Job Summary:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer concerns
• Familiarizing with the various products inside and out for a quicker response time.
• Processing supports inquiries, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and other related concerns
• Communicating and coordinating with colleagues 
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Skills on Resume:

• Customer Interaction (Soft Skills)
• Prompt Response (Soft Skills)
• Multichannel Communication (Soft Skills)
• Issue Resolution (Soft Skills)
• Product Expertise (Hard Skills)
• Process Management (Hard Skills)
• Record Keeping (Hard Skills)
• Team Coordination (Soft Skills)

Job Summary:

• Serves department dedicated to issuing timely, accurate benefit payments to customers and channel partners.
• Support claim examiners by gathering all relevant information needed for the examiner to adjudicate claims.
• Scrubbing new incurred so that the claim is put in good order for the claim examiner.
• Ensuring the correct forms were sent, reaching out to the policyholder for applications/coverage verifications, and distribution of claims.
• Managing final reminders and returned mail.
• Terminating claims due to no further claim filed (NFCF) or age rules.
• Provide effective, customer-centric, and compliant communication to internal and external resources, clients, and partners.
• Follow up with current and prospective customers via phone, text, and email.
• Report daily to BDC manager and sales managers.
• Schedule customers to come in for service, appraisals, and test drives.
• Overcome objections and sell the appointment

Skills on Resume:

• Payment Issuance (Hard Skills)
• Claims Support (Hard Skills)
• Document Scrubbing (Hard Skills)
• Form Verification (Hard Skills)
• Mail Handling (Hard Skills)
• Claim Termination (Hard Skills)
• Customer Communication (Soft Skills)
• Appointment Scheduling (Hard Skills)

Job Summary:

• Ensure customers are contacted in line with expectation of both the customer and the business and interactions are recorded in line with expectations.
• Responsible for assessing the customer’s creditworthiness, including assessing affordability, sustainability and suitability, using company applications.
• Representing the Company, embodying vision of “Lending a Helping Hand When Others Don’t” – whilst ensuring it is the right and fair outcome for customers
• Responsible for contributing to growing Area in line with company procedures and promoting ‘Recommend a Friend Scheme’ to any new and existing customers.
• Complete the required standard administrative procedures to ensure all monies are banked, balanced and accounted for using the company applications.
• Provide ‘holiday cover’ for colleagues when they are on annual leave and conducting effective handovers to ensure service levels & performance are maintained to the required standard.
• Sales support to customers through phone, email and social media channels
• Articulate product/service knowledge to effectively resolve issues
• Resolve customer complaints in a professional manner
• Creating and maintaining rapport through updating and preserving Clients information in the database

Skills on Resume:

• Customer Contact (Soft Skills)
• Credit Assessment (Hard Skills)
• Company Representation (Soft Skills)
• Area Growth (Soft Skills)
• Financial Administration (Hard Skills)
• Holiday Cover (Soft Skills)
• Sales Support (Soft Skills)
• Complaint Resolution (Soft Skills)

Job Summary:

• Responsible for answering telephone calls/emails and providing necessary information and feedback on stocking levels order status, order tracking and order entry.
• Provide alternative products/solutions for out of stock or long lead time items to meet customer needs.
• Maintain a high level of attention to detail.
• Work towards maintaining a 24 hour turnaround time on customer purchase orders.
• Maintain up to date and a high level of technical knowledge ensuring that best advice and technical assistance is provided to customers and team members.
• Responsible for administrative management
• Identify roadblocks and inefficiencies in business processes to ensure customer requirements are met efficiently, according to quality expectations and within required timelines.
• Answer incoming user requests on Intercom and other digital platforms
• Coordinate, prioritise and delegate user requests to the right people within the team
• Track, monitor and advocate for technical bugs and new feature requests from users
• Respond to large community of followers on social media
• Reply thoughtfully to App Store reviews

Skills on Resume:

• Order Management (Hard Skills)
• Solution Provision (Soft Skills)
• Attention to Detail (Soft Skills)
• Order Turnaround (Hard Skills)
• Technical Knowledge (Hard Skills)
• Administrative Management (Hard Skills)
• Process Optimization (Hard Skills)
• Digital Coordination (Hard Skills)

Job Summary:

• Manage incoming and outgoing calls to customers for the IESO HAP and AFT program in Extended Measure appliance approvals
• Monitor and comply with call center standards
• Administrate, maintain and update telephone software (Telex) and hardware with assistance of Program Leads and IT
• Assist the team by performing calls and administrative tasks
• Ensure all communications are completed in accordance with Greensaver’s Customer Service Mandate
• Manage the client relationship professionally and positively, gain understanding of client conservation goals, objectives, and requirements tailoring services and communications to meet expectations
• Meet all quality and accuracy standards as written within training documents
• Follow all schedule and Utility requirements as outlined within the training documents
• Resolve customer queries in line with the specified service level agreement
• Interface with other teams within Emerging Products, Wholesale Markets, Customer Markets and externally to resolve the customer issue
• Reduce customer effort and increase customer advocacy
• Ensure cases are accurately logged with clear and concise notes

Skills on Resume:

• Call Management (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Software Administration (Hard Skills)
• Team Support (Soft Skills)
• Client Relations (Soft Skills)
• Quality Standards (Hard Skills)
• Query Resolution (Soft Skills)
• Case Documentation (Hard Skills)

Job Summary:

• Manage customer list with regular contact via all communication sources including onsite visitation.
• Advise customers on new products and upgrades to equipment as needed per the right solution for the customer and their business.
• Research and train on technology that could enhance customer solutions.
• Understanding the technology that Phone Works provides so as to provide excellent customer service to clients and secure longevity in the relationship.
• Provide customers with proposals for additional equipment or new systems.
• Assess customer’s phone lines and internet services advising on new products and services that benefit their current and/or future needs.
• Support users during the purchasing process as the point of contact after each sale is complete.
• Advise buyers and actively offer buyer protection services in order to strengthen customers' connection with marketplace.
• Create and update English content for the Chatterbug help section and similar documents
• Ideate and carry out special projects to turn fans into super-fans (e.g. branded merch)

Skills on Resume:

• Customer Management (Soft Skills)
• Product Advising (Soft Skills)
• Technology Research (Hard Skills)
• Solution Training (Hard Skills)
• Proposal Provision (Hard Skills)
• Service Assessment (Hard Skills)
• Purchase Support (Soft Skills)
• Content Creation (Hard Skills)