• Define and own the UK infrastructure and integration strategy.
• Manage internal and third-party resources.
• Ensure all infrastructure services are managed and supported effectively.
• Ensure all 3rd line customer infrastructure components are managed to the appropriate risk level.
• Oversee the effective transition of new and updated infrastructure services.
• Proactively seek improvements, automating solutions and using scripting skills to apply improvements.
• Act as a third-line incident and problem management resolver.
• Ensure effective disaster recovery/business continuity plans exist to deliver the required RPOs and RTOs.
• Manage all third-party supplier contracts for infrastructure services effectively.
• Provide reporting and management information on infrastructure delivery initiatives, operational KPIs and budget management.

Skills: Infrastructure Strategy, Vendor Management, Service Operations, Risk Control, Service Transition, Automation Scripting, Incident Resolution, Disaster Recovery

• Design, create and lead the people, processes, information and technology for the Eye Tier 3 internal and 3 rd party teams.
• Quickly troubleshoot and resolve local and internet-based connectivity performance issues involving an SDWAN environment.
• Troubleshot and figured out complex network problems independently as the primary network resource for a small IT team.
• Perform support using an IT Ticketing system, IT standard support processes and personal IT key performance indicators (KPIs).
• Perform troubleshooting support with various hardware and software providers/vendors.
• Create and maintain client application and network documentation.
• Perform proactive monitoring and maintenance for all technology hardware and software.
• Manage, assign and update security permissions on the network as evidenced by the hiring of new employees.
• Support/Participate in IT Transition projects to move newly acquired practices to IT Standard Technologies.
• Work evenings/weekends for support, projects and maintenance.
• Adhere to applicable laws, regulations and contractual obligations.
• Follow the principles of the Compliance Program as well as the Eye (USE) Code of Conduct.

Skills: IT Leadership, Network Troubleshooting, SD-WAN Support, Ticketing Systems, Vendor Coordination, Documentation Management, Proactive Monitoring, Access Management

• Handle escalations from the project engineering team, assigning escalations to appropriate owners.
• Day-to-day management of all members of the project's engineering team, including appraisals and personal development plans.
• Ensure project plans produced by the team follow the appropriate technical approval process, prior to work being scheduled.
• Work closely with the Head of Infrastructure on the scheduling of projects.
• Provide updates to the Head of Infrastructure on work scheduled to ensure monthly department forecasting is accurate.
• Project update communications on large projects and potentially attend project management meetings via Teams and in person.
• Liaise with the Head of Infrastructure and support manager to resolve complex support issues and manage post-project issues.
• Recommend appropriate engineering resources for each project.

Skills: Escalation Management, Team Leadership, Project Planning, Resource Scheduling, Forecast Reporting, Project Communication, Issue Resolution, Resource Allocation

• Define, develop and govern the demand management of Cloud and Network function.
• Develop new and/or enhance existing service offerings.
• Manage Third Party Support partners to deliver and manage new service offerings.
• Work collaboratively with SRE, architects, business partners and suppliers.
• Develop, standardize and manage service offerings of Cloud and Network function that meets the requirements of business, other IDT functions, or projects.
• Responsible for the Asset Management of Cloud and Network functions.
• Manage and operate all relevant infrastructure toolsets.
• Responsible for developing and maintaining technical process documentation, policy regarding operating and infrastructure/cloud solutions.
• Contribute to the development and deployment of an ITIL-aligned process and configuration of the underlying ServiceNow toolset.
• Responsible for the administration of change processes, reporting/scheduling of changes and managing change freeze and infrastructure planned downtime.

Skills: Demand Management, Service Development, Vendor Coordination, Cross-Functional Collaboration, Asset Management, Toolset Operations, Process Documentation, Change Management

• Ensure the operation and integration of CAB structures across IDT Services.
• Continuously involved in improving infrastructure/cloud services.
• Collaborate with relevant internal and external stakeholders.
• Identify, prioritize, and implement improvement and automation opportunities to achieve operational excellence.
• Adhere to all BAT standards, governance, and compliance.
• Involved in regulating expenditures, analyzing variances, and conducting forecasts.
• Identify requirements useful in preparing annual budgets.
• Spot problems, areas for improvement, and performance bottlenecks.
• Perform IT administration and management duties as part of plans for enhancing IT services.

Skills: CAB Integration, Service Improvement, Stakeholder Collaboration, Process Automation, Compliance Adherence, Budget Planning, Performance Analysis, IT Administration

• Responsible for Technical Support to Field Services support teams across Aman.
• Provide technical support to other business units.
• Responsible and accountable for keeping Domain Controllers updated and desktop images current at all sites.
• Responsible and accountable for aligning processes and ensuring IT governance rules are implemented and adhered to.
• Responsible for disaster recovery design, planning and maintenance.
• Set standards for all sites to follow.
• Work with 3rd party to operate and support.
• Work with Fetter Security for access to areas.
• Work with 3rd party to implement the solution.

Skills: Technical Support, Cross-Unit Support, Domain Management, IT Governance, Disaster Recovery, Standards Enforcement, Vendor Coordination, Security Access

• Create the execution plan for the deployment of DAP to new countries, incorporating the nuances of each to ensure a successful implementation.
• Liaise with the Global DAP program and prospect teams.
• Build the global DAP framework by Region/Country (rate strategy, legal framework).
• Develop comprehensive commercialization strategy and “go-to-market” approaches using various techniques to clarify issues, share ideas and articulate vision in a succinct manner.
• Identify products and solutions that will help to alleviate the international complexities of shipping and determine the best path forward.
• Effectively and efficiently address within partners’ user experiences.
• Develop subject matter expertise (SME) on market developments and trends for e-commerce marketplaces, platforms, and multi-carrier shippers.
• Identify opportunities for integration enhancements, develop value propositions and presents capabilities.

Skills: Deployment Planning, Global Coordination, Framework Development, Commercial Strategy, Solution Identification, User Experience, Market Research, Integration Strategy

• Develop DAP-centric programs to enhance the merchant experience of DAP partners' internal and partner stakeholders to continue to grow DAP.
• Consult with internal subject matter experts across marketing, communications, IT, Global Business Solutions (GBS), Billing and legal to develop and support the Digital Access Program.
• Develop processes to streamline DAP business operations and implement programs outside the.
• Participate in the development of the DAP strategy and program operations management activities.
• Evaluate and summarize analyses to communicate appropriate information to stakeholders.
• Work across multiple teams to accelerate projects.
• Track competitor positions and strategy with a partner and within ecommerce.
• Present findings cross-functionally to key stakeholders and identify opportunities to bridge relevant initiatives.

