• Support the Product Group on customer communication by providing failure analysis and 8D reports
• Define troubleshooting procedures for field failures and field returns based on product requirements
• Perform failure analysis on returned parts, sub-assembly and full systems
• Apply problem-solving methodology and work closely with other business functions to accomplish root cause investigation (8D)
• Define and implement test procedure and test setup to validate the failure mode and validate root cause identification
• Define and map the failure modes across the installed base, make a Pareto analysis and follow up on corrective action execution
• Report in an accurate way the required metrics and KPI related to field failure
• Propose and validate corrective and preventive actions in collaboration with other business functions
• Perform failure analysis on part returned from the field and escalate to engineering when necessary
• Provide input for new product development and new product requirements to improve customer satisfaction
• Be an active part of the quality improvement process reporting lessons learned
• Support internal and external repair centers to define the troubleshooting and failure analysis procedure

Skills: Failure Analysis, Root Cause Investigation, 8D Problem-Solving, Troubleshooting Setup, Test Development, Pareto Analysis, KPI Reporting, Quality Improvement

• Communicate customer requirements and expectations within Qorvo
• Communicates product reliability testing status to the customer
• Works with the involved parties to enable the success of new product development and sub-projects within the product development schedule
• Work with Product Engineering, Design, and Manufacturing teams
• Determine root cause and assess potential reliability risks related to quality and yield excursions
• Review, refine and publish FA and 8D reports to customers for quality incidents
• Coordinate cross-functional teams and publish high-quality customer reports
• Be responsive to customer needs
• Interact with customers and sales on quality issues and close all issues on time
• Travel to customers and supplier sites to assist in product quality problem-solving and communications, both domestic and international
• Establish systems and processes to enhance responsiveness to customer requirements and assist in driving overall quality improvement for Qorvo

Skills: Customer Requirements Communication, Product Reliability Updates, New Product Development Support, Cross-Functional Collaboration, Root Cause Analysis, FA and 8D Reporting, Quality Issue Resolution, Customer Quality Problem-Solving

• Develop a strategy to manage specific customer accounts
• Lead customer quality issue resolution
• Interacts with the customer to satisfy their requirements
• Understand customer-specific requirements
• Maintain daily quality (PPM/other KPI targets) and cost (internal/external costs) data for all requirements.
• Actively engage the site production team to drive manufacturing improvements
• Support new business opportunities and new product development programs
• Gather warranty data, generate warranty charts, analyze trends and prepare warranty reports for each assigned OEM to reduce warranty cost
• Support change management programs customers, and at plant level.
• Fulfill/Submit all new parts submission (PPAP) requirements
• Interact closely with cross-functional Teams to perform Advanced Product Quality Planning for new product launches and Advanced Quality Planning for product and/or process changes.

Skills: Customer Account Strategy, Quality Issue Resolution, Customer Interaction, KPI and Cost Tracking, Manufacturing Improvement Support, Warranty Data Analysis, Change Management Support, New Product Quality Planning

• Assess Operations needs and deliverables required for successful market entry in the UK and roll out together with HQ Operations team
• Roll up your sleeves and help set up local Operations processes from the ground up
• Hire and manage a team of operations specialists to scale business operations in the UK
• Be the first point of contact for customers and accompany them throughout the entire onboarding process [during the launch phase only]
• Excite customers during every interaction and support them with expertise
• Perform Know Your Customer (KYC) analysis and prepare customer due diligence documents for customer acceptance [during the launch phase only]
• Advise and support customers via telephone, e-mail, or chat and process their inquiries [during the launch phase only]
• Drive the continuous optimization of processes in the operations department
• Interface with key customers to ensure customer satisfaction and review requirements to meet customer specifications
• Work with the internal technical organizations and teams (such as design, assembly, and product testing) to ensure high-quality products are achieving

Skills: Operations Setup, Team Management, Customer Onboarding, KYC Analysis, Customer Support, Process Optimization, Customer Satisfaction, Cross-Functional Collaboration

• Improving customer service processes and operating models to support current and future customer service operations, sales and business needs.
• Improving operations by monitoring efficiency and productivity, identifying and resolving problems, preparing and completing action plans
• Preparing performance reports and insights by collecting, analyzing, and summarizing data and trends
• Accomplishing human resource objectives by developing and harmonizing recruiting, onboarding, training and coaching practicalities
• Ensuring the maximum use of contact center technology, ie. WFM, contact handling system, chatbot
• Supervisor duties and leading the well-being at work process for one's team
• Participating in Product teams to represent the Voice of the Customer and driving key decisions and priorities to meet Customers’ quality expectations.
• Leading multi-functional quality teams and continuous improvement programs to enhance product quality
• Managing customer communications including PCN, FA reports, Quality Alerts, etc
• Developing quality metrics to measure and improve business outcomes and customer experience
• Creating and maintaining a system to track customer quality-related inquiries and responses.

