Job Summary:

• Ensuring customers are greeted and offered assistance courteously and efficiently.
• Handling day-to-day customer inquiries via telephone and in person.
• Operating tills to provide an effective efficient, enjoyable transaction for the customer.
• Handling payments including cash and debit cards.
• Support area office and part of the role will be based on the shop floor customer service area.
• Maintaining a good, up-to-date knowledge of all departmental and surrounding departments' products.
• Advising and supporting customers with purchases to maximize sales.
• Striving at all times to satisfy and exceed customer expectations.
• Answer phones, take Customer Orders, and answer questions concerning pricing, specials, or any other info requested by the customer
• Open and Distribute the mail, apply postage
• Generate sales orders from purchase orders and phone orders

Skills on Resume: 

• Customer Engagement (Soft Skills)
• Communication Skills (Soft Skills)
• Transaction Management (Hard Skills)
• Product Knowledge (Hard Skills)
• Sales Acumen (Hard Skills)
• Problem Solving and Adaptability (Soft Skills)
• Administrative Proficiency (Hard Skills)
• Customer Service Excellence (Soft Skills)

Job Summary:

• Providing a welcoming experience for everyone who interacts at brand new headquarters
• Work closely with all teams at HQ to create positive relationships that build growth
• Receiving and redirecting mail and other deliveries
• Phone calls, maintaining awareness of the general common areas, ensuring that consumables are at the correct stock levels, etc
• Facilitating events and assisting with booking meeting rooms and organizing catering requests
• Answer incoming calls, greet callers, provide information, transfer calls or take messages as necessary.
• Greet visitors entering Instrumart, determine the nature and purpose of the visit, and notify appropriate Instrumart contact.
• Review and distribute all incoming Sales emails.
• Order tracking/shipment status updates.
• Issue sales orders and packing lists to the shipping department
• Perform invoicing and run daily reports

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Communication Skills (Soft Skills)
• Organizational Skills (Hard Skills)
• Interpersonal Skills (Soft Skills)
• Event Coordination (Hard Skills)
• Attention to Detail (Hard Skills)
• Administrative Skills (Hard Skills)
• Problem-Solving Skills (Soft Skills)

Job Summary:

• Answer phones professionally and friendly
• Take care of the caller’s needs in an efficient and effective manner
• Enter sales orders and service calls in industry software prepare necessary invoices and create an efficient filing system
• Dispatch technicians efficiently and logically for service calls
• Perform logistics functions, including coordinating freight shipments to customers and analysis of supplies needed using complex software
• Prepare packages for shipping in a professional and timely manner
• Monitor customer service with a survey system
• Issue weekly reports for company executives, professionally and accurately
• Help with other office tasks like doing mailers and maintaining an online presence
• Assist the CEO and CFO with additional projects
• Issue credit and debit memos
• Confirm shipments and complete projects

Skills on Resume:  

• Professional Communication (Soft Skills)
• Order Processing (Hard Skills)
• Dispatch Coordination (Hard Skills)
• Logistics Management (Hard Skills)
• Shipping and Packaging (Hard Skills)
• Customer Service Monitoring (Hard Skills)
• Reporting and Documentation (Hard Skills)
• Project Assistance (Soft Skills)