• Serve as subject matter expert for non-standard tape and storage platforms in data centers, anticipating and diagnosing issues for the data center operations teams, and escalating to hardware design and NPI teams
• Provide end-to-end lifecycle ownership (verification test through end-of-life decommissioning) of non-standard hardware platforms and new technologies in the data centers
• Work closely with hardware engineering, release-to-production, and operations integration teams to take new non-standard server and storage platforms into the data centers
• Drive complex technical investigations globally and spanning multiple disciplines such as hardware, software or firmware, networking, and power and cooling
• Analyze non-standard infrastructure to proactively identify systemic issues, and take appropriate action to quickly mitigate impact
• Act as product owner for non-standard server and or storage platforms
• Ensure that outcomes of root cause analysis are addressed, in collaboration with hardware and software engineering teams
• Issue timely alerts and fixes to operations teams, and ensure a robust feedback pipeline to engineering teams
• Build strong relationships and collaboration with engineering and cross-functional teams across the company
• Actively solicit feedback from teams, and use that feedback to improve operational effectiveness as infrastructure scales
• Provide serviceability feedback on non-standard hardware, resulting in more efficient repair activities

Skills: Hardware Support, Lifecycle Ownership, Operations Management, Team Collaboration, Root Analysis, Technical Investigation, System Optimization, Service Feedback

• Provide second-level operational support in accordance with service level agreements
• Recommend corrective action to restore systems during an outage
• Escalate production incidents to the application team and or senior management
• Maintain the plant infrastructure availability level of 99.9 percent or better
• Report, investigate, and resolve any issue preventing the achievement of 99.9 percent availability
• Routinely assist in project planning and design of infrastructure (server and switches) for facilities, ensuring service delivery targets, technical requirements, capacity requirements, industry standards, and budget constraints are met
• Manage manufacturing infrastructure equipment inventory and maintain infrastructure health daily
• Assist developers with manufacturing PLC technologies and design
• Perform scheduled maintenance and support release deployment activities after hours
• Remain current with evolving technological products and features and constantly changing business needs, internal standards, and industry best practices
• Refine business requirements, convert them to technical requirements, and devise an appropriate infrastructure solution by choosing from multiple technologies and ensuring that solutions stay within the guidelines of security and audit standards and conform to industry best practices
• Ensure manufacturing infrastructure environments (hardware and software) are properly documented, such as software licenses and registration, equipment location, and maintenance logs are kept current
• Provide after-hours on-call support on a rotational basis
• Mentor, train, and provide guidance to plant end users
• Share the domain to plant end users and provide technical expertise, providing technical mentorship and cross-training to other peers and team members

Skills: Operational Support, Incident Management, Infrastructure Maintenance, Project Planning, Inventory Control, PLC Support, Requirement Analysis, Technical Mentorship

• Maintain continuous interaction with iteration managers and vendors to drive critical items to completion in the areas of data center, wide area network, campus infrastructure, and internet transport
• Work with the business unit, real estate, and stakeholders on requirements and communicating progress
• Track project statuses, resolve roadblocks such as resource constraints and requirement ambiguity, and communicate ongoing progress to stakeholders
• Work with operations and vendors, for example, AT&T, on reported issues until completion, including incident and change management
• Create and manage the capacity dashboard to monitor the key matrix required for the steady state operations model
• Plan and deliver network upgrades, installations of new products, and support existing appliances
• Identify end-of-life devices in the infrastructure and plan for regular renewal of hardware, including financial planning for current and upcoming years
• Provide technical guidance to project managers and lead architecture and hardware discussions with vendors
• Research, learn, and use new technology while focused on deliverables
• Coach and mentor less experienced team members, promote effective teamwork, and support related initiatives

Skills: Project Coordination, Stakeholder Communication, Issue Resolution, Capacity Monitoring, Network Upgrades, Hardware Renewal, Technical Guidance, Team Mentorship

• Handle incident creation, routing, tracking, updating, escalation, resolution, and completion in a professional and timely manner
• Provide superior customer support for ERP and CRM systems and other related applications
• Communicate with software vendors and act as a liaison in resolving general operational problems and technical issues
• Recommend technical solutions to meet changing business needs
• Support the design, implementation, and testing of solutions
• Assist in the configuration, setup, and conversion of systems
• Organise and prepare system software documentation, procedural documentation, and operations instructions to promote efficient utilisation of system software
• Respond to inquiries and requests for data information from within the systems for purposes of reporting and troubleshooting
• Serve as a conduit between business groups and IT
• Adhere to and enforce the appropriate information security policies based on the sensitivity of company data, and report any security-related issues
• Reduce the risk of theft, fraud, or misuse of information assets by acting as the data steward for the application or applications administered

Skills: Incident Management, Customer Support, Vendor Liaison, Technical Solutions, System Configuration, Documentation Management, Data Reporting, Security Compliance

• Administer and oversee the operations of the physical and logical infrastructure within data centers
• Maintain an IT system update program that addresses identified risks and business security requirements for operating systems and infrastructure
• Administer the process of gathering, analyzing, and assessing the current and future infrastructure landscape, as well as provide a realistic overview of infrastructure health in the business unit environment
• Develop budget projections based on short and long-term goals and objectives
• Monitor and report on compliance with IT policies, as well as the enforcement of policies within the organization
• Work with business operations teams to ensure good coordination of IT changes without impacting business processes
• Propose changes to existing policies and procedures to ensure operating efficiency and regulatory compliance
• Provide oversight for the operations and support of IT systems that fulfill the needs of the business, and provide input to the manager of shared services infrastructure, as well as to peer direct reports responsible for other aspects of infrastructure and operations
• Ensure that infrastructure impacts are factored into the evaluation, selection, installation, and configuration of hardware, applications, and software
• Research, evaluate, design, test, recommend, or plan the implementation of new or updated hardware or software, and analyze its impact on the existing environment.
• Provide technical and administrative expertise for the administration of network and infrastructure tools
• Develop and implement infrastructure controls and configurations aligned with security policies and legal, regulatory, and audit requirements
• Maintain a knowledge base comprising a technical reference library, service catalog, and disaster recovery manual
• Manage infrastructure projects and provide expert guidance on infrastructure matters for other IT projects
• Administer and review audit trails, IT system logs, and other monitoring data sources periodically and ensure that they comply with policies and audit requirements
• Perform security testing procedures with the security team to verify the security of IT systems, networks, and applications, and manage the remediation of identified risks
• Walk business users and peers through the problem-solving process
• Follow up with customers, provide feedback, and see problems through to resolution
• Ensure proper recording, documentation, and closure on incidents and changes
• Act as the top tier of support function and escalate to third-party service providers
• Maintain the currently high levels of IT user satisfaction among employees

