IT INFRASTRUCTURE ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Reviewed under Editorial Standards by Lam Nguyen

Updated: Oct 28, 2025 - The Information Technology (IT) Infrastructure Engineer has experience in an ITIL-based service delivery team with a strong customer service orientation and proven expertise in supporting both on-premises and cloud infrastructure. This role requires extensive knowledge of Windows server technologies, virtualization platforms such as VMware and Hyper-V, storage systems, monitoring tools, and familiarity with cloud security best practices and identity management. The engineer also has strong analytical and problem-solving skills, the ability to prioritize tasks under pressure, and excellent written and verbal communication to effectively engage with internal and external stakeholders.

Essential Hard and Soft Skills for a Standout IT Infrastructure Engineer Resume
  • Infrastructure Design
  • Network Administration
  • Server Management
  • Storage Management
  • Active Directory Admin
  • VMware Management
  • Cloud Systems
  • Backup & Recovery
  • Cybersecurity Compliance
  • Patch Management
  • Vendor Management
  • Problem Solving
  • Stakeholder Engagement
  • Technical Communication
  • Project Management
  • Escalation Handling
  • On-Call Support
  • After-Hours Support
  • SLA Improvement
  • Requirement Analysis

Summary of IT Infrastructure Engineer Knowledge and Qualifications on Resume

1. BS in Cybersecurity with 6 years of Experience

  • Experience in building and managing end-user compute infrastructure in compliance with the organization's standards.
  • Exposure/Understanding of Infosec tools like AV, DLP, Patch Management, Vulnerability Management, etc.
  • Hands-on experience in handling BitLocker, Patch Management, and SCCM.
  • Good knowledge of M365, like Intune, Azure VDI.
  • Working knowledge of VMWare and server concepts (L1).
  • Hands-on experience in troubleshooting Mac (L2), Windows (L3).
  • Experience in working with an ITSM tool.
  • Strong leadership, team player skills, and working closely with the offshore IT team.
  • Excellent verbal and written communications.
  • Innovative and solution-oriented attitude.
  • Excellent in Coordination with cross-functional teams and vendors for evaluation/rollout of new technologies.
  • Exposure to ISO27K.

2. BS in Information Technology with 5 years of Experience

  • Experience with Microsoft packages, including Exchange, SQL, Audio protection, Website/HTML coding, and Remote Desktop Services
  • Significant experience in PC configuration and setup.
  • Proven experience within a standalone support role.
  • Strong experience in networking technologies (Cisco, switches, routers, and firewalls).
  • Experience in using Ventrata or a similar system.
  • Expert knowledge of antivirus platforms, security products, and email gateways.
  • Strong project management experience.
  • Excellent communication skills and the ability to translate technical information clearly to users in a non-technical manner
  • Excellent problem-solving, interpersonal, and organisational skills.
  • Ability to work independently and provide support with multiple projects/priorities.
  • Experience working in a seasonal environment in the leisure and tourism sector.

3. BS in Computer Science with 8 years of Experience

  • Proven experience in IT Infrastructure management and support.
  • Strong hands-on expertise with VMware vCenter and other VMware hypervisors.
  • Solid understanding of network topology and concepts, with practical experience in managing Cisco networking devices (switches, routers, fiber channel).
  • Working knowledge of firewall technologies, preferably Palo Alto.
  • Experience in designing, implementing, and supporting Wi-Fi infrastructures.
  • Proficiency in enterprise storage solutions, including SAN and NAS.
  • Strong knowledge of Active Directory services, including domain policies and VDI solutions.
  • Solid analytical thinking skills for diagnosing complex infrastructure and networking issues.
  • Problem-solving mindset with a proactive approach to preventing issues.
  • Excellent collaboration and communication skills, with the ability to work effectively across teams.
  • Comfortable operating within globally distributed teams and cross-functional environments.

4. BS in Network Engineering with 7 years of Experience

  • Experience working in an ITIL-based service delivery team, with a strong customer service orientation.
  • Extensive knowledge of Windows server technologies (AD, DNS, DHCP, GPO), delivered via both physical and virtual methods.
  • Good understanding of Microsoft licensing models.
  • Proven experience in supporting both on-premises and cloud infrastructure.
  • Knowledge of virtualization platforms (VMware, Hyper-V) and storage systems.
  • Exposure to monitoring tools (e.g., SolarWinds, Nagios, SCOM) for proactive issue detection.
  • Awareness of cloud security best practices and identity management (e.g., Azure AD, MFA).
  • Able to prioritise tasks and work under pressure, but still demonstrate a high degree of proven analytical and problem-solving ability.
  • Must be able to work collaboratively with a range of colleagues, both in the wider organisation and with external stakeholders
  • Strong problem-solving skills and the ability to respond flexibly and with agility in challenging situations.
  • A "can-do" attitude and willingness to be "hands-on" if called for.
  • Excellent written and verbal communication skills to communicate effectively with internal and external stakeholders.

