IT INFRASTRUCTURE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Oct 29, 2025 - The IT Infrastructure Manager has experience in IT leadership and hardware troubleshooting, delivering excellent customer service. This role requires expertise in data, cloud, application, and network security, identity and access management, cyber resilience, enterprise architecture frameworks (TOGAF/Zachman), regulatory compliance (GDPR, HIPAA, PCI-DSS), and business process automation (RPA/workflow orchestration). The Manager also needs to be adaptable, solution-focused, highly self-motivated, collaborative, and capable of handling multiple tasks while traveling globally for projects.

Essential Hard and Soft Skills for a Standout IT Infrastructure Manager Resume
  • Infrastructure Design
  • Cloud Administration
  • Security Implementation
  • IT Operations Support
  • Disaster Recovery
  • Backup Management
  • Infrastructure Automation
  • Vendor Management
  • Project Delivery
  • Resource Planning
  • Team Leadership
  • Team Development
  • Problem Resolution
  • Stakeholder Communication
  • Process Improvement
  • Risk Mitigation
  • Technical Leadership
  • Team Mentoring
  • Cross-Team Collaboration
  • Training Development

Summary of IT Infrastructure Manager Knowledge and Qualifications on Resume

1. BS in Cybersecurity with 6 years of Experience

  • Experience supporting scalable service environments.
  • Good at algorithms and data structures.
  • Good at any listed programming languages or tools: Python, GO, JavaScript, Ansible, Terraform.
  • Strong knowledge of major operating systems, such as Linux, and their administration.
  • Possess a software development practice to create tools for infrastructure/operation management and automation.
  • Knowledge of enterprise architecture integration, distributed system architecture, and cloud-native application architecture.
  • Experience in event/incident troubleshooting, root cause analysis, and mitigating production outages, as well as post-mortem and failure story sharing.
  • Familiar with software engineering and DevOps practices as well as CI/CD pipeline.
  • Familiar with Kubernetes platform architecture and administration.
  • Out-of-the-box thinker, always seeking a better way to improve performance.
  • Good communication skills with proactive, good interpersonal, and problem-solving capabilities.

2. BS in Data Science with 13 years of Experience

  • Experience in IT management and as a people manager.
  • Hands-on technical depth in complex infrastructure implementation, system upgrades, and operational troubleshooting.
  • Experience in handling IT audit/review, internal, and external.
  • Expert in managing macOS, Windows, and office networking.
  • In-depth understanding of ITIL and ISO 27001, and able to plan and deploy the IT SOP and Policy.
  • Working knowledge of cloud platforms (AWS, Azure, Google Cloud) and hybrid IT environments.
  • Experience with cybersecurity frameworks (NIST, CIS Controls, Zero Trust).
  • Experience in IT financial management (budgeting, cost optimization, ROI tracking).
  • Understanding of emerging technologies (AI in IT ops, automation, DevSecOps concepts).
  • Strong strategic thinking skills to align IT with long-term business goals.
  • Solid stakeholder management skills with proven experience managing partnerships with the senior leadership team.
  • Good communication and storytelling skills to present complex IT concepts to non-technical executives.

3. BS in Cloud Computing with 5 years of Experience

  • Experience managing Windows OS environments (desktop and server).
  • Experience supporting Microsoft SQL Server platforms (administration focus).
  • Expertise in deploying and managing AWS and Azure (IaaS, PaaS, SaaS).
  • Working experience in leading infrastructure-focused projects.
  • Working knowledge of APM/monitoring tools (e.g., Nagios).
  • Experience managing enterprise network infrastructure, including Wi-Fi (warehouse/office), SD-WAN, and Telco support.
  • Experience in developing and tracking SLAs and KPIs for teams and partners.
  • Strong ability to adopt new technologies and stay current with industry trends.
  • Proven track record of managing multiple initiatives simultaneously.
  • Strong stakeholder engagement and communication skills across technical and non-technical teams
  • Skilled in crisis management and incident response coordination.

4. BS in Information Technology with 10 years of Experience

  • Relevant professional experience managing IT Service Delivery.
  • Management experience in a global IT environment.
  • Demonstrable ability to perform effectively in a global and matrixed organization.
  • Experience working in IT operating models (centralized vs. federated vs. hybrid).
  • Working experience in multi-language, multi-region service desk management.
  • Understanding of contract and vendor SLA enforcement mechanisms.
  • Experience in business relationship management (BRM practices).
  • Working knowledge of data-driven service performance analytics and reporting.
  • Strong planning, communication, and organizational skills.
  • Self-confidence, assertiveness, and commitment.
  • A highly motivated person focusing on personal development, including strong organizational, generational, and national cultural awareness.