Skills: Infrastructure Management, System Administration, Policy Compliance, Change Coordination, Project Oversight, Security Testing, Incident Resolution, User Support

• Resolve all compliance-related issues promptly, including but not limited to anti-virus, WSUS, operating system upgrades, and device encryption
• Provide technical support and guidance on all supported systems, including highlighting legacy or non-compliant hardware or software
• Ensure that system availability is maintained in accordance with established service levels
• Manage and continuously update call queues in accordance with agreed service level agreements
• Work collaboratively across the UK and corporate IT departments to share the required knowledge and tools to enable the business to function
• Maintain support documentation relevant to the role on an ongoing basis
• Provide responsive support to the wider IT infrastructure team, such as incidents, changes, and project delivery
• Produce daily compliance reports and distribute to key stakeholders, proactively monitor the compliance dashboard, and investigate any associated issues
• Participate in strategic and local initiatives to enable continuous improvement
• Collaborate with global and local InfoSec teams in security-related incidents

Skills: Compliance Management, Technical Support, System Availability, Queue Management, Knowledge Sharing, Documentation Maintenance, Incident Response, Security Collaboration

• Be responsible for the installation, maintenance, and monitoring of server and storage hardware to support internal users in colocation datacenters and on-prem server rooms
• Perform hands-on implementation, upgrading, and troubleshooting of server and storage hardware infrastructure
• Lead and participate in various projects to plan, design, implement, support, and document best practices
• Define, design, and implement server or storage solutions using mixed operating system platforms
• Provide level 3 infrastructure support to internal customers through incident and change management processes
• Propose and implement system enhancements such as software and hardware updates that improve the performance and reliability of the system
• Manage and make recommendations for the purchase or upgrade of datacenter environments
• Coordinate orders and installation, system planning, upgrading, monitoring, testing, and servicing
• Approve action requests and specify purchase requirements
• Negotiate and place orders with approved vendors
• Interact with senior internal and external personnel

Skills: Server Installation, Hardware Maintenance, Infrastructure Troubleshooting, Solution Design, Incident Management, System Enhancement, Vendor Negotiation, Project Leadership

• Provide daily support to the IT and logistics team relating to infrastructure-related incidents, service calls, requests, queries, feedback, or complaints
• Conduct daily health checks on the local infrastructure and coordinate with the group on the identified events or incidents
• Continuously determine ways to improve operations, streamline work processes, and work cooperatively and jointly with various teams to provide quality service
• Ensure project implementations and operations are aligned with the group technology standards and policies
• Manage data centre infrastructure such as servers, virtual machine infrastructure, networks, appliances, and facility systems, including lighting, cooling, UPS, and FM200 in production and disaster recovery data centres, as well as in network and server rooms
• Provide physical security infrastructure and administration support in collaboration with the local security vendor and building management
• Manage the IT disaster recovery and business continuity planning exercise to ensure the operational readiness of the organization’s disaster recovery and business continuity capabilities in the event of a major disaster
• Provide, as a team, a standby phone support service for IT and logistics activities or incidents that occur after office hours
• Provide timely, efficient, and professional-quality technical support services to the end users
• Provide support for the workplace environment in a broad sense, including PCs, virtual machines, laptops, phones, recording, mobile solutions, printers, Windows operating systems, and the Office suite
• Verify invoices relating to IT services and provide procurement support in terms of sourcing for related vendors, evaluating their quotations, and providing recommendations

Skills: Incident Support, Infrastructure Monitoring, Process Improvement, Policy Alignment, Data Center Management, Security Administration, Disaster Recovery, Vendor Management

• Act as business as usual and project IT infrastructure support to the business as advised
• Support and manage the on-premise VMware vSphere estate, utilizing hyper-converged infrastructure such as Nutanix and VXrail
• Provide software-defined networking support to the wider IT department and business units, utilizing NSX-T
• Provide day-to-day monitoring of the infrastructure utilizing tooling such as vRealize Operations Manager, vRealize Log Insight, and vRealize Network Insight, as well as other point monitoring solutions such as SolarWinds
• Manage and respond to incidents and requests, reviewing these for enhancements to proactive monitoring and service offerings
• Support and manage the on-premise storage arrays, mainly based on EMC VNX and Unity
• Manage enterprise backups utilizing EMC Networker and DataDomain methodology
• Assist with the development of an automation-first approach, utilizing key tooling such as Ansible, Terraform, GitLab, and vRealize Automation
• Develop and maintain technical and user documentation
• Develop and apply engineering standards and procedures to provide technical guidance to external and internal stakeholders
• Drive innovation, both small and large, into and through the business, deploy evidence with outcomes, and maintain a continuous improvement mindset

Skills: Infrastructure Support, VMware Management, Network Administration, System Monitoring, Storage Management, Backup Administration, Automation Development, Continuous Improvement

• Review and validate the client's requirements and the product's specifications and features
• Create the required artifacts such as migration documents, diagrams, run books, and backup or recovery plans
• Help design the application and database migration plan
• Work closely with customers and internal teams to gather business and technical requirements
• Be accountable for the successful delivery of highly complex application and database migration and replatforming initiatives that deliver lasting and measurable value to clients
• Capture, prioritize, and analyze technical, functional and non-functional requirements
• Possess strong leadership skills and further the evolution of intellectual capital and develop reusable assets
• Educate, mentor, and coach teams in applying database migration techniques
• Facilitate and capture lessons learned from projects to update assets
• Develop a point of view, capture, prioritize, and analyze technical, functional, and non-functional requirements

Skills: Requirement Analysis, Migration Planning, Artifact Creation, Client Collaboration, Project Delivery, Technical Leadership, Team Mentorship, Knowledge Management

