Job Summary:

• Be the point of contact for client stakeholders during project implementation
• Support customers’ questions and concerns, following through until resolution.
• Management of and update on progress, weekly WIPs, project planning, project escalation, engagement of required stakeholders
• Ensure delivery of agreed components in a timely manner from internal and client stakeholders
• Understand and document technical and business requirements in relation to new client implementations
• Document clients’ “as-is” processes, facilitate the creation of “to-be” processes and summarise design gaps.
• Assist in the configuration of newly onboarded clients in SaaS based software
• Support project teams by articulating bug fixes and enhancements in existing products.
• Manage and track issues using Agile methodology.
• Liaise with internal stakeholders and external vendors to ensure deliverables meet requirements.

Skills on Resume:

• Stakeholder Management (Soft Skills)
• Customer Support (Soft Skills)
• Project Management (Hard Skills)
• Requirements Analysis (Hard Skills)
• Process Design (Hard Skills)
• SaaS Configuration (Hard Skills)
• Problem Solving (Soft Skills)
• Vendor Coordination (Soft Skills)

Job Summary:

• Provide ongoing client support:
• Point of contact for existing client partnerships
• Communicate platform updates including system maintenance, new products/features, new opportunities
• Schedule regular account reviews
• Support with monthly invoicing and reporting
• Support with change management process
• Process and Platform documentation:
• Develop and document internal and client processes with support from the IT Management team / technical and non-technical stakeholders
• Product documentation based on input from successful discovery/design sessions
• Support with the creation of platform training material

Skills on Resume:

• Client Support (Soft Skills)
• Partnership Management (Soft Skills)
• Communication (Soft Skills)
• Account Reviewing (Hard Skills)
• Financial Reporting (Hard Skills)
• Change Management (Hard Skills)
• Process Documentation (Hard Skills)
• Training Development (Hard Skills)

Job Summary: 

• Managing the day-to-day Client Services Operations
• Performs required Due Diligence checks for all New and Existing Client renewals prior to Client being On-Boarded into the Bureau
• Investigates potential Clients to eliminate the possibility of fraudulent use and to protect the integrity of Experian’s database.
• Confirms Client compliance with the Privacy Act’s rules and regulations and Experian’s policies.
• Obtains completed supporting documentation for the Client account.
• Manage internal/external client communication.
• Assists Project Manager with the Implementation, enhancements and deliver.
• Provides support to internal and external Clients. Provides first-level technical support to resolve end user problems, where appropriate escalates to Tier 2 Tech Support and acts as the liaison between the user and technical subject matter experts ensuring all SLA’s are met
• Provides, assistance and support to clients in using Experian services.
• Handles incoming Client contacts within the Call Centre via phone, email, fax and mail including general customer service, issues resolution and tier 1 tech support, point of contact for all escalations.

Skills on Resume:

• Client Services Management (Soft Skills)
• Due Diligence Execution (Hard Skills)
• Fraud Investigation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Documentation Management (Hard Skills)
• Client Communication (Soft Skills)
• Project Support (Soft Skills)
• Technical Support (Hard Skills)

Job Summary:

• Help clients with all aspects of their online marketing, giving direct feedback and critiques to improve their work and success.
• Cheerlead and motivate clients who feel stuck or overwhelmed, acting as the friendly kick-in-the-booty mindset coach we all need now and then.
• Make sure all client needs are met and that clients are progressing smoothly through the program.
• Coach and consult actively all week long in short 1:1 coaching calls, larger group coaching sessions (with the support of other coaches), online chats, checking client work and giving feedback, responding to client questions submitted online, and more
• Develop new clients based on leads provided and relationships built
• Build and manage existing client relationships (account management) to ensure repeat sales and referrals
• Meet quarterly and annual sales goals
• Work collaboratively with the LATAM team, peers in other locations and commercial experts
• Ensure that the projects meet the client's expectations

Skills on Resume:

• Online Marketing Support (Hard Skills)
• Client Motivation (Soft Skills)
• Client Progress Monitoring (Soft Skills)
• Coaching and Consulting (Soft Skills)
• Client Development (Hard Skills)
• Relationship Management (Soft Skills)
• Sales Target Achievement (Hard Skills)
• Collaborative Teamwork (Soft Skills)

Job Summary:

• Collaborate with team leadership to provide ongoing client interactions
• Partner with leadership on team performance including growth and persistency
• Responsible for service and maintaining We Live Service motto by proper management of Associates and understanding of key service issues
• Collaborate effectively with other Directors of Client Service, Director of Consulting Services and Practice Leader(s)
• Serve as a visible resource to the client
• Collaborate with implementing internal controls and procedures to assure the performance necessary for excellence in client satisfaction
• Develop rapport with Benefit and P&C Producers enhancing the ‘team’ approach and service delivery to all existing and prospective accounts
• Serve as team Senior leadership on clients
• Assist in sales opportunities to prospective clients
• Assist with development and maintenance of annual budget and business plan
• Attendance of internal meetings/educational programs
• Responsible for team revenue and overall growth of team

Skills on Resume:

• Client Interaction (Soft Skills)
• Team Performance Management (Soft Skills)
• Service Management (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Client Resource (Soft Skills)
• Internal Controls Implementation (Hard Skills)
• Relationship Building (Soft Skills)
• Leadership and Growth (Soft Skills)

Job Summary:

• Act as a primary contact for users seeking solutions and providing clients with an exceptional support experience
• Address end usage questions and provide quick responses to clients
• Help others on the product team tackle difficult questions and advanced inquiries
• Documenting and troubleshooting L1 support for API inquires
• Collaborate with L2 support to escalate issues while providing customers clear and prompt communication
• Monitoring and supporting clients’ deliverables to fulfill service agreements
• Identifying processes and tasks that can be moved to the L1 support scope and team
• Analyzing recurring issues and areas that need improvement to develop further

Skills on Resume:

• Client Support (Soft Skills)
• Issue Resolution (Soft Skills)
• Team Collaboration (Soft Skills)
• API Support (Hard Skills)
• Issue Escalation (Hard Skills)
• Service Monitoring (Hard Skills)
• Process Optimization (Hard Skills)
• Performance Analysis (Hard Skills)

Job Summary:

• Finding opportunities across the business for potential projects through working closely with Client Services teams.
• Collaborating with clients to understand their business issues, building on current relationships with key decision makers.
• Drive client success by working effectively with a wide range of internal and external stakeholders.
• Serve as the ultimate owner of client satisfaction, including setting priority with Support and Implementation resources.
• Schedule and execute outreach communication plans which include drafting, maintenance, and reporting out on interactions with external clients.
• Partner with relevant internal and external clients to create solutions, projects.
• Define client research objectives, outline potential study approaches
• Develop client proposals in collaboration with the project team and account team

Skills on Resume:

• Opportunity Identification (Soft Skills)
• Client Collaboration (Soft Skills)
• Stakeholder Management (Soft Skills)
• Client Satisfaction Ownership (Soft Skills)
• Communication Planning (Hard Skills)
• Solution Development (Soft Skills)
• Research Design (Hard Skills)
• Proposal Development (Hard Skills)

Job Summary:

• Project management and product expertise consulting with clients for their Open Access programs
• Meeting with clients regularly via phone conference calls, providing timely responses to their questions, and proactively asking questions/providing suggestions to help with their implementation of FICO® Score Open Access.
• Delivering presentations to clients and prospects across functional areas including marketing, risk management, operations, IT, lines of business.
• Cultivating and maintaining effective working and trusted advisor relationships with a variety of client stakeholders, including marketing, risk, and operational management managers, project managers and senior staff members
• Reviewing marketing and other program related materials in a timely manner and clearly explaining any required or suggested changes.
• Ensuring proper representation of the FICO brand and adherence to contractual obligations within client programs.
• Making recommendations for improving efficiency, effectiveness and results.
• Attending and leading pitches for bespoke projects with the support of client services colleagues.
• Crafting and developing solutions to client’s consumer, shopper and marketing issues, 
• Working directly with analysts, client service teams and wider global Kantar colleagues.
• Presenting complex insights with credibility and impact.

Skills on Resume:

• Project Management (Hard Skills)
• Client Consulting (Soft Skills)
• Presentation Delivery (Soft Skills)
• Relationship Cultivation (Soft Skills)
• Material Review (Hard Skills)
• Brand Compliance (Hard Skills)
• Efficiency Improvement (Hard Skills)
• Solution Development (Hard Skills)