Job Summary: 

• Day-to-day delivery of projects and services of both public and private cloud environments.
• Delivery of a robust, scalable, secure, efficient and HA infrastructure services to meet business requirements.
• Operate and maintain platforms, supporting services.
• Diagnose complex system problems using dumps, traces, or other diagnostic aids.
• Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
• Ensure Logging, monitoring and alerting are compliant with policy and meet the service owner’s needs.
• Participate in the development, testing, and implementation of business continuity and disaster recovery plans.
• Produce solution designs and documentation in collaboration with global teams and stakeholders.
• Provide out-of-hours support as part of the on-call rota.

Skills on Resume:

• Cloud Management (Hard Skills)
• HA Systems Design (Hard Skills)
• Performance Diagnostics (Hard Skills)
• Monitoring and Alerting (Hard Skills)
• Disaster Recovery (Hard Skills)
• Solution Documentation (Hard Skills)
• Team Collaboration (Soft Skills)
• On Call Support (Soft Skills)

Job Summary: 

• Responsible for the implementation and tracking of infrastructure-related service levels.
• Report performance metrics, service levels, server status and both planned and unplanned system outages.
• Report the data on a regular basis to IT management.
• Responsible for reporting metrics and monitoring of supplier contracts.
• Manage relationships with managed service providers and vendors, undertaking regular service reviews.
• Ensure services meet end-user requirements and SLAs.
• Negotiate with new and existing vendors, including vendor selection recommendations.
• Negotiate with vendors for effective maintenance and support contracts to obtain timely service on installed systems.
• Ensure provision of requisite training and adequate support to users for further effectiveness.

Skills on Resume:

• Service Level Tracking (Hard Skills)
• Performance Reporting (Hard Skills)
• Supplier Monitoring (Hard Skills)
• Vendor Management (Soft Skills)
• Service Review (Soft Skills)
• SLA Compliance (Hard Skills)
• Contract Negotiation (Soft Skills)
• User Support (Soft Skills)

Job Summary: 

• Responsible for the organization and daily operation of the IT systems and infrastructure of the organization.
• Expand the recently chosen IT concepts within the set frameworks.
• Act as an intermediary between customers and the IT department, where both languages can be spoken.
• Set clear frameworks, address, and take adequate decisions.
• Define and decide on the execution of global projects involving data centre and cloud services.
• Design and optimize the technical infrastructure.
• Manage Vendor 3rd party relationships, completing regular service performance reviews.
• Draw up and manage the department's budget.
• Clear vision for the creation of a roadmap based on business needs.

Skills on Resume:

• IT Operations (Hard Skills)
• Infrastructure Expansion (Hard Skills)
• Customer Liaison (Soft Skills)
• Decision Making (Soft Skills)
• Project Leadership (Hard Skills)
• Infrastructure Design (Hard Skills)
• Vendor Management (Soft Skills)
• Budget Planning (Hard Skills)

Job Summary: 

• Coordinate all service delivery activities within contractual scope and target levels.
• Participate in the service provider steering committee.
• Manage daily service governance (state meetings, ad hoc meetings, crisis meetings, reports).
• Ensure effective service reports and share KPIs with NCA teams.
• Alignment of processes with the needs of local teams.
• Ensure that procedures and processes are properly implemented and executed by service providers.
• Maintain operational condition (back up, supervision) and its execution.
• Maintain PCI compliance (log management, access to environments and rooms, exchange procedure applied, etc.).
• Maintain security (patching, management of security alerts, etc.).
• Procedure relating to CMDB inventories/floor plan and rack/cabling and its execution.

Skills on Resume:

• Service Coordination (Soft Skills)
• Governance Management (Soft Skills)
• KPI Reporting (Hard Skills)
• Process Alignment (Soft Skills)
• Compliance Monitoring (Hard Skills)
• Security Management (Hard Skills)
• Operational Maintenance (Hard Skills)
• CMDB Management (Hard Skills)

Job Summary: 

• Check the proper respect for the processes by the service providers.
• In charge of receiving deliverables from the service provider and validating them.
• Coordinate maintenance activities in operational condition on the Toronto and Brampton Datacenters with the various teams.
• Coordinate production incidents with local resources and different teams.
• Responsible for the delivery of PCI audit documents on the FRS INFRA domain and their automation on this domain.
• Participate in interviews as part of the PCI audit.
• Monitor service center performance on a day-to-day basis.
• Guide and support teams to achieve SLA performance, customer expectations and quality standards.
• Manage activities related to Incident Management, Problem Management, Request Fulfillment, Change Management, Communique Management and Availability Management.
• Maximize resource utilization and manage the service desk to achieve customer satisfaction.

Skills on Resume: 

• Process Compliance (Hard Skills)
• Deliverable Validation (Hard Skills)
• Datacenter Coordination (Hard Skills)
• Incident Coordination (Hard Skills)
• PCI Audit Support (Hard Skills)
• Service Monitoring (Hard Skills)
• SLA Management (Soft Skills)
• Resource Optimization (Soft Skills)

Job Summary: 

• Develop and execute the strategic improvement plan for site maintenance, including plant infrastructure, equipment maintenance, instrumentation, electrical, and control systems.
• Implement all maintenance-related PSM requirements and maintain full compliance, including the maintenance and development of the site's Mechanical Integrity program.
• Analyze mechanical failure data and implement/revise the equipment reliability plans and preventative maintenance program.
• Improve Safety, Overall Equipment Effectiveness (OEE), and life cycle costs.
• Ensure daily maintenance activities are prioritized in alignment with the needs of Manufacturing and Planning departments.
• Coordinate 3rd party onsite maintenance activities.
• Manage the Critical Spares program in alignment with the business needs of the site.
• Lead the maintenance department in safe work practices in accordance with OSHA and Alcon EHS requirements.
• Provide troubleshooting support and guidance for the maintenance team, including on the off shifts.

Skills on Resume:

• Maintenance Planning (Hard Skills)
• Integrity Compliance (Hard Skills)
• Failure Analysis (Hard Skills)
• OEE Optimization (Hard Skills)
• Task Prioritization (Hard Skills)
• Vendor Coordination (Soft Skills)
• Spares Management (Hard Skills)
• Team Support (Soft Skills)

Job Summary: 

• Coach, train and develop members of the maintenance department to achieve desired performance.
• Continuously drive improvements in the operational efficiency and reliability of the infrastructure systems through improvements in maintenance processes and equipment downtime and efficiency.
• Use lean tools, including OEE, to identify priorities.
• Utilize standard problem-solving tools in conjunction with SMART elements.
• Foster a culture of Continuous Improvement within the scope of the position.
• Develop and achieve maintenance team improvement goals and objectives in alignment with Alcon Business Key Performance Indicators (KPIs).
• Provide project management for cost/capital projects and initiatives.
• Provide direction to the site engineering team, including support of project development and implementation.

Skills on Resume:

• Team Development (Soft Skills)
• Efficiency Improvement (Hard Skills)
• Lean Tools Application (Hard Skills)
• Problem Solving (Soft Skills)
• Continuous Improvement (Soft Skills)
• Goal Alignment (Soft Skills)
• Project Management (Hard Skills)
• Engineering Support (Hard Skills)

Job Summary: 

• Project management and oversight of construction-related activities for new builds or general capital projects.
• Perform quality audits and ensure issues are remediated before the vendors are released from the project.
• Understand the metro fibre market segments, customer base, and industry verticals.
• Interface with key internal stakeholders (e.g., Networking, Data Centre Engineering, PMs, Data Centre Management, security, etc) to obtain their requirements and drive vendors to adhere to these key elements.
• Interface with data centre providers to drive equipment and circuit installations.
• Understand the technical requirements of engineering teams and ensure the completed project meets these requirements.
• Create detailed network planning packs to build scalable and future-proof infrastructure.
• Understand fibre deployment types and ensure that the diversity requirements are met.

Skills on Resume:

• Project Oversight (Hard Skills)
• Quality Auditing (Hard Skills)
• Market Knowledge (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Vendor Management (Soft Skills)
• Technical Compliance (Hard Skills)
• Network Planning (Hard Skills)
• Fibre Deployment (Hard Skills)

Job Summary: 

• Understand the fibre construction process.
• Program management, risk mitigation and reporting status reviews to management and internal customers.
• Understand the health and safety requirements and ensure compliance is met within their markets.
• Develop long-term strategic partnerships in support of key markets.
• Handle ad-hoc incoming inquiries and problems.
• Ensure the construction programs continue on schedule.
• Create project scope and equipment requirements, assist with requests for proposals, and capital requests.
• Understand the mechanisms used to operate and maintain one of the world’s most complex networks.
• Manage multiple projects at the same time.

Skills on Resume:

• Fibre Construction (Hard Skills)
• Program Management (Hard Skills)
• Safety Compliance (Hard Skills)
• Strategic Partnerships (Soft Skills)
• Issue Resolution (Soft Skills)
• Schedule Management (Hard Skills)
• Project Scoping (Hard Skills)
• Multi-Project Handling (Soft Skills)

Job Summary: 

• Responsible for managing the infrastructure and networks at all offices in the UK and future global expansion.
• Responsible for planning and delivering M&A infrastructure migrations.
• Initial direct reports of Infrastructure and Network engineering and supporting outsourced third-party providers.
• Collaborate closely with the Service Delivery and Application teams to ensure escalated incidents and requests are resolved to SLA.
• Responsible for ensuring that infrastructure is reaching its SLA of >99.95%.
• Ensure that the whole environment is secure against cybersecurity risk.
• Maintain cyber security maturity against the greed business risk appetite.
• Responsible for the infrastructure Disaster Recovery plan and regular testing to deliver continuity in the event of an incident.
• Support the business in identifying and delivering quality and value from key vendors/suppliers.
• Ensure resources, capabilities and capacity to meet both existing and new business demand.
• Ensure robust and valuable solutions are in place to support business activities and offer the best possible client experience.
• Responsible for the IT Risk Register, highlighting key risks present within the business and planning and delivering mitigation.
• Responsible for Infrastructure Budget Management.
• Elevate the perception of Infrastructure IT - becoming a business partner and driver.

Skills on Resume:

• Infrastructure Management (Hard Skills)
• M&A Migrations (Hard Skills)
• Team Leadership (Soft Skills)
• SLA Compliance (Hard Skills)
• Cybersecurity Oversight (Hard Skills)
• Disaster Recovery (Hard Skills)
• Vendor Evaluation (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Responsible for the operational and technical leadership of RouteOne’s hosted environments.
• Work with RouteOne’s hosting provider.
• Ensure efficient and smooth operation of hosted environments, including administration, monitoring, troubleshooting, support, and emergency response.
• Serve as incident manager and primary coordination point for 24x7 escalations of hosted environment issues and emergencies.
• Provide notification to all stakeholders when performance or availability issues arise in the hosted environments.
• Establish and manage existing operational policies and procedures to mitigate risk.
• Work with management to establish acceptable operating criteria, including budget planning.
• Manage capacity planning for hosted environments.
• Work closely with the IT Operations team.
• Define requirements, cost, timing, and operational plan for future expansion and growth of the production environment, followed by implementation.
• Responsible for vendor management of RouteOne’s hosting provider.
• Ensure service level agreement (SLA) commitments related to uptime, resource availability, incident response, change control, redundancy, etc., are met.
• Ensure adequate procedures and technical infrastructure are in place for purposes of business continuity in case of disaster or prolonged production outages.
• Maintain safety, security, and privacy standards throughout all areas of responsibility.

Skills on Resume:

• Hosted Environment Management (Hard Skills)
• Provider Coordination (Soft Skills)
• Incident Response (Hard Skills)
• System Monitoring (Hard Skills)
• Risk Management (Hard Skills)
• Capacity Planning (Hard Skills)
• SLA Compliance (Hard Skills)
• Disaster Preparedness (Hard Skills)

Job Summary: 

• Manage a small infrastructure team with hands-on infrastructure development experience.
• Create and maintain the next-generation CI/CD system for the company.
• Ensure the availability, performance, scalability, security, and automation of NextGen infrastructure.
• Ensure reliable measurement and monitoring of infrastructure.
• Maintain and enhance the build/deployment process for continuous integration and continuous delivery of products.
• Educate and support engineering teams to become self-sufficient in development and deployment.
• Lead staging and release deployments.
• Troubleshoot and resolve infrastructure-related production issues with the operations team.