• Be responsible for voice, video, and data transport systems within the confines of the base, along with government technicians
• Operate, maintain, and configure routers, switches, voice systems, Voice over IP, video bridges, ITNs, and communications closet wiring
• Maintain network encryption devices intended to apply encryption internal to the base campus, that is, TACLANEs providing local Secure Internet Protocol Router Network connectivity
• Perform internal base campus network fault notification and management
• Perform DNS, DHCP, and IP administration, install and perform administration on base campus wireless network devices
• Perform network management planning and perform active network monitoring
• Install and perform administration on the base network infrastructure
• Perform router and switch preventive maintenance inspections to include IOS upgrades
• Program and administer telephony switches, including Voice over IP
• Upgrade, integrate, install, configure, test, maintain, dismantle, and turn in data and video communication networks, both hardware and software
• Provide network infrastructure support as technical control
• Handle installation, repair, and management of network infrastructure
• Operate, maintain, and configure voice, data, and video routers, hubs, switches, ITNs, and bridges to interface with commercial, DoD, and coalition networks

Skills: Network Administration, System Configuration, Encryption Management, IP Administration, Wireless Support, Telephony Management, Infrastructure Maintenance, Communication Systems

• Control and configure internal routers, switches, and network infrastructure devices
• Maintain and administer network voice, video, and data management, planning, and circuit databases, records, and forms
• Interpret sketches and layout drawings for placement of distribution systems
• Review, recommend, and implement changes to Communications Computer Systems Installations Records, technical data, engineering drawings, and equipment wiring diagrams
• Review and maintain operational measurement reports and analyze network utilization
• Ensure equipment and components meet the installation practice technical order and accepted commercial installation specifications
• Perform active network monitoring
• Operate, monitor, secure, and control the physical, data link, network, and transport layers of the network
• Coordinate and perform design, configuration, operation, restoration, and improvements
• Analyze capabilities and performance, identify problems, take corrective action, operate cryptographic equipment, and fabricate cable assemblies
• Identify and make operational adjustments to technical control equipment
• Assume operational control of the wireless network and provide network service and maintenance
• Maintain paper, digital, or automated circuit history folders for all active circuits, trunks, and equipment
• Ensure scheduled service dates for circuits are coordinated with DISA or circuit owners
• Coordinate with all servicing communications facilities for circuit restoration and fault isolation

Skills: Network Configuration, Voice Management, Data Analysis, System Documentation, Network Monitoring, Equipment Compliance, Wireless Administration, Circuit Restoration

• Monitor or fail of the backup application scheduled backups
• Configure, test, and install backup and restore software and backup client
• Restore standards, policies, and procedures
• Investigate and resolve transactional or archive log failures
• Configure, test, and install backup and restore software and backup server
• Create and update backup application client configuration files
• Add an advanced backup infrastructure server, including client code
• Manage disaster recovery steady state and checks
• Participate in a basic, primarily tape disaster recovery exercise test
• Plan new releases of backup and restore software
• Configure and maintain reports for backup application scheduled backups
• Perform general administration activities in support of backups
• Maintain sound knowledge of storage pool containers, node replication, and protect storage pools

Skills: Backup Management, Software Configuration, Policy Implementation, Failure Resolution, Disaster Recovery, Report Generation, System Administration, Storage Management

• Plan, implement, configure, and administer servers and storage
• Act as an infrastructure focal point to support the implementation of business application systems
• Provide technical support, including server administration, network connectivity, and system maintenance
• Provide IT infrastructure support such as installation, configuration, and upgrade of hardware and computer applications
• Assist in evaluating and standardizing server, storage, middleware, and database platforms, including hardware and software
• Assist in planning the enhancement and refreshment of related technology infrastructure
• Assist in defining IT policy and standards for Windows, Unix, Linux, middleware, storage, and database
• Enforce and execute problem and change management procedures
• Assist with datacenter operation, including hardware move-in and out, and arrange hardware replacement with supported vendors

Skills: Server Administration, Storage Management, Technical Support, System Maintenance, Infrastructure Planning, Policy Enforcement, Change Management, Datacenter Operations

• Be responsible for the administration and support of systems in an IBM i AS or 400 and iSeries environment
• Collaborate with the team and other technical specialists, including operations, project managers, account management teams, and security, to migrate, transform, and support the client environment
• Configure and evolve the client infrastructure system
• Install and manage systems
• Ensure the performance of the systems and monitor the components of the environment
• Support daily system maintenance activities
• Diagnose problems, propose, and implement solutions adapted to the client's needs
• Be responsible for logging any service request or problem and follow up through to resolution
• Refer the problem to the appropriate technical resources such as internal system administrators or suppliers
• Participate in the documentation of technical solutions
• Update technical procedures, escalation procedures, and security
• Be responsible for systems analysis of new needs for the client
• Participate in the development of solutions aimed at improving processes concerning the support of assigned customers
• Ensure the services offered according to the evolution of the needs of the customers and the technological evolution
• Provide on-call outside hours support as scheduled
• Support disaster recovery testing, both internal and at the vendor

Skills: System Administration, Infrastructure Configuration, Performance Monitoring, Problem Resolution, Technical Documentation, Security Compliance, Process Improvement, Disaster Recovery

• Ensure all cloud and on-premise solutions follow security and compliance controls
• Lead and plan the day-to-day execution of infrastructure and cloud operations, policies, and processes
• Build and implement processes to ensure high availability and scalability
• Maintain knowledge of Windows and Cisco networking, including DNS, Active Directory, firewalls, and load balancers
• Lead on escalation and ensure issue prioritisation procedures are followed and service level agreements are met, ensuring excellent customer service, client retention, and growth
• Operate and maintain traditional IT infrastructures, cloud ecosystems, and IT services to meet needs, handle physical, virtual, and cloud data centres and connectivity solutions
• Oversee systems and services maintenance and security
• Work with teams to identify and resolve detailed operational challenges that impact the customer experience and business results
• Continuously analyse operations and find opportunities to improve service levels and reduce costs
• Ensure adequate measures are in place for contingency and disaster recovery

