Updated: Aug 11, 2024 - The Client Administrator excels in managing detailed client interactions and maintaining an up-to-date client database to ensure seamless communication. Responsibilities include onboarding new clients with a focus on satisfaction, arranging essential meetings, and innovating client experiences through regular feedback and social media engagement. This role also supports marketing initiatives and event management, continuously seeking new strategies to enhance client relations.
Tips for Client Administrator Skills and Responsibilities on a Resume
1. Client Administrator, Pine Solutions, Springfield, IL
Job Summary:
- Process rental requests from clients including entry and update in the rental database
- Create cases in Salesforce for rental requests, monitor and update information
- Communicate with suppliers to confirm requests and availability of rental equipment
- Update estimated Rental end dates for equipment
- Request supplier pick up of equipment at rental end
- Audit, image and set up payment of vendor invoices for rental equipment
- Manage equipment damage invoices
- Building relationships with suppliers, negotiating cost and developing agreements that ultimately help a company grow and become more profitable.
- Providing support to the team, assisting in daily office needs and managing company's general administrative activities.
- Preparing groundwork, research and deals to buy purchase large quantities of products for customers.
Skills on Resume:
- Database Management (Hard Skills)
- Salesforce Proficiency (Hard Skills)
- Supplier Communication (Soft Skills)
- Invoice Processing (Hard Skills)
- Relationship Building (Soft Skills)
- Negotiation Skills (Soft Skills)
- Administrative Support (Hard Skills)
- Strategic Purchasing (Hard Skills)
2. Client Administrator, Crestview Associates, Reno, NV
Job Summary:
- Conduct daily activities in relation to FIF/FIFA queues, Client Exits, Datactics reports, Commission Override Monitoring.
- Provide oversight of branch processes, controls & efficiencies
- Always ensuring alignment with business strategy and objectives.
- Assist with the day-to-day administration for the team and provide support to senior colleagues.
- Understand and adhere to the Risk & Control Framework and Policy Framework specific to the role in Wealth & Investment Business Management.
- Ensure work is produced to a high level of accuracy and in a timely manner to relevant SLA’s.
- Escalate any issues as appropriate to management in a timely manner.
- Identify continuous improvements in working practices.
- Provide an excellent client service, delivering against expectations and keeping all stakeholders updated.
- Support delivery of projects
Skills on Resume:
- Queue Management (Hard Skills)
- Process Oversight (Hard Skills)
- Strategic Alignment (Soft Skills)
- Administrative Support (Hard Skills)
- Compliance Knowledge (Hard Skills)
- Attention to Detail (Soft Skills)
- Issue Escalation (Soft Skills)
- Continuous Improvement (Soft Skills)
3. Client Administrator, Horizon Enterprises, Mobile, AL
Job Summary:
- Being one of the key points of contacts for clients within operational and administrative needs
- Maintaining and reconciling client accounting records, lining up with internal and external standards
- Maintaining books and records for clients
- Onboarding new clients and undertaking regular client reporting
- Ensuring accurate information is sent to clients, consultants, and 3rd parties
- Setting up accounts to ensure are ready to trade
- Day-to-day reconciliations and bookkeeping duties
- Production of fee invoices
- Preparing groundwork, research, and deals to buy purchase in large quantities of products for customers.
- Assist teams in daily operational tasks
Skills on Resume:
- Client Communication (Soft Skills)
- Financial Reconciliation (Hard Skills)
- Record Keeping (Hard Skills)
- Client Onboarding (Soft Skills)
- Accuracy and Precision (Soft Skills)
- Account Setup (Hard Skills)
- Bookkeeping (Hard Skills)
- Operational Support (Soft Skills)
4. Client Administrator, Summit Consulting, Fargo, ND
Job Summary:
- Providing extraordinary client care and support
- Managing information to and from clients
- Keeping client database up to date
- Making sure teammates are kept up to date with client matters and info
- Onboarding new clients and ensuring they’re happy, loved, and informed at every step of journey
- Arranging meetings and calls with clients and the team
- Sending regular client happiness surveys and monitoring responses and NPS
- Looking for new ways to constantly innovate and improve clients’ experience
- Managing an engaging social media profile
- Assisting with marketing and event management
Skills on Resume:
- Client Relationship Management (Soft Skills)
- Information Management (Hard Skills)
- Database Management (Hard Skills)
- Team Communication (Soft Skills)
- Client Onboarding (Soft Skills)
- Meeting Coordination (Soft Skills)
- Survey Administration and Analysis (Hard Skills)
- Social Media Management (Hard Skills)
5. Junior Client Administrator - Real Estate, River Tech, Charleston, WV
Job Summary:
- Working closely with superior to provide quality and efficient service to a basic portfolio
- Assistance in administration of basic client portfolio undertaking basic administration with minimal supervision by superior
- Liaison with clients, client advisors and bankers on basic administrative matters
- Prepare general emails and letters for review
- Ensure timely filing of documents in line with group policy
- Maintenance of corporate records and respective database administration
- Prepare payment instructions and oversight of authorisation process in line with respective banking cut-off times
- Assistance with the co-ordination of meetings, attendance and assist in the taking of minutes at meetings
- Assisting with basic transaction management
- Maintain and Monitor task list to ensure completion on a timely basis, with minimum supervision of superior
Skills on Resume:
- Client Service (Soft Skills)
- Administrative Support (Hard Skills)
- Client Communication (Soft Skills)
- Document Preparation (Hard Skills)
- Record Keeping (Hard Skills)
- Payment Processing (Hard Skills)
- Meeting Coordination (Soft Skills)
- Task Management (Soft Skills)
6. Junior Client Administrator - Real Estate, Oakwood Services, Topeka, KS
Job Summary:
- Provide general team administration assistance
- Support the administrative team and wider business and generally act in the best interests of the division by supporting team members
- Ensure accurate and timely recording of personal time in line with group procedures and agreed recoverability
- Assist in the reviewing of WIP on client portfolio and propose any ad hoc fees
- Drafting of invoices and circulation to client
- Complete LGL Group induction
- Complete required AML training
- Attendance at any additional training provided by LGL Group
- Commencement of study towards a professional Table 5 qualification such as ICSA or equivalent
- Provide basic systems training/mentoring to trainee members of the team.
