Job Summary: 

• Research and resolution of escalated customer inquiries and problems
• Coaching, developing and training a team of contact center phone advisors and bankers, which includes the scheduling of regular feedback sessions, side-by-side performance observations, and frequent behavioral and performance reviews
• Engaging employees to ensure the work produced meets product/service standards and exceeds customer expectations
• Collaborating with other departments, regions, vendors, agencies, etc, to resolve customer service issues
• Following up with a resolution of problems to ensure a timely response and customer service
• Provide reports to keep senior management informed of operational activities
• Makes formal presentations to peers and conducts regular staff meetings

Skills on Resume: 

• Issue Resolution (Soft Skills)
• Team Coaching (Soft Skills)
• Employee Engagement (Soft Skills)
• Cross Collaboration (Soft Skills)
• Problem Follow-up (Soft Skills)
• Operational Reporting (Hard Skills)
• Formal Presentation (Hard Skills)
• Staff Meetings (Soft Skills)

Job Summary: 

• Fosters an inclusive culture that promotes teamwork, recognizes performance, and appreciates effort
• Provides coaching and development while building employee engagement and accountability
• Engages in, supports, and responds to changes in business strategy, and drives communication to team members
• Maximizes employee performance and advocates for career development
• Promotes an innovative culture to advance customer loyalty and employee engagement
• Drives accountability for ethical behavior, inclusion, and fair treatment in support of the culture
• Develops strong relationships with peers and other departments to build a strong team

Skills on Resume: 

• Inclusive Culture (Soft Skills)
• Employee Coaching (Soft Skills)
• Strategic Adaptability (Soft Skills)
• Performance Management (Hard Skills)
• Innovation Promotion (Soft Skills)
• Ethical Leadership (Soft Skills)
• Team Collaboration (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Supervise day-to-day operations in the customer service department
• Respond to customer service issues promptly
• Assist in the development and evolution of the company's customer service strategy
• Serve as management's eye/direct line into what's happening with  users
• Create effective customer service procedures, policies, and standards
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Maintain accurate records and document all customer service activities and discussions
• Assess service statistics and prepare detailed reports on findings
• Manage the approved budget of the customer service department
• Stay informed on the latest industry techniques and methods

Skills on Resume: 

• Operations Supervision (Hard Skills)
• Issue Response (Soft Skills)
• Strategy Development (Hard Skills)
• User Insights (Soft Skills)
• Procedure Creation (Hard Skills)
• Goal Coordination (Soft Skills)
• Activity Documentation (Hard Skills)
• Data Reporting (Hard Skills)

Job Summary: 

• Guide and coach the team of representatives in identifying clients' financial needs
• Make sure the team promotes the Bank's products and services and refers clients to the right resources
• Support team of representatives in achieving their objectives
• Guide them and provide advice on work methods and service/business development techniques after setting and following up on performance objectives and business development referrals
• See that the branch's operational activities are carried out efficiently
• Build loyalty by maintaining a close relationship with clients and offering them quality service
• Increase transaction revenues, share of wallet, and client acquisition and retention by soundly managing the branch's expenses and transaction services
• Ensure compliance with security standards and procedures in effect

Skills on Resume: 

• Team Coaching (Soft Skills)
• Product Promotion (Soft Skills)
• Objective Support (Soft Skills)
• Performance Guidance (Soft Skills)
• Operational Efficiency (Hard Skills)
• Client Relationship (Soft Skills)
• Revenue Growth (Hard Skills)
• Security Compliance (Hard Skills)

Job Summary: 

• Lead the CS team to deliver the team's goals by guiding business priorities, coaching, and mentoring
• Deliver KPIs for Customers - ensuring all information and products are supplied to customers
• Effectively lead change management programs and initiatives in the region to improve the commercial value-add of customer service activities (IFS integration opportunities), supporting SEE's competitive advantage
• Take a leadership role in improving processes, and collaborate across the business
• Create efficiencies and improved business outcomes with relevant team members and meetings with relevant stakeholders, e.g., order fulfillment E2E process improvement
• Ensure the customer service function remains the best place for the best people through the development of teams
• Ensure meaningful professional development occurs for CS staff members
• Enable them to be high performers in their roles and/or be able to develop career pathways throughout the Sealed Air organization
• Direct reports, assigns work to staff, provides coaching and training, sets goals
• Accountable for performance evaluation, plans staff development
• Makes and approves people management decisions either alone or in collaboration with management and P&P (including recruitment, promotions, terminations, and compensation)

Skills on Resume: 

• Team Leadership (Soft Skills)
• KPI Delivery (Hard Skills)
• Change Management (Soft Skills)
• Process Improvement (Hard Skills)
• Cross Collaboration (Soft Skills)
• Talent Development (Soft Skills)
• Performance Evaluation (Hard Skills)
• People Management (Hard Skills)

Job Summary: 

• Supporting clients regarding all their inquiries related to securities services with a focus on settlements and asset Servicing as well as market procedures and specialties
• Provide proactive information to customers for all Asian markets regarding pending Settlements and upcoming Corporate Actions as well as monitor and transmit customer and custodian instructions
• Ensure quality management and efficient cooperation with internal and external clients
• Closely align the activities with the operations centre and develop the operational servicing activities
• Conduct in close collaboration with the Network Management team in Switzerland due diligence on appointed sub-custodian banks in line with SIX’s Network Management’s established guideline
• Work with SIX’s internal business partners (operations, legal, risk, tax, etc.) on local market practice and sub-custodian operational capabilities
• Assist in establishing new products and offering new markets

Skills on Resume: 

• Client Support (Soft Skills)
• Proactive Communication (Soft Skills)
• Quality Management (Hard Skills)
• Operational Alignment (Hard Skills)
• Due Diligence (Hard Skills)
• Partner Collaboration (Soft Skills)
• Product Development (Hard Skills)
• Market Expansion (Hard Skills)

Job Summary: 

• Supervise, plan, assign and coordinate all aspects of the ITD EMEAR customer service team
• Responsible for overall customer management, including review and interpretation of contracts, accurate and timely quote and order entry, providing order status and managing customer elevation
• Define and share performance targets with sales directors and other support functions relative to quotes, booking and billing
• Foster a “Customer First” culture within the ITD EMEAR customer service team and all interfacing functions
• Define and drive improvement initiatives focused on performance, customer relationship enhancement and business benefit
• Monitor associated projects to ensure deadlines are being met and resolve issues that might impact these deadlines
• Develop team competencies and manage Customer Service Representatives cross-training
• Accountable for providing customer forecasts in support of the plant SIOP
• Ensure Standard Work and Standard Operating Procedures (SOPs) are current and followed
• Interface with customers and work closely with operations support staff, engineering and sales and marketing
• Accountable for managing customer metrics and maintaining records for account responsibility
• Provides continuous feedback to the customer on order status throughout the production cycle
• Maintain Customer Service databases, files and monitor Key Performance Metrics (KPIs)
• Support collection activities and company customer communication and manage export control regulations
• Collaborate with multiple plants and functions to ensure maximum support and/ goal initiative alignment

Skills on Resume: 

• Team Coordination (Soft Skills)
• Customer Management (Hard Skills)
• Performance Targeting (Hard Skills)
• Customer Culture (Soft Skills)
• Process Improvement (Hard Skills)
• Project Monitoring (Hard Skills)
• Competency Development (Soft Skill

Job Summary: 

• Process warranty claims, request inspections, order necessary product, schedule repairs, price out and submit claims to vendor, collect credit memo from vendor, and close out claim when completed
• Reviews customer requests for service to determine the cause for the request, the type of malfunction, and the customer's address
• Determine staff hours, number of personnel, and parts and equipment required for the service call
• Prepare schedules for service personnel, assign personnel to routes or specific repair and warranty work
• Coordinate with the supervisor to ensure scheduling issues are addressed and manage schedules
• Order and/or coordinate with the Order Processing Department the replacement of parts and supplies
• Coordinate final quality control inspections with field staff to detect warranty repair problems, to ensure customer or homeowner satisfaction

