• Perform design and specification of infrastructure systems for networks, building communication, audiovisual, and security systems.
• Coordinate with architects, mechanical, and electrical engineers to define spatial requirements and align low-voltage system needs.
• Develop telecommunications and physical security drawings and CSI specifications for construction documentation.
• Oversee project progress and deadlines across all phases from Schematic Design through Construction Administration.
• Prepare low-voltage RFPs to be included in bid packages.
• Manage the operation, configuration, and maintenance of implemented infrastructure systems.
• Design and support testing environments for infrastructure and technology projects.
• Plan and maintain high-availability network systems to ensure maximum performance.
• Collaborate within the Engineering team to contribute to long-term infrastructure development.

Skills: System Design, Network Planning, Low-Voltage, Telecom Documentation, Security Design, Project Management, High-Availability, Testing Maintenance

• Ensure lab content complies with HOL guidelines for consistency, scalability, security, and reliability.
• Guide lab development teams and lead the creation of innovative labs that support lead generation.
• Work with cloud providers and VMware Learning Platform teams to validate lab environment functionality.
• Monitor deployed labs and coordinate with teams to resolve technical issues quickly.
• Design and implement enterprise infrastructure services and application solutions as a solutions architect or consultant.
• Provide technical marketing or product marketing input for emerging technologies.
• Apply systems engineering expertise within infrastructure or enterprise software environments.
• Act as operational technical lead for Azure-based cloud services.
• Participate in IT Infrastructure Team design sessions to capture and document requirements.
• Offer guidance on Azure services, Microsoft 365, and Windows Server administration.

Skills: Lab Compliance, Lab Development, Cloud Validation, Issue Resolution, Infrastructure Design, Technical Marketing, Systems Engineering, Azure Guidance

• Deliver and maintain the technical infrastructure that underpins operational services.
• Ensure tasks and support incidents are prioritised and resolved in accordance with business requirements.
• Manage the offboarding of IT services being replaced or decommissioned.
• Provide escalation support for IT Operations and assist during changes or high-demand periods.
• Host workshops with IT Teams when new products or changes are rolled out to the business.
• Work with Engineering and other departments to improve services delivered to clients and end users.
• Manage the log collection framework, including access controls, preservation, and correction of misconfigured or non-reporting services.
• Attend seminars and events to enhance knowledge of the IT landscape and understand developments in existing and emerging products and solutions.
• Liaise with other departments on security-related items.
• Develop and maintain a technology wiki of new services to support the team and company-wide understanding of issue resolution, configuration, and effective service use.

Skills: Infrastructure Management, Incident Resolution, Service Offboarding, Escalation Support, IT Workshops, Service Improvement, Log Management, Knowledge Documentation

• Work in a highly varied and diverse role as part of a small IT function, responsible for IT operations across the business, monitoring servers, desktops, and network infrastructure.
• Act as an escalation point for day-to-day technical support queries from internal users.
• Plan, manage, improve, and implement projects to meet business needs and support business goals, ensuring all infrastructure and systems are cost-effective and aligned with requirements.
• Assist in the design and management of AWS-hosted infrastructure.
• Collaborate with the software development team to deploy development, staging, and production environments for all projects.
• Lead the implementation of all changes to infrastructure.
• Liaise with third-party support and external suppliers to maintain ongoing software and hardware support.
• Ensure all changes and improvements are performed efficiently, with minimal disruption to business operations.
• Keep stakeholders and users updated with changes.
• Provide technical subject matter expertise for business projects.

Skills: IT Operations, Technical Support, Project Management, AWS Infrastructure, DevOps Collaboration, Change Implementation, Vendor Management, Stakeholder Communication

• Design, configure, implement, assess, and maintain all infrastructure platforms and their associated software.
• Ensure best practices are applied to maintain high performance and stability, including cloud, SaaS, routers, servers, switches, firewalls, intrusion detection and prevention, anti-virus, and cryptography systems.
• Review the use and effectiveness of current services delivered by IT and identify new ways to improve, stabilize, and protect corporate data.
• Lead projects involving the deployment of large-scale corporate or end-user changes and produce fault-finding guides for IT Operations.
• Investigate recurring issues raised by IT Operations to resolve and mitigate them.
• Develop knowledge and obtain certification in current corporate services.
• Serve as an SME to mentor others, support escalated issues, and further develop services to maximize IT investment.
• Manage corporate infrastructure design and implementation of changes for on-premises, co-location, and cloud environments.
• Develop solutions to improve business continuity and data recovery.
• Collaborate with IT Teams to develop methods that enhance the monitoring of services across all environments.