Skills: Program Development, Stakeholder Engagement, Process Optimization, Strategy Participation, Data Analysis, Cross-Team Collaboration, Competitive Tracking, Opportunity Identification

• Ensure installation, management, maintenance, and optimization of Information Systems solutions/services. 
• Identify, propose and implement existing Information Systems infrastructure technology in the context of Information Systems solutions/services.
• Align local business requirements with global and contribute to the global solutioning.
• Ensure infrastructure capacity design meets existing and future requirements.
• Follow and influence policies, procedures, and associated training plans for infrastructure administration and project management.
• Participate in the development of IT strategies in collaboration with the global team.
• Conduct local research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Ensure service level agreements with business units and local vendors.

Skills: System Management, Infrastructure Implementation, Business Alignment, Capacity Planning, Policy Compliance, IT Strategy, Technology Evaluation, SLA Management

• Represent the country scope in RFPs, bid proposals, contracts, scope of work reports and other documentation for infrastructure projects and associated efforts.
• Negotiate with vendors, outsourcers and contractors to secure infrastructure-specific products and services.
• Oversee LANs, WANs, Internet, intranet, security, and wireless implementations for the country’s scope.
• Manage operational costs, conducting near- and long-term financial forecasts for expanded functionality/user base.
• Support on IT asset management, including maintenance of component inventory and related documentation.
• Own Major Incident Management Process for the scope of responsibility.
• Supervise the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals for the scope of responsibility.
• Oversee provision of end-user services, including help desk contribution and technical support services.

Skills: Infrastructure Documentation, Vendor Negotiation, Network Oversight, Cost Management, Asset Management, Incident Management, System Administration, End-User Support

• Manage and lead a customer-focused team consisting of cloud, DevOps, and database engineers.
• Hire, mentor, and grow infrastructure and DevOps engineers.
• Responsible for resilient, scalable services and CI/CD pipelines.
• Responsible for monitoring and alerting.
• Develop, maintain, and test disaster recovery and business continuity plans.
• Collaborate with product and engineering teams to ensure infrastructure meets business requirements.
• Lead and resolve event and incident management activities as they relate to infrastructure.
• Analyze cloud costs and provide solutions for optimization.
• Manage communication to internal customers as it relates to infrastructure services and projects.
• Develop policies and standard operating procedures.
• Provide regular and accurate reporting to IT leadership.

Skills: Team Leadership, Talent Development, CI/CD Management, System Monitoring, Disaster Recovery, Cross-Team Collaboration, Cost Optimization, Infrastructure Reporting

• Engage with internal customers and gain a nuanced understanding of their current and future needs.
• Shape the customer-facing vision of the team and roadmap internal activities in support of the vision.
• Understand the underlying factors behind material demand through data analysis and cross-functional collaboration.
• Sense changes to demand/supply and adjust proactively.
• Support road mapping and aligning business vision for automated systems and tools and reporting for Supply/Demand Planning.
• Possess an in-depth understanding of systems and tools.
• Identify gaps, troubleshoot, and provide inputs for future system development.
• Delegate and explain execution to colleagues and cross-functional partners.
• Oversee operational tools and databases to standardize and scale data across the Material Management Organization.
• Ensure data accuracy and automate processes, to maintain and improve fill rate metrics.
• Responsible for normalizing and standardizing data analysis and coordination across the org and cross-functional partners, which includes planning, finance and transportation, to mitigate and manage risk.
• Support the Materials Management team in determining optimal supply chain execution for all products by providing analyses based on demand, failure rates, decommissions, EOL/LTB, cost, etc.

Skills: Customer Engagement, Vision Roadmapping, Demand Analysis, Supply Sensing, System Alignment, Data Standardization, Process Automation, Risk Mitigation

• Support the Project Manager by enforcing and fulfilling the requirements of the installation/construction subcontract.
• Manage the work performed by contractors, vendors, and LLNL shops.
• Review project documents and provide comments during the design phase, including constructability reviews.
• Ensure projects are performed safely with quality and in accordance with project-specific documents and specifications while delivering on time and within budget.
• Prepare supporting health and safety documentation that is aligned with the Integrated Safety Management (ISM) requirement and participate in design and Management Prestart Reviews.
• Prepare startup commissioning plans, develop punch list items, and conduct final inspection with stakeholders.
• Manage contractors, execute work and report progress.
• Apply advanced technical knowledge and methodologies to guide the successful completion of the project and organizational goals.
• Serve as primary contact during the programmatic equipment installations, facility modifications, and commissioning.
• Coordinate with technical Subject Matter Experts (SME), facility operations, Weapons Program, supply chain management (procurement), and Environmental Safety and Health (ES&H).
• Collaborate with mission support organizations in Operations and Business (O&B) and Science, Technology and Engineering (ST&E) to direct successful project execution.
• Manage projects focused on the installation and commissioning of programmatic equipment and their supporting utilities/facilities, such as ultraprecision machine tools or inspection coordinate measuring machines, off-the-shelf equipment such as thermal ovens or environmental chambers for high explosives and/or unique custom program equipment.

Skills: Subcontract Management, Contractor Oversight, Design Review, Safety Compliance, Commissioning Planning, Progress Reporting, Technical Guidance, Cross-Functional Coordination

• Responsible for all the IT Infrastructure components at the APAC sites, including desktops, servers, storage, WAN, and LAN.
• Assess site support levels, identify gaps, and remediate through staffing or contractors.
• Execute presentation experience and comfortable interacting with senior executive leadership.
• Lead, facilitate and manage change effectively.
• Review/oversight of field technicians.
• Build relationships with key business relationship managers.
• Ensure alignment on services provided and performance.
• Ensure that the site complies with laws, industry best practices, Raytheon Technologies and Pratt and Whitney policies, and architectural standards.
• Facilitate site audits and ensure corrective actions are completed on time.
• Act as an escalation point for any infrastructure issues.
• Collaborate with site management, outsourced IT partners, customers, security, compliance officials and other members of the DT organization.
• Work with the approved vendors to deliver world-class infrastructure services to all employees and contractors at the sites.
• Work with business partners to design specific solutions that meet the needs of the local business.
• Advocate/champion/coordinator for enterprise infrastructure initiatives/deployments (Zoom, O365, etc).