Skills: Cloud Operations, Security Compliance, Process Implementation, Network Management, Issue Escalation, System Maintenance, Service Improvement, Disaster Recovery

• Administering and managing domain services, Microsoft 365, Exchange Email services, and Microsoft Azure
• Investigating potentially harmful emails and attachments and remediating the threats
• Monitoring and analyzing alerts and logs from infrastructure systems and cloud services
• Remediating vulnerabilities to infrastructure systems identified from the security advisory report
• Maintaining infrastructure equipment, operating systems, and software with current updates and versions
• Troubleshooting and resolving infrastructure problems as per established SLAs
• Keeping current with the newly released features of Microsoft 365, Azure cloud, and reporting to IT management
• Assisting with the creation and implementation of policies for Microsoft 365 services
• Providing escalation support in a third-tier capacity
• Installing and configuring new hardware, software, storage, and virtual servers for new projects
• Providing after-hours on-call support related to infrastructure services on a rotational basis
• Creating and maintaining documentation of the infrastructure systems and processes

Skills: Domain Management, Threat Remediation, Log Analysis, Vulnerability Management, System Maintenance, Problem Troubleshooting, Policy Implementation, Infrastructure Documentation

• Lead efforts to deploy new and optimize existing solutions, automate, create standards, and govern the data center, AWS, and Azure environments
• Deploy a cross-cloud cost management platform and execute on recommendations to drive large cost optimization projects
• Ensure the cloud and data center environments are engineered to high-quality standards that not only meet business needs and continuity but are designed to adapt and scale in the long term
• Evangelize and guide business and application teams to adopt and develop cloud-native solutions
• Lead discussions and provide guidance and documentation to technical teams regarding operational, technical, and procedural best practices and functional experience
• Act as the senior support resource for all infrastructure and cloud matters
• Serve as the primary liaison with technical account teams at AWS and Microsoft Azure to ensure adherence to best practices and alignment with new offerings
• Maintain a working knowledge of the field and advise peers and management of industry trends, new products, and innovations

Skills: Cloud Deployment, Cost Optimization, Solution Engineering, Cloud Adoption, Best Practices, Infrastructure Support, Vendor Liaison, Industry Awareness

• Be responsible for planning, scheduling, conducting, and coordinating the technical and management aspects of projects
• Be responsible for managing and supporting logical and physical IT devices and components contracted to DXC
• Coordinate the team, attend to onsite requests, and track project deliverables
• Develop and streamline internal processes and procedures
• Ensure that all changes are planned in advance and well communicated to stakeholders
• Be accountable for customer communication for planned changes and ensure communication is made in line with the recommendations and framework of the service management process
• Assess the impact of changes and produce a test plan to minimize risk and impact
• Follow the change management process and procedures
• Keep up to date with server and blade hardware and operating system technologies, and gain or maintain a broad understanding of the infrastructure services that are provided to the customer
• Provide assistance, advice, and guidance to the project and operation teams from time to time

Skills: Project Coordination, Device Management, Team Leadership, Process Improvement, Change Planning, Stakeholder Communication, Risk Assessment, Technical Guidance

• Manage infrastructure both on premises and in third-party data centres, including servers, network switches, and other networking appliances
• Act as the primary point of contact with vendors
• Act as a point of escalation on both the technology and business side to ensure stakeholders are made aware of any situations, both actual and potential, that might adversely impact the safety, integrity, and quality of the local systems
• Prepare technical documentation to report to regulators
• Provide second-level support on system components and communication failures
• Liaise with vendors and internal resources in other locations to resolve problems
• Liaise with the vendor for new installation or cancellation of services
• Participate in the testing, implementation, and change control procedures for new code promotions as well as new system images, liaising with enterprise groups and application teams in other regions
• Provide relevant and effective user support including application and technical support for all systems, both in-house and vendor
• Ensure processes and procedures are in place and documented properly for regional support purposes
• Keep current on rapidly changing technological trends and new technologies and maintain an understanding of the IT strategies meeting the departmental objectives
• Ensure reliable daily production processing systems and ongoing availability of communications services, including maintaining and following necessary production schedules, ensuring timely availability of output to users, ensuring data and software are adequately backed up, establishing and regularly testing disaster recovery procedures
• Understand how the risk appetite and risk culture should be considered in day-to-day activities and decisions
• Ensure the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML or ATF or sanctions, and conduct risk
• Liaise and provide input to respective teams to ensure compliance and administrative functions such as invoice processing and procurement are completed on time and accurately

Skills: Infrastructure Management, Vendor Coordination, Incident Escalation, Technical Documentation, System Support, Change Control, User Assistance, Risk Compliance

• Maintain the existing IT infrastructure, middleware, OA services, and security
• Investigate and solve the incidents and problems of the IT infrastructure and OA services
• Support the project leader in implementing a new infrastructure environment for business applications and common IT service systems
• Supervise team members to achieve the project target
• Report the progress of the project
• Report incidents and problems to the assistant manager or a higher management level
• Perform activities that comply with IT policies and standards
• Manage end-points that provide remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory
• Ensure endpoint security and data leakage protection

Skills: Infrastructure Maintenance, Incident Resolution, Project Support, Team Supervision, Progress Reporting, Policy Compliance, Endpoint Management, Security Protection

• Support and promote safety within the organisation
• Network and interact with the global IT organization to share knowledge and mentor team members
• Clarify and confirm requirements for requested projects, work requests, or questions asked by the teams or business
• Represent the site computing services team as the single point of contact for project implementations in Indonesia
• Manage local IT third-party vendors or contractors
• Coordinate all IT resources for new construction, closure, movement, and consolidation activities
• Provide coordination for site requests and project activities requiring IT assistance at remote locations
• Provide network hardware upgrades and installations for maintaining viability work where network technical support would not be performing this role
• Maintain the safety and IT standards for site server rooms within the incumbent’s area of responsibility
• Provide IT consultancy and services to local businesses, planning, and initiatives
• Provide first-level incident response for process control PCs and servers
• Provide information technology support for industrial control systems at plants, OSCs, pipeline systems, and trailer fill systems
• Work with process automation engineers to build and deploy control systems for new plant projects or control system upgrade projects including configuration and installation of PCs and servers for industrial control systems
• Develop zone and conduit diagrams for process control systems
• Participate in industrial control system security assessments

