Job Summary:

• Train physicians and their staff on new or upgraded product offerings.
• Assist in new product launches, user documentation, and end-user training
• Work with marketing and end-users to translate clinical needs into customer and system requirements
• Conduct ongoing communication with other training team members as well as sales teams to ensure timely feedback after the support of procedures.
• Assist with the development and continuous improvement of internal education modules and with the delivery of the Clinical Sales Training Program.
• Assist with product education in formal settings such as trade shows, seminars, and on-site symposiums.
• Provide feedback for engineering development team members (software, hardware, etc) to ensure designs meet clinical and end-user needs
• Assist with development of research and education tools, and commercial education tools as necessary, for clinician and staff education and clinical research studies.
• Assist in the evaluation and analysis of designs and potential trade-offs to determine performance against requirements
• Assist in the evaluation of new technologies for potential integration into product concepts
• Support cases under research protocols by functioning as a physician consultant and research staff consultant for protocol, technology, procedure, and data collection support.
• Supports multiple departments including Marketing, Sales, Clinical Research, Quality, Regulatory, and Research & Development.

Skills on Resume: 

• Clinical Knowledge and Expertise (Hard Skills)
• Training and Education Skills (Hard Skills)
• Communication and Collaboration (Soft Skills)
• Technical Aptitude (Hard Skills)
• Project Management (Hard Skills)
• Analytical and Problem-Solving Skills (Hard Skills)
• Research and Development Support (Hard Skills)
• Cross-functional Team Collaboration (Soft Skills)

Job Summary:

• Manage the non-physician clinical staff in coordination with the Program Director
• Recruit and manage the onboarding of staff
• Provide initial/ongoing training and education for staff in collaboration with Clinical Education Services
• Ensure all clinical staff are performing within the scope of their license and with the highest clinical standards as well as within regulatory requirements
• Participate in community outreach and/or public events
• Manage the customer service experience and relations at the sites in coordination with the Medical Director, Program Director and Patient Experience Director
• Provide ongoing leadership training and mentoring to staff and report on performance measures applicable to the site
• Maintain budget performance and ensure financial targets
• Manage daily revenues and expenses within budget
• Participate in regulatory and accreditation preparedness and survey process in collaboration with Quality Services and Quality Manager for the Emergency Department
• Ensure compliance with all policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities

Skills on Resume: 

• Leadership and Team Management (Hard Skills)
• Recruitment and Onboarding (Hard Skills)
• Training and Education (Hard Skills)
• Clinical Excellence (Hard Skills)
• Community Outreach (Hard Skills)
• Customer Service Management (Soft Skills)
• Leadership and Mentorship (Soft Skills)
• Financial Management (Hard Skills)

Job Summary:

• Lead and develop services that utilize evidence informed practices to deliver quality patient care in collaboration with Professional Practice, Human Resources and Risk Management. 
• Optimize patient outcomes within available resources while reaching targets set internally and externally including those established through the Hospital Service Accountability Agreement (H-SAA) with the Toronto Central LHIN, 
• identified on the West Park Healthcare Balanced Scorecard and the Quality Improvement Plan.
• Develop and motivate the interprofessional team by supporting, coaching and monitoring performance, 
• Ensuring staffs are oriented to clearly defined roles, conducting performance appraisals on a regular basis. 
• Be knowledgeable about SEIU and ONA collective agreements, Occupational Health & Safety Act, College Standards and relevant legislation. 
• Responsible for staffing the service in collaboration with Staffing Office through the establishment and periodic review of master schedules, skill mix, and identifying staffing needs. 
• Recruit and interview staff with assistance from Human Resources. 
• Daily review of payroll exceptions in the Kronos and ANSOS systems. 
• Addressing staff absences through the attendance management program. 
• Recruit and contract independent practitioners for revenue-generating services (i.e. Chiropody, Massage, Acupuncture, and Chiropractic). 
• Investigates and follows up on the incident and complaint reports and takes prompt action to appropriately address the issues and keeps Northeast management up to date on all such matters.

