• Manage, mentor, motivate, and elevate the infrastructure team to meet routine and project goals.
• Oversee all corporate, datacenter, LAN, WAN, WLAN, and security infrastructure.
• Manage technology vendors supporting core technologies.
• Administer software licensing agreements.
• Serve as an escalation point between the IT team, other departments, service providers, and vendors.
• Oversee the IT security program.
• Apply routine security and critical updates to systems.
• Optimize the performance of all systems.
• Research, analyze, monitor, troubleshoot, and resolve network or server problems.
• Oversee compliance programs such as PCI-DSS, including responsibility for audits and reporting requirements.
• Oversee the cybersecurity training program for end-users.

Skills: Team Leadership, Infrastructure Management, Vendor Management, License Administration, IT Security, System Optimization, Network Troubleshooting, Compliance Training

• Ensure the company's IT infrastructure operates as effectively as possible.
• Oversee the Infrastructure Team in MIS and report to the MIS Director and Chief Process and Innovation Officer.
• Collaborate and coordinate with Team Leads for User Support and Program Support/training to deploy projects.
• Manage phone systems and communications networks, including MPLS and SD-WAN.
• Ensure all relevant data is properly collected and stored, including performance metrics, service levels, server status, and planned or unplanned outages.
• Record and report data to the MIS Director on a daily, weekly, and monthly basis.
• Implement processes and procedures and assist the MIS Director in developing strategies.
• Evaluate the IT department as a component of the company as a whole.
• Collaborate with colleagues and department heads to develop strategies that align the IT department with the company’s financial and corporate strategy.
• Switch seamlessly between managerial and technical specialist roles while maintaining broad knowledge across all IT areas.

Skills: IT Strategy, Team Leadership, Project Coordination, Network Management, Data Monitoring, Reporting & Analytics, Process Implementation, Cross-Functional Collaboration

• Evaluate and recommend changes in infrastructure design and monitoring.
• Conduct highly complex technical evaluations and propose physical architectures with detailed designs.
• Oversee IT staff to install, configure, and maintain applications within the IT infrastructure.
• Analyze problems, evaluate technical issues, test, maintain, modify, integrate, monitor, and automate software systems.
• Contribute to long-range strategic plans for IT infrastructure and the operational aspects of application execution.
• Manage organization-wide Windows-based application projects of high complexity to ensure optimal application performance and supporting infrastructure.
• Support application installations for production and test systems using best practices.
• Participate actively in cross-functional project teams to solve problems across multiple technologies and work groups.
• Consult with users to ensure technology is suitably deployed and used to deliver applications and solutions.
• Conduct complex technical evaluations and design reviews and recommend proposed physical and logical designs.

Skills: Infrastructure Design, Technical Evaluation, IT Staff Management, System Analysis, Strategic Planning, Project Management, Application Support, Cross-Functional Collaboration

• Lead the analysis, design, planning, implementation, and maintenance of all facets of the Information Technology infrastructure for Monterey, Shelton and Gardner, including DevOps and SiteOps teams.
• Plan, coordinate, and direct all daily operational activities of DevOps and SiteOps departments while providing direction and solutions that enhance mission-critical operations of the IT department.
• Collaborate closely with the SVP of IT and other key business decision-makers to identify and implement cost-effective IT infrastructure solutions across the business.
• Provide strategy, leadership, and day-to-day management of DevOps, including infrastructure, software, hardware, networks, and security.
• Create and implement IT policies and procedures that enable strong security and risk-management capabilities.
• Explore new technologies and software, and oversee the architecture and implementation of the network, server, and communications infrastructure in conjunction with the Chief Technology Officer to ensure high performance of the IT department.
• Oversee business continuity and disaster recovery planning and execution within the department.
• Recommend and implement new investments in technology infrastructure.
• Supervise the configuration, implementation, maintenance and monitoring of security firewalls, sites and software, servers, data and file encryption, and internet connections.
• Mentor key Information Technology personnel, promote professional growth, and prepare them for future leadership roles within IT operations.

Skills: IT Infrastructure Leadership, DevOps Management, Strategic Planning, Policy & Security, Technology Evaluation, Network & Server Architecture, Business Continuity, Team Mentorship

• Coordinate the selection, implementation, and upgrade of business software, applications, and services.
• Implement and document a business recovery strategy to resume operations of the system architecture in the event of a disaster.
• Establish security architecture and implement procedures and controls to ensure information and data security in compliance with storage and security regulations.
• Lead the analysis, enhancement, and tailoring of current practices and existing systems to increase operating efficiencies and reduce costs.
• Ensure consistency and maintainability of infrastructure environments through the creation, maintenance, and enforcement of documented standards and procedures for technical solution implementation.
• Establish operational and capital budgets to address the IT department's needs, including system infrastructure, security, networks, and databases.
• Ensure adherence to overall financial objectives of the business, track annual departmental expenditures, and direct departmental financial needs in conjunction with the finance department.
• Foster a collaborative culture within the IT department and partner with other departments across the organization.
• Collaborate with the finance department to determine IT financial needs and allocate budgets among departmental teams.
• Work closely with the Chief Information Officer on business technology planning and departmental efficiency analysis.
• Collaborate with the customer support team to gather consumer feedback and develop insights to improve IT services.
• Partner with the human resources department to define hiring and recruitment criteria for the IT department, ensuring consistent and high performance.
• Participate as an integral member of the IT management team responsible for defining and implementing software technology strategy, CapEx and OpEx plans, and continuous improvement objectives.

