What Does An IT Infrastructure Manager Do?

WHAT DOES AN IT INFRASTRUCTURE MANAGER DO?

Updated: Oct 29, 2025 - The IT Infrastructure Manager develops and executes technology strategies, including multi-year cloud initiatives, automated infrastructure provisioning, and standard server hosting platforms such as Active Directory, Azure, AWS, VMware, and Linux. This role involves managing engineering staff, ensuring compliance with internal and external policies, monitoring platform performance, and optimizing vendor and technology portfolios. The Manager also oversees IT maintenance programs, coordinates with vendors and clients for hardware and software solutions, and implements continual improvement initiatives to enhance service quality.

A Review of Professional Skills and Functions for IT Infrastructure Manager

1. IT Infrastructure Manager Overview

Cloud Management: Manage and optimize cloud infrastructure with emphasis on information security and cost effectiveness.
Server Administration: Administer servers including Active Directory, Group Policies, DNS, DHCP, VPN, routing, firewalls, VLAN, and TCP/UDP.
Monitoring: Monitor servers and networks using monitoring and SIEM tools.
Data Protection: Implement and manage data loss prevention (DLP) solutions.
Network Management: Set up and manage network devices, including firewalls and edge routers.
Security Practices: Implement, maintain, and monitor security practices across infrastructure environments.
IT Support Processes: Establish effective processes for escalation of IT support issues, including business continuity and disaster recovery procedures.
Cloud Provisioning: Provision cloud applications for new clients.
Automation: Automate provisioning and configuration of cloud applications using templates.
Incident Response: Contribute to incident response planning and serve as a key member of the incident response team.
Technical Escalation: Serve as a technical escalation point for the IT department.
Mentorship: Act as a mentor to other IT team members.

2. IT Infrastructure Manager Details and Accountabilities

Strategic Planning: Work in partnership with IT and business leadership to develop technology strategy, implementation plans, adoption methodologies, and operational support for assigned areas.
Cloud Strategy: Develop and execute multi-year cloud technology strategies and automate infrastructure provisioning.
Server Management: Align, develop, and deliver server hosting standard patterns and platforms, including Active Directory, Azure, AWS, UCS, VxRail, VMware, Tanzu, Windows, Linux, and AIX.
IT Maintenance: Define and execute annual IT maintenance programs.
Portfolio Management: Maintain and improve portfolio capabilities, including vendor and technology optimization and consolidation.
Team Management: Manage assigned engineering staff and ensure compliance with internal and external policies such as SOC and PCI, as well as global, regional, and local IT requirements.
Implementation: Implement designed installations from planning through testing and release into the production environment.
Performance Monitoring: Monitor platform performance.
Process Improvement: Develop continual improvement programs to deliver better quality of service to customers.
Budget Analysis: Provide monthly budget variance and service analysis metrics.
Vendor Coordination: Assist in planning, coordinating, and consulting with vendors and clients for hardware/software purchases, product services, and support.

3. IT Infrastructure Manager Tasks

Strategic Planning: Design and execute short- and long-term strategic plans to ensure IT infrastructure capacity meets current and future needs.
Resource Management: Work with consultants to ensure that system platforms provide sufficient computing resources to deliver the desired level of business performance.
Policy Development: Develop, implement, and maintain policies, procedures, and associated training plans.
IT Support Planning: Plan in-house and remote IT support for software and hardware across multiple locations, including email, PCs, servers, printers, photocopy machines, CCTV, GPS devices, IP telephones, video conferencing systems, PDAs, terminals, and wiring.
Network Documentation: Maintain the documentation and layout of network design.
Service Level Agreements: Establish service level agreements with departments.
Procurement Documentation: Prepare RFPs, bid proposals, contracts, scope of work, and other documentation for IT projects and related efforts.
Financial Analysis: Perform cost-benefit and ROI analyses for proposed systems and projects to support decision-making.
Feasibility Studies: Prepare feasibility studies for upgrades, conversions, and improvements.
Contract Negotiation: Negotiate contracts with vendors, outsourced service providers, and contractors.
Vendor Management: Manage and monitor deliverables of vendors, outsourced service providers, and contractors.
Relationship Management: Maintain strong relationships with service providers and vendors.

