• Perform design and specification of infrastructure systems for networks, building communication, audiovisual, and security systems.
• Coordinate with architects, mechanical, and electrical engineers to define spatial requirements and align low-voltage system needs.
• Develop telecommunications and physical security drawings and CSI specifications for construction documentation.
• Oversee project progress and deadlines across all phases from Schematic Design through Construction Administration.
• Prepare low-voltage RFPs to be included in bid packages.
• Manage the operation, configuration, and maintenance of implemented infrastructure systems.
• Design and support testing environments for infrastructure and technology projects.
• Plan and maintain high-availability network systems to ensure maximum performance.
• Collaborate within the Engineering team to contribute to long-term infrastructure development.

Skills: System Design, Network Planning, Low-Voltage, Telecom Documentation, Security Design, Project Management, High-Availability, Testing Maintenance

• Ensure lab content complies with HOL guidelines for consistency, scalability, security, and reliability.
• Guide lab development teams and lead the creation of innovative labs that support lead generation.
• Work with cloud providers and VMware Learning Platform teams to validate lab environment functionality.
• Monitor deployed labs and coordinate with teams to resolve technical issues quickly.
• Design and implement enterprise infrastructure services and application solutions as a solutions architect or consultant.
• Provide technical marketing or product marketing input for emerging technologies.
• Apply systems engineering expertise within infrastructure or enterprise software environments.
• Act as operational technical lead for Azure-based cloud services.
• Participate in IT Infrastructure Team design sessions to capture and document requirements.
• Offer guidance on Azure services, Microsoft 365, and Windows Server administration.

Skills: Lab Compliance, Lab Development, Cloud Validation, Issue Resolution, Infrastructure Design, Technical Marketing, Systems Engineering, Azure Guidance

• Deliver and maintain the technical infrastructure that underpins operational services.
• Ensure tasks and support incidents are prioritised and resolved in accordance with business requirements.
• Manage the offboarding of IT services being replaced or decommissioned.
• Provide escalation support for IT Operations and assist during changes or high-demand periods.
• Host workshops with IT Teams when new products or changes are rolled out to the business.
• Work with Engineering and other departments to improve services delivered to clients and end users.
• Manage the log collection framework, including access controls, preservation, and correction of misconfigured or non-reporting services.
• Attend seminars and events to enhance knowledge of the IT landscape and understand developments in existing and emerging products and solutions.
• Liaise with other departments on security-related items.
• Develop and maintain a technology wiki of new services to support the team and company-wide understanding of issue resolution, configuration, and effective service use.

Skills: Infrastructure Management, Incident Resolution, Service Offboarding, Escalation Support, IT Workshops, Service Improvement, Log Management, Knowledge Documentation

• Work in a highly varied and diverse role as part of a small IT function, responsible for IT operations across the business, monitoring servers, desktops, and network infrastructure.
• Act as an escalation point for day-to-day technical support queries from internal users.
• Plan, manage, improve, and implement projects to meet business needs and support business goals, ensuring all infrastructure and systems are cost-effective and aligned with requirements.
• Assist in the design and management of AWS-hosted infrastructure.
• Collaborate with the software development team to deploy development, staging, and production environments for all projects.
• Lead the implementation of all changes to infrastructure.
• Liaise with third-party support and external suppliers to maintain ongoing software and hardware support.
• Ensure all changes and improvements are performed efficiently, with minimal disruption to business operations.
• Keep stakeholders and users updated with changes.
• Provide technical subject matter expertise for business projects.

Skills: IT Operations, Technical Support, Project Management, AWS Infrastructure, DevOps Collaboration, Change Implementation, Vendor Management, Stakeholder Communication

• Design, configure, implement, assess, and maintain all infrastructure platforms and their associated software.
• Ensure best practices are applied to maintain high performance and stability, including cloud, SaaS, routers, servers, switches, firewalls, intrusion detection and prevention, anti-virus, and cryptography systems.
• Review the use and effectiveness of current services delivered by IT and identify new ways to improve, stabilize, and protect corporate data.
• Lead projects involving the deployment of large-scale corporate or end-user changes and produce fault-finding guides for IT Operations.
• Investigate recurring issues raised by IT Operations to resolve and mitigate them.
• Develop knowledge and obtain certification in current corporate services.
• Serve as an SME to mentor others, support escalated issues, and further develop services to maximize IT investment.
• Manage corporate infrastructure design and implementation of changes for on-premises, co-location, and cloud environments.
• Develop solutions to improve business continuity and data recovery.
• Collaborate with IT Teams to develop methods that enhance the monitoring of services across all environments.

Skills: Infrastructure Design, Cloud & SaaS, Network Security, Service Improvement, Project Leadership, Issue Resolution, SME Mentoring, Business Continuity

• Hands-on experience in IT Infrastructure support.
• Scripting knowledge (e.g., PowerShell or similar).
• Proficient in supporting hardware (laptops, desktops, mobile devices, printers).
• Strong knowledge of Office 365 and Active Directory.
• Experience with networks, servers, and/or storage systems.
• ITIL framework and incident/change/problem management best practices.
• Endpoint security tools (e.g., antivirus, EDR solutions, or mobile device management).
• Cloud platforms beyond Office 365 (e.g., Azure basics, AWS fundamentals).
• Virtualization technologies (e.g., VMware, Hyper-V).
• Backup and recovery solutions (e.g., Veeam, Commvault, or native tools).
• Excellent communication skills (written and verbal).
• Strong problem-solving and analytical thinking.