5. BS in Software Engineering with 9 years of Experience

  • Proven experience in administering and providing technical support for complex infrastructure environments.
  • Strong knowledge of security auditing, vulnerability scanning, and compliance best practices.
  • Excellent technical documentation and reporting skills.
  • Hands-on experience with virtualization technologies, particularly VMware ESX/vSphere (preferably with VCP certification)
  • Expertise in HP SAN technologies (3Par, Nimble, Primera) with vendor training or certification.
  • Solid understanding of networking concepts, protocols, and architectures (networking certification).
  • Experience managing plant rooms and small data centres, including power, cooling, and physical infrastructure considerations.
  • Relevant professional certifications such as ITIL, project management, or LEAN methodologies.
  • English and German language skills (professional proficiency).
  • Skilled at presenting complex infrastructure topics to non-technical audiences and senior leadership.
  • Strong tendency to identify potential issues before they become incidents and act accordingly.
  • Good time management and prioritization skills.

6. BS in Computer Science with 8 years of Experience

  • Experience in IT Infrastructure management
  • Strong knowledge of and experience with technologies such as domains, group policies, effective permissions, DNS, Registries, DHCP, WINS, firewalls, ICP, proxy servers, and other network devices.
  • Familiar with Cisco VoIP systems, Windows, Workday Finance, and M3.
  • Understanding of backup and disaster recovery methodologies.
  • Strong technical skills in providing troubleshooting and maintenance when it comes to IT Infrastructure.
  • Experience managing all technical infrastructure, services, local support, etc.
  • Strong project management skills in supporting global initiatives.
  • Very hands-on in terms of troubleshooting systems and applications, server management, etc.
  • Ability to prioritize and multitask under pressure.
  • Customer-centric approach in resolving IT service issues.
  • Strong communication in English and interpersonal skills.
  • Team-oriented mindset with the ability to work independently.

7. BS in Systems Engineering with 14 years of Experience

  • Experience in project management and supervisory responsibility.
  • Must have installed a minimum of one computer-based hospital system and have active involvement in systems analysis, implementation, and training in a minimum of four discrete major projects.
  • Experience in analysis, design, and implementation of complex medical-grade data networks and other infrastructure systems and technologies.
  • Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position.
  • Experience in the key financial indicators and balanced scorecards for the IT department.
  • Expertise in Best Practice Standards for IT service delivery within the IT department.
  • Expertise in personnel administration and confidentiality guidelines.
  • General knowledge of state and federal laws regarding employment, wage and hour, and disability management.
  • Expertise in standard office procedures, budgeting, forecasting, and variance analysis.
  • Comprehensive knowledge of HIPAA privacy and security regulations.
  • Knowledge of IT infrastructure technologies, design, and implementation in a hospital setting.
  • Fundamental skill level for Microsoft Word, Excel, PowerPoint, and Outlook.
  • Advanced skills and experience in oral and written communication, including analysis, preparation, and report presentation.

8. BS in Network Engineering with 7 years of Experience

  • Experience in IT and a leadership role.
  • Proven experience and capability working with hardware troubleshooting on desktop and laptop computers, with superb customer service skills.
  • Ability to maintain thorough knowledge of best practices for data security, cloud security, identity and access management, application security, network security/architecture, and cyber resilience.
  • Working knowledge of enterprise architecture frameworks (TOGAF, Zachman).
  • Understanding of regulatory compliance (GDPR, HIPAA, PCI-DSS, depending on industry).
  • Business process automation (RPA, workflow orchestration) knowledge.
  • Solution-focused and flexible to adapt to the needs of the business.
  • Strong analysis, conceptual, presentation, and problem-solving skills.
  • Interest and curiosity to learn new tools and technologies.
  • Ability to work in a team-oriented, collaborative environment.
  • Ability to travel for projects globally based on request.
  • Highly self-motivated and directed with effective organizational skills and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment.

