Job Summary: 

• Developing marketing campaigns focused on improving product adoption, customer retention, and expansion
• Develop a customer feedback program to help make a better product
• Creating a customer advocacy program to engage the best customers
• Playing a lead role in building community for clients and prospects
• Building a library of compelling customer stories, testimonials, and references
• Growing presence on review sites, managing customer review program, and making sure to stay up and to the right
• Leading monthly webinars, live/virtual events
• Leading  product launches and coordinating across Sales, Product, and Client Success
• Partnering with Product, Sales, and Client Success, so know what customers need and how is benefiting them
• Work in a cross-functional team providing continuous feedback to relevant departments, aiming failure prevention

Skills on Resume: 

• Campaign Development (Hard Skills)  
• Feedback Program Development (Hard Skills)  
• Advocacy Program Creation (Hard Skills)  
• Community Building (Soft Skills)  
• Content Creation (Hard Skills)  
• Reputation Management (Hard Skills)  
• Event Coordination (Hard Skills)  
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Drive Lean philosophy in Customer Relations Omni Operations processes and ensure continuous improvement via regular reviews of customer interactions and KPI data
• Identify trends to drive quality, efficiency and recommend changes in existing processes
• Ensure the required datasets (KPIs, performance metrics, contact rates) are developed and upgraded.
• Regular & consistent communication with stakeholders in the organization (Digital Development, Omni Operations PMO, Distribution Centre)
• Key player in coordinating projects impacting Customer Relations Omni Operations
• Ensure consistent and regular Quality Assurance and coordinate the development of training and coaching guidelines to ensure CR provides a consistent and best in class service
• Analyse, create, develop, and propose Customer Relations strategies in line with the Omni Ops development roadmap
• Lead and perform root cause analysis on the product and the process
• Follow-up on corrective actions internally and at the supplier
• Drive improvement projects to achieve customer satisfaction

Skills on Resume:

• Lean Management (Hard Skills)  
• Trend Analysis (Hard Skills)  
• Data Management (Hard Skills)  
• Stakeholder Communication (Soft Skills)  
• Project Coordination (Hard Skills)  
• Quality Assurance (Hard Skills)  
• Strategy Development (Hard Skills)  
• Root Cause Analysis (Hard Skills)

Job Summary: 

• Ensures the store meets its monthly goals.
• Manages local store marketing and performs regular sales calls.
• Provides necessary training to store sales staff.
• Develop positive customer relationships.
• Helps customers by matching with just the right products.
• Maintains the visual appeal of the store.
• Makes the most effective use of the store displays.
• Maintains the ability to explain product features and benefits.
• Responsible for calculating discounts and any promotions as applicable to the rental agreement or sale.
• Ensures the customer's files are set up and maintained properly.
• Qualifies customers for the product.

Skills on Resume: 

• Sales Management (Hard Skills)  
• Local Marketing (Hard Skills)  
• Staff Training (Soft Skills)  
• Customer Relations (Soft Skills)  
• Product Matching (Hard Skills)  
• Visual Merchandising (Hard Skills)  
• Promotional Pricing (Hard Skills)  
• Customer Qualification (Hard Skills)

Job Summary: 

• Be in charge of customer communication
• Take ownership of electrical tests and failure analysis on the integrated circuit
• Build close customer relationships and trust
• Assists with managing the store's customer accounts.
• Seeks and maintains knowledge of current products, pricing, sales, promotion, policies, and procedures.
• Assists with ordering products, creating purchase orders, and receiving products into the POS system.
• Assists with creating and verifying rental agreements and educating customers on agreements.
• Assists with training and developing the store's delivery and installation specialists.
• Assists with managing store inventory.
• Assists with refurbishing store merchandise.

