What Does An IT Infrastructure Engineer Do?

WHAT DOES AN IT INFRASTRUCTURE ENGINEER DO?

Updated: Oct 28, 2025 - The Information Technology (IT) Infrastructure Engineer builds and extends automation for enterprise applications across private and public cloud environments, ensuring consistent configuration, security, and vulnerability protection. This role involves designing, maintaining, and monitoring virtualization and Unix/Windows systems, while collaborating with application teams to address requests, troubleshoot issues, and optimize performance. The engineer also implements process improvements, manages global services, and follows ITIL-based change, incident, and problem management practices to enhance system reliability and team efficiency.

A Review of Professional Skills and Functions for IT Infrastructure Engineer

1. Information Technology Infrastructure Engineer Key Accountabilities

Infrastructure Management: Participate in daily operations and support to maintain the reliability and availability of infrastructure.
Solution Ownership: Take responsibility for one or more infrastructure solutions or products.
Documentation and Training: Create technical documentation and deliver training to team members.
Cloud Design: Design infrastructure solutions in cloud environments to enable application migration and long-term deployment.
Vendor Coordination: Coordinate with suppliers to ensure consistent delivery of IT services.
Network and Virtualization: Maintain networking devices and virtualization infrastructure to support ongoing operations.
Troubleshooting Support: Provide troubleshooting and support for hardware and software issues across LAN, WAN, VPN, Wi-Fi, and servers, including Windows, Linux, and SQL.
Proactive Analysis: Conduct proactive infrastructure analysis and recommend improvements.
Team Collaboration: Collaborate with the IT team to enhance overall skills and experience.

2. IT Infrastructure Engineer General Responsibilities

IT Operations: Apply IT operations best practices to deliver reliable and highly available systems.
Solution Design: Design and deploy technology solutions using a unified framework to achieve uptime goals.
Capacity Management: Maintain a compute resource inventory to forecast capacity for growth and new services.
Deployment Frameworks: Create frameworks for consistent design and deployment across legacy and new hosting environments.
Patch Management: Establish structured methods for patching and updating operating systems, software, and hardware.
System Security: Safeguard business systems to ensure secure and uninterrupted operations.
Technical Expertise: Act as subject matter expert for assigned technologies in projects and deployments.
Compliance Management: Ensure all solutions align with PCI compliance standards for security and access control.
Cloud Migration: Contribute to projects migrating workloads from physical data centers to public cloud platforms.
Senior Support: Provide senior-level technical support across virtualization, cloud, Windows, and Linux environments.

3. IT Infrastructure Engineer Role Purpose

OS Administration: Support and administer Windows 10, macOS, Linux, and the Office 365 suite.
Cloud Management: Manage Amazon Web Services, Microsoft Azure, and Microsoft O365 platform services.
Server Administration: Implement and maintain Windows Server technologies, including Microsoft Hyper-V and VMware.
Storage Management: Configure and manage iSCSI and file storage technologies with availability clustering and failover management.
Networking Expertise: Apply advanced knowledge of networking, connectivity, VPN technologies, and firewalls.
Hardware Maintenance: Perform installation, modification, maintenance, and repair of IT hardware and software.
MDM Administration: Administer Microsoft Intune or other MDM tools.
Scripting and Automation: Develop and execute scripts using Windows PowerShell or other scripting languages.
Backup Management: Manage MS DPM, Azure backups, and other backup solutions.
Ticketing Support: Utilize JIRA Service Desk or other ticketing solutions as an escalation point for incident resolution.

4. IT Infrastructure Engineer Essential Functions

Global Support: Be part of the Follow-the-Sun support structure within an international IT team.
Infrastructure Management: Manage IT infrastructure across multiple locations.
Cloud Infrastructure: Work with cloud technologies to manage infrastructure.
Agile Operations: Operate within an Agile team to enable shorter decision-making cycles and faster results.
Technical Support: Provide technical support for Engineering and R&D teams with emphasis on IT infrastructure components, including cloud platforms, VDI environments, and networking.
Virtualization Implementation: Collaborate on the implementation of virtualization technologies.
Infrastructure Design: Participate in requirements analysis and creation of IT infrastructure architecture concepts.
ITSM Integration: Ensure integration of IT service management for global IT operations.
Incident Management: Create incidents and change tickets based on ongoing issues.
Directory Services: Manage Active Directory services.
Vendor Communication: Communicate effectively with local IT teams and third-party vendors globally.

