Job Summary:

• Handles sales and customer service calls, emails, chats, and social media requests including order calls, product inquiries, customer service issues, customer returns and exchanges, store calls, corporate calls, and customer feedback.
• Enters orders as requested by customers or stores. 
• Offers substitute products and appropriate pricing in order to resolve issues and retain customers. 
• Ask questions to determine customer needs. 
• Help customers to buy by suggesting wardrobe items to complete look or compliment current clothing assortment.
• Appropriately interprets company customer service philosophy using the satisfaction guarantee to manage customer retention. 
• Uses effective problem resolution skills. 
• Researches all customer requests and ensures proper customer follow-up. 
• Updates notes in Ecometry for all inquiries and customer service issues. 
• Submits accurate Customer Service Referral (CSR) Forms for expedient problem resolution. 
• Uses effective communication skills to calm irate customers. 
• Escalates relevant customer issues to a lead or supervisor when appropriate.

Skills on Resume: 

• Multi-channel Communication (Soft Skills)
• Order Processing (Hard Skills)
• Problem Resolution (Soft Skills)
• Needs Assessment (Soft Skills)
• Customer Retention (Soft Skills)
• Follow-up and Research (Hard Skills)
• Effective Communication (Soft Skills)
• Escalation Management (Soft Skills)

Job Summary:

• Properly greets and communicates with customers. 
• Uses discretion when transferring customers adhering to the transfer policy
• Uses courtesy and professionalism in all situations. 
• Follows recommended scripts as well as verification techniques.
• Meets or exceeds department monthly quality score goal each month. 
• Follow key elements as outlined in the CEE document.
• Manage off-the-phone time to provide timely responses to customers calling on the phone, and meet department standards for Work Time % of total signed-on time. 
• Take breaks at scheduled times to ensure proper phone coverage.
• Provides administrative support to the team including faxing, copying, filing and mail handling.
• Participates in team activities including team meetings, facilitation of team meetings, sharing knowledge, contributing to team meeting agendas, and sharing and reaching team goals.
• Keeps abreast of company guidelines and policies. 
• Uses the website and intranet as a reference tool.
• Responding to emails, keying mail orders, keying returns/exchanges, assisting in Drop Ship, keying Data Entry, assisting in Louise, making outbound calls to customers on survey feedback, outbound calls on new store openings, performing spec checks and other projects.

Skills on Resume: 

• Effective Communication (Soft Skills)
• Policy Adherence (Hard Skills)
• Courtesy and Professionalism (Soft Skills)
• Verification Adherence (Hard Skills)
• Quality Performance (Hard Skills)
• Time Management (Hard Skills)
• Administrative Support (Hard Skills)
• Team Participation (Soft Skills)

Job Summary:

• Answer, receive and respond to incoming customer emails
• Plan and prioritize customer requests so that all needs are met in a timely fashion
• Project a positive and professional image for customers
• Research, hold and change customer orders
• Create RMA & credit memos for customers
• Create backorders and manual orders for customers
• Process and refund customer payments
• Take ownership of customer issues and follow problems through to resolution
• Research and track customer orders and relay information to customers via written correspondence
• Communicate effectively with all company departments
• Uses proper telephone, chat, email and social etiquette. 

Skills on Resume: 

• Effective Communication (Soft Skills)
• Organizational Skills (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Order Management (Hard Skills)
• Problem-Solving (Soft Skills)
• Research and Tracking (Hard Skills)
• Cross-Departmental Communication (Soft Skills)
• Professional Etiquette (Soft Skills)

Job Summary:

• Work closely with all team members to support the delivery of quality service in relation to claims processing
• Utilise exceptional customer service skills to liaise with the customers and keep them informed throughout the repair process
• Liaise with key stakeholders including property owners, insurers, loss adjusters and internal staff members
• Support the Team Leader in ensuring all operational objectives and KPI's are achieved
• Data processing into internal and external platforms
• Submit job notes and workflow progression reports
• Coordinate and facilitate marketing communications campaigns from idea to launch for various new product lines and technologies (As requested by Sales leadership).
• Provide timely updates to sales and even customers (as requested) in term of the delivery status update, Lead time update, the Pull-in / Push-out update, etc.
• Ensure excellent service standards and maintain high customer satisfaction. 
• Effective in developing and maintaining excellent client relationships

Skills on Resume: 

• Exceptional Communication Skills (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Stakeholder Management (Soft Skills)
• Operational Support (Soft Skills)
• Data Processing (Hard Skills)
• Report Generation (Hard Skills)
• Marketing Coordination (Hard Skills)
• Client Relationship Management (Soft Skills)