4. IT Infrastructure Manager Roles

Asset Management: Manage and maintain asset management for all IT infrastructure systems, including inventory, lifecycle management, and documentation.
Equipment Administration: Assess, approve, and administer all equipment, hardware, and software upgrades.
Domain Management: Maintain domain subscriptions and security.
Preventive Maintenance: Plan preventive maintenance of IT infrastructure systems, including LANs, WANs, internet connections, Wi-Fi, information security, and telecom.
System Effectiveness: Ensure the effectiveness of IT infrastructure systems and devices, including data centers, servers, network hardware, and UPSs.
Network Stability: Maintain stability of network connections, bandwidth utilization, system performance, and information security.
Quality Assurance: Develop quality assurance procedures to ensure system performance, network reliability, and security.
Disaster Recovery: Develop disaster recovery strategies for IT infrastructure systems.
Security Management: Manage and ensure the effectiveness of security solutions, maintaining appropriate levels on networks, infrastructure, and servers, including firewalls, antivirus solutions, and intrusion detection systems.
User Administration: Oversee the administration of user accounts, permissions, and access rights in Active Directory.
Access Control: Establish and control system access and security.
Financial Management: Manage operational costs and conduct short- and long-term financial forecasts for manpower expansion.

5. IT Infrastructure Manager Additional Details

Budget Planning: Establish budgetary requirements for equipment replacement.
Procurement Evaluation: Evaluate alternatives in services, products, protocols, and standards to improve procurement outcomes.
Stakeholder Communication: Establish and maintain regular written and verbal communications with executives, decision-makers, stakeholders, department heads, and end users regarding network and infrastructure activities.
Standards Management: Set software and hardware standards in collaboration with stakeholders.
Cross-Department Coordination: Coordinate with other departments to understand and meet requirements.
Service Level Agreements: Develop service level agreements with stakeholders.
Customer Service Improvement: Improve customer service levels and provide ownership of problems through final resolution.
Monitoring Systems: Develop strong monitoring systems to produce standard reports on IT infrastructure status.
Team Management: Direct and manage a team of network analysts and technicians, including conducting performance reviews and corrective action.
Mentorship: Guide junior team members.
Staff Training: Provide support and training to IT staff on systems and platforms.
Supervision: Directly supervise employees and carry out supervisory responsibilities in accordance with organizational policies and applicable laws.

6. IT Infrastructure Manager Essential Functions

Infrastructure Oversight: Oversee planning, architecture, and service delivery for enterprise-wide infrastructure and resolve all escalated network and system-related issues.
Platform Leadership: Act as the primary resource and lead for network, systems, cloud, and security platforms, including their design, implementation, and maintenance.
Network Configuration: Configure network printing, directory structures, rights, security, software, and file services.
Network Maintenance: Maintain network infrastructure and manage Dial-In, VPN, and Terminal Service access.
Server Management: Build, operate, and monitor servers.
Active Directory Administration: Design, implement, and administer Active Directory.
Policy Management: Design, implement, modify, and maintain system policies using Group Policy Objects (GPO).
Cloud Management: Maintain cloud infrastructure services.
DNS Administration: Administer DNS, DHCP, and WINS systems.
Data Backup: Provide backups and recovery of user data along with continuity of operations for proprietary systems.
Security Protection: Implement and maintain anti-spam and anti-virus protection for all servers and desktop systems.
Risk Assessment: Conduct periodic scheduled processes such as vulnerability scans and privileged access reviews.
Infrastructure Assessment: Assess and review technology infrastructure throughout the SDLC to identify key risk areas and ensure adequate controls are in place.
Technology Research: Lead research of specific technologies and controls as requested by senior management.

7. IT Infrastructure Manager Role Purpose

Server Maintenance: Perform server maintenance and patch management for all systems.
Penetration Testing: Handle penetration testing and risk evaluation of new hardware and server OS systems.
Vendor Coordination: Coordinate with external vendors to maintain and operate outsourced services.
Log Management: Determine and implement log monitoring and infrastructure decisions for network and server environments.
Software Security: Advise on software log development and security concerns.
System Hardening: Define hardening standards for all systems.
Vulnerability Management: Create and manage processes for system vulnerability management and patching programs.
Security Scanning: Perform automated, regular security and compliance scans with remediation efforts.
Risk Management: Develop a risk management approach to security and integrate business operations into the overall security maturity posture.
Firewall Management: Analyze and design firewall policies that support application requirements while adhering to security best practices.
Incident Communication: Communicate severity, resolution, and estimated resolution times for network-related incidents to stakeholders.
Threat Analysis: Maintain an active understanding of industry practices for threat analytics and incident response.
Automation Development: Develop automation scripts using PowerShell or other scripting languages to eliminate repetitive tasks, integrating automation into the architecture in a transparent and supportable way to enhance team capabilities.