Skills on Resume: 

• Leadership and Team Development (Hard Skills)
• Performance Management (Hard Skills)
• Knowledge of Healthcare Regulations (Hard Skills)
• Staffing and Scheduling (Hard Skills)
• Payroll and Attendance Management (Hard Skills)
• Contract Management (Hard Skills)
• Incident and Complaint Management (Soft Skills)
• Quality Improvement and Compliance (Soft Skills)

Job Summary:

• Implement appropriate human resource practices related to contract staff (i.e. ensure confirmation of annual verification of registration and liability insurance coverage, ensure criminal reference checks are completed, review and negotiate contractor fees)
• Review and manage annual budgets by providing detailed analysis on budget variances and addressing variances. 
• Responsible for Capital and Foundation submissions for funding. 
• Monitor the financial performance of the revenue-generating services and ensure budget and revenue targets are met.
• Responsible for service planning and development including developing models of care and other strategic planning initiatives, leading the interprofessional care team in accreditation preparation
• Preparing proposals for new services, revenue generation and additional funding. 
• Manage partnerships with St. Clair West Services for Seniors and Villa Columbo.
• Fosters collaborative working relationships within the interprofessional team which optimizes patient care and develops a healthy workplace.
• Enhance the patient experience with a focus on person-centered care by strengthening relationships between staff and patients. 
• Attends clinical meetings, meetings concerning clinical practice and policy, and staff meetings etc.
• Communicates with all appropriate team members, i.e. CCM, CM, MassHealth insurance representatives, Discharge (hospital) Planners, PCP, consulting MDs, Northeast Staff, etc.

Skills on Resume: 

• Human Resource Management for Contract Staff (Hard Skills)
• Budget Management and Analysis (Hard Skills)
• Grant and Funding Submissions (Hard Skills)
• Financial Performance Monitoring (Hard Skills)
• Service Planning and Development (Hard Skills)
• Proposal Development (Hard Skills)
• Partnership Management (Hard Skills)
• Interprofessional Team Leadership and Collaboration (Soft Skills)

Job Summary:

• Improve processes by promptly investigating all patient, family and staff concerns and patient and staff incidents. 
• Utilize an SBAR (Situation, Background, Assessment, and Recommendation) approach to implement recommendations.
• Utilize change management techniques. 
• Monitor customer and employee satisfaction through client/patient and employee satisfaction surveys.
• Foster a safety culture that encourages individuals to share their ideas. 
• Identify and mitigate risks that may affect the safety of patients, students, employees, volunteers, physicians and visitors. 
• Comply with the safety standards, applicable legislation and hospital policies and protocols during emergency situations
• Represent Rehab Plus to the local community and referral sources to support marketing initiatives and to promote public awareness of available programs. 
• Liaise between hospitals and agencies
• Pursue new Rehab Plus business, plan new service deliverables and develop marketing strategies, liaising with Public Relations, as appropriate.

Skills on Resume: 

• Investigating concerns and incidents (Hard Skills)
• SBAR approach implementation (Hard Skills)
• Change management techniques (Hard Skills)
• Monitoring customer and employee satisfaction (Hard Skills)
• Fostering a safety culture (Soft Skills)
• Identifying and mitigating risks (Hard Skills)
• Emergency preparedness compliance (Hard Skills)
• Community engagement and marketing (Soft Skills)

Job Summary:

• Undertaking duties and responsibilities in accordance with best practice and legislative requirements, whilst actively pursuing client's values, organizational goals and objectives
• Overseeing the person-centered needs of consumers, incorporating their choices, goals and preferences
• Delivering the highest quality of clinical care and holistic support to residents
• Demonstrating a positive leadership style with the team, residents, families and other professionals
• Ensuring timely and accurate clinical documentation
• Establish, implement, and measure performance expectations for a team of clinical team leads to ensure they are holding their teams accountable and exceeding department goals
• Acts as a clinical subject matter expert to provide support, guidance, and coaching to the department
• Oversee key operational metrics, including call monitoring, queue management, productivity, quality of delivery, and documentation
• Monitor daily activities within the department, including but not limited to complex service requests and case escalations
• Deliver continuous training to staff regarding implementation of new services, programs, and accounts

Skills on Resume: 

• Compliance and Best Practices (Hard Skills)
• Person-Centered Care (Soft Skills)
• Clinical Excellence (Hard Skills)
• Positive Leadership (Soft Skills)
• Documentation Skills (Hard Skills)
• Performance Management (Hard Skills)
• Clinical Expertise (Hard Skills)
• Operational Oversight (Hard Skills)

Job Summary:

• Monitors, and tracks coordination of care between clinicians to ensure highest quality outcomes.
• Oversees clinician caseloads and productivity levels.
• Reviews recommended care plans.
• Through direct field observation, assesses staff performance levels.
• Works collaboratively with other program managers and staff to ensure continuity of care across agency service area.
• Coordinates patient case conferences between (program) staff to ensure interdisciplinary team effectiveness is maximized.
• Actively oversees the integration of new and existing patient schedules to maximize staff productivity.
• Provide support and guidance to nursing staff around clinical best practice and service improvement, including effective use of clinical systems
• Complete group and individual clinical supervisions with Clinical Leads where direct line reporting is not undertaken by a Registered Nurse
• Maintain oversight of the Clinical Governance across services, ensuring clinical indicators are monitored effectively across all services and actions taken as appropriate to address any specific area of concern
• Maintain oversight of safeguarding concerns across all services, providing advice and support on all safeguarding matters in consultation with the Strategic Head of Services
• Support services to analyse accidents, incidents, safeguarding concerns and identify actions for the wider business to prevent further similar incidents.

Skills on Resume: 

• Clinical Oversight (Hard Skills)
• Caseload Management (Hard Skills)
• Care Plan Review (Hard Skills)
• Performance Evaluation (Hard Skills)
• Team Collaboration (Soft Skills)
• Patient Case Coordination (Soft Skills)
• Scheduling Efficiency (Hard Skills)
• Clinical Guidance and Support (Hard Skills)

Job Summary:

• Supervise all COVID testing personnel at all sites, including recruitment, hiring, orientation, training, retention, performance improvement coaching, and performance evaluation.
• Establish and implement a professional training and development program for COVID Swab Team to promote continuous learning, safe and high-quality practice, and advancement within the defined scope of work. 
• Coordinate and monitor in-service training and continuing education requirements for all COVID testing personnel.
• Act as primary liaison to SNF partners throughout the state of Ohio, and coordinate placement, orientation, and scheduling of COVID testing to meet the compliance needs of each SNF.
• Establish clinical standards for COVID Swabbing Team, and maintain accountability and responsibility for COVID testing services. 
• Develop, implement, and maintain the COVID Swab Team Training Manuals.
• Maintain and update clinical, procedures, and protocols, in alignment with regulations.
• Oversee maintenance, inventory, storage, and ordering of emergency supplies at all sites.
• Advise Executive and Senior Leadership Team in matters related to COVID testing services.
• Participate in the planning, implementation, and evaluation of clinical programs and services ensuring appropriate resources for the delivery of COVID testing and delivery of results.

Skills on Resume: 

• Leadership (Hard Skills)
• Supervision (Hard Skills)
• Training and Development (Hard Skills)
• Coordination and Liaison (Hard Skills)
• Clinical Standards and Compliance (Hard Skills)
• Documentation and Protocol Management (Hard Skills)
• Supply Chain Management (Hard Skills)
• Advisory and Communication (Soft Skills)
• Program Planning and Evaluation (Hard Skills)

Job Summary:

• Responsible for the clinical supervision of staff providing services in assigned areas as well as licensure supervision as assigned.
• Supervise approved interns
• Consult clinically with other programs
• Conduct diagnostic, functional and other mental health assessments including individual and group psychotherapy, and crisis response as directed.
• Completing and coaching staff on concurrent documentation.
• Responsible for completing and coaching staff on meeting deadlines for month end billing.
• Monitoring and coaching staff on incomplete services.
• Manage oversight of scheduling and staffing based on program needs and financial sustainability.
• Oversee productivity to ensure operating benchmarks are met and appropriate.
• Contribute to work plans for program areas and ensure accountability and follow through of tasks
• Work with external stakeholders, including state and county agencies and other related community programs to determine current and future needs of the people we serve, market programs, advocate for the people we serve, and coordinate efforts.
• Build and maintain positive working relationships with collaborating agencies.

