Job Summary:

• Assisting with customer queries via email and phone
• Supporting new and existing customers with applications, guiding them through the process
• Issuing certificates to customers
• Allocating audits to NSF auditors within relevant audit windows
• Raising invoices and refund requests
• Providing administrative help on the production of reports and loading onto IT systems
• Gathering relevant information from customers to load onto IT systems
• Maintaining and updating databases

Skills on Resume: 

• Customer Support (Soft Skills)
• Application Guidance (Soft Skills)
• Certificate Issuance (Hard Skills)
• Audit Allocation (Hard Skills)
• Invoice Processing (Hard Skills)
• Report Administration (Hard Skills)
• Information Gathering (Soft Skills)
• Database Maintenance (Hard Skills)

Job Summary:

• Promote the Kier Living brand wherever possible
• Actively support customer service activities within the company
• Ensure professional, positive and enthusiastic communication with customers
• Provide excellent customer service at all times
• Manage maintenance operative diaries to ensure maximum efficiency
• Responding to incoming customer and stakeholder communications (verbal and written) effectively and efficiently, within company service level agreements
• Record all customer activity and communication on bespoke CRM system
• Instruct subcontractors to undertake repair works and ensure procedures are adhered to
• Manage enquiries and complaints in line with company procedures
• Comply with all areas relating to Health and Safety
• Raise any concerns with team leader or relevant person and maintain a safe working environment

Skills on Resume: 

• Brand Promotion (Soft Skills)
• Customer Service (Soft Skills)
• Effective Communication (Soft Skills)
• Diary Management (Hard Skills)
• CRM Proficiency (Hard Skills)
• Subcontractor Coordination (Hard Skills)
• Complaint Handling (Soft Skills)
• Health Safety (Hard Skills)

Job Summary:

• Coordinate return merchandise authorizations (RMA) for the American repair center
• Administer the American loan equipment fleet
• Manage equipment loans for customers and resellers
• Manage the return of equipment for preventive calibrations, repairs and replacements
• Ensure that the material necessary for the use of the equipment is available on the customer portal
• Optimize and ensure sound management of the par
• Welcome new customers and resellers via telephone "onboarding", in addition to managing access to the customer area
• In collaboration with the technical support team
• Provide first-level support to Creaform customers, both by phone and by email
• Produce and maintain key performance indicators (perfect order, DOA)

Skills on Resume: 

• RMA Coordination (Hard Skills)
• Fleet Administration (Hard Skills)
• Equipment Loans (Hard Skills)
• Return Management (Hard Skills)
• Customer Portal (Hard Skills)
• Onboarding Support (Soft Skills)
• Technical Collaboration (Soft Skills)
• KPI Monitoring (Hard Skills)

Job Summary:

• Responsible for item set-up, maintenance and pricing entry for new items
• Purchase order acceptance and processing through the retail link and GT Nexus
• Monitor inbound shipments and address any supply chain disruptions
• Responding promptly and efficiently to all stakeholders
• Manage/measure OTIF (On Time In Full) score with customers
• Provide input into forecasting and demand planning
• Work closely with internal and external customers to ensure data is accurate and complete
• Analyze POS data and suggest re-buys for out of stock items

Skills on Resume: 

• Item Setup (Hard Skills)
• Purchase Processing (Hard Skills)
• Shipment Monitoring (Hard Skills)
• Stakeholder Response (Soft Skills)
• OTIF Management (Hard Skills)
• Demand Forecasting (Hard Skills)
• Customer Collaboration (Soft Skills)
• POS Analysis (Hard Skills)

Job Summary:

• Assess customers' needs and provide appropriate solutions
• Communicate product knowledge and pricing to customers in a clear, concise way
• Assist customers when placing an order diligently and follow up
• Represent the client in a professional manner
• Comfortably interact with customers in a face-to-face environment 
• Competitive compensation, uncapped earning potential
• Paid retreats and opportunities to relocate
• Represent a top telecommunications client

Skills on Resume: 

• Customer Assessment (Soft Skills)
• Product Communication (Soft Skills)
• Order Assistance (Soft Skills)
• Professional Representation (Soft Skills)
• Face-To-Face (Soft Skills)
• Competitive Drive (Soft Skills)
• Career Advancement (Soft Skills)
• Leadership Potential (Soft Skills)

