Job Summary: 

• Build, deliver, install, and support end-user and manufacturing PCs and Macs
• Configure, deliver, install, and support all local, network, and label printers
• Install desktop software using the standard software distribution technologies
• Configure, deliver, install, and support or assist in supporting video displays and video conferencing solutions
• Work closely with the support center to resolve support tickets
• Work with other IT teams to maintain regulatory and security compliance of end-user and manufacturing computing devices
• Work with the manager, OS and cloud services to support the asset management process
• Assist with projects and activities as identified
• Support a disaster recovery or business continuity effort arising from an incident that disables any portion of the infrastructure or causes interruption of normal business practices

Skills on Resume: 

• PC Support (Hard Skills)
• Printer Support (Hard Skills)
• Software Installation (Hard Skills)
• Video Conferencing (Hard Skills)
• Ticket Resolution (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Asset Management (Hard Skills)
• Disaster Recovery (Hard Skills)

Job Summary: 

• Produce computer-aided design drawings to clients’ engineering standards and specifications and ensure design deliverables meet required standards of accuracy and quality
• Work typically includes drainage, earthworks, highways, and utility coordination
• Develop 3D or BIM models and CAD design documentation
• Work in conjunction with multi-disciplinary engineering teams, civil, structural, water management, process, mechanical and electrical or ICA
• Prepare simple calculations
• Support the administration of the project
• Contribute to providing solutions to design problems
• Keep the training log up to date and attend training or continued professional development days (CPD)

Skills on Resume: 

• CAD Design (Hard Skills)
• BIM Modeling (Hard Skills)
• Utility Coordination (Hard Skills)
• Team Collaboration (Soft Skills)
• Simple Calculations (Hard Skills)
• Project Administration (Soft Skills)
• Problem Solving (Soft Skills)
• Continuous Learning (Soft Skills)

Job Summary: 

• Provide oversight and ownership to multiple labs used to perform customer demos and day-to-day engineering development
• Physically move and re-arrange lab equipment, including low-voltage wiring, computer systems, simulators, and other test equipment
• Install, maintain, and troubleshoot LAN local area networks
• Configure networks for fast, secure, reliable operation
• Support engineering teams within the entire software development lifecycle, including design, software implementation, verification, and maintenance activities
• Plan, implement, configure, scale, and maintain VMware installations
• Install, configure, and update third-party and healthcare equipment in engineering, verification, and other test environments
• Plan for, purchase, and maintain an inventory of equipment necessary to support engineering labs
• Install and configure network monitoring tools

Skills on Resume: 

• Lab Oversight (Soft Skills)
• Equipment Handling (Hard Skills)
• LAN Troubleshooting (Hard Skills)
• Network Configuration (Hard Skills)
• Engineering Support (Soft Skills)
• VMware Management (Hard Skills)
• Equipment Installation (Hard Skills)
• Inventory Management (Soft Skills)

Job Summary: 

• Conduct site surveys and support the development of installation packages in support of DoD data center consolidation efforts
• Provide support to install, activate, and transition networking equipment such as network switches, routers, and encryption devices
• Assist engineering staff members in the design, fabrication, integration, and testing of electronic circuits, cables, and mounting equipment in support of field upgrades and installations
• Perform on-site installation, troubleshooting, and testing of company products and equipment
• Provide technical support to customers and deployed teams on operational or maintenance aspects of system equipment
• Develop SOVT test procedures, test plans, test reports, and procedures to maintain lab facilities and calibrate test equipment
• Support engineering tests and detailed experimental testing
• Conduct site surveys and support the development of installation packages in support of JWICS upgrade efforts
• Install, program, and troubleshoot Type 1 bulk encryptors such as KG-175G's, Deltas, and Alphas, and Raytheon KG-345 or 350's

Skills on Resume: 

• Site Surveys (Hard Skills)
• Network Installation (Hard Skills)
• Circuit Integration (Hard Skills)
• Equipment Troubleshooting (Hard Skills)
• Customer Support (Soft Skills)
• Test Development (Hard Skills)
• Engineering Testing (Hard Skills)
• Encryptor Programming (Hard Skills)

Job Summary: 

• Identify, diagnose, and resolve Level One problems for users of the personal computer software and hardware, network, internet, and new computer technology in a call center environment, and communicate solutions to end-users
• Provide one-on-one end-user problem resolution over the phone or at location for approved personal computer (PC) software and hardware
• Deliver, tag, set up, and assist in the configuration of end-user PC desktop hardware, software, and peripherals
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, and email, internet, dial-in, fax, and local-area network access problems
• Coordinate timely repair of PC equipment covered by third-party maintenance agreements
• Perform minor desktop hardware repair for PC equipment and peripherals that are not covered by third-party vendor maintenance agreements
• Help install local area network cabling systems and equipment such as network interface cards, hubs, and switches
• Assist network technicians in creating materials for end-user frequently asked questions (FAQs)

Skills on Resume: 

• Problem Diagnosis (Hard Skills)
• User Support (Soft Skills)
• PC Configuration (Hard Skills)
• Printer Troubleshooting (Hard Skills)
• Repair Coordination (Soft Skills)
• Hardware Repair (Hard Skills)
• LAN Installation (Hard Skills)
• FAQ Preparation (Soft Skills)

Job Summary: 