Job Summary:

• Manage a team of qualified agents who handle a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
• Identify and address customer needs with a goal of complete satisfaction
• Provide expert answers to questions about Neuron's service and pricing, while presenting value proposition to the end users
• Follow company communications guidelines and procedures under minimal supervision
• Recommend improvements and drive process efficiencies to improve the CS workflow
• Incident/crisis management whenever necessary adhering to company policies
• Managing and re-prioritising tasks at a team level to ensure the best optimisation of resources
• Able to effectively link user complains, product and technology to troubleshoot and provide insights to the internal stakeholders from a user's perspective
• Able to coach the qualified agents on complex tickets and train them on an improved ticket handling in the process
• Become the contact window between intercompany, regular meeting with multiple global site to support on time delivery. 
• Establishing rapport and credibility with diverse groups from internal support staff to international customers and partners. 

Skills on Resume: 

• Team Management (Soft Skills)
• Customer Needs Analysis (Soft Skills)
• Expert Product Knowledge (Hard Skills)
• Communication Compliance (Soft Skills)
• Process Improvement (Hard Skills)
• Crisis Management (Soft Skills)
• Task Prioritization (Soft Skills)
• Troubleshooting and Training (Hard Skills)

Job Summary:

• Communicate and resolve customer and dealer network issues through phone, email, online chat, and text.
• Set up accounts on Autopay
• Respond to other department's inquiries through the internal IM channel
• File UCC applications through the online portal
• Complete account maintenance of loans including debits and credits
• Resolve common customer concerns regarding powersports loan
• Meet monthly productivity and quality goals
• Handle various administrative tasks
• Comply with all federal and state-specific laws that regulate collections and servicing activities
• Process customer applications to manufacturers’ loyalty programs, carefully inputting relevant account information and linking loyalty program accounts with sales accounts.
• Process customer orders placed with loyalty points, and ensure an accurate reflection of the point balance on accounts.
• Assist with education events at Summit, including coordinating seating and provision and setup of audiovisual equipment, sending invitations to attendees and educators, confirming attendance, and administering education session feedback surveys.

Skills on Resume: 

• Effective Communication (Soft Skills)
• Customer Service Expertise (Soft Skills)
• Technical Proficiency (Hard Skills)
• Attention to Detail (Soft Skills)
• Administrative Skills (Hard Skills)
• Regulatory Knowledge (Hard Skills)
• Organizational Skills (Soft Skills)
• Problem-Solving Abilities (Soft Skills)

Job Summary:

• Maintain a high level of customer service and professionalism
• Ensure accuracy in all transactions, inventory, and procedures
• Work in partnership with various functions including Sales, Receivables, Loyalty Programs, Education, and Human Resources, to assist with administrative needs on an basis
• Assist with an online store (e-boutique) by updating accurate product photos and information.
• Assist with the monthly analysis of sales data and development of sales reports.
• Assist with setting up Zoom calls.
• Assist with filing and record keeping.
• Assist with receivables-related duties, including processing payments and refunds on Summit’s sales management systems and banking partner portal.
• Send account payment reminders and outstanding balances to sales representatives, and call customers to remind them to follow up on payments.
• Assist customers with updating account information and payment methods.
• Assist in duties pertaining to daily closing and bank deposits.

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Attention to Detail (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• E-commerce Management (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Administrative Support (Hard Skills)
• Receivables Management (Hard Skills)
• Financial Procedures (Hard Skills)

Job Summary:

• Represents the company through telephone contact by answering calls, scheduling annual maintenance and service calls, and following up on a variety of issues.
• Coordinates and ensures all paperwork, data entry, and correspondence regarding leads are accurate, timely, and completed according to company procedure.
• Serves as the point of contact for customers, including answering questions, scheduling and confirming installations, including accurate and timely communication about job details, coordinating utility locates, preparing any special needs of an installation, and so on.
• Assists Appointment Center in scheduling sales appointments.
• Provides tactical support to the company’s departments.
• Provides customers with a remarkable experience.
• Develop and maintain a working knowledge of current home medical equipment products and services offered by the company.
• Review all required documentation to ensure we are providing the correct and qualified piece of equipment.
• Accurately process orders, verify insurance coverage and create tickets for delivery.
• Answer all calls and emails in a timely manner, keeping wait times at a minimum.