Skills: Software Management, Disaster Recovery, Security Architecture, Process Improvement, Standards & Compliance, IT Budgeting, Cross-Department Collaboration, IT Strategy Planning

• Responsible for managing IT Infrastructure to successfully build and sustain the network, servers, SAN, Backup System, VM, IP phone system, video conference and other IT devices/systems
• Responsible for upholding corporate IT policies, guidelines, procedures and standards to perform the overall infrastructure management, the relevant operations, the information security management and the service desk support
• Working with technologies covering networking, security and virtualization- infrastructure design and implementation layer
• Responsible for IT Capex, Opex, creating BOM and vendor management
• Creating solution design based on various client infrastructure requirements coming from bids and worked across various RFPs
• Attending to Infra issues on a timely and proactive basis
• Working with on-premises infrastructure on Microsoft Windows Server 2016 or higher
• Responsible for Cloud infra activities like VM provisioning, networking, SSL configuration, DNS, NSG, subnets, VM update management, DR configuration and testing, etc.
• Working with networking basics, common protocols (HTTP, TLS/SSL, TCP/IP, UDP, ICMP, DNS, SSH, OSI layers), firewall and load balancing
• Accountable for the Domain controller, Patch management and Active Directory management
• Working with Azure/AWS cloud Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS)

Skills: Network Management, Server Administration, Cloud Infrastructure, Virtualization, Security Management, Vendor Coordination, Active Directory, Disaster Recovery

• Troubleshooting and resolving problems that may arise within the infrastructure’s ecosystem on various projects
• Identifying root cause, designing preventive solutions
• Directing and managing Infrastructure services by establishing and implementing short and long-term strategies to accomplish the goals and objectives to deliver in-scope IT services to business partners within budget, schedule, and quality objectives
• Responsible for generating and presenting metrics, reports, overall systems information and monitoring to improve overall performance
• Drive the implementation of all infrastructural-focused IT policies and procedures, including those for security, data integrity, business continuity, and disaster recovery
• Develop standard operating procedures and best practices, including written policies and protocols that guide Infrastructure staff and vendors
• Lead the IT Help Desk Team for day-to-day activities and provide training for new implementations using Ticketing Tools
• Ensure complete Service Desk Management including Incident Management, Asset Management, and Change Request
• Responsible for keeping a complete track of AMC of the Equipment and all call tracks
• Accountable for vendor management for New Procurements and AMC Contract, SSL and Licenses Renewals
• Taking up the client’s escalations (IT Support) PAN 

Skills: Problem Resolution, Root Cause Analysis, Infrastructure Strategy, Performance Reporting, Policy Implementation, Help Desk Management, Vendor Management, Service Delivery

• Oversee all aspects of the Data Center systems, networking, telecommunications, cloud operations, and Disaster Recovery capabilities across a multi-location enterprise environment
• Oversee daily system performance, repair, and preventative maintenance
• Oversee the design and strategic plans to ensure capacity and future growth
• Maintain high availability of critical infrastructure systems 
• Oversee infrastructure-owned projects and maintain the schedule, communication, and workload across the team
• Manage external vendors for appropriate contracts and statements of work to ensure agreed-upon service level agreements and deliverables
• Ensure the business has a solid backup and retention plan as well as a disaster recovery infrastructure capable of restoring business operations
• Ensure best practices are implemented and followed
• Provides a point of escalation and expertise for the infrastructure team when issues are not easily resolved
• Maintains good working relationships with the internal business partners, IT team, and executive team
• Ensures systems are documented and maintained to the highest standards
• Keep current on IT trends and maintain evolving industry best practices
• Responsible for hiring, training, coaching, and development of the infrastructure team
• Coach, mentor, and develop the IT Infrastructure Team

Skills: Data Center Management, System Performance, Capacity Planning, Disaster Recovery, Vendor Management, Infrastructure Projects, Documentation, Team Development

• Managing people and providing supervision and guidance to ensure the team is delivering complete availability of service and resources across all sites and that rotas are coordinated to offer the correct level of support, including out-of-hours support
• Supervise technical staff who are responsible for the VE landscape
• Assigns and coordinates work assignments and resolution of critical technical and procedural problems aligned to service level agreements
• Handling a variety of HR issues within the team and adhering to the company HR Policy including recruitment process for staff, handling any grievances, performance monitoring and training/development plans within the team
• Provide an escalation route for customer problems and complaints
• Monitoring workloads, call logging and updating
• Provide Monthly and Weekly performance reports for people, systems and project developments
• Project management and the distribution of project work to team members in accordance with everyone's skill set and project resources 
• Responsibility for project/time management and task prioritization
• Providing support, maintenance, and development of the Vision Express infrastructure (LAN and WAN)
• Ensuring 100% up time for systems across Vision Express Offices, production site and Stores, designing and implementing network solutions to improve the efficiency of current networks
• Manage, secure and control the total IT Technical Infrastructure and landscape of Vision Express, ensuring policy governance is adhered to
• Support, implementation, and development of the software applications and Services components including patching, firmware, OS, App installation, config and updates, and user provisioning