8. IT Infrastructure Manager Duties

People Management: People Management for a team of 6 - 8 System Analysts including performance reviews, training, and hiring
Process Improvement: Review and identify gaps in process, procedures and ability to correct/articulate changes
Performance Analysis: Performs intraday management analysis
Data Interpretation: Analyzes and interprets day-end performance reports of the different service areas and translates information into action plans
Automation Development: Forward-looking in terms of finding opportunities for Automation, CI/CD pipeline and DevOps
Service Enhancement: Provides input for continuous service improvements
Issue Resolution: Troubleshoot and drive Resolution of Hardware/Software/System Problems and Issues
Documentation Management: Develop, utilize and maintain system/process documentation and reports
Financial Forecasting: Provide reliable financial forecasts to management
Best Practices: Implement best practices and promote innovation and drive end-to-end automation of services

9. IT Infrastructure Manager Details

Infrastructure Availability: Ensures optimal availability of the Infrastructure in the Hotel
Backup Management: Reviews backup operations and tape management
System Recovery: Reviews system failures and recovery procedures
Device Administration: Administering IT infrastructure appliances/devices
Infrastructure Design: Infrastructure design, planning, administration, maintenance and support
System Maintenance: Responsible for maintaining infrastructure stability, security, hardware equipment, system installation and troubleshooting
Security Deployment: Deploy security products and infrastructure-related solutions for the Hotel
Policy Development: Providing policy inputs about systems and infrastructure management
Hardware Evaluation: Conducting hardware and software evaluation
Issue Investigation: Investigates all infrastructure malfunctions
Contract Coordination: Notifies and coordinates maintenance service with contractors
Problem Analysis: Assists in problem determination by observing and noting problems, keeping and researching logs, and identifying patterns of problems
Equipment Maintenance: Ensures that all equipment is in proper working condition
Infrastructure Optimization: Investigate, recommend and install enhancements and operating procedures that optimize infrastructure availability
Documentation Management: Establishes and maintains documentation of the hotel’s infrastructure architecture, operating systems, devices and communications specifications
Data Center Management: Manages the hotel’s data center
Security Enforcement: Ensures that all security measures and procedures are strictly enforced on all personnel
Operational Support: Fills in operations to cover absences, vacations and staff shortage

10. IT Infrastructure Manager Responsibilities

Innovation Strategy: Introduce innovative, differentiating infrastructure and operations capabilities that enhance overall competitive capabilities and enhance employee productivity
Resource Prioritization: Work with the IT senior leadership team in the business units to prioritize resources and projects in a way that’s both clear and inspiring
Innovation Leadership: Champion I&O involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities
Process Maturity: Develop the maturity of I&O to improve efficiency, deliver innovations and increase collaboration with other business areas (e.g., through Agile and DevOps)
Security Collaboration: Collaborate with the Cyber Security Staff to ensure I&O embraces and applies the security strategy
Team Mentorship: Act as the “glue” for the team, providing guidance, mentorship, and a path for growth within the Technology and Innovation area
Team Culture: Foster a fantastic atmosphere within the team, one that’s both charged with ambition and urgency to excel and very caring
Stakeholder Management: Shield team from requests and interruptions, while managing external stakeholders and keeping everyone in the loop
Goal Achievement: Hit measurable and specific goals tied to short, medium, and long-term business outcomes
Problem Solving: Troubleshoot and figure out why the team is not delivering more quickly
Strategic Definition: Define the “right things” so that the team can “build them right”
ROI Optimization: Maximize the ROI of the team’s efforts
Business Alignment: Develop a deep understanding of business goals, and then figure out how to leverage technology to meet those goals