Job Summary:

• Field customer calls and emails
• Respond to customer questions and concerns in a timely manner
• Address unique client situations and complete all necessary steps to resolution
• Identify, research and resolve property discrepancies and shipping issues
• De-escalate situations and negotiate to positively impact the company’s bottom line while problem-solving and retaining happy clients
• Organize a high volume of outgoing property shipments across various carriers and methods
• Assist clients with retail sales inquiries, web and phone orders
• Liaise with Specialists to coordinate clients’ requests
• Liaise with the inventory and shipping departments to coordinate clients’ logistical requests
• Accurately complete accounting functions
• Provide inventory updates and investigate inventory discrepancies within client accounts

Skills on Resume: 

• Customer Support (Soft Skills)
• Issue Resolution (Soft Skills)
• Discrepancy Research (Hard Skills)
• Conflict Deescalation (Soft Skills)
• Shipment Coordination (Hard Skills)
• Sales Assistance (Soft Skills)
• Inventory Liaison (Hard Skills)
• Accounting Accuracy (Hard Skills)

Job Summary:

• Responsible for subject area information and guidance that could include training, fact sheets, or other tools
• Assists in the development and improvement of new and existing Customer Service Representatives
• Demonstrates a high quality customer service and focuses on the accuracy of information provided
• Provide mentoring/training through job shadowing and assistance for Trainees and Customer Service Representatives.
• Customer Service Representatives are expected to be knowledgeable of State eligibility processes, policies, and procedures governing managed care enrollment to communicate with consumers regarding a variety of issues.
• Attend training to develop and enhance current understanding of Kansas Medicaid eligibility programs
• Assists with special projects and other departmental needs
• Maintain with up-to-date knowledge of regulations, policies, and guidelines

Skills on Resume: 

• Information Guidance (Hard Skills)
• Training Development (Soft Skills)
• Customer Focus (Soft Skills)
• Mentoring Assistance (Soft Skills)
• Policy Knowledge (Hard Skills)
• Eligibility Understanding (Hard Skills)
• Project Support (Soft Skills)
• Regulation Compliance (Hard Skills)

Job Summary:

• Providing excellent customer service and proactively following up on all enquiries
• Providing quality referrals and opportunities to help customers with home services needs through detailed fact finds as well as carrying out customer transactions in an accurate and timely manner
• Supporting brand building and community activities to attract, acquire and retain customers
• Conduct outbound calling to maintain customer service and generate new business opportunities
• Assisting managers including supporting, mentoring and developing other team members
• Driving business generation, achieving referrals and appointment generation targets across the home services range of products
• Ensuring that all systems are updated with accurate, insightful information in a timely manner
• Making sales of appropriate third-party products, complying with the society's scheme and compliance requirements
• Adhering to cash control, audit and security standards

Skills on Resume: 

• Customer Service (Soft Skills)
• Quality Referrals (Soft Skills)
• Brand Building (Soft Skills)
• Outbound Calling (Hard Skills)
• Team Mentoring (Soft Skills)
• Business Generation (Soft Skills)
• System Updating (Hard Skills)
• Sales Compliance (Hard Skills)

• Keep purchaser's plot file information up to date.
• Keep purchasers, Customer Services Manager, and Subcontractors up to date at all times
• Record receipt of all purchaser's correspondence and respond within 2 working days.
• Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
• Issue instructions to subcontractors.
• Monitor and update NHBC claims
• Assist with cost monitoring.
• Follow up all outstanding remedial works and take appropriate action to ensure works, wherever possible are completed within the allocated period.
• Record dates of customer visits and log all defects identified.
• Work directly with the Customer Services Manager to assist management of large-scale works.