Skills: Infrastructure Design, Cloud & SaaS, Network Security, Service Improvement, Project Leadership, Issue Resolution, SME Mentoring, Business Continuity

• Support and manage security and monitoring tools across the global Games Workshop estate
• Identify information security deficiencies or risks to appropriate parties, and implement measures appropriately
• Configure, maintain and support all WAN Technologies including VPN, Routers and firewalls
• Configure, maintain and support all servers and server technologies including VMware, Windows, Cloud Servers, all GW application servers, including Dev, Test and Production
• Configure, maintain and support all Networking Technologies including switches and access points
• Manage the server estate and inventory, ensuring appropriate use of GW technology
• Ensure IT Services are delivered against defined SLA's
• Verifying the quality, accuracy and timelines of response
• Monitor, support and maintain incidents and requests in accordance with the incident, major incident and problem management process, with a focus on driving down repeat tickets
• Ensure agreed IT solutions are resilient including backups and DR of agreed services
• Ensure all documentation including technical designs, architecture diagrams, inventory, licensing, and support documentation, is kept up to date and knowledge is shared appropriately

Skills: Network Administration, Server Management, Information Security, Firewall Configuration, VPN Management, VMware Administration, Cloud Infrastructure, Incident Management

• Deploy support and administrate IT infrastructure services and systems, voice and data network, monitor and maintain databases and end-to-end support communication capabilities (LAN and WAN)
• Document and maintain policies and procedures, ensuring projects are completed within budget guidelines and maintain best practices
• Providing 1st and 2nd line support to all the IT systems and services provided and used by CAREEM
• Provide 1st, 2nd and 3rd line of support to end user desktop computing environment/Systems Provisioning, support and maintenance of Mobile devices as per to company’s guidelines
• Providing end-user technical support, ensuring all service requests, incidents and change requests are logged and tracked via the ITSM tool (Jira) and relevant processes are followed at all times
• Working on escalated Incidents from the IT Service Desk and ensuring that Incidents are updated daily with meaningful updates, quality and troubleshooting steps performed
• Ensure that incidents are resolved within the set SLA’s
• Responsible for changes affecting the IT infrastructure and that such changes take place in a controlled and auditable manner
• Keeping up to date with the latest technology changes and industry practices
• Documentation of CAREEM network infrastructure (HW/SW inventory, network documentation, etc.)
• Manage incidents to ensure rapid resolution, including Root cause analysis
• Managing incidents to ensure all avenues are explored
• Weighing up possible solutions and associated risk
• Work with internal and external stakeholders to monitor and maintain the IT security health of the Automatic Fare Collection system
• Participate in the analysis and resolution of IT security issues and incidents related to the Automatic Fare Collection system
• Participate in Automatic Fare Collection system projects and provide inputs on new security technologies 
• Assist in the review of technical implementations and processes to ensure that proper IT security controls are in place
• Assist in developing new and updating existing IT security policies, standards and guidelines for the Automatic Fare Collection system

Skills: IT Infrastructure Management, Network Administration, Database Monitoring, End-User Support, Incident Management, IT Security, Change Control, Technical Documentation

• Support and maintain core infrastructure
• Complete daily check, project reporting and BAU Support
• Successfully deliver Infrastructure projects
• Support and Configure Citrix Applications and Infrastructure
• Support VMware hyper
• Design, analyze, develop and implement networks and systems
• Provide advanced design and engineering functions for network and network security systems
• Identify opportunities and recommend solutions for improving service efficiency and effectiveness
• Work closely with stakeholders to provide guidance and advice about infrastructure issues
• Implement changes on production systems following change management practices
• Provide levels II and III support for networking, hardware and operating system issues
• Liaise with vendors to ensure issues are resolved within the SLA
• Document operational procedures
• Participate in a 24/7 on-call roster

Skills: Infrastructure Management, Network Design, VMware Administration, Citrix Support, Network Security, Change Management, System Implementation, Technical Support

• Monitoring and controlling core business infrastructure solutions and services
• Executing and monitoring day-to-day routine tasks related to the operation of infrastructure components and applications
• Working with colleagues and third-party teams, identifying and managing technical problems and incidents through to resolution
• Ensuring the access and security controls are maintained to comply with relevant policies and regulations
• Working with colleagues and third-party teams to resolve Incidents and technical Problems to return the service to users, while working under the agreed SLA
• Arranging and performing network software and hardware upgrades
• Applying LAN/WAN security, antivirus and spam control measures
• Administering the operation of services related to all local area and wide area networks, following company policies and procedures
• Investigating and solving problems related to local area networks/wide area network performance, connectivity and related issues
• Responding effectively and speedily to any problems

Skills: Infrastructure Operations, Network Administration, Incident Resolution, Access Control, Security Compliance, LAN/WAN Management, System Monitoring, Problem Solving

