Job Summary: 

• Deliver customer-facing on-site and online training, as well as provide internal product training
• Create and revise training courseware both core and custom
• Participate in Training Needs Analysis activity with clients
• Design or revise and enhance existing training programs and materials to meet the business needs
• Assist with development metrics to determine the effectiveness of training materials and programs
• Facilitate all levels of evaluating training effectiveness
• Develop process/training documentation for all training programs
• Analyze organizational issues and opportunities to determine, develop, and implement ways to improve customer and organizational effectiveness
• Provide weekly status reports and updates of all training engagements that are active and pending engagement
• Keeping abreast of all industry standards and technologies
• Work with the customer to customize the training delivery based on the customer's requirements and culture

Skills on Resume: 

• Training Delivery Skills (Hard Skills)
• Courseware Development (Hard Skills)
• Training Needs Analysis (Hard Skills)
• Training Program Design (Hard Skills)
• Training Effectiveness Metrics (Hard Skills)
• Evaluation Facilitation (Hard Skills)
• Documentation Development (Hard Skills)
• Analytical Skills (Hard Skills)

Job Summary: 

• Training for customers, partners and colleagues
• Oversee and deliver training programs in formal (e.g. classroom) or online (e.g. Virtual or webinar) settings
• Coordinate training days for customers, book dates, send training confirmations, send user guides and follow up with clients.
• Design and update content and course material for the delivery of training including handouts, activity sheets and presentations
• Be comfortable in a customer-facing role, as well as support the sales team
• Evaluate the effectiveness of training programs and learning outcomes
• Work closely as part of a virtual team with solution architects, sales, and services
• Act as a single point of contact for the sales teams, providing guidance and information on products and solutions
• Execute a basic project management role, including managing communication, stakeholders, and customer expectation
• Maintain records of training including attendee numbers and evaluation sheets
• Maintains a safe and healthy training environment by following organization standards and legal regulations
• Be build and maintain strong cross-cultural and department relations, with colleagues in HQ and other countries.

Skills on Resume: 

• Training Delivery (Hard Skills)
• Training Coordination (Hard Skills)
• Training Material Development (Hard Skills)
• Customer-Facing Skills (Soft Skills)
• Training Evaluation (Hard Skills)
• Team Collaboration (Soft Skills)
• Product Knowledge (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Create training schedules and class agendas
• Prepare training material (presentations, workbooks, etc.)
• Execute training sessions via webinars and workshops for individuals or groups
• Ensure quality and consistency of courses
• Compile data on completed classes, attendance, issues, etc.
• Evaluate survey data to determine course effectiveness and make improvements
• Arrange and conduct onsite training when needed
• Liaising with clients for data collection after the sales process
• Responsible for the onboarding process and activating registered clients
• Managing complaints and working internally to escalate and resolve after-sales issues

Skills on Resume: 

• Training Development (Hard Skills)
• Content Creation (Hard Skills)
• Training Delivery (Hard Skills)
• Quality Assurance (Hard Skills)
• Data Compilation and Analysis (Hard Skills)
• Evaluation and Improvement (Hard Skills)
• Onsite Training Management (Hard Skills)
• Client Liaison and Support (Soft Skills)

Job Summary: 

• Responsible for the execution of all training initiatives in the Region
• Identify employee's training needs and devise a training plan in partnership with the local Client Services leadership
• Ensure all new hires receive high-quality orientation to maintain a high employee performance level and standard
• Responsible for the effective follow-up of all training initiatives and embedding of skills, capabilities and behaviors
• Create effective and engaging e-learning, webinars, collaterals and other training materials
• Track attendance and compliance with all training initiatives taking place in region and ensure measures of success are in place
• A key partner for the Team Leads to improved performance in targeted areas through training, coaching and mentoring
• Managing relationships with activated clients
• Providing application training to onboarding clients
• Proactively providing performance reports of each client for its performance based on the KPI index required, monthly

Skills on Resume: 

• Training Program Development (Hard Skills)
• Orientation and Onboarding (Hard Skills)
• Training Material Creation (Hard Skills)
• Training Evaluation and Follow-Up (Hard Skills)
• Coaching and Mentoring (Soft Skills)
• Client Relationship Management (Soft Skills)
• Analytical and Reporting Skills (Hard Skills)
• Communication and Collaboration (Soft Skills)

Job Summary: 

• Develop templates for system training materials based on the training strategy.
• Deliver specific application training based on use needs analysis.
• Create and document training materials based on key functionality across the application.
• Coordinate with product teams to keep training materials current with updated functionality and features.
• Develop additional system support materials such as user job aids.
• Completes all responsibilities as outlined in the annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Perform duties with or without reasonable accommodation.