5. IT Infrastructure Engineer Additional Details

Solution Design: Design and implement solutions based on end-user information needs and views.
High Availability: Build systems with high availability and quality.
Outage Prevention: Ensure minimal infrastructure outages.
Support Services: Provide proactive and reactive support, including on-call duties.
Policy Management: Determine, enforce, and document IT policies, procedures, and standards.
Data Security: Perform regular tests and evaluations to ensure data security, privacy, and integrity.
Performance Monitoring: Monitor infrastructure availability and performance, implement changes, and apply new patches and versions.
Cybersecurity Support: Support cybersecurity activities.
Project Collaboration: Collaborate on projects involving infrastructure capabilities.
Project Management: Manage IT infrastructure projects.
Backup and Recovery: Maintain, test, and improve backup and disaster recovery procedures.

6. IT Infrastructure Engineer Roles

Desktop Support: Perform desktop support and basic scripting to improve routine work processes.
Incident Management: Identify, isolate, resolve, escalate, and close incident or problem tickets according to the ITSM incident and problem management process.
Task Ownership: Take ownership of and manage regular support tasks to meet end-user SLAs.
Issue Escalation: Escalate and resolve major issues to management and HQ teams promptly.
System Administration: Administer storage, Active Directory, GPO, virtualized environments, servers, network devices, firewalls, and productivity tools.
Change Testing: Test all changes to networks, hardware, software, and hosted applications.
After-Hours Support: Support IT maintenance outside office hours.
Resource Provisioning: Provision computing resources, conduct capacity planning for IT infrastructure, and assist in IT procurement.
Inventory Management: Maintain IT inventory of hardware and software, and ensure services are renewed within the required timeframe.
Reporting: Provide accurate reports during regular reporting cycles.

7. IT Infrastructure Engineer Tasks

System Monitoring: Manage and monitor all installed computer systems, servers, storage, network, and telephone infrastructure on premises and in cloud environments.
Availability Management: Proactively ensure the highest levels of system and infrastructure availability.
Performance Testing: Monitor and test application performance for potential bottlenecks, identify solutions, and work with vendors and IT team members to implement fixes.
System Installation: Install, configure, test, and maintain network operating systems, application software, system management tools, and system integrations.
Vendor Collaboration: Collaborate with vendors and IT team members for project development and problem resolution.
User Environment Management: Manage user environments, including desktops, laptops, profile management, and software delivery.
User Support: Respond to IT user needs and questions regarding access to network resources and operation of software programs.
Tier-3 Support: Provide third-level IT user support.
Scripting and Automation: Develop and maintain custom scripts to increase associate and system efficiency.
Technology Research: Research and evaluate new IT industry technology trends and assess the applicability of software and hardware solutions.
Hardware and Software Recommendations: Make recommendations on hardware and software acquisitions.
Change Implementation: Implement IT system landscape changes in accordance with the change management policy.

8. IT Infrastructure Engineer Details and Accountabilities

Technology Deployment: Develop and deploy technologies and platforms to support the enterprise compute environment.
Cloud Strategy: Work with peers and architects to execute the strategic plan for a cloud-first strategy.
Policy Management: Establish and support technical policies and procedures to ensure seamless system functionality across the environment.
Level 3 Support: Maintain Level 3 support for virtual and physical infrastructure hardware, operating systems, and virtual machines on servers supporting business requirements.
Software Solutions: Analyze, recommend upgrades, design, implement, and maintain software solutions.
Capacity Planning: Engage in capacity planning and performance management to ensure adequate system resources.
Change Management: Participate in the change control process for all planned application and technical activities.
Project Coordination: Coordinate cross-functional projects and enterprise-wide programs to ensure compliance with shared infrastructure strategies.
Team Mentoring: Support cross-training, collaboration, and mentoring of less-experienced team members, particularly in automation and cloud directions.
Project Communication: Communicate and collaborate with project management teams, architecture, and infrastructure coordinators on project progress, issues, and solutions.