Skills: Infrastructure Management, Gap Assessment, Executive Communication, Change Management, Technician Oversight, Stakeholder Alignment, Compliance Monitoring, Vendor Coordination

• Own the operational planning cycles for the global network.
• Evaluate critical capacity planning changes and develop analytical and quantitative models that encompass demand and supply planning.
• Identify, design, and implement internal process improvements by automating manual processes, optimizing data delivery and re-designing capacity planning infrastructure for greater scalability.
• Drive cross-functional initiatives to improve network infrastructure capacity management and planning.
• Contribute to and manage Capex and Opex estimates for capacity investment proposals.
• Define, document and communicate standards, triggers, thresholds, and SLAs, and ensure those are aligned with cross-functional teams.
• Align with other Video platform teams on usage of capacity, forecasted changes in technology demand and upcoming roadmap capacity.
• Engage business strategy to align business demand forecasts with the infrastructure capacity present state and roadmaps.

Skills: Operational Planning, Capacity Modeling, Process Automation, Cross-Functional Initiatives, Budget Management, Standards Definition, Forecast Alignment, Strategic Engagement

• Oversee the development and implementation of routine preventative maintenance schedules of park infrastructure.
• Ensure maintenance standards are adhered to by staff and contractors.
• Ensure asset data and GIS information items are updated regularly.
• Use data analysis to inform and support critical decision-making on planning, programming and capital investment decisions.
• Oversee the development, scheduling, estimating and installation of capital construction, renovation and replacement programs.
• Long-term planning activities and consultation with users, the public, external agencies and City management.
• Identify and meet the immediate and future needs of the community.
• Ensure financial, operational and strategic goals.
• Develop and monitor assigned budgets, annual and long-range operational and capital planning functions and achieve performance targets.
• Develop meaningful relationships with supervisors, clients, outsourced providers and internal staff, leading to timely, safe, and quality outcomes.
• Establish and monitor operational plans to ensure budget targets are met, quality programs and events are being offered and deliver a high standard of customer service excellence.
• Lead, progressive discipline, up to and including termination, direction and supervision to subordinate staff, including recruiting and coaching, reviewing and monitoring work performance, and identifying needs for training and development.
• Write reports and memos to Council and Committee, respond to Council inquiries, and respond to public inquiries to the Mayor and Council.
• Onspect, policy development, and ensuring the proper and safe operation of all park assets and infrastructure are in alignment with safety standards and regulations.

Skills: Preventive Maintenance, Standards Compliance, Asset Management, Data-Driven Planning, Capital Projects, Community Engagement, Budget Oversight, Team Leadership

• Responsible for maintaining and managing virtualization and storage hardware.
• Ensure the virtualization and storage hardware is kept up to date, from both a hardware and software perspective.
• Implement appropriate methodologies, standards and best practices.
• Lead and execute the strategy of automation to continue automating manual tasks to increase execution velocity and minimize the risk of human error.
• Responsible for the coaching of the team and enhancing the skill and career development of the staff.
• Run projects, prepare a project plan and work with the PMO team.
• Liaise with cross-functional IT infrastructure teams.
• Provide capacity reports and future growth trends to senior management.

Skills: Virtualization Management, Hardware Maintenance, Best Practices, Automation Strategy, Team Coaching, Project Execution, Cross-Team Collaboration, Capacity Reporting

• Plan and delivery of the Virtualization and storage road map and annual deliverables plans.
• Monitor Service Desk queues and comply with quality guidelines when managing incidents.
• Respond and comply with escalation policies and procedures.
• Provide 8x5 operational support.
• Promptly respond to telephone calls, voice mail and emails.
• Respond to telephone calls in emergency situations.
• Resolve and document system errors and performance issues.
• Perform root cause analysis of critical errors and outages.

Skills: Roadmap Planning, Incident Management, Escalation Response, Operational Support, Communication Handling, Emergency Response, Issue Resolution, Root Cause Analysis

• Report and be accountable for the assigned projects' overall engineering progress, budget, program, resourcing, client satisfaction, minimisation of rework, and identifying lessons learnt.
• Lead communications on engineering issues with engineering teams, Clients, project stakeholders and Regulators, either directly or via technical specialists.
• Lead engineering/design reviews and Stakeholder engagement/reviews.
• Lead engineering change control in conjunction with the Project Management team.
• Liaise with project services, procurement, construction and other project functions.
• Ensure engineering is executed cost-effectively, supporting the needs of the whole project.
• Generate and check engineering estimates, programmes and execution strategies.
• Ensure on-time delivery, provide optimal solutions and eliminate errors.
• Lead safety in design and developing a positive safety culture.
• Provide functional support/guidance to more junior staff to develop them as individuals and the capability of the team as a whole.
• Support the Head of Engineering on business development activities, including developing business relationships with Clients, identifying work opportunities, and supporting/managing the delivery of proposals from an engineering perspective.

Skills: Project Oversight, Engineering Communication, Design Reviews, Change Control, Cross-Functional Liaison, Cost Efficiency, Safety Leadership, Team Development

• Drive both strategic and tactical capacity planning, scaling, and management for the largest web capacity in the world across both software development and operational management.
• Build and expand a world-class software development and performance engineering team through mentorship, guidance and career development.
• Drive the development of next-generation data-driven systems to automate capacity life-cycle management at scale.
• Lead partnerships with Capacity and Performance Engineering, Supply Chain, Infrastructure Software, Data Center Construction and Operations, Network Engineering, Hardware Engineering, Software Engineering and Systems and Tooling teams to find the optimal way to scale Facebook infrastructure.
• Provide definition and deliverables on the project roadmap.
• Automate and improve capacity management at scale solutions.
• Communicate across various functional teams and organizations, with internal and external stakeholders.
• Drive innovation in infrastructure capacity planning, delivery and management.