Skills: Safety Promotion, Knowledge Sharing, Requirement Analysis, Vendor Management, Resource Coordination, Network Installation, Incident Response, System Security

• Design and implement a local area network
• Continually evaluate and optimize current network infrastructure (latency reduction, performance optimization and health monitoring)
• Perform administration duties, including monitoring network devices, modifying firewall settings and server administration (DNS, DHCP, HTTP, SMTP, SNMP and others)
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Provide level-2 and level-3 support and troubleshooting to resolve issues
• Perform network maintenance and system upgrades, including service packs, patches, hot fixes and security configurations
• Help manage the IT landscape (desktops, laptops, phones, SaaS services) for the company across the enterprise
• Manage office connectivity (network, Wi-Fi, security and others)
• Make recommendations on software and SaaS for the company and manage those services and licenses
• Roll out automation tools to increase the speed of provisioning new devices
• Work in a closely aligned operational and engineering Windows infrastructure team and with external vendors to deliver new solutions and technologies for the bank
• Maintain the global Windows Server and Active Directory infrastructure, provide operational stability by following and using the tools, policies, processes and procedures available
• Design and develop solutions across the Windows infrastructure space, focused on Active Directory, Windows Server and security
• Implement, monitor and audit solutions for Active Directory
• Integrate and interact with regional and global colleagues to drive change through identifying areas for process improvement, automation and scripting

Skills: Network Design, Infrastructure Optimization, Firewall Administration, Device Configuration, Issue Troubleshooting, System Upgrades, Windows Administration, Process Automation

• Design and implement tools for automated deployment and monitoring of multiple environments, such as New Relic
• Troubleshoot and resolve issues in development, test and production instances
• Provide support response coverage for production incidents involving outages or service disruptions
• Work in an Agile collaborative environment to build, deploy, configure and maintain systems, including software installations, updates and core services
• Pair with development teams to enable a continuous integration environment that sustains high productivity levels and emphasizes defect prevention techniques
• Automate and optimize processes using technologies such as Selenium, Docker and Kubernetes container orchestration
• Build, configure and operate TCP-IP-based networks with various suppliers on L2 and L3 functionality
• Design and build firewalls under consideration of current security guidelines
• Build and operate VPN (virtual private network) connections (S2S and client)
• Implement and check corporate IT guidelines, IT standards and corporate data privacy guidelines according to legislation
• Define and document standards of central and decentralized networks
• Implement and monitor 1st and 2nd level network tasks

Skills: Automated Deployment, Issue Troubleshooting, Incident Response, Continuous Integration, Process Automation, Network Configuration, Firewall Design, VPN Management

• Help transform managed services to a fully automated DevOps approach
• Evaluate research and external technologies through rapid proof of concepts with partners and customers
• Generate ideas for new features through innovation and market and industry expertise
• Engage in cross-company solution development task forces
• Help onboard customers onto cloud computing platforms, providing white glove service
• Generate reusable assets, whitepapers and articles around best practices of the use of cloud computing
• Plan, track, review and monitor cost, schedule and project issues related to infrastructure services
• Provide cost estimations for infrastructure hardware, software and resources
• Be responsible for end-to-end infrastructure delivery for business application projects
• Perform new server deployment, server hardening and security implementation as per corporate policy
• Undertake support tasks and coordinate the actions of external support and service providers
• Manage the security of standard desktop and server technology, including patches and updates, deployment and related activities for all devices
• Participate in challenging project work as well as ensure existing services remain operational
• Undertake security monitoring, upgrading and replacing infrastructure
• Proactively monitor and maintain website and application accessibility
• Provide emergency response either by being on-call or by reacting to symptoms from monitoring and escalation
• Plan and execute tasks to reach specific goals approved by the team
• Proactively work on efficiency and capacity planning
• Suggest new ideas and projects related to positions

Skills: DevOps Automation, Technology Evaluation, Innovation Development, Customer Onboarding, Infrastructure Delivery, Security Implementation, Service Coordination, Capacity Planning

• Microsoft Azure Cloud Certification.
• Experience with Agile development methodology.
• Experience in managing data center infrastructure.
• Experience in a helpdesk role.
• Hands-on experience with vulnerability management solutions.
• Hands-on experience with Linux OS.
• Hands-on experience on enterprise security solutions such as antivirus, anti-spam and content filtering.
• Knowledge of infrastructure solutions, especially in relation to Microsoft programs, platform migration, system security, enterprise directories, and cloud technologies.
• Knowledge of operations management, systems security, testing, databases and mobility considerations.
• Familiar with Azure DR, backup, public cloud networking, storage, Automation Accounts, Runbooks, Webhooks, Azure Monitor, Alert Management, Update management, log analytics and Azure Operations Management Suite (OMS).
• Ability to articulate key technologies’ impact on security, availability, cost, capacity, transformation, risk, business enablement, and transformation objectives.
• Ability to evaluate risk and merit to make recommendations.
• Ability to understand and provide guidance and recommendations on solutions to address clients’ needs, challenges, and transformations.

Qualifications: BS in Computer Science with 7 years of Experience

• Strong experience deploying and maintaining enterprise Kubernetes platforms.
• Experience in a role involving development, operations or system administration.
• Experience developing automation for deployment, maintenance, and related tasks using tools/languages, such as ARGO, Ansible, AWX, Python, and Bash.
• Strong experience building, deploying, upgrading, and administering Linux/Unix machines.
• Experience with Linux/Unix shell scripting.
• Experience working with AWS and Kubernetes technologies.
• Experience using Git, underpinning configuration as code for deployments of systems.
• Experience using JIRA for tracking, reporting daily work.
• Experience driving Ansible automation through JIRA integration.
• Experience with monitoring tools Prometheus, Grafana, and Elasticsearch.
• Be able to deploy, maintain and manage systems, services and infrastructure, including automation of system provisioning, management and monitoring.
• Be able to create and maintain scalable, flexible and highly reliable systems, changes, unplanned outages, upgrades and patches.
• Ability to use repeatable process automation, including administering development, reference and operational systems.
• Ability to undertake the installation, management, maintenance, and monitoring of virtual and containerised systems.