• Produce a detailed analysis to help the run partner improve
• Document processes, procedures, and standards for the run partner to adhere to
• Improve processes and review other documentation
• Ensure that the system design balances functional, service quality, security, and systems management requirements
• Maintain awareness of opportunities provided by new technology to address challenges or to enable new ways of working
• Contribute to briefings and presentations about their relevance and potential value to the organization
• Contribute to project delivery as per customer engagement
• Provide advice on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.) and ensure that relevant technical strategies, policies, standards, and practices (including security) are applied correctly
• Proactively upskill and identify emerging technologies that could be adopted into automation and enhance BAU automation or stability of RHEL systems
• Communicate efficiently with suppliers, vendors, and various teams across the organisation (NOC, SOM, App Teams, Senior Management)

Skills on Resume: 

• Process Analysis (Hard Skills)
• Documentation Management (Hard Skills)
• Process Improvement (Hard Skills)
• System Design (Hard Skills)
• Technology Awareness (Soft Skills)
• Project Delivery (Soft Skills)
• Technical Advising (Hard Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Be responsible for supporting existing and new customer environments
• Work with engineering teams to provide feedback and guidance on systems to drive continual operational improvements
• Be responsible for completing on-site and off-site preventative and corrective maintenance activities
• Participate in a working on-call roster as an escalation point to facilitate a 24x7 response to high-priority incidents
• Work with the outsourced Level 1 helpdesk to ensure suitable training standards are maintained for the purposes of First Call Resolution (FCR)
• Review, action, and monitor incidents and requests in order to ensure SLA expectations are met
• Assist with executing system updates, upgrades, migrations, and outages
• Build positive customer relationships and manage ongoing client relationships
• Work within a service-focused culture within the support services team

Skills on Resume: 

• Customer Support (Soft Skills)
• System Feedback (Soft Skills)
• Preventive Maintenance (Hard Skills)
• Incident Response (Hard Skills)
• Helpdesk Training (Soft Skills)
• SLA Management (Hard Skills)
• System Upgrades (Hard Skills)
• Client Relationship (Soft Skills)

Job Summary: 

• Install copper, coaxial, and fiber cabling and wiring systems on the customer sites
• Install cable pathways and support systems and place, terminate, test, and label cables and wires
• Assist in the installation and repair of interior and exterior structured cable plants
• Assist in the deployment and installation of connected systems
• Maintain complete and accurate documentation for time and expenses as they occur
• Assist in troubleshooting technical issues with project equipment
• Interface with other divisions to support projects and troubleshoot on voice, video, camera, security, access control systems, and audio or visual systems
• Improve customer service perception and satisfaction
• Maintain working knowledge of CAT5E, CAT6, and fiber installs (start to finish) including specialized test equipment and accurate record keeping
• Escalate service issues that cannot be completed within defined service levels
• Document and label various systems related to each project

Skills on Resume: 

• Cable Installation (Hard Skills)
• Pathway Setup (Hard Skills)
• Cable Repair (Hard Skills)
• System Deployment (Hard Skills)
• Time Documentation (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• System Integration (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Operational involvement in the processing of outbound storage solutions, networking equipment, industry-standard servers, HP RX and PA servers, and Alpha legacy servers
• Provide technical support to inbound data sanitisation and test processes
• Determine processing requirements for both inbound and outbound products based on established guidelines and processes
• Ensure operational efficiency within the business processes whilst maintaining the highest level of quality
• Execute both manual and automated test processes for customer hardware orders
• Ensure that order processing meets or exceeds business-agreed performance levels
• Accurately maintain processing records
• Contribute to the definition, development, and documentation of test processes as business needs present

Skills on Resume: 

• Server Processing (Hard Skills)
• Technical Support (Soft Skills)
• Process Determination (Hard Skills)
• Operational Efficiency (Soft Skills)
• Test Execution (Hard Skills)
• Order Processing (Hard Skills)
• Record Maintenance (Hard Skills)
• Process Development (Hard Skills)

Job Summary: 

• Install, configure, repair, and maintain device communications such as access control controllers or readers, servers, transaction terminals, video surveillance and alarm equipment, ID card production equipment, digital signage equipment, television distribution equipment, network switches, access points, and phone devices (analog, mobile, and VOIP)
• Assist with infrastructure system design, analysis, and development
• Make recommendations for improvements and upgrades to systems, equipment, and IT services
• Ensure all equipment is up-to-date and operating effectively, and make repairs, including purchasing, receiving, and RMAs
• Implement a preventative maintenance program and regular hardware inspection
• Manage vendors' installation, quality, and repair of systems
• Support campus police and other administrative and academic departments with multiple integrated systems
• Partner with the help desk to identify, investigate, and resolve complex problems
• Maintain a high level of quality customer service standards, responding to questions and problems
• Actively work with colleagues to create a welcoming and user-centered environment in which a diverse population of students, faculty, and staff can thrive
• Maintain documentation, including diagrams, annotated building floor plans, workflows, and configuration information
• Participate in staff meetings, technical discussions, and negotiations with other departments

Skills on Resume: 

• Device Maintenance (Hard Skills)
• System Design (Hard Skills)
• System Upgrades (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Vendor Management (Soft Skills)
• Problem Resolution (Soft Skills)
• Customer Service (Soft Skills)
• Documentation Management (Hard Skills)

Job Summary: 

• Assist with the utilities aspects of projects within the skills area
• Prepare detailed desktop investigation and assessments
• Use computer-based applications and design tools
• Coordinate utility diversion design within the wider project team
• Promote and ensure adherence to health and safety policy and procedures
• Ensure delivery to the client's requirements of quality standards, program, and budget
• Prepare and deliver own work programmes
• Comply with corporate governance processes

