WHAT DOES AN IT INFRASTRUCTURE SPECIALIST DO?

Published: Nov 10, 2025 - The IT Infrastructure Specialist provides technical support and system administration to ensure stable and efficient IT operations across field and office environments. This role manages backup solutions, monitors system performance, and implements enhancements to maintain reliability and security. The specialist also coordinates with vendors, documents infrastructure procedures, and drives continuous optimization of business processes.

A Review of Professional Skills and Functions for IT Infrastructure Specialist

1. IT Infrastructure Specialist Duties

  • Infrastructure Integration: Integrate into the Zurich Infrastructure and Operations team.
  • Project Collaboration: Collaborate with Zurich’s global IT shared services teams on large infrastructure project planning.
  • Vendor Coordination: Collaborate with 3rd party support partner companies to implement and support the IT infrastructure.
  • Service Oversight: Provide oversight to Zurich’s infrastructure outsourcing partners.
  • Application Support: Interface with various application development teams to ensure proper infrastructure is implemented to support the business application environment.
  • System Resiliency: Focus on IT infrastructure resiliency and availability.
  • Supplier Engagement: Provide appropriate Zurich IT input when meeting with data center infrastructure outsourcing suppliers.
  • Technical Planning: Engage in technical planning sessions to ensure appropriate IT infrastructure will be implemented.
  • Issue Resolution: Engage in troubleshooting calls hosted by Zurich’s Enterprise Command Center.
  • Performance Reporting: Review and improve various IT metrics reports and identify reporting improvement opportunities.

2. IT Infrastructure Specialist Details

  • System Availability: Work independently and with suppliers to ensure critical system availability, capacity, etc.
  • Process Compliance: Adhere to all Zurich ITIL processes.
  • Incident Management: Participate in the IT operations incident on-call schedule.
  • Team Collaboration: Collaborates with peers and suppliers about operational activities and large infrastructure implementations.
  • Service Coordination: Acts as a point of contact with other IT functions and third-party suppliers relevant to the respective role.
  • Maintenance Planning: Assists in the planning, coordination, and scheduling of impactful system maintenance activities.
  • Change Management: Participates in change management for the relevant infrastructure components.
  • Performance Review: Reviews methods, tools and standards to maintain data center and/or network availability and performance.
  • Team Training: Educates and trains new Zurich data center infrastructure operations team members.

3. IT Infrastructure Specialist Responsibilities

  • Infrastructure Design: Designing, building, deploying, documenting, transitioning, and assisting with supporting production infrastructure solutions.
  • Technical Expertise: Maintain in-depth knowledge of IT infrastructure technologies and provide specialist advice and guidance to the Department.
  • Process Automation: Identifying and automating points of manual work when onboarding new systems.
  • Pipeline Maintenance: Maintaining existing integration and delivery pipelines.
  • IaC Support: Providing Infrastructure as Code (IaC) support.
  • Infrastructure Automation: Actively work to automate infrastructure provisioning and deployment approach.
  • DevOps Development: Assisting in the development of frameworks, practices, and skills needed to provide DevOps as 'Everything as a Service'.
  • Solution Implementation: Lead the implementation of solution architectures where those architectures are centred on IT infrastructure.
  • Design Documentation: Produce detailed infrastructure designs for implementation, based on Departmental architecture patterns, and produce high-level designs for handover to other technical resources.

4. IT Infrastructure Specialist Job Summary

  • Infrastructure Support: Support Excelergy's network, servers, data communications, SAN storage, public and private cloud, telecommunications, backups, system and communication security, internal applications, and other related services.
  • Cross-Functional Collaboration: Cross-functional support for DBAs, Developers, Release Managers, DevOps, and Client Support Teams.
  • Application Management: Support Cognera's Energy Application Suite of software on Citrix Presentation Farm, desktops, and next-generation web platforms through management of underlying security and infrastructure components.
  • Team Coordination: Work with other team members and technical staff.
  • System Maintenance: Ensure the proper maintenance, operation, and monitoring of infrastructure systems.
  • Access Management: Manage file structures and user/role permissions and security for all CEMS systems.
  • Backup Compliance: Ensure that back-ups are performed in accordance with the CEMS policies.
  • Disaster Recovery: Maintain, test, and implement disaster recovery and business continuity plans as the CEMS environment continues to evolve.
  • Technology Research: Keep abreast of industry best practices and technology and determine potential benefits for CEMS.
  • Vendor Liaison: Liaison with support vendors.

