• Review and create scripts for SQL and Oracle DB, and gather necessary data or examples to diagnose the problem
• Open and manage vendor support requests
• Develop or determine problem resolution
• Test resolution on the development system
• Obtain operational approval of test results and implementation plan
• Follow Citi IT change implementation requirements
• Participate in required conference calls for severity 1 or 2 issues
• Ensure prompt resolution and SLA compliance
• Implement minor system enhancement requests
• Assess deliverables, identify critical paths and dependencies
• Estimate time and cost requirements
• Establish development plan, schedule, and risk or contingency plans
• Test any system changes in the development environment prior to implementation
• Coordinate the scheduling and implementation of the requested solution
• Follow Citi IT change implementation requirements
• Communicate the request status to the internal Citi customers
• Document timely status updates on assigned trouble tickets and maintenance requests

Skills: SQL Scripting, Oracle Database, Problem Resolution, System Testing, Change Management, SLA Compliance, Risk Assessment, Technical Documentation

• Install, program, test, and commission new access control systems, surveillance cameras, intrusion systems, and other physical security infrastructure components
• Perform preventive maintenance on, troubleshoot problems with, and repair existing security infrastructure devices
• Assess requests for new installations of security infrastructure, create materials lists, and develop installation plans
• Provide customer service to students, faculty, staff, and external customers
• Meet customer needs, offer options, resolve problems, and follow up with customers
• Ensure full customer satisfaction without unnecessarily referring customers to other staff members
• Maintain a friendly, helpful demeanor
• Perform all work in accordance with established safety procedures

Skills: Access Control, Surveillance Systems, Intrusion Detection, Preventive Maintenance, Troubleshooting Skills, Installation Planning, Customer Service, Safety Compliance

• Provide support to the Office 365 project team in all areas of migration, including migration scoping, remediation, post-go-live support, and technical support
• Carry out the installation, repair, maintenance, and configuration of related ICT infrastructure and associated software, raising incidents with and managing third-party suppliers for service and support issues on a regular basis
• Resolve technical faults, maximising the use of any resource available
• Advise the project team and Office 365 specialists on migration task timescales, impacts, and fixes
• Document fixes and remediation steps and work with service desk and second-line teams for BAU handover and transition to operational support
• Develop an understanding of the trust’s IT, network, and UC infrastructure sufficiently well to be able to advise users on any problems encountered
• Develop an understanding of business processes to be able to sufficiently advise project stakeholders on the impacts and risks of migration tasks
• Log all calls and tasks on the call logging package, update and track call progress through to resolution
• Support infrastructure in accordance with NHS and industry best practice

Skills: Office 365, ICT Infrastructure, Technical Support, Fault Resolution, Migration Planning, Incident Management, Documentation Skills, Network Administration

• Support and optimize the existing local server, storage, client, and network environment
• Plan, install, operate, and maintain Microsoft workstations and Windows server systems
• Administer and maintain local file and print services, Office 365, SharePoint, Remote Desktop Services, Polycom VC, QA, LAB applications, and specialized business systems
• Work closely with all other global IT teams and the IT global infrastructure service provider teams
• Simplify and optimize the working environment for mobile users
• Execute analysis for the client requirements, develop concepts, and design IT architecture based on the strategy
• Coordinate or participate in global, regional, or local projects
• Work according to standards, create documentation for implementation and updates in the local infrastructure services as described in the change management process, while completing the configuration and initial technical testing of the change requests approved
• Support the global help desk and training team in coordinating and creating user manuals for new and updated services
• Support the global help desk in first-level support, analyzing the events, incidents, problems, requests, access, and changes
• Identify, analyze, and resolve non-compliances (exceptions from global standards) for IT services in the business area

Skills: Server Management, Network Administration, System Maintenance, Office 365, SharePoint Services, IT Architecture, Change Management, User Support

• Install network infrastructure to include racks, patch panels, switches, firewalls, and access points
• Run network and audio or video cables through walls, ceilings, and crawl spaces
• Use floor plans to help design and plan office layouts of infrastructure components
• Mount and install all sizes of televisions
• Communicate with customers, including keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Provide technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
• Maintain sufficient stock levels of infrastructure hardware and tools
• Maintain inventory integrity of product on company vehicles
• Document internal processes and procedures related to duties and responsibilities
• Work and communicate effectively within a team to promote a safe, productive, and efficient workplace
• Work through a daily schedule that has been established through the dispatch process
• Enter all work as service or project tickets