• Analyzing clients' existing systems including Hardware/Network/Software
• Manage the cycle of internal IT Assets
• Designing an infrastructure system design including Hardware capacity planning and Hardware/Network/OS/Middleware level security consideration
• Drawing up, documenting System Designs and System configurations
• Test all changes to networks, hardware, software, and deployed applications
• Supporting users on change control and system updates
• Maintain and monitor network, storage, security and computer systems to meet the organization's current and future requirements including performance perspective
• Configure and verify backups of critical systems and data
• Performs problem analysis to resolve system issues
• Providing solutions within the area of responsibility, coordinates the implementation of fixes and enhancements
• Provides backup for other analysts
• Responds to critical issues during off-hours 
• Prepare status reviews and reports regarding monitoring results and issue lists
• Working closely with colleagues, developers, vendors and end users to ensure technical compatibility and user satisfaction
• Maintain a good working knowledge of current infrastructure and future trends

Skills: System Analysis, Infrastructure Design, Hardware Management, Network Security, Backup Configuration, Change Control, Performance Monitoring, Problem Resolution

• Provide the technological foundation for the organization’s day-to-day operations
• Minimizing IT outages requires constant upkeep of the network infrastructure
• Handle updates, upgrades, and other maintenance tasks in both hardware and software areas
• Look for ways to make the network and infrastructure more efficient, cost-effective, and secure
• Partnering with the core infrastructure team to bring best practices into the platform 
• Managing infrastructure within Amazon Web Services (AWS) including EC2 and RDS
• Creating user and IAM accounts to ensure system security by careful allocation of least privilege permissions
• Creating a backup and recovery strategy for databases, and regularly testing the backups to ensure usability
• Monitoring database systems and related applications

Skills: Network Maintenance, Infrastructure Management, System Upgrades, AWS Administration, IAM Security, Backup Strategy, Database Monitoring, Performance Optimization

• Creating reports by querying from the database (as per need) 
• Monitoring and optimizing the database’s performance using either manual or automated tools 
• Establish a microservices plan for data services
• Set up integration environments and provision databases for new projects
• Continuously monitor and optimize performance
• Plan for downtime and high availability using multiple data center disaster recovery capabilities
• Manage/support SSRS in a multi-tier architecture
• Triaging and resolving production issues as per SLA’s
• Planning for and allocating the database system’s physical requirements, such as memory, disk space, network requirements, etc.
• Partnering with product teams to build new CI/CD tools and techniques to automate the build/deploy pipeline

Skills: Database Management, Performance Optimization, Data Integration, Microservices Architecture, Disaster Recovery, SSRS Administration, CI/CD Automation, Production Support

• Responsible for the IT service of infrastructure network, system storage and backup in fulfilling project objectives, goals and meeting project milestones and deliverables together with vendor management
• Responsible for the smooth operations of infrastructure and services in the data center IT system and several remote sites in supporting network, anti-virus, database, and security compliance
• Responsible for managing the day-to-day operation of ICT including performance, integrity, and security, reporting service level, tracking of IT operational metrics, and database (including planning and troubleshooting
• Implement, comply and enforce IT-related policies, guidelines, IT operation procedures, and standards for compliance and protect IT computers and servers, network, wireless system, etc.
• Responsible for the administration of the company’s computer systems including testing, maintaining, and upgrading of servers, firewall, DNS, VMs and database
• Capacity planning to ensure enough server capacity for daily operations
• Ensure the IT infrastructure achieves at least 99.95% uptime a year
• Contribute to the design, implementation, deployment, and integration of new and existing NGS workflow systems
• Work with developers, project leads, cross-functional teams, and external partners to enable new capabilities or identify operational issues with the software, workflows, etc.
• Provide technical expertise to develop and support NGS workflow capabilities in a hybrid environment
• Monitor and support the environments and deliver software and application deployments in various environments
• Evaluate existing processes for improvements
• Develop new processes, tools, and automation to improve processes, workflows, and infrastructure
• Supports all Company initiatives, policies, operating procedures, processes
• Maintains positive and cooperative communications and collaboration with all levels of employees, contractors, and vendors

Skills: Infrastructure Management, Data Center Operations, Network Security, System Administration, Vendor Management, Capacity Planning, Process Automation, Compliance Enforcement

• Assist with infrastructure planning and design
• Assist with the planning and design of infrastructure systems
• Assist with the documentation of infrastructure design and planning activities and decisions
• Support infrastructure operations
• Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
• Align infrastructure operations with agreed service agreement standards
• Perform activities related to the ongoing maintenance of infrastructure
• Assist with the implementation of agreed infrastructure changes and maintenance routines
• Optimize infrastructure performance
• Perform ongoing tuning and optimization of infrastructure hardware and software components such as updates and upgrades
• Participate in infrastructure development activities
• Assist with infrastructure testing and implementation
• Gather performance and data usage statistics for capacity planning and reporting
• Assist with the piloting of new tools, technologies, and/or processes
• Perform problem/issue identification and resolution
• Assist with the simulation of user problems to resolve operating difficulties
• Follow up with users to ensure the problem has been resolved
• Recommend system modifications to reduce user problems