Skills on Resume: 

• Clinical Supervision (Hard Skills)
• Clinical Consultation (Hard Skills)
• Assessment and Therapy (Hard Skills)
• Documentation and Coaching (Hard Skills)
• Billing and Deadline Management (Hard Skills)
• Staff Monitoring and Coaching (Hard Skills)
• Program Management (Hard Skills)
• Stakeholder Engagement and Collaboration (Soft Skills)

Job Summary:

• Maintain current knowledge and understanding of clinical trends, current contractual obligations, relevant state and national laws and regulations, including best practices and all grant obligations. i.e. School Linked Mental Health and Saint Louis County grants.
• Participate in the clinical orientation and on-going clinical training of all staff associated with the programs assigned in partnership with program supervisors.
• Responsible for maintaining the quality of services as guided by medical necessity and applicable licensing and regulatory requirements for areas of responsibility.
• Attend and provide clinical supervision at multidisciplinary meetings, and attend others as necessary.
• Provide in-services and training to program staff as directed.
• Provide and develop new hire training and orientation.
• Partner with other agency departments to collaborate and problem solve.
• Provide care coordination with other RMHC programs and providers
• Provide back-up for Supervisors and Managers in their absence
• Complete performance appraisals annually for direct supervisees.
• Follow all Federal guidelines in accordance with the Department of Labor s statutes and laws and any other regulatory agencies.
• Participate in budgeting and planning for programs/service areas.

Skills on Resume: 

• Knowledge of Clinical Trends and Regulations (Hard Skills)
• Clinical Training and Orientation (Hard Skills)
• Quality Assurance (Hard Skills)
• Clinical Supervision and Collaboration (Hard Skills)
• Training and Development (Hard Skills)
• Care Coordination (Hard Skills)
• Leadership and Management Support (Soft Skills)
• Budgeting and Compliance (Hard Skills)

Job Summary:

• Directs daily patient care operations through RN Case Managers, LPNs, Home Care Aides, Therapists and other personnel as assigned.
• Accountable for managing patient care salaries through control of overtime and staff productivity. 
• Plans and implements problem solving strategies when budget targets are not met.
• Accountable for staff adherence to compliance of agency policies and procedures regulatory and accrediting bodies’ requirements.
• Recruits and interviews, and selects qualified employees. 
• Responsible for the orientation of new employees.
• Ensure adequate daily staffing levels to meet patient care needs.
• Communicates with staff regularly to develop and facilitate timely, accurate and complete flow of information by staff meeting, bulletin boards, voice mail, minutes and memos.
• Participates in developing clinical and agency policy and procedure.
• Evaluates patient, significant others, physician and staff satisfaction. 
• Implements actions to establish improvements.
• Counsels, coaches employees and, as necessary, takes appropriate disciplinary action.
• Evaluates job performance of assigned staff, completes performance evaluations as per policy including in-home supervising visits as appropriate.
• Maintains competency regarding patient care visits and can performs visits when necessary.
• Completes annual competency training with staff.

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Financial Management (Hard Skills)
• Problem Solving and Strategic Thinking (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Human Resources Management (Soft Skills)
• Staffing and Scheduling (Hard Skills)
• Communication Skills (Soft Skills)
• Quality Improvement (Soft Skills)

Job Summary:

• Develop clinical operations strategy and Clinical Development Plan (set goals, objectives and metrics for success).
• Lead activities in the preparation, implementation, and completion of various clinical trials in accordance with the Clinical Development Plan.
• Develop and ensure that clinical trials achieve program objectives within established timelines, budget, and quality standards.
• Lead the identification, qualification (including development of criteria and quality audits), selection (bid and proposal, contracting) process with all external vendors to support clinical operations
• Develop strong relationships with vendors and manage all contractual agreements
• Oversee clinical operations team in the execution of clinical studies in conformance with Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) Guidelines.
• Present, patriciate and collaborate with the leadership team
• Write, review, and revise documents while maintaining high quality formal writing, scientific content, and compliance with regulatory guidelines
• Identify and store resources to support protocols, reports, forms, regulatory communications, etc.
• Approves and makes case assignments and completes staff evaluations.
• Possess a basic understanding level of electronic health records

Skills on Resume: 

• Clinical Operations Strategy Development (Hard Skills)
• Clinical Trial Management (Hard Skills)
• Vendor Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Leadership and Team Management (Soft Skills)
• Communication and Presentation (Soft Skills)
• Resource Management (Hard Skills)
• Technical Proficiency (Hard Skills)

Job Summary:

• Plan, organize, support and monitor successful clinical performance
• Manage the network as per demand needs, including on-boarding, case consultation and supervision of clinicians
• Review all reports, letters and other relevant documentation produced by clinicians
• Provide input and collaborate with the Director around organization-wide issues such as business strategies, product and services development
• Support the Director with project requests, including providing periodic analysis of product and program development needs
• Attend customer meetings with Account Managers, offer support and answer customer questions specific to Stay at Work Services
• Collaborate with other teams such as EFAP services and Crisis Management Services to coordinate service delivery
• Valid Immediate Life Support and Advanced Life Support
• Provides supervision of Case Managers, Counselor Assistants, and AoD Specialists.
• Provides orientation and training for subordinates.
• Perform all duties of a Counselor Assistant to ensure quality services to patients.
• Continuously evaluates, altars, and assists Case Managers, Counselor Assistants, and AoD Specialists in managing patients’ care plans. 