Skills on Resume: 

• Instructional Design (Hard Skills)
• Training Delivery (Hard Skills)
• Content Creation (Hard Skills)
• Content Management (Hard Skills)
• Documentation Skills (Hard Skills)
• Project Management (Hard Skills)
• Adaptability (Soft Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Accountable for the needs analysis, design, and execution of content for a complex set of education programs related to assigned markets, lines of service and/or clients
• Drive ongoing efforts to maintain educational program alignment to segment strategies
• Collaborate with business units, cross-functional teams, and segment, client, and executive leaders 
• Ensure timely, accurate and on-budget implementation of education programs
• Maintain and refine programs in support of new or updated market segments and strategies
• Support the development and success of client-facing teams by designing and delivering comprehensive and relevant role-based training using a variety of methods
• Leverage relevant market analysis provided by segment leaders and the business development marketing team to improve go-to-market message distribution and effectiveness
• Develop, manage, and optimize delivery forums and tools including overseeing the development of training programs in Learning Management System (LMS)
• Develop project business cases with projected outcomes, and materials to support new business development and activation opportunities or enhancements

Skills on Resume: 

• Educational Program Design and Execution (Hard Skills)
• Project Management (Hard Skills)
• Training Development and Delivery (Hard Skills)
• Market Analysis and Message Optimization (Hard Skills)
• Learning Management Systems Management (Hard Skills)
• Strategic Alignment (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Program Refinement and Adaptation (Soft Skills)

Job Summary: 

• Partner closely with the Product Marketing team to learn about new product updates and releases
• Collaborate with Instructional Designer to maintain and optimize content and curriculum.
• Field internal and external inquiries and content requests for Customer Education.
• Nurture relationships with stakeholders such as Customer Success, Support, Growth, and Marketing 
• Innovate new learning programs and promote existing programs.
• Effective communication via phone and email
• Cultivate and maintain client relationships
• Communicates proactively both internally and externally to ensure a white glove experience for clients
• Represent the company in partnership with the Agent community

Skills on Resume: 

• Product Marketing Collaboration (Hard Skills)
• Instructional Design Collaboration (Hard Skills)
• Customer Education Management (Hard Skills)
• Stakeholder Relationship Management (Soft Skills)
• Program Innovation (Hard Skills)
• Effective Communication (Soft Skills)
• Client Relationship Building (Soft Skills)
• Proactive Communication (Soft Skills)

Job Summary: 

• Creating and delivering bespoke, world-class training solutions to support Client Services. 
• Help equip employees with the knowledge and skills they need to handle customer interactions with ease & expertise. 
• Planning, design, delivery and evaluation of all different types of technical and skill training through a variety of methodologies. 
• Plan, construct, deliver and evaluate all different types of training through a range of methodologies, including instructor-led training, e-learning or animation, and creating materials and workbooks. 
• Working closely with the training manager, to ensure material caters for consistency of knowledge and service. 
• Training solutions cover a wide range of topics including products, services, processes, systems, customer service skills and people development. 
• Support one business channel according to demand - one of End Investor, FundsNetwork, or Workplace Investing - with the opportunity to expand into a second as opportunity permits. 
• Scope, research, design and deliver innovative training on a range of financial products, services, processes and customer service skills that cater for all employees regardless of location
• Deliver a high-quality Induction training program virtually, or in an office environment

Skills on Resume: 

• Training Needs Analysis (Hard Skills)
• Training Design and Development (Hard Skills)
• Content Creation (Hard Skills)
• Training Delivery (Hard Skills)
• Evaluation and Feedback (Hard Skills)
• Subject Matter Expertise (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Innovation in Training (Hard Skills)

Job Summary: 

• Support a virtual/office-based buddying program for new hires in collaboration with Team Leads
• Plan, deliver and evaluate continual development workshops, and other project-based initiatives for large and small groups
• Communicate with stakeholders for sponsored training to ensure materials and approach are agreed in good time
• Construct and publish bite-sized eLearning modules and videos
• Evaluate the effectiveness of training delivery, analyze results and performance improvement and take appropriate action
• Identify and prioritize the training needs of employees through monthly Quality & Interaction Analysis, sharing forthcoming plans and results with Team Leads and Channel Leads
• Ensure training invitations are sent on time, prepare pre-work for learners and ensure training records are maintained
• Ensure suitable training solutions are designed and delivered to support customer, business and regulatory need
• Support others in the L&D team to co-ordinate, schedule and administer training solutions/programs through central Learning Management System, Cornerstone.
• Support team manager to develop training plans for the department.

Skills on Resume: 

• Program Management (Hard Skills)
• Workshop Facilitation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• eLearning Development (Hard Skills)
• Training Effectiveness Evaluation (Hard Skills)
• Training Needs Analysis (Hard Skills)
• Training Administration (Hard Skills)
• Learning Management System Administration (Hard Skills)

Job Summary: 

• Be the first point of contact for any customer queries or problems.
• Diligently log, track and react on time to all issues raised to the Helpdesk.
• Own and help to resolve any customer issue/query.
• Escalate issues to the correct team as per the processes and procedures.
• Identify and assess customers’ needs to provide appropriate solutions and alternatives within agreed time limits and follow up to ensure total satisfaction.
• Ensure excellent Customer Service is being delivered at all times.
• Constantly and incrementally improve everything we do to continually improve the service.
• Be a great team player and bring the voice of the customer to all discussions and initiatives.
• Produce and present customer service packs monthly.
• Complete initial training and provide top-up and new feature training
• Produce videos and documentation to assist with training on demand and knowledge base content creation/maintenance.

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Issue Tracking and Resolution (Hard Skills)
• Problem-Solving (Hard Skills)
• Customer Needs Assessment (Hard Skills)
• Process Adherence (Hard Skills)
• Continuous Improvement (Soft Skills)
• Team Collaboration (Soft Skills)
• Documentation and Training (Hard Skills)