Job Summary: 

• Manage and take ownership of key B2B accounts
• Actively manage very complex order processing functions, ensuring orders are processed through SAP correctly and schedule
• Coordinate complex supply chain procedures to maximize the quality of delivery, using the initiative to maximize stock
• Maintain the product and customer data in the system, 
• Conduct modifications when necessary - pricing, new product lines, customer address, and account information
• Oversee the level of warehouse stock and place orders
• Provide key information to customers regarding the order delivery times, packaging, product information, etc
• Investigate order discrepancies, raising credits/debits through SAP
• Ensure queries are logged and answered within the standard operating procedures
• Update the CRM system, manage and analyze reports such as service level, product information, and sustainability reports

Skills on Resume: 

• Key Account Management (Soft Skills)
• Complex Order Processing (Hard Skills)
• Supply Chain Coordination (Hard Skills)
• System Data Management (Hard Skills)
• Pricing and Product Modifications (Hard Skills)
• Stock Monitoring (Hard Skills)
• Customer Information Sharing (Soft Skills)
• Discrepancy Investigation (Hard Skills)

Job Summary: 

• Monitoring daily inbound and outbound shipments and processing the movements through SAP GTS Customs module for clearance by appointed Customs Broker.
• Preparing broker sheets on time and send to the Customs Broker.
• Communicating with customs brokers to ensure customs clearance of imported goods is achieved on time.
• Monitoring and reporting on results relating to import/export activities and providing reporting on day-to-day activities.
• Improving the data quality of SAP in the areas of weights, sizes, product descriptions, values, and tariff codes.
• Work closely with colleagues in Supply Chain to ensure the on-time delivery of imported goods.
• Ensuring all data required on the broker sheets are complete and accurate and comply with Company policies and procedures.
• Processing online order requests with speed and accuracy.
• Ensuring all customer needs and inquiries are dealt with efficiently to achieve a high level of customer satisfaction.
• Handling queries via incoming calls, ensuring calls are handled professionally and helpfully.
• Checking stock levels, deadlines and order status' with suppliers to ensure the smooth running of orders.

Skills on Resume: 

• Shipment Monitoring (Hard Skills)
• Customs Clearance Coordination (Hard Skills)
• Broker Communication (Soft Skills)
• Import/Export Reporting (Hard Skills)
• SAP Data Improvement (Hard Skills)
• Supply Chain Collaboration (Soft Skills)
• Order Processing Accuracy (Hard Skills)
• Customer Query Handling (Soft Skills)

Job Summary: 

• Listening carefully and answering queries or managing complaints over live calls
• Take responsibility for empathetic call handling
• Managing complaints and inquiries from various sources and media
• Handling sensitive contacts such as allergen, dietary and nutritional inquiries
• Deal with complaint escalations calmly and meticulously following policy
• Writing letters and emails in line with brand guidelines
• Posting on social media and responding to messages
• Keeping up with product learning and maintaining a library of product information
• Entering information and working using customer care CRM software
• Generate insights and quality reports in MS Excel using pivots, charts and graphs

Skills on Resume: 

• Empathetic Call Handling (Soft Skills)
• Complaint Management (Soft Skills)
• Sensitive Inquiry Handling (Soft Skills)
• Written Communication (Hard Skills)
• Social Media Response (Hard Skills)
• Product Knowledge Maintenance (Hard Skills)
• CRM Software Use (Hard Skills)
• Data Reporting in Excel (Hard Skills)

Job Summary: 

• Sales order processing and distribution of orders.
• Receiving daily orders via email and telephone.
• Use bespoke IT systems, Excel and MS Office regularly.
• Stock control, ordering, and managing stock levels.
• Manning the customer service telephone line and email inbox for queries.
• Communicate with customers on products, orders and delivery schedules.
• Communicate with Business Managers on various issues such as orders, stock, customer requirements, product information, etc.
• Take responsibility for invoicing of shipments and remittance duties.
• Create documents and file electronic data.
• Take responsibility for data entry.
• Back-office functions such as completing tenders, completion of forms for customers, etc.
• Work with a UK Territory Manager to ensure sufficient support is provided for a team of Business Managers throughout the UK.

