• Creates simple task lists for themselves or given the tasks to document in a plan for wider groups or people
• Awares immediate key stakeholders, and with guidance able to identify the needs of stakeholders
• Provides personal task and progress updates within their team or project
• Be aware of risks and able to demonstrate an understanding of preventative action to minimize risks to their plans
• Supports the delivery of projects/programs by delivering tasks required of them
• Develops knowledge of Resource Management by assisting others in tracking and maintaining project resources and timesheets
• Assigned simple customer deployments to manage through completion
• Communicate with customers on pre-defined milestones
• Have basic technical knowledge of designated products/processes
• Handles escalations with close guidance from a leader/manager
• Resolves issues with close guidance from the leader/manager

Skills: ask List Creation, Stakeholder Needs Awareness, Personal Task Updates, Risk Understanding, Project Task Delivery, Resource Management Assistance, Customer Deployment Management, Milestone Communication

• Definition of work packages and schedule
• Quotation evaluation process and approval.
• Ensure all projects are delivered on time, on quality, and on-cost
• Ensure resource availability and allocation
• Manage changes to the project time, quality, and cost
• Report and escalate to management 
• Perform risk management to minimize project risks
• Successfully manage the relationship with customers and stakeholders
• Create and maintain comprehensive project documents.
• Review with the project team of customer requirements and check of feasibility regarding technique, resources, and cost calculation
• Setting up a detailed project schedule, key milestones, cost analysis, and open point lists to track progress and implement corrective actions

Skills: Work Package Definition, Quotation Evaluation, On-Time and On-Cost Delivery, Resource Allocation, Change Management, Risk Management, Customer and Stakeholder Relationship Management, Project Documentation

• Capture detailed customer requirements and communicate these to product management and engineering teams.
• Identify new feature requests from customers and communicate with product management.
• Capture customer schedules and critical internal milestones
• Align customer's requirements with the internal roadmap and identify the gaps in deliveries. 
• Work with product management and engineering to close any gaps.
• Identify resources required to support the customer project.
• Coordinate feasibility studies such as to check the memory, MIPs, and audio use cases
• Carry out project risk management identifying project risks and managing mitigation actions.
• Manage regular progress meetings with customers and internal stakeholders.
• Monitor progress of customer projects and report within Qualcomm
• Monitor the progress of Qualcomm deliverables and report to relevant stakeholders any impact on customer projects. 
• Where delays occur, coordinate mitigations with the customer.

Skills: Customer Requirement Capture, Feature Request Identification, Schedule and Milestone Tracking, Roadmap Alignment, Gap Resolution, Resource Identification, Feasibility Study Coordination, Project Risk Management

• Design customer experience flows from an “employee journey” point of view, and make sure processes are at their best to provide the best customer services we can offer. 
• Act as a liaison between the IT and Customer Services team to identify development areas, carry out no-code configurations, propose and design new reports for KPI tracking
• Decide on the structure of a chosen customer services platform structure and ensure it works seamlessly across each arm of the organization.
• Maintain and improve data management processes and accuracy
• Map customer journeys by analyzing touch points along a pipeline and maximizing commercial opportunities with this information.
• Oversee direct communication with customers through a chosen CRM system and resolve customer complaints quickly.
• Migrate different communication channels to more effective, cost-worthy ones.
• Acknowledge individual customer concerns and needs and then cater to them.
• Manage national and international projects in the regulated industry.
• Plan, control, and coordinate all customer and project activities.
• Track timeline, resources, and budget, and identify and evaluate potential project risks.