Skills: Capacity Planning, Team Development, System Automation, Cross-Team Collaboration, Roadmap Delivery, Scalable Solutions, Stakeholder Communication, Infrastructure Innovation

• Manage all IT Service Desk operations and Incident Management activity and processes across Bulk’s technology estate.
• Maintain and configure management of Bulk’s IT systems, ensuring all configurations are documented in a controlled manner.
• Manage and procure IT equipment, standardizing.
• Implement and execute a formal change management process for Bulk’s IT estate.
• Identify process improvements to provide a better quality of service to teammates.
• Responsible for people management and development of the Service Desk team, ensuring all targets are met.
• Manage and report internal and external service levels.
• Direct management of key infrastructure and network suppliers, covering service level management and process improvements.
• Operate and improve capacity and availability management processes to ensure IT services operate effectively.
• Secure all IT systems, including firewalls and networks, by carrying out regular audits.
• Formal acceptance into service of new applications and infrastructure.
• Responsible for project Management of infrastructure and network projects.

Skills: Service Desk Management, Configuration Management, IT Procurement, Change Management, Process Improvement, Team Leadership, Supplier Oversight, IT Security

• Drive alignment of various verticals within Enterprise Engineering and beyond to achieve organizational-level goals.
• Develop new data center planning strategies that focus on driving improvements in reliability, cost, operational efficiency, resource utilization, deployment times, and space/power utilization.
• Partner cross-functionally with Financial, Business, Technical, and Operational organizations.
• Drive clear process alignment and a go-forward short and long-term strategy.
• Work in a very fast-paced and iterative technical environment with engineering and product leaders across enterprise infrastructure and product teams, ensuring execution of program goals.
• Use technical judgment to drive new project evaluations, strategic and technological reviews, challenge proposals, and build consensus.
• Proactively identify and analyze complex, long-term, critical infrastructure problems with Enterprise Engineering leaders and stakeholders.
• Bring clarity and transparency to every aspect at each level of the role through clear communications, presentations, identifying metrics and KPI that answer critical questions and provide the right level of data.
• Own the communications strategy for short and long-term Enterprise data center planning, which includes executive updates, detailed project and program briefs, and status updates.

Skills: Cross-Functional Alignment, Data Center Strategy, Stakeholder Partnership, Strategic Planning, Program Execution, Technical Evaluation, Problem Analysis, Communication Strategy

• Responsible for the ongoing due diligence, oversight, governance, and escalations on a complex and diverse cross-regional portfolio of Payment Systems, CCPs and CSDs (collectively "FMIs").
• Responsible for including performing due diligence and oversight on all direct FMI memberships, with a focus on Latin America, in line with Corporate TPO requirements, identifying and reporting key risks to J.P.Morgan Lines of Business ("LOB") and other key cross-functional partners.
• Accountable for contributing to the FMI Network Management due diligence and oversight Standard Operating Procedures ("SOPs") and process reviews.
• Assess and incorporate new and relevant criteria into the oversight process as the regulatory landscape evolves.
• Implement ongoing monitoring and governance requirements for FMI membership risks, including adapting to regulatory and business changes over time.
• Support LOB's business strategies and priorities, including expansion into new markets and joining of new FMIs.
• Participate in and contribute to internal governance and controls forums and provide updates to senior management across all areas of the firm.
• Serve as a subject matter expert to provide global, cross-LOB risk and governance advice and guidance on new and/or existing FMI engagements, covering a wide range of potential risks in order to support business decisions.
• Collaborate with Network Management, LOB and other cross-functional partners.
• Ensure J.P. Morgan's compliance with relevant FMI-related regulatory guidance and obligations.
• Develop the skills necessary to participate in special projects and initiatives (e.g., regulatory requests/examinations, recovery and resolution planning, etc.).

Skills: Due Diligence, Risk Oversight, Regulatory Compliance, SOP Development, Membership Monitoring, Business Support, Governance Reporting, Cross-Functional Collaboration

• Deliver IT Infrastructure solutions, architecture and enforce best practice across systems, storage, virtualisation and cloud computing.
• Manage internal and cloud-based infrastructure, security and applications.
• Ensure the successful delivery of projects to strengthen the business's position at this pivotal point in growth.
• Design, configure and secure company services to both internal and external users, plus also clients.
• Provide leadership, support and direction to the IT Service Team to ensure smooth and responsive delivery.
• Ensure backups, business continuity plans and processes are in place, current, tested and effective.
• Ensure all systems are monitored and running optimally.
• Oversee cloud compute cost to ensure the best value is attained.
• Responsible for budget and managing costs.
• Implement cost optimisation strategies.
• Incident management liaising with vendors for problem resolution.
• Implement a future technology roadmap for the digital business.
• Train and mentor staff who lack familiarity with the more technical aspects of the Microsoft Azure environment.

Skills: Infrastructure Architecture, Cloud Management, Project Delivery, Service Configuration, Team Leadership, Business Continuity, Cost Optimization, Staff Training

• Responsible for performing customer support activities involving the installation, modification, and repair of complex equipment and systems.
• Act as the company's engineering representative with overarching responsibility for the implementation and optimization of hardware and/or software products and multi-vendor systems.
• Identify areas requiring product improvement and approve upgrades and hardware or software engineering change orders.
• Provide feedback and customer support regarding product performance problems and suggested solutions, which may require product exchanges or more complex problem-solving.
• Prepare and conduct special reports and presentations pertinent to company products and services, field operations, or other applications.
• Oversee a team of infrastructure engineers.
• Develop relationships with Chinese telco and hardware vendors.
• Primary point person for maintenance, support, and expansion of office and co-location facilities in China.
• Work interactively with global DRW teams when deploying hardware and troubleshooting technical issues.

Skills: Customer Support, System Installation, Product Optimization, Performance Feedback, Technical Reporting, Team Oversight, Vendor Relations, Facility Management

• Responsible for contract management.
• Actively research new Digital Innovations.
• Compliance with all current legislation and recommended standards.
• Provide day-to-day technical and operational support (with respect to digital systems) to Property and Retail Managers, Occupiers and Retailers.
• Review Tenant License Applications with respect to Digital Infrastructure and Systems.
• Ensure that the Digital Infrastructure and Systems are fully operational and maintained as per the Manufacturer's guidance and current best practice.
• Ensure service level agreements with business units, installation, management, maintenance, and optimization of Information Systems solutions/services.
• Identify, propose and implement existing Information Systems infrastructure technology in the context of Information Systems solutions/services.
• Help with installation, management, maintenance, and optimization of processes related to Information Systems solutions/services infrastructure requirements.
• Head up temporary work teams, guiding and monitoring task completion, disseminating expert knowledge.