Skills on Resume:
- Administrative Support (Hard Skills)
- Team Collaboration (Soft Skills)
- Time Management (Soft Skills)
- Financial Monitoring (Hard Skills)
- Invoice Management (Hard Skills)
- Compliance Training (Hard Skills)
- Professional Development (Soft Skills)
- Mentorship and Training (Soft Skills)
7. Client Administrator, Blue Ridge Corp, Boise, ID
Job Summary:
- Arrange in-house meetings and organise refreshments
- Set up and maintain filing system
- Receive incoming mail by post and diary management
- Receive visitors where appropriate
- Type correspondence, minutes, procedures, presentations, reports, documents etc. where terms may be technical or complex, adjust spelling, punctuation and grammar
- Combine material from a number of sources in order to produce reports and distribute
- Screen incoming telephone calls, where appropriate answer routine queries and/or refer to alternative source
- Prepare graphical material for presentations including slide shows
- Organise and maintain stationery supplies and organise courier services
- Be central point of contact for all visitors to project
- Run software demonstrations for new and potential clients
Skills on Resume:
- Event Coordination (Hard Skills)
- File Management (Hard Skills)
- Diary Management (Hard Skills)
- Visitor Reception (Soft Skills)
- Technical Writing (Hard Skills)
- Report Compilation (Hard Skills)
- Communication Handling (Soft Skills)
- Presentation Preparation (Hard Skills)
8. Client Administrator, Valley Group, Helena, MT
Job Summary:
- Working closely with the Administration Co-ordinator and reporting to the Chief Operating Officer
- Providing effective assistance to the Business Services Team and the broader administration team.
- Be a team player and assist in providing effective, proactive administration support for the practice
- Responsible for ensuring all data received is accurately entered on a timely basis into appropriate applications/databases, including key industry Regulators.
- Preparing documentation to a professional standard for annual tax planning & liaising with government bodies and negotiating on behalf of clients.
- Provide appointment and diary co-ordination for clients and including the gathering and co-ordinating of information in preparation for the client appointments.
- Assist with preparing and updating training materials for new Account Executives and or Production Coordinators
- Assist in training new sales and operations team members
- Assist with creating policies and procedures for the wholesale channels
- Provide absence cover for Project Personal Assistant
- Recognize opportunities and be able to help position iDrive Supply Chain and Logistics Solutions
Skills on Resume:
- Data Management (Hard Skills)
- Documentation Preparation (Hard Skills)
- Team Collaboration (Soft Skills)
- Appointment Scheduling (Hard Skills)
- Government Liaison (Soft Skills)
- Training Development (Hard Skills)
- Policy Creation (Hard Skills)
- Strategic Support (Soft Skills)
9. Client Administrator – Corporate Services, Peak Solutions, Cheyenne, WY
Job Summary:
- Work as part of the team, contributing at team meetings, communicating effectively with colleagues and third parties, with a positive ‘can do’ approach to support the successful performance of the Company
- Take responsibility for the organisation of board meetings, including the preparation and distribution of board packs to Directors
- Attend client meetings and prepare draft minutes
- Draft letters, minutes and banking instructions
- Develop knowledge of electronic banking systems and ability to accurately generate on-line banking instructions for subsequent review and approval.
- Develop knowledge of, and comply with Apex’s policies and procedures as amended from time to time
- Take responsibility for the drafting and preparation of relevant documentation and systems data for the set up / closure of entities.
- Demonstrate an understanding of relevant legal and regulatory requirements, commensurate with responsibilities
- Carry out all tasks in compliance with legal, regulatory and internal requirements
- Produce all client reports (letters, emails, faxes, statements, investor information etc) to a high standard of accuracy
- Collaborative team which provides services to a range of corporate entities including regulated funds and fund services businesses.
- Reporting to the responsible manager, the role requires strong administrative and organisational skills and proactive client interaction, all conducted in a professional manner and in accordance with regulatory requirements, agreed client service levels and Company standards.
- Development of all staff and would support study towards a professional qualification recognised by the JFSC.
- Develop a good financial awareness, commercial awareness, and ensure debt recovery is monitored
Skills on Resume:
- Meeting Coordination (Hard Skills)
- Minute Taking (Hard Skills)
- Document Drafting (Hard Skills)
- Electronic Banking Proficiency (Hard Skills)
- Regulatory Compliance (Hard Skills)
- Legal Acumen (Hard Skills)
- Professional Communication (Soft Skills)
- Proactive Client Interaction (Soft Skills)