Skills: Infrastructure Planning, System Design, Operations Support, Maintenance Management, Performance Optimization, Capacity Planning, Problem Resolution, Infrastructure Testing

• Manage and monitor all installed computer systems, servers, storage, network and telephone infrastructure on premises and cloud-based 
• Proactively ensure the highest levels of system and infrastructure availability
• Monitor and test application performance for potential bottlenecks
• Identify possible solutions, and work with vendors and IT team members to implement those fixes
• Install, configure, test, and maintain network operating systems, application software, system management tools and systems integrations 
• Work with vendors and other IT team members for project development and problem resolution
• User environment management, including desktops and laptops, profile management, software delivery, etc. 
• Respond to the needs and questions of IT users concerning their access to resources on the network and the operation of various software programs
• Provide 3rd-level IT user support
• Develop and maintain custom scripts to increase associate and system efficiency

Skills: System Administration, Network Management, Cloud Infrastructure, Performance Monitoring, Software Configuration, User Support, Vendor Coordination, Scripting Automation

• Research and evaluate new IT industry technology trends and the applicability of software and hardware solutions
• Make recommendations regarding hardware and software acquisitions
• Implement IT system landscape changes in accordance with the change management policy
• Manage IT infrastructure projects 
• Maintain, test, and improve backup and disaster recovery procedures
• Handle vendor management and contract negotiations
• Create documentation concerning IT systems and IT procedures
• Develop and implement IT policies and IT procedures
• Champion for pushing IT standards, procedures, policies, and best practices
• Develop and communicate standards of use, operations and security of the network, personal computers, and data

Skills: IT Strategy, Infrastructure Management, Change Management, Disaster Recovery, Vendor Management, Policy Development, Network Security, Technical Documentation

• Deliver and maintain the technical infrastructure that underpins operational services
• Ensure tasks and support incidents are prioritized and resolved in accordance with business requirements
• Provide technical subject matter expert resources for business projects
• Implement and manage state-of-the-art infrastructure building blocks for highly available applications using all the latest innovations (private, public and hybrid cloud)
• Manage and perform daily operations on the defined building blocks such as IAAS, PAAS, SAAS
• Maintain provided (Cloud) IT services (e.g., servers, storage, monitoring, backup, physical hardware, cloud services, etc.) in collaboration with other IT teams and according to defined processes (e.g., Incident Management and Change Management)
• Improve existing processes through sustainable solutions to recurring problems and enhancements to existing solutions by automation
• Ensure that the services comply with the set policies and standards and meet the agreed SLA’s
• Design and create newly defined segregated Infra zones within Eurofins
• Work together with the solutions teams on the solutions designs for the different Application Availability Groups (AAGs)
• Support the application migration activities into the new zones

Skills: Infrastructure Management, Cloud Operations, Incident Resolution, Automation Engineering, Service Reliability, Process Improvement, Technical Leadership, Solution Design

• Support of Asia Pacific Servers (Virtual Machines), Storage, Citrix Farm, AWS site and workspaces, CISCO Communication systems and devices and Software Application including Software license compliance
• Maintenance and upkeep of all of Asia Pacific IT Infrastructure and including server and endpoint security policies/framework/processes
• Maintenance of Engineering software, including its License and patch management
• Provides Tier 3 support on Infrastructure, O365 products and AWS cloud services using the IT helpdesk tool
• Supports and implements IT projects for FPSO Projects and Site offices
• Provides input to IT Budget (both Capex and Operating Expenditure)
• Monitors and measures Infrastructure and Services KPIs, submits monthly status reports and takes follow-up actions to rectify gaps and improve IT services
• Manages IT procurement for IT Infrastructure, Projects and Software licenses
• Ensure the Timeliness and Accuracy of the IT reports of the monthly reports
• Advises on technical aspects required in the area of procurement, commissioning and deliverables

Skills: Infrastructure Support, Cloud Administration, Server Maintenance, Security Management, License Compliance, IT Project Delivery, Performance Monitoring, IT Procurement

• Conduct appropriate planning, design, development, documentation and deployment of new and enhancements to existing technical IT solutions, liaising with third-party providers and stakeholders
• Support the team manager to identify the potential strategic application of IT systems and recommend innovative methods of exploiting new and existing IT assets to meet the requirements of the business
• Work closely with stakeholders, such as the Change team, to help coordinate proposed changes to the IT infrastructure
• Ensuring that this is in line with required standards and can be implemented without a detrimental impact on existing systems and their support
• Establish the needs of users and monitor user access and security
• Monitor performance and manage parameters to provide fast responses to front-end users
• Consider both the back-end organization of data and the front-end accessibility for end-users
• Refine the logical design so that it can be translated into a specific data model
• Further refining the physical design to meet system storage requirements
• Maintain data standards, including adherence to the Data Protection Act
• Control access permissions and privileges
• Develop, manage and test backup and recovery plans
• Ensure that storage and archiving procedures are functioning correctly