Skills: Contract Management, Digital Innovation, Regulatory Compliance, Technical Support, License Review, System Maintenance, SLA Oversight, Team Leadership

• Accurate and realistic estimations of workload, planning definition, and task breakdown.
• Responsible for ensuring the quality.
• Identify and mitigate the project’s risks.
• Monitor costs, timescales, and resources used, and action when they deviate from agreed tolerances.
• Prepare all project management deliverables required by the Client.
• Responsible for the report on project evolution.
• Oversee the development and enforcement of routine preventative maintenance schedules of equipment and park infrastructure.
• Ensure maintenance standards are adhered to by staff and contractors.
• Ensure damaged items are repaired immediately.
• Lead, direct and supervise subordinate staff, including recruiting and coaching, reviewing and monitoring work performance, and identifying needs for training and development.

Skills: Workload Estimation, Quality Assurance, Risk Management, Cost Monitoring, Project Reporting, Maintenance Oversight, Standards Compliance, Staff Supervision

• Develop the strategy and execution plan on large capital projects (Infrastructure, Roads, Water, Airports, Bridges, Utilities, Public Realm).
• Deliver on all technical and commercial aspects of the project as per the contract requirements.
• Manage the client relationship and key stakeholders.
• Deliver the financial objectives for the programme.
• Ensure compliance with the Atkins/F+G Business Management System.
• Direct staff and resources to meet programme delivery requirements.
• Manage the Project Manager’s performance of delegated responsibility.
• Improve overall enterprise security as per the enterprise’s existing procurement processes.
• Procedure generically and the enterprise’s security documents specifically.

Skills: Strategy Development, Project Delivery, Stakeholder Management, Financial Oversight, Compliance Management, Resource Allocation, Performance Monitoring, Security Improvement

• Provide input and recommendations to and/or formulate plans.
• Take direction from senior IT leadership to implement those plans for the success of the unit.
• Participate in the establishment of technology policies and practices and implement them to ensure security and regulatory compliance.
• Provide regular reports to senior IT leadership regarding network and security services statistics, performance, trend analysis and security.
• Help establish budgetary goals and provide input towards priorities.
• Coordinate disaster recovery planning and preparedness.
• Direct efforts during disaster recovery drills and disaster declaration events.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.

Skills: IT Planning, Policy Implementation, Security Compliance, Performance Reporting, Budget Input, Disaster Recovery, Documentation Preparation, Vendor Negotiation

• Develop and maintain strong and constructive working relationships with schools, their property professionals and with the local Sector Enablement and Support Education teams and other Ministry teams at a local and national level.
• Lead and manage the local Infrastructure Delivery team.
• Ensure effective and efficient operational management of the school property portfolio.
• Lead asset management planning and implementation activities within the allocated geographic area.
• Manage a small case load of schools (generally for schools with more complex property issues or that are of strategic interest).
• Act as the primary relationship manager for these schools on all matters related to property management.
• Maintain up-to-date knowledge of the IT security industry, including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
• Select and acquire additional security solutions or enhancements to existing security solutions in line with global standards.
• Oversee the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating.

Skills: Stakeholder Engagement, Team Leadership, Portfolio Management, Asset Planning, Case Management, Relationship Management, Security Awareness, Solution Deployment

• Experience in systems engineering, with system administration experience with Windows Server 2008, 2012, and 2016 operating systems.
• Experience with Microsoft Azure and O365 Administration.
• Expert-level knowledge of Active Directory, including Group Policy creation and management.
• Experience in server and desktop virtualization platforms, such as VMWare.
• Experience with automated monitoring systems and technologies.
• Practical knowledge of MS SCOM, SCCM, and automated patching procedures.
• Well-rounded knowledge of networking (LAN, WAN, VLAN, Routing, Firewalls).
• Security and risk management experience.

Qualifications: BS in Computer Science with 5 years of Experience

• Hands-on experience in the IT infrastructure area.
• Previous experience in an IT management or lead role.
• Experience with VMware ESXi and vSAN.
• Experience with HPE Simplivity and Zerto.
• Experience with traditional storage systems (NetApp, ZFS).
• Experience working with HPE and Nutanix compute and storage systems.
• Experience with Automation technologies/tools (PowerCLI, Ansible, Python).
• Managerial and strong leadership skills.
• Must have finance industry experience.
• Good understanding, but not limited to IT Infrastructure and operations.
• Self-motivated, innovative and analytical with strong attention to detail.
• Ability to think laterally for problem-solving.
• Able to meet deadlines and changing priorities.
• Must be able to work in a high-pressure environment, sometimes independently and sometimes as part of a project team.

Qualifications: BS in Systems Engineering with 8 years of Experience

• Proven commercial experience in Operational Management of Digital infrastructure.
• Previous experience managing public cloud functions, building out a greenfield public cloud environment.
• Experience designing and implementing strategic frameworks.
• Experience in the development, maintenance and security of DevOps pipelines.
• Excellent leadership skills with the ability to clearly communicate strategic direction and purpose.
• Significant experience managing large OPEX budgets and managing strategic supplier relationships.
• Exceptional communication and interpersonal skills.
• Ability to handle multiple projects, deadlines and stakeholders concurrently.
• Experience and knowledge working in OT environments.

Qualifications: BS in Information Technology with 11 years of Experience

• Prior experience in the transportation industry, preferably in trucking and the EV space.
• Able to think outside the box and take initiative.
• Excellent judgment in solving critical problems.
• Ability to adapt to a fast-changing environment.
• Strong written and oral communication skills to clearly document and explain complex issues.
• Experience in the automotive or commercial truck industry.
• Experience with G Suite, Slack, Asana, and Zendesk.
• Able to demonstrate a team player attitude.
• Successful completion of pre-employment assessments and background checks.

