IT INFRASTRUCTURE ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Oct 28, 2025 - The Information Technology (IT) Infrastructure Engineer has experience in an ITIL-based service delivery team with a strong customer service orientation and proven expertise in supporting both on-premises and cloud infrastructure. This role requires extensive knowledge of Windows server technologies, virtualization platforms such as VMware and Hyper-V, storage systems, monitoring tools, and familiarity with cloud security best practices and identity management. The engineer also has strong analytical and problem-solving skills, the ability to prioritize tasks under pressure, and excellent written and verbal communication to effectively engage with internal and external stakeholders.

Essential Hard and Soft Skills for a Standout IT Infrastructure Engineer Resume
  • Infrastructure Design
  • Network Administration
  • Server Management
  • Storage Management
  • Active Directory Admin
  • VMware Management
  • Cloud Systems
  • Backup & Recovery
  • Cybersecurity Compliance
  • Patch Management
  • Vendor Management
  • Problem Solving
  • Stakeholder Engagement
  • Technical Communication
  • Project Management
  • Escalation Handling
  • On-Call Support
  • After-Hours Support
  • SLA Improvement
  • Requirement Analysis

Summary of IT Infrastructure Engineer Knowledge and Qualifications on Resume

1. BS in Cybersecurity with 6 years of Experience

  • Experience in building and managing end-user compute infrastructure in compliance with the organization's standards.
  • Exposure/Understanding of Infosec tools like AV, DLP, Patch Management, Vulnerability Management, etc.
  • Hands-on experience in handling BitLocker, Patch Management, and SCCM.
  • Good knowledge of M365, like Intune, Azure VDI.
  • Working knowledge of VMWare and server concepts (L1).
  • Hands-on experience in troubleshooting Mac (L2), Windows (L3).
  • Experience in working with an ITSM tool.
  • Strong leadership, team player skills, and working closely with the offshore IT team.
  • Excellent verbal and written communications.
  • Innovative and solution-oriented attitude.
  • Excellent in Coordination with cross-functional teams and vendors for evaluation/rollout of new technologies.
  • Exposure to ISO27K.

2. BS in Information Technology with 5 years of Experience

  • Experience with Microsoft packages, including Exchange, SQL, Audio protection, Website/HTML coding, and Remote Desktop Services
  • Significant experience in PC configuration and setup.
  • Proven experience within a standalone support role.
  • Strong experience in networking technologies (Cisco, switches, routers, and firewalls).
  • Experience in using Ventrata or a similar system.
  • Expert knowledge of antivirus platforms, security products, and email gateways.
  • Strong project management experience.
  • Excellent communication skills and the ability to translate technical information clearly to users in a non-technical manner
  • Excellent problem-solving, interpersonal, and organisational skills.
  • Ability to work independently and provide support with multiple projects/priorities.
  • Experience working in a seasonal environment in the leisure and tourism sector.

3. BS in Computer Science with 8 years of Experience

  • Proven experience in IT Infrastructure management and support.
  • Strong hands-on expertise with VMware vCenter and other VMware hypervisors.
  • Solid understanding of network topology and concepts, with practical experience in managing Cisco networking devices (switches, routers, fiber channel).
  • Working knowledge of firewall technologies, preferably Palo Alto.
  • Experience in designing, implementing, and supporting Wi-Fi infrastructures.
  • Proficiency in enterprise storage solutions, including SAN and NAS.
  • Strong knowledge of Active Directory services, including domain policies and VDI solutions.
  • Solid analytical thinking skills for diagnosing complex infrastructure and networking issues.
  • Problem-solving mindset with a proactive approach to preventing issues.
  • Excellent collaboration and communication skills, with the ability to work effectively across teams.
  • Comfortable operating within globally distributed teams and cross-functional environments.

4. BS in Network Engineering with 7 years of Experience

  • Experience working in an ITIL-based service delivery team, with a strong customer service orientation.
  • Extensive knowledge of Windows server technologies (AD, DNS, DHCP, GPO), delivered via both physical and virtual methods.
  • Good understanding of Microsoft licensing models.
  • Proven experience in supporting both on-premises and cloud infrastructure.
  • Knowledge of virtualization platforms (VMware, Hyper-V) and storage systems.
  • Exposure to monitoring tools (e.g., SolarWinds, Nagios, SCOM) for proactive issue detection.
  • Awareness of cloud security best practices and identity management (e.g., Azure AD, MFA).
  • Able to prioritise tasks and work under pressure, but still demonstrate a high degree of proven analytical and problem-solving ability.
  • Must be able to work collaboratively with a range of colleagues, both in the wider organisation and with external stakeholders
  • Strong problem-solving skills and the ability to respond flexibly and with agility in challenging situations.
  • A "can-do" attitude and willingness to be "hands-on" if called for.
  • Excellent written and verbal communication skills to communicate effectively with internal and external stakeholders.