5. BS in Computer Science with 5 years of Experience

  • Knowledge of Cloud Collaboration Platforms, Google Workspace or Microsoft Office 365
  • Experience configuring cloud collaboration platforms for multiple user types
  • Knowledge of software application architectures (e.g., 3-tier, monolithic, microservice, cloud native, serverless)
  • Demonstrated knowledge of cloud-based architecture, including modern multi-cloud architectures
  • Ability to manage and troubleshoot cloud-based applications, and identify common causes of performance issues independently and/or with help from vendors in cloud applications
  • Experience with Google Workspace and/or Google Cloud Platform (GCP), AWS, Azure, and IBM Cloud 
  • Demonstrated knowledge of LAN/WAN networking, including SD-WAN, TCP/IP, ACLs, VLANs, DNS, DHCP, SNMP, SSL-VPN and IPSec VPN configurations
  • Experience with Nutanix and Rubrik 
  • Experience working in complex Hybrid Cloud environments 
  • Advanced Experience with desktop imaging techniques, including the WIM image format, building images and deploying them

6. BS in Information Technology with 3 years of Experience

  • IT knowledge, including large and automated data transfer, VPN technologies, and databases
  • Working experience in systems networking and integration
  • Understanding databases, e.g., MySQL, PostgreSQL
  • Strong communication skills, including presentations, leading client meetings
  • Able to work well under pressure
  • Able to be an excellent self-manager and can work flexibly without close supervision
  • Excellent knowledge in IT infrastructure, in particular the design and operation of Microsoft Active Directory in enterprise environments
  • Fundamental programming skills in one or more languages of the following: Python, Java, Golang, Ruby
  • Fluent in German and English

7. BA in Management Information Systems with 4 years of Experience

  • Able to work effectively with limited supervision
  • Proven track record of working well under pressure, delivering quality results, and meeting task schedules/deadlines while meeting or exceeding business requirements and goals
  • Must demonstrate initiative and ability to self-manage time and tasks with minimal direction
  • Basic SQL Server Knowledge, Load Balancers, Dynamic Routing Protocols, DNS
  • Experience with Palo Alto Next Generation firewalls or equivalent
  • Must be conversational in Chinese and English (at a minimum)
  • Possess an exceptional work ethic with a passion for providing world-class service
  • Must be able to work independently or as a team in a cross-functional team environment while responding effectively to changing priorities
  • Exceptional oral and written communication skills and the capability to work with customers at all levels
  • Prior experience working with and managing outside vendors
  • Demonstrated ability to think strategically to deliver innovative solutions
  • Must have strong problem-solving skills
  • Ability to work well under pressure

8. BS in Network Engineering with 6 years of Experience

  • Experience installing, configuring, and managing network devices (routers, firewalls and switches - Cisco Enterprise, Cisco Meraki, Palo Alto equipment)
  • Fundamental knowledge of SIP Trunking and VoIP technologies/solutions (e.g., 8x8, Dialpad, RingCentral, Cisco)
  • Experience in troubleshooting VoIP-related issues, utilizing Wireshark and other troubleshooting tools
  • Familiarity with managing IP PBX systems, configuring auto attendants, call flows, call queues, ring groups, etc.
  • Knowledge of the healthcare regulatory frameworks including the HIPAA Security Rule, NIST, and PCI
  • Basic experience building security policies across systems in a regulated environment
  • Demonstrated experience working on securing network infrastructure including Routers, Switches, and Firewall equipment
  • Basic knowledge of IDS and IPS devices and their role in securing an organization
  • Advanced hands-on experience securing Windows Server and desktop environments including Group Policy, Security Policies and BitLocker/FileVault encryption
  • Basic knowledge of encryption standards and how they apply across multiple platforms

9. BA in Computer Systems Management with 8 years of Experience

  • Experience using audit tools to perform audits and produce audit reports
  • Experience with Windows Server 2012 / 2016 / 2019 and SQL Server 2012 / 2014 / 2016 / 2019 and Linux Operating Systems (CentOS, RedHat, Ubuntu, etc)
  • Hands-on experience working with virtualization platforms such as Nutanix AHV, VMware ESXi, Microsoft Hyper-V, Citrix XenServer, etc.
  • High-level knowledge in configuring and maintaining Active Directory, DNS/DHCP, Group Policy, Failover Clustering, File Services, Certificate Management, IIS, and Remote Desktop Services
  • Experience with Microsoft RDS/VDI or other VDI (Citrix XenDesktop, VMware Horizon, Nutanix Frame) solutions
  • Intermediate Linux/Windows scripting experience with PowerShell, Bash, Python, etc
  • Experience with configuring, maintaining, troubleshooting and performing backups and restores from platforms such as Rubrik, Veeam, Cohesity, Zerto, Symantec BackupExec, etc
  • Experience using various types of APIs and associated tools (Postman, Insomnia REST Client, etc.)
  • Familiarity with email security methodology such as TLS, S/Mime, PGP, Secure Web-based tools
  • Strong familiarity with Google Workspace Enterprise (fka G Suite Enterprise) and Proofpoint
  • Familiarity with configuring and managing Identity Management solutions such as Google Cloud
  • Able to identify Okta, Cisco DUO, OneLogin, CyberArk, etc.

10. BA in Technology Management with 4 years of Experience

  • Experience in configuring Windows Group Policy and the impact on desktop clients in a distributed model
  • Expert experience working in a cloud collaboration environment like Google Workspace (GWS) or Office 365 and the impact on the information worker workflow and managing configuration settings within those tools to optimize the user experience
  • Advanced understanding of web browser platforms (e.g., Google Chrome, Microsoft Edge, Firefox, etc) and their configuration
  • Experience building software deployment packages to be deployed to a software deployment tool
  • Knowledge of software distribution platforms
  • Experience with Anti-Virus/Endpoint protection platforms like SentinelOne, Sophos, Symantec or TrendMicro
  • Knowledge/experience with macOS endpoints and how they function in an enterprise environment
  • Experience with ConnectWise Automate and/or Jamf 
Editorial Process

Lamwork content is developed through structured review of publicly available job postings and documented hiring trends.

Editorial operations are managed by Thanh Huyen, Managing Editor, with research direction and final oversight by Lam Nguyen, Founder & Editorial Lead. Content is periodically reviewed to reflect observable labor market changes.

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