Qualifications: BS in Network Engineering with 3 years of Experience

• Experience in infrastructure maintenance and operations relevant to the activities of the position.
• Experience in managing employees in a unionized environment.
• Knowledge of, and experience in using, maintenance software (e.g., Maximo), and in creating and using tables, along with financial systems, databases, word processors, PowerPoint, mobile platforms and other software.
• Knowledge of operational procedures and maintenance programs relevant to the appropriate activities.
• Knowledge is normally acquired through postsecondary studies and/or equivalent experience.
• Knowledge of, and experience in, managing financial resources, planning budgets, and preparing technical and material reports.
• Knowledge of, and experience in, managing external service providers.
• Knowledge of, and experience in, human resources, team management and conflict resolution.
• Knowledge of, and experience in, project management.
• Knowledge of the principles of negotiating complex service agreements and contracts, and experience in applying them.
• Knowledge of, and experience in applying, the Ontario Health and Safety Act, various municipal, provincial, and federal codes, as well as all other laws and/or regulations that apply, depending on the position.
• Strong communication and interpersonal skills.
• Must have bilingualism, French and English (spoken and written).

Qualifications: BS in Cybersecurity with 9 years of Experience

• Must have CCNP or above Certification.
• Experience of delivering services in China across all general technology elements (workplace, networks, datacentres, cloud).
• Good knowledge of the network system architecture.
• Experience in SD-WAN and IPsec VPN in an MNC company.
• Excellent service delivery skills.
• Excellent stakeholder management, working with senior members of the business on IT strategy.
• Knowledge of End User Device Support (Windows, MacOS).
• Able to collaborate on tools such as Feishu, Google, Slack, and Office 365.
• Knowledge of Cisco/Meraki Networking.
• Good overview of security tooling.

Qualifications: BS in Cloud Computing with 7 years of Experience

• Knowledge of Cloud (Ali, AWS).
• Experience of working with Chinese ISPs/Telecoms.
• Excellent knowledge of the Chinese Technology sector.
• Vendor management and commercial experience.
• Able to plan budgets (including Forecasting).
• Experience in contributing to or owning an IT Strategy in the APAC region.
• Ability to communicate effectively in both the local language and English.
• Experience working for a Global company.
• Excellent communication skills.
• Able to work with the corporate team lead on maintaining the operation.

Qualifications: BA in Business Information Systems with 9 years of Experience

• Experience management, including leadership and supervisory.
• Able to perform problem analysis and decision-making, planning and organizing, interpersonal sensitivity, management control, adaptability, flexibility, stress tolerance and time management.
• Excellent oral communication skills for working effectively with a diversity of personnel, subordinates, public officials and citizens.
• Excellent writing skills, including technical report writing.
• Organizational awareness to recognize and appropriately use information about the division's procedures, strengths and key individuals to accomplish goals.
• Knowledge of group processes to manage change.
• Knowledge and ability in fiscal and records management, including cost analysis, budget analysis, maintenance management, and work order systems.
• Working knowledge of relevant government, community institutions, organizations, procedures and processes.
• Working knowledge of technical horticultural and facility maintenance practices.
• Working knowledge and ability to operate a variety of computer programs such as spreadsheets, databases, cost accounting, maintenance scheduling, graphic and word processing programs.
• Ability and willingness to demonstrate the Public Service Competencies of Service Orientation, Results Orientation, and Teamwork and Cooperation.
• Ability to prepare effective briefings, reports and presentations.
• Excellent written and oral communication skills to a wide variety of audiences, including public committees.

Qualifications: BS in Electrical Engineering with 8 years of Experience

• Experience in technical multi-disciplinary management.
• Experience in technical leadership, preferably within healthcare.
• Ability to foster teamwork while leading and directing the work of others.
• Demonstrated knowledge of IT service management.
• Must have leadership skills, judgment, creativity, and comprehensive knowledge of the field.
• Ability to manage problems and build collaborative relationships.
• Ability to drive strategic direction.
• Proven maturity and strength in team leadership, team building, communication, coaching, and providing timely, essential feedback to others.
• Demonstrated ability to proactively address problems and situations.

Qualifications: BA in Management Information Systems with 11 years of Experience

• Advanced knowledge of these technologies, Windows IIS, MS SQL, and MS Exchange.
• Advanced knowledge of Microsoft 365, including Exchange, Teams, SharePoint, and OneDrive.
• Experience with managing Fivetran, Snowflake and Tableau.
• System security knowledge, hardened processes, software, and hardware considerations.
• Knowledge of Cloud Computing, AWS, or AZURE, Cloud Applications, and Cyber Security management.
• Expert in technical support and infrastructure design.
• Experience in Project Management.
• Must be highly self-motivated.

Qualifications: BS in Infrastructure and Operations Management with 7 years of Experience

• Must have infrastructure management experience.
• Hands-on experience with infrastructure planning and demand pipeline.
• Strong understanding of infrastructure costs and fine-tuning of technical products.
• Experience in the analysis of infrastructure products and financials.
• Excellent Microsoft Excel skills for financial cost analysis and optimization opportunities.
• Proficient in multiple infrastructure technologies.
• Demonstrated ability to conceptualize, launch, and deliver infrastructure components for multiple IT projects on time and within budget.
• Ability to articulate a technical strategy in clear, concise, understandable terms.
• Ability to drive an initiative in a complex cross-platform environment.
• Experience and know how to navigate the internal infrastructure of organizations to ensure delivery.
• Creative problem-solving skills and keen on improving and/or automating the infrastructure procurement process to minimize manual processes.
• Advanced understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices, and JPMorgan Chase and Co. policies.

Qualifications: BS in Computer Science with 11 years of Experience

• Strategic and Operational experience in a similar role, ideally in the NFP space.
• Demonstrated experience in managing facilities in large and/or complex projects.
• Sound knowledge of WA building regulations, safety legislation and essential services compliance.
• Excellent track record in infrastructure management, with confidence in negotiating outcomes.
• Strong stakeholder engagement skills.
• Ability to negotiate, influence and liaise with a broad range of contacts.
• Must be an Australian Citizen/Permanent Resident with full working rights.
• Ability to pass a medical.