11. IT Infrastructure Manager Job Summary

Production Monitoring: Oversee production monitoring, incident/problem management for numerous Customer Care applications
Root Cause Analysis: Drive RCA with larger technical incident response teams for any application issues as well as data or network-related issues reported by users of the system
SOP Management: Create and maintain Standard Operating Procedures (SOPs) and other documentation related to maintenance activities to support business processes
Status Reporting: Provide status updates to customers, management, and 3rd party partners, keeping them informed of the Trouble Ticket status and progress
Technical Troubleshooting: Work with software and hardware tools (e.g., AWS CloudWatch, WiFi devices) to remotely analyze, troubleshoot, identify, diagnose, and resolve technical service/network problems
System Health: Reporting on the health of production systems and getting visibility into influencing factors
Performance Management: Plan and manage to ensure commitments are achieved in an agreed-upon time, and provide quality metrics
Release Management: Oversee UAT/Production releases for regular releases, hotfixes, or production releases provided by 3rd party vendors/partners
Device Support: Responsible for covering two primary scope areas of support, single device issues impacting WiFi devices used by customers in the field (e.g., Wireless Gateway consumer and enterprise devices)
System Operations: Operational support of frontend and backend systems and other tools connected to these WiFi devices (e.g., Wireless Routers, Mesh Network, and IoT devices)
SLA Management: Maintain alignment with customer stakeholders on standards for prioritizing incidents and corresponding time to respond (SLAs) to ensure that incidents are completed in a timely and high-quality manner
Process Improvement: Identify process/system improvements, make recommendations, and implement Quality Assurance/Control Procedures

12. IT Infrastructure Manager Accountabilities

Customer Satisfaction: Follow through with customers after delivery of service to ensure that service has been delivered to the customer’s satisfaction and to engage upstream technical support if future Network Operations or Maintenance support is needed
Reputation Building: Enhance the organization's reputation by accepting ownership for accomplishing new and different requests
Value Creation: Exploring opportunities to add value to the company
Team Coaching: Provide functional advice, coaching, training/cross-training, and knowledge sharing to team members to ensure a predictable customer experience
Knowledge Development: Oversee the continued development of the team’s knowledge base of repeatable, secure work instructions
Performance Optimization: Responsible for troubleshooting and root cause analysis, performance optimization
Issue Resolution: Drive log analysis and issue resolution with ODM/OEM vendors
Task Tracking: Track progress of issues and tasks in JIRA and the customer’s trouble ticketing systems
Technical Expertise: Provide technical expertise to perform root cause analysis of service-interrupting incidents
Strategy Implementation: Develop and implement strategies to prevent a recurrence
Task Prioritization: Take responsibility for prioritizing critical, competing for tasks that may lack clear results
Process Improvement: Drive the creation and execution of documentation, process, and procedure improvements to streamline and optimize work performed
Staff Management: Hires, trains, develops, and appraises staff effectively
Policy Compliance: Takes corrective action on a timely basis and per company policy
HR Consultation: Consults with human resources

13. IT Infrastructure Manager Functions

Maintenance Management: Ownership of all operational maintenance activities to be performed on IT infrastructures
Proactive Planning: Work with staff to develop proactive maintenance plans, scheduling and maintenance windows, and implementation and follow-up
Network Oversight: Oversee the corporate network infrastructure to ensure uptime and a solid understanding of networking concepts, routing protocols, network segmentation and firewall device management
Server Administration: Oversee the Server/system, Linux-based server/system and Virtualized Servers
Software Management: Firm understanding of infrastructure-related software, including Microsoft Operating Systems (Desktop/Server), Microsoft Exchange, VMWare, virtualization technologies and anti-virus
Service Monitoring: Oversee the Frontline support team to ensure it meets the Service Level Agreement
Priority Management: Work with staff to develop priorities between support needs, proactive maintenance activities and projects
Performance Evaluation: Evaluate the performance of the staff through day-to-day operations, successful proactive maintenance, reduced unscheduled downtime, and the ability to follow the change management process
Vendor Relations: Management of relationships with the various Internal departments and external vendors
Policy Compliance: Ensure technician adherence to company and IT policies and procedures
Issue Escalation: Emergency escalation point for major issues, including after-hours and weekends
Technical Support: Get hands-on when issues are escalated to help troubleshoot and resolve an issue