Skills on Resume: 

• Clinical Performance Management (Hard Skills)
• Network Management (Hard Skills)
• Document Review and Oversight (Hard Skills)
• Strategic Collaboration (Hard Skills)
• Project Management Support (Hard Skills)
• Customer Engagement (Hard Skills)
• Interdepartmental Coordination (Hard Skills)
• Supervision and Training (Hard Skills)

Job Summary:

• Ensure effective management and implementation of all AGYW biomedical activities in the sub-district
• Provide support to and manage sub-district clinical staff working on the program
• Establish and maintain positive working relationships across different Government Departments within the District and other stakeholders/partners
• Ensure effective and timeous planning, problem-solving, monitoring, and reporting on the program
• Manage and oversee relevant M&E activities, including the capturing, storing and reporting of all data
• Provides training and supervision to all Urgent Care Center staff, and is available 24/7 as an on-call supervisor
• Assists in the hiring process, development of operational policies and procedures, and ensures implementation in collaboration with the Director
• Establishes and monitors Urgent Care Center work schedules to make certain all shifts are covered per contract requirements
• Works with the Baltimore County Crisis Response management team to support and facilitate system wide service delivery
• Reviews and consults with staff on open cases and ensures accurate, thorough, and timely documentation
• Participates in Community Boards and Committees, developing and facilitating trainings for the community as requested
• Assists with case audits and record releases per client/agency request per standard operating procedures

Skills on Resume: 

• Project Management (Hard Skills)
• Clinical Management (Hard Skills)
• Stakeholder Relationship Management (Soft Skills)
• Planning and Problem-Solving (Hard Skills)
• Monitoring and Evaluation (M&E) (Hard Skills)
• Training and Supervision (Hard Skills)
• Policy and Procedure Development (Hard Skills)
• Crisis Management and Community Engagement (Soft Skills)

Job Summary:

• Interview, select, and hire nurses, home health aides, and other clinical personnel for placement in patient homes.
• Assures proper orientation to agency clinical practice and also to specific care needs of any patient to which a caregiver may be assigned.
• Participate in QAPI and utilization review
• Completes annual education on QAPI.
• Monitors and evaluates the performance of all assigned caregivers and takes corrective or disciplinary action where such action is warranted.
• Assures clinicians provide authorized and needed care and also assures clinicians appropriately and properly document said care on required agency forms and formats.
• Ensures and monitors completion of 60 days 485, Summaries, OASIS assessments, Pedi assessments in a thorough and timely manner by clinicians in the field. 
• Responsible for the overall approval of the content of the aforementioned documents as well as the medication and treatment plans designed specifically for the patient.
• Functions as a resource to nursing staff and other clinicians regarding patient assessment and plan of care to assure consistent and appropriate care are provided in a patient-focused manner.
• Functions as the primary contact to the patient's family and represents the agency in all matters specific to the care delivered and caregivers assigned.
• Assures effective collaboration and communication with the physician and physician office staff to develop, implement, the most effective plan of care for the patient.
• Educates the clinical staff on case management and provides specific information related to case types.
• Maintains a documentation system incorporating nursing care plans and care coordination notes into a concise, multi-disciplinary format that meets regulatory standards.
• Utilizes appropriate resources in cases that present ethical dilemmas and seeks specific expertise and consultation where deemed necessary.

Skills on Resume: 

• Recruitment and Selection (Hard Skills)
• Orientation and Training (Hard Skills)
• QAPI and Utilization Review (Hard Skills)
• Education and Compliance (Hard Skills)
• Performance Monitoring (Hard Skills)
• Documentation Oversight (Hard Skills)
• Assessment and Care Planning (Hard Skills)
• Patient Care Coordination (Soft Skills)