Skills on Resume: 

• Utility Support (Hard Skills)
• Desktop Assessment (Hard Skills)
• Design Tools (Hard Skills)
• Team Coordination (Soft Skills)
• Safety Compliance (Hard Skills)
• Quality Delivery (Soft Skills)
• Work Planning (Soft Skills)
• Governance Compliance (Hard Skills)

Job Summary: 

• Monitor all aspects of the operations centre (OC), including infrastructure and security functions
• Work with security operations and infrastructure engineering to ensure systems are properly maintained, safe, and secure
• Work with other teams within digital services to ensure that OC tools are properly patched and working
• Work with other teams within digital services to develop any custom tools necessary to optimize or automate the monitoring, reporting, and break or fix functions of the team
• Escalate system and services incidents and problems to the appropriate L2 support group
• Provide feedback in optimizing existing IT infrastructure and security protocols through tools and program scripting
• Work with infrastructure engineering, architects, security operations, and other staff to ensure the operations centre meets the organization's ongoing requirements
• Work with the manager to ensure system infrastructure and security monitoring meet current and future needs
• Assist in in-depth investigation of events of interest identified during threat hunt activities or security alerts received from various security technologies, as per defined investigation and response procedures
• Liaise with appropriate internal stakeholders during the investigation process to determine whether a security incident has occurred, identify the root cause, and provide appropriate recommendations for remediation
• Analyze activity trends in client environments using a mix of tools and analytical methodologies to proactively ensure the optimized use of backend and endpoint infrastructure
• Contribute to the development of internal documentation (playbooks and processes) for OC analysts based on correlation rules
• Work with security team members to stay current on developments in the cyber threat landscape to adapt investigation techniques and provide recommendations to the client on responding to and remediating related incidents
• Contribute to the tuning and development of SIEM use cases and other security control configurations to enhance threat detection capabilities

Skills on Resume: 

• Operations Monitoring (Hard Skills)
• System Maintenance (Hard Skills)
• Tool Optimization (Hard Skills)
• Incident Escalation (Soft Skills)
• Infrastructure Feedback (Soft Skills)
• Security Investigation (Hard Skills)
• Trend Analysis (Hard Skills)
• Threat Detection (Hard Skills)

Job Summary: 

• Analyze activity trends in client environments using a mix of tools and analytical methodologies to hunt for threats not otherwise detected by configured security alerts
• Document and escalate incidents (including the event's history, status, and potential impact for further action) that may cause ongoing and immediate impact to the environment
• Perform event correlation using information gathered from a variety of sources within the enterprise to gain situational awareness and determine the effectiveness of an observed attack
• Work with security team members to provide timely detection, identification, and alerts of possible attacks or intrusions, anomalous activities, misuse activities, and distinguish these incidents and events from benign activities
• Ensure legal, privacy, and security compliance is followed with the required monitoring
• Effectively communicate with the manager on operational reporting, initiatives, and related progress
• Work with the IT service management group to define and map out the IT services
• Be responsible for seriously and consistently meeting expectations for quality, service, and professionalism
• Keep track of changes within the organization and adapt to them
• Contribute to the development, implementation, evaluation, and maintenance of quality improvement initiatives that are in alignment with established standards
• Monitor quality improvement outcomes regularly
• Develop action plans to address identified issues
• Coach staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities
• Support organizational strategies and initiatives, e.g., operational excellence
• Work in compliance with the Occupational Health and Safety Act and its regulations, reporting hazards, deficiencies, and contraventions of the act promptly

Skills on Resume: 

• Threat Hunting (Hard Skills)
• Incident Escalation (Hard Skills)
• Event Correlation (Hard Skills)
• Attack Detection (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Operational Reporting (Soft Skills)
• Quality Improvement (Soft Skills)
• Staff Coaching (Soft Skills)

Job Summary: 

• Perform LAN and system administrative functions for on-shore and off-shore locations
• Assist in the design and administration of multiple LANs, including design, wiring, hubs, routers, and switches
• Assist with the installation and maintenance of the site-wide backup and recovery solution
• Assist with the creation and update of site security policies, backup and recovery policy
• Assist with troubleshooting issues and resolving LAN or WAN performance, connectivity, and related network problems
• Assist in the administration and monitoring of WAN resources, including VPN, firewall, proxy server, DMZ resources, and routers
• Coordinate and implement network software and hardware upgrades (hubs, bridges, and routers)
• Assist in supporting an AD environment, internet, intranet, and other data communications systems

Skills on Resume: 

• LAN Administration (Hard Skills)
• Network Design (Hard Skills)
• Backup Recovery (Hard Skills)
• Security Policies (Hard Skills)
• Network Troubleshooting (Hard Skills)
• WAN Monitoring (Hard Skills)
• System Upgrades (Hard Skills)
• AD Support (Hard Skills)

Job Summary: 

• Be responsible for a range from installation, diagnosing, repairing, maintaining, and upgrading computer hardware, peripherals, and equipment to ensure optimal workplace performance
• Provide end-to-end support of the user and local escalation for problem resolution
• Support change management impacting users
• Assist with troubleshooting local and wide area network problems (e.g., hardware support, console to device, check status and performance)
• Assist with troubleshooting, maintenance, and repairs (e.g., hardware support, manage backups, check status and performance)
• Install, configure, and support VoIP
• Configure and support company cell phones with MDM
• Be responsible for procuring, configuring, and supporting non-Ricoh critical printers
• Provide software support and site contact for Ricoh devices
• Manage compliance and response to security issues and requirements for client devices
• Develop and maintain systems documentation and procedures