Skills on Resume:

• Infrastructure Leadership (Soft Skills)
• CICD Development (Hard Skills)
• Infrastructure Automation (Hard Skills)
• System Monitoring (Hard Skills)
• Build Process Management (Hard Skills)
• Team Enablement (Soft Skills)
• Release Deployment (Hard Skills)
• Issue Resolution (Hard Skills)

Job Summary: 

• Responsible for project deliverables.
• Responsible for working very closely with project management teams and scheduling work allocation on a periodic basis.
• Responsible for managing a pool of resources across different geographical locations.
• Responsible for maintaining a low attrition ratio.
• Maintain the skill level as well as the training of existing resources.
• Own infrastructure as well as data center deliverable.
• Reduce incidents in the infrastructure domain and turn around time in server availability.
• Accountable for all incidents in the infrastructure domain.
• Work with the team and provide data and root cause analysis for each service-impacting incident with all possible corrective actions for improvement.
• Collaborate with multiple teams in analyzing each service outage, measure, maintain and present the service quality metrics to management.
• Responsible for maintaining 24/7 service to customers and reducing MTTR in case of service interruption.
• Identify and resolve customer issues related to Qualys products and services.
• Participate in product design discussions and make appropriate recommendations.

Skills on Resume:

• Project Delivery (Hard Skills)
• Work Scheduling (Soft Skills)
• Resource Management (Soft Skills)
• Attrition Control (Soft Skills)
• Team Training (Soft Skills)
• Infrastructure Delivery (Hard Skills)
• Incident Management (Hard Skills)
• Service Quality Analysis (Hard Skills)

Job Summary: 

• Responsible for covering multiple sites in Ireland and Northern Ireland.
• Support and backup for all sites.
• Site Engineering Project Liaison/Infrastructure installation and support/IT Screening.
• Liaise between site engineering, external vendor and corporate IT teams in relation to service issues or project installations.
• Lead IT Infrastructure projects (e.g., NAC, LAN Refresh, IPT upgrades, Acquisitions and Divestitures).
• Service management for infrastructure service issues, including incident troubleshooting, coordination of local response to Code events and any subsequent follow-up activity.
• Responsible for ITCP, creation and testing.
• Responsible for IT Audit activity and support for local audit requirements.
• Responsible for end-user service project support and delivery, Printer Refresh, Software deployment (Teams, for example), User training and coordination of other resources to deliver training.
• Input to Managed Service resource service reviews and achievement of service delivery targets.
• Responsible for vendor management for local and regional suppliers, Telecomms suppliers for fixed and mobile services.
• Input to cost management for Telecommunications services.

Skills on Resume:

• Multi-Site Support (Hard Skills)
• Project Liaison (Soft Skills)
• Infrastructure Deployment (Hard Skills)
• Service Coordination (Soft Skills)
• IT Audit Support (Hard Skills)
• End User Training (Soft Skills)
• Vendor Management (Soft Skills)
• Telecom Cost Control (Hard Skills)

Job Summary: 

• Lead development, documentation and maintenance of IT infrastructure policies, procedures, and standards across the IT department.
• Monitor and routinely audit compliance with all IT infrastructure procedures and policies, and ensure consistency of internal controls across IT infrastructure.
• Monitor all IT infrastructure to ensure uptime requirements are met, measured through service level agreements.
• Manage operations of a hybrid cloud infrastructure team with the ability to be hands-on with technology.
• Manage 3rd party service providers, e.g., NOC, engineering, ISP.
• Provide oversight and ownership for all IT infrastructure and dependent systems.
• Assist in system and software architecture and design.
• Ensure that IT infrastructure platforms are appropriately designed and scaled at all times.
• Produce and maintain IT infrastructure best practices for IT infrastructure staff, and oversee training.
• Author and exercise the information technology disaster recovery and business continuity plans.
• Integrate continuous improvement processes through the use of metrics and trends to drive availability, scalability and high performance.