• File Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Correspondence Recording (Hard Skills)
• Courtesy Calling (Soft Skills)
• Subcontractor Instructions (Hard Skills)
• Claims Monitoring (Hard Skills)
• Cost Monitoring (Hard Skills)
• Defect Logging (Hard Skills)

Job Summary:

• Process product returns and conduct product failure analysis
• Ensure a high level of customer service is delivered to all customers
• Handle the day-to-day RMA Receiving activities
• Answers telephone calls promptly and responds to customer’s requests, inquiries and complaints in a respectful, caring manner
• Warranty verification for customers to meet RMA service requirements
• Verifies and investigates customer’s complaints and drive for resolution in a timely manner for improvement
• Manages customer escalations on the highest priority and works with internal teams for solutions
• Responsible for setting realistic customer expectations and meeting or exceeding these expectations
• Follow up on RMA backlogs and outstanding tissues o meet the schedule commitment to customers
• Parts fulfillment and support, repair charges processing and order confirmation
• Work closely with internal departments

Skills on Resume: 

• Returns Processing (Hard Skills)
• Customer Service (Soft Skills)
• RMA Receiving (Hard Skills)
• Telephone Etiquette (Soft Skills)
• Warranty Verification (Hard Skills)
• Complaint Resolution (Soft Skills)
• Escalation Management (Soft Skills)
• Parts Fulfillment (Hard Skills)

Job Summary:

• Deliver excellent customer service through all interactions with the customer.
• Follow departmental guidelines.
• Individual objectives will be set to deliver upon company objectives and core values.
• Communicate with new and existing customers through a variety of channels including telephone, e-mail and postal services.
• Maintain and develop customer relationships to promote customer loyalty.
• Develop a good working knowledge of the product range to engage with the customer and provide an efficient front-line service.
• Utilise SAP for sales order processing, inventory control and financial transactions.
• Responsibility for processing customer returns.
• Liaise and work in partnership with internal departments and the external sales team.
• Co-ordinate the delivery of goods for orders which fall outside of BAU including same-day couriers, customer collections etc.
• Prepare and process quotations in a timely manner to ensure efficient sales order conversion.

Skills on Resume: 

• Customer Service (Soft Skills)
• Departmental Compliance (Hard Skills)
• Objective Delivery (Soft Skills)
• Multi-Channel Communication (Soft Skills)
• Customer Loyalty (Soft Skills)
• Product Knowledge (Hard Skills)
• SAP Proficiency (Hard Skills)
• Order Processing (Hard Skills)

Job Summary:

• Answering customers’ calls, messages and emails to help them solve difficulties when using EveHR platform
• Ensuring the highest customer satisfaction
• Reporting and managing the resolution of customer service queries
• Tracking, categorizing, and reporting customer queries
• Suggesting improvements in the EveHR’s platform to enhance the customer experience
• Managing products in CS Cart
• Supporting in dealing with and tracking  voucher partners
• Supporting in cross-checking and issuing invoices for clients
• Exporting reports from the database
• Working with the Marketing Manager from the Group to plan for social media content
• Posting and managing news on social media
• Supporting with reports

Skills on Resume: 

• Customer Support (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Query Management (Hard Skills)
• Report Tracking (Hard Skills)
• Platform Improvement (Hard Skills)
• CS Cart (Hard Skills)
• Invoice Processing (Hard Skills)
• Social Media (Hard Skills)

Job Summary:

• Contact point and respond promptly to customer inquiries
• Provide exceptional customer service to clients and acknowledge the inquiries in a timely manner.
• Resolving customer and carrier problems
• Provide shipment quotes for customers and set up shipments for existing customers and walk-in one-time cash ad hoc inquiries.
• Monitor daily report and follow up on any shipment that has delays or issues to update clients
• Help manage customer accounts.
• Responsible for the reception desk in the office
• Handle inbound and outbound phone calls.
• Assist Finance with the daily cash collection payment follow-up from customers
• Carry out administrative duties and other tasks assigned by the company

Skills on Resume: 

• Customer Response (Soft Skills)
• Customer Service (Soft Skills)
• Problem Resolution (Soft Skills)
• Shipment Quoting (Hard Skills)
• Report Monitoring (Hard Skills)
• Account Management (Hard Skills)
• Reception Duties (Hard Skills)
• Cash Collection (Hard Skills)

Job Summary:

• Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as clients.
• Implement and manage a robust customer feedback system 
• Ensure continuous service improvement and contribute to improvement in customer feedback methodology.
• Develop systems and processes to enable customer enquiries to be dealt with at the first point of contact wherever possible for planned works, responsive repairs and other property-related services.
• Develop and maintain close working between the Contact Centre, internal teams and main contractors
• Ensure seamless and efficient service delivery to customers.
• Liaising with all service areas to act as an intermediary for customers
• Accept and case manage on behalf of Customer Service Advisors, difficult customer situations 
• Ensuring the customer's experience in dealing

