Job Summary:

• Act as the first point of contact for all feedback for all Clinical staff
• Clinical HR duties such as the Do Not Book policy
• Performing administrative duties
• Researching, gathering and extrapolating relevant data for strategy sessions
• Diary scheduling and management
• Support on internal communications
• Assisting in the creation of presentations, documents, spreadsheets, and reports
• Providing project management support
• Ad-hoc administrative support
• Coordinating and liaising with the Head of Nursing, Lead Nurses, and Nurses in Charge

Skills on Resume:

• Effective Communication (Soft Skills)
• Administrative Expertise (Hard Skills)
• Data Analysis (Hard Skills)
• Time Management (Soft Skills)
• Presentation Skills (Hard Skills)
• Project Management (Hard Skills)
• Interpersonal Skills (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary:

• Demonstrates impeccable customer service to Clinical Operations customers including sales, patients, physicians/accounts and ancillary departments
• Resolve customer complaints via phone or e-mail
• Greet customers warmly and ascertain issue or reason for calling
• Contact customers to verify information 
• Provide troubleshooting to patients and practices regarding their cardiac device
• Call clinical & non-clinical notifications in a timely manner and document all attempts
• Comprehensive documentation of issues relating to physician, account and patient communications
• Communicate with clinical staff to resolve issues utilizing email distribution lists and resolution trees
• Communicate with AE’s, practices and patients via phone, email &/or chat and follow up with all requests in a timely manner

Skills on Resume:

• Customer Service Excellence (Soft Skills)
• Complaint Resolution (Soft Skills)
• Communication Proficiency (Soft Skills)
• Information Verification (Hard Skills)
• Troubleshooting Skills (Hard Skills)
• Timely Notification (Hard Skills)
• Detailed Documentation (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary:

• Grow patient volume in Southeast GA by building relationships with case managers, physicians and other referral sources.
• Hire, onboard and orient a team of caregivers that provide outstanding care to the patients and families in the market.
• Oversee the provision of the care to patients in their homes consistent with standards of practice, community need, agency policies and procedures, Medicare/Medicaid guidelines and State licensure 
• Assures medical records are maintained appropriately and that all clinical disciplines function according to licensure, state law, and Medicare/Medicaid standards.
• Supervises the provision of clinical nursing care to patients and provides care on an as needed basis
• Works with clinical staff to assist as needed with difficult care issues and to alter patient plans of care
• Be able to conduct patient visits with a strong focus on why ACP can offer them the best care possible. 
• Work in conjunction with Marketing and Business Development team to understand why ACP is a market leader and what can offer patients that no one else can.
• Assist in managing the safety, infection control, Quality Assurance/Performance Improvement program which includes oversight of the clinical record review and chart audits and maintenance of medical supplies
• Advises, assists and collaborates with clinicians on an as-needed basis to assess patient situations, staff problems, and coordinate physician referrals.

Skills on Resume:

• Relationship Building (Soft Skills)
• Team Management (Soft Skills)
• Care Oversight (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Clinical Supervision (Hard Skills)
• Patient Care Planning (Hard Skills)
• Marketing Collaboration (Soft Skills)
• Quality Assurance (Hard Skills)

Job Summary:

• Assists Director of Nursing with completion of all clinical paperwork related to patient care, for GAPP and COMP renewals.
• Conduct monthly supervisory visits and documents appropriately, according and compliant with state requirements.
• Able to be on-call after hours, on weekends within rotation scheduled and as needed basis.
• Identifies staff development needs and ensures that orientation is held and continuing education opportunities for clinical staff are sought and encouraged.
• Assists Director of Nursing in conducting employee performance evaluations/appraisals at the completion of the probationary period and annually thereafter within 30 days of the evaluation due date.
• Assures accurate and timely completion of incident reports in partnership with Human Resources and performs audits of nursing notes for compliance.
• Assists in the investigation of patient and customer concerns and complaints, informs the Director of Nursing of patient care and/or staffing issues or personnel issues on a timely basis.
• Assures that an adequate stock of medical supplies needed for patient care provision is available for use by staff for patient care within the home.
• Assures that home care nurses receive supervision, either directly or via other appropriate nursing staff.
• Maintains current knowledge of home care principles and practices, applicable laws and regulations.
• Attends external meetings as needed and presents information on Advanced Care Partners Services to outside sources.
• Maintains confidentiality of patient and agency information according to HIPAA guidelines.