Skills on Resume:

• Policy Management (Hard Skills)
• Compliance Auditing (Hard Skills)
• Uptime Monitoring (Hard Skills)
• Hybrid Cloud Management (Hard Skills)
• Vendor Oversight (Soft Skills)
• Infrastructure Ownership (Hard Skills)
• System Architecture (Hard Skills)
• Disaster Recovery Planning (Hard Skills)

Job Summary: 

• Manage several simultaneous projects and other related tasks.
• Interact with various internal and external groups to facilitate successful project completion.
• Maintain key infrastructure support systems such as CMDB, Monitoring, Cloud services, Backup/Recovery, Identity and Access Management, Patching, Anti-Virus, Printing, and Mobility.
• Facilitate compliance controls and audits as part of SOX guidelines.
• Support and participate in the investigation of security incidents, identifying root, technical, contributing or organizational causes, and implement preventive actions.
• Responsible for performance, development and coaching of staff (i.e., hiring, performance management, salary increases, etc.).
• Serve as an escalation point for all Service Desk and Infrastructure support.
• Ensure collaborative working practices are implemented and encouraged within the team, across the team, and with business partners.
• Maintain professional and technical knowledge by attending educational workshops.
• Review professional publications, establish personal networks, benchmark current practices, and participate in professional societies.

Skills on Resume:

• Project Coordination (Soft Skills)
• Infrastructure Support (Hard Skills)
• Compliance Management (Hard Skills)
• Security Incident Response (Hard Skills)
• Team Development (Soft Skills)
• Issue Escalation (Soft Skills)
• Cross-Team Collaboration (Soft Skills)
• Continuous Learning (Soft Skills)

Job Summary: 

• Serve as an IT process knowledge resource for Technical Services for the assigned IT process management program.
• Act as a contact point for the Technical Services leads to deal with any program issues within their infrastructure provisioning teams and to deal with them effectively.
• Serve as alternate contact for the program when the technology lead is unavailable, including management and escalation.
• Partner with Technology Service teams to implement programs to meet business objectives.
• Support the design, planning, and deployment of technical infrastructure programs, including partnering with business and technology teams to plan provisioning.
• Deliver clear metrics about the health of the assigned IT core process program and technology provisioning projects.
• Drive operational excellence of assigned programs and projects, with duties including project reviews, feasibility, cost-benefit analysis, prioritization, initiation, execution and closure for all project work related to the project.
• Coordinate project support activities, including the development of internal and external communications, establishing roadmaps and benchmarks, and developing rollout plans.
• Prepare and present project plans, status reports and cost/benefit studies.
• Initiate direct communication with specific customers, suppliers and technical services staff.
• Ensure assigned programs and project deliverables meet defined timelines.
• Act as backup to other ISMs. Ensure sufficient knowledge to cover their programs effectively.
• Help collect labor and capital estimates for investment planning.
• Help collect labor, hardware, and software cost estimates for RFPs or custom solutions.
• Work as an individual contributor in a highly matrixed environment.

Skills on Resume:

• IT Process Expertise (Hard Skills)
• Issue Resolution (Soft Skills)
• Program Escalation (Soft Skills)
• Infrastructure Planning (Hard Skills)
• Provisioning Support (Hard Skills)
• Metrics Reporting (Hard Skills)
• Operational Excellence (Hard Skills)
• Cross-Functional Coordination (Soft Skills)

Job Summary: 

• Manage the Network, Systems, Service Desk, and teams.
• Ensure the day-to-day performance of IT systems, network, and infrastructure.
• Responsible for systems maintenance and availability.
• Improve the internal IT operations business process.
• Implement, manage and support change management for IT changes.
• Provide efficient server management processes (including security-related tasks, documentation, inventory, etc.).
• Ensure alignment with security requirements (i.e., patching, encryption, etc.).
• Develop and maintain a Business Continuity Plan and a Disaster Recovery Plan, and ensure successful annual testing of each.
• Ensure IT Service Level Agreements are met.

Skills on Resume:

• Team Management (Soft Skills)
• System Performance (Hard Skills)
• Systems Maintenance (Hard Skills)
• Process Improvement (Soft Skills)
• Change Management (Hard Skills)
• Server Management (Hard Skills)
• Security Compliance (Hard Skills)
• Continuity Planning (Hard Skills)

Job Summary: 

• Identify common or recurring incidents.
• Create, validate, and update technical documentation and ensure it is accessible to the team.
• Reinforce a customer service-oriented approach throughout practices on internal initiatives and increase internal client satisfaction.
• Generate change and effectively manage the implementation of new ideas.
• Continuously design, develop, monitor and improve infrastructure and application performance, security, compliance, and availability.
• Serve as a manager, mentor, and coach to the IT team, and motivate IT team members to achieve results.
• Leverage new and innovative technologies (new development as well as refactoring of existing systems).
• Solve system-wide problems or enable new business capabilities.