Skills on Resume: 

• Service Improvement (Soft Skills)
• Feedback Management (Hard Skills)
• Customer Enquiries (Soft Skills)
• Process Development (Hard Skills)
• Team Collaboration (Soft Skills)
• Service Delivery (Soft Skills)
• Intermediary Liaison (Soft Skills)
• Case Management (Soft Skills)

Job Summary:

• Implement and manage service standards for delivery.
• Provide control over the quality and quantity of Contact Centre activities through regular monitoring 
• Measurement adherence to service standards and utilising resources in the most efficient manner.
• Ensure established policies and procedures are adhered to.
• Ensure that service delivery is continuously improved to meet the needs of the customer as well as clients and business partners.
• Develops negotiating strategies and positions, evaluates risks and opportunities for attracting new accounts.
• Works closely with the regional sales team to strengthen existing customer relationships and to support sales efforts 
• Recruit, coach, mentor, develop and empower the customer service team to excel

Skills on Resume: 

• Service Standards (Hard Skills)
• Activity Monitoring (Hard Skills)
• Policy Adherence (Hard Skills)
• Service Improvement (Soft Skills)
• Negotiation Strategies (Soft Skills)
• Customer Relationships (Soft Skills)
• Team Development (Soft Skills)
• Sales Support (Soft Skills)

Job Summary:

• Develop and train employees for successful customer interactions, while focusing on key performance indicators to maximize phone handling efficiencies
• To maintain composure, drive positivity during high call volume days and assist with customer escalations
• Monitor and review work of Customer Service Representatives to ensure it is within company policy and standards
• Ensure that agents are available to receive inbound calls by adhering to scheduled start/stop times, breaks, and lunches
• Evaluate agent performance, provide feedback, and ensure EARs are updated and accurate
• Proactively identify areas of opportunity within the team and in individual performance to implement successful performance improvement plans
• Ensure all company-wide initiatives are implemented in a way that elicits buy-in from direct and indirect reports, maximize impact and contribute to meeting or exceeding company goals
• Identifies and recommends methods to improve CS management work processes to increase efficiencies

Skills on Resume: 

• Employee Training (Soft Skills)
• Call Management (Soft Skills)
• Performance Monitoring (Hard Skills)
• Schedule Adherence (Hard Skills)
• Feedback Delivery (Soft Skills)
• Performance Improvement (Soft Skills)
• Change Management (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Process incoming customer requests and orders
• Check the orders against the customer and purchase order agreements
• Respond to customer product inquiries and satisfaction issues
• Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods
• Create and monitor outbound activities in order to complete the order
• Invoice timely and accurately
• Handle complaints and return shipments
• Interface with and support the sales representatives
• Maintain, update and file customer files, records and internal documents

Skills on Resume: 

• Order Processing (Hard Skills)
• Order Verification (Hard Skills)
• Customer Inquiry (Soft Skills)
• Shipment Coordination (Hard Skills)
• Outbound Monitoring (Hard Skills)
• Invoice Accuracy (Hard Skills)
• Complaint Handling (Soft Skills)
• File Management (Hard Skills)

Job Summary:

• Process customer orders for domestic and international customers
• Keep customers informed about order status, backorders, unexpected delays, part shipments and product issues
• Handle inbound product enquiries, quotes, product returns and complaints
• Analyze and resolve escalated customer issues
• Process credits and help manage price database
• Liaise with transport companies including domestic couriers and freight forwarders
• Maintain customer standing orders
• Assist Sales and Marketing teams with stock, customer order enquiries and customer database
• Planning and inventory control tasks
• Identify and implement improvements in customer service processes

Skills on Resume: 