Skills on Resume: 

• Hardware Maintenance (Hard Skills)
• User Support (Soft Skills)
• Change Management (Soft Skills)
• Network Troubleshooting (Hard Skills)
• VoIP Support (Hard Skills)
• Mobile Management (Hard Skills)
• Printer Support (Hard Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Diagnose mechanical problems and determine how to correct them
• Paint and repair roofs, windows, doors, floors, woodwork, plaster, drywall, and other parts of building structures
• Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, and the physical condition of buildings does not deteriorate
• Repair or replace defective equipment using hand tools and power tools
• Handle electrical problems and air conditioning problems, fixing minor problems and assisting with the repair of major problems
• Perform electrical repairs such as repairing or replacing broken switches, plugs, or fuses
• Perform plumbing repairs such as unclogging sinks and toilets, repairing or replacing toilets and faucets
• Perform landscaping duties for all owned facilities
• Be responsible for the organization and cleanliness of the maintenance areas
• Maintain the parking lot, ensuring cleanliness and safety (i.e., lighting, routine cleaning, painting, and power washing)
• Maintain all company-owned automobiles, ensuring safety, cleanliness, and proper maintenance
• Ensure proper care in the use of equipment and supplies
• Promote continuous improvement of workplace safety and environmental practices
• Follow fire safety procedures and regulations

Skills on Resume: 

• Mechanical Diagnosis (Hard Skills)
• Building Repair (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Equipment Repair (Hard Skills)
• Electrical Repair (Hard Skills)
• Plumbing Repair (Hard Skills)
• Landscaping Maintenance (Hard Skills)
• Safety Compliance (Soft Skills)

Job Summary: 

• Understand the link between one’s own job responsibilities and overall organizational goals and needs, and perform one’s job with the broader goals in mind.
• Look beyond the requirements of one’s own job to offer suggestions for improvements in overall organization operations.
• Take personal ownership in the organization’s success.
• Monitor and check work or information, and plan and organize time and resources efficiently.
• Provide accurate, consistent numbers on all paperwork.
• Provide information on a timely basis and in a usable form to others who need to act on it.
• Show concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer.
• Consider the impact on the external customer when taking action, setting policies, or carrying out one’s own job tasks.
• Look for external trends that are likely to shape the wants and needs of customers in the near future.
• Look for creative approaches to providing or improving services that may increase efficiency and decrease cost.
• Show concern for achieving or surpassing results against an internal or external standard of excellence, and show a passion for improving the delivery of services with a commitment to continuous improvement.
• Set and maintain high performance standards for self and others that support the organization’s strategic plan.
• Provide high-quality services, processes, programs, and products while consistently seeking ways to improve outcomes and enhance service.
• Take a problem-solving approach when faced with challenging situations.
• Ensure work is thorough, timely, and reflects follow-through to completion.
• Respond to requests in a conscientious and timely fashion.

Skills on Resume: 

• Organizational Awareness (Soft Skills)
• Process Improvement (Soft Skills)
• Ownership Mindset (Soft Skills)
• Time Management (Soft Skills)
• Data Accuracy (Hard Skills)
• Customer Focus (Soft Skills)
• Creative Thinking (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Provide team leadership and assist operations managers with employee assessments, feedback, and local requirements
• Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials
• Lead team to perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment, and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6, and fiber optic structured cable distribution systems
• Represent in client meetings to ensure that all parties are consistently updated on work progress and that client expectations are being met
• Engage in internal planning to optimize the ability to complete the project within established guidelines
• Assist with material control to make sure that technicians have all the materials needed to complete their work
• Ensure quality and safety guidelines are being followed
• Assist the project manager with SOW and scope management on project and service requests
• Communicate and report daily activity completed for run books and project task logs, and assess completion tasks in the time allotted for completion
• Evaluate, diagnose, and troubleshoot cabling infrastructure systems and perform repairs
• Perform site survey and document findings for submittal to sales engineering regarding requirements and needs
• Execute project milestones and test plans
• Complete project closeout deliverable packages, test results, as-built, pictures, and quality audits
• Travel to client sites to complete assigned work and transport a variety of items (e.g., tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at the client site

Skills on Resume: 

• Team Leadership (Soft Skills)
• Cabling Installation (Hard Skills)
• Client Communication (Soft Skills)
• Project Planning (Soft Skills)
• Material Control (Hard Skills)
• Safety Compliance (Hard Skills)
• System Troubleshooting (Hard Skills)
• Site Surveying (Hard Skills)

Job Summary: 

• Install, terminate, test, and label all cross-connects within the data center
• Move and install cabinets and relay racks
• Troubleshoot circuits with the use of circuit testing equipment
• Perform remote hand services with internal IT teams
• Install hardware, including shelves, power strips, rails, cable management, and networking equipment
• Report current status via the ticketing system (Cherwell), shift reports, and email
• Maintain accurate records and document all problems
• Exhibit quality workmanship on all work and maintain data center cleanliness
• Escalate SRs that require additional information

Skills on Resume: 

• Cable Termination (Hard Skills)
• Rack Installation (Hard Skills)
• Circuit Troubleshooting (Hard Skills)
• Remote Support (Soft Skills)
• Hardware Installation (Hard Skills)
• Ticket Management (Hard Skills)
• Record Keeping (Hard Skills)
• Workmanship Quality (Soft Skills)