5. BS in Computer Science with 5 years of Experience

  • Knowledge of Cloud Collaboration Platforms, Google Workspace or Microsoft Office 365
  • Experience configuring cloud collaboration platforms for multiple user types
  • Knowledge of software application architectures (e.g., 3-tier, monolithic, microservice, cloud native, serverless)
  • Demonstrated knowledge of cloud-based architecture, including modern multi-cloud architectures
  • Ability to manage and troubleshoot cloud-based applications, and identify common causes of performance issues independently and/or with help from vendors in cloud applications
  • Experience with Google Workspace and/or Google Cloud Platform (GCP), AWS, Azure, and IBM Cloud 
  • Demonstrated knowledge of LAN/WAN networking, including SD-WAN, TCP/IP, ACLs, VLANs, DNS, DHCP, SNMP, SSL-VPN and IPSec VPN configurations
  • Experience with Nutanix and Rubrik 
  • Experience working in complex Hybrid Cloud environments 
  • Advanced Experience with desktop imaging techniques, including the WIM image format, building images and deploying them

6. BS in Information Technology with 3 years of Experience

  • IT knowledge, including large and automated data transfer, VPN technologies, and databases
  • Working experience in systems networking and integration
  • Understanding databases, e.g., MySQL, PostgreSQL
  • Strong communication skills, including presentations, leading client meetings
  • Able to work well under pressure
  • Able to be an excellent self-manager and can work flexibly without close supervision
  • Excellent knowledge in IT infrastructure, in particular the design and operation of Microsoft Active Directory in enterprise environments
  • Fundamental programming skills in one or more languages of the following: Python, Java, Golang, Ruby
  • Fluent in German and English

7. BA in Management Information Systems with 4 years of Experience

  • Able to work effectively with limited supervision
  • Proven track record of working well under pressure, delivering quality results, and meeting task schedules/deadlines while meeting or exceeding business requirements and goals
  • Must demonstrate initiative and ability to self-manage time and tasks with minimal direction
  • Basic SQL Server Knowledge, Load Balancers, Dynamic Routing Protocols, DNS
  • Experience with Palo Alto Next Generation firewalls or equivalent
  • Must be conversational in Chinese and English (at a minimum)
  • Possess an exceptional work ethic with a passion for providing world-class service
  • Must be able to work independently or as a team in a cross-functional team environment while responding effectively to changing priorities
  • Exceptional oral and written communication skills and the capability to work with customers at all levels
  • Prior experience working with and managing outside vendors
  • Demonstrated ability to think strategically to deliver innovative solutions
  • Must have strong problem-solving skills
  • Ability to work well under pressure

8. BS in Network Engineering with 6 years of Experience

  • Experience installing, configuring, and managing network devices (routers, firewalls and switches - Cisco Enterprise, Cisco Meraki, Palo Alto equipment)
  • Fundamental knowledge of SIP Trunking and VoIP technologies/solutions (e.g., 8x8, Dialpad, RingCentral, Cisco)
  • Experience in troubleshooting VoIP-related issues, utilizing Wireshark and other troubleshooting tools
  • Familiarity with managing IP PBX systems, configuring auto attendants, call flows, call queues, ring groups, etc.
  • Knowledge of the healthcare regulatory frameworks including the HIPAA Security Rule, NIST, and PCI
  • Basic experience building security policies across systems in a regulated environment
  • Demonstrated experience working on securing network infrastructure including Routers, Switches, and Firewall equipment
  • Basic knowledge of IDS and IPS devices and their role in securing an organization
  • Advanced hands-on experience securing Windows Server and desktop environments including Group Policy, Security Policies and BitLocker/FileVault encryption
  • Basic knowledge of encryption standards and how they apply across multiple platforms

9. BA in Computer Systems Management with 8 years of Experience

  • Experience using audit tools to perform audits and produce audit reports
  • Experience with Windows Server 2012 / 2016 / 2019 and SQL Server 2012 / 2014 / 2016 / 2019 and Linux Operating Systems (CentOS, RedHat, Ubuntu, etc)
  • Hands-on experience working with virtualization platforms such as Nutanix AHV, VMware ESXi, Microsoft Hyper-V, Citrix XenServer, etc.
  • High-level knowledge in configuring and maintaining Active Directory, DNS/DHCP, Group Policy, Failover Clustering, File Services, Certificate Management, IIS, and Remote Desktop Services
  • Experience with Microsoft RDS/VDI or other VDI (Citrix XenDesktop, VMware Horizon, Nutanix Frame) solutions
  • Intermediate Linux/Windows scripting experience with PowerShell, Bash, Python, etc
  • Experience with configuring, maintaining, troubleshooting and performing backups and restores from platforms such as Rubrik, Veeam, Cohesity, Zerto, Symantec BackupExec, etc
  • Experience using various types of APIs and associated tools (Postman, Insomnia REST Client, etc.)
  • Familiarity with email security methodology such as TLS, S/Mime, PGP, Secure Web-based tools
  • Strong familiarity with Google Workspace Enterprise (fka G Suite Enterprise) and Proofpoint
  • Familiarity with configuring and managing Identity Management solutions such as Google Cloud
  • Able to identify Okta, Cisco DUO, OneLogin, CyberArk, etc.

10. BA in Technology Management with 4 years of Experience

  • Experience in configuring Windows Group Policy and the impact on desktop clients in a distributed model
  • Expert experience working in a cloud collaboration environment like Google Workspace (GWS) or Office 365 and the impact on the information worker workflow and managing configuration settings within those tools to optimize the user experience
  • Advanced understanding of web browser platforms (e.g., Google Chrome, Microsoft Edge, Firefox, etc) and their configuration
  • Experience building software deployment packages to be deployed to a software deployment tool
  • Knowledge of software distribution platforms
  • Experience with Anti-Virus/Endpoint protection platforms like SentinelOne, Sophos, Symantec or TrendMicro
  • Knowledge/experience with macOS endpoints and how they function in an enterprise environment
  • Experience with ConnectWise Automate and/or Jamf 
Relevant Information
IT Infrastructure Manager Skills, Experience, and Job Requirements