Skills: IT Solution Design, Infrastructure Planning, Stakeholder Management, Data Management, System Performance, Access Control, Backup Recovery, Security Compliance

• Commission and install new applications and customize existing applications to make them fit for purpose
• Ensure that delivered solutions are fit for purpose, are documented following agreed guidelines, are supported by IT Operations, meet the needs of stakeholders and assist in achieving overall business objectives
• Conduct a thorough systems analysis to support the planning of systems capacity, changes and ongoing effective running of IT solutions
• Ensure that appropriate data is obtained and validated from internal and external sources 
• Provide a fully informed assessment of systems function, security, integrity, capacity and performance over the timeframe defined by current plans
• Undertake technical research and analysis on changes to systems as directed by IT Management to determine feasibility, cost, the time required and compatibility with installed systems
• Ensure that changes to the IT infrastructure can be monitored and managed effectively and that systems being implemented are fully documented and handed over to IT Operations for ongoing management
• Provide an escalation point for technically demanding support issues
• Assist in their resolution and support the overall objectives of the IT function as a whole
• Compile and provide relevant metrics to evidence the performance of the function regularly for management awareness and publication
• Assist in the technical response to crisis and disaster situations, which may involve complex technical hardware or software problems
• Monitor and proactively manage the back-end infrastructure while resolving, thoroughly investigating and identifying root causes of issues when they arise

Skills: Application Management, Systems Analysis, Technical Research, Infrastructure Monitoring, Performance Assessment, Change Management, Incident Escalation, Documentation Control

• Hands-on experience in IT Infrastructure support.
• Scripting knowledge (e.g., PowerShell or similar).
• Proficient in supporting hardware (laptops, desktops, mobile devices, printers).
• Strong knowledge of Office 365 and Active Directory.
• Experience with networks, servers, and/or storage systems.
• ITIL framework and incident/change/problem management best practices.
• Endpoint security tools (e.g., antivirus, EDR solutions, or mobile device management).
• Cloud platforms beyond Office 365 (e.g., Azure basics, AWS fundamentals).
• Virtualization technologies (e.g., VMware, Hyper-V).
• Backup and recovery solutions (e.g., Veeam, Commvault, or native tools).
• Excellent communication skills (written and verbal).
• Strong problem-solving and analytical thinking.

Qualifications: BS in Computer Science with 3 years of Experience

• Experience in a technical infrastructure role, including supporting cloud solutions (Azure or AWS).
• Experience migrating workloads from datacenters to cloud environments.
• Proficient in Windows Server (2012–2022) and UNIX/Linux administration.
• Strong background with Office 365, Active Directory, SQL, and Exchange.
• Skilled in virtualization (VMware or Hyper-V) and storage infrastructure.
• Experience with monitoring tools, application security, encryption, and secure network design.
• Working knowledge of public cloud services (compute, storage, database, virtualization).
• Basic scripting skills (preferably PowerShell).
• Understanding of enterprise security, including firewalls and IDS/IPS.
• Fluent in English with strong communication skills and ability to work with project teams and other infrastructure teams to deliver quality solutions in a fast-paced environment.
• A professional attitude and an ability to think outside the box to solve complex challenges.

Qualifications: BS in Network Engineering with 4 years of Experience

• Experience working in IT support tasked with infrastructure and network support, in a Windows/Linux environment, with CCNA and a Microsoft certificate.
• Working knowledge of Active Directory and Office 365.
• Experience providing end-user training and documentation to improve the adoption of IT tools and reduce support tickets.
• Basic understanding of ITIL practices for incident, problem, and change management.
• Familiarity with cloud platforms (Azure, AWS, or Google Cloud) beyond Office 365.
• Networking fundamentals beyond CCNA, such as VPNs, firewalls, and load balancers.
• Knowledge of monitoring and logging tools (e.g., Nagios, Zabbix, Splunk).
• Backup and disaster recovery concepts, including testing and implementation strategies.
• A strong team player with problem-solving skills.
• Flexibility, proactive, and a hands-on approach.
• Well organized, good time management skills, and ability to learn quickly in a dynamic environment.
• Good command of English.

Qualifications: BS in Information Technology with 5 years of Experience

• Experience in a similar role, and ITIL v4 or ISO20000 (preferably with ITIL certification).
• General knowledge/concept, basic experience in provisioning/administration with any vendor hypervisor (VMware ESX, Microsoft HyperV, Citrix Xen, others).
• Experience working with Windows 2008 (R2), 2012 (R2).
• Working knowledge of Windows 7,8.x,10.
• General knowledge of devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP, load balancing, and firewalls.
• Expertise in Active Directory (concept, topology, and general admin tasks).
• PowerShell (administration and scripting) experience.
• Experience in O365/Messaging applications - Exchange, Lync, and SharePoint (or alternatives from other vendors).
• Strong technical skills with IPBX (VoIP), Server technology, and Virtualization.
• Solid experience in Mobile Device Management and IT Service Management for Incident, Change, and Configuration Management, with additional knowledge in cloud technologies and backup software.
• Good at crisis management, troubleshooting, and being a team player who is capable of being self-managed.
• Professional fluency in English, both written and spoken.