Skills: Team Supervision, Workload Management, HR Administration, Customer Escalation, Performance Reporting, Project Coordination, Network Solutions, Infrastructure Maintenance

• Datacentre Management, incorporating all server, networking equipment, LAN>WAN communication and security of the IT Estate (i.e., Installation, maintenance, and troubleshooting)
• Manage systems and infrastructure across 590+ sites
• Provide 3rd Line support to Desktop Services, IT Store Support and other teams within the department and provide 1st Line out-of-hours support
• Analysis of the infrastructure to ensure performance requirements are always met
• Liaise and manage 3rd party vendors in relation to application, software support and hardware maintenance for the technical landscape of the business including service availability and change management
• Review of the current systems and propose new solutions for current/future network/ systems and application requirements
• Provide budgetary information about future requirements in line with business needs
• Assist with the scoping and detailed proposals and budgetary information relating to new applications and processes, presenting to Management
• Decision with notification to the Manager in the event of a business-critical system failure
• Responsibility for the notification and management of housekeeping (taking systems offline)
• Maintain policy in line with current legislation and applications
• Managing the company's Cloud environment and Management strategy
• Ensure compliance with all minimum control standards outlined within GrandVision IT Policies and governance standards

Skills: Data Center Management, System Analysis, Technical Support, Vendor Coordination, Solution Design, Budget Planning, Cloud Management, Compliance Governance

• Responsible for overall development, management and support of IT Infrastructure
• Extensive technical experience in all-round IT, especially in IT infrastructure areas such as O365, cloud (AWS / Azure), SharePoint, desktop virtualization, server, network, security, etc
• Design and architect server, network, database and data center infrastructure as well as evaluating solutions of new products or services
• Coordinate with the different parties for the management and support of IT systems
• Assume responsibility for the company’s current IT systems, including Internal and External Servers, third-party integrations, Workforce Management and ERP systems
• Manage the relationships with external providers to ensure SLA’s are met or exceeded and that maximize ROI
• Analyze and, with stakeholders, implement changes to the business’s systems and processes to drive a culture of continuous improvement
• Ensure that the group’s data protection processes and systems for customers and suppliers are consistent with DP policies and legal obligations
• Manage all existing and new system integrations, including maintaining, developing and implementing IT disaster recovery and business continuation plans
• Liaise with internal management teams to determine systems and data requirements

Skills: Infrastructure Management, Cloud Technologies, System Architecture, Vendor Management, Process Improvement, Data Protection, System Integration, Disaster Recovery

• Manages complex technical operations and infrastructure environments, project delivery and maintenance in a multi-site production engineering and manufacturing environment
• Participates in Business Continuity planning in alignment with strategic objectives
• Responsible for providing a highly reliable computing, storage and networking environment
• Develop KPIs for performance metrics
• Assists in the development of, and ensures compliance with, Information Security policies
• Develop and track Capex and Opex budgets for infrastructure expenditures, labor, and licensing
• Develop a multi-year Roadmap to prepare for EOL, lifecycle changes, and architectural improvements
• Facilitates work and problem resolution between work groups
• Lead or participate in cooperative inter-departmental projects and/or process improvement efforts
• Work with service providers to ensure appropriate services and resources are available to support the infrastructure estate

Skills: Technical Operations, Business Continuity, Infrastructure Reliability, Performance Metrics, Security Compliance, Budget Management, Strategic Roadmap, Cross-Functional Collaboration

• Design and execute short and long-term strategic plans to ensure that IT infrastructure capacity attains current and future needs
• Work with consultants to ensure that the computer system platform provides sufficient computing resources to deliver the desired level of business performance
• Develop, implement, and maintain policies, procedures, and associated training plans  
• Plan in-house and remote IT support to software/hardware across the organization’s locations, including emails, PCs, servers, printers, photocopy machines, CCTV, GPS devices, IP Telephones, video conferencing systems, PDA's, terminals and wiring
• Maintain the documentation and layout of the network design
• Establish service level agreements with the organization’s departments
• Prepare RFPs, bid proposals, contracts, scope of work, and other documentation for IT projects and associated efforts
• Perform cost-benefit and ROI analyses for proposed systems/projects for a smooth decision-making process
• Prepare feasibility studies for different upgrade projects, conversions and improvements
• Negotiate contracts with vendors, outsource (3PL), and contractors
• Manage and monitor the desired deliverables of vendors, outsource, and contractors
• Maintain strong relationships with service providers and vendors

Skills: Strategic Planning, Policy Development, IT Support, Network Documentation, SLA Management, Cost Analysis, Contract Negotiation, Vendor Relations

