Job Summary:

• Delivering an excellent customer experience for the customer and ensuring Health and Safety is a priority when working on-site, taking into consideration safety and that of customers
• Take ownership of any site issues and work with others to ensure that a resolution is found and documented
• Team working is an important part of working as a Hyperoptic engineer and will need to build good working relationships across the business
• Identifying problems/issues and escalating to the Field Team Manager to ensure that continuous improvements are made to the business and processes
• Troubleshoot and resolve technical problems including Lab simulation
• Analyze network and equipment configuration problems and defects
• Provide onsite troubleshooting
• Perform onsite activities such as Site and Network commissioning, Network expansion, Installation, Upgrades, Site Survey, NOC operation, OJT
• Participate sometimes in the complete phase of product introduction, implementation, trials and proof of concepts
• Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner
• Executing professional training to customers

Skills on Resume: 

• Customer Experience Management (Soft Skills)
• Issue Ownership (Soft Skills)
• Team Collaboration (Soft Skills)
• Continuous Improvement (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Network Analysis (Hard Skills)
• Onsite Technical Operations (Hard Skills)
• Cross-functional Communication (Soft Skills)

Job Summary:

• Install, connect, carry out instructions, maintain, repair, modify and remove equipment and accessories
• Respond to allocated calls and resolve customer issues promptly and professionally at all times.
• Adhere to documented service call procedures guidelines and bulletins.
• Respond to and resolve Product Safety incidents with a high priority and adhere to the Product Safety Policy at all times
• Provide a quality product and service to internal and external customers in a timely efficient manner so that requirements are successfully achieved
• Ensure all service call data is recorded and reported in a timely, accurate manner to ensure database integrity is maintained.
• Support in internal and external social media activities
• Create visually appealing PowerPoint presentations and audiovisual elements
• Participate in monitoring, analyzing the effectiveness and deriving appropriate communication measures for internal communication channels
• Create short texts for different communication channels and different target groups
• Play an essential role in building a group-wide digital community

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Adherence to Procedures (Hard Skills)
• Product Safety Management (Hard Skills)
• Data Management (Hard Skills)
• Social Media Engagement (Soft Skills)
• Communication and Presentation (Soft Skills)
• Digital Community Building (Soft Skills)

Job Summary:

• Installation and commissioning of Collins Image Generation and Projectors at international customer site.
• Integration and test of the Collins Visual System within the Simulator prior to shipment to the enduser site.
• Undertake on-site tests and demonstrate the system to the customer.
• Prepare various documents required by regulatory agencies and safety guidelines.
• Perform training device updates (Software and Hardware).
• Maintenance and commissioning of UPS / 48V systems and battery systems at the customer's site
• Documentation of the work as well as the realisation of the assignments on time and on target
• Personal customer support and on-site consultation
• Participation in the monthly Jour Fix -telephone- (mouthpiece of the team from the region)
• Participation in a semi-annual regional meeting in coordination with the team leader
• Use of all necessary tools within the VERTIV policies (FieldDB etc).

Skills on Resume: 

• Technical Installation (Hard Skills)
• System Integration (Hard Skills)
• On-Site Demonstrations (Soft Skills)
• Documentation (Hard Skills)
• Training Updates (Hard Skills)
• Maintenance (Hard Skills)
• Project Management (Hard Skills)
• Customer Support (Soft Skills)

Job Summary:

• Take ownership of work while collaborating closely with internal and external customers.
• Own and administrate the repair process between customer and factory, communicate findings, and align root cause analysis and corrective actions. 
• Handle all repairs, quality, and logistics for main OEM customers in Europe.
• Communicate directly with customers & align with the responsible Keysight factory about repair quotes, turnaround times, corrective actions, and quality
• Conduct inspections and identify machinery issues for maintenance purposes
• Deliver clear machinery demonstrations to clients
• Provide service and repair training to staff and customers
• Ensure a healthy stock level of spare parts
• Responsible for ad-hoc tasks as advised by supervisors
• Support around change management

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Process Ownership (Hard Skills)
• Quality Assurance (Hard Skills)
• Effective Communication (Soft Skills)
• Technical Inspection (Hard Skills)
• Machinery Demonstration (Hard Skills)
• Training (Soft Skills)
• Inventory Management (Hard Skills)