Qualifications: BS in Information Technology with 8 years of Experience

• Proficient in implementing, maintaining, and troubleshooting IT infrastructure.
• Confident working with and supporting Microsoft technologies.
• Must have line management experience.
• Managed virtualised servers and environment.
• Successfully led on projects and implementations.
• Effectively managed business continuity and cybersecurity.
• IT budget management and asset procurement.
• Hands-on expertise with Firewalls, Network, WinTel, and IT Security tools and technologies.
• Must have industry certifications, e.g., PRINCE 2, ITIL Foundation.
• Must have an Azure or AWS-qualified engineer.

Qualifications: BS in Network Engineering with 6 years of Experience

• Experience in an IT Systems environment, with at least eight years in server management.
• Must have supervisory experience.
• Strong hands-on experience and ability to lead others.
• Self-motivated with the ability to work in a fast-paced environment.
• Willingness to work extended hours or weekends.
• Motivated, responsive, organized, communicate well, possess strong problem-solving and root cause analysis skills.
• Able to effectively manage deliverables and produce results.
• Able to lead other members of a team.

Qualifications: BA in Management Information Systems with 8 years of Experience

• Proven experience with Microsoft MDM and Enterprise Security tools, Intune, Azure Identity and Rights Management, and Enterprise Mobility Suite.
• Experience with designing, implementing, and supporting MS Windows Server-based solutions in a high-traffic, mission-critical environment.
• Knowledge and hands-on experience in Microsoft 365 and Azure AD.
• Clinical industry and Global infrastructure experience.
• Knowledge of SSO techniques and integration.
• Excellent project management skills and ability to prioritize.
• Knowledge of network devices (i.e., routers, firewalls, switches).
• Strong understanding of mobile device concepts, and at least a solid understanding of Microsoft Enterprise Mobility Suite.
• Solid Understanding of Office 365 products, including Exchange, SharePoint, OneDrive and Teams.
• Microsoft MD101 Managing Modern Desktops Certification or Other Microsoft 365 Certifications.
• Must have CISSP/CISM Security Certification.
• Must have Life Sciences experience.
• Knowledge of CFR 21 Part 11 Compliance.

Qualifications: BS in Systems Administration with 9 years of Experience

• Technical program management experience, systems or solutions architecture experience.
• Experience in simultaneously managing multiple projects in a dynamic and fast-paced environment.
• Experience working with technical engineering teams and cross-functional teams to design and deliver solutions.
• Experience communicating effectively across business and technical teams.
• Experience in multi-tasking, meeting deadlines, quickly processing information, and demonstrating a dedication to ensuring and maintaining the quality of the end product.
• Experience leading without expressed authority, influencing decisions and outcomes.
• Experience thinking multiple steps ahead and taking proactive steps to address roadblocks, issues, and distractions.
• Able to overcome challenges with creative solutions.

Qualifications: BA in Information Systems Management with 6 years of Experience

• Able to improve infrastructure efficiency, line management, and process improvement.
• Knowledge of Windows Infrastructure, Linux Infrastructure.
• Knowledge of Cloud and Hybrid Environments.
• Able to provide IT Services.
• Knowledge of project implementation and capacity planning.
• Able to manage computers, servers, and networks.
• Able to respond to internal senior staff needs.
• Able to manage a team for timely response to all staff support tickets, phone calls, and emails.
• Able to support infrastructure tasks.
• Performing system upgrades and maintenance.
• ab hands-on, providing incident management, change management and/or problem-solving to support the team.
• Must possess certification in CISCO networks or equivalent.
• Must have leadership experience with CISCO Networks and Servers 2012, 2008 and 2003, as well as deployment tools.
• Demonstrated experience in Virtual Machine Management and Maintenance.

Qualifications: BS in Cybersecurity with 8 years of Experience

• Web hosting experience in a Service Provider or Large enterprise environment (Microsoft IIS).
• Experience with general infrastructure in SaaS service provider or medium/large-scale enterprise environments.
• Knowledge of VMWARE and public cloud (Azure/GCP).
• Proven knowledge of Linux and Windows server operating systems.
• Strong Knowledge of monitoring tools such as Opsview and Elastic (ELK, Beats, etc.) and other web application monitoring tools.
• Applicable knowledge of Automation, Scripting, and deployment technologies (Ansible, Terraform, PowerShell, Azure DevOps).
• Knowledge of SAN, Network, Security and Backup technologies (including DELL, FortiGate and Veeam).
• Knowledge of Vulnerability management and Patching technologies and practices.
• Proven ability to deliver on documented OLA’s for the services provided.
• Able to manage and maintain Active Directory.

Qualifications: BA in Business Administration with 5 years of Experience

• Excellent verbal and written communication skills in both Dutch and English.
• Experience working in the trading industry, supporting electronic trading systems.
• Experience deploying and supporting critical infrastructure that hosts proprietary and third-party trading applications on both Linux and Windows platforms.
• Hands-on trading application support experience.
• Well-versed in managing external trading partners, such as financial exchanges and clearing firms, to resolve technical problems.
• Able to track record of successfully managing and developing highly technical teams.
• Strong in the power of automation and scripting and have competency with multiple languages and automation tools, i.e., Windows Deployment Services, Perl/Python/shell, etc.
• Able to actively promote documentation and knowledge management on the team.
• Strong organizational, planning, documentation, and knowledge management skills.
• Experience working with remote teams in different time zones.
• Flexibility with on-call and weekend infrastructure change efforts.
• Able to thrive in fast-paced, mission-critical environments and enjoy working alongside traders, developers and other engineering teams.
• Passionate about high-quality work and relentlessly pursuing continuous improvement.

Qualifications: BS in Infrastructure Engineering with 7 years of Experience

• Solid Infrastructure and Technical background covering Virtualisation (Hyper-V and VMware, OVM) Platforms (Microsoft Windows Server, Red Hat Enterprise Linux) and Network/Telecoms (LAN/WAN/VoIP Cisco, Meraki, Avaya and contact centre communication services).
• Able to manage Azure Services.
• Able to configure management and continuous delivery understanding.
• Experience being responsible for the delivery of a service consisting of infrastructure at scale 000's of servers on a single platform.
• Experience ITIL Foundation or ideally Service Operations.
• Experience working in an environment that is ISO27001 compliant.
• People management experience of technical teams.
• Exceptional technical and soft leadership skills.
• Ability to develop and communicate a vision that inspires and motivates staff and aligns with the IT and business strategy.