Qualifications: BS in Software Engineering with 7 years of Experience

• Experience working as a Network/Infrastructure Engineer or Administrator with a strong ability to plan and implement scalable, flexible infrastructure solutions.
• Solid understanding of IT operations, systems requirements, and business processes.
• Experience with VMware (vSphere, VCSA, vROPS, LogInsight, vRA), Hyper-V (2008–2016, Live Migration), AWS, Azure, GCP, PCF, containers (Docker, Kubernetes), serverless functions.
• Experience with Windows Server (2008–2016), Microsoft SQL, IIS, Active Directory, relational & NoSQL databases (on-prem/cloud).
• Expetise in TCP/IP, OSI model, Cisco/Dell/Sonicwall solutions (routers, firewalls, VPN, switches, WAPs), VPCs, Direct Connect, Transit Gateway, and DNS, FTP/SFTP, SMTP, SMB, DHCP, LAN/WAN/WLAN.
• Working knowledge of Firewalls & Load Balancing (Palo Alto, Check Point, Fortinet, F5, Citrix Netscaler).
• Understanding of Monitoring & DevOps (Dynatrace, VMware Log Insight, VMware vROPS, Git, Jenkins, Sonar, Artifactory).
• Hands-on experience with Terraform, Ansible, Salt, or similar automation tools.
• Hands-on experience with writing PowerShell scripts (Proficiency with PowerShell, ARM Templates, Azure Policy, Azure CLI, Azure Rest API).
• .NET, Shell, Python, Groovy, PowerShell, Kubectl, or other programming language experience.
• Excellent understanding and experience with IT compliance and risk management (security, privacy, J SOX, HIPAA, etc.)
• Ability to analyze complex problems and implement solutions and/or workarounds.
• Ability to work on multiple projects simultaneously, with a keen desire to learn and expand the depth of knowledge, and also thrive in a sense-of-urgency environment and leverage best practices.
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments.
• Proficiency in Agile project management methodology, specifically within the infrastructure area.

Qualifications: BS in Cybersecurity with 10 years of Experience

• Experience working in an IT support role
• Good understanding of using and supporting Windows and Apple OS
• Good understanding of hardware maintenance
• Experience with server technologies including Exchange Server, Active Directory, and Office 365
• Experience of working with global teams providing worldwide end-user support
• Good understanding of solutions that complement endpoint security and management such as Ivanti, Jamf Pro, Bitlocker, MS Auto Pilot, CrowdStrike etc
• Able to be a team player with strong interpersonal skills
• Ability to work independently as well as collaborate cross-functionally with all org levels (individuals and management)
• Adapt to changing assignments and multiple priorities
• Able to manage multiple tasks and successfully meet deadlines
• Excellent communication skills, both verbal and written
• Good technical understanding of business process supporting systems
• Able to work under pressure and still maintain an excellent level of service

Qualifications: BS in Computer Engineering with 6 years of experience

• Knowledge of ALL native SQL high-availability and disaster recovery options including Always-On, Mirroring, Replication, Log Shipping and Clustering
• Extensive administration and understanding of SQL Server SQL Analysis Services(SSAS), Integration Services (SSIS) and Reporting Services (SSRS)
• Ability to query databases using T-SQL and troubleshoot scripting issues
• Deep knowledge and strong experience in managing web farm infrastructure, including load balancing best practices
• Ability to perform SQL Server migrations, database migrations and web application migrations
• Experience in migrations to SQL Azure PaaS services 
• Highly skilled in analytical and problem-solving, with the ability to provide practical and creative solutions
• Understanding of DevOps CI/CD processes, monitoring and automation skills
• Infrastructure engineering experience in a third-line IT operations department
• Experience in a professional services environment
• Experience of working with core Microsoft technologies including SQL Server and IIS
• Strong holistic Wintel appreciation
• Experience with Infrastructure as Code (IaC)
• Must have Microsoft Certifications in SQL Server and Azure Administrator
• Experience in managing and migrating applications to Azure PaaS services like App Service, Function Service and Kubernetes 

Qualifications: BS in Software Engineering with 9 years of experience

• Experience in a similar SRE / Infrastructure role
• In-depth knowledge of AWS
• Ability to script (or code ideally) with Python, Go, Perl, Ruby, C, C++ or Java
• Good knowledge of algorithms, data structures, complexity analysis and software design
• Familiar with DevOps environments/Containerization (Docker, Kubernetes)
• Excellent communication skills, collaborative and personable
• Experience with automation tools and configuration-as-code (Azure DSC, Ansible, Puppet, Chef, Terraform, etc.)
• Experience with troubleshooting
• Experience with a variety of Operating Systems (Windows, OSX, Linux)
• Working experience in Network or Systems Administration 
• Ability to facilitate an initial root cause analysis and mitigate escalation quickly
• Able to identify, triage, and/or resolve complex technology issues in an enterprise environment
• Ability to quickly troubleshoot and isolate network problems