14. IT Infrastructure Manager Job Description

Team Leadership: Manage, mentor, hire and train the Infrastructure engineering team members
Infrastructure Design: Participate in, and at times lead, the design, implementation, management, and troubleshooting of infrastructure technology solutions
System Research: Conduct research and recommend changes in IT Infrastructure services, products, protocols and standards for improved system availability and performance using industry best practices
Strategy Development: Partner with the Product Management, Architecture and Cybersecurity teams to define and maintain the infrastructure strategy and roadmap, and to assess, select and source new infrastructure solutions
Resource Allocation: Prioritize infrastructure-related work and allocate resources
Technical Support: Operate as a “player-coach” by supporting the team to install, configure, and upgrade infrastructure equipment and cloud-based platforms/services
Problem Analysis: Analyze infrastructure problems to discover and prevent systematic errors, and troubleshoot incidents to achieve RCA
Automation Promotion: Promote the automation of infrastructure services (e.g., CloudFormation, ARM, Chef, PowerShell, CI/CD)
Performance Reporting: Produce reporting and key metrics concerning the state of the infrastructure environment, projects and support/operational activities
Vendor Management: Manage key infrastructure vendor relationships, including contract negotiations
Cost Oversight: Oversee operational costs every month, and assist in budget planning
Policy Development: Develop, execute, and oversee procedures, policies and related training plans for the administration and configuration of infrastructure solutions, and ensure they are continuously updated
Issue Resolution: Partner with the Service Desk to address complex technical issues that get escalated, and any recurring issues that would ultimately improve end-user support and enhance the Service Desk’s productivity (e.g., through automation)

15. IT Infrastructure Manager Overview

Infrastructure Architecture: Accountable for technology infrastructure architecture, security, disaster recovery, standards, business-aligned projects, purchasing and service provision
Security Strategy: Partner with Information Security on implementation strategy to reduce cybersecurity threats and reduce the company's risk profile
Skill Development: Maintains up-to-date technology skills and knowledge
System Evaluation: Evaluates system and/or network hardware, software, methods, and techniques to keep the infrastructure portfolio current
Technology Research: Leads research and development projects to investigate the suitability of new or improved technologies, and contributes to strategic infrastructure planning
Continuous Improvement: Investigates and drives opportunities for continuous improvement in all areas of Infrastructure
Cost Optimization: Actively pursues cost improvement opportunities to reduce capital costs, operational costs, and expenses
Lifecycle Management: Accountable for the design, development, implementation, and maintenance of the Production Systems Operational Lifecycle to ensure it meets the business needs
Service Management: Responsible for maturing ITIL best practices to improve service management and delivery
Incident Management: Lead cohesive plans for Incident Management and Root Cause Analysis
DevOps Integration: Incorporate DevOps principles into the day-to-day Operations and Developer Enablement

16. IT Infrastructure Manager Details and Accountabilities

Process Efficiency: Ensure that processes are efficient, effective, and compliant and that results are measurable and sustainable
Incident Response: Responsible for 24/7 incident response and escalation
System Monitoring: Plans, manages, and is responsible for system availability and performance monitoring, capacity planning, and disaster recovery
Strategic Planning: Creates long-term strategies for growth and maintenance of the internal network and systems
User Support: Responsible for assuring users are provided efficient and timely first as well as second-level support
Audit Compliance: Works with internal and external audit teams to ensure compliance
Team Direction: Provides direction for the technical team that supports an environment
Service Orientation: Service-focused and portrays positive energy and professionalism
Deadline Management: Meet deadlines and handle sensitive and pressured situations
Issue Identification: Identify issues and help develop strategy and tactical plans for various department initiatives

