Job Summary: 

• Integral in keeping a pulse on the technical success of cryoSPARC out in the world and being a key link between users and developers.
• Develop a deep understanding of cryoSPARC and how users use software
• Keep tabs on key issues, performance concerns, etc. and become a human knowledge base within team
• Take part in customer onboarding and training sessions
• Advise clients on installation, configuration and performance
• Receive, track, and triage incoming support requests
• Provide excellent technical support to industry clients (pharmaceutical, CROs and biotechs) and academic users (universities, research institutes), including answering questions on product usage
• Escalate bugs and new feature suggestions to product management
• Collaborate with software engineers to characterize, reproduce and fix issues
• Interact directly with scientific users, collect data, and set up replication of data processing to address issues
• Aggregate and analyze usage statistics
• Contribute to product testing activities
• Assist in maintaining and enhancing internal and external documentation
• Suggest and implement improvements to support workflows

Skills on Resume: 

• Technical Communication (Soft Skills)
• Software Proficiency (Hard Skills)
• Issue Monitoring (Hard Skills)
• Customer Onboarding (Soft Skills)
• Problem Triage (Hard Skills)
• Technical Support (Hard Skills)
• Feature Escalation (Soft Skills)
• Workflow Optimization (Hard Skills)

Job Summary: 

• Provide remote and hands-on support for the deployment of the company solutions and products in customer lab and production environments, troubleshoot root cause of issues and deploy software/hardware upgrades to fix problems
• Promptly escalate technical issues from customers environment to engineering team, and be responsible for post-sales support
• Demonstrate the company technology, products and solutions to address customer use cases
• Assist in the certifying of customer
• Owns the customer support ticket and drives it from ticket creation to resolution and to the best of ability meets the agreed SLA time frames.
• Conducts analysis of incoming customer reports being the main customer contact.
• Reproduces software errors, if possible.
• Pinpoints the cause of the error, if possible.
• Proactively seeks help from 2nd line support 
• Performs technical follow-up calls with customers within the specified timeframe to ensure satisfaction with resolution.     
• Ensures that that there is a rapid, solution focused dialogue led by the 2L support engineers. 
• Contributes and suggests areas of improvement for tools, processes, and other related topics.
• Ensures that delivered SW/HW to customer fulfils needs.
• Ensures that each support case has the right priority to meet the agreed SLA due date.
• Escalates to Team Support Manager and produces RCAs (Root Cause Analysis) 

Skills on Resume: 

• Remote Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Product Demonstration (Soft Skills)
• SLA Management (Hard Skills)
• Analytical Skills (Hard Skills)
• Error Reproduction (Hard Skills)
• Customer Communication (Soft Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Supports Tecton’s customers with the installation, configuration, design, development and usage of Tecton’s products
• Research, reproduce, troubleshoot, and solve highly challenging technical issues, ensuring that customer issues are resolved expediently 
• Document RCA (Root Cause Analysis) reports for P0/Blockers ( issue) and including mitigation plans to avoid such scenarios in the future, logging these in JIRA tickets
• Participate in on-call rotation for after-hours, holiday, weekend support coverageCreate code samples, tutorials, and articles for the Tecton Knowledge Base
• Work with other support engineers to ensure customer’s tickets are being prioritized and progressed.
• Become a subject-matter expert on Tecton and data engineering best practices
• Be an advocate for customers’ needs, interfacing with the product management and development teams on behalf.
• Contribute to internal technical projects, including software development of support tools, performance benchmarking, and building documentation and training guides

Skills on Resume: 

• Technical Support (Hard Skills)
• Problem Solving (Hard Skills)
• RCA Documentation (Hard Skills)
• On-Call Support (Soft Skills)
• Content Creation (Hard Skills)
• Expert Knowledge Development (Hard Skills)
• Customer Advocacy (Soft Skills)
• Project Contribution (Soft Skills)

Job Summary: 

• Work with the team to identify key customer technical objections and develop the strategy to resolve technical impediments to closing sales transactions.
• Own technical aspects of solution evaluations including activities such as supporting bid responses, product and solution briefings, proof-of-concept management, and the coordination of supporting technical resources.
• Prepare and deliver product messaging to highlight value statements, using techniques like whiteboarding and slide presentations, product demonstrations, etc.
• Make recommendations on use cases, integration strategies, security and analytics dashboarding, and device management policies required to successfully implement a complete solution.
• Scale efforts with Google's Channel Management team to refine technical Go-To-Market engagement and enablement / activation, as well as evolve service delivery models appropriate for Google tools.
• Works under limited supervision, performing routine activities and taking on non-routine activities to maintain the availability of the Network infrastructure. 
• Understands the importance of meeting Service Level Agreements and is focused on meeting customer expectations. 
• Resolve escalations from other team members and will have a good knowledge of working area, processes and required technical skills.
• Continuously learn and update skills in new and evolving technologies, working alongside industry experts. 

Skills on Resume: 

• Conflict Resolution (Soft Skills)
• Solution Evaluation (Hard Skills)
• Presentation Skills (Soft Skills)
• Strategic Planning (Soft Skills)
• Market Strategy (Hard Skills)
• Network Management (Hard Skills)
• SLA Management (Hard Skills)
• Professional Development (Soft Skills)

Job Summary: 

• Understand data, data models, formats, structures and see through to get to the semantics with an eye for simplification, processing and automation
• Exposure to various ETL concepts and data activities - cleansing, standardization, enrichment, map/reduce, workflows, pipelines and integration
• Exposure to algorithms and processing techniques handling large data sets
• In collaboration with the partner technology team, leverage partnerships to drive revenue growth across a broad set of customers. 
• Be the primary technical contact through the entire pre-sales cycle - ensuring customers have the best possible first touch with Striim.
• Work closely with every team at Striim, from marketing and sales to engineering in order to research, scope, design, and implement cloud integration solutions.
• Helping airline passengers catch connections using real time flight data
• Replicating petabyte scale databases from on-premise data centers to the cloud with sub-second latency
• Building data pipelines that detect network security threats from disparate log files
• Participate in requirement analysis/product capability assessments with prospects.

Skills on Resume: 

• Data Modeling (Hard Skills)
• ETL Processes (Hard Skills)
• Algorithm Development (Hard Skills)
• Strategic Partnerships (Soft Skills)
• Pre-sales Technical Support (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Cloud Integration (Hard Skills)
• Real-time Data Analysis (Hard Skills)