Skills on Resume: 

• Warranty Processing (Hard Skills)
• Service Assessment (Soft Skills)
• Resource Planning (Hard Skills)
• Schedule Management (Hard Skills)
• Parts Coordination (Hard Skills)
• Quality Inspection (Hard Skills)
• Issue Resolution (Soft Skills)
• Customer Satisfaction (Soft Skills)

Job Summary: 

• Providing guidance and development to the customer care team to ensure a high level of employee engagement
• Evaluate processes and procedures to identify 'pain points' for employees as well as customers
• Create and implement improvements to the process and procedure
• Develop and monitor metrics to ensure service levels are met
• Identify cross-functional opportunities to help streamline workflow between customer care and another department
• Manage B2B order processing functions for key accounts and independents, both domestic and export
• Manage export shipment bookings, documentation, and service providers for both finished goods and bulk wine, including to external customers and intra-company
• Oversee external service providers under a BPO (business process outsourcing) model
• First point of escalation for all CS domestic and export orders and related matters
• Scope, define and implement Customer Service projects

Skills on Resume: 

• Team Development (Soft Skills)
• Process Evaluation (Hard Skills)
• Procedure Improvement (Hard Skills)
• Service Monitoring (Hard Skills)
• Workflow Integration (Soft Skills)
• Order Management (Hard Skills)
• Export Coordination (Hard Skills)
• Project Implementation (Hard Skills)

Job Summary: 

• Lead and develop the Customer Service function, bringing new insights and best practices to effectively service customers utilizing both inbound and outbound techniques
• Lead the day-to-day operations of the Customer Service team, building capability and fostering a high-performing culture
• Accountable for the coaching and development of Tassal’s Customer Service Officers towards best practices to effectively service customers
• Build, maintain and leverage strong relationships with key internal stakeholders and customers to increase sales and distribution as well as resolve conflicts
• Monitor, report on and improve department targets, including but not limited to order accuracy, customer retention and new business
• Continuously make recommendations and improve processes and systems that contribute to building higher customer satisfaction and a smooth customer experience
• Lead the team in outbound promotional activity including cross-sell/up-sell campaigns
• Maintain high standards of accuracy and attention to detail

Skills on Resume: 

• Service Leadership (Soft Skills)
• Operational Management (Hard Skills)
• Team Coaching (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Target Monitoring (Hard Skills)
• Process Enhancement (Hard Skills)
• Sales Campaigns (Hard Skills)
• Detail Orientation (Soft Skills)

Job Summary: 

• Manage and control the global Customer Support Service Center for Surface Vision
• Responsibility for pricing, service, order processing, after-sales, spare parts and spare parts logistics
• Develop and implement a result-oriented service concept to realize the goal of establishing a business unit " Service“
• Develop new innovative service products, establish an after-sales marketing as well as reorganise documentation and database
• Establishment of product management and product marketing with a background to expand the business
• Technical customer support and customer correspondence to ensure customer satisfaction, as well as planning and control of service assignments
• Close cooperation with sales business units and other internal departments
• Responsible for developing the technical competence and skill level of the team (40 employees)
• Responsible for the continuous improvement of customer satisfaction
• Make regular meetings with key customers under the service agreement, analyze customer requirements and demands with these meetings
• Prepare and implement action plans according to those analyses
• Direct reporting to the VP Customer Service and Support Center - MVS division

Skills on Resume: 

• Service Management (Hard Skills)
• Order Processing (Hard Skills)
• Service Concept Development (Hard Skills)
• Product Innovation (Hard Skills)
• Technical Support (Soft Skills)
• Cross-Department Collaboration (Soft Skills)
• Team Development (Soft Skills)
• Customer Analysis (Hard Skills)