17. IT Infrastructure Manager Tasks

IT Coordination: Act as the primary IT contact for direct users within the organization
Escalation Management: Manage and be responsible for any IT escalation issues for the office, driving/guiding the Team to achieve tasks and improving support for all IT-related functions on operational support, application support and service delivery
Technical Support: Provide direct in-house and outdoor support and administration for corporate resources, tools and applications and drive performance
Task Prioritization: Effective planning, management and prioritization of all IT escalations
Network Maintenance: Responsible for support and maintenance of local, cloud server, network resources including LAN/WAN/Internet and Firewall, etc.
Uptime Monitoring: Ensuring, monitoring of 100 PERCENT Network uptime at all Pantomath offices
Vendor Coordination: Management and interaction of local/outdoor vendor/supplier relationships in the development and maintenance of service level agreements for all remote corporate offices and ongoing management of service level compliance and assist in driving the support knowledge base
Project Leadership: Develop, coordinate and lead PAN for any IT Projects and initiatives
Equipment Maintenance: Installation and maintenance of computers, networks, printers, projectors, servers, phones and video monitor equipment
Technology Evaluation: Manage new technology evaluations, priorities and decisions in alignment with business requirements, IT roadmaps
Procurement Management: Manage entire IT activities, central IT procurement and approval, AMC Renewals, IT vendor and supplier coordination on a time-to-time basis
Asset Allocation: Responsible for purchasing and allocating hardware, software and IT services

18. IT Infrastructure Manager Roles

Service Integration: Managing end-to-end Service Integration and Management (SIAM) operations across retained IT and Suppliers' network to deliver consistent and predictable quality service experience
Process Compliance: Organizing and managing lifecycle coordination, quality control and operational process compliance across all ITIL practices for all end-to-end IT services
Customer Support: Directing daily operations focused on delivering high-quality, proactive customer support and service, which includes assuring 24x7 operations for critical services
Operations Oversight: Acting as a single point of contact for service operations (current status, workload, active incidents, change calendars including major and high-risk changes, root-cause and problem remediation status, backlogs, escalations, and any other aspect of day-to-day operations)
Incident Management: Taking full ownership of the SIAM support procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of help desk functions
Resource Allocation: Organizing the Suppliers' Global SIAM Operational teams to ensure the SIAM function is operating without issue, with the most efficient allocation of resources
Performance Management: Responsible for performance management of both individual and team and identification of areas for improvement
Quality Assurance: Responsible for monitoring quality assurance for all Support requests
KPI Analysis: Analyzing and providing data and reporting of KPI's and trends to IT functions and others weekly/monthly
SLA Review: Review and agree SIAM SLAs/KPI's regularly
Collaboration Building: Fostering constant collaboration between the broader IT Organization and SIAM teams to continually prevent knowledge and departmental silos by working closely with Business and Supplier resources to improve the internal and external Knowledge Base
Technology Evaluation: Regularly evaluating the market for new technologies that can be used to assist, improve, and automate Support activities
Policy Development: Develop and implement effective service policies and procedures including analysis, recommendation, and rollout of new modes of Support (Chat, Phone, Chatbot, Ticket, extended hours, etc.)
Team Liaison: Serving as the liaison between Business, Support Help Desk, and technical teams to help these teams prioritize and understand the impact issues are having on Services
Leadership Development: Building and providing inspired leadership for the organization
Team Motivation: Motivating and energizing the team of internal and external operational experts

19. IT Infrastructure Manager Additional Details

Security Compliance: Lead upgrades, security compliance of critical IP production and associated IT systems
Network Support: Lead advanced support, monitoring and troubleshooting for IP networks, systems and applications
Network Administration: Manage WAN / LAN networking administration and security management including remote sites, in conjunction with Corp IT
System Management: Manage IPFM Cisco Nexus 9000 and DCNM environment
Virtualization Management: Manage Cisco UCS Virtualized Windows environments
Scripting Development: Markup language and coding/scripting experience with XML, Java, Perl
Infrastructure Optimization: Evaluate and optimize infrastructure and workflows that support critical Media systems
System Upgrades: Evaluate, test and install upgrades to various platform operating systems, applications, and hardware
Workflow Automation: Ongoing assessment of workflows, identifying manual processes that can be streamlined or improved upon with new hardware, software or automation

20. IT Infrastructure Manager Essential Functions

Technology Evaluation: Evaluate and test new technology and make recommendations to Management for inclusion in the strategic plan
Training Development: Develop training strategies to help grow and develop technical teams to better support the environment
Project Management: Manage projects from the conceptual stage through to launch including budget
Policy Compliance: Liaison with corporate IT to ensure station is adhering to company policies, practices and standards
Initiative Implementation: Implement corporate-led technology initiatives
Risk Mitigation: Assess all issues, adds, and changes to mitigate the impact on the station
Vendor Management: Work with key vendors on new feature and functionality requests as well as upgrades and troubleshooting issues to resolution
Root Cause Analysis: Follow up and root cause analysis of technology issues and execute changes
System Monitoring: Enhance and implement Monitoring, logging and alerting best practices to reduce system downtime