Job Summary: 

• Improve the efficacy and value of IT at Nexamp by both identifying and implementing technical solutions
• Triage and plan improvement projects with the director of IT
• Identify and detail improvement projects to include in future work
• Consistently and accurately track project updates and status
• Create and maintain both user-facing and internal documentation
• Serve as an escalation resource for technical assistance requests via phone, email, chat, or web, where the support team is unable to resolve due to knowledge constraints
• Resolve incidents or service requests outside the scope of the support team, e.g., requests for automation or system configuration
• Consistently and accurately track incidents and service requests along with their resolutions via tickets and ticket statuses
• Follow up with requests to ensure resolution

Skills on Resume: 

• Technical Solutions (Hard Skills)
• Project Planning (Soft Skills)
• Project Tracking (Hard Skills)
• Documentation Management (Hard Skills)
• Escalation Support (Soft Skills)
• System Configuration (Hard Skills)
• Incident Management (Hard Skills)
• Follow Up (Soft Skills)

Job Summary: 

• Provide program management oversight for projects within the site and keep projects aligned with company standards
• Handle software, hardware licenses, support contracts, and support site-specific systems
• Assist in troubleshooting, problem-solving, and repair of all information and process automation system infrastructure, equipment, and associated control programming
• Develop and apply maintenance knowledge to improve operational efficiencies and reduce maintenance costs
• Champion and implement reliability measures to improve asset availability through automation and control
• Provide project support and implement improvements that are identified by the operations to improve overall performance
• Document and maintain records for all identified information and process systems
• Meet the defined PCS responsibilities outlined by the compliance control protocols to reduce risk and improve system integrity on all equipment hardware, software, and application code
• Guide location activities for compliance with NERC CIP-C standards in cooperation with the location compliance coordinator and the US energy PCS leader
• Provide support for site compliance with NERC reliability standards (other than CIP-C)
• Assist team members in the support of the electrical maintenance groups for the daily support functions performed for the automation equipment
• Supervise and improve processes, procedures, and equipment to eliminate or minimize environmental and safety hazards in pursuit of zero incidents
• Liaise with team members, BU groups, and external providers to deliver common solutions to the site

Skills on Resume: 

• Program Management (Soft Skills)
• License Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Maintenance Optimization (Hard Skills)
• Reliability Improvement (Hard Skills)
• Project Support (Soft Skills)
• Compliance Oversight (Hard Skills)
• Process Supervision (Soft Skills)

Job Summary: 

• Install and terminate data communication cabling, including fiber optics and unshielded twisted pair
• Install and terminate telephone cabling, including multi-connect telephone twisted pair and other voice-grade cabling systems
• Test and troubleshoot problems with structured cabling systems
• Attend plan review meetings to review structured cabling requirements for construction projects
• Assist in the development of specifications for structured cabling systems
• Work with the VOIP and networking teams for the design of systems
• Maintain a record of time and material used on a job
• Prepare reports related to job duties, time, materials, et cetera
• Assist with computer moves and other large computer support-related projects
• Upgrade network by conferring with vendors, developing, testing, evaluating, and installing enhancements

Skills on Resume: 

• Cabling Installation (Hard Skills)
• Telephone Cabling (Hard Skills)
• Cabling Troubleshooting (Hard Skills)
• Plan Review (Soft Skills)
• Specification Development (Hard Skills)
• System Design (Hard Skills)
• Record Keeping (Hard Skills)
• Network Upgrades (Hard Skills)

Job Summary: 

• Meet financial requirements by submitting information for budgets and monitoring expenses
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
• Protect the organization's value by keeping information confidential
• Accomplish organization goals by accepting ownership for accomplishing new and different requests
• Explore opportunities to add value to job accomplishments
• Document specific duties, activities, problems solved, and issues resolved
• Assist in the documentation of the network, applications, and resources on the network in conjunction with the public service staff
• Attend meetings and serve on committees
• Coordinate with the trainer to set up and take down cyberschool equipment, as well as any other equipment needed for meetings
• Coordinate with upper management to set up new offices

Skills on Resume: 

• Budget Monitoring (Hard Skills)
• Continuous Learning (Soft Skills)
• Information Confidentiality (Soft Skills)
• Ownership Mindset (Soft Skills)
• Value Creation (Soft Skills)
• Activity Documentation (Hard Skills)
• Equipment Coordination (Hard Skills)
• Office Setup (Hard Skills)

Job Summary: 

• Provide IQA feedback on learner files by the IQA plan and the IQA lead manager
• Provide feedback to tutors on learners' progress in all areas of their qualification and training program
• Implement the functional skills strategy by the quality and compliance manager
• Instill a culture of quality across all divisions
• Ensure all tutors are planning and recording the 20% off-the-job training
• Ensure e-portfolio, Smart Assessor, is always up to date
• Create inclusive and high-quality courses and materials by the quality and compliance manager, and actively seek to eliminate any indirect or direct discriminatory practices or behaviors
• Lead the tutoring of the qualifications through having planned lessons, and ensure these are engaging, creative, and in line with the quality assurance process
• Mark and assess the work of the learners
• Keep proper and accurate records and registers, ensure effective monitoring and evaluation of learners' progression, and support the writing of reports
• Undertake training and CPD and relevant to the post

Skills on Resume: 