• Manage and maintain the asset management of all IT infrastructure systems, including inventory, life cycle management and documentation
• Assess, approve, and administer all equipment, hardware, and software upgrades
• Maintain company domains, subscriptions and security
• Plan preventive maintenance of IT infrastructure systems, including LANs, WANs, internet connections, Wi-Fi, Info security, and telecom
• Ensure the effectiveness of IT infrastructure systems and devices, including data centers, servers, network hardware, and UPSs
• Maintain stability of network connections, bandwidth utilization, systems and information security
• Develop quality assurance procedures to ensure system performance, network connection, and security
• Develop a DR Strategy for IT infrastructure systems
• Manage and ensure the effectiveness of security solutions and appropriate security levels on the network, infrastructure and servers are maintained, including firewalls, anti-virus solutions, and intrusion detection systems
• Oversee the administration of user accounts, permissions, and access rights in AD
• Establishes and controls systems access and security
• Manage operational costs, conduct short- and long-term financial forecasts for manpower expansion

Skills: Asset Management, System Upgrades, Network Maintenance, Security Management, Quality Assurance, Disaster Recovery, Access Control, Financial Forecasting

• Establish budgetary requirements for equipment replacement
• Assess alternatives in services, products, protocols and standards to improve procurement targets
• Set software/hardware standards in collaboration with stakeholders and owners
• Coordinates with other departments to understand and meet their requirements
• Develop service level agreements with relevant stakeholders
• Improve customer service level and provide an “ownership” mindset of the problem through final resolution
• Develop a strong monitoring system in place to produce standard reports on the status of the IT infrastructure systems
• Test network and server performance and provide network performance statistics and reports
• Direct and administrate a contingent of network analysts and technicians, conduct performance reviews and take corrective action
• Guide junior members of the team
• Provide support and training to the IT Team on systems and platforms
• Directly supervise employees and carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws

Skills: Budget Planning, Procurement Strategy, Standardization, Stakeholder Coordination, Service Improvement, Performance Monitoring, Team Supervision, Staff Training

• Provide strategic and operational direction for designing, planning, implementing, and maintaining IT resources across the School of Engineering
• Create opportunities for technology professionals from various disciplines to communicate and collaborate on initiatives to develop a more institutionalized framework for provisioning technology and technology-related services
• Manage the Engineering School’s Desktop Refresh Plan
• Prepare and administer technology budgets, approving expenditures to ensure proper accounting practices are adhered to
• Maintain and update the internal asset inventory database
• Manage the IT asset maintenance program within the school
• Support innovation and organizational change to improve effectiveness
• Participate in negotiating budgets at the departmental and/or organizational level and manage budgets across units
• Identify and facilitate strategic partnerships between the IT function and various groups within the University to ensure quality, consistency, service, utilization, or availability of IT resources across the school and the University
• Review and evaluate recommendations for project feasibility assessments, cost/benefit calculations, risk factors or situations, and authorize technology-related projects, including purchases, implementation plans, and strategies

Skills: Strategic Direction, Technology Collaboration, Asset Management, Budget Administration, Innovation Support, Partnership Development, Project Evaluation, Risk Assessment

• Ensure IT staff have the vision, tools, and training to successfully maintain and improve systems
• Deliver the IT Strategy and roadmap for cloud adoption (M365)
• Implement service standards, developing common systems and processes based on industry best practice
• Provide advanced technical support across the Barber infrastructure
• Create, document and implement robust and practical IT Infrastructure processes
• Proactively monitor and analyze IT system availability and performance
• Ensure that all IT systems and applications are correctly installed and configured
• Ensuring IT systems and applications are running in line with the needs of the organization
• Responsible for working with the supplier to support the delivery of solutions for the business

Skills: IT Strategy, Cloud Adoption, Process Development, Technical Support, System Monitoring, Performance Analysis, Configuration Management, Supplier Coordination

• Lead a team that will deliver and meet the business's goals and objectives aligned to its strategy
• Ensure the IT function is efficient by managing outsourced vendors and suppliers and capacity with cost and delivery requirements
• Set objectives and strategies for the IT department
• Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits
• Plan the implementation of new systems and guide IT professionals and other staff within the organization
• Approve purchases of technological equipment and software and establish partnerships with IT providers
• Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance
• Monitor changes or advancements in technology to discover ways the company can gain a competitive advantage
• Develop strategies and work plan, mitigate and control risks, oversee improvement, project implementation of IT infrastructure and Network, technology evaluation and selection to support business objectives
• Leadership, mentorship/development, and performance management of direct reports
• Management of the assigned technology portfolio including resource allocation, incident/problem/change management, and overall pursuit of operational excellence
• Project management of new initiatives within the assigned technology portfolio, and support for other team projects 
• Collaboration with management on technology strategy, policy and procedure, customer service, reports/dashboards/presentations, and organizational initiatives

Skills: Team Leadership, Vendor Management, IT Strategy, System Implementation, Technology Procurement, Infrastructure Oversight, Risk Mitigation, Performance Management

• Ensure ongoing operational efficiency of the IT systems
• Maintain and renew the design and specification of the network and telecommunications infrastructure
• Support, coach and develop the infrastructure engineers, being their main point of escalation
• Responsible for the operation and integrity of the firm's backup data
• Collaborate actively with the Regional manager to guarantee support and quality of worldwide services
• Manage the team leaders, creating a collaborative, efficient and productive working environment, reporting hierarchically to the Operations Director
• Provide coaching, mentorship and development opportunities to direct reports
• Participate in the domain strategy definition and ensure its implementation
• Promote the global vision with the domain regional teams
• Prospect for the team’s capacity within the region and mitigate associated risks

