Job Summary: 

• Take over new customer management during the kick-off meeting.
• Being the Main Point of Contact for Customer Communication/general matters, he ensures timely deliveries and customers’ overall satisfaction.
• Ensure proper communication channels are respected for the day-to-day activities depending on customers' inquiries (logistics, finance, warehouse, AFS, etc).
• Ensure the mutual respect of contractual terms
• Review customer's order consistency
• Anticipate and alert respective Sales Managers about potential conflict situations or failure to abide by the contractual terms.
• Report monthly about the sales administration activities, the status of the pending deliveries, and inventories.
• Update the sales forecast every month (on TM1) in coordination with the respective Sales Managers.
• Through monitoring of respective distributors (analyze purchase trends (actual/forecast).
• Money collection follow-up including payment reminders.
• Take responsibility for stock management
• Operating purchases (Suppliers’ orders and replenishment validation, Processing suppliers’ invoices, Custom clearance)
• Operating Sales (Processing incoming orders, Issuing sales invoices, Instructing a delivery, Sending invoices and certificates of compliance of the goods)
• Coordination with factories and Logistic Team

Skills on Resume: 

• Customer Management (Soft Skills)
• Communication Channels (Hard Skills)
• Contractual Compliance (Hard Skills)
• Conflict Resolution (Soft Skills)
• Sales Reporting (Hard Skills)
• Sales Forecasting (Hard Skills)
• Payment Collection (Hard Skills)
• Stock Management (Hard Skills)

Job Summary: 

• Taking inbound calls from customers regarding boiler installations, Loft and cavity insulation queries
• Qualifying leads for installations and inputting details into the system
• Responsible for dealing with customer complaints as per the complaint process and to the agreed time- frame, ensuring they are logged, processed
• Contacting customers to take payments and to ensure that the customer is happy with their quotes, and any queries are answered on time
• Understand what paperwork is needed for ECO and ensure completed and filed away correctly
• Supporting the field in any queries they may have in ensuring that all of the jobs that they install can be progressed compliantly
• Providing general knowledge and answers to frequently asked questions
• Provide support to the wider team
• A pivotal role within the team dealing with initial customer contact and orders
• Dealing with inquiries and orders via email and phone
• Contacting clients to gather correct information and confirm order details
• Supporting customers by offering product knowledge
• Managing all customer enquiries both verbal and written
• Managing and triaging email inbox

Skills on Resume: 

• Inbound Call Handling (Soft Skills)
• Lead Qualification (Hard Skills)
• Complaint Management (Soft Skills)
• Payment Processing (Hard Skills)
• ECO Paperwork Handling (Hard Skills)
• Field Support (Soft Skills)
• Product Knowledge (Hard Skills)
• Email Management (Hard Skills)

Job Summary: 

• Work with internal and external departments to resolve customer's queries, and identify the resolution of customer problems
• Respond to email and telephone communication in a timely, friendly, professional and efficient manner
• Develop product knowledge, keep up to date with product developments and offer customer advice to the resolution of their queries
• Obtain and analyze all relevant information, dealing with product and service inquiries following the company guidelines
• Communicate regularly with customers, keeping the customer up to date with developments and problems and checking the customer is happy with the service
• Listen to the customer's inquiry effectively and determine the best course of action
• Understand quickly the issues the customer is facing, with the initiative to resolve the customer queries, ask the right questions and focus on ensuring a resolution
• Reassure the customer so they are confident their inquiry will be dealt with
• Build and create lasting relationships, providing the best possible experience for the customer
• Record customer complaints and where appropriate escalate complaints to the Head of Aftercare
• Meet all complaints targets and ensure individual complaint escalation targets are met
• Maintain all relevant paperwork, keeping paperwork and filing up to date
• Deal with any other administrative duties as required by the Head of Customer Experience

Skills on Resume: 

• Query Resolution (Soft Skills)
• Email and Phone Communication (Soft Skills)
• Product Knowledge (Hard Skills)
• Information Analysis (Hard Skills)
• Customer Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Relationship Building (Soft Skills)
• Complaint Management (Hard Skills)

Job Summary: 