Skills on Resume:

• Incident Analysis (Hard Skills)
• Documentation Management (Hard Skills)
• Customer Focus (Soft Skills)
• Change Implementation (Soft Skills)
• Performance Optimization (Hard Skills)
• Team Leadership (Soft Skills)
• Tech Innovation (Hard Skills)
• System Problem Solving (Hard Skills)

Job Summary: 

• Oversee data loading processes to ensure each run optimally.
• Establish metrics and monitoring file loads, triaging/remediating issues.
• Develop and manage effective IT policies and procedures.
• Estimate long-term projects and ensure successful (quality, time and cost) implementation.
• Collaborate with the Development and Business Analyst units.
• Ensure the successful implementation and support of systems.
• Provide mentorship and technical guidance for daily and ongoing challenges.
• Responsible for team scheduling, annual reviews, time clock approvals and disciplinary action.

Skills on Resume:

• Data Load Oversight (Hard Skills)
• File Monitoring (Hard Skills)
• Policy Development (Hard Skills)
• Project Estimation (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• System Implementation (Hard Skills)
• Technical Mentorship (Soft Skills)
• Team Supervision (Soft Skills)

Job Summary: 

• Honor the team, lead with integrity, leverage passion, cultivate innovation, and have serious fun.
• Manage end-to-end technology infrastructure and operations planning, design, processes, and performance.
• Identify and manage key areas targeted for improvement, and discover opportunities for service automation and cost savings.
• Recommend, develop, and maintain a secure 24x7 technology infrastructure.
• Ensure high availability, create business value, enable innovation, and leverage investments consistent with the requirements and expectations of the CHEST strategic plan and annual goals.
• Recommend, configure, install, and maintain LAN/WAN hardware, software and telecommunications equipment.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Ensure proactive management of personal computers, system software, software applications, phones, printers, copiers, servers (both physical and virtual), routers, bridges, switches, modems, cabling and internet providers.
• Train and manage technical support staff, ad-hoc consultants, and infrastructure vendors to meet approved infrastructure project objectives within budget.
• Manage expense budgets and capital expenditures in support of the acquisition of vendors, equipment, maintenance and services.
• Document and maintain necessary diagrams and SOPs for the people, processes, and platforms in support of end-user technology and back-office infrastructure.
• Responsible for the underlying mission-critical platforms that exist for the benefit of an excellent experience for staff and constituents.
• Collaborate with other I&T team members on cross-department projects.
• Responsible for cybersecurity initiatives, business continuity planning, end-user support tickets, onboarding, offboarding SOPs, inventory management, technology audit, and user account management.

Skills on Resume:

• Team Leadership (Soft Skills)
• Infrastructure Management (Hard Skills)
• Service Optimization (Hard Skills)
• 24x7 Availability (Hard Skills)
• Network Administration (Hard Skills)
• Hardware Maintenance (Hard Skills)
• Technical Staff Management (Soft Skills)
• Cybersecurity Oversight (Hard Skills)

Job Summary: 

• Lead a highly skilled DevOps team from the trenches, staying hands-on, be a role model and a coach for the team members, while also learning from them.
• Create an internal environment of teamwork, sharing, and enthusiasm, a team on a mission.
• Build new infrastructure to support the platform using AWS technologies like Fargate, Lambda, DynamoDB and RDS.
• Responsible for network and systems monitoring, alert strategies, and managing a 24x7 team.
• Respond quickly to issues, including leveraging a distributed, offshore SRE/NOC team.
• Work closely with eng leadership, customer success and other functions to define a vision for the platform.
• Build and maintain efficient tooling for the entire engineering community to improve developer productivity.
• Interact, coordinate, and negotiate with tools vendors.