9. IT Infrastructure Engineer Overview

Storage and Virtualization: Implement, configure, and maintain storage and virtualization infrastructures.
Policy Enforcement: Define and enforce standards, policies, and procedures to safeguard system integrity.
System Administration: Administer and support hardware and software technologies, including Windows Server, VMware, SAN solutions, SQL Server, MS Exchange, Active Directory, and performance monitoring.
IT Service Delivery: Deliver services across implementation, presales, and multi-level IT support.
Enterprise Administration: Install, administer, and maintain enterprise IT environments.
Cybersecurity Support: Contribute to cybersecurity operations by supporting and maintaining SOC infrastructure.
SOC Support: Provide client and infrastructure support within the SOC.
Monitoring Solutions: Design and manage monitoring solutions for cloud and on-premise technology stacks.
Technical Documentation: Produce and maintain high-quality technical documentation while tracking industry developments.
Operations Collaboration: Collaborate with Operations to optimize monitoring of critical systems.

10. IT Infrastructure Engineer Job Description

Infrastructure Design: Design, deploy, and manage applications, servers, databases, and network infrastructure technologies.
Proactive Monitoring: Provide proactive monitoring and management of the corporate infrastructure environment with continuous improvements in performance and cost optimization.
Production Support: Support production issues to ensure continuity of business operations.
Windows Server Management: Manage on-premise and cloud-based Windows Server infrastructure, including Active Directory, Group Policies, patching, security, compliance, and backups.
DevOps Support: Partner with the DevOps organization to provide support for development and testing environments.
DevOps Collaboration: Collaborate with the DevOps organization to continuously improve the DevOps pipeline toward continuous build, test, and deployment of change.
Infrastructure Tools: Develop and manage infrastructure tools and methods to enable proactive, high-quality, and cost-effective management of the corporate infrastructure environment.
Security Policy: Work with the InfoSec team to develop, implement, and continuously enhance security policies.
Compliance Management: Proactively manage the corporate infrastructure environment to ensure security and compliance with external audits.
Independent Work: Work independently on task- and project-based assignments, identifying and resolving issues.
Continuous Improvement: Recognize opportunities for improvement, take ownership, and collaborate with development teams to drive product enhancements.

11. Senior IT Infrastructure Engineer Functions

Software Licensing: Manage software licensing in alignment with enterprise agreements and support contracts.
Cloud Administration: Provide support on the administration console for cloud productivity platforms, including subscription use.
Subscription Management: Own the processes supporting subscription administration and license allocation across markets.
Upgrade Coordination: Evaluate and coordinate upgrades, environment changes, and maintenance work with global IT administrators.
Wi-Fi Management: Manage corporate Wi-Fi services and related network equipment to ensure consistent and reliable connectivity for users.
Supplier Coordination: Manage, troubleshoot, and coordinate with external support suppliers.
Directory Services: Oversee corporate Active Directory, file share, and print services.
Preventive Maintenance: Conduct systems health checks and perform proactive maintenance activities to ensure availability and reliability.
Network Uptime: Ensure maximum uptime for all network services and servers.
Infrastructure Planning: Enhance, plan capacity, and design infrastructure engineering projects.
Security Compliance: Ensure system security compliance as guided by the security team.

12. IT Infrastructure Engineer Accountabilities

Global Support: Provide 24x7 Level 2-3 global support for Air Products computing platforms, infrastructure hardware and software, services, processes, and IT-supported offerings.
Vendor Engagement: Engage support providers such as Microsoft and Poly, along with other third-party vendors, to ensure the continuous availability of business processes, connectivity, communications, and services.
Infrastructure Collaboration: Collaborate with Infrastructure Engineering on the design, integration, testing, and deployment of new and enhanced information systems, services, and offerings.
ITIL Compliance: Adhere to and execute ITIL practices for change, incident, problem, and release management.
Technical Expertise: Provide technical subject matter expertise.
Documentation Management: Author, review, and maintain up-to-date documentation for knowledge transfer and training to support new solutions within the organization.
Project Participation: Participate in and execute project tasks, including dependencies.
Status Reporting: Document status, risks, and scope statements for use in the team’s decision-making process.
SME Support: Act as a technical subject matter expert for various project teams.
Solution Implementation: Implement technical solutions that address operational improvement needs.