5. IT Infrastructure Specialist Accountabilities

  • Infrastructure Management: Run and maintain all IT infrastructure on site, including the Server Room.
  • Project Support: Support and drive all new EIT projects and initiatives involving EIT infrastructure.
  • System Implementation: Proactively engage with engineering around systems implementations and support initiatives related to digital transformation.
  • Network Administration: Manage all local Server environments and IT Network infrastructure.
  • Production Support: Manage vital IT L2 production infrastructure, M/F printers, BC readers, and other production IT tools.
  • System Integration: Deal with the interface with Legacy and ERP Solutions in the Manufacturing area.
  • Equipment Supervision: Supervise equipment installation in cooperation with Plant Manufacturing Engineering.
  • Stakeholder Communication: Maintain continuous interaction and relationships with users, other IT Departments, key Management, Business stakeholders, and IT external consultants.
  • Cloud Architecture: Design, scale, and manage hybrid cloud infrastructure, security, and compliance.
  • Technology Consulting: Enforce and ensure a holistic technology consulting method for all upcoming requests to identify the best architecture and design based on standard IT services and emerging technologies.
  • Data Center Coordination: Coordinate and maintain globally distributed Engineering DC-Services, ensuring Cyber-Security compliance.
  • Problem Resolution: Troubleshoot and debug IT infrastructure DC problems and manage the lifecycle to keep engineering solutions secured.
  • Customer Communication: Communicate with customers, external companies, and internal departments.
  • System Security: Manage, maintain, and secure UNIX-based operating systems.

6. IT Infrastructure Specialist Functions

  • Printer Management: Facilitate the refresh/lifecycle of 1700 global Office Printers and 800 Label Printers in a budgeted, methodical practice.
  • System Adaptation: Ensure the global printer landscape adapts when the interface systems to the Office Printing landscape (such as SAP or the Label Generation Programs and others) are upgraded or are changed in the landscape.
  • Service Ownership: Perform the Service Owner function for the Print/Scan arena which ensures a well-performing and cost-effective fleet of printers is installed and sustained globally.
  • Performance Reporting: Provide performance metrics of the Print/Scan service as well as ensuring a strategic and sustainable roadmap for the service is created and maintained.
  • Infrastructure Alignment: Ensure supporting print infrastructure such as print servers and print queues are aligned with physical printers and infrastructure standards.
  • Secure Printing: Drive the broader transition of Lubrizol's existing print landscape to the next generation of the secure print anywhere concept via security badges.
  • Solution Analysis: Analyze existing global Print solutions and propose updated technology solutions based on business requirements and industry technology trends.
  • Solution Design: Design/configure Print solutions that meet or exceed business requirements that follow documented standards.
  • Team Leadership: Provide leadership/collaboration to others on the global Print/Scan to enable their success in designing new solutions and providing support for the landscape.
  • Vendor Relations: Establish and maintain connections with key Print vendors to understand current and upcoming technologies in their respective spaces.