21. IT Infrastructure Manager Role Purpose

KPI Management: Manage department KPI and align with company-wide KPI
Capacity Planning: Ensure production infrastructure update and capacity projection
Cost Forecasting: Forecast section R&M cost and CIT, and drive the project to meet the target
Cybersecurity Management: Ensuring and managing IT Security to prevent cyber-attacks
Incident Review: Regularly review IT helpdesk incidents, capacity management, IT security, training, etc
Employee Training: Provide soft skill training and guidance to engineers and associate engineers to achieve maximum performance effectiveness
Infrastructure Analysis: Analyze the current state of the companywide IT infrastructure, service operations and solutions, and recommend and deploy changes to meet immediate and long-term organizational needs
Process Optimization: Develop, optimize and deploy standards and procedures to ensure smooth infrastructure service operations, effective organizational IT security, and adoption of infrastructure solutions
Technology Adoption: Constantly evaluate and drive the adoption of new technologies to improve user productivity and operational efficiency
Security Trends: Keep abreast of security trends to maintain a high level of security of networks, systems and data, and reduce risks to the IT ecosystem
Infrastructure Management: Manage company-wide IT infrastructure to support areas related to data retention, security, business continuity, disaster recovery and information risk management
Governance Oversight: Oversee IT governance, budget, vendor management, auditing and software license compliance
Data Backup: Manage company-wide departmental data and ERP / BI database backup
Backup Verification: Ensure the backup (incl. off-site backup) and data restore verification are performed regularly and properly
User Support: Oversee the team in supporting end users in resolving technical issues

22. IT Infrastructure Manager General Responsibilities

Network Planning: Plan improvements to the network to ensure that the network can support current and future demands placed on it
Firewall Management: Ensure that firewall security policies satisfy current company security needs
Security Compliance: Ensure that the firewalls are up to the task and keep a watching brief on developments in best practice
Infrastructure Maintenance: Maintain the network infrastructure
Performance Monitoring: Monitor the performance of the Network
Policy Enforcement: Ensure that all Network traffic satisfies the current policy and deal with relevant breaches of company policy
Hardware Maintenance: Ensure hardware is maintained and all switches are working properly
System Updates: Ensure the updates of all Company computers and maintain a watchful brief on the appropriateness of current antivirus policies
Network Structuring: Structure the network to provide the desired balance between efficiency and security, maintain local and central DNS records, add/remove and maintain Active Directory user credentials for all staff
Wireless Management: Implement and maintain the Company's wireless access solutions and any other additional Wireless Access Points

23. IT Infrastructure Manager Key Accountabilities

System Monitoring: Monitor their load and make recommendations as and when hardware and/or software upgrades are required
Supplier Management: Supplier management to get the best deals for IT equipment and systems acquisition
Database Administration: Administer the Company’s database installed
Disaster Recovery: Construct and document extensive disaster recovery procedures for the Company’s infrastructure and ensure those procedures are up to date
Performance Control: Monitors and controls the performance and stability of all computer resources, including servers, computers, firewalls, routers, switches and telephone systems
Helpdesk Support: Provide helpdesk and hardware support for staff including phone and remote desktop support for all the needs of all staff
Computer Upgrades: Build, replace and upgrade Company computers
Technology Evaluation: Keep a watching brief on software and hardware developments and upgrade Computer devices as defined within the annual strategy plans and budgets
Policy Development: Develop IT policies and ensure these are being followed, for the security and integrity of all IT systems