13. Information Technology Infrastructure Engineer Job Summary

Network Operations: Perform operations, services, and activities of a network technician.
Network Design: Apply principles, practices, methods, and techniques in local and wide area network design, implementation, operations, services, and administration.
Protocol Configuration: Configure and manage network protocols, routing equipment, and wiring systems.
Data Communication: Implement and support data communication standards, protocols, hardware, software, and network management practices.
Hardware Maintenance: Maintain desktop and server computer hardware and software components.
Virtualization Management: Manage virtualization of servers, computers, and networks.
Customer Service: Deliver excellent customer service following established principles and practices.
Compliance: Comply with applicable codes, laws, and regulations.
Productivity Software: Utilize productivity software, including word processing, spreadsheets, and presentation tools.
Relationship Management: Establish and maintain productive working relationships with colleagues, vendors, support staff, and stakeholders.

14. IT Infrastructure Engineer Responsibilities

Technical Communication: Communicate effectively in both oral and written forms, explaining technical concepts in non-technical terms to individuals and groups.
Network Support: Support computer networks and telecommunication systems.
Network Administration: Administer local and wide area networks.
System Evaluation: Evaluate, test, implement, and support network and telecommunication systems.
Infrastructure Assistance: Assist in infrastructure design and implementation activities.
Network Monitoring: Monitor and maintain networks.
Hardware Troubleshooting: Troubleshoot computer hardware and software equipment problems.
User Support: Respond to and identify user needs and determine effective solutions.
Vendor Collaboration: Collaborate with outside agencies and vendors to implement shared networks that provide connectivity.
Team Mentoring: Mentor other team members.
Clear Communication: Communicate clearly and concisely both verbally and in writing.

15. IT Infrastructure Engineer Roles and Details

Infrastructure Automation: Build and extend infrastructure automations for enterprise and business applications in private and public cloud environments.
Configuration Management: Use automation tools to ensure configuration state is consistent across multiple systems and can be tracked, changed, and updated for security and vulnerability protection.
Team Collaboration: Collaborate with application engineering teams to understand requests and issues, establish clear expectations, and provide effective communication.
Automation Solutions: Design and build automation solutions to reduce manual effort and increase team efficiency.
Virtualization Management: Design and maintain virtualization environments and perform capacity analysis.
Group Policy Management: Maintain group policies for the Windows environment.
Global Operations: Plan, build, and run services in a global team setup comprised of employees and consultants, providing administration, advanced support, and operational management of Unix and Linux systems across internal private and cloud platforms.
Solution Design: Design solutions for Unix- and Windows-based applications.
Technical Troubleshooting: Identify, troubleshoot, and resolve technical issues related to virtualization, Unix, and Windows systems.
System Monitoring: Ensure system availability and performance by proactively monitoring usage and implementing effective alerts and probes.
Change and Incident Management: Follow change management, incident management, and problem management processes.
Problem Management: Implement effective problem management to identify and proactively remediate incident trends.

16. IT Infrastructure Engineer Duties

VMware Management: Manage VMware ESXI and vCenter implementation
Storage Administration: Manage Storage Area Network, backup system and DR site
Documentation Maintenance: Create and maintain accurate documentation and technical drawings of the data center
Server Configuration: Install and configure servers, storage solutions, and other datacenter equipment
Performance Monitoring: Maintain optimal datacenter performance through proactive monitoring, analysis and configuration
Issue Troubleshooting: Troubleshooting datacenter problems
Vendor Coordination: Escalating issues with vendors
Change Management: Adherence to the IT change management process, and utilization of the appropriate mechanisms to maintain the management and configurations of the datacenter infrastructure
Asset Management: Practice asset management, including maintenance of infrastructure component inventory and related documentation
Knowledge Development: Update job knowledge by participation in educational opportunities, training and certifications