Skills: Customer Service Process Improvement, Operational Efficiency Monitoring, Performance Data Analysis, HR and Training Management, Contact Center Technology Utilization, Team Leadership, Voice of Customer Representation, Quality Metrics Development

• Review performance metrics and prioritize data-driven improvement activity
• Conduct Root Cause and Corrective Actions based on internal metrics and customer Quality Notifications
• Guide production leads in continuous quality improvement activities based on lean principles
• Review customer scorecards and target areas of concern
• Conduct internal QMS audits to monitor conformance and determine areas for improvement
• Set quality goals and improvement plans
• Take responsibility for reviewing/Improving Control plans
• Interface with customers for completing the delivery of the order including presentation of the lot data packages, FAIs if needed and any PO changes.
• Verify all quality contractual requirements have been met and lessons learned from the customer orders have been documented.
• Participate in any PDR or CDRs. 
• Attend all sales order closeout meetings

Skills: Data-Driven Improvement, Root Cause and Corrective Actions, Continuous Quality Improvement, Customer Scorecard Review, QMS Auditing, Quality Goal Setting, Control Plan Review, Customer Order Management

• Supports customer accounts through direct customer interaction
• Responding to customer issues quickly and effectively
• Maintaining customer contracts from product development through production
• Oversee analysis of products in response to customer complaints
• Determine solutions to production quality problems to meet customer requirements
• Handles Production Part Approval Process and provides documents to customer
• Conducts measurement system analysis and statistical process control for key processes
• Ensures a smooth and timely launch of new and changed products
• Handles customer returns and uses company tools to provide frequent status updates to affected customers
• Works effectively with test, design, product, and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers

Skills: Customer Account Support, Issue Resolution, Contract Management, Complaint Analysis, Production Quality Solutions, PPAP Documentation, Statistical Process Control, Product Launch Management

• Lead quality activities to improve customer quality and satisfaction, while reducing warranty costs, claims, early failures, customer complaints and technical service requests. 
• Provide a positive customer experience through building strong relationships through timely problem resolution.
• Demonstrate leadership by providing prompt technical and cross-functional problem-solving support to UCA and the dealer network 
• Initiating and leading customer quality and service investigations, effective root cause analysis and complete problem resolution.
• Collaborate with Warranty, Engineering, Manufacturing Quality, Supplier Quality and other teams to ensure field issues are resolved promptly through approved methodologies such as the 8D process.
• Maintain pipeline of customer quality and product support improvement opportunities, prioritize and manage multiple projects, and complete QAR activities in an expedited timeframe with a persistent focus on customer satisfaction.
• Obtain feedback from the field, and participate in field visits as appropriate, to investigate product and service issues, and follow up with specific actions to resolve the issues.
• Review conformance to customer requirements, and improvement opportunities and ensure products and processes meet requirements.
• Develop relationships with dealers and internal and external customers that foster a high level of commitment to constant improvement in product quality and support.
• Lead/Direct customer issues to closure by gathering appropriate teams and leading problem-solving using tools

Skills: Customer Quality Improvement, Warranty Cost Reduction, Technical Problem Resolution, Root Cause Analysis, Cross-Functional Collaboration, Project Prioritization, Field Issue Investigation, Customer Relationship Building

• Organizes designs, implements and maintains quality assurance protocols and methods for processing materials into partially finished or finished products
• Key participant in planning, implementing and managing compliance of manufacturing and production processes with internal and external safety, quality and regulatory standards requirements for worldwide distribution
• Organizes design methods and procedures for inspecting, testing and evaluating the precision and accuracy of production processes, production equipment and finished products
• Collaborates on analysis of reports and production data to identify trends and recommend updates or changes to quality standards and procedures when necessary
• Develops methods for testing, sampling and training
• Act as an internal consultant by providing technical guidance on most complex projects
• Works with quality inspection supervisors to train and oversee inspectors in their use of control forms, and procedures, and correcting quality problems 
• Coordinates project teams to ensure a successful launch of new products
• Key participant in planning, implementing and managing compliance of manufacturing and production processes with internal and external safety, quality and regulatory standards requirements for worldwide distribution
• Works with quality inspection supervisors to train and oversee inspectors in their use of control forms, and procedures, and correcting quality problems
• Key member of FMEA Development serving as key member liaison between Manufacturing Engineering and Design Engineering.