Skills on Resume:

• DevOps Leadership (Soft Skills)
• Team Building (Soft Skills)
• AWS Infrastructure (Hard Skills)
• System Monitoring (Hard Skills)
• Incident Response (Hard Skills)
• Cross-Functional Vision (Soft Skills)
• Tooling Development (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Mentor and train direct reports and IT staff on all aspects of the Cloud platform and the evolution of system development.
• Develop techniques and procedures for conducting a perpetual evaluation of infrastructure resiliency through disaster emulation to eliminate points of failure.
• Provide leadership and direction in multiple technology domains.
• Project initiatives include AWS/Azure development, virtualization, storage, Linux and Windows servers, database, automation, and containerization.
• Collaborate with the Software Development team, IT infrastructure staff, and Help Desk Staff.
• Facilitate communication and development of Cloud-based initiatives for Ensure.
• Daily administration and troubleshooting of physical and virtual endpoints.
• Responsible for vulnerability patching, third-party patching, OS and driver updates, and application deployments.
• Conduct biannual Cloud security penetration testing, provide project updates, including action items related to continuous improvement.

Skills on Resume:

• Cloud Mentorship (Soft Skills)
• Resiliency Testing (Hard Skills)
• Tech Leadership (Soft Skills)
• Cloud Projects (Hard Skills)
• Team Collaboration (Soft Skills)
• Cloud Communication (Soft Skills)
• Endpoint Management (Hard Skills)
• Security Testing (Hard Skills)

Job Summary: 

• Provide technical expertise and consultancy to the local management.
• Implement and manage the regional technical environment for systems to meet current and future requirements.
• Responsible for including LAN/WAN/WI-Fi, all computer hardware (WINTEL Server, …), operating system, Telecom, and e-mail.
• Implement regional procedures to ensure that systems are fully secured (Backup and contingency plan).
• Supervise the technical support team (external staff), helping them provide excellent service in user support and computer operations.
• Ensure that adequate training and documentation are provided to local support and use the infrastructures of the systems.
• Manage local third-party service providers based on signed SLA or OLA, KPI, and regular performance reviews.
• Identify problems and enhancements to systems in order to implement a service improvement plan.
• Improve customer satisfaction, local business efficiency, and competitive advantage within the Business Unit.

Skills on Resume:

• Technical Consultancy (Soft Skills)
• System Implementation (Hard Skills)
• Network Management (Hard Skills)
• Security Procedures (Hard Skills)
• Team Supervision (Soft Skills)
• Training and Documentation (Soft Skills)
• Vendor Performance (Soft Skills)
• Service Improvement (Hard Skills)

Job Summary: 

• Support the development of initiatives designed.
• Improve the way infrastructure is coordinated and delivered.
• Identify partners and delivery options.
• Offer technical advice and project management.
• Design, map and manage large and complex data sets.
• Inform local policy and plans.
• Offer design advice based on knowledge of local infrastructure.
• Research, develop and implement innovative infrastructure programs that reduce disruption to residents.
• Coordinate and support the development of more liveable, healthy, sustainable, and diverse places.

Skills on Resume:

• Infrastructure Coordination (Soft Skills)
• Partner Identification (Soft Skills)
• Technical Consulting (Hard Skills)
• Data Management (Hard Skills)
• Policy Guidance (Soft Skills)
• Design Advisory (Soft Skills)
• Program Innovation (Hard Skills)
• Sustainable Development (Soft Skills)

Job Summary: 

• Lead infrastructure design, such as logical network design, server topology, and environmental placement.
• Perform infrastructure capacity.
• Establish infrastructure security requirements.
• Plan, organize, and consolidate project requirements and efforts from various product or service owners and develop a project tracking plan.
• Communicate with team members to achieve the defined outcomes aligned with the project objectives.
• Conduct governance meetings to validate and approve infrastructure solutions and the change approval board.
• Approve production changes and project meetings to track project objectives, timeline, budget, and risks.
• Assume the role of Incident Manager to identify, initiate, schedule, monitor, and manage all Major Incidents to ensure Service Level Agreements are respected.
• Responsible for planning and coordinating all activities.
• Prepare project dashboards, incidents’ root cause analysis, and change approvals for stakeholders’ updates.
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures, and supporting technology are reviewed and enhanced.
• Provide oversight in maintenance contracts and end-of-life status of IT hardware and software assets and trigger renewal or refresh.
• Maintain strong relationships with stakeholders and project team members in a matrixed environment.