Skills: Network Installation, Cable Management, Infrastructure Design, Hardware Mounting, Customer Communication, Network Security, Inventory Control, Team Collaboration

• Execute data center capacity and growth planning, including rack and server layout
• Provision and deploy server, network, and infrastructure equipment in staging and production environments
• Track data center issues, troubleshoot and remedy hardware issues, and manage RMA processes with various vendors
• Implement a best-practice methodology for maintaining a data center environment
• Manage and process large numbers of packages containing hard drives with sensitive customer information
• Keep track of a large number of drives at any given time
• Maintain knowledge of all operating systems (Windows, Mac, and Linux)
• Perform hardware maintenance, such as hard drive replacements and equipment troubleshooting
• Install servers, from unboxing the machine to installing it in the rack and installing the OS, configuring IPs, and RAID
• Maintain knowledge and familiarity with computer and server terminology
• Manage orders and tickets, and update them with proper information and terminology regularly in a timely fashion

Skills: Data Center, Capacity Planning, Server Deployment, Hardware Troubleshooting, RMA Management, Operating Systems, Hardware Maintenance, Ticket Management

• Act as primary contact for any IT infrastructure work required on-site at some client locations, in support of remote teams
• Perform IT infrastructure configurations on network switches, routers, servers, firewalls, backup solutions, laptops, phones, applications, UPS, and access points
• Assist with the diagnosis of hardware and software
• Stage, rack, and connect IT equipment to the client’s network via proper cabling
• Manage downtime and maintenance windows
• Handle equipment reception and manage asset tags
• Update technical documentation
• Identify technical problems and risks and define mitigation approaches
• Provide occasional after-hours escalation support

Skills: Infrastructure Support, Network Configuration, Hardware Diagnosis, Equipment Staging, Downtime Management, Asset Management, Technical Documentation, Risk Mitigation

• Track and prepare cabling for incoming equipment in advance
• Manage, check, and coordinate all materials to be delivered to the site
• Connect fiber or copper cables and power cords and take care of basic configuration in line with internal SLA
• Follow all production, safety, and quality standards, codes, and industry best practices
• Report current status via the ticketing system, provide status reports, and email
• Exhibit quality workmanship on all work and maintain the collocation space cleanliness
• Inventory, track, and manage project related materials throughout project lifecycle
• Read and comprehend blueprints and building documentation or redline work

Skills: Cabling Management, Material Coordination, Cable Installation, Safety Compliance, Status Reporting, Quality Workmanship, Inventory Control, Blueprint Reading

• Assist with supporting and maintaining the environmental operation of the data centers and building telecommunications rooms (e.g., monitoring temperature, power and battery backup systems, cabling plant, organizing materials, ensuring availability of materials, etc.) for the purpose of ensuring efficiency
• Coordinate with other department teams (e.g., network, systems, audio visual, computer support, etc.) for the purpose of ensuring effective communication and collaboration on all infrastructure teams
• Create and maintain records for the purpose of complete and accurate documentation of projects
• Efficiently manage multiple project responsibilities simultaneously and prioritize work for the purpose of ensuring success for the entire team
• Generate complete and timely resolutions to requests for the purpose of maintaining functionality throughout the district, while providing excellence in customer service to district staff
• Install and maintain district IP surveillance video camera systems for the purpose of ensuring district security
• Install, terminate, test, and maintain cabling systems for data networks per the National Electric Code (e.g., CAT6a, fiber optic, etc.) for the purpose of ensuring continual functionality
• Install, terminate, test, and maintain door access control systems for the purpose of ensuring secure building access to authorized individuals
• Participate in meetings, workshops, and trainings for the purpose of conveying and gathering information required to perform the job
• Prepare written materials (e.g., procedures, system-level documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and conveying information
• Research trends, products, equipment, and tests for the purpose of recommending procedures
• Respond to inquiries from a variety of sources (e.g., staff, administrators, school site personnel, outside vendors and service providers, etc.) for the purpose of providing technical assistance and support
• Support other department personnel teams (e.g., network, systems, audio visual, computer support, etc.) for the purpose of providing direction and solving technical issues
• Troubleshoot malfunctioning infrastructure hardware and software applications within the district's local and wide area networks, video surveillance, and physical access control systems (e.g., inside plant, outside plant, door access, IP cameras, etc.) for the purpose of resolving operational issues and restoring service
• Utilize appropriate project and task management tools, processes, and procedures for effectively supporting audiovisual