Skills on Resume: 

• Excellent Communication Skills (Soft Skills)
• Strong Organizational Skills (Soft Skills)
• Attention to Detail (Soft Skills)
• Customer Service Expertise (Soft Skills)
• Technical Knowledge (Hard Skills)
• Data Entry and Documentation Skills (Hard Skills)
• Problem-Solving Abilities (Soft Skills)
• Time Management (Soft Skills)

Job Summary:

• Enter parts orders and confirm with customers
• Perform contract review on all contracts and orders
• Process orders, release orders and complete EDI management
• Provide customer shipment performance management
• Review MRP reports and identify and resolve exceptions
• Perform multiple tasks for shipping and logistics, complete expediting and materials management
• Provide order status and information support to Grakon customers
• Enter customer purchase orders into the accounting and scheduling system
• Act as customer representative to internal departments and as corporate representative to customers
• Work with Sales Engineers to communicate all order aspects to customers
• Assist the Sales Manager in all duties and other tasks

Skills on Resume: 

• Order Management (Hard Skills)
• Contract Review (Hard Skills)
• Customer Communication (Soft Skills)
• Performance Management (Hard Skills)
• MRP and Exception Resolution (Hard Skills)
• Shipping and Logistics (Hard Skills)
• Collaboration with Sales Engineers (Soft Skills)
• Support and Assistance (Soft Skills)

Job Summary:

• Believe in and act upon a customer-first mindset and possess a can-do attitude.
• Communicate and build collegial relationships with clinical staff, multidisciplinary colleagues, patients, and clients.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Possess the ability to multitask and function in several roles – including in-field implementation support, training, inventory management.
• Collaborate with leadership to develop and implement new processes and systems, with the potential to train and orient new staff.
• Provide excellent customer service and educate patients on equipment.
• Utilize company-provided tools to maintain quality orders.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Participate in educational/training programs

Skills on Resume: 

• Customer-Centric Approach (Soft Skills)
• Effective Communication (Soft Skills)
• Prompt Response (Soft Skills)
• Record Keeping (Hard Skills)
• Multitasking Abilities (Soft Skills)
• Collaboration and Coordination (Soft Skills)
• Training and Education (Soft Skills)
• Compliance and Confidentiality (Hard Skills)

Job Summary:

• Ensure smooth import of intercompany shipments by communicating and aligning with internal Logistics teams, local forwarders, authorities, and laboratories,
• Accurately manage Inventory by organizing monthly inventory checks based on seasonal patterns and other activities including resampling, inventory, and end of life destruction decisions,
• Enter and manage customer orders,
• Ensure customers are well informed of orders in process and outstanding booking balances,
• Input order data into the appropriate system (MOVEX, SalesForce, etc.) according to established procedures,
• Actively seek and provide information and alternatives when orders cannot be completed according to customer needs
• Work with Sales to determine potential substitutes when ordered variety is not available,
• Evaluate the order handling process to ensure entering, auditing, and expediting are complete,
• Support the complaint-handling process by analyzing, entering, managing, and communicating the status of complaints. 
• Work with Sales to ensure the timely close of complaints. 
• Evaluate and analyze customer complaints and returns using set procedures,
• Book and coordinate customer returns and credits in line with policies and procedures

Skills on Resume: 

• Interdepartmental Communication (Soft Skills)
• Inventory Management (Hard Skills)
• Order Management (Hard Skills)
• Customer Communication (Soft Skills)
• Systems Proficiency (Hard Skills)
• Problem Solving and Alternatives (Soft Skills)
• Sales Coordination (Soft Skills)
• Complaint and Return Management (Hard Skills)

Job Summary:

• Liaison between the collection and sales departments and clients
• Follow the Customer Service Flow Chart for timely responses and escalations
• Participate in group meetings to resolve issues for the company and client’s needs
• Knowledge of client’s operations to transfer clear information to the collection department.
• Verify Payments and balance Adjustments and request additional backup from the client’s office
• Professionally communicate clear, complete information to clients and internal departments
• Assist in the mail department functions that include sorting incoming mail, update account’s addresses in the system from return mail, and sending outgoing mail
• Assist the Accounting Department’s daily payments by sorting the checks, verifying account information, and scanning
• Maintain a schedule to handle incoming phone calls while others in the department are on breaks.
• Assist in generating monthly client reports, daily client acknowledgments, and other client reports upon requests
• Assist the data entry department
• Distribute incoming faxes to personnel

Skills on Resume: 