Skills on Resume: 

• Sales Order Processing (Hard Skills)
• Stock Management (Hard Skills)
• Customer Query Handling (Soft Skills)
• IT Systems Usage (Hard Skills)
• Communication with Customers (Soft Skills)
• Invoicing and Remittance (Hard Skills)
• Data Entry (Hard Skills)
• Back-Office Support (Hard Skills)

Job Summary: 

• Provide support to the Services delivery organization by validating, inputting, and processing e-orders/Statement of Work in a timely and accurate using the appropriate applications following the service level agreement, key performance indicators and escalation procedures.
• Resolve and document SWIFT delivery inquiries regarding the usage of the tooling and processes
• Liaise with the delivery organization, team members and other departments to resolve most of the administrative problems and queries.
• Ensure customer delivery and project information is maintained in an accurate and timely manner by checking or encoding timesheet entries, checking data quality and completeness 
• Be process-minded while challenging the status quo and identifying opportunities for improvement to processes, procedures, or tools.
• Be part of a global team, located in different countries and time zones.
• Exceed in operational standards including timely and accurate order entry, back order book management, reconciliation, tracking, management of delivery processes and query resolution.
• Demonstrate a high level of knowledge of systems and end-to-end supply chain processes.
• Develop strong relationships to provide excellent service delivery to account managers and customers.
• Work with customers, sales, and internal departments to maximize order book conversion for the accounts.

Skills on Resume: 

• E-Order Processing (Hard Skills)
• SWIFT Inquiry Resolution (Soft Skills)
• Administrative Problem Solving (Soft Skills)
• Timesheet Data Management (Hard Skills)
• Process Improvement Identification (Soft Skills)
• Global Team Collaboration (Soft Skills)
• Order Tracking and Reconciliation (Hard Skills)
• Customer Relationship Building (Soft Skills)

Job Summary: 

• Take responsibility for the preparation of invoices
• Carry out general typing on behalf of the department.
• Carry out database maintenance to ensure the customer database is kept up to date with accurate information at all times
• Keep Customers updated and deal with any queries that arise
• Liaise with internal departments to ensure swift resolution of any queries.
• Ensure accuracy and correct any problems
• Establishing new accounts, facilitating client requests for discretionary distributions, trust terminations
• Provide support to the International Client Banking Officers in the retention, growth and profitability of assigned client relationships
• Integrate job responsibilities within the bank and trust to maintain the highest level of client service to meet Bank of Hawaii's standards
• Achieved through providing physician and/or allied health coverage services to hospitals, clinics and groups
• Providing the highest degree of quality service and management

Skills on Resume: 

• Invoice Preparation (Hard Skills)
• General Typing (Hard Skills)
• Database Maintenance (Hard Skills)
• Customer Query Handling (Soft Skills)
• Internal Department Liaison (Soft Skills)
• Accuracy and Problem Correction (Hard Skills)
• Account Establishment (Hard Skills)
• Client Relationship Support (Soft Skills)

Job Summary: 

• Complying with client requirements and procedures
• Handle all research and resolve client problems and initiate corrective action to ensure complete client satisfaction
• Serving as the point of contact for client questions either directly from the client and/or client representatives
• Fill open client shifts and locum tenens/permanent placement daily revenue opportunities
• Represent the trust company in business activities with clients, attorneys and beneficiaries, exercising fiduciary discretion to requests
• Planning the life cycle of client computing technologies, both software and hardware
• Execute administrative reviews with a focus on compliance and risk mitigation
• Administering quarterly client service reviews with regional Managers
• Attend Information Systems security training
• Fill open client shifts and locum tenens/permanent placement daily revenue opportunities
• Provide support for the Officer, Fiduciary Advisor, or Relationship Manager by managing telephone calls, sorting and delivering mail, scheduling appointments, and compiling and assembling data
• Support, develop and maintain a high level of knowledge of the trust and agency discipline and service/product alternatives for the client
• Identify operational/training needs to improve customer service at client hospital sites
• Work with the DCEO and DCOO in creating Divisional Strategies and Workflow Processes

Skills on Resume: 

• Client Compliance Management (Hard Skills)
• Client Problem Resolution (Soft Skills)
• Client Point of Contact (Soft Skills)
• Shift and Placement Management (Hard Skills)
• Fiduciary Discretion (Soft Skills)
• Technology Lifecycle Planning (Hard Skills)
• Compliance and Risk Review (Hard Skills)
• Client Service Review (Soft Skills)