Skills: Operational Efficiency, Network Design, Team Coaching, Data Integrity, Global Collaboration, Performance Reporting, Strategic Implementation, Risk Mitigation

• Oversee the day-to-day IT operations and optimize team performance
• Implement solutions to enhance the availability, performance and capacity of infrastructure such as server, storage, backup, networking, end user compute and phone system management
• Managing, monitoring, and supporting the company's internal on-premises, providing first to third level of infrastructure support
• Monitor the deployment of cybersecurity applications, upgrades and oversee access to clinical and corporate systems
• Provide insightful planning, preparation, development and successful execution of the IT infrastructure budgets, including the management, review and negotiation of vendor contracts
• Work closely with third-party vendors and managed service providers who provide services for the company's infrastructure and report on Key Performance Indicators and Service Level Agreements
• Ensure the business gets the most out of their offering and continues to invest in the latest technologies from a project implementation perspective
• Leading a team of 10 SDMS professionals across San Diego as well as San Mateo
• Designing and implementing short and long-term strategic plans to ensure network and systems meet future requirements
• Creating and maintaining procedures, policies and associated training plans for network resource administration
• Performing network asset management including maintaining network component inventory, life cycle management and related documentation
• Establishing service level agreements with end users
• Planning, acquiring and coordinating the installation of hardware and software across the organization
• Conducting research and making recommendations on network products, services, protocols and standards

Skills: IT Operations, Infrastructure Optimization, Cybersecurity Oversight, Budget Management, Vendor Relations, Team Leadership, Strategic Planning, Network Administration

• Experience as an IT professional in a manufacturing environment supporting enterprise-level systems.
• Understanding of cybersecurity principles and best practices.
• Able to administer and troubleshoot IP telephone systems.
• Familiar with networking installation, administration, and design concepts.
• Ability to work in a Manufacturing environment.
• Strong Microsoft Office Skills (Excel, PowerPoint, Word, Visio, Outlook).
• Demonstrated ability to lead IT infrastructure projects.
• Familiar with SOX requirements for IT systems.
• Awareness of the ITIL framework and service management concepts.
• Strong attention to detail and follow-up.
• Capacity to work in a virtual team environment.

Qualifications: BS in Cloud Computing with 5 years of Experience

• ITIL certification with a strong understanding of IT service management best practices.
• Proven expertise in networking and security, including design, implementation, and troubleshooting.
• Hands-on experience with Active Directory (AD) and Azure Active Directory (AAD) administration and integration.
• Demonstrated ability to design, deploy, and manage compute and storage architectures in enterprise environments.
• In-depth knowledge of both Linux and Windows operating systems.
• Practical exposure to Tier-1 cloud platforms (IaaS, PaaS, SaaS), with experience in migration, deployment, and optimization.
• Proficiency in automation and scripting using PowerShell, Bash, and Python.
• Understanding of Disaster Recovery (DR) and Business Continuity Planning (BCP) principles.
• Strong analytical and problem-solving mindset for root-cause analysis.
• Effective communication with both technical and non-technical stakeholders.
• Good leadership and mentorship skills to guide junior engineers.
• Strategic thinking with the ability to align IT initiatives with business goals.

Qualifications: BS in Software Engineering with 9 years of Experience

• Previous experience implementing infrastructure management across both on-prem and cloud estates.
• Proven experience in managing and maintaining on-prem estates in both Microsoft and Linux environments.
• Experience in a multi-data center environment.
• Previous experience working with SaaS software.
• Experience migrating on-prem infrastructure to Azure.
• Experience working in an ISO27001 environment.
• Experience in DevOps, automation, and IaC.
• Ability to manage competing priorities in high-pressure environments.
• Strong stakeholder management, bridging technical and business perspectives.
• Process-oriented mindset with a continuous improvement focus.
• Clear presentation and reporting skills for executive-level audiences.

Qualifications: BS in Network Engineering with 7 years of Experience

• Extensive experience in IT/OT systems, architecture, and networking.
• Knowledge in industrial communications and automation.
• Experience in control systems design, implementation, or maintenance.
• Solid cybersecurity knowledge, such as access control, firewalls, and authentication.
• Experience in working with cloud solutions, specifically with MS-Azure.
• Understanding of SCADA, DCS, and PLC ecosystems and their integration into enterprise IT systems.
• Working knowledge of edge computing concepts in industrial environments.
• Experience with data analytics and visualization techniques for operational intelligence.
• Ability to think out of the box and support the development of new use cases for digitalization in the context of chemical continuous and batch manufacturing.
• Strong collaboration skills in multidisciplinary, multicultural environments.
• Proactive problem-solving with emphasis on safety and reliability in critical systems.
• Strategic planning capability to align IT/OT initiatives with long-term business goals.