Qualifications: BS in Information Technology with 5 years of experience

• Strong technical knowledge of Server and HyperVisor operating systems
• Strong knowledge of Active Directory and associated components
• Scripting skills in PowerShell, Terraform and Ansible
• Proven experience in IT infrastructure planning and development
• Familiarity with backup products
• Familiarity with monitoring products
• Experience working with 0365 and Azure AD 
• Performance and event monitoring
• Experience with Citrix virtual apps and desktops
• Experience with iSCSI storage
• Experience with software version control using products like Github

Qualifications: BS in Information Systems with 4 years of experience

• Experience in Project Management
• Experience in managing a helpdesk system and team to meet SLAs
• Experience in Network / System administration across a wide area network
• Experience working for a global organization
• Experience in AWS/Azure Cloud Computing
• High level of problem-solving ability and attention to detail
• Must have strong customer focus with a commitment to quality and continuous improvement
• Strong communication and interpersonal skills
• Ability to liaise with staff at different levels of the business
• Superior skills with Microsoft Office products

Qualifications: BA in Applied Computing with 3 years of experience

• Enterprise IT infrastructure-related experience
• Excellent interpersonal and leadership skills
• Strong knowledge and experience in administering Windows Server 2012+, Active Directory, Microsoft SCCM and VMware vSphere
• Excellent oral and written communication, people skills, planning, implementation and troubleshooting skills
• Possess effective coaching and mentoring skills
• Able to carry out multiple assignments
• Able to be detail-oriented and able to work on own initiative
• Strong knowledge and experience in administering VMware VSAN and NSX
• Knowledge and experience with Linux - Red Hat
• Knowledge and experience with configuring SAN - Dell/EMC, NetApp
• Knowledge and experience with Dell Avamar
• Knowledge and experience with EMC Data Domain
• Strong knowledge of Citrix

Qualifications: BS in Cybersecurity with 5 years of experience

• Experience in an IT infrastructure system support or IT infrastructure engineer or relevant role
• Thoroughly understand IT infrastructure system architecture and IT security principles
• Experience implementing and supporting PC, server, network, IT hardware and software under a Windows environment
• Working experience in VMware, Hyper-V, and SAN storage management 
• Able to perform tasks in an efficient and effective manner
• Detail-oriented and excellent concentration ability
• Ability to exhibit a positive attitude and to deal with coworkers, subsidiaries, IT and management tactfully and courteously
• Ability to communicate effectively in both English and Thai
• Ability to focus on multiple projects at once and to troubleshoot problems quickly
• Proactive, self-motivated, systematic thinking, analytical mindset, fast learner and willing to contribute and work as a team
• Experience in Information Technology
• Must have Cisco Certified Network Professional
• Intermediate knowledge of BGP and EIGRP routing protocols
• Familiarity with Cisco ISE for NAC and Network Segmentation
• Familiarity supporting SD WAN technologies such as Meraki or Silverpeak
• Experience using Network Monitoring and Management tools such as Splunk, Solarwinds, Cisco Prime Infrastructure and Cisco DNAC

Qualifications: BS in Network Engineering with 8 years of experience

• Experiences of managing IT infrastructure or IT security
• Experience in managing Windows Operating Systems, Windows Domains, Active Directory, and group policy
• Hands-on experience in patching of Operating Systems and applications, and firmware upgrades
• Working knowledge of IT infrastructure and cybersecurity tools
• Knowledge of network connectivity, network services, and network security
• Understand backup and recovery
• Ability to respond to cybersecurity-related incidents and remediation at a moment's notice
• Ability to work in a diverse group
• Ability to manage multiple priorities with a tight timeline
• Excellent project management skills
• Demonstrated success in effectively leading complex projects in a matrix team environment
• Excellent documentation and technical writing skills
• Demonstrated creative problem-solving skills
• Strong self-management skills and ability to work independently
• Strong interpersonal skills in teamwork and collaboration
• Understand regulatory and compliance in GMP requirements
• Understand computer system validation
• Experience in pharmaceutical manufacturing 

Qualifications: BS in Electrical Engineering with 7 years of experience

• Experience in an IT Infrastructure engineer role or similar
• In-depth design and implementation experience with Cloud platforms and infrastructure transformation
• In-depth and broad knowledge of all facets of infrastructure streams
• In-depth experience with the VMWare product set, Automation, and Orchestration
• Experience with leading Microsoft back-office product sets such as Windows Server, Exchange (On-Prem and Online), Teams, Office 365 product suite, etc.
• Previous technical team lead experience 
• Must be able to obtain Secret Clearance
• Experience working in an international team 
• Good knowledge of managing Mac operating systems
• Experience with managing SAAS or Cloud-based applications