• IQA Feedback (Hard Skills)
• Learner Support (Soft Skills)
• Skills Implementation (Hard Skills)
• Quality Culture (Soft Skills)
• Training Planning (Hard Skills)
• Course Creation (Hard Skills)
• Work Assessment (Hard Skills)
• Record Management (Hard Skills)

Job Summary: 

• Inspect, organize, and prepare device components and hardware
• Assemble incubator test stations with high attention to detail
• Develop test build procedures, providing step-by-step instructions
• Document and organize device assembly notes for performance traceability
• Track device build progress using a cloud-based organizational tool
• Facilitate installation and assembly of new equipment
• Work with engineering to validate the test equipment build
• Lead and participate in laboratory organization events

Skills on Resume: 

• Component Inspection (Hard Skills)
• Station Assembly (Hard Skills)
• Procedure Development (Hard Skills)
• Assembly Documentation (Hard Skills)
• Progress Tracking (Hard Skills)
• Equipment Installation (Hard Skills)
• Test Validation (Hard Skills)
• Lab Organization (Soft Skills)

Job Summary: 

• Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks
• Install cabling and cable organization per NTT or client standards, to include labeling
• Troubleshoot and diagnose hardware
• Perform replacement of DIMMs, hard drives, power supplies, and other components within server, storage, and network devices
• Perform commissioning and decommissioning of hardware
• Troubleshoot low-voltage cabling to include both copper and fiber
• Install data center infrastructure materials, including racks and cabinets with grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels, and any other materials necessary for data center operations
• Perform installation and maintenance on power distribution units within client enclosures
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications
• Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system
• Periodically join call bridges to troubleshoot and validate infrastructure-related issues
• Adhere to change control processes and standards
• Support third-party vendor activities
• Process all tickets within SLA guidelines and follow procedural requirements

Skills on Resume: 

• Hardware Installation (Hard Skills)
• Cable Management (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Component Replacement (Hard Skills)
• System Commissioning (Hard Skills)
• Infrastructure Installation (Hard Skills)
• Ticket Management (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Work with the HR team to ensure the physical infrastructure meets the needs of a rapidly scaling business
• Work closely with the technical support analyst to ensure providing the correct hardware and software are provided for new employees
• Work closely with the site reliability engineer to ensure progress in the Zero Trust approach to cybersecurity
• Manage the relationship with managed service provider(s)
• Provide cost analysis for AcreTrader infrastructure vendors
• Provide ongoing support and maintenance for AcreTrader's computer network, voice, and data solutions
• Engage with the AcreTrader security council
• Review the current office infrastructure setup and provide recommendations for improvements

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• Hardware Provisioning (Hard Skills)
• Cybersecurity Support (Hard Skills)
• Vendor Management (Soft Skills)
• Cost Analysis (Hard Skills)
• Network Maintenance (Hard Skills)
• Security Engagement (Soft Skills)
• Infrastructure Improvement (Hard Skills)

Job Summary: 

• Support the execution of upgrade projects
• Provide project support for system implementation
• Manage the inventory of equipment and life cycle management
• Perform system maintenance, repair, and troubleshooting
• Be responsible for the support of site-specific radio systems
• Be responsible for completing and adhering to all processes and procedures, and all documentation or tools knowledge regarding the operations
• Promote, support, and adhere to the health, safety, and environment (HSE) management system
• Ensure HSE issues are given priority consideration by complying with all corporate and operating procedures to align with corporate safety standards and expectations
• Maintain a safe work environment by following codes, standards, legal, and company regulations
• Perform system maintenance, break-fix response, and support projects execution
• Support equipment selection, installation, commissioning, and ongoing preventative maintenance
• Perform fault-finding programs on conventional, analog, and digital Motorola trunked two-way radio systems (Connect Plus and Capacity Max), GE MDS SCADA systems, pagers, transmitters, and receivers
• Provide radio tower loading and design support
• Support engineering in providing recommendations for the radio tower lighting, painting, earthing or bonding, maintenance, and code relating to lightning protection methodologies
• Assist with the installation of point-to-point and point-to-multipoint licensed and unlicensed microwave, UHF, and VHF links, satellite terminals, and bi-directional amplifiers
• Utilize networking tools and analyze troubleshooting or assessment results using the spectrum and network analyzer
• Use Agilent N9914A, RF power meter, reflectometer (VSWR or RL), signal generators, radio test sets, ground impedance test sets, and LAN or WAN testers

Skills on Resume: 

• Project Support (Soft Skills)
• Inventory Management (Hard Skills)
• System Troubleshooting (Hard Skills)
• Radio Systems (Hard Skills)
• HSE Compliance (Soft Skills)
• Preventive Maintenance (Hard Skills)
• Fault Diagnosis (Hard Skills)
• Network Analysis (Hard Skills)

Job Summary: 

• Set up new machines and maintain the procedure through Ansible
• Create and run Ansible roles and playbooks in accordance with the team’s requirements
• Maintain and use the issue tracking system for Linux support and miscellaneous bugs
• Manage repositories and continuous integration on GitLab
• Anticipate and solve technical issues
• Maintain user guides and quick-start wikis
• Manage data for various engineering activities
• Troubleshoot IT equipment, raise tickets, and attempt to repair or restore services in a timely manner
• Work with supervising engineers to implement projects that involve systems and networks

Skills on Resume: 

• Ansible Management (Hard Skills)
• Playbook Development (Hard Skills)
• Issue Tracking (Hard Skills)
• GitLab Management (Hard Skills)
• Technical Problem Solving (Soft Skills)
• Documentation Maintenance (Hard Skills)
• Data Management (Hard Skills)
• System Troubleshooting (Hard Skills)