Job Summary: 

• Proactively attains a safe and healthy work environment for all employees
• Completes market research and analysis to determine sales potential and prepare sales forecast
• Identifies new customers by networking, cold calling, or other means to generate interest in the marketplace
• Grows and retains existing accounts utilizing value selling techniques and product portfolio solutions
• Tracks and records sales activity by account and assists in closing orders
• Prepares proposals and submits to Fives MTSS headquarters for processing
• Maintains a good working relationship with the internal support team by adhering to existing
• Prepares and delivers presentations to prospective customers to introduce the product portfolio
• Evaluate customer needs and communicate to organizational leadership the needs that are not currently being served
• Regularly reports out to leadership, highlighting results related to new customers, sales results, and bookings

Skills on Resume: 

• Workplace Safety (Hard Skills)
• Market Analysis (Hard Skills)
• Customer Acquisition (Soft Skills)
• Account Management (Soft Skills)
• Sales Tracking (Hard Skills)
• Proposal Preparation (Hard Skills)
• Team Coordination (Soft Skills)
• Customer Presentation (Hard Skills)

Job Summary: 

• Leading a team of Customer Service personnel in Malaysia and Singapore to provide sales support to the SEA HC sales and marketing team
• Responsible for managing the approved sales budget and providing a monthly sales forecast to management
• Drive close communication with customers in the region to maintain a cordial relationship, resulting in 100% customer satisfaction
• Lead sales effort for incremental sales opportunities and contract renewals, identifies new business opportunities or projects and coordinates with appropriate sales personnel
• Conduct annual customer survey, analysis of results leading to improved customer service experience, engagement with customers and drive a high level of service quality and customer satisfaction
• Responsible for monitoring and managing the Delivery In Full On Time In Specification (DIFOTIS) matrix
• Work closely with Sales and Marketing, Planning and Purchasing, and Production on raw material forecast and demand planning and tackle any issue immediately to ensure on-time delivery to customers
• Manage aged finished goods/consignment stock and work with the warehouse team in depleting the stock and (stock reconciliation)
• Follow up with customers on accounts receivable
• Coordinate with sales to complete the new account setup and credit application form
• Establish an understanding of the customer shipping documents requirement and custom exemption status (For Malaysia CJ5 form or ASEAN customer Form D, customer Form E)
• Continuously kept abreast of healthcare industry development and applied best practices to areas of improvement
• Preparation of data analytics and regular reports to management on industry trends
• Drive continuous improvements, eg, operational and process improvements

Skills on Resume: 

• Team Leadership (Soft Skills)
• Sales Forecasting (Hard Skills)
• Customer Relationship (Soft Skills)
• Business Development (Soft Skills)
• Service Analysis (Hard Skills)
• Delivery Monitoring (Hard Skills)
• Demand Planning (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• On board, train and manage the temporary Support Agents (20+)
• Set targets and assist the agent with their delivery through training, motivation and management
• Schedule the team to ensure they have the correct coverage for the events they are ticketing
• Assist other teams with complex issues that require input from Fan Support
• Spend time working on the inbox, answering more complex queries from Fans
• Assist with answering fraud and disputes
• Ensure training documentation is up to date and relevant
• Aid with hiring new temporary team members, ensuring the client has the best possible team to help Fans
• Monitor performance of the team, arrange regular reviews and provide feedback and guidance to team members
• Ensure SLA's and KPI's are adhered to
• Implement training, new processes/ ways of working
• Come up with innovative ideas to motivate and encourage the team

Skills on Resume: 

• Agent Management (Soft Skills)
• Target Setting (Hard Skills)
• Team Scheduling (Hard Skills)
• Issue Resolution (Soft Skills)
• Inbox Support (Hard Skills)
• Fraud Handling (Hard Skills)
• Training Development (Hard Skills)
• Performance Monitoring (Hard Skills)