Skills: Data Centers, Project Coordination, Documentation Skills, Customer Service, Surveillance Systems, Cabling Installation, Access Control, Troubleshooting Skills

• Undertake civil infrastructure design and masterplanning from the concept stage through to construction
• Work typically includes drainage, earthworks, highways, pressurised water networks, and other utility coordination
• Provide support to the less experienced technicians within the team
• Work with enthusiasm, coordinating work with other internal and external disciplines
• Manage the delivery of BIM models and CAD documentation of designs
• Compile BIM execution plans and deliver high-quality products aligned with the project programme
• Perform on-site installation, configuration, testing, and commissioning of IT equipment for clients
• Provide ongoing support, maintenance, and reporting of IT infrastructure for managed clients
• Perform health checks, vulnerability assessments, and firmware updates for network devices
• Load and unload backup media from backup systems, send and recall media from offsite storage, manage blank media storage, and perform stock control
• Liaise with support teams, on-site teams such as cabling, ISS, and security
• Work with IMAC teams to ensure all planned activity is coordinated correctly

Skills: Civil Design, Utility Coordination, Team Support, BIM Management, CAD Documentation, IT Infrastructure, Vulnerability Assessment, Stock Control

• Work on pending tickets and assist others or be capable from inbound calls, web chat, or email
• Address incidents from oldest to newest
• Provide excellent customer service
• Travel to local on-site client locations to handle incidents or service requests
• Participate in the research, evaluation, solution, or SOW development, and solution implementation to enhance practice offerings
• Meet professional and continuing education goals as outlined in performance reviews
• Maintain and support the internal IT infrastructure
• Manage, monitor, and resolve day-to-day performance issues
• Maximize operational efficiency in the office and retail stores
• Manage hardware assets and software licenses
• Perform hardware upgrade, installation, and configuration for internal users
• Be responsible for the maintenance and support of the internal IT infrastructure
• Manage, monitor, and resolve day-to-day performance issues to maximize operational efficiency in the office and retail stores
• Manage hardware assets and software licenses
• Perform hardware upgrade, installation, and configuration for internal users

Skills: Ticket Management, Incident Resolution, Customer Service, Onsite Support, IT Infrastructure, Performance Monitoring, Asset Management, Hardware Installation

• Information Technology Infrastructure Library (ITIL) certification.
• Experience in an IT support role.
• Level 1 support desk experience.
• Previous infrastructure testing experience.
• Prior experience with Microsoft Active Directory, VMware, Office 365, Windows operating systems, iOS/Android devices, and backup systems.
• Good experience in the use of AutoCAD.
• Knowledge and understanding of the current technical standards.
• Sound knowledge of PowerShell scripting.
• Excellent communication skills, verbal and written.
• Strong troubleshooting skills.
• Exceptional stakeholder management skills.
• Advanced Microsoft Office skillset.
• Terrific time management skills.
• Ability to work autonomously and as part of a team.
• Proven ability to work well under pressure.

Qualifications: BS in Information Technology with 4 years of Experience

• Experience with Autodesk Infraworks and Vehicle Tracking.
• Understanding of BIM processes and standards such as BS EN ISO 19650 Part 1.
• Knowledge/experience of using highway design software packages.
• Sound knowledge of DMRB.
• Good understanding of the CDM Regulations.
• Proficiency in using the drainage software Micro Drainage.
• Proficiency in using AutoCAD and Civil 3D.
• Proficiency in computer-aided design (CAD) with an excellent working knowledge of AutoCAD for the production of construction drawings.
• Proficiency in creating 3D models using Civil 3D.
• Ability to work accurately, flexibly, and to integrate their work with other discipline areas, whilst working to tight programme and budget constraints.
• Ability to communicate fluently with other team members and produce reports written in English.