17. IT Infrastructure Engineer Details

System Administration: Standard system administration duties including server install, system/application install, patch management, log analysis, and customer account setup
Problem Resolution: Identify, diagnose, and resolve full application stack problems end-to-end, including network connectivity, traffic utilization, authentication, SSL, and application debugging
Documentation Management: Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration
Disaster Recovery: Participate in the creation, maintenance, testing, and execution of the Disaster Recovery plan
Automation Development: Continue to evolve the use of automation and configuration management
System Maintenance: Participate in after-hours upgrades, maintenance, troubleshooting, and on-call availability
Device Installation: Installations of Ethernet devices such as manufacturing label printers, network weigh scales, lab instruments, and ThinClient HMIs for process execution
Application Deployment: Application installation with the vendor
Protocol Execution: Server and application qualification protocol execution
System Configuration: Install, configure, and troubleshoot computerized systems in the Manufacturing areas
Team Collaboration: Work with corporate IT, Electrical, Engineering, QA, and Validation teams in assessment, recommendation, and implementation of computerized system applications that support manufacturing areas
Network Support: Support in IT network troubleshooting activities
Recovery Verification: Perform recovery verification activities
Cybersecurity Support: Support Cybersecurity-related initiatives

18. IT Infrastructure Engineer Responsibilities

Network Evaluation: Monitor and continually evaluate the network architecture across the enterprise
Network Design: Planning, designing, installing, configuring, and optimizing all local and wide area networks, VoIP, Internet, and other data communication platforms
Device Configuration: Configure, install, and maintain routers, switches, firewalls, VPN, wireless, etc.
Health Monitoring: Implement and maintain a network health management system that continually monitors network load and performance
Infrastructure Optimization: Ensure the enterprise is leveraging fault tolerance, redundancy, disaster recovery, scalability, performance, and cost-efficiency best practices
Issue Resolution: Troubleshoot and resolve all network issues promptly
Server Support: Support all current server hardware, software, cloud, and virtualization platforms both locally and in an off-site data center
Software Maintenance: Support all existing server software, including Microsoft Windows Server, Microsoft SQL Server, Microsoft Azure, Microsoft Office 365, VMware vCenter/vSphere, and Amazon Web Services
Account Administration: Maintain user accounts, e-mail addresses, and folder permissions in Active Directory
Data Protection: Monitor and administer recurring backup tasks to ensure all data is adequately protected and recoverable (including all SQL databases)

19. IT Infrastructure Engineer Job Summary

User Management: Perform user adds, moves, and changes on the Office phone system
System Integration: Manage infrastructure-related system integrations such as Federation Services and SSO
File Management: Manage on-premises and cloud file and print services
Storage Administration: Manage storage and backup systems and architecture
Policy Management: Create and manage Active Directory group policies to support a consistent desktop/laptop environment
Automation Scripting: Create packages/scripts to automate the deployment of software applications and updates
Application Support: Support desktop applications, including Microsoft Office, Adobe Acrobat, etc
Security Maintenance: Ensure all systems are current with applicable security patches and anti-virus updates
Remote Support: Support remote connectivity to all internal and cloud-hosted resources
Ticket Response: Respond to incoming Regional and Sales Office support desk tickets from users needing assistance with hardware and software

20. IT Infrastructure Engineer Accountabilities

Issue Resolution: Follow all support issues to full resolution, providing after-hours support
System Security: Responsible for ensuring the secure operation of all systems in the enterprise
Policy Compliance: Establish, implement, and ensure compliance with Highland Homes' IT Security Policies
Vendor Collaboration: Research and collaborate with vendors, research products, and implement solutions that meet the business's needs while maintaining security standards
Threat Monitoring: Regularly review security dashboards, system configurations, alerts, and logs to detect and respond to vulnerabilities or suspicious activity
Vulnerability Management: Perform vulnerability management, documentation, and remediation
Penetration Testing: Perform ongoing penetration testing and vulnerability scans (internal and external)
Incident Response: Creation and maintenance of an incident response plan and security policies
System Hardening: Develop and maintain system hardening standards
Team Collaboration: Partner with internal IT teams to address security concerns and manage the remediation process

