Job Summary: 

• Carry out the configuration of the tools to ensure optimal use by agents, managers, or customers 
• Monitor the impacts, lead the project in the framework of several interlocutors at “VC”
• Perform benchmarks and make proposals on possible improvements to increase efficiency or offer a better customer experience through a more effortless contact flow
• Resolve bugs reported by Customer Care service providers or the internal team and then perform the post-mortem
• Set up the reports necessary for the management of the activity
• Follow up on the licenses used, monitor the budget of the tools and participate in price negotiations
• Understand the news of Vestiaire Collective and the impacts on customers to communicate them clearly to providers who will give them back to customers
• Respond to requests from service providers for clarification on a process
• Maintain a complete and clear documentation of all the processes owned by the BPO management team
• Develop and advance the project management/delivery processes.
• Responsible for project performance under One CDM(Customer Delivery Management）
• Aligns and keeps the One CDM up to date on project execution status

Skills on Resume: 

• Tool Setup (Hard Skills)
• Project Leadership (Soft Skills)
• Efficiency Proposals (Hard Skills)
• Bug Resolution (Hard Skills)
• Report Management (Hard Skills)
• License Monitoring (Hard Skills)
• Clear Communication (Soft Skills)
• Project Delivery (Soft Skills)

Job Summary: 

• Coordinate with customers to develop project plans including project scope, release schedule, milestones, deliverables, etc.
• Manage effective project implementation and delivery to ensure customer satisfaction
• Manage project activities to meet business goals, including working cohesively with internal departments to meet customer demands
• Managing the economics to achieve/beat the budget
• Track and monitor project execution to make sure that the customer requirements are met
• Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentation and regular meetings required for project execution
• Develop process improvements to meet customer needs
• Interact with established and new customers to capture and validate mission requirements.
• Conduct and document site survey data, develop project plans and provide recommendations for implementation and delivery.
• Develop the concept of operations for customers.
• Obtain photos, facility layouts, building floor plans, and applicable drawings associated with site locations.

Skills on Resume: 

• Project Planning (Hard Skills)
• Project Implementation (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Budget Management (Hard Skills)
• Project Tracking (Hard Skills)
• Resource Management (Hard Skills)
• Process Improvement (Hard Skills)
• Customer Interaction (Soft Skills)

Job Summary: 

• Perform as the primary point of contact for all customer-related IT projects and activities throughout the Pentagon. 
• Act as the single point of contact for customer requests, queries, and needs.
• Manage a portfolio of customer projects and execute customer requirements across a matrix organization.
• Work collaboratively with functional team members and team leads to bring projects to completion.
• Support the customer in developing comprehensive requirement documents to support mission needs.
• Ensure all projects meet cost, schedule, and performance criteria.
• Work collaboratively with the organization's master scheduler to report project status.
• Interact with internal and external Subject Matter Experts to ensure customer requirements are properly developed and achieved.
• Manage customer deliverables for the contract to ensure activities are completed satisfactorily by the due date.
• Prepares and presents briefings to senior-level government personnel providing the status of ongoing activities.
• Facilitate the upkeep and repair of IT equipment at customer sites.
• communications support of the customer mission.
• Perform periodic inspections of information systems to validate operational status.

Skills on Resume: 

• Customer IT Coordination (Soft Skills)
• Request Management (Soft Skills)
• Project Portfolio Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Requirement Documentation (Hard Skills)
• Project Performance Monitoring (Hard Skills)
• Status Reporting (Hard Skills)
• System Inspections (Hard Skills)

Job Summary: 

• Performs the customer project coordination role for complex customer design that spans multiple sites and/or multiple years and/or multiple organizations to complete project planning of schedule, scope, resource allocation, goals, and milestones
• Routine cross-function communication and sync-up, as well as progress tracking, and status reporting of complex programs
• Lay out of program development plan for each phase, and define deliverables & criteria with technical leads. 
• Monitor progress, status, and result
• Drives resolution of complex customer issues related to project scope, schedule, or resources across multiple organizations by securing the support of company and customer management
• Reports out to company and customer management at customer reviews or other customer management forums
• Understand overall customer project and development processes to ensure functional organizational goals will meet requirements and schedule with appropriate resourcing
• Establish and maintain outstanding customer networks
• Socializes with key stakeholders on the customer side.
• Supporting reference site visits.
• Meets specific EBIT targets (focus) and growth opportunity identification aligned with the CBE and SP.
• Proactively provides input for future product versions, engaging the relevant Product Manager.

Skills on Resume: 

• Complex Project Coordination (Hard Skills)
• Cross-Function Communication (Soft Skills)
• Program Planning (Hard Skills)
• Progress Monitoring (Hard Skills)
• Issue Resolution (Soft Skills)
• Management Reporting (Soft Skills)
• Customer Networking (Soft Skills)
• Growth Opportunity Identification (Hard Skills)

Job Summary: 

• Challenges Service partner on customization requests (CR) estimates and drives for improved efficiency and EBIT
• Manages critical production problems including those significantly impacting operations or external customer experience to full resolution
• Assumes end-to-end responsibility for product/solution once installed, as per contract.
• Establishes communication and governance channels with the customer to address opportunities and issues in a timely and proactive manner.
• Works with the customer to set expectations for implementation and delivery.
• Meets and exceeds customer expectations by managing smooth implementation and excellent delivery experience (measured by Customer Satisfaction (CSAT) survey, and Exceeding Customer Expectation (ECE) measurements).
• Accountable for resolving day-to-day implementation and close collaboration with CSU on operation issues.
• Represents the customer’s voice within Amdocs.
• Drives the value validation process (evaluation of the value of the product/project sold after and sometimes during implementation – whether it is the same value as expected during the sales process).
• Identifies customer needs and challenges, translates customer needs into business opportunities and represents the customer in the solution design.