Qualifications: BS in Telecommunications Engineering with 5 years of experience

• Experience in Sequel DBA
• Knowledge of Web hosting, SharePoint
• Prior experience in a 3rd line role
• Skilled in analytical and problem-solving
• Extensive knowledge of Microsoft-based operating systems, focused on Windows technologies and Active Directory management
• Experience with Windows server migrations
• Working knowledge of moving services to / managing Azure environments
• Basic knowledge and understanding of SQL
• Demonstrable networking skills (e.g., routers, switches, firewalls, LAN/WAN configuration - Cisco ideal)
• Experience with Infrastructure monitoring tools, SolarWinds
• Understanding of server hardware set-up and configuration, specifically HP

Qualifications: BS in Software Engineering with 3 years of experience

• Strong understanding of infrastructure including operating systems, storage, virtualization, networking, web servers, load balancers, databases and firewalls
• Working knowledge of Windows and VMware
• Should have a big picture view of how technologies come together to create a solution
• Working knowledge of MS SQL and/or related RDBMS technologies around Clustering, scheduling tasks, backing up and restoring Databases
• Working knowledge of Linux, building, provisioning and configuring storage, networking, applications, and local firewall
• Understanding of networking protocols like SIP
• Previous history of working with telecom carriers and working outside ticketing systems
• Experience working in an “on-call” rotation environment
• Experience with monitoring tools
• Experience working in an agile environment
• Experience in Microsoft Azure migration, focused on IaaS and PaaS migrations 

Qualifications: BS in Data Science with 4 years of experience

• Strong experience with VMWare ESXi 6.0 and above, both design and operation
• Experience in operating server infrastructure and deploying workloads with the following cloud platforms: Amazon Web Services, Azure
• Experience with cloud security platforms such as Cloudflare
• Excellent written and spoken English in a commercial environment
• Working experience in infrastructure and supplier management
• Basic troubleshooting skills for TCP/IP networks / Firewall
• Basic troubleshooting skills on hardware such as Hard disk or display failure
• Basic SQL administration for Microsoft SQL 2019
• Able to ensure and manage security operations in compliance with CIS security standards or IM8
• Ability to work independently, plan and provide system solutions
• Able to work in pace fast-paced environment

Qualifications: BS in Management Information Systems with 5 years of experience

• Experience in data center operations, system migration and database administration
• Excellent collaboration and communication skills including documentation abilities
• Working Knowledge of Microsoft Active Directory (On-premise and cloud) and Azure Active Directory
• Experience with PowerShell Scripting, Azure NSG, and PowerShell
• Working knowledge of site-to-site VPN connections using IPSec and IKE protocols
• Knowledge of enterprise WLANs, e.g., Cisco Mobility (WLC), Aruba, Meraki, Ubiquiti, etc.
• Knowledge of Cisco or Arista switches, routers and firewalls or similar enterprise devices
• Experience and knowledge of maintaining Layer 2 and Layer 3 networks
• Thorough understanding of the ISO model, IP4/IP6 networking and routing protocols
• Understand network layer high availability and resiliency technologies such as HSDPA
• Experience in the Information Technology field
• Experience in VMware and vRealize 

Qualifications: BS in Computer Information Systems with 6 years of experience

• Ability to prioritize projects and/or deliverables
• Ability to work effectively with senior management and in a team environment
• Communication skills and problem-solving skills
• Possesses strong product/ technology/ industry knowledge
• Proficiency in hardware, software and/or operating systems environments
• Working in IT support, tasked with infrastructure and network support, in a Windows/Linux environment
• Knowledge of Active Directory and Office 365
• Flexibility, proactive and a hands-on approach
• Well organized and good time management skills and ability to learn in a dynamic environment quickly
• Must have a CCNA and a Microsoft certificate
• Good command of English

Qualifications: BA in Technology Management with 3 years of experience

• Working knowledge of security protocols such as Least Privilege, PCI 2.0, CISSP, and SANS Institute
• Working knowledge of VMWare vCenter Administration including permissions, customization specifications, template deployment and virtualized networking
• Highly motivated problem-solver with a strong desire to approach a problem in a hands-on, practical manner
• Excellent analytical and numerical skills
• Clear and effective communication skills
• Ability to work as part of a team
• Understanding of Microsoft server technologies like Active Directory, Exchange, SQL, DFS, etc.
• Knowledge of PowerShell, VMware, and Citrix technologies
• Understanding of storage technology and desktop productivity applications
• Knowledge of data backup strategies and technologies
• Understanding of industry best practices for all aspects of IT infrastructure security

Qualifications: BA in Digital Infrastructure Management with 5 years of experience