• Order Processing (Hard Skills)
• Customer Communication (Soft Skills)
• Inquiry Handling (Soft Skills)
• Issue Resolution (Soft Skills)
• Credit Processing (Hard Skills)
• Transport Liaison (Hard Skills)
• Inventory Control (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Take a proactive and strategic approach to customer service to provide the best quality of support for customers
• Provide product and licensing information in a concise and measured way
• Collect, coordinate, and assign technical errors and bugs to the Engineering team
• Collect and coordinate visual and UX bugs for the Product/Design teams
• Issue refunds and process payments
• Monitor and update Support page articles
• Produce reports on relevant ticket statistics, issues and outcomes
• Maintain positive public relations with all customers, vendors, and others who may contact Eezy.
• Answer inbound customer and contributor phone calls, chat, and support emails, while prioritizing requests

Skills on Resume: 

• Strategic Service (Soft Skills)
• Product Knowledge (Hard Skills)
• Bug Coordination (Hard Skills)
• Refund Processing (Hard Skills)
• Support Documentation (Hard Skills)
• Report Generation (Hard Skills)
• Public Relations (Soft Skills)
• Multichannel Support (Soft Skills)

Job Summary:

• Manage, lead, and drive performance Resident Support team members
• Ensure the accuracy of the Resident Support team members work
• Review and analyze coverage and performance data
• Ensure agent phone, chat, and email production goals are met on a daily basis
• Monitor reports to meet and exceed operational goals
• Analyze data and provide recommendations to help improve team performance and CSAT
• Help define policies, procedures, and best practices for a growing support organization
• Ensure adherence to work schedule and projected hours needed
• Maintain staffing levels by interviewing, selecting, onboarding, and facilitating training of new employees and developing personal growth opportunities

Skills on Resume:

• Team Leadership (Soft Skills)
• Work Accuracy (Hard Skills)
• Data Analysis (Hard Skills)
• Goal Monitoring (Hard Skills)
• Performance Improvement (Soft Skills)
• Policy Development (Hard Skills)
• Schedule Adherence (Hard Skills)
• Staffing Management (Soft Skills)

Job Summary:

• Handle inbound and outbound calls from customers
• Perform customer verifications
• Effectively communicate with customers via telephone, email and chat
• Provide information in response to inquiries about mortgage products and services
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Maintain customer records by updating account information
• Research and resolve customer inquiries related to the escrow trial and final analysis
• Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner
• Contributes to team effort by accomplishing related results
• Direct requests and unresolved issues to the designated resource
• Manage the floor, which sometimes includes walking around assisting reps with calls.
• Perform most of the functions, taking escalated calls from the workstation and additional work-related functions.
• Process and resolve basic correspondence items

Skills on Resume: 

• Call Handling (Soft Skills)
• Customer Verification (Hard Skills)
• Effective Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Inquiry Resolution (Soft Skills)
• Record Maintenance (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Carry out assembly, setup, installation, commissioning, testing, maintenance and repairs on Tiliter Vision equipment and scales
• Carry out service and support documentation
• Attend to service and breakdown callouts in and out of business hours
• Carry out quality assurance checks on equipment
• Find faulty scales and technical equipment, troubleshoot and repair
• Source and allocate parts to jobs
• Work closely with the Customer Success Representative as a Technical counterpart to build a relationship with the customer
• Raise technical cases and follow up with internal functions and the customer

Skills on Resume: 

• Equipment Assembly (Hard Skills)
• Service Documentation (Hard Skills)
• Callout Attendance (Soft Skills)
• Quality Assurance (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Parts Allocation (Hard Skills)
• Customer Relationship (Soft Skills)
• Case Management (Hard Skills)

Job Summary:

• Facilitates training classes for new hire employees, as well as ongoing and ad-hoc training classes
• Help develop additional training resources within PLS and provide feedback to business unit managers
• Assist with other various business needs as determined by senior management
• Maintains a variety of manual and electronic files, records, or materials
• Plans, creates, and communicates the monthly training schedule with the Training Coordinator
• Reports, schedule, participant attendance, and evaluations to the Training Coordinator in order to maintain accurate training participation records
• Delivers curricula demonstrating adult and accelerated learning techniques
• Demonstrate behaviors that are aligned with the organization’s desired culture and values

Skills on Resume: 

• Training Facilitation (Soft Skills)
• Resource Development (Hard Skills)
• Business Support (Soft Skills)
• Record Maintenance (Hard Skills)
• Schedule Planning (Hard Skills)
• Attendance Reporting (Hard Skills)
• Curriculum Delivery (Soft Skills)
• Cultural Alignment (Soft Skills)