Job Summary: 

• Work on pending tickets and assist others or be capable from inbound calls, web chat, or email
• Address incidents from oldest to newest by priority
• Provide excellent customer service
• Travel to local on-site client locations to handle incidents or service requests
• Participate in the research, evaluation, solution, or SOW development, and solution implementation to enhance practice offerings
• Meet professional and continuing education goals as outlined in performance reviews
• Ensure effective utilisation of the provided logical tools and systems
• Adhere to production, safety, and quality guidelines
• Develop and use new technology and software such as Infraworks and Navisworks, forefront of implementation throughout the civil engineering team and wider company
• Be responsible for the modelling input on several projects and assisting with the implementation of office standards

Skills on Resume: 

• Ticket Management (Hard Skills)
• Incident Prioritization (Hard Skills)
• Customer Service (Soft Skills)
• Onsite Support (Hard Skills)
• Solution Development (Hard Skills)
• Continuous Learning (Soft Skills)
• Tool Utilization (Hard Skills)
• Software Implementation (Hard Skills)

Job Summary: 

• Provide infrastructure support for users and staff, both face-to-face and over the phone
• Provide infrastructure guidance to third-party teams and support services using problem-solving and troubleshooting skills
• Assist in the build and installation of desktops and laptops via Active Directory while managing Active Directory profiles and applying relevant policies
• Provide prompt and high-quality troubleshooting, analytical, and problem-solving skills to all situations and tasks
• Provide basic network troubleshooting with desktops or laptops and network printers, network or data point patching
• Assist in printer setup, such as adding and configuring print queues, updating the static IP address, and testing printing
• Manage tickets and requests using a ticketing system
• Lead on BIM matters and attend BIM workshops to coordinate with the wider design team external to Walsh, as well as the structural teams internally
• Assist in the management of the site's servers and process control infrastructure, including site virtual or physical servers and storage devices

Skills on Resume: 

• Infrastructure Support (Hard Skills)
• Problem Solving (Soft Skills)
• Active Directory (Hard Skills)
• Analytical Skills (Soft Skills)
• Network Troubleshooting (Hard Skills)
• Printer Configuration (Hard Skills)
• Ticket Management (Hard Skills)
• BIM Coordination (Hard Skills)

Job Summary: 

• Execute the installation services set forth under this agreement
• Perform all installation services under this agreement by the role
• Install QA or QC requirements for work assigned
• Perform work to establish scope, plan, and procedure with little to no guidance from lead technicians
• Perform and understand all elements of troubleshooting and break-fix
• Be capable of training and mentoring L1 technicians
• Evaluate, diagnose, troubleshoot cabling infrastructure systems, and perform repairs
• Manage the configuration and operation of computer operating systems, Linux or Windows
• Provide technical support for both hardware and software issues in users' encounters

Skills on Resume: 

• Installation Services (Hard Skills)
• Quality Assurance (Hard Skills)
• Scope Planning (Soft Skills)
• Break Fix (Hard Skills)
• Mentor Training (Soft Skills)
• Cabling Troubleshooting (Hard Skills)
• System Configuration (Hard Skills)
• Technical Support (Soft Skills)

Job Summary: 

• Work on pending tickets and assist others with inbound calls, web chat, or email
• Address incidents from oldest to newest by priority
• Provide excellent customer service to clients
• Escalate unresolved incidents according to specific SLAs
• Follow the MSOC handbook for all processes and procedures specific to
• Travel to on-site client locations by management to handle incidents or service requests
• Participate in the research, evaluation, solution, or SOW development, and solution implementation to enhance practice offerings
• Ensure all assigned activities are actioned according to the data centre working guidelines
• Assist in all audit, risk controls, and attestation requirements

Skills on Resume: 

• Ticket Management (Hard Skills)
• Incident Prioritization (Hard Skills)
• Customer Service (Soft Skills)
• Incident Escalation (Hard Skills)
• Process Adherence (Hard Skills)
• Onsite Support (Hard Skills)
• Solution Development (Hard Skills)
• Audit Compliance (Hard Skills)

Job Summary: 

• Provide primary support of managed devices and virtual machines running Windows 7, Windows 10, and iOS operating systems
• Provide break-fix assistance for business applications and other end-user technical capabilities, utilizing approved components and facilitating their use among users in support of business effectiveness
• Assist in resolving issues with mobile device technology
• Provide input from users and individual support experiences and facilitate the use of technologies being provided
• Provide ongoing Level II and other support of assets
• Assist with the opening and escalating of service desk incidents, including those of other resolver groups, and provide support
• Oversee and submit field service requests and change orders
• Diagnose and troubleshoot hardware issues with servers and devices
• Review and authorise data centre-related changes to assess the impact on infrastructure

Skills on Resume: 

• Device Support (Hard Skills)
• Break Fix (Hard Skills)
• Mobile Support (Hard Skills)
• User Feedback (Soft Skills)
• Asset Support (Hard Skills)
• Incident Escalation (Hard Skills)
• Hardware Troubleshooting (Hard Skills)
• Change Management (Hard Skills)

Job Summary: 