21. IT Infrastructure Engineer Functions

Requirement Analysis: Work with engineers to understand technical requirements
Event Communication: Communicate events to stakeholders, IT teams, and leadership
Performance Improvement: Determine the required course of action to improve performance and escalate
Production Support: Provide Level 3 production support
Issue Management: Document, monitor, report, and manage the resolution of systemic issues
Technical Collaboration: Work with engineers, vendors, and architects when issues appear systemic or cannot be resolved
Policy Compliance: Ensure compliance with policies, procedures, and standards
Documentation Maintenance: Ensure documentation is developed and maintained
Project Reporting: Support and participate in the formal reporting of project status
Technology Evaluation: Evaluate future technologies and make recommendations for software and hardware upgrades
Technical Mentoring: Provide technical guidance, coaching, and mentoring to team members

22. IT Infrastructure Engineer Job Description

Infrastructure Management: Oversight of end-user computer infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools
Script Automation: Competency in writing and maintaining custom scripts to increase automation
Performance Monitoring: Monitor and test performance of end-user compute support tools, foreseeing potential bottlenecks and identifying possible solutions
System Design: Desire to work alongside the team to help design information and operational support systems
Cloud Operations: Operate all aspects of cloud and datacenter infrastructure
Documentation Training: Document key responsibilities and train coworkers
Problem Resolution: Maintain problem records and find a resolution
Process Improvement: Engineer and make continuous improvement of stacks, templates, images, and other artifacts to standardize consumption of shared cloud services and delivery of infrastructure
Issue Escalation: Act as support escalation
Incident Management: Organize and direct response to major incidents
Relationship Building: Develop relationships with other technology and non-technology departments that consume department services
Technical Coaching: Perform hands-on technical coaching to accelerate cloud infrastructure learning across the organization
Stack Implementation: Pair with engineering teams to design and implement stacks that meet the needs of their applications
Partner Collaboration: Work closely with partners to operationalize environments to manage services
Configuration Management: Drive infrastructure as code and configuration management communities of practice across the organization
Data Management: Utilize enterprise tools to manage, monitor, and secure large enterprise data center environments
Issue Troubleshooting: Troubleshoot problems and quickly resolve issues

23. Information Technology Infrastructure Engineer Overview

Technical Support: Works independently at a high level on all technical support, delivery, operations, and engineering
System Administration: Provides centralized systems operational support, administration, installation, and maintenance of complex enterprise-wide networks (Data, Video, LANs, WANs, SANs)
Server Configuration: Installs, configures, and operates Windows server software and hardware
Network Monitoring: Monitors the network to ensure proper functioning of hardware and software
Problem Resolution: Identifies and resolves complex server problems utilizing structured troubleshooting methods, techniques, and tools
Upgrade Coordination: Coordinates rollouts and upgrades of hardware, software, and telecommunications
Vendor Collaboration: Collaborates with vendors and carriers during problem analysis and resolution
Documentation Management: Prepares and maintains documents according to Shionogi standards and GxP and/or J-SOX regulations
System Monitoring: Maintains and operates system monitoring
License Management: Organizes software licenses and proposes proper plans to maintain or renew them
Office Support: Supports MS Office 365 including Azure AD, Exchange Online Hybrid, SharePoint, Teams, Compliance Center, and others
Database Administration: Maintains data warehouse operations and MS SQL administrative tasks
Backup Management: Monitors and maintains server backup schedules and performs annual testing of system restore operations and DR scenarios