Skills on Resume:

• Infrastructure Design (Hard Skills)
• Capacity Planning (Hard Skills)
• Security Requirements (Hard Skills)
• Project Coordination (Soft Skills)
• Team Communication (Soft Skills)
• Change Governance (Hard Skills)
• Incident Management (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Communicate, provide leadership and manage technical staff for the EMEA Infrastructure team.
• Collaborate/interact with internal customers to gather technical requirements for the implementation of new technology solutions.
• Lead/participate in major incident and problem management activities to ensure customer SLAs are met.
• Maintain hardware and software lifecycle maintenance and asset refresh needs.
• Establish budgetary requirements for equipment replacement.
• Design and execute short plus long-term strategic plans.
• Ensure infrastructure capacity meets current and future needs.
• Oversee operational costs, conduct near-term and long-term financial estimates for expanded functionality and user base.
• Collaborate and be a strong team member.
• Maintain and apply current knowledge of information technology.
• Keep abreast of new and emerging technologies.
• Make technology, process, and application recommendations that can be used to lower costs, increase performance, and add value to the customer.

Skills on Resume:

• Team Leadership (Soft Skills)
• Requirements Gathering (Soft Skills)
• Incident Management (Hard Skills)
• Lifecycle Maintenance (Hard Skills)
• Budget Planning (Hard Skills)
• Strategic Planning (Soft Skills)
• Capacity Management (Hard Skills)
• Tech Recommendations (Hard Skills)

Job Summary: 

• Responsible for the Regional Fibre Infrastructure deployment of Hyperoptic's Network Installation.
• Manage the forecast target dates from Exchange to the node to the customer site level and owns all TCQ outcomes from Build to Homes Passable.
• Track and report progress/impacts to KPIs to the Project Manager.
• Direct the Fibre Coordinator to ensure the field team has an upfront schedule of fluid work at the right time to match the project plan.
• Manage civils programme of works with Civils Manager for project and large ‘Spine' estates with multiple blockages​.
• Work alongside data analysts to offer assistance in data capture and reporting improvements from day-to-day observations.
• Work closely with Field Team Managers, ensuring all daily/build reports are received in a timely manner.
• Lead a team of talented, experienced engineers as they continuously innovate in building a scalable, maintainable platform.

Skills on Resume:

• Fibre Deployment (Hard Skills)
• Project Scheduling (Hard Skills)
• KPI Tracking (Hard Skills)
• Work Coordination (Soft Skills)
• Civils Management (Hard Skills)
• Data Reporting (Hard Skills)
• Field Team Oversight (Soft Skills)
• Engineering Leadership (Soft Skills)

Job Summary: 

• Identify a strategy to ensure the successful completion of charging infrastructure installs prior to vehicle deliveries.
• Evaluate, schedule, and coordinate all charging-related training needs for Xos dealer partner network and customers.
• Monitor progress when connecting dealers or customers with third parties for assistance.
• Prepare and review project plans for dealer or customer locations.
• Develop and implement interim solutions or plans in the event.
• Seek to understand consumer, industry, and category trends and translate insights into actionable business recommendations to meet business goals and objectives.
• Work in partnership with all cross-functional Xos teams.
• Own a shared goal of positive brand experience and growth by holding dealer partners and customers accountable in this joint mission.

Skills on Resume:

• Installation Strategy (Hard Skills)
• Training Coordination (Soft Skills)
• Progress Monitoring (Hard Skills)
• Project Planning (Hard Skills)
• Contingency Planning (Hard Skills)
• Market Insight Translation (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Brand Accountability (Soft Skills)

Job Summary: 

• Lead infrastructure strategies and manage technology operations.
• Execute Business Continuity Planning (BCP) exercises.
• Responsible for outsourcing and vendor management.
• Work with internal and external auditors to review the technology environment.
• Lead IT infrastructure projects.
• Negotiate contracts with vendors for technology services.
• Manage a team of IT professionals.
• Communicate and collaborate, working with cutting-edge technologies and high-caliber professionals, then drop a line.
• Responsible for the backend service and infrastructure team.
• Help create and maintain the next-generation CI/CD system for the company.

Skills on Resume:

• Infrastructure Strategy (Hard Skills)
• Business Continuity (Hard Skills)
• Vendor Management (Soft Skills)
• Audit Support (Hard Skills)
• Project Leadership (Hard Skills)
• Contract Negotiation (Soft Skills)
• Team Management (Soft Skills)
• CICD Development (Hard Skills)