Qualifications: BS in Information Technology with 9 years of Experience

• Experience with ERP systems (SAP, Agile, Oracle PLM, and E1).
• Basic knowledge of quality management systems (ISO 9001, ISO 13485, and/or GMP environments).
• Understand the transfer of Agile data and/or Oracle PLM data to the downstream systems (SAP, E1) and ensure alignment to the data standards.
• Skilled at prioritization and multi-tasking in a self-motivated, performance/results-oriented, fast-paced matrixed environment.
• Highly organized and has keen attention to detail.
• Strong written and verbal communication skills, relationship-building skills.
• Proficiency in Microsoft Office.
• Demonstrate a proactive approach and be able to work independently.
• Be flexible, able to adapt to organizational changes, and be cognoscente of the timeline.

Qualifications: BS in Network Engineering with 2 years of Experience

• Experience in IBM OpenPages, along with expertise in Core Java and JSP.
• Experience in making configuration changes and user administration tasks on IBM OpenPages.
• Expertise in IBM OpenPages or any GRC tool implementations.
• Experience working in an Agile delivery model.
• Hands-on experience in collaboration tools.
• Knowledge of Cognos is an added advantage.
• Expertise/knowledge of Docker.
• Solution design expertise for IBM OpenPages or any other GRC tool.
• Ability to work independently, leading project work streams.
• Process expertise in enterprise and risk management.
• Proficiency in AngularJS, ReactJS, NodeJS, or any other UI development tools.

Qualifications: BS in Computer Engineering with 6 years of Experience

• Red Hat Certified Specialist in OpenShift Administration.
• Previous AWS Cloud experience.
• Experience in OpenShift component services in compute, storage, networking, and monitoring of applications.
• Experience with Unix/Linux/Windows server, shell/bash scripting, and server management.
• Experience in Kubernetes, Docker, and CRIO.
• Experience in performing infrastructure as code provisioning and creation of a sandbox environment.
• Sound knowledge of storage, computing, and security services.
• Be able to perform the administration of a hybrid cloud environment, configuration of HA/DR.
• Understands SLA management, service health management, and key metrics monitoring.

Qualifications: BS in Cybersecurity with 7 years of Experience

• Previous experience in AWS.
• Strong hands-on experience in AWS for services like VPC, EC2, Lambda, ECS, EKS, RDS, S3, DevOps, SSM, CloudWatch, etc.
• Experience in infrastructure as code using AWS CloudFormation, Ansible, Terraform, Chef, etc.
• Experience in building a complete AWS environment when provided with a design.
• Working experience in design and build, or running and managing activities.
• Hands-on experience with any monitoring tools like NewRelic, DataDog, AppDynamics.
• Familiarity with incident, problem, and change management processes.
• Understanding of SRE concepts and experience working as an SRE.
• Proven analytical and problem-solving skills.
• Be able to contribute to architectural and design discussions.
• Good learner and willing to adapt to new technologies.
• Good stakeholder relationship management and communication skills.

Qualifications: BS in Systems Engineering with 8 years of Experience

• Experience in a key support role for enterprise applications and customers, along with a wide knowledge in various domains.
• Ample experience in managing CI/CD pipelines, including automated infrastructure testing of large system deployments using Python, Ansible, and Terraform.
• Extensive Linux/Unix administration, scripting, development, and support experience.
• Extensive exposure to working with source control tools such as Git.
• Previous involvement in projects of transitioning from legacy infra to a hybrid/multi-cloud platform.
• Knowledge of enterprise application development and deployment processes will be considered a distinct advantage.
• Solid knowledge of Linux OS, OSI layers, network routing, subnetting, application and network load balancing.
• A thorough understanding of micro-services architecture.
• Proficiency with designing, implementing, and supporting Docker and Kubernetes environments.
• Critical thinking and hands-on analytical skills in various troubleshooting scenarios.

Qualifications: BS in Data Science with 9 years of Experience

• Experience in networking/security and encryption.
• Experience with Linux and/or AIX.
• Experience in networking support.
• Scripting exposure or experience.
• Knowledge about security and encryption, including PKI infrastructure, certificates, and SSL/TLS/HTTPS.
• Good networking and Linux/Unix understanding.
• Knowledge about network and system monitoring and alerting tools.
• Knowledge about MQTT brokers.
• Ability to assess an error (alarm, notification) fast.
• Ability to deal within the established time frame to an emergency call.
• Good communication and client-facing skills.

Qualifications: BS in Cloud Computing with 3 years of Experience

• Experience in hardware and software support/information technology in a data center/raised floor environment.
• Experience in hands-on infrastructure hardware and software support services.
• Exposure to hands-on infrastructure hardware and software support services.
• Experience in leading, writing, researching, guiding, managing, etc.
• Linux Red Hat operating system, as well as Unix/AIX operating system experience.
• Knowledge of distributed computing tools, including LSF, SLURM.
• Knowledge of networked filesystems such as AFS, GPFS/Spectrum Scale, NFS.
• Knowledge of MySQL/jQuery.
• Familiarity with Nagios.
• Communication skills in a customer-facing environment.
• Strong communication and interpersonal skills.

Qualifications: BS in Telecommunications Engineering with 6 years of Experience

• A+ Certification (CompTIA+).
• Hands-on experience with a large-scale environment, handling a wide variety of IT technologies.
• Proven experience in technical troubleshooting of service desk level 2 and 3 user-related issues.
• Experience working and troubleshooting experience with telco-related tech, along with element management systems (HFC, video, voice, data, transport, and other related equipment).
• Knowledge of server apps, AS400, OSI, and TCP-IP model.
• Knowledge of approaches, tools, and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems in real time.
• Strong working knowledge of cloud-based solutions, client-server applications, and server virtualization products (Microsoft Hyper-V).
• Proficient in all Microsoft Windows technologies, including AD, DNS, DHCP, and scripting.
• Strong customer service mentality.
• Ability to manage multiple concurrent objectives, projects, groups or activities.
• Effective judgment in prioritizing and time allocation.