Skills: Quality Assurance Protocols, Compliance Management, Production Process Evaluation, Data Trend Analysis, Testing and Sampling Methods, Technical Guidance, Inspector Training, New Product Launch Coordination

• Work actively with customer-facing teams to set expectations with customers regarding released product quality including manufacturing controls and capabilities, complaint processes and expectations, specifications and revisions.
• Interface directly with customers as the lead contact for all customer issues and inquiries
• Share appropriate technical documentation with customers including customer drawings/revisions and formal company documents and specifications.
• Manage an active internal and 3rd party onsite service system to respond to customer needs for CPC customers around the globe and in multiple industries.
• Manage communications with customers on improvement initiatives to address customer issues from product failures or audits.
• Manage technical disposition of all customer product returns.
• Collect, review and manage customer satisfaction data and establish data sources for customer satisfaction data. 
• Partner with senior leaders to establish company strategies based on this data.
• Drive internal strategies for product quality that meet the needs and requirements of all industries and standards in which product is utilized.
• Coordinate with legal and business leaders for all customer quality agreements.
• Mentor cross-functional personnel on the customer-issue process. 

Skills: Customer Issue Resolution, Technical Documentation Sharing, Onsite Service Management, Improvement Initiative Coordination, Product Return Management, Customer Satisfaction Data Analysis, Product Quality Strategy, Cross-Functional Mentoring

• Strong verbal and written communication skills
  
• Demonstrated strong analytical and problem-solving skills
• Ability to work in teams and collaborate effectively with people in different functions
• Ability to take the initiative and drive for results
• Strong time management skills that enable on-time project delivery
• Ability to work effectively in an interrupt-driven, fast-paced and rapidly changing environment
• Demonstrated ability to build strong, influential relationships
• Ability to interface and build relationships with customers and internal TI functions – both in the business and in the fab
• A strong background in Electrical Engineering, Physics, or related engineering fields of study
  
• Ability to manage customer expectations, and drive for results within TI to ensure that customer expectations are met
• Have a passion for meeting customer needs and be able to influence without direct authority

Qualifications: BS in Mechanical Engineering with 2 years of Experience

• Experience in a high technology/high volume manufacturing environment
• Experience with Power BI, Oracle, and other commercial databases
• Must have proficiency in data synthesis
• The ability to interpret design prints
• Experience working with a wide range of Quality Tools
• Exceptional customer interface and problem-solving skills
• A good working knowledge of  risk assessment (fault tree analysis, FMEA) and mitigation
• Excellent technical communication and project management skills
• Ability to interface with multiple internal functions and external parties in all global regions
• Must have strong communication skills

Qualifications: BA in Industrial Engineering with 3 years of Experience

• Related experience in the areas of server design and deployment
• Experience in product quality, reliability, or product engineering, preferably in semiconductor logic SOC.
• Possess strong technical knowledge of server products, and architecture, and understanding of AMD components. 
• Experience with semiconductor manufacturing and test flow, including fab, bump, assembly, and test.
• Strong understanding of end-to-end system/component/process interactions
• Customer-facing experience with the ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization. 
• Highly organized, able to prioritize, and juggle multiple work streams to tight deadlines
• Experience dealing with customers as the focal point for quality discussion and continuous improvement.
• Effective presentation and communication skills, good negotiation skill 
• Ability to work both independently as well as in teams and across business units to accomplish tasks on time
• Fluent in both spoken and written English and Chinese.