9. BS in Cloud Infrastructure Management with 12 years of Experience

  • In-depth infrastructure knowledge, specifically with Active Directory, Remote access, infrastructure upgrades, and simplification.
  • Have industry-leading knowledge of End User Computing, Remote Access, Active Directory, infrastructure, and enterprise workforce solutions and their impact on the business.
  • Demonstrable experience of enterprise rollouts of major technology solutions to a 10,000+ user base.
  • Ability to deep dive into detail to ensure quality deliverables and also to explain the functional capability in simple terms to business users and senior stakeholders.
  • Experience in Microsoft/Linux, Citrix, or VMWare, accredited, or similar.
  • Working knowledge of containerization and orchestration (Docker, Kubernetes, OpenShift).
  • Experience in network segmentation, zero trust, and modern identity management.
  • Working experience with performance monitoring and observability tools (e.g., Grafana, Prometheus).
  • Working knowledge of cost optimization in large-scale IT infrastructure and cloud operations.
  • Good time management skills, structuring priorities to balance strategic and operational demands.
  • Innovation mindset, proactively scouting emerging tech for business advantage.
  • Adaptability under uncertainty,  staying effective when requirements or environments shift quickly.

10. BS in Information Technology with 7 years of Experience

  • Hands-on technical depth in complex infrastructure implementation, system upgrades and operational troubleshooting
  • Experience in handling IT audit/review, internal and external
  • Expert on managing macOS, Windows and office networking
  • In-depth understanding of ITIL and ISO 27001 and able to plan and deploy the IT SOP and Policy
  • Solid stakeholder management skills with proven experience managing partnerships with the senior leadership team
  • Experience supporting scalable service environments
  • Good at algorithms and data structures
  • Good at any listed programming languages or tools: Python, GO, JavaScript, Ansible, Terraform
  • Good communication skills with proactive, good interpersonal, and problem-solving capabilities
  • Possess strong knowledge of major operating systems, such as Linux, and their administration
  • Possess a software development practice to create tools for infrastructure/operation management and automation
  • Possess knowledge of enterprise architecture integration, distributed system architecture, and cloud-native application architecture
  • Experienced in event/incident troubleshooting, root cause analysis, and mitigating production outages, as well as post-mortem and failure story sharing
  • Familiar with software engineering and DevOps practices as well as CI/CD pipeline
  • Familiar with Kubernetes platform architecture and administration

11. BA in Business Administration (IT Focus) with 5 years of Experience

  • Experience of Office 365 admin support including Exchange hybrid installations
  • Knowledge and experience with SAN technologies
  • Good overall administration skills to include change controls
  • Ability to build and maintain relationships with 3rd party support companies and Vendors
  • Ability to mentor Internal IT department employees including apprentices
  • Experience of working in a manufacturing environment
  • Experience working with the ITIL methodology
  • Ability to support and work with users from all levels of technical knowledge
  • Significant and demonstrable experience as an Infrastructure Manager or equivalent, ideally for enterprise-scale solutions
  • Able to have exposure to cloud infrastructure (SaaS, IaaS)
  • Experience building an effective disaster recovery plan
  • Strong project management skills (e.g., Agile, Prince2)
  • Strong communication skills to maintain strong relationships with key stakeholders
  • Strong people leadership skills with the ability to lead, manage and develop a multi-disciplined team

12. BS in Systems Administration with 9 years of Experience

  • Experience developing, measuring and implementing SLAs and KPIs for the team and supporting external partners
  • Demonstrated ability to learn new technology and keep abreast of the latest technological advances
  • Demonstrated ability to efficiently manage multiple initiatives simultaneously
  • Hands-on experience with level 1 and level 2 desktop support functions
  • Hands-on experience with level 1 and level 2 field support functions
  • Strong customer focus and demonstrated experience working with/meeting business users’ requirements
  • Excellent analytical and problem-solving abilities
  • Strong interpersonal relationships, team building, collaboration and objective 
  • Strong verbal and written communication skills
  • Working knowledge of server and end-user computing virtualization
  • Working knowledge of ITIL processes and concepts
  • Functional understanding of IT infrastructure, networking, and cybersecurity
  • Knowledge of computing and mobile endpoint management, security, and tracking
  • Experience in leading successful multi-faceted IT teams overseeing IT Support, Infrastructure, and SaaS applications in a Lead or Manager capacity
  • Ability to analyze complex problems, determine root cause and implement corrective action
  • Must have certifications such as ITIL, ITAM, MCSE, MCSA, Network+, or Security+
Relevant Information
IT Infrastructure Engineer Skills, Experience, and Job Requirements