Qualifications: BS in Software Engineering with 7 years of Experience

• Experience in an enterprise end-user support role.
• Experience working in a demanding environment and promoting a teamwork mentality.
• Experience applying analytical thinking and problem-solving skills.
• Extensive Windows 10 knowledge and support experience.
• Experience in programming or scripting in an information technology (IT) environment.
• Experience with manufacturing processes, procedures, and factory IT programs.
• Strong sense of personal accountability regarding decision-making and ability to work alone or with a team.
• Fluent in Microsoft Office and support of O365.
• Understanding of networking topology, concepts, and server infrastructure.

Qualifications: BS in Electrical Engineering with 3 years of Experience

• CCNA Cisco wireless accreditation.
• Palo Alto Networks Certified Network Security Administrator accreditation.
• Formal qualification in ITIL.
• CCNA Routing and Switching or equivalent experience.
• Web traffic/filtering knowledge and experience.
• Experience and knowledge of firewall configuration and management.
• Experience in using online ticketing systems and adhering to formal change control processes.
• Knowledge and experience of how to manage risk in IS/IT in both an operational and development environment.
• Experience with Pulse Secure appliances.
• VOIP/telephony experience.
• Knowledge and experience of Cisco ISE and Cisco Umbrella.
• Excellent network support and administration skills, and technically astute across all areas of infrastructure, with a passion for IS/IT.
• Excellent communication skills.
• Strong ability to influence others and shows initiative, as well as maintaining excellent collaboration with wider teams.
• Organised and delivery-focused with good project management skills.

Qualifications: BS in Computer Networking with 7 years of Experience

• Experience with mobile device management with MobileIron, Microsoft Intune, AirWatch, or a similar platform in a large enterprise.
• Experience with SMS archiving solutions such as SMARSH or TeleMessage.
• Windows and/or Unix/Linux systems administration experience.
• Automation and integration experience using PowerShell, Perl, Python, or Shell.
• Experience with Office 365 and Intune app protection policies.
• Experience in networking, load balancers, and firewalls.
• Knowledge of computer and mobile security concepts.
• Basic development knowledge on iOS and/or Android.
• Strong MSSQL and Sybase knowledge.
• Strong knowledge of mobile operating systems, iOS, and Android.
• Strong understanding of basic networking concepts and internet protocols.
• Strong analytical and troubleshooting skills in a highly visible, fast-paced enterprise environment.
• Excellent verbal and written communication skills.
• Ability to work well in a team and independently.

Qualifications: BS in Systems Administration with 5 years of Experience

• Strong networking and system administration knowledge.
• Overall system administration experience.
• Experience with Windows Server/Windows OS management and troubleshooting.
• Experience with Active Directory and LDAP.
• Experience with PowerShell/T-SQL developer skills and stored procedures experience.
• Experience in window job scheduling, monitoring the window processes.
• Solid understanding and experience in system/network security.
• Be able to perform disaster recovery implementations.
• Strong applied cloud infrastructure engineering and design skills.
• Strong applied Red Hat OpenStack engineering, designing, and implementation skills.

Qualifications: BS in Information Security with 9 years of Experience

• ISA ISA99/IEC 62443 Cybersecurity Fundamentals Specialist Certificate.
• Microsoft or Cisco certifications (CCNA, CCNP, MTA, MCSE, etc).
• Experience working with infrastructure solutions in an enterprise environment.
• Sound knowledge of Aladdin, Salesforce, and Charles River.
• Broad knowledge of IT infrastructure tools and services (networks, servers, printing, security, and voice).
• Familiarity with industrial control systems.
• Fluent communication skills in English, verbal and written.
• Good verbal and written communication skills.
• Good interpersonal and teamwork skills.
• Willingness to work outside of normal business hours and at weekends to provide support for IT changes and projects.
• Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.

Qualifications: BS in Database Administration with 6 years of Experience

• Experience working in a network administration role.
• Experience with local area network and wide area network administration.
• Hands-on experience in networking, routing, and switching.
• Experience with cloud/hybrid cloud architectures (AWS, Azure, etc.).
• Experience with Cisco Unity Call Managers (CUCM).
• Familiarity with Cisco ASA and Palo Alto firewalls.
• Ability to troubleshoot technology issues.
• Strong problem-solving and escalation management skills.
• Ability to interact with employees at all levels.

Qualifications: BS in Applied Computer Science with 4 years of Experience

• Previous system administration experience.
• Experience working with rack-mount servers from well-known vendors (HP, Dell, Cisco UCS, etc.).
• Hands-on experience with OpenShift, Azure, Azure DevOps, and Ansible.
• Experience in a production environment with configuration management using modern declarative tools (Chef, Puppet, Ansible, etc.).
• Production proficiency and experience with cloud platforms and technologies, such as Azure, AWS, or GCP, including EC2, S3, EBS, EFS, ELB/ALB, Lambda, CloudFunctions, Compute, VPC, Azure Storage, Azure VM, Azure Networking, VPNs.
• Advanced knowledge of Windows or Linux operating systems.
• Understanding of PaaS database offerings.
• Strong interpersonal and communication skills.
• Ability to train users in applications and operating system fundamentals, and to write documentation.

Qualifications: BS in Artificial Intelligence with 7 years of Experience

• Possess ITIL certifications, Azure certifications.
• Prior experience working with Robotic Process Automation (RPA) software (UiPath, Blue Prism, Automation Anywhere).
• Good understanding of PowerShell scripting.
• Prior experience working with containerized services (Kubernetes, Docker).
• Professional experience in an IT environment.
• Experience of working with 3rd party service providers.
• Experience with SQL database administration with a focus on availability and redundancy.
• Experience in identifying and resolving IS infrastructure and security technology-related problems.
• Good understanding of server and desktop hardware/operating systems, networks, firewalls, certificates and load balancers, etc.
• In-depth knowledge of Microsoft Windows Server.
• Good understanding of cloud technologies and implementations (Azure/AWS).
• Knowledge of desktop virtualization technologies (VMWare, Citrix).
• Understanding of the enterprise IT landscape.
• Ability to perform unsupervised work in multiple projects.
• Proficiency in English.