24. IT Infrastructure Manager Responsibilities and Key Tasks

System Reliability: Ensure systems operate reliably, efficiently and securely
Project Delivery: Complete assigned work quickly according to key project milestones
Standards Compliance: Ensure adherence to standards
Team Coordination: Manage and maintain daily contact with the various teams regarding work assignments and progress
Documentation Quality: Ensure quality documentation for the systems, environments and operations
Technical Support: Responsible for providing technical support that meets service levels
Issue Guidance: Provide guidance or technical input to staff dealing with defects, production issues, etc.
SAP Support: Liaise with the functional SAP experts and business teams to assist with the ongoing functional support of SAP
Application Support: Provide support for other applications and services
Relationship Management: Build, manage and maintain effective relationships with colleagues from Group IT, vendors and the Business
Business Understanding: Acquire a solid understanding of CMA CGM Asia businesses
Patch Management: Ensure software, operating systems, and DBs supporting systems stay up to date on patches and supported versions
Audit Compliance: Maintain zero high audit non-compliance and provide support on audit and resolution of findings/non-compliance

25. IT Infrastructure Manager Roles and Details

Infrastructure Deployment: Lead deployment of infrastructure to new offices, including networking and conference room setups (i.e., Zoom Rooms)
Hardware Acquisition: Coordinate the acquisition of networking and conference room hardware, delivery of network services, testing, and go-live
Facilities Coordination: Partner with the Facilities team in the build-out of the new office space, network closets and server rooms
Research Collaboration: Work with the Research IT team to ensure laboratory networks meet research needs
Security Configuration: Collaborate with Information Security to configure and monitor the environments
Documentation Management: Document infrastructure configuration, write user guides, and train IT operations staff on the new site setups
Service Oversight: Deftly oversee Uncommon’s IT Managed Service Provider and Administration of Laptop 1 to 1
Infrastructure Upgrades: Lead summer infrastructure upgrades
Project Management: Oversee Provider in all school-based hardware and infrastructure projects and upgrades (i.e., new building tech outfitting, EOL and upgrades such as Servers, WAPs, WiFi, etc)
Process Implementation: Develop implementation of all processes for day-to-day (relationship management, performance management, issue management, vendor support management, work and obligation tracking, executive and operational vendor reporting, and other governance activities)
Policy Automation: Work with the Governance team to build and automate policy, including security, data governance, roles and permissioning
Service Innovation: Lead Service Improvement and Innovation Plans
Vendor Oversight: Oversight of vendor service reviews
Contract Management: Contract management and financial management, as well as all E-Rate processes
Vendor Relations: Build excellent relationships with vendors, act as a liaison between the vendor and Uncommon on any projects, and own school-level issues and difficult conversations

26. IT Infrastructure Manager Duties and Roles

Operations Management: Responsible for managing overall IT day-to-day operations to improve infrastructure costs, performance and end user satisfaction
IT Leadership: Provide leadership in planning and managing computer operations and production support, systems and network operations
Manager Support: Deputize for the Contract IT Manager
Performance Monitoring: Ensure system performance and SLA's are met
Resource Management: Manage IT resource requirements to ensure an appropriate balance between tactical and strategic demands
Process Improvement: Implement IT continuous improvement programs
Asset Management: Lead the IT asset management team to ensure assets full lifecycle value is achieved
Vendor Management: Manage strategic relationships with key IT product and service providers
Technical Expertise: Provide in-depth technical expertise for both tactical and operational initiatives
Infrastructure Support: Provide, in close cooperation with a third-party service provider, an IT infrastructure that is suitable for the customer and their business-critical systems
Trend Assessment: Assess the relative impact of IT industry trends on current and future enterprise infrastructure needs and projects

27. IT Infrastructure Manager Roles and Responsibilities

Business Alignment: Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
Trend Analysis: Analyze and predict trends and develop long-range plans designed to maintain cost effectiveness
Strategic Planning: Participate in IT strategy planning roadmap activities
Network Troubleshooting: Responsible for designing and troubleshooting the network of IT services to meet the functional objectives of the business
Vendor Performance: Monitor vendor performance in areas that include quality, capacity, systems, and responsiveness
Risk Management: Ensure the infrastructure team is mitigating, monitoring and managing infrastructure-related risks
Project Coordination: Work closely with project team members and line managers for time allocation and prioritization
Team Management: Manage a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
Budget Participation: Participate in the budget process
Strategic Advisory: Take a strategic advisory role in the successful delivery of IT projects across the network
Staffing Oversight: Advise human resources colleagues on staffing needs and participate in the hiring and training process
Budget Management: Manage departmental budget and track spending on equipment and resources

Relevant Information

What Does An IT Infrastructure Engineer Do?