Skills on Resume: 

• Customer Communication (Soft Skills)  
• Electrical Testing (Hard Skills)  
• Relationship Building (Soft Skills)  
• Account Management (Soft Skills)  
• Product Knowledge (Hard Skills)  
• Inventory Management (Hard Skills)  
• Contract Management (Hard Skills)  
• Training & Development (Soft Skills)

Job Summary: 

• Lead a global group of talented and dedicated Support Specialists to deliver high-quality support via chat, email, and video calls to clients and various internal stakeholders.
• Build help documentation for new products, features, and end-user workflows.
• Conduct regular team and one on one meetings to ensure that the team is actively managed and apprised of all things Megaphone and Spotify.
• Become a Spotify/Megaphone specialist and communicate this knowledge with customers, team members, and internal partners.
• Oversee the successful onboarding of new clients via project plans, video calls, and live training sessions.
• Help identify product bugs, technical issues, and report this information back to the Tech team by crafting tickets in Jira.
• Collect client feedback and/or requests in order to accurately report on these items to internal partners.
• Promote team collaboration, drive team member professional growth, and help bring about innovation within the team by working closely with individual team members.
• Ensure that all customers have a phenomenal experience using Spotify’s Megaphone product.
• Analyze prepare and deliver a high level of reporting Internal Technical Sales Team

Skills on Resume: 

• Team Leadership (Soft Skills)  
• Technical Support (Hard Skills)  
• Documentation Development (Hard Skills)  
• Stakeholder Communication (Soft Skills)  
• Client Onboarding (Hard Skills)  
• Issue Tracking (Jira) (Hard Skills)  
• Feedback Collection (Hard Skills)  
• Reporting & Analysis (Hard Skills)

Job Summary: 

• Oversee & manage National Key accounts allocated
• Ensuring orders/requests are processed as required to ensure accuracy and timely delivery of services supporting customers for prompt payment
• Ensuring ERP system database is up-to-date and matches with customer PO schedules
• Monitor each customer & debtor WIP to ensure continuous processing is maintained.
• Identify & implement process improvements to eliminate inefficiencies and improve effective reporting strategies within the departments
• Oversee & ensuring all price increments are actioned as per signed contractual agreements
• Develop & upskill the team to increase productivity/service to deliver superior efficiencies
• Book removals with large RMCs onto the database.
• Keep removal reports up to date.
• Deal with removal claims in a timely manner.

Skills on Resume: 

• Key Account Management (Hard Skills)  
• Order Processing (Hard Skills)  
• ERP Proficiency (Hard Skills)  
• Debtor Management (Hard Skills)  
• Process Improvement (Hard Skills)  
• Contract Management (Hard Skills)  
• Team Development (Soft Skills)  
• Claims Handling (Hard Skills)

Job Summary: 

• Work alongside the other removal colleagues whilst supporting the Operations move Manager.
• Monitor Move Manager removal performance through introduction, pack and delivery calls as well as service evaluation follow ups and provide weekly feedback.
• Responsible for implementing systems to ensure consignments are dispatched in a timely matter in order to avoid transit delay complaints.
• Manage and respond to any removals complaints.
• Ensure Move Manager satisfaction scores are met on a monthly basis.
• Working with a CRM System (Adobe Campaign) to manage campaigns
• Recommend what proposition to deliver to different customer segments
• Support for the company's digital transformation
• Deliver insights to key business stakeholders
• Work with the Data Science and Advanced Analytics teams

Skills on Resume: 

• Performance Monitoring (Hard Skills)
• Feedback Management (Soft Skills)
• Logistics Management (Hard Skills)
• Complaint Resolution (Soft Skills)
• CRM Skills (Hard Skills)
• Data Analytics (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Manage both end-users and distributors independently to achieve aggressive sales targets by aligning with the business global/regional strategy
• Leads/conduct negotiations, implement price changes.
• Further enhance positive customer relationship for long term business growth. 
• Work with global/region team to manage global accounts through full alignment and close communication
• Deliver an excellent customer experience for existing and prospective customers with a customer-centric mindset and ensure consistent experience across different touchpoints with Dow
• Explore & capture the growth opportunities in line with the business strategy for innovative solution in high-end markets, including unmet market needs, new applications and cross business opportunities
• Defines annual, value-creating goals consistent with business strategy.
• Builds relationships across multiple functions within internal and external customers and specifiers
• Partner with marketing to conduct market research and develop a strategic business development plan.
• Explore and clearly understand market, industry and competition dynamics timely, and share with the team to make sound business decision

Skills on Resume: 

• Sales Management (Hard Skills)
• Negotiation (Hard Skills)
• Pricing Strategy (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Strategic Planning (Hard Skills)
• Market Research (Hard Skills)
• Communication Skills (Soft Skills)