24. IT Infrastructure Engineer Details and Accountabilities

Infrastructure Design: Responsible for the design, deployment, and management of applications, servers, databases, and network infrastructure technologies
Performance Optimization: Provide proactive monitoring and management of the corporate infrastructure environment and continuous improvement in the areas of performance and cost optimization
Production Support: Provide support for production issues affecting the corporation's business operations
Server Management: Management of both on-premise and cloud-based Windows Server infrastructure including Active Directory, Group Policies, Patching, Security and Compliance, Backups, etc.
DevOps Support: Partner with the DevOps organization to provide support for the DevOps development and testing environments
Pipeline Improvement: Partner with the DevOps organization to continuously improve the DevOps pipeline while working towards continuous build, test, and deployment of change
Tool Development: Develop and manage infrastructure tools and methods to facilitate the high-quality, proactive, cost-effective management of the corporate infrastructure environment
Security Management: Partner with the InfoSec team to develop, implement, and continuously improve security policies
Compliance Assurance: Proactive management of the corporate infrastructure environment to ensure security and compliance with external audits
Problem Solving: Work independently on task and project-based assignments, identifying and solving problems or issues
Process Improvement: See opportunities for improvement, take ownership, and work closely with the development team to drive product improvement

25. IT Infrastructure Engineer Tasks

Infrastructure Maintenance: Responsible for the installation, operation, and maintenance of R&D IT infrastructure including servers, storage, and network
Client Support: Responsible for all client systems and services used
Service Delivery: Provide support for all locally delivered IT R&D and Generic services
Process Development: Develop and maintain the support procedures and processes necessary for all aspects of the operations landscape
System Monitoring: Monitor, maintain, and report on overall system performance
System Upgrades: Identify and perform tasks to regularly patch and upgrade the operations landscape to ensure it remains robust, stable, and secure
Maintenance Planning: Plan and schedule maintenance windows for the IT environment in alignment and cooperation with the regional and global Goodix IT organization
Security Implementation: Cooperate with the regional and global Goodix IT organization to implement relevant network and system security requirements and maintain a high level of IT security
Firewall Management: Maintain, review, and develop firewall rules and policies in alignment with the regional and global Goodix IT organization
Project Management: Work on key IT projects as directed by the Global or Regional IT leader

26. IT Infrastructure Engineer Roles

Solution Development: Develop new solutions based on IT demand communicated by local businesses and in alignment and cooperation with the Global or Regional IT leader
Vendor Management: Responsible for the management of local IT vendors in the Netherlands, Belgium, and France
Compliance Support: Under the supervision of Goodix Legal, contribute towards GDPR compliance from an IT standpoint
Equipment Procurement: Select and purchase IT equipment and software in compliance with globally defined IT standards
Inventory Management: Reliably maintain an inventory of all IT equipment for Nijmegen including device labeling and deliver the required information to the Finance department
Facility Maintenance: Responsible for the maintenance of server cabinets, aircon, and power supply in the data center in cooperation with the Site Manager
Equipment Disposal: Responsible for dismantling and scrapping of IT equipment, following security guidelines and obeying official regulations
Technical Support: Provide hands-on technical knowledge for all aspects of the IT operations landscape
Infrastructure Support: Provide support for the Group IT infrastructure, local and wide area networks including problem-solving and performance monitoring in cooperation with the global Goodix IT organization
Application Maintenance: Contribute to the maintenance of the applications located in the Nijmegen Data Center and site-based computer rooms

27. IT Infrastructure Engineer Additional Details

Solution Development: Develop high-quality technical solutions, sustainable processes, and standards to realize the vision of intelligent manufacturing
Technology Implementation: Drive the introduction of new technologies through pilot projects and implementation projects
Project Standardization: Responsible for standardization, centralization, and digitization projects
Cybersecurity Assessment: Assess cybersecurity threats and define standards for the future
System Maintenance: Support the local site in the maintenance of hardware, software, and automation systems
Project Organization: Responsible for the establishment and development of a demand-oriented project organization (e.g., definition of roles, tasks, responsibilities, interfaces, rights, duties, and competencies, as well as the staffing of these project functions)
Quality Assurance: Ensure that the work and results during the individual project phases comply with specifications and regulations and that project requirements are critically reviewed for necessity, functionality, benefits, quality, and security
Resource Management: Ensure that the use of financial resources is targeted and economical
Process Improvement: Identify and adapt improvement potentials and innovations of technologies, specifications, documents, and procedures in coordination with the head of the functional unit
Architecture Mapping: Discovery and mapping of application architecture within Data Centers
Firewall Documentation: Liaise with system owners and internal teams to document firewall rules on an application basis, following company standards to ensure functionality in a segmented environment
Application Roadmap: Produce a road map of applications based on a priority list to be segmented within each Data Center
Network Configuration: Creation of VLANs to allow failover of critical applications from Primary DC to Secondary DC
Segmentation Preparation: Perform LAN segmentation-related preparation activities for other project streams
Progress Reporting: Provide regular updates on progress against agreed tasks to the Project Delivery Manager via reporting templates
Issue Reporting: Report any concerns, issues, and constraints to the Project Delivery Manager

