Job Summary: 

• Respond promptly to client's and partner's inquiries and complaints on various channels (Livechat, instant Messages, phone calls)
• Promote company’s product to clients and partners during communication
• Direct cooperation needs from potential partners to higher management
• Open clients' and partner's account, verify documents, banks account
• Process and record all clients bank transactions to MT4 wallet
• Calculate and setup Rebate, IB tree structure, MAM system for sales and partners
• Troubleshoot, investigate, and resolve system issues if it is within the department capabilities. 
• Otherwise, record and report the issues to higher management or related departments (IT, marketing, finance, sales) for optimization
• Collaborate with Sales and Marketing team to provide instruction about the system, and mediate sales-related disputes 

Skills on Resume: 

• Client Communication (Soft Skills)  
• Product Promotion (Soft Skills)  
• Partner Referral Management (Soft Skills)  
• Account Setup and Verification (Hard Skills)  
• Transaction Processing (Hard Skills)  
• Rebate and Commission Structuring (Hard Skills)  
• Troubleshooting and Problem Solving (Hard Skills)  
• Cross-Departmental Collaboration (Soft Skills)  

Job Summary: 

• Builld and maintain relationships with portfolio of customers
• Process orders for each account
• Communicate between customers and hauliers
• Drive all KBIs through robust actions plans and daily disciplines
• Understand and deliver operational processes
• Coordinate with Human Resources department in onboarding or off-boarding process for sales
• Ensure smooth and efficient communication across departments
• Fulfill any adhoc tasks requested by senior management

Skills on Resume: 

• Customer Relationship Management (Soft Skills)  
• Order Processing (Hard Skills)  
• Cross-Functional Communication (Soft Skills)  
• KBI Implementation (Hard Skills)  
• Operational Process Management (Hard Skills)  
• HR Coordination (Soft Skills)  
• Interdepartmental Coordination (Soft Skills)  
• Task Management (Soft Skills)

Job Summary: 

• Acknowledge user’s feedback and resolve customer complaints through various support channels (email, store reviews, social media, CRM software, etc.)
• Closely coordinate with the Product team to identify, resolve and fix game issues and to acknowledge most updated information about the game. 
• Responsible for the self-service efficacy of FAQ content in all assigned products
• Follow communication procedures, guidelines and policies.
• Maintain a positive, empathetic, and professional attitude toward users at all times.
• Exhibit necessary dedication to become a product expert in games so as to answer user’s questions 
• Keep and track records of important interactions, comments and complaints that could help improve products and services
• Provide feedback and suggestions regarding the efficiency of current support process.
• Responsible for executing day to day communication with users while ensuring alignment to the company goals through proper coordination of the Customer Support function. 
• Resolve user inquiries, issues and concerns and provide on-going user support and improvement of the whole support team processes.

Skills on Resume: 

• Customer Complaint Resolution (Soft Skills)  
• Product Team Coordination (Soft Skills)  
• FAQ Content Management (Hard Skills)  
• Communication Compliance (Soft Skills)  
• Customer Service Attitude (Soft Skills)  
• Product Expertise Development (Hard Skills)  
• Record Keeping (Hard Skills)  
• Process Improvement Feedback (Soft Skills)  

Job Summary: 

• Initiate contacts with customers and clients to increase sales or improve relationships between customers/clients and the company.
• Resolve customer complaints via phone, email, mail, social media, and other channels.
• Monitor and manage daily customer inquiries on all given communication channels.
• Advise outsiders on company information with the highest accuracy.
• Assist managers or supervisors in different stages of the customer journey, from pre-sale to after-sale.
• Keep up with the latest marketing trends and constantly get updates about digital marketing knowledge and skills.
• Attend all company-assigned offline and online events.
• Answer 1st line customer support telephone calls and emails, providing exceptional customer care
• Build knowledge of Tax and Accounts by researching and answering questions from customers.
• Build knowledge of financial software products and use this to offer customers support to ensure they have the best experience and use the products to fullest potential.
• Work collaboratively ensuring building individual knowledge of the products and tax and accounting processes.