Qualifications: BS in Cloud Infrastructure Engineering with 9 years of Experience

• VMWare certification.
• Overall experience as an infrastructure specialist.
• Experience with large-scale infrastructure on Microsoft Azure.
• Experience in communicating and presenting complex information to stakeholders, both verbally and in written form.
• Experience in interfacing with Azure monitoring and log analytics.
• Experience in scripting with AZ CLI, Azure PowerShell, ARM templates, and Bash.
• Hands-on experience in Azure ISO security standards.
• Experience building and troubleshooting Azure network high-throughput and services.
• Experience with external publishing solutions and cryptographic management.
• Hands-on experience in managing IT infrastructure projects.
• Solid understanding of Microsoft operating system, networking and Microsoft back office server products such as Active Directory, Exchange Server and Operations Manager.
• Broad knowledge of virtual environment and private cloud products.
• Up-to-date skills within a server environment, backup and storage area network (SAN).

Qualifications: BS in Computer Information Systems with 10 years of Experience

• Microsoft MCP/MCSA/MCSE/MCITP Certifications
• Azure Fundamentals (AZ-900) Administrator (AZ-104) Certified
• Possess VMWare VCTA/VCP Certifications
• Strong infrastructure support experience
• Experience/Knowledge of Virtualisation Technologies (VMware, Hyper-V), Microsoft Operating Systems.
• Experience implementing large, complex systems across the full project life-cycle.
• Exposure and experience with cloud technologies
• Extensive experience with the Microsoft/Windows stack.
• Expert knowledge of system design and implementation (including the tools and technologies)
• Excellent Technical Skillset, including Microsoft stack, Citrix, Networks, SD-WAN, Printer/PED/Scanner Set Ups, Azure Virtual Desktop, iGEL
• Good operational understanding of Active Directory
• Understanding of enterprise-level storage and backup systems.
• Good communication skills

Qualifications: BS in Information Systems Engineering with 7 years of Experience

• Experience with Debian-based Linux distributions (Debian, Ubuntu).
• Experience with cloud environments (AWS and/or Azure).
• Experience with infrastructure as code tooling (Puppet, Ansible, Terraform).
• Experience with monitoring (Zabbix, LibreNMS, Grafana, AWS CloudWatch).
• Experience with cloud networking (AWS VPC, Transit Gateway, Direct Connect).
• Entry-level knowledge of Windows and/or Linux operating systems.
• Basic knowledge of data centres, data cabling and cable management.
• Knowledge of data centres, data cabling and cable management.
• Excellent customer service, communication skills and a 'can-do' attitude.
• Ability to self-manage assigned tasks to high quality and on time.
• Ability to work as part of a 24/7 operations support team.

Qualifications: BS in Software and Network Security with 5 years of Experience

• Possessing AWS certifications.
• Sound experience in AWS Cloud.
• Experience with Unix/Linux/Windows server, shell/bash scripting, and server management.
• Experience in setting up and managing EC2/EMS/EKS instances, including Docker/Rancher.
• Experience in writing cloud formation templates.
• Experience in IAM and defining security policies.
• Proficient in managing on-prem and cloud infrastructure.
• Solid understanding of EMR, Hadoop components, HDFS/Spark/Pig/Yarn.
• Knowledge of the structure, setup, and functioning of databases (SQL, Oracle, Caché), basic queries, and checking the integrity of tables.
• Knowledge of network technology (TCP/IP, firewalls, and interfaces, e.g., ASTM and HL7).
• Ability to partner with and collaboratively drive accountability with vendors and internal teams.
• Strong leadership skills with the ability to see projects and initiatives through to completion and teach others.
• Demonstrated high-level analytical and problem-solving skills, including the ability to identify new opportunities and technical methods to solve business problems.

Qualifications: BS in Internet of Things Engineering with 10 years of Experience

• IT experience in the infrastructure area.
• Hyper-V management experience.
• VMWare experience (MCP/MCSE/MCSA/VCA/VCP).
• Basic Linux-based server experience.
• Knowledge of Windows-based server software Windows, PowerShell, Active Directory, DNS, Group Policy, Failover cluster, etc.
• Cloud technologies experience PaaS and/or IaaS, AWS, and/or MS Azure.
• Asset/inventory management experience.
• ITIL-based management system experience.
• 2nd and 3rd level of support experience.
• IT vendor management experiences.
• Prior Network task experience.
• Strong retail business experience.
• Networking experience with routers and switches.
• Good communicator, sociable personality, user-friendly.

Qualifications: BS in Information and Network Technology with 5 years of Experience

• Experience in Infra DevOps, App DevOps.
• Experience in infrastructure automation (Ansible, Terraform, CloudFormation, etc.).
• Experience with AWS infrastructure.
• Experience with Kubernetes, container orchestration.
• Experience in Dev/Ops, CICD.
• Experience with OpenShift, Elastic Search, Kafka, and MongoDB.
• Good hands-on experience in Google component services in compute, storage, networking and monitoring of applications.
• Administration of hybrid cloud environment experience in setting up and managing EC2/EMS/EKS instances, including Docker/Rancher.
• Experienced in Kubernetes, Docker, and CRIO.
• Advanced experience with infrastructure as code tools (CloudFormation, Azure Resource Manager, etc.).
• Basic understanding of networking and security concepts.
• Knowledge of storage, compute, and security services.
• Understands SLA management, service health management, and key metrics monitoring.
• Be able to identify the best-suited tools best suitable for integrating into the CI/CD pipeline for performance, code quality, and code coverage measurement, and define the quality gates in the CI/CD pipeline by working with the application architects.

Qualifications: BS in Computer Systems Technology with 9 years of Experience

• Experience in public cloud platform, AWS cloud platform.
• Background in Linux/Unix/Windows system administration.
• Experience in 1st and 2nd line support (ticketing systems).
• Strong experience in supporting external customers (customer-centric approach).
• Experience in the network and security field.
• Experience with Kubernetes and IAC.
• Experience working in international environments with geographically dispersed teams.
• Experience with automation and IaC tools (Terraform, Ansible or similar).
• Previous experience working with an external customer/being a consultant.
• Experience working in international environments with geographically dispersed teams.
• Basic knowledge of scripting (Python, Bash).
• Ability to interpret requirements and create solutions.

Qualifications: BS in Infrastructure and Cloud Services with 6 years of Experience