• Provide moderately complex installation of audio or visual projects, including but not limited to pulling cable, installing connectors, mounting A or V equipment, and metal or mechanical fabrication
• Read and interpret electronic schematics and architectural blueprints
• Utilize hand tools, power tools, and other miscellaneous A or V tools
• Perform soldering and crimping of connectors (XLR, RJ45, TRS, BNC, and F-CONN)
• Perform rack wiring based on industry standards and local security requirements
• Install the projector and projection screen support structures
• Communicate daily job site status to team lead and management
• Assist with project running, site surveys, and inspections
• Explore new and innovative practices that will benefit the design team and design process

Skills on Resume: 

• AV Installation (Hard Skills)
• Blueprint Reading (Hard Skills)
• Tool Utilization (Hard Skills)
• Connector Soldering (Hard Skills)
• Rack Wiring (Hard Skills)
• Equipment Installation (Hard Skills)
• Status Reporting (Soft Skills)
• Site Surveying (Hard Skills)

Job Summary: 

• Assist in the construction, installation, and maintenance of communications towers, fiber networks, and support structures like data centers
• Analyze situations accurately, identifying potential future risk factors that will influence the performance of the infrastructure and maintain a safe working environment while adopting an appropriate course of action when risks become apparent
• Climb and work on communications towers for the purpose of installing, replacing, and repairing antenna systems or equipment, performing tower maintenance
• Install and maintain various cable and connector types
• Follow instructions accurately according to the work schedule (ticket or job card)
• Erect self-supporting and stayed masts
• Lead a team and mentor less experienced tower technicians
• Produce accurate technical engineering drawings, working in Revit and AutoCAD
• Liaise with engineers, architects, the design team, and contractors
• Attend technical meetings with the external design team

Skills on Resume: 

• Tower Construction (Hard Skills)
• Risk Analysis (Soft Skills)
• Tower Climbing (Hard Skills)
• Cable Installation (Hard Skills)
• Schedule Adherence (Soft Skills)
• Team Leadership (Soft Skills)
• Technical Drawing (Hard Skills)
• Design Coordination (Soft Skills)

Job Summary: 

• Use technical knowledge, existing procedures, or develop new procedures and internal or external resources to diagnose and correct equipment and system malfunctions
• Modify, test, calibrate, and document system configurations to meet compliance requirements
• Use various types of computing systems or electronic or electrical test equipment to test the accuracy of electronic or electrical components and systems
• Work with management, engineering, equipment manufacturers, vendors, and other organizations to analyze and make recommendations on facility and equipment design requirements, capability, and improvements
• Set up, deliver, and install personal computers, telephones, network, and peripheral equipment using established and defined procedures and processes
• Configure, install, troubleshoot, and monitor communications devices, including switches, hubs, wireless devices, MESH networking components, voice systems, RF systems, and other networking infrastructure (both copper and fiber optic)
• Assist in the execution of projects related to MIS and process infrastructure
• Actively participate in safety and environmental programs, ensure MIS policy compliance, and site operational goals
• Work alongside the civil engineering team
• Be responsible for the design of highway and drainage schemes for commercial, industrial, and residential developments
• Work independently and with a team to complete projects
• Perform with a working knowledge of Micro Drainage, PDS, and AutoCAD

Skills on Resume: 

• Equipment Diagnosis (Hard Skills)
• System Calibration (Hard Skills)
• Component Testing (Hard Skills)
• Design Analysis (Soft Skills)
• Device Installation (Hard Skills)
• Network Configuration (Hard Skills)
• Project Execution (Soft Skills)
• Civil Design (Hard Skills)

Job Summary: 

• Implement and support IT network infrastructure solutions
• Configure, support, and maintain Windows Server and OS
• Design and support server infrastructure, e.g., VMware
• Contribute, design, develop, and test minor or major infrastructure projects
• Provide consistent, high-quality documentation for all systems and processes
• Keep up to date with the latest and future advancements in technology
• Promote and participate in the council's Investors in People (IIP) and individual performance appraisal and development (IPAD) initiatives and information management best practice
• Ensure compliance with the council's information security policies and maintain confidentiality
• Prepare detailed drawings, maps, stat drawings, estimates, designs, and technical reports across a range of specialist engineering areas and to a high standard for approval
• Contribute to the development and assist with the implementation of appropriate systems to enhance service delivery
• Carry out online consultations
• Analyse various reports and data analysis

Skills on Resume: 

• Network Implementation (Hard Skills)
• Windows Administration (Hard Skills)
• Server Design (Hard Skills)
• Project Development (Hard Skills)
• System Documentation (Hard Skills)
• Technology Awareness (Soft Skills)
• Security Compliance (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Detect the technical infrastructure needs of the company
• Partner closely with cross-functional teams to define, assess risks, prioritize, and implement new technologies and features
• Install complex hardware, systems, and software for network and security components
• Drive teams to a consensus to align on key milestones, technical decisions, and integration with a larger solution
• Act as the main technical point of contact for cross-functional teams and customers
• Identify trends in issues and determine the root cause to reduce future issues
• Assist senior staff in producing clear, legible drawings to company standards
• Control documentation of all information received from external sources, ensuring the latest information is always easily found
• Integrate quality assurance procedures, health and safety (CDM), and company standards
• Liaise with other members of the design team to coordinate a design package
• Liaise with statutory authorities to coordinate a design package for their respective approvals
• Assist in maintaining BIM and CAD standards for site civils

Skills on Resume: 

• Infrastructure Assessment (Hard Skills)
• Risk Prioritization (Soft Skills)
• System Installation (Hard Skills)
• Team Alignment (Soft Skills)
• Technical Liaison (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Document Control (Hard Skills)
• Design Coordination (Soft Skills)