Qualifications: BS in Computer Science with 3 years of Experience

• Experience in a technical infrastructure role, including supporting cloud solutions (Azure or AWS).
• Experience migrating workloads from datacenters to cloud environments.
• Proficient in Windows Server (2012–2022) and UNIX/Linux administration.
• Strong background with Office 365, Active Directory, SQL, and Exchange.
• Skilled in virtualization (VMware or Hyper-V) and storage infrastructure.
• Experience with monitoring tools, application security, encryption, and secure network design.
• Working knowledge of public cloud services (compute, storage, database, virtualization).
• Basic scripting skills (preferably PowerShell).
• Understanding of enterprise security, including firewalls and IDS/IPS.
• Fluent in English with strong communication skills and ability to work with project teams and other infrastructure teams to deliver quality solutions in a fast-paced environment.
• A professional attitude and an ability to think outside the box to solve complex challenges.

Qualifications: BS in Network Engineering with 4 years of Experience

• Experience working in IT support tasked with infrastructure and network support, in a Windows/Linux environment, with CCNA and a Microsoft certificate.
• Working knowledge of Active Directory and Office 365.
• Experience providing end-user training and documentation to improve the adoption of IT tools and reduce support tickets.
• Basic understanding of ITIL practices for incident, problem, and change management.
• Familiarity with cloud platforms (Azure, AWS, or Google Cloud) beyond Office 365.
• Networking fundamentals beyond CCNA, such as VPNs, firewalls, and load balancers.
• Knowledge of monitoring and logging tools (e.g., Nagios, Zabbix, Splunk).
• Backup and disaster recovery concepts, including testing and implementation strategies.
• A strong team player with problem-solving skills.
• Flexibility, proactive, and a hands-on approach.
• Well organized, good time management skills, and ability to learn quickly in a dynamic environment.
• Good command of English.

Qualifications: BS in Information Technology with 5 years of Experience

• Experience in a similar role, and ITIL v4 or ISO20000 (preferably with ITIL certification).
• General knowledge/concept, basic experience in provisioning/administration with any vendor hypervisor (VMware ESX, Microsoft HyperV, Citrix Xen, others).
• Experience working with Windows 2008 (R2), 2012 (R2).
• Working knowledge of Windows 7,8.x,10.
• General knowledge of devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP, load balancing, and firewalls.
• Expertise in Active Directory (concept, topology, and general admin tasks).
• PowerShell (administration and scripting) experience.
• Experience in O365/Messaging applications - Exchange, Lync, and SharePoint (or alternatives from other vendors).
• Strong technical skills with IPBX (VoIP), Server technology, and Virtualization.
• Solid experience in Mobile Device Management and IT Service Management for Incident, Change, and Configuration Management, with additional knowledge in cloud technologies and backup software.
• Good at crisis management, troubleshooting, and being a team player who is capable of being self-managed.
• Professional fluency in English, both written and spoken.

Qualifications: BS in Software Engineering with 7 years of Experience

• Experience working as a Network/Infrastructure Engineer or Administrator with a strong ability to plan and implement scalable, flexible infrastructure solutions.
• Solid understanding of IT operations, systems requirements, and business processes.
• Experience with VMware (vSphere, VCSA, vROPS, LogInsight, vRA), Hyper-V (2008–2016, Live Migration), AWS, Azure, GCP, PCF, containers (Docker, Kubernetes), serverless functions.
• Experience with Windows Server (2008–2016), Microsoft SQL, IIS, Active Directory, relational & NoSQL databases (on-prem/cloud).
• Expetise in TCP/IP, OSI model, Cisco/Dell/Sonicwall solutions (routers, firewalls, VPN, switches, WAPs), VPCs, Direct Connect, Transit Gateway, and DNS, FTP/SFTP, SMTP, SMB, DHCP, LAN/WAN/WLAN.
• Working knowledge of Firewalls & Load Balancing (Palo Alto, Check Point, Fortinet, F5, Citrix Netscaler).
• Understanding of Monitoring & DevOps (Dynatrace, VMware Log Insight, VMware vROPS, Git, Jenkins, Sonar, Artifactory).
• Hands-on experience with Terraform, Ansible, Salt, or similar automation tools.
• Hands-on experience with writing PowerShell scripts (Proficiency with PowerShell, ARM Templates, Azure Policy, Azure CLI, Azure Rest API).
• .NET, Shell, Python, Groovy, PowerShell, Kubectl, or other programming language experience.
• Excellent understanding and experience with IT compliance and risk management (security, privacy, J SOX, HIPAA, etc.)
• Ability to analyze complex problems and implement solutions and/or workarounds.
• Ability to work on multiple projects simultaneously, with a keen desire to learn and expand the depth of knowledge, and also thrive in a sense-of-urgency environment and leverage best practices.
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments.
• Proficiency in Agile project management methodology, specifically within the infrastructure area.

Qualifications: BS in Cybersecurity with 10 years of Experience