Skills on Resume: 

• Customization Request Management (Hard Skills)
• Production Problem Resolution (Hard Skills)
• End-to-End Product Responsibility (Hard Skills)
• Customer Communication (Soft Skills)
• Expectation Management (Soft Skills)
• Customer Satisfaction Management (Soft Skills)
• Operational Issue Resolution (Hard Skills)
• Value Validation (Hard Skills)

Job Summary: 

• Be a business continuity role model and reference point, ensuring that customer's demands are met in a timely and efficient manner and within the terms negotiated in customer agreements (following a tender or private negotiation) 
• Provide expertise and handle complex projects while coaching and involving other colleagues in the lead of smaller projects
• Coordinate the planning and follow-up of projects within the entire Diagnostics Solutions portfolio, where the involvement of highly technical, application, IT and consultancy expertise is required
• Continuously collaborate with the Central Planning team to identify and allocate the right expertise at the right time 
• Support the business review exercises and continuously provide information on additional costs required in planned projects
• Proactively and immediately escalate risks and potential delays that can have a direct financial impact on the organization
• Negotiate effectively with customers to lead successful projects while respecting negotiated terms
• Plans/maintains the estimates and resource plan for the onsite, customer-side project aspects.
• Manages the business plan to ensure budget and margins are controlled.
• Strives to improve EBIT by increasing efficiency, aligned with the CBE EBIT improvement plans.
• Manage directly the contractors and working relations with them for additional needs as may arise and recommend/screen their candidates

Skills on Resume: 

• Business Continuity Management (Soft Skills)
• Complex Project Handling (Hard Skills)
• Project Coordination (Hard Skills)
• Expertise Allocation (Soft Skills)
• Risk Escalation (Hard Skills)
• Customer Negotiation (Soft Skills)
• Budget and Margin Control (Hard Skills)
• Contractor Management (Hard Skills)

Job Summary: 

• Supporting the customer in developing comprehensive requirement documents to support mission needs.
• Providing oversight for the fulfillment of customer needs, from requirements inception and design to full implementation/delivery of the requirement.
• Facilitating the upkeep and repair of IT equipment at customer sites.
• Acting as the single point of contact for customer requests, queries, and needs-related communications support of the customer mission.
• Performing periodic inspections of information systems to validate operational status.
• Interacting with established and new customers to capture and validate mission requirements.
• Conducting and documenting site survey data, developing project plans, and providing recommendations for implementation and delivery.
• Development of concept of operations for customers.
• Providing end-user and senior executive level training and other briefings.
• Providing exercise support by observing procedures and providing assistance when required.
• Triggers investigation/implementation of customization of any global operational processes in concert with central operations teams to meet project requirements

Skills on Resume: 

• Requirement Documentation (Hard Skills)
• Fulfillment Oversight (Hard Skills)
• IT Equipment Maintenance (Hard Skills)
• Customer Communication (Soft Skills)
• System Inspections (Hard Skills)
• Mission Requirement Validation (Soft Skills)
• Project Planning (Hard Skills)
• Training and Briefing (Soft Skills)

Job Summary: 

• Establish the project plan baseline - define project scope, secure the necessary resources and plans and monitor all activities
• Steer project execution including tracking project activities, leading all aspects of and handling changes, disputes and critical issues
• Handle customer and partner engagement - lead customer relationships build confidence and trust, ensure project progress arrange meetings and customer events
• Handle project finance, and ensure financial system monitoring
• Develop the business - participate in contract preparation and pre-sales meeting
• Develop the CPM subject area such as simplifying processes, methods, and tools with creative ideas
• Drafting and updating for government review Inter-Service Support Agreements, funding memorandums, and other agreements in support of the mission.
• Drafting briefings and talking points for meetings with interagency participants and government leadership.
• Obtaining facility layouts, building floor plans, and applicable drawings associated with site locations.
• Interacting with internal and external Subject Matter Experts (Telecommunications, Secure Comms, and System and Network Engineers, Business Management) to ensure customer requirements are properly developed and achieved.

Skills on Resume: 

• Project Planning (Hard Skills)
• Project Execution (Hard Skills)
• Customer Engagement (Soft Skills)
• Financial Monitoring (Hard Skills)
• Contract Preparation (Hard Skills)
• Process Development (Soft Skills)
• Agreement Drafting (Hard Skills)
• SME Collaboration (Soft Skills)

Job Summary: 

• Acts in the Project Manager role being accountable for an external customer project (infrastructure/Services)
• Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered within the scope of contractual obligations and within forecasted costs, time, and required quality
• Responsible for the overall project success concerning external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance
• Responsible for end-to-end project planning and risk and opportunity management.
• Accountable for project deliverables and execution
• Manages customer projects for a defined product and/or service scope for a large and complex customer contract. 
• Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities related to the scope of the contract, including customer complaints, corrective actions, and changing requirements
• Plans customer projects and keeps plans updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ)
• Participates in pre-sales and sales process activities. 
• Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery
• Ensures handover from Sell to Execute and from Delivery to Care is done and monitors progress against it
• Ensures project contract management process is initiated and executed

Skills on Resume: 

• Project Management (Hard Skills)
• Resource and Stakeholder Management (Soft Skills)
• Customer Satisfaction Management (Soft Skills)
• Risk and Opportunity Management (Hard Skills)
• Contractual Delivery (Hard Skills)
• Change Management (Hard Skills)
• Pre-Sales Participation (Soft Skills)
• Contract Management (Hard Skills)