Qualifications: BS in Electrical and Computer Engineering with 10 years of Experience

• Experience in project management of multiple projects.
• Knowledge of global and line of business project management standards and methods.
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.
• Good understanding of Technology Infrastructure(distributed and cloud) and Cost Management.
• Able to take a hands-on attitude with a drive to excel on assigned objectives and be results-driven.
• Able to partner with Application Owners to oversee the execution of the Infrastructure Project Portfolio.
• Able to track, update and report on the financial spend tied to these projects.
• Ability to instill confidence in the business and demonstrate the business value of IT.
• Effective influencing and negotiation skills in an environment where resources may not be under the direct control of this role.

Qualifications: BS in Information Technology with 6 years of Experience

• Infrastructure configuration, implementation, and support experience.
• Must have leadership experience and global infrastructure experience.
• MCSA or MCSE, VCA or VCP VMWare certification.
• Experience with EMC/IBM, HP, and QNAP.
• Telephony and video conferencing experience.
• Active Directory, ERP, DNS, and DHSP experience.
• VMWare and Hyper-V experience.
• Excellent analytical, strategic, and conceptual thinking, strategic planning, and execution skills.
• Deep understanding of current and emerging technologies and how other enterprises are employing them.

Qualifications: BS in Computer Science with 9 years of Experience

• Good understanding of sourcing and supply (workplace health and safety knowledge).
• Able to work autonomously and find areas of improvement and establish internal processes where missing.
• Good grasp of basic digital software (sheets, docs, etc.).
• Experience in charging solutions for batteries, e-Vehicles, etc.
• Fluent in English and can communicate in one or more Nordic languages.
• Experience or knowledge in managing vehicle fleets.
• Experience in infrastructure and process management.
• Success in leveraging both traditional best practices, such as IT service management practices based on ITIL.
• Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that employees are highly engaged and satisfied.

Qualifications: BA in Business Administration with 5 years of Experience

• Able to provide team leadership, project management, and business process.
• ITIL or other IT process framework, with knowledge of the assigned IT core process program.
• Knowledge of  Microsoft Office Suite and Visio, Project, data center components, servers, storage, networks, databases, etc.
• Able to resource planning and financial analysis, including business case development.
• Excellent written and oral communication skills.
• Excellent people and team leadership skills.
• Experience in IT infrastructure, including vendor management and hands-on participation in different functions.
• Hands-on experience on IBM AS/400, Windows OS, Active Directory, SCOM, SQL, Server, Security, VDI, MDM systems, etc.
• Good understanding of IT processes, standards and frameworks.
• Experience in team leading or shadowing junior colleagues.

Qualifications: BA in Management Information Systems with 7 years of Experience

• Experience in a corporate IT Team environment.
• Must possess experience in cloud technologies (Public, Private, Dedicated, Hybrid).
• Must possess experience in the NIST Cyber Security Framework.
• Must possess experience in blended staffing models (full-time, contract and managed services).
• Must possess experience in the ITIL Framework (Change Management, Asset Management, Event Management).
• Working knowledge of Microsoft Office Suite, including Visio.
• Must have experienced leader and out-of-the-box thinker, understands Cloud technology and its strategic role in a business.
• Expert in designing, planning, and deploying entire Network Infrastructure stack, and transitioning a shop from on-prem to cloud or hybrid model.
• Able to lead teams and/or have a background in supporting MS Servers in an enterprise environment.

Qualifications: BS in Cybersecurity with 11 years of Experience

• Experience leading the migration from on-premise to colocation/datacenter.
• Hands-on expertise with Firewalls, Network, WinTel, and IT Security tools and technologies.
• Work experience in a managed services provider (MSP).
• Budgeting experience in the IT Service Delivery and Vendor management to ensure IT services meet the agreed SLA.
• Experience transferring IT operations to a managed service provider.
• Experience in Database management.
• Knowledge of how to manage IT and Systems service delivery.
• Strong vendor management and partner relationship skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives.
• Ability to build infrastructure capabilities that effectively balance the need for operational efficiency with the need to deliver innovative and agile infrastructure and operational solutions.

Qualifications: BS in Electrical Engineering with 8 years of Experience

• Experience in IT Infrastructure Design and Delivery.
• Excellent project management capabilities.
• Knowledge of cloud management services (Azure or Amazon Web Services).
• Knowledge about servers, networking, disaster and recovery, and security.
• Strong interpersonal and communication skills.
• Able to clear management style for content experts with an emphasis on results-oriented collaboration.
• Related working experience in a similar environment.
• Technical and working knowledge of the Microsoft Windows platform and Cloud Platforms.
• Must have project and stakeholder management skills.

Qualifications: BS in Network Engineering with 7 years of Experience

• Experience leading Engineers in an agile and fast-moving environment.
• Experience in Retail/POS domains.
• Hands-on experience with Cloud and Linux virtual environments.
• Understanding of best practices related to performance, disaster recovery, security, and monitoring.
• Experience with evaluating, implementing, and managing both cloud and on-premises solutions and platforms.
• Experience in any of the Infrastructure as code tools and technologies.
• Certifications in the GCP and Retail POS domains.
• Experience managing Azure environments.
• Technical knowledge of Meraki technologies.
• Strong communication and stakeholder management skillsets.

Qualifications: BS in Systems Engineering with 8 years of Experience

• IT experience, with Banking Background or Big Enterprise background.
• Experience in managing a team of in-house engineers, vendors and etc.
• Confident to present ideas to stakeholders.
• Excellent leadership and people skills.
• Critical thinker and problem solver.
• Able to understand and obtain information from a non-IT background co-worker.
• Experience in managing a large-scale IT infrastructure environment.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts and technologies to non-technical staff.

Qualifications: BA in Information Systems Management with 9 years of Experience

• Experience successfully mentoring a team of technical/or help desk professionals.
• Able to service delivery and stakeholder management come naturally.
• Proactive, self-starter who is solutions-focused.
• Demonstrated experience in technology service, problem, and change management.
• Experience managing and supporting infrastructure systems such as servers, operating systems, databases, data services and networks.
• Experience in real estate management and handling of large contracts for rental locations.
• Good understanding of purchasing processes.
• Excellent project management skills.
• Able to demonstrate great communication skills.
• Must be fluent in English and German.

Qualifications: BS in Infrastructure and Cloud Services with 7 years of Experience