• Effective Communication (Soft Skills)
• Customer Service Expertise (Soft Skills)
• Problem-Solving (Soft Skills)
• Detail-Oriented (Soft Skills)
• Organizational Skills (Soft Skills)
• Report Generation (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Data Entry and Processing (Hard Skills)

Job Summary:

• Provide full support as secretary assistant to the sales executives with marketing activities
• Prepare the offers, support the marketing promotions, support product presentations, take part in congress and fairs in support of the senior sale executive.
• Provide customers with pieces of information and support post-sales activities.
• Follow up all negotiations with senior-level executives.
• Build business relationships and establish long-term relationships with customers.
• Responsible for the execution of seed allocations to customers.
• Evaluation and analysis of bookings to accurately reflect shortages,
• Enter and maintain Customer Master Data in the appropriate systems,
• Occasional visits with customers, Sales, and other internal personnel to ensure customer
• Expectations are being met and/or exceeded,
• Establish and maintain a good climate of collaboration with internal and external customers

Skills on Resume: 

• Administrative Support (Hard Skills)
• Event Coordination (Hard Skills)
• Customer Service (Soft Skills)
• Negotiation Follow-up (Soft Skills)
• Relationship Building (Soft Skills)
• Data Management (Hard Skills)
• Sales Support (Hard Skills)
• Collaboration (Soft Skills)

Job Summary:

• Act as the liaison between customers and the internal team, while providing the highest level of service that fosters trust and open communication
• Handle customer service inquiries through all channels
• Lamwork’s Intercom (web + mobile experience), Email, and Social Media channels
• Help customers process returns, and work closely with Lamwork’s logistics team to execute promptly
• Keep records of customer interactions, transactions, comments, and complaints
• Provide feedback on the efficiency of the customer service process
• Create authentic long-term relationships with the online community
• Oversee engagement groups on Airgraft’s social channels
• Perform interviews with customers to improve user experience
• Send out surveys to measure customer satisfaction
• Work with the marketing team to help maintain the most common FAQs

Skills on Resume: 

• Excellent Communication (Soft Skills)
• Multi-Channel Support Proficiency (Hard Skills)
• Problem-Solving (Soft Skills)
• Record-Keeping (Hard Skills)
• Process Improvement (Hard Skills)
• Relationship Building (Soft Skills)
• Social Media Management (Hard Skills)
• Customer Experience Research (Hard Skills)

Job Summary:

• Answers incoming phone calls and correspondence from staff and consumers
• Researches to respond to questions and/or directs specific questions to appropriate departments
• Takes FCRA calls and assists customers with resolving disputes
• Listens to and analyzes consumer requests and/or concerns and responds accordingly
• Follows appropriate processes to create FCRA dispute cases in systems, being sure to provide details and updates as appropriate
• Follows up with consumers on FCRA dispute results
• May assist as backup for receptionist, which includes welcoming guests, PCI compliance, bank deposits, sending/receiving mail, etc.
• Assists management and other departments as requested with special projects
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Monitor user engagement on social platforms and suggest optimization initiatives
• Stay up to date with the latest customer service best practices and technologies

Skills on Resume: 

• Excellent Communication (Soft Skills)
• Research Skills (Hard Skills)
• Dispute Resolution (Hard Skills)
• Active Listening (Soft Skills)
• Organizational Skills (Hard Skills)
• Customer Service (Soft Skills)
• Social Media Monitoring (Hard Skills)
• Adaptability (Soft Skills)

Job Summary:

• Save to appropriate share folders and note accounts upon receipt of backup
• Achieves customer service targets set by the company’s SDP for the group.
• Interacts via telephone with existing and prospective customers based on information, accounts, and leads presented in the CRM software, providing the highest level of customer service.
• Handles incoming customer service calls and emails.
• Maintains the CRM customer database, updates account and opportunity information regularly, and coordinates with Media Sales Specialists and RSMs.
• Advises the customer on labels and labeling based on the technical knowledge of products and applications.
• Maintains constant contact with customers and prospects in the database to sustain ongoing consumables sales and prevent defection to competition.
• Explains and recommends consumable products and reinforces the value of the business solution to the customer.
• Quotes prices and credit terms and prepares sales contracts for orders obtained.
• Provide administrative support for expense declarations.

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• CRM Proficiency (Hard Skills)
• Communication Skills (Soft Skills)
• Technical Knowledge (Hard Skills)
• Sales and Negotiation (Hard Skills)
• Administrative Support (Hard Skills)
• Database Management (Hard Skills)
• Customer Retention (Soft Skills)