• In a forward deployed role, manage and provide software and systems integration support during the sales process by designing and implementing applications on the Striim Platform.
• Work directly with customers to gather an understanding of IT architecture and system, understand the technical requirements of the project and execute the validation of Striim through proof of concepts.
• Help demonstrate and communicate the value of Striim to prospective Partners and Customers.
• Document the end-to-end technical process, contributing to an internal knowledge base for other teams to replicate cloud migrations.
• Develop knowledge and capacity to test and integrate the Striim Platform with a variety of Enterprise Data Platforms, Systems and Architecture including: SQL, RDBMS, Data Warehouses, Kafka, cloud computing services, Linux/Unix, Data Security/Masking.
• Develop and maintain a broad knowledge of enterprise IT architecture and systems, cloud computing services, Big Data platforms, Business Intelligence software, ETL Platforms, Kafka, Traditional SQL and NoSQL RDBMS, Data Replication solutions.
• Work with customers' CSAMs, Support Engineers and other Microsoft contacts. 
• Help customers develop new collaborative experiences  
• Help customers migrate to the Cloud and implement hybrid architectures, carry out skill transfers

Skills: Systems Integration Support, Customer Requirements Analysis, Value Demonstration, Technical Documentation, Platform Integration, IT Architecture Knowledge, Cloud Migration Support, Collaborative Experience Development

• Provide first-line field technical support for Mitel’s telecommunication equipment and third-party products.
• Deliver a high standard of customer service.
• Respond to SAP Service Notifications or use the client's fault management tools to diagnose and resolve technical faults and meet agreed contractual obligations.
• Take ownership of users’ technical issues and identify appropriate solutions to resolve service incidents and requests. 
• Act as the central contact point for field customer incident escalations and be responsible for progress and closure.
• Escalate incidents to other support teams or 3rd Parties following defined procedures and escalation timescales.
• Work with third-party maintainers to resolve technical issues on voice and data solutions.
• Support users with best practice guidance and advice for using core technology tools, as part of continuous improvement.
• Share information and specialist expertise to support colleagues in the successful delivery of tasks and to assist professional development.
• Maintain and develop technical awareness of Mitel service offerings, products, and relevant technologies. 

Skills: Field Technical Support, Customer Service Excellence, Fault Diagnosis, Incident Management, Issue Escalation, Third-party Collaboration, Best Practice Guidance, Technical Knowledge Development

• Responding accurately and expertly to technical requests by providing all elements of response,
• Establish and maintain close and trustworthy relationships with customers  
• Solve complex problems, of critical economic implication for customers and requiring a thorough knowledge of infrastructure architectures (Active Directory, networks) and Unified Communications and Collaboration technologies (Office 365 with mainly SharePoint, PowerPlatform and PowerApps skills) 
• Strongly involved in, commissioning and repair of UPS systems (incl. battery) and 48 Volt systems (telecom) at the customer's site
• Take care of troubleshooting and elimination in systems and components
• Prepare the documentation of the work and make an effort to complete the scheduled assignments in a targeted manner
• Create and maintain knowledge articles and update relevant knowledge databases.
• Analyze and propose improvements to infrastructures and systems

Skills: Technical Support, Relationship Management, Problem Solving, Infrastructure Architecture, UPS System Management, Troubleshooting, Documentation Preparation, System Improvement Analysis

• Participates in product training and accreditation to maintain technical proficiency in new products and applications.
• Act by Mitel’s information security policies and execute particular security processes 
• Required to report security events or potential events or other security risks to Mitel.
• Residential sites perform the relevant tasks (Admin, MAC, Capacity planning, Small Project Planning, etc) as detailed in the Site Operating Procedure (SOP) document for that client.
• Provide detailed and accurate notes in real-time on the progression of service notification tasks for internal and external viewing.
• Carry out MAC, Installation, and Upgrade tasks
• Provide detailed problem reports to the Regional Service Manager or Service Delivery Manager using the recognized management tools.
• Contribute to Mitel revenues by promoting the products and services available to the client base and report any sales opportunities.
• Contribute to Mitel revenues by charging for work not covered by the client's maintenance contract by contacting the Service Delivery Manager for the client or channel support desk.

Skills: Technical Training, Information Security Compliance, Risk Reporting, Site Operation Management, Real-time Documentation, Installation and Upgrades, Problem Reporting, Revenue Enhancement

• Be responsible for the security and maintenance of all allocated tools, equipment, and inventory.
• Participate in the development and implementation of new service products.
• Always seek to promote Mitel's interests within the Client's account
• Co-ordination of MAC work
• Scheduling and taking full system backups within core hours
• Basic technical advice on system configuration and system capacity
• Self-improvement and Accreditation renewal utilizing MOL and LMS learning packages.
• Considerable interpretation of data, independent judgment, and product knowledge in order to handle varied situations.
• Comply with all Mitel and Client site-specific Health and Safety procedures and requirements.

Skills: Equipment Security Management, Product Development, Client Relationship Management, Project Coordination, Data Backup Scheduling, System Advisory, Continuous Professional Development, Analytical Judgment

• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills, oral, written and presentation
• Strong organization, planning, and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
• Passion for customers' success and focus on delivering a great customer experience.
• High level of personal integrity, support and promote teamwork and cooperative effort

Qualifications: BS in Network Security with 3 years of Experience

• Experience with virtualization technologies and cloud-computing platforms e.g. Azure, AWS.
• Solid understanding of OS & Networking advanced concepts.
• Solid understanding of Windows Systems administration and MS Active Directory.
• Knowledge and experience of Web technologies (JSON, REST).
• Knowledge & experience of Software Development Lifecycle.
• Knowledge of CI/CD deployment models.
• Experience with Agile software development methodologies (Scrum, Kanban etc.).
• Ability to work effectively in a globally distributed team, multi-task, and learn quickly.
• Strong written, verbal communication and leadership skills

Qualifications: BA in Software Engineering with 5 years of Experience

• Ability to work with Microsoft Office suite
• Experience with Windows operating systems 
• Experience in PC Hardware Maintenance and support
• Works well with minimal supervision
• Good problem solving skills
• Ability to pick up new skills quickly
• Ability to work under pressure
• Ability to meet deadlines and produce high quality work
• Excellent interpersonal skills/customer relationship skills 
• High level of mechanical/electrical aptitude
• Experience in maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs 

Qualifications: BS in Electrical Engineering with 1 years of Experience

• Excellent communication skills and strong writing and presentation skills
• Ability to manage executive relationships, both internally and with customers, to create business transformation
• Passion for technology, both consumer and enterprise
• Fluency in Dutch and English languages 
• Dell PC & Laptop hardware repair experience 
• Experience in an SLA-driven environment
• Experience with ticketing systems (BMC Remedy)
• Experience in read and follow written documentation
• Ability to time management
• Experience imaging and deploying software via SCCM

Qualifications: BS in Information Technology with 2 years of Experience

• Basic understanding of the elements, functions, and inter-dependence of all parts of a POS system
• Excellent written and verbal communication skills as well as interpersonal skills
• Possess the accountability and personal responsibility to own and drive results
• Ability to work independently and as part of a team environment
• Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint
• Possess excellent problem-solving and analytical skills
• Ability to effectively manage multiple projects with strong organizational skills, attention to detail and logical problem-solving skills
• Ability to work independently and as part of a team
• Strong organization, time management, project management, and negotiation skills.
• Openness and ability to learn new skills and technologies in a fast-paced environment.
• Ability to empathize with customers and convey confidence while building strong relationships.

Qualifications: BA in Computer Science with 3 years of Experience