Qualifications: BS in Computer Science with 12 years of Experience

• Strong background in IT service management, including Level 2 and Level 3 support using ITSM tools such as Freshservice or ServiceNow.
• Working knowledge of cloud technologies (Public, Private, Dedicated, Hybrid).
• Experience in the NIST Cyber Security Framework.
• Experience in blended staffing models (full-time, contract, and managed services).
• Experience in the ITIL Framework (Change Management, Asset Management, Event Management).
• Hands-on experience with Windows Server (2012 or higher) and Active Directory Domains, and Red Hat Linux administration.
• Experience implementing and managing enterprise backup solutions (e.g., Veeam, Rubrik, Azure Backup).
• Expertise in Microsoft server applications, including Exchange, IIS, SCCM, and SQL Server.
• Familiarity with client virtualization solutions (Terminal Services, Remote Desktop, VMware Horizon).
• Clear, concise, and precise written and verbal communication skills to effectively communicate with people of various backgrounds, including non-technical audiences.
• Strong solution-oriented approach to team problem solving.
• Ability to multitask and to prioritize objectives, anticipate situations, and take quick action.

Qualifications: BS in Information Technology with 10 years of Experience

• Experience as an IT Manager supporting Network, Server, Hardware, end user systems and security solutions
• Prior experience with networking protocols such as LANs, WANs, routing, and switching
• Experienced with Virtualization, RDBMS, and Backups
• Experience with plant quality systems/ lab equipment, related documentation requirements
• Prior experience in a GMP environment (Manufacturing, Pharma, etc.) with Computer System Validation Experience
• Basic knowledge of Quality/Manufacturing systems applications (ex, Empower3/QCMS/Trackwise/LIMS/PLC/DCS/SCADA/HMIs/OPTEL)
• Strong bias towards prompt and delightful customer service
• Highly adaptable and capable of handling multiple projects under time constraints
• Skilled a building client, customer, and vendor relationships
• Excellent written and verbal communication skills
• People management experience to lead the work of a team
• Self-starter who works well independently or collaboratively as part of a team
• Adept at troubleshooting and taking strong initiative to complete tasks in a timely and comprehensive manner

Qualifications: BA in Management Information Systems with 6 years of Experience

• Experience managing technical teams
• Ability to speak and write in English fluently
• Experience working in data center environments, including building and operating large-scale infrastructure
• Experience with Linux/Unix system administration
• Experience with initiating and executing strategic initiatives in a global environment
• Knowledge of networks and computer hardware architecture, including maintenance and repair
• Excellent problem-solving skills
• Passion for operations and people management
• Experience with software development, management, and/or systems implementation, as well as hardware exposure
• Experience leading the migration from on-premise to colocation/datacenter
• Hands-on expertise with Firewalls, Network, WinTel, and IT Security tools and technologies
• Work experience in a managed services provider (MSP)
• Budgeting experience in the IT Service Delivery and Vendor management to ensure IT services meet the agreed SLA
• Experience transferring IT operations to a managed service provider
• Experience in Database management 
• Knowledge of how to manage IT and Systems service delivery

Qualifications: BS in Computer Science with 8 years of Experience

• IT experience in infrastructure operations and/or solutions deployment
• Good project management skills, including defining, organizing, planning, and completing projects from vision through implementation
• Detailed understanding of IT concepts, terminology and practical application of current and emerging technologies
• Extensive analytical abilities and technical skills to evaluate alternative approaches and to recommend the most feasible and economical solutions
• Knowledge in an extensive range of architectures and systems technologies
• Demonstrable ability to design solutions using the appropriate systems architecture and network technologies
• Demonstrated ability to lead and effectively participate in teams
• Comfortable working remotely and a lack of face-to-face with their teams, colleagues and managers
• Strong verbal and written communication skills
• Ability to express complex technical concepts in audience-appropriate terms
• UNIX and/or Linux experience and knowledge of Red Hat Linux

Qualifications: BA in Telecommunications Management with 5 years of Experience

• Experience leading and mentoring IT Engineering teams
• Experience researching and sourcing vendors, reviewing vendor quality of work, and verifying all deliverables match contracted terms
• Experience as a Network/Infrastructure Engineer in an enterprise environment
• Success in problem-solving skills and experience in supporting all aspects of infrastructure platforms, including email, storage, servers, telecom, firewalls, routers, switches, etc.
• Experience managing heterogeneous multi-datacenter and multi-branch network environments
• Demonstrated team player, partnering with IT peers, customers, management and the business
• Effective analytical and critical thinking skills
• Ability to reason inductively and deductively to arrive at logical conclusions
• Demonstrated success in planning, organizing, leading and oversight of people and activities
• Professional and effective interaction, verbal and written communication skills
• Organization skills sufficient to successfully manage multiple projects, establish priorities and meet deadlines
• Proven track record of applying critical thinking and emotional intelligence skills in a wide variety of situations

