Job Summary:

• Maintain basic competency working with integrated data systems, Microsoft Office, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable)
• Generate orders and enter/update billing information accordingly in the internal system
• Perform invoicing function in a timely and accurate manner
• Handle billing discrepancies including performing activities such as credit note issuance or adjusting invoice
• Keep records of all documentation relating to customer orders
• Support customer AOG requirements as per the Company’s commitment to customers includes standby AOG duties (on a rotation basis)
• Handle all incoming documents to verify the identity of customers according to the job procedures
• Handle all incoming/outgoing customer calls
• Handle all written customer inquiries
• Response to all customer inquiries
• Represent the company professionally in all contacts with customers, to follow the industry standards and internal quality criteria and thereby increase the level of customer satisfaction (incl. the number of positive customer feedback)
• Address customers in a friendly and respectful manner according to the general principles of ethics

Skills on Resume: 

• Integrated Data Systems Proficiency (Hard Skills)
• Microsoft Office Skills (Hard Skills)
• Order and Billing Management (Hard Skills)
• Billing Issue Resolution (Hard Skills)
• Record-Keeping (Hard Skills)
• Customer Support (Soft Skills)
• Communication Skills (Soft Skills)
• Customer Satisfaction (Soft Skills)

Job Summary:

• Providing a first-line response to b2b customer service inquiries by telephone, email, and web.
• Raising all incidents and order requests with suppliers following agreed processes.
• Answer telephone and email queries from business customers.
• Providing the highest level of customer service at all times.
• Deal with customer queries effectively, and always ensure that agreed lines of communication are adhered to.
• Display a thorough work ethic to ensure that all queries are dealt with to the customer’s satisfaction.
• Ensure all work pools are managed following the most current process. 
• Communicate with management at agreed updates and proactively manage CRM tickets.
• Ensuring and keeping up to date on all supplier's portals, identifying any issues that are present or may arise, and effectively communicating with all suppliers.
• Effective liaison between customers and team members to ensure coordination of engineering force is maintained at maximum levels of efficiency and dealing with all internal queries thoroughly.
• Order any hardware/software required Ad- Hoc and ensure that kit ordered is delivered in time for installation dates.
• Check orders that are delivered against delivery notes to ensure delivery items are correct.

Skills on Resume: 

• First-Line Customer Response (Soft Skills)
• Incident Management (Hard Skills)
• Query Handling (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Query Resolution (Soft Skills)
• Process Management (Hard Skills)
• CRM Management (Hard Skills)
• Supplier Coordination (Hard Skills)

Job Summary:

• Answering customer service inquiries, both over email and over the phone, consistently delivering an outstanding service
• Taking initiative to go above and beyond to deal with customer issues
• Monitoring and responding to reviews to ensure customer satisfaction
• Following up with shipping providers to track orders and deliver detailed updates to the customer
• Feeding back to relevant departments of the business as the ‘voice of the customer’ on product improvements, quality, and any other process improvements
• Reporting back on customer service performance to the broader team
• Maintaining and developing standard user responses
• Resolve product and service issues addressed by customers
• Record and maintain customer account information
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results
• Understand of the call center procedure

Skills on Resume: 

• Handling Customer Inquiries (Soft Skills)
• Initiative in Issue Resolution (Soft Skills)
• Monitoring Customer Reviews (Soft Skills)
• Order Tracking (Hard Skills)
• Providing Feedback (Soft Skills)
• Performance Reporting (Hard Skills)
• Developing Responses (Hard Skills)
• Maintaining Customer Accounts (Hard Skills)

Job Summary:

• Attending customers’ and patients’ inquiries (walk-in or via telephone) and provide accurate information
• Providing clear directions of Hospