintain local IT infrastructure and service delivery within Asia
• Interfacing with local vendors in each region for IT procurement and service contract management
• Providing IT status and incident reports to based global IT management
• Maintaining accurate and comprehensive inventory and life cycle management of IT assets and associated support contracts
• Managing and monitoring local IT projects and deployments of new hardware, software, patches, and services
• Monitoring and maintaining the effective cybersecurity of the computing environment by adhering to company-wide policies and procedures

Skills on Resume: 

• Project Management (Hard Skills)
• System Administration (Hard Skills)
• Network Coordination (Hard Skills)
• Security Assessment (Hard Skills)
• Vendor Management (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Asset Management (Hard Skills)
• Cybersecurity Maintenance (Hard Skills)

Job Summary: 

• Provide all-round IT support to EMEIA regional IT colleagues
• Take ownership within the IT infrastructure team
• Drive cybersecurity initiatives and implement measures to ensure against data loss
• Replace and drive projects of standardization that align with the Global goals in governance
• Ensure that everyday user and system administration is running smoothly
• Revise software and infrastructure usage and ensure policies align with the company’s IT strategy
• Take charge of policies to stay up to date with updates, new apps, and their impact on the organization
• Develops and deploys appropriate information technology solutions
• Recommends modifications of basic IT systems to improve and simplify business systems and reduce operating costs
• Implements maintenance of systems and services providing essential business functions (e.g., major manufacturing functions, engineering services or office capabilities)
• Manage the efficiency and effectiveness of systems or services against the guidelines to meet user requirements

Skills on Resume: 

• IT Support (Hard Skills)
• Infrastructure Management (Hard Skills)
• Cybersecurity Implementation (Hard Skills)
• Project Standardization (Hard Skills)
• System Administration (Hard Skills)
• Policy Alignment (Hard Skills)
• Solution Development (Hard Skills)
• System Optimization (Hard Skills)

Job Summary: 

• Responsibility for the businesses’ IT infrastructure and security
• Efficiently manage the IT projects to assist the company's growth
• Research, pricing and specification
• Provide a high-quality support escalation service (L3) to both colleagues and the support team
• Design of departmental processes that are delegated to support 
• Assist the support team with colleague requests for help 
• Communicate with IT team members and colleagues effectively and regularly
• Manage colleague expectations and provide excellent levels of customer service, primarily over the phone
• Ensure the ticketing system is accurate and updated regularly

Skills on Resume: 

• Infrastructure Management (Hard Skills)
• Project Management (Hard Skills)
• Technical Research (Hard Skills)
• Support Escalation (Hard Skills)
• Process Design (Hard Skills)
• Team Assistance (Soft Skills)
• Communication (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Understand the current application infrastructure and suggest changes to it as part of the management and maintenance tasks
• Define and document best practices and strategies regarding Azure deployment and infrastructure maintenance
• Set up and maintain a monitoring stack
• Implement the application and services
• Configure and secure traffic between Azure and other environments
• Participate in service capacity planning strategies
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies development
• Supporting the delivery of high-quality Infrastructure solutions and technologies in diverse client environments
• Provide operational and administrative support to existing clients both remotely and onsite
• Implementing cloud-based solutions

Skills on Resume: 

• Infrastructure Analysis (Hard Skills)
• Azure Management (Hard Skills)
• System Monitoring (Hard Skills)
• Service Implementation (Hard Skills)
• Traffic Security (Hard Skills)
• Capacity Planning (Hard Skills)
• Staff Training (Soft Skills)
• Cloud Solutions (Hard Skills)

Job Summary: 

• Operate the disaster recovery data center, ensure replication of the data center and conduct disaster recovery tests
• Handling infrastructure-related incidents as well as problems and service requests
• Continuously monitor and improve data center availability
• Ensure execution of daily maintenance and incident handling in IT Operations
• Operate the Global Backup solution and ensure continuous improvements
• Handle daily Cloud operations
• Develops and deploys appropriate information technology solutions
• Recommends modifications of basic IT systems to improve and simplify business systems and reduce operating costs
• Implements maintenance of systems and services providing essential business functions (e.g., major manufacturing functions, engineering services or office capabilities)
• Manage the efficiency and effectiveness of systems or services against the guidelines to meet user requirements

Skills on Resume: 

• Disaster Recovery (Hard Skills)
• Incident Management (Hard Skills)
• Data Monitoring (Hard Skills)
• System Maintenance (Hard Skills)
• Backup Management (Hard Skills)
• Cloud Operations (Hard Skills)
• Solution Development (Hard Skills)
• System Optimization (Hard Skills)

Job Summary: 

• Support over 1000 servers across multiple physical and virtual data centers globally
• Maintain, develop and expand the current IT Infrastructure
• Implementing new systems as per business requirements
• Monitoring current Systems in place, thereby identifying bottlenecks/potential bottlenecks, and pre-empting failures that can put deadlines and business at risk
• Provide a Systems Consultancy role to the Xerox sales team in providing innovative and cost-effective systems solutions
• Maintaining and following backup / Disaster Recovery policies and procedures using various backup and restore solutions
• Ensure data integrity and security and compliance with ISO 27001
• Builds knowledge of the organization, processes and customers
• Receives a moderate level of guidance and direction
• Moderate decision-making authority guided by policies, procedures, and business operations protocol

Skills on Resume: 

• Server Management (Hard Skills)
• Infrastructure Development (Hard Skills)
• System Implementation (Hard Skills)
• Performance Monitoring (Hard Skills)
• Systems Consultancy (Soft Skills)
• Disaster Recovery (Hard Skills)
• Data Security (Hard Skills)
• Process Compliance (Hard Skills)

Job Summary: 

• Support and work with the internal Infrastructure team and external vendors in infrastructure projects
• Monitor servers and network devices proactively, monitor performance bottlenecks and respond to system alerts/failures
• Responsible for the administration of local servers, storage systems, Active Directory, etc., in line with corporate guidelines/working instructions
• Assist in dealing with IT security incidents, e.g., anti-virus, intrusion/data leakage prevention, etc.
• Provide technical support and troubleshooting for the 2nd line support
• Perform assigned routine tasks
• Support and administration of Windows, office applications and collaborative software
• Administration of Windows server and applications, Active Directory, Exchange, clustering services, SQL and similar services
• Use and maintenance of firewalls, anti-virus programs, VPN and monitoring software
• Maintenance of switches, conferencing soft-/hardware and related network hardware

Skills on Resume: 

• Project Support (Hard Skills)
• System Monitoring (Hard Skills)
• Server Administration (Hard Skills)
• Security Management (Hard Skills)
• Technical Support (Hard Skills)
• Task Execution (Hard Skills)
• Application Support (Hard Skills)
• Network Maintenance (Hard Skills)

Job Summary: 

• Administration of technologies impacting data centers, including Windows and Linux servers, SQL databases, data center networking, WLAN, Azure AD, MDM/Intune, Autopilot Services
• Establishes, tests, and enforces the disaster recovery/business continuity plan
• Administration of VMware infrastructure
• Participates in LAN/WLAN, SD-WAN network management
• Acts as project manager or project resource in IT infrastructure-related projects
• Implements and troubleshoots complex hardware components, tools, and utilities, and personal computer systems
• Supports HMI/Control System changes/upgrades
• Conducts and executes configuration management, technical vendor management, problem mitigation, change management, and critical situation management for complex hardware
• Installs complex hardware/software products using technical tools and utilities, documenting, validating and verifying procedures to ensure the successful installation of system hardware/software
• Implements new technical solutions, servers, workstations and network-connected devices, as they relate to hardware/software operating systems and applications

Skills on Resume: 

• Data Administration (Hard Skills)
• Disaster Recovery (Hard Skills)
• VMware Management (Hard Skills)
• Network Management (Hard Skills)
• Project Coordination (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• System Support (Hard Skills)
• Change Management (Hard Skills)

Job Summary: 

• Responsible for assisting, running and maintaining the IT systems in the Centrax Group of companies
• Responsible for providing an excellent level of 3rd line support to the IT infrastructure
• Manage the storage and backups and contribute to the Disaster Recovery plan
• Document procedures for the systems and also keep the company systems up to date in line with current industry standards
• Possess strong troubleshooting skills of systems, networks and applications
• Assist with the helpdesk with issues that may be of a general IT nature
• Work within a small team to achieve the team and company objectives
• Communicate well at all levels and build relationships
• Escalate an issue to another member of the team promptly
• Professionally represent Centrax companies to all external parties
• Seeks out opportunities to contribute to the company's success through proactive involvement in team initiatives

Skills on Resume: 

• System Maintenance (Hard Skills)
• Infrastructure Support (Hard Skills)
• Backup Management (Hard Skills)
• Documentation Management (Hard Skills)
• Troubleshooting (Hard Skills)
• Helpdesk Support (Hard Skills)
• Team Collaboration (Soft Skills)
• Professional Communication (Soft Skills)

Job Summary: 

• Contributing to strategy, architectural direction and infrastructure roadmaps
• Providing day-to-day operational IT infrastructure services
• Providing 2nd Line support
• Liaising with 3rd party IT suppliers
• Assisting with problem identification and resolution
• Assisting with network and security management
• Undertaking Certificate renewals
• Assisting with back-up and recovery
• Involved with ITIL process improvements

Skills on Resume: 

• Infrastructure Strategy (Hard Skills)
• Operational Support (Hard Skills)
• Technical Assistance (Hard Skills)
• Vendor Liaison (Soft Skills)
• Problem Resolution (Hard Skills)
• Security Management (Hard Skills)
• Backup Recovery (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Implements short- and long-term strategic plans to ensure infrastructure configuration and capacity meet existing and future needs
• Provides management, monitoring and support of hardware, software, and internal and integrated applications
• Designs and deploys server, storage, application, and related infrastructure
• Schedules maintenance and directs activities to resolve hardware and software problems in a timely and accurate fashion
• Test network performance and provide network performance statistics and reports
• Coordinates Information Security access and ensures that appropriate security policies and processes are in place, operate effectively and are followed
• Oversees and supports the integration of systems with cloud and hosted services
• Provides expert technical guidance and support to internal customers and other members of the IT and R&D teams
• Maintains knowledge on emerging products, services, protocols and standards in support of technology procurement and development efforts

Skills on Resume: 

• Infrastructure Planning (Hard Skills)
• System Management (Hard Skills)
• Server Deployment (Hard Skills)
• Issue Resolution (Hard Skills)
• Security Coordination (Hard Skills)
• Cloud Integration (Hard Skills)
• Technical Guidance (Soft Skills)
• Technology Research (Hard Skills)

Job Summary: 

• Provide system/server/service administration and technical support
• Responsible for on-call support and off-hours maintenance windows
• Support IT system, infrastructure, and integration needs
• Recognize the need for and implement appropriate infrastructure components to support security policies and procedures
• Communicate with vendors or other third parties using predefined methods for ticket submission, support, and enhancement requests
• Identify and recommend process improvements, providing information for management analysis of recommendations
• Build and support technology systems and services, working with others to identify, evaluate, procure, and implement
• Manage and execute changes in line with the IT Strategy
• Ensure effective service introduction to the IT Support Team as well as providing appropriate user training
• Input into IT Strategy meetings, making recommendations on future directions that support the overall business strategy
• Ensuring compliance with ISO 27001 and participating in Security review meetings
• Creating and providing training to users in IT Security best practices

Skills on Resume: 

• System Administration (Hard Skills)
• Oncall Support (Hard Skills)
• Infrastructure Integration (Hard Skills)
• Security Implementation (Hard Skills)
• Vendor Communication (Soft Skills)
• Process Improvement (Soft Skills)
• Technology Deployment (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Coach, support and guide the IT-Support Team to provide users with a great user experience
• Responsible for a fluent on- and offboarding process and collaborating with respective departments (HR) to enable further improvements or optimizations
• Ensure that tickets and requests of internal users are getting the right attention (timely resolving) and their experience is exceeded by the provided service
• Help determine the infrastructure needs of MBition and bring in hands-on experience for infrastructure projects to fulfill the organization's requirements
• Support standardization and optimization of all IT and infrastructure systems
• Define and implement appropriate ITIL Processes for MBition to ensure the efficient provision of IT services to its employees and service providers
• Act as an interface between MBitions’ operational departments and other stakeholders
• Oversee infrastructure transformation projects, ensuring the endeavors are on time, on budget and expected quality

Skills on Resume: 

• Team Leadership (Soft Skills)
• Process Coordination (Soft Skills)
• Customer Service (Soft Skills)
• Infrastructure Planning (Hard Skills)
• System Optimization (Hard Skills)
• Process Implementation (Hard Skills)
• Stakeholder Management (Soft Skills)
• Project Oversight (Hard Skills)

Job Summary: 

• Serves as the primary contact point for application/server support and troubleshooting
• Provides guidance and direction in the resolution of escalated issues and/or complex production, application or system problems
• Own Root Cause Analysis and Problem Management for all severity 1 and 2 issues
• Identify opportunities to innovate, extend and enhance service delivery 
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Install, configure, and maintain third-party software utilities for hardware systems within the company's operational guidelines
• Develops, documents, and enforces the standards, security procedures, and controls for access to ensure the integrity of Windows, Linux-based systems, and Active Directory
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation
• Manage customer satisfaction through effectively communicating and managing customer expectations
• Manage and support Dell “PowerEdge” server hardware

Skills on Resume: 

• System Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Root Analysis (Hard Skills)
• Service Innovation (Soft Skills)
• System Monitoring (Hard Skills)
• Software Maintenance (Hard Skills)
• Security Management (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Monitor, support and troubleshoot issues for IT clients nationally
• Manage closure and document resolution
• Perform required maintenance to contain, eradicate and recover from outages and incidents
• Respond to alerts, take appropriate action to classify, prioritize and resolve issues
• Create and update trouble tickets 
• Diagnose and resolve incident tickets
• Maintain IT systems to support the delivery of client remote support and management services
• Maintain operational tools including configuration, upgrade, and best practice implementation of associated systems and processes
• Maintain client IT systems to include backup and disaster recovery, networking, security, and computing environments
• Provide critical service outage notification and escalate issues for timely resolution

Skills on Resume: 

• Client Support (Hard Skills)
• Issue Resolution (Hard Skills)
• Incident Recovery (Hard Skills)
• Alert Response (Hard Skills)
• Ticket Management (Hard Skills)
• System Maintenance (Hard Skills)
• Disaster Recovery (Hard Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Notify appropriate personnel
• Perform proactive services including patching, preventative maintenance, upgrades, and reporting
• Perform quality assurance activities to ensure standardization of best practices for the team and service operations
• Develop and maintain operations procedures and standards relevant to service processes and systems
• Responding to client IT alerts to include diagnosing, troubleshooting, and coordinating resolutions with other teams 
• Respond to escalations from the Help Desk and Regional Engineering teams on advanced technical incidents
• Act as an escalation point for team members, customers and other Kyocera personnel in problem resolution and project implementation
• Respond to customer requests for service and problem resolution
• Participate in the On-Call/after-hours schedule rotation

Skills on Resume: 

• Incident Notification (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Quality Assurance (Hard Skills)
• Process Development (Hard Skills)
• Technical Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Customer Service (Soft Skills)
• Oncall Support (Hard Skills)

Job Summary: 

• Managing the development and performance of databases (cloud and on-prem) for applications, including server installation, upgrading, scaling, configuration, tuning, and optimization of database systems
• Maintain high reliability, availability, integrity, accessibility and efficiency of database systems
• Diagnose, troubleshoot and bug fixing on database-related issues
• Owning, tracking and resolving database-related incidents and requests
• Reviewing service-related reports (e.g., database backups, maintenance, monitoring) daily
• Responding to database-related alerts and escalations and coming up with strategic solutions to recurring problems
• Establishing and maintaining communication with technology customers to keep them updated on the status of their requests
• Initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes
• Follow an on-site/on-call rotation including weekends, to support the production environment
• Understand and analyze the Business Plan and conduct environmental scanning of the latest technology trends and direction in the database system and infrastructure
• Conduct research on its applicability, architecture, impact/risks to the company and develop tactical and long-term plans to be included as part of the total IT short and long-term business plan
• Manage standard and architecture documentation
• Ensure all activities and processes comply with Internal/External Audit requirements and internal system evaluation criteria

Skills on Resume: 

• Database Management (Hard Skills)
• System Optimization (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Incident Resolution (Hard Skills)
• Alert Response (Hard Skills)
• Customer Communication (Soft Skills)
• Technology Research (Hard Skills)
• Audit Compliance (Hard Skills)

Job Summary: 

• Provides day-to-day support for the Amcor Americas network environment
• Managing incidents, changes, monitoring to provide proactive resolution of issues and performing maintenance activities following ITIL principles
• Provides level II/III user support for network-related incidents, requests and problem management
• Lead team maintenance efforts including annual hardware asset refresh and annual software maintenance and patching
• Ensures that all changes are reviewed and approved by appropriate management before resources are committed 
• Scheduling reviews with management and appropriate personnel to review the risks to business processes
• Responsible for all activities relating to problem reporting and change control for assigned projects
• Grow and become a key technical subject matter expert for network technologies such as routing, switching, web content filtering, firewall, IPS and load balancing technologies
• Diagnose and resolve problems across a variety of hardware and software platforms and vendors including Cisco, Citrix NetScaler, and more, across the client base
• Interact with global peers within the network technologies and across other departments, to solve the more challenging escalated problems as well as change implementations from the simple to the more complex
• Document standard operating procedures, diagrams, and training materials for use by the team
• Set up of standardized systems monitoring across all Americas sites
• Collaborate and work closely with other members of the IT Operations team

Skills on Resume: 

• Network Support (Hard Skills)
• Incident Management (Hard Skills)
• User Assistance (Soft Skills)
• Maintenance Coordination (Hard Skills)
• Change Control (Hard Skills)
• Problem Resolution (Hard Skills)
• Technical Expertise (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Provide 2nd-level operational support in accordance with service level agreements
• Recommend corrective action to restore systems during an outage
• Escalate production incidents to the application team and/or senior management 
• Maintain the plant infrastructure availability level of 99.9% or better
• Report, investigate and resolve any issue preventing the achievement of 99.9% availability
• Routinely assist with project planning and design of infrastructure (server and switches) 
• Facilities ensuring service delivery targets, technical requirements, capacity requirements, industry standards, and budget constraints are met
• Manage Manufacturing infrastructure equipment inventory and maintain infrastructure health daily
• Assist developers with manufacturing PLC technologies and design

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• System Maintenance (Hard Skills)
• Incident Resolution (Hard Skills)
• Availability Management (Hard Skills)
• Project Planning (Hard Skills)
• Capacity Management (Hard Skills)
• Inventory Management (Hard Skills)
• Technical Assistance (Soft Skills)

Job Summary: 

• Perform scheduled maintenance and support release deployment activities after hours
• Remain current with evolving technological products and features and constantly changing business needs, internal standards and industry best practices
• Refine business requirements, convert them to technical requirements
• Devise an appropriate infrastructure solution by choosing from multiple technologies and ensuring that solutions stay within the guidelines of security/audit standards and conform to industry best practices
• Ensure MFG Infrastructure environments (hardware and software) are properly documented, such as software licenses and registration, equipment location and maintenance logs are kept current
• Provide after-hours on-call support on a rotational basis
• Mentor, train and provide guidance to plant end users 
• Share the domain with to plant end users and technical expertise
• Providing technical mentorship and cross-training to other peers and team members

Skills on Resume: 

• Maintenance Support (Hard Skills)
• Technology Awareness (Soft Skills)
• Requirement Analysis (Hard Skills)
• Infrastructure Design (Hard Skills)
• Documentation Management (Hard Skills)
• Oncall Support (Hard Skills)
• User Training (Soft Skills)
• Team Mentorship (Soft Skills)

Job Summary: 

• Assesses hardware, software and networking components (active and passive) and ensures optimal deployment and solutions in place to meet current and future programme demands
• Work with the IT Director and project leaders to develop the most effective, flexible, and scalable IT infrastructure solutions
• Responsible for translating strategic business requirements into live working systems and networks
• Day-to-day operations of managing the infrastructure and network
• Ensures all the tools and systems are in place to configure, set up, monitor and operate the network effectively, and all routines are in place to ensure proactive network monitoring and maintenance
• Migration of existing networks and infrastructure over to the newly built network solutions
• Liaise and collaborate with key role-players, viz. Enterprise Resource Planning (ERP) Specialist, IT Cloud Specialist, Security Specialist, IT Enterprise Architect, Project Management Information Specialist and GIS Specialist 
• Ensure the Infrastructure Solution caters to all technology and application areas
• Define and communicate IT Infrastructure plans, policies, and standards to the organization
• Formulate and manage a Disaster Recovery Plan

Skills on Resume: 

• Infrastructure Assessment (Hard Skills)
• Solution Development (Hard Skills)
• System Integration (Hard Skills)
• Network Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Network Migration (Hard Skills)
• Cross Collaboration (Soft Skills)
• Disaster Planning (Hard Skills)

Job Summary: 

• Ensure high availability of network uptime and manage DR of all critical infrastructure
• Negotiate contracts and manage infrastructure vendors
• Produce reporting and key metrics for the infrastructure environment
• Ensure IT operations procedures are in place and that all systems and key configurations are backed up
• Liaise and collaborate with external providers and resources to keep ahead of best-of-breed new developments, technology and deployments
• Ensure there is a clear and updated strategy and roadmap, along with all development stages and requirements, ensuring the IT infrastructure is planned and implemented to keep track with organisational and programme requirements
• Liaises with external providers/vendors regarding support, functionality, troubleshooting and shaping/mapping of the overall network and infrastructure
• Active troubleshooting, testing and support to resolve all network and user issues
• Ensure a complete fit-for-purpose network/infrastructure solution is designed, implemented and operated at all times

Skills on Resume: 

• Network Uptime (Hard Skills)
• Vendor Management (Soft Skills)
• Infrastructure Reporting (Hard Skills)
• Backup Management (Hard Skills)
• Technology Collaboration (Soft Skills)
• Strategy Planning (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Solution Design (Hard Skills)