Qualifications: BS in Information Technology with 7 years of Experience

• Experience managing an IT team in a 24/7 IT production environment and a global/matrix organization
• Experience in technology management
• Excellent leadership and management skills with experience leading diverse teams
• Exceptional service orientation, ability to motivate in a team-oriented, collaborative environment
• Excellent time management, decision making, problem-solving, presentation and organization skills
• Excellent, effective oral and written communication, with business-friendly and user-friendly language
• Ability to interact positively and constructively in stressful situations
• Exceptional service orientation, ability to motivate in a team-oriented, collaborative environment
• Up-to-date on technology trends and the ability to provide a clear direction for Infrastructure
• Extensive experience working with software/hardware vendors to negotiate appropriate technical solutions and services to enforce service level agreements
• Experience in infrastructure operations such as DevOps, monitoring
• Strong understanding of best practices for infrastructure and Hybrid cloud application engineering, secure systems design, and scalable fault-tolerant web architectures (on-premises, cloud-based, private DCs)
• Experience with VMWare virtualization, Cisco networking, MS-SQL, Oracle, MS-Windows server, Citrix, AS400

Qualifications: BS in Computer Engineering with 8 years of Experience

• Experience managing and supporting complex and multi-location server and network environments in a higher education setting
• Must have extensive systems administration experience with Windows servers, application servers, Microsoft Exchange and remote desktop services, as well as server virtualization, SAN and backup technologies
• Strong knowledge of local and wide area networking, firewalls, switches, wireless technology, and Internet protocols
• Proficiency with Active Directory in a multi-domain environment and DHCP and DNS configuration
• Knowledge of capacity planning, monitoring tools, mobile device management, and disaster recovery planning 
• Experience in Data Center management including service operations, expansions, and project work
• Experience in infrastructure architecture, data centers, servers, and networks
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong knowledge of multiple technologies, including Servers, Virtualization, VMWare, Hyper-Converged Infrastructure, SAN, TCP/IP, Office 365, UTM, Endpoint Protection, wireless LAN, Citrix, etc.
• Strong critical thinking and decision-making skills
• Excellent communication and documentation skills
• Excellent project management skills and strong ability to prioritize

Qualifications: BS in Systems Administration with 9 years of Experience

• Advanced knowledge and experience of Active Directory management including Group Policy creation and management
• Experience with automated monitoring technologies with Microsoft System Center Configuration Management including automated patching
• Proven experience with TCP/IP, DNS, DHCP, and SFTP support
• Able to participate in the investigation of cybersecurity incidents
• Able to lead remediation efforts for vulnerability management program with emphasis on measurable goals that reflect progress in maturing Shields' Microsoft security posture
• Able to lead the deployment of endpoint protection with AV deployments and updates
• Experience scripting in PowerShell
• Experience with VMware vSphere and managing compute allocations per ticketed requests
• Solid understanding of Windows Server 2008, 2012, 2016, and 2019
• Working knowledge of security hardening for Windows server and Windows workstation
• Experience with Device management with Intune

Qualifications: BA in Computer Information Systems with 5 years of Experience

• Experience working in the equivalent operations and administrative roles
• Certifications/experience with Cisco networking, VMware virtualization and Azure Cloud Platform 
• Experience in networking solution architecture, operation, and administration
• Good understanding of Active Directory Services, TCP/IP, Radius, TACACS, OSPF, BGP, MPLS, DWDM, LDAP, DNS, SDWAN
• Experience in the following solutions: Axway File Transfer, Commvault Backup, NetApp storage, Red Hat OpenStack
• Excellent knowledge of leading network and network security technologies, e.g., Cisco Systems, Cisco Meraki, Palo Alto Networks, Checkpoint and VMware SDWAN, Zscaler
• Possess hands-on experience and good technical skills
• Proven track records in IT infrastructure and/or emerging IT technologies engineering in the following areas: LAN/WAN, Wireless, multi-data centers networking, firewall, IPS, VPN, VOIP and Cloud platforms
• Strong vendor management experience
• Strong leadership skills and experience in a lead role
• Managing cloud solutions such as Microsoft Azure services, Office 365, and Mobile Device Management
• Strong written and verbal communication skills, participating in workshops to help gather requirements, and producing technical documentation
• Ability to manage multiple projects in parallel

Qualifications: BA in Technology Management with 7 years of Experience

• Experience with a management role in IT Infrastructure
• Strong understanding of network infrastructure, datacenter, and enterprise systems
• Experience managing staff who support hardware for workstations, laptops, network, Windows systems, and office applications
• Knowledge of security and compliance standards
• Experience with service desk processes
• Experience with project tracking tools
• Experience in Cybersecurity, threat/vulnerability management and tools/process
• Experience managing cloud and on-premises infrastructures
• Knowledge of data center operations, networks, storage, compute and client-level systems
• Proven ability to manage multiple projects in a fast-paced environment
• Ability to manage and mentor personnel
• Knowledge of virtualization, including HyperV, VMWare, ESX Technology and SAN storage systems
• Knowledge and experience of the configuration of DNS, DHCP, Active Directory, Domain controllers and DFS
• Knowledge of networks, including LAN and WAN technology
• Knowledge of the range of Windows Server operating systems

Qualifications: BS in Infrastructure and Cloud Services with 11 years of Experience