Skills: Customer Experience Design, IT and Customer Services Liaison, No-Code Configuration, Data Management Improvement, Customer Journey Mapping, CRM Communication Management, Communication Channel Migration, Project Planning and Control

• Manage case performance of EMEA manufacturing and logistics partners.
• Support critical customer and executive escalations.
• Analyze case data to identify improvement areas.
• Implement process improvements to increase customer experience and efficiency at manufacturing and logistics partners.
• Host regular sessions with the Customer Service community to address issues and provide training.
• Engage with the Logistics team of Global Distributors monthly to improve logistics performance. and drive process and performance improvements.
• Share knowledge with peers in other regions to improve internal processes and customer experience.
• Execute and follow up on project activities according to the validation process 
• Implement deep learning technology for visual inspection compliant with the life science industry regulations and standards.
• Support sales team to generate cross- and up-selling business based on existing customers and successful projects/implementations.
• Conducts thorough risk management for all project risks and opportunities.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and all stakeholders

Skills: Case Performance Management, Escalation Support, Data Analysis for Improvement, Process Improvement Implementation, Customer Service Training, Logistics Performance Improvement, Cross-Regional Knowledge Sharing, Risk Management and Communication Planning

• Proven experience in a CPM role
• Experience managing the E-E Supply chain for large-scale roll-out projects (for the CPM E-E Supply Chain)
• Both theoretical knowledge and understanding through solid experience i.e. from deployment in rollout projects.
• Experience driving change, and implementing new processes and tools
• Excellent interpersonal skills, and ability to work with different organizations and profiles
• Good communication skills (both verbal and written)
• Deep experience in Excel or related experience in database tracking, reporting and analysis.
• Demonstrate ability to lead and develop a team and team members
• Experience leading the team for a large-scale swap project (for CPM)
• Proficiency with the English Language

Qualifications: BA in Engineering Management with 6 years of Experience

• Experience tracking projects with MS Project.
• Expert knowledge of project management tools and techniques.
• Knowledge of and technical experience with building construction design and methods.
• Be skilled with technical writing on complex documents.
• Familiarity with the regulated industry.
• Have customer-focused attitude
• Articulate and skilled in interpersonal communication
• Collaboration among cross-functional teams, customers, and partner
• Experience with Microsoft Office applications such as Excel, Word, PowerPoint and Outlook, Microsoft SharePoint.
• Fluency in English both written and spoken

Qualifications: BA in Business Administration with 3 years of Experience

• Telecommunications project management experience in project planning, resource planning and financial tracking (revenue, cost, margin) for large complex projects
• Demonstrated experience with project management skill sets
• Ability to deal with all levels of personnel, both internally and externally from working-level engineers to executives
• Ability to effectively influence internal and external stakeholders.
• Excellent communication skills, both oral and written
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Advanced level expertise with the Microsoft Office Suite (Excel, PowerPoint, Word, Project)
• Ability to influence others and move toward a common vision or goal
• Must have Project Management Professional (PMP) certification

Qualifications: BA in Project Management with 5 years of Experience

• PM experience in the Optical and IP Routing wireline Telecommunications field.
• Proven success in managing large complex projects
• Experience deploying both Optical and IP Routing wireline complex network infrastructure
• Good working knowledge of SAP/Services Link/sCRM/Supply Chain Management
• Good computer skills including MS Word/Excel/MS Projects/MS PowerPoint
• Understanding of services for Optical and IP Routing deployments from end-to-end process
• Excellent planning and critical thinking skills
• Excellent negotiation, communication, customer interfacing both internal and external, leadership and management skills requirement
• Must have PMP certification
• Broad knowledge of industry and competitor trends
• Strong business acumen in planning and organizing, information integration, and decision-making 

Qualifications: BA in Customer Relationship Management with 8 years of Experience

• Have equivalent experience in the automotive field.
• Experience and knowledge of Project management principles and methodologies
• Strong analytical skills and ability to work effectively with employees at all levels of the organization.
• Excellent oral/written communication skills and interpersonal skills.
• Well-organized, attentive to detail, and project management-focused
• Customer Focused with a high degree of professionalism
• Ability to work in a fast-paced environment and be flexible.
• Proficient level and experience in MS Office, Excel MSWord, Outlook, PowerPoint, and Project
• Ability to learn new processes quickly and to adapt well to frequent changes
• Able to work with minimal supervision, effectively prioritizing own and others' work in conjunction with stakeholders and sub-function leads to deliver work at a high standard, meeting deadlines

Qualifications: BA in Logistics Management with 4 years of Experience