28. IT Infrastructure Engineer Essential Functions

System Design: Design and implement high availability Microsoft Windows in a 24/7 datacenter enterprise environment
VMware Implementation: Design and implementation of VMware ESX server environment
Directory Management: Update, design, and support Active Directory
SAN Design: Design Fiber SAN Fabric environment
Server Deployment: Design and deploy clustered servers
Process Automation: Possess the ability to write batch files to automate processes
Performance Optimization: Perform system tuning and upgrade management to achieve optimum performance
Task Automation: Automate management tasks, streamline processes, and improve reliability in the infrastructure environment
Recovery Planning: Play a supplemental role in developing, implementing, and executing disaster recovery plans
Audit Compliance: Conduct hardware and software audits for compliance with established standards, policies, procedures, and configuration guidelines
Project Leadership: Lead projects as assigned by the Manager
Technical Research: Independently utilize resources (knowledge bases, online resources, etc.) to research solutions for difficult problems
Infrastructure Support: Provide Level 2 and Level 3 support on the Infrastructure scope including manufacturing and supply chain infrastructure

29. IT Infrastructure Engineer Role Purpose

Server Administration: Install, configure, administer, and maintain Windows Servers as well as storage and backup infrastructures
Technology Evaluation: Participate in the evaluation, selection, and implementation of technology solutions
Network Configuration: Configure, manage, and support Cisco infrastructure components (IOS, Route, Switch, Wireless, VLAN, WAN)
Virtualization Management: Install, manage, and support virtualization platforms (VMware, Citrix, AHV)
Directory Management: Design, manage, and support Active Directory with expertise in supporting complex GPOs
Service Support: Support DNS, DHCP, Web Services, and Line-of-Business Applications
System Monitoring: Monitor and respond to system alerts to ensure performance and maintain a high-performing, stable development environment
Upgrade Planning: Contribute to and implement system upgrade plans
Hardware Maintenance: Perform hardware and software upgrades, order, install, and troubleshoot all necessary components
Application Maintenance: Maintain software and build or test applications that may involve repairing profiles and resolving application errors
Backup Administration: Provide backup administration functions including data and system recovery
Firewall Management: Manage Cisco and Fortinet switches and firewalls, configure upgrades, and apply knowledge of ACLs, VLANs, Port configuration, and LAN-to-LAN terminology
Project Leadership: Perform project work including leading projects and documenting progress
Team Collaboration: Interface with project team members and management to meet user needs

30. Information Technology Infrastructure Engineer General Responsibilities

Customer Support: Act as a key point of contact, working alongside internal teams on vital customer projects and Senior 3rd line BAU support
Vendor Management: Gain multi-vendor exposure covering Microsoft, VMware, Cisco, Azure, and AWS within a data-centric environment
Infrastructure Consulting: Provide commercial guidance and recommendations on core infrastructure for clients
Performance Reporting: Create and maintain regular reporting on customer IT environments, including incident management, service requests, performance metrics, and capacity planning
Engineering Services: Provide senior engineering services to customers
Root Analysis: Conduct advanced troubleshooting and root-cause analysis for issues
Risk Management: Highlight technical solution risks and provide recommendations for improvements and enhancements to customers
Project Delivery: Produce, develop, execute, and manage project delivery services across all assigned clients
Service Reporting: Provide reporting to the associated Client, Account Manager, and Service Delivery Manager
Process Documentation: Ensure process and procedure documentation is kept up to date and current
Effective Communication: Communicate effectively with the service delivery function and senior management

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