Job Summary:

• Interacts with customers and suppliers to resolve pending request or discrepancies on charges, refunds, payments and returns
• Assists the sales team in invoicing, customer returns and refunds.
• Prepares, analyzes and reviews branch reports
• Performs and answers supplier payment inquiries in coordination with the accounts payable team
• Organizes, schedules and greets customers' and suppliers' visit/meetings
• Requests building and equipment maintenance services and orders office supplies
• Performs small announcements to customers and staff
• Ensures consistent compliance with the organization’s standard operating procedures, policies and quality system requirements
• Handling of all incoming calls and emails, respond and return emails in a timely manner
• Process and receive deposit cheques
• Assist branch managers with onboarding of new agents 
• Communicate with agents, deal process department and accounting department(s)
• Coordinate and administer communication with agents regarding trad file compliance for deal processing

Skills on Resume: 

• Customer Service Skills (Soft Skills)
• Administrative Skills (Hard Skills)
• Financial Acumen (Hard Skills)
• Communication Skills (Soft Skills)
• Time Management (Hard Skills)
• Attention to Detail (Soft Skills)
• Multitasking (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Analyzing death claims to determine benefit options to beneficiaries, taking into consideration all legislative rules applicable to registered and non-registered plans
• Communicating options to executors and agents.
• Preparing final settlements and taxation of contracts when all claim paperwork is received.
• Analyzing the death benefit options available and communicating these options to the executor or the beneficiary.
• Processing of the death benefit or the continuation of the contract.
• Analyzing segregated fund claims to determine if additional units must be credited to the death benefit.
• Producing cheques for beneficiaries and closing accounts in the system.
• Analyzing the taxation of the annuity and issuing tax slips.
• Managing all correspondence on a particular file with executors and agents.
• Schedule service for customers.
• Institute's action plan for customer service.
• Advanced troubleshooting and follow-up.

Skills on Resume: 

• Analytical Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Taxation Knowledge (Hard Skills)
• Attention to Detail (Soft Skills)
• Customer Service Orientation (Soft Skills)
• Problem-Solving Skills (Hard Skills)
• Organizational Skills (Soft Skills)
• Action Planning (Soft Skills)

Job Summary:

• Opens accounts and keeps up-to-date the customer’s profiles for each account
• Communicates to customers account status, invoices and statements and delivery
• Provides technical and/or product information when requested
• Communicate to customers all ESCO policies and practices, such as the Shipping Calendar, the Parts Returns and other matters that impact on them.
• Codes invoices and remits to the Corporate office for payment
• Mails invoices to customers and shipping and receiving,
• Sends credit applications to customers and works with Accounts Receivable to assist in establishing credit terms and conditions
• Enters, processes and follows up sales orders
• Reconciles credit card sales and balances credit card processing machine
• Supports other administrative functions as part of a team environment
• Planning/ordering, backup of critical functions typically performed by others, and answering phones.

Skills on Resume: 

• Account Management (Hard Skills)
• Customer Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Policy Awareness (Soft Skills)
• Payment Processing (Hard Skills)
• Credit Management (Hard Skills)
• Sales Order Processing (Hard Skills)
• Financial Reconciliation (Hard Skills)

Job Summary:

• Processes internal requisitions, purchase orders and inventory transfers
• Updates inventory count-sheets
• Prepares orders for shipment with appropriate documentation
• Sets up new customer information in Oracle
• Sets up new vendor information in Oracle
• Sets up new product information in Oracle
• Administration of ESCO Supply and Service office
• Customer orders are entered and filled accurately and on time to the promised date
• Invoices are remitted to the Corporate office
• Accounts receivables are accukrately processed and reported
• Reconciliation of inventory between locations is accurately performed on a monthly basis

Skills on Resume: 

• Inventory Management (Hard Skills)
• Shipping and Documentation (Hard Skills)
• Database Management (Hard Skills)
• Administration (Soft Skills)
• Order Processing (Hard Skills)
• Invoicing (Hard Skills)
• Accounts Receivable Management (Hard Skills)
• Inventory Reconciliation (Hard Skills)

Job Summary:

• Assists with recruiting temporary employees from staffing agencies for operational requirements.
• Performs a variety of administrative and clerical office support activities for multiple staff ensuring timely adherence and deadlines.
• Enter new employees in Dayforce, create schedules and adjust payroll hours for warehouse staff.
• Monitors and manages office equipment, supplies, tea, cutlery, refills coffee machine, etc. to ensure the office is properly equipped.
• Plans events such as Christmas party, seasonal outings, birthdays etc.
• Reconciles the irregularities in hours of the employees.
• Manages petty cash in coordination with Finance for approved expenses.
• Updates noticeboards with announcements, internal job postings and other informative content as and when needed.
• Follows with warehouse managers regarding employees' complains and needs.
• Coordinates with the Finance department and approves invoices from staffing agencies.
• Ensures completion of new-hire paperwork, prepares new employee files and provides the relevant documentation to payroll for further processing.
• Reviews upcoming deadlines and work requirements and manages the flow of work.
• Formats and edits correspondence, presentations, proposals, reports and spreadsheets
• Assists in the preparation of regularly scheduled reports.