7. Senior IT Infrastructure Specialist Job Description

  • Vendor Management: Manage IT work items and manage IT vendors.
  • Project Support: Provide support to project-specific site locations and personnel.
  • Technology Alignment: Support the capital project IT Leads to liaise with global teams, support the project team, and promote standard technology.
  • Infrastructure Planning: Determine IT infrastructure requirements for new project-specific office installations and work with appropriate on-site and above-site teams to agree and deliver on this.
  • Equipment Coordination: Work directly with capital project IT leads and vendors to coordinate equipment deliveries, setups, and demos.
  • Asset Management: Accept delivery, update asset inventory, coordinate storage requirements, assemble and configure to the approved design and corporate standards.
  • Installation Coordination: Coordinate with the capital project IT leads to install project-specific infrastructure and work with the relevant disciplines (including site IT Infrastructure team) to schedule and execute change window activities and update relevant site documents.
  • System Validation: Work closely with capital project IT leads, QA-IT, and Computer Systems Validation (CSV) functions and participate in IT system testing and qualification.
  • Meeting Participation: Participate in project IT meetings and support relevant program meetings.
  • Regulatory Compliance: Ensure compliance with Global Policies, Procedures, Guidelines, regulatory requirements, and execute current Good Manufacturing Practices (cGMP) in the performance of day-to-day activities and all applicable job functions.

8. IT Infrastructure Specialist Overview

  • Infrastructure Maintenance: Monitor, support, and maintain the global on-premises and cloud infrastructures.
  • Cloud Migration: Manage the ongoing global migration from on-premises IT infrastructure to a cloud-managed environment.
  • Project Management: Develop, manage, and implement infrastructure projects to deliver business-wide initiatives.
  • Technical Support: Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution while providing technical cover and mentoring.
  • Preventive Maintenance: Perform regular preventative maintenance checks, review logs, patch servers, and implement corrective actions to resolve issues.
  • Data Security: Manage the security and integrity of data and IT systems.
  • User Training: Educate staff on good working practices.
  • Vendor Management: Manage external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment.
  • Change Management: Take ownership to ensure that all work and changes are performed to minimize disruption to existing business use.
  • Process Documentation: Design and document infrastructure processes, procedures, and standards, and maintain system and software documentation as directed.
  • Policy Compliance: Ensure that technology is used, managed, and supported in accordance with Turner and Townsend standards, policies, and procedures.
  • Network Design: Establish working guidelines and document processes for the design and management of networked applications across the business.
  • Global Collaboration: Work with the Global IT team and collaborate on global initiatives and rollouts.
  • Office Relocation: Manage the technical aspects of office moves and changes.
  • Software Updates: Test and roll out updates to software with a particular emphasis on security updates.
  • Backup Management: Ensure that adequate backups of data are kept both on and off-site and that backup and restore processes are regularly tested.

9. IT Infrastructure Specialist Details and Accountabilities

  • Service Leadership: Lead and manage the development, procurement, and proactive maintenance of IT Infrastructure services.
  • Infrastructure Planning: Undertake appropriate levels of planning across infrastructure assets.
  • Future Readiness: Ensure the company’s future needs are met and costly unplanned replacements and upgrades are avoided.
  • Continuity Management: Develop, implement, and regularly test business continuity, emergency, incident response, and recovery plans.
  • Disaster Recovery: Ensure comprehensive disaster recovery architecture is maintained and that agreed infrastructure-related services are in place.
  • Vendor Partnerships: Maintain strong partnerships with vendors and suppliers.
  • Product Evaluation: Oversee and contribute to product evaluations, service selections, and tender assessments.
  • Budget Planning: Implement effective budgeting and business planning for the IT Infrastructure activity.

10. IT Infrastructure Specialist Tasks

  • Technical Support: Provide IT support to field and office-based end-users.
  • System Administration: System administration and managing local Backup solutions.
  • Redundant Setup: Make redundant setup for IT solutions.
  • Solution Implementation: Implement and test adjustments and extensions of existing solutions.
  • System Monitoring: Daily monitoring of systems and system integration.
  • Error Analysis: Analyse and solve reported errors.
  • Procedure Documentation: Documentation of monitoring procedures.
  • Vendor Management: Manage contacts with suppliers of local IT systems.
  • Project Management: Running and managing smaller local projects related to IT infrastructure.
  • Infrastructure Documentation: Documentation of procedures, solutions and local infrastructure.
  • Process Optimization: Take initiatives and implement optimizations of business processes.
Relevant Information
What Does An IT Infrastructure Manager Do?