Skills on Resume:

• Clinical Documentation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• On-Call Responsiveness (Soft Skills)
• Staff Development (Soft Skills)
• Performance Evaluation (Soft Skills)
• Incident Reporting (Hard Skills)
• Supply Management (Hard Skills)
• Confidentiality Maintenance (Hard Skills)

Job Summary:

• Accessing and maintaining the patient database (Systm1, Access and Care Planning)
• Receiving and recording referrals to Dorothy House
• Taking telephone calls and messages and providing compassionate communication to patients and families
• Organising meetings as required for the team
• Liaising closely with Multi-disciplinary team members and other staff members to support the administration of all clinical services
• Provide management and oversight of multi-location and multi-provider practices through work from home and on-site training and mentoring.
• Work alongside Senior Management and the CEO on developing and implementing strategic initiatives.
• Help oversee 60 + FTEs
• Other responsibilities include problem-solving, project management, delegation, and effective follow-up.

Skills on Resume:

• Database Management (Hard Skills)
• Referral Coordination (Hard Skills)
• Compassionate Communication (Soft Skills)
• Meeting Organization (Hard Skills)
• Team Collaboration (Soft Skills)
• Practice Leadership (Soft Skills)
• Strategic Development (Soft Skills)
• Team Oversight (Soft Skills)

Job Summary:

• Conduct medical screening tests where required, including measuring height, weight, body mass index, lung function, urine testing, audiometry, eyesight and colour perception assessment and ECG
• Ensure all results are documented in an appropriate format including accurate data entry into the various operating systems
• Heightened awareness of the requirement for medical inconfidence and data protection
• Ensure all medical documentation is correctly prepared before each candidate intake
• Complete mandatory training and undertake any clinical training required for the role
• Be responsible for operationalizing the strategic plan for their department and hospital. 
• Responsible for ensuring the assessment, coordination, implementation and evaluation of the delivery of safe and effective patient-centered care. 
• Develop a plan of care according to patient population. 
• Mentor students, colleagues and team members in patient-centered care and conduct purposeful rounding from patient and family perspective.
• Provides administrative support to assigned physicians and providers
• Administers notes and parking passes for patients

Skills on Resume:

• Medical Screening (Hard Skills)
• Data Documentation (Hard Skills)
• Confidentiality Compliance (Soft Skills)
• Document Preparation (Hard Skills)
• Clinical Training (Hard Skills)
• Strategic Operations (Soft Skills)
• Patient Care Coordination (Soft Skills)
• Mentoring and Support (Soft Skills)

Job Summary:

• Collaborates with appropriate individuals, including physicians, in resolving conflicts and problems.
• Assists Nursing Management and Clinical Staffing Office in the appropriate placement of nursing staff and has the final authority for staffing decisions during assigned hours.
• Analyzes trends in utilization of resources and recommends changes to the Nursing Directors and/or Nurse Managers.
• Collaborates with support departments to ensure supplies, equipment, and/or service is available for patient care.
• Establishes collaborative relationships with physicians to resolve clinical/operational issues.
• Holds staff accountable for policies, standards, and performance as outlined in their job descriptions.
• Identifies education needs of staff and communicates to Nursing Director and/or Nurse Manager.
• Counsels staff as appropriate and notify Nursing Director and/or Nurse Manager for further disciplinary action.
• Reports unusual activities or any flexed beds during assigned work hours to Chief Nursing Officer and the appropriate Nursing Director and Nurse Manager.
• Collaborates with the Admitting Office and patient care areas to ensure appropriate and timely placement of patients.

Skills on Resume:

• Conflict Resolution (Soft Skills)
• Staffing Authority (Soft Skills)
• Resource Analysis (Hard Skills)
• Department Collaboration (Soft Skills)
• Clinical Relationship Management (Soft Skills)
• Performance Accountability (Soft Skills)
• Staff Education Assessment (Soft Skills)
• Patient Placement Coordination (Soft Skills)