Skills on Resume: 

• Recruitment Coordination (Hard Skills)
• Administrative Support (Hard Skills)
• HR Administration (Hard Skills)
• Facilities Management (Hard Skills)
• Event Planning (Hard Skills)
• Conflict Resolution (Soft Skills)
• Financial Management (Hard Skills)
• Communication and Coordination (Soft Skills)

Job Summary:

• Process all payments for the 500+ weekly leases for the Vacation Rentals department
• Provide customer service to 250+ owners of weekly rental properties
• Maintain and update data in the Barefoot rental system
• Interact with owners and tenants and answer inquiries about payments
• Assist with creating check-in packages and pulling keys for weekly check-ins
• Work closely with the onsite Vacation Rentals Manager
• Provide administrative and marketing support to real estate agents in the office
• Tracking/logging branch service tickets, sales leads, and appointments.
• Utilize PC keyboarding efficiently and accurately with proficient data entry skills.
• Process hourly bi-weekly payroll and complete payroll reports
• Process electronic and physical accounts payable invoices

Skills on Resume: 

• Payment Processing (Hard Skills)
• Customer Service (Soft Skills)
• Data Management (Hard Skills)
• Communication Skills (Soft Skills)
• Logistics Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Administrative Support (Soft Skills)
• Organizational Skills (Soft Skills)

Job Summary:

• Answers/respond to incoming telephone calls in a timely manner. 
• Directs phone calls in a friendly and professional manner to recipients.
• Makes independent decisions and judgments on areas of responsibility with limited supervision. etc.
• Creates order entries for tile purchase orders and customer sales orders through internal software system.
• Tracks and follows up on orders placed.
• Completes invoicing for the branch on a daily basis.
• Communicate with the internal dispatch team and customers via phone and email.
• Takes on special projects and drives them to completion.
• Communicate clearly and concisely, both verbally and in writing.
• Follow up with and process payments from customers
• Update finance and payroll spreadsheets
• Liaise with purchasing over any discrepancies between receiving and accounts payable
• Ensure all safety documentation is received for all contractors/visitors upon arrival

Skills on Resume: 

• Effective Communication Skills (Soft Skills)
• Telephone Etiquette (Hard Skills)
• Independent Decision Making (Soft Skills)
• Order Entry and Tracking (Hard Skills)
• Invoicing Skills (Hard Skills)
• Project Management (Soft Skills)
• Customer Service (Soft Skills)
• Administrative Proficiency (Hard Skills)

Job Summary:

• Creating spreadsheets, entering data into Asset, accounting program
• Creating documents and contracts.
• Keeping a strong, professional, proactive approach with clientele. 
• Assuring we are consistent, effective, and trustworthy at all times.
• Manage communication devices including phones, cell phones, computers, etc. 
• Work with IT vendors to solve server/computer issues in a timely manner.
• Track purchase orders and comply with compulsory vendor/contractor certificates
• Maintain company office records and filing system.
• Coordinate maintenance of office equipment and purchase of supplies for  facilities and equipment
• Answering a multi-line phone system during business hours.
• Provide support services to all departments to ensure efficiency and effectiveness within the office
• Order and maintain office supplies
• Maintain the general filing system and file all correspondence

Skills on Resume: 

• Proficiency in Spreadsheet Software (Hard Skills)
• Data Entry Skills (Hard Skills)
• Document Creation and Management (Hard Skills)
• Client Relationship Management (Soft Skills)
• Consistency and Trustworthiness (Soft Skills)
• Communication Device Management (Hard Skills)
• IT Troubleshooting Coordination (Hard Skills)
• Organizational and Administrative Skills (Soft Skills)

Job Summary:

• Accurately collect, verify and forward documents to deals department
• Report sales to Real Estate Board and update instructions.
• Follow up with required documents, other brokerages for commission cheques and details omitted from lawyer information
• Liaison between agents, staff, and management team within the brokerage
• Assist the Operations and Business Development Manager with the implementation of company and branch initiatives,
• Revising procedures and protocols as deemed appropriate
• Compile month-end reports for the accounting department
• Maintain accounts payable through invoicing of bills and receipts
• Assist Manager with weekly meetings, implementation of company-related programs 
• Ensure the office is maintained, and organized and inventory supplies are stocked accordingly

Skills on Resume: 

• Attention to Detail (Soft Skills)
• Organization (Soft Skills)
• Communication Skills (Soft Skills)
• Time Management (Soft Skills)
• Adaptability (Soft Skills)
• Analytical Skills (Hard Skills)
• Teamwork (Soft Skills)
• Problem-Solving (Soft Skills)

Job Summary:

• Coordinate and manage contractor repairs and IT maintenance
• Create the office duty roster and coordinate and execute office events
• Assist with the hiring and training of front desk team members
• Establish and maintain part-time staff scheduling and verify timesheets and track vacation and sick days
• Provide and transfer knowledge to front desk team, relieve reception
• Discuss any issues, procedures, and corrective actions, and strive to resolve concerns
• Provide onboarding support to new agents and other team members
• Train agents on services and programs, seeking methods to improve and update training sessions and worksheets
• Provide support to the sales team by producing Lone Wolf reports upon request, agent stats, yearly numbers, tax worksheets, etc.
• Assist with the execution of agent-related products for lead generation, new projects and initiatives, etc.

Skills on Resume: 

• Project Management (Hard Skills)
• Event Planning (Hard Skills)
• Team Leadership (Soft Skills)
• Time Management (Hard Skills)
• Communication Skills (Soft Skills)
• Training and Development (Soft Skills)
• Analytical Skills (Hard Skills)
• Sales Support (Hard Skills)