• Efficiently handle inbound and outbound customer call inquiries.
• Provide fast and timely solutions to all customer-related problems.
• Ensure customer satisfaction by providing excellent Customer Service.
• Be constantly guided by the company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Following the process and procedure of the Company.
• Handle sales coordination and administrative work
• Prepare sales quotations and assist with proposal preparation
• Perform data input and consolidation and ensure data accuracy
• Maintain close relationships with existing customers and negotiate service contract renewal regularly
• Prepare reports and analyses for management review
• Coordinate and liaise internally with various departments and customers
• Collect market information regularly

Skills on Resume: 

• Inbound and Outbound Calls (Soft Skills)
• Problem Resolution (Soft Skills)
• Customer Service (Soft Skills)
• Complaint Handling (Soft Skills)
• Record Keeping (Hard Skills)
• Sales Coordination (Hard Skills)
• Data Entry (Hard Skills)
• Contract Negotiation (Soft Skills)

Job Summary: 

• Manages the provision of pre-sales and post-sales service to customers.
• Delegates customer service department procedures.
• Acts as a liaison between customers, operations, sales, field service and order processing to resolve status, production, delivery and billing inquiries.
• Expedites service and repairs and manages escalation complaints.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Ensures that service and quality targets are met and adhere to the agreed Service Level Agreement.
• Provide quality analysis and reporting to aid leadership in understanding performance drivers and critical issues affecting service delivery.
• Collaborate with other departments to create programs aimed to improve performance.
• Handle incoming service calls and requests inbound and out-station from customers, dealers, sales personnel, walk-ins, etc.
• Record every feedback received in the WooCommerce customer database and Google Contact Management system.
• Arrange and coordinate in-house guided experience using blogs, toolkits, training courses, and for eReader Fans who seek a personalized service
• Follow-ups on service status, warranty claim, or replacement of eReaders
• Necessary documentation and report generation requested by management.

Skills on Resume: 

• Pre-sales and Post-sales Service (Hard Skills)
• Customer Liaison (Soft Skills)
• Complaint Escalation (Soft Skills)
• Personnel Management (Soft Skills)
• Service Level Agreement Adherence (Hard Skills)
• Performance Analysis (Hard Skills)
• Cross-department Collaboration (Soft Skills)
• Documentation and Reporting (Hard Skills)

Job Summary: 

• Develop and maintain post-sale dealer/customer relationships
• Handle all change orders and service requests that come in through email, phone or fax with promptness and 100% accuracy. 
• Properly confirm and proofread all orders to ensure complete accuracy. 
• Provide the production department with all necessary information to build and ship all orders, on time, per dealers' requests. 
• Handle status inquiries and follow through on all requests made by dealers.
• Improve product knowledge by reading and understanding product information, pricing and upgrade options and be able to effectively relay to customers and make recommendations.
• Handle all customer/dealer concerns or complaints to 100% satisfaction and properly document all information. 
• Follow up to ensure the complaint or concern is fully resolved and the dealer’s expectations have been met. 
• Assist fellow team members when needed or asked to ensure the company, sales team and associates’ success. 
• Fill in where needed as asked by the team lead, supervisor or manager.
• Coordinates and manages walk-throughs and other showings at the manufacturing facility for dealers, customers or vendors. 
• Bring a professional rapport at all times and the ability to follow through on all action items that derive from these visits.
• Uses authority and decisiveness to resolve customer problems with product shortages, delivery dates, return authorizations, shipping discrepancies, credits, and warranty policy. 
• Manages warranty inquiries and identifies timely solutions from customers and dealers.
• Occasionally coordinate shipping of homes from the foundry to the project site. Make sure transportation arrangements are made for shipping modules.
• Recommends and drives process and systems improvements continually (e.g., forms, processes, procedures, software utilization)

Skills on Resume: 

• Post-sale Relationship Management (Soft Skills)
• Order Processing Accuracy (Hard Skills)
• Production Coordination (Hard Skills)
• Product Knowledge (Hard Skills)
• Complaint Resolution (Soft Skills)
• Team Collaboration (Soft Skills)
• Walk-through Coordination (Hard Skills)
• Process Improvement (Hard Skills)