Qualifications: BS in Computer Networking with 5 years of Experience

• Telecommunications/network cabling experience in an enterprise environment.
• Experience in testing and troubleshooting networking cabling issues.
• Experience with Microsoft Windows operating systems, web browsers, and Windows applications (e.g., Microsoft Office).
• Knowledge of unfamiliar or emerging hardware and software systems.
• Strong organizational skills and the ability to use independent judgment in prioritizing tasks while experiencing frequent interruptions.
• Strong deductive reasoning and problem-solving skills.
• Ability to troubleshoot and repair cabling or hardware-related tasks in telecom analog lines (i.e., binding posts, punch downs, etc.), network cabling, wireless access points, UPSs, and classroom/conference room technology.
• Ability to set up, support, and troubleshoot campus emergency systems, alarm lines, dial down emergency panels, and elevator phone lines.
• Ability to work independently and proactively with little supervision, with a desire to provide excellent customer service to the campus community.
• Ability to communicate and exercise important human relations skills in establishing and maintaining effective working relationships with the PLNU community.

Qualifications: BS in Network Engineering with 3 years of Experience

• Certification in a technology services/technical discipline.
• Experience running cable.
• Experience with electronic and electrical troubleshooting.
• Experience with fire alarm systems and panels.
• Experience in troubleshooting programmable logic controllers (PLC), AC and DC drives, and servo systems.
• Knowledge of terminology about installation and service of cabling infrastructure for telecom, data, security and wireless systems.
• Knowledge of industry standards, including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
• Knowledge of publications about standard cabling for telecom, data, security and wireless systems practices, engineering and Federal, State and local safety standards.
• Ability to install, terminate and test low voltage cables to include twisted pair cable, coax, power limited tray cable, stranded and solid conductor low voltage cable, and fiber optic cable.
• Be able to install cable pathways, conveyances (e.g., ladder, trays, support systems).
• Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.

Qualifications: BS in Cybersecurity with 5 years of Experience

• ITIL and Microsoft certifications, such as the Microsoft Certified Azure Solutions Architect Expert (MSCEA).
• Experience as a civil technician.
• Experience in preparing sectional agreement works drawings, including S278, S38, S104, S185 and S106.
• Sound knowledge of drainage as well as highway design.
• Understanding of Civils 3D and MicroDrainage.
• Good working knowledge of Cyber Essential Plus, GDPR, and security work/projects.
• Working knowledge of virtualisation (VMware), MS Exchange, Active Directory, Office 365, Windows OS, and Mac OS.
• Knowledge of security, firewalls, VPN, and networking technologies and management.
• Fully conversant with civil engineering standards, sections for adoption, and building regulations.
• Excellent communication skills (both written and verbal).
• Ability to work well within a team as well as autonomously.
• Passionate about problem-solving and thrive in a collaborative environment.

Qualifications: BS in Electronics Engineering Technology with 7 years of Experience

• CCENT certification or BICSI Installer.
• BICSI Technician certification.
• CompTIA Security + certification.
• Experience conducting onsite installations at DOD facilities.
• Experience in being part of a communication cable infrastructure integration team.
• Extensive experience with copper and fiber optic building installation and manufacturing patch cords.
• Thorough understanding and hands-on experience with mechanical, chemical, and fusion splicing of fiber optic cable.
• Extensive knowledge of copper and fiber optic cabling to include installation, termination, and maintenance of RG-59, single-mode fiber (SMF), multi-mode fiber (MMF), and shield twisted pair (STP).
• Working knowledge of Cisco IOS and affiliated hardware.
• Be able to integrate local area network and wide area network communication equipment, such as routers, switches, servers, and intrusion detection equipment.
• Be able to design drawings for schemes.
• Be able to record information in spreadsheets.

Qualifications: BS in Computer Science with 9 years of Experience

• Prior experience in test environment support, like batch runs and required support from the operations team.
• Incident management tool experience.
• Good knowledge of COBOL, DB2, VSAM, IMS, CICS, REXX, JCL, DB2 PLATINUM, TWS, and Service Now.
• Having knowledge of batch execution.
• Understands the data class and the management class at an intermediate level.
• Expert knowledge of the TWS scheduling tool.
• Basic knowledge of COBOL.
• Analytical ability, including root cause identification and proactive service improvement.
• Strong problem diagnosis through the use of analytical skills.
• Advanced level of SQL and DB2 utilities.
• Excellent communication skills, articulate, and detail-oriented.
• Strong analytical/problem-solving skills.
• Good written and verbal communication skills.
• Strong planning and organisation skills.
• Ability to work under pressure and meet deadlines.
• Be able to design reusable mainframe connectivity solutions that adhere to existing technical and security standards.
• Effective in working both independently and within a team, with minimal guidance.