• Able to analyze business processes, IT systems for potential security gaps and risks, and define security requirements 
• Able to build good relationships with customers, make sure all customer requests are promptly handled and resolved for continuous, courteous and professional support coverage
• Able to communicate fluently in English
• Experience in IT and/or Information Security
• Proven experience with Project Management methodologies (Agile, Waterfall) and ITIL 
• Ability to assume a leadership role, owning the job, team player, and constantly focusing on results
• Proven experience in people management and leadership
• Hands-on experience in operating systems administration (Linux, MS Windows) and virtualization technologies (VMWare, etc)
• Knowledge of network technologies (understanding principles, network protocols, routing/switching, CCNA level)
• Knowledgeable in RDMS (Oracle SQL, MS SQL, MySQL)
• Understanding of the application development process and high availability system design approach
• Knowledgeable in DevOps/IT cloud technologies (OpenStack, OpenShift/Kubernetes, AWS)
• Knowledgeable in Python/bash development experience
• Knowledge in OSS/BSS solutions, experience in business transformation programs

Qualifications: BS in Network Security Engineering with 8 years of Experience

• Experience in IT Infrastructure Design and Delivery
• Excellent project management capabilities
• Knowledge of cloud management services (Azure or Amazon Web Services)
• Knowledge about servers, networking, disaster and recovery, and security
• Strong interpersonal and communication skills
• IT Infrastructure Experience as an IT professional, in a manufacturing environment, supporting enterprise-level systems
• Able to administer and troubleshoot IP telephone systems
• Familiar with networking installation, administration and design concepts
• Ability to work in a Manufacturing environment
• Strong Microsoft Office Skills (Excel, PowerPoint, Word, Visio, Outlook)
• Demonstrated ability to lead IT infrastructure projects
• Familiar with SOX requirements for IT systems
• Strong attention to detail and follow-up
• Capacity to work in a virtual team environment

Qualifications: BS in Information and Communication Technology with 5 years of Experience

• Experience with deploying and administering Office 365
• Experience managing Active Directory both on-prem and cloud
• Enterprise network architecture experience
• Experience working in a cloud environment (AWS)
• Experience with virtualization
• Experience managing infrastructure at an enterprise level
• Experience doing staff/vendor management
• Experience doing an enterprise cloud migration
• Experience managing large budgets
• Experience doing POC work and implementing new tooling
• Knowledge of the software development lifecycle
• Ability to assess and estimate costs associated with software and hardware expenses associated with software development or application implementation
• High level of self-motivation
• Oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Ability to work in a team environment and independently
• Ability to meet or exceed Performance Competencies

Qualifications: BS in Network Security Engineering with 10 years of Experience

• Experience in computer science or Information Systems/Technology or equivalent experience
• Experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
• Demonstrated experience leading a team, including mentorship and performance management
• Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, Mac and PC laptops, etc.
• Experience working in fast-paced technology or biotechnology environments
• IT infrastructure project-related experience in a bank / financial services company
• Excellence in interpersonal and presentation skills for interfacing with technical and non-technical audiences
• Knowledge of telephony and voice recording solutions
• Excellent interpersonal and communication skills
• Good command of both spoken and written English and Chinese (Cantonese and Mandarin)

Qualifications: BA in Operations and Information Management with 6 years of Experience

• Experience and advanced knowledge of Windows operating systems, both desktop and server levels
• Experience MSSQL database platform (non-development focus)
• Working experience in supporting and deploying with AWS and Azure IaaS, PaaS and SaaS solutions
• Working with APM tools (Nagios or other similar tools)
• Experience with Enterprise Network Infrastructure
• Experience within an EMEA IT Infrastructure Manager role
• Professional experience managing IT Service Delivery
• Management experience in a global IT environment
• Demonstrable ability to perform effectively in a global and matrixed organization
• Strong planning, communication, and organizational skills
• Self-confidence, assertiveness, and commitment
• Highly motivated person focusing on personal development
• Strong organizational, generational, and national cultural awareness
• Excellent design and product knowledge
• Strong problem-solving and analytical capabilities
• Ability to multitask and work under pressure

Qualifications: BS in IT Project Management with 8 years of Experience

• Experience leading IT/Infrastructure projects and teams including the use of Managed Service Providers
• Excellent communication and presentation skills and the ability to work with business partners and executives
• Proficiency in end-user PC operating systems, collaboration technologies, business applications and hardware capabilities
• Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities
• Must have in-depth infrastructure knowledge, specifically with Active Directory, Remote access, infrastructure upgrades and simplification
• Must have industry-leading knowledge of End User Computing, Remote Access, Active Directory, infrastructure and enterprise workforce solutions and their impact on the business
• Demonstrable experience of enterprise rollouts of major technology solutions to a 10,000+ user base
• Ability to deep dive into detail to ensure quality deliverables, and also to explain the functional capability in simple terms to business users and senior stakeholders
• Previous experience implementing infrastructure management across both on-prem and cloud estates
• Proven experience managing and maintaining on-prem estates in both Microsoft and Linux environments
• Experience in a multi-data center environment 
• Previous experience with SaaS software
• Experience of migrating on-prem infrastructure to Azure
• Working in an ISO27001 environment 
• Experienced in designing and deploying compute and storage architectures
• Knowledge of Linux/Windows OS

Qualifications: BS in Computer Networks and Security with 12 years of Experience