Qualifications: BS in Quality Engineering with 12 years of Experience

• Customer quality experience in electronics products.
• Experience in quality operation or System Data Center and Automotive Industry Support
• Working experience in PCBA Testing/Troubleshooting processes.
• Knowledge of SMD (Surface Mount Device), SMT (Surface Mount Technology), and Assembly manufacturing practices and controls.
• Knowledge of Data Center operation and management, familiar with server architecture and technology.
• Strong ability in data analysis and familiarity with QA analysis tools.
• Strong experience in structured problem-solving
• Knowledge of ISTS 16949 requirements and Statistical Quality Control.
• Knowledge of standard quality tools such as FMEA (Failure Modes Effect Analysis), SPC (Statistical Process Control), 8D, etc.
• Good verbal and written communication skills in English and Chinese.

Qualifications: BS in Manufacturing Engineering with 4 years of Experience

• Experience in the field of quality management in a production plant
• Experience in the automotive or electronics industry
• Good command of English
• Knowledge of the quality requirements of the automotive industry and OEM customers
• Practical knowledge of tools Control Plan, Flow Diagram, FMEA, MSA, PPAP, 8D, 5Why
• Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Excellent work organization and problem-solving skills
• The ability to conduct audits
• Excellent communication skills, able to speak clearly and persuasively in positive or negative situations
• Have Continuous Improvement Mindset – Constantly challenge the status quo, leverage technology advancement to create positive changes

Qualifications: BA in Operations Management with 2 years of Experience

• Experience in a quality role, in the semiconductor industry and customer communications experience
• Experience with applicable quality tools such as Pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem-solving methodology
• Thorough understanding of requirements associated with the ISO 9001 quality standard.
• Proficient and practiced level of Business English both Written and Spoken.
• Strong communication skills with leadership ability to drive all action
• High accountability to achieve the goal
• Excellent customer management skills, with problem-solving skills
• Must have solid analysis skills, and result-driving
• Accountability – Hold high-performance standards for self and others, do not avoid making difficult decisions when needed
• Strong teamwork, and able to exhibit objectivity and openness to others' views

Qualifications: BS in Electrical Engineering with 5 years of Experience

• Demonstrate skills in preventive quality methods and compliance, and statistical data analysis, critical thinking, structured problem solving (8D)
• Demonstrate skills in the use of metrics to identify opportunities and business process improvement.
• Demonstrate skills in managing customer quality issues
• Experience setting up the product, and process quality control for the equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process, and system audit.
• Strong communication, leadership, and management skills.
• Experience in Functional management, compliance Engineering, Operations, Quality, or Reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem-solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero-defect manufacturing processes, inspection methods, and tools.

Qualifications: BS in Materials Science Engineering with 9 years of Experience

• Experience in the Semiconductor field or Quality experience
• Broad technical knowledge of semiconductor wafer fab, assembly and test processes
• Familiarity with Automotive quality, industry standards including ISO 9001 and IATF16949, 8D problem solving, FMEAs, Lean principles and Six Sigma methodology
• Excellent written and verbal communication skills 
• The ability to explain complex technical issues to customers
• Excellent problem-solving skills
• Must be team-oriented, collaborative, and a willingness to learn
• Excellent project management skills 
• The ability to prioritize the workload, proactively address problems and meet deadlines
• Ability to travel to suppliers, subcontractors, and customers (domestic and international)

Qualifications: BS in Supply Chain Management with 4 years of Experience

• Experience with diverse skills (Process Engineering, Technology Development, Reliability, Process Integration, Project management)
• Experience in semiconductor manufacturing process and quality systems
• Strong communication skills, both verbal and written
• Strong organizational skills
• Demonstrated ability to manage multiple tasks simultaneously and able to react to shifting priorities to meet business needs.
• Previous customer support experience
• Results-oriented and focused on quality of work
• Excellent structured problem-solving skills
• Ability to work effectively and efficiently with diverse teams and clients
• Strong presentation and technical writing skills

Qualifications: BS in Systems Engineering with 6 years of Experience

• Experience preferred in a technical environment within the medical device, healthcare, or pharmaceutical industries.
• Excellent problem-solving and analytical skills.
• Strong organizational skills, with the ability to manage priorities.
• Professional verbal and written communication skills.
• Exceptional documentation skills.
• Must have strong interpersonal skills, with superb time management skills.
• Ability to interface with technical resources and cross-functional teams. 
• Set a professional tone and establish a cooperative partnership.
• Successful in a challenging, fast-paced, results-oriented environment.
• Strong knowledge and ability in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Qualifications: BA in Business Administration with 3 years of Experience