Skills on Resume: 

• Customer Relationship Management (Soft Skills)  
• Complaint Resolution (Soft Skills)  
• Communication Channel Monitoring (Hard Skills)  
• Company Information Dissemination (Hard Skills)  
• Marketing Trends Awareness (Hard Skills)  
• Event Participation (Soft Skills)  
• Financial Product Expertise (Hard Skills)  
• Collaborative Teamwork (Soft Skills)  

Job Summary: 

• Probe issues with providers and maintain relationship with providers
• Understand and resolve maximum issues over calls
• Coordinate with different for effective resolution
• Support providers with app updations and information on newer features
• Support in the execution of available services and verify relevant information
• Maintain records as necessary on various platforms
• Identify any improvement areas, whether customer facing or internal processes.
• Respond to shopper query mails within 48 hours
• Resolving shoppers queries by coordinating with the team and ensure resolution is expedited
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Interact with shoppers on chat concerning various issues

Skills on Resume: 

• Provider Relationship Management (Soft Skills)  
• Issue Resolution (Soft Skills)  
• Cross-Department Coordination (Soft Skills)  
• Technical Support (Hard Skills)  
• Service Execution (Hard Skills)  
• Record Keeping (Hard Skills)  
• Process Improvement Identification (Hard Skills)  
• Customer Communication (Soft Skills)  

Job Summary: 

• Take on a proactive approach to growing software usage and enabling customer success through product education, new feature introduction and quarterly account reviews 
• Providing customer support by addressing queries and resolving issues in a timely manner. 
• Liaise with both internal and external stakeholders to ensure that issues are efficiently addressed. 
• Ensure that the settings of client's systems are up to date in order to accurately reflect the information to users 
• Provide in depth analysis based on the data collected to existing clients to help unlock and maximize potential value  
• Onboard new clients, ensure a smooth onboarding process, and drive adoption of best practices. 
• Conduct configuration meetings and training sessions for clients
• Take on additional projects and tasks at the discretion of the Customer Success Lead.
• Be involved in gathering feedback from internal and external stakeholders regarding process or product improvements and relaying it to the Customer Success Lead.
• Join in operations centric sales meetings to ensure a successful sale by addressing any concerns or doubts the client might have.

Skills on Resume: 

• Product Education (Hard Skills)  
• Customer Support (Soft Skills)  
• Stakeholder Liaison (Soft Skills)  
• System Configuration (Hard Skills)  
• Data Analysis (Hard Skills)  
• Client Onboarding (Hard Skills)  
• Project Management (Soft Skills)  
• Feedback Collection (Soft Skills)  

Job Summary: 

• Be the first point of contact for customers, vendors/suppliers and internal stakeholders
• Ensure that the customer experience delivered is outstanding
• Manage deployment schedules and issuance of call off instructions for sales order processing team
• Responsible for the management of customer stock, working closely with purchasing, configuration and logistics
• Responsible for pricing and margin decisions, working closely with account managers contributing to pricing strategies
• Optimising margins and profits
• Coordinate quote and order management with service providers
• Ensure that processes and procedures are efficient and effective
• Responsible to deliver customer SLA’s, reporting and service reviews
• Ensure any queries are resolved promptly

Skills on Resume: 

• Customer Service (Soft Skills)  
• Vendor Coordination (Soft Skills)  
• Order Management (Hard Skills)  
• Inventory Management (Hard Skills)  
• Pricing Strategy (Hard Skills)  
• Profit Optimization (Hard Skills)  
• Process Efficiency (Hard Skills)  
• Query Resolution (Soft Skills)  

Job Summary: 

• Develop customer account strategies and tactical penetration plans.
• Coordination of all Blue Yonder resources working on an opportunity
• Develop new customer relationships.
• Develop compelling value propositions based on ROI cost/benefit analysis.
• Co-ordinate use of Solutions Sales capabilities as appropriate to deliver to the account.
• Sell against annual revenue targets for all revenue streams, including software licenses and services, including consulting, strategic services, education and cloud.
• Maintain high levels of customer satisfaction and loyalty with customers.
• Serves as a resource for customer references and provides strategic customer insight including current state of business, additional business opportunities, and challenges faced by the customer.
• Working closely with Account Managers and colleagues in Group Technology Sourcing will enable me to get close to customers, understand requirements driving growth and customer satisfaction.
• Provide the training and environment that will give the essential skills and business acumen to deliver a first-class customer experience.
• Working within an existing customer management team and play a key role in ensuring hit customer commitments to deliver an excellent customer experience. 

Skills on Resume: 

• Strategic Planning (Hard Skills)  
• ROI Analysis (Hard Skills)  
• Customer Relationship Management (Hard Skills)  
• Sales Target Achievement (Hard Skills)  
• Resource Coordination (Soft Skills)  
• Customer Satisfaction (Soft Skills)  
• Team Collaboration (Soft Skills)  
• Strategic Insight (Soft Skills)