IT INFRASTRUCTURE ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Sep 22, 2025 - The IT Infrastructure Engineer has experience in an ITIL-based service delivery team with a strong customer service orientation and proven expertise in supporting both on-premises and cloud infrastructure. This role requires extensive knowledge of Windows server technologies, virtualization platforms such as VMware and Hyper-V, storage systems, monitoring tools, and familiarity with cloud security best practices and identity management. The Engineer also has strong analytical and problem-solving skills, the ability to prioritise tasks under pressure, and excellent written and verbal communication to effectively engage with internal and external stakeholders.

Essential Hard and Soft Skills for a Standout IT Infrastructure Engineer Resume
  • Infrastructure Design
  • Network Administration
  • Server Management
  • Storage Management
  • Active Directory Admin
  • VMware Management
  • Cloud Systems
  • Backup & Recovery
  • Cybersecurity Compliance
  • Patch Management
  • Vendor Management
  • Problem Solving
  • Stakeholder Engagement
  • Technical Communication
  • Project Management
  • Escalation Handling
  • On-Call Support
  • After-Hours Support
  • SLA Improvement
  • Requirement Analysis

Summary of IT Infrastructure Engineer Knowledge and Qualifications on Resume

1. BS in Cybersecurity with 6 years of Experience

  • Experience in building and managing end-user compute infrastructure in compliance with the organization's standards.
  • Exposure/Understanding of Infosec tools like AV, DLP, Patch Management, Vulnerability Management, etc.
  • Hands-on experience in handling BitLocker, Patch Management, and SCCM.
  • Good knowledge of M365, like Intune, Azure VDI.
  • Working knowledge of VMWare and server concepts (L1).
  • Hands-on experience in troubleshooting Mac (L2), Windows (L3).
  • Experience in working with an ITSM tool.
  • Strong leadership, team player skills, and working closely with the offshore IT team.
  • Excellent verbal and written communications.
  • Innovative and solution-oriented attitude.
  • Excellent in Coordination with cross-functional teams and vendors for evaluation/rollout of new technologies.
  • Exposure to ISO27K.

2. BS in Information Technology with 5 years of Experience

  • Experience with Microsoft packages, including Exchange, SQL, Audio protection, Website/HTML coding, and Remote Desktop Services
  • Significant experience in PC configuration and setup.
  • Proven experience within a standalone support role.
  • Strong experience in networking technologies (Cisco, switches, routers, and firewalls).
  • Experience in using Ventrata or a similar system.
  • Expert knowledge of antivirus platforms, security products, and email gateways.
  • Strong project management experience.
  • Excellent communication skills and the ability to translate technical information clearly to users in a non-technical manner
  • Excellent problem-solving, interpersonal, and organisational skills.
  • Ability to work independently and provide support with multiple projects/priorities.
  • Experience working in a seasonal environment in the leisure and tourism sector.

3. BS in Computer Science with 8 years of Experience

  • Proven experience in IT Infrastructure management and support.
  • Strong hands-on expertise with VMware vCenter and other VMware hypervisors.
  • Solid understanding of network topology and concepts, with practical experience in managing Cisco networking devices (switches, routers, fiber channel).
  • Working knowledge of firewall technologies, preferably Palo Alto.
  • Experience in designing, implementing, and supporting Wi-Fi infrastructures.
  • Proficiency in enterprise storage solutions, including SAN and NAS.
  • Strong knowledge of Active Directory services, including domain policies and VDI solutions.
  • Solid analytical thinking skills for diagnosing complex infrastructure and networking issues.
  • Problem-solving mindset with a proactive approach to preventing issues.
  • Excellent collaboration and communication skills, with the ability to work effectively across teams.
  • Comfortable operating within globally distributed teams and cross-functional environments.

4. BS in Network Engineering with 7 years of Experience

  • Experience working in an ITIL-based service delivery team, with a strong customer service orientation.
  • Extensive knowledge of Windows server technologies (AD, DNS, DHCP, GPO), delivered via both physical and virtual methods.
  • Good understanding of Microsoft licensing models.
  • Proven experience in supporting both on-premises and cloud infrastructure.
  • Knowledge of virtualization platforms (VMware, Hyper-V) and storage systems.
  • Exposure to monitoring tools (e.g., SolarWinds, Nagios, SCOM) for proactive issue detection.
  • Awareness of cloud security best practices and identity management (e.g., Azure AD, MFA).
  • Able to prioritise tasks and work under pressure, but still demonstrate a high degree of proven analytical and problem-solving ability.
  • Must be able to work collaboratively with a range of colleagues, both in the wider organisation and with external stakeholders
  • Strong problem-solving skills and the ability to respond flexibly and with agility in challenging situations.
  • A "can-do" attitude and willingness to be "hands-on" if called for.
  • Excellent written and verbal communication skills to communicate effectively with internal and external stakeholders.
Relevant Information
Cloud Infrastructure Engineer Skills, Experience, and Job Requirements
Infrastructure Automation Engineer Skills, Experience, and Job Requirements
Infrastructure Systems Engineer Skills, Experience, and Job Requirements
Infrastructure Security Engineer Skills, Experience, and Job Requirements