Qualifications: BS in Electrical Engineering with 8 years of Experience

• Experience in troubleshooting network device connectivity.
• Experience in IT and infrastructure support, technical analysis, and troubleshooting.
• Good knowledge of network design and protocols.
• Basic knowledge of fiber cabling and fiber optics.
• Knowledge of copper cabling and termination.
• Basic computer skills (MS Excel, printing, Outlook).
• Be able to function well under pressure with multiple priorities.
• Be able to generate, print, and apply cable labels following defined standards.
• Be able to install fiber and copper cabling to standards and best practices.
• Be able to install fiber optics into networking equipment.
• Be able to patch fiber cabling between devices (networking, servers, patch panel, etc.).
• Be able to install cable tray waterfalls.

Qualifications: BS in Information Systems with 3 years of Experience

• Industry and manufacturer-specific experience and/or certifications (BICSI, Panduit, Commscope, Siemens, Corning, Leviton, Ortronics, AV, Fiber Optic, Paging, etc).
• Experience installing, servicing, and maintaining low-voltage cable infrastructure systems such as Category 3, Category 5, Enhanced Category 5, Category 6, and Fiber Optic Structured Cable Distribution Systems.
• Healthcare-specific certifications and experience (infection control, safety, bloodborne pathogens certifications, etc).
• Working knowledge of industry standards, including BICSI, ANSI, EIA/TIA, and local and National Electric Code.
• Comprehension of terminology about installation and service of cabling infrastructure for telecom, data, security and wireless systems.
• Comprehension of publications about standard cabling for telecom, data, security and wireless systems practices, engineering and Federal, State and local safety standards.
• Ability to install, terminate and test low voltage cables and fiber optical cables to include twisted pair cable, coax, power limited tray cable, stranded and solid conductor low voltage cable, single mode and multi-mode fiber optical cables.
• Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.
• Mechanical aptitude with the ability to read blueprints, architectural, mechanical, and electrical documents.

Qualifications: BS in Telecommunications Engineering with 7 years of Experience

• Experience in/knowledge of a range of infrastructure principles and offerings, i.e., cloud.
• Experience in any development language.
• End-user support experience supporting mobile devices, tablets, laptops, and desktops.
• Experience with varied platform operating systems use including the use of Office applications.
• Knowledge of infrastructure platforms, UNIX primarily AIX v 5.1 and above, Windows, with scripting skills.
• Good knowledge of MQ administration, including MQ infrastructure components, distributing queuing/client connectivity, clustering, and troubleshooting MQ and broker infrastructure components.
• Knowledge of automation technologies, i.e., CHEF.
• Knowledge/administration skills for Kafka and AMQ.
• Knowledge of Agile or SRE methodology.
• Knowledge of WMB development, Toolkit, and ESQL coding.
• Advanced knowledge of Windows, Office 365, iOS, VMWare, and mobile devices.
• Advanced knowledge of LAN and WAN terminology, infrastructure, and equipment.
• Strong customer service skills.
• Ability to read and understand English.

Qualifications: BS in Infrastructure and Cloud Computing with 8 years of Experience

• Experience in the use and operation of Exor CAD, GIS, and imaging software, and other appropriate electronic systems, with a view to developing CAD skills.
• Experience with Microsoft environment, such as Windows Server, Active Directory, and Azure, Windows SQL Server, Linux, especially Red Hat Enterprise Server.
• Experience in providing on-site support of AVT and/or network systems in an enterprise IT environment.
• Experience in patching, troubleshooting, and general support of network technologies.
• Solid working knowledge of MS Outlook, MS Word, and MS Excel.
• Familiar with data backup and restore environments, especially with Commvault.
• Understanding of appropriate health and safety, environmental management systems, and construction design and management regulations.
• Basic competency in one or more basic engineering disciplines and traffic design techniques.
• Be able to respond to online queries.
• Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English.
• Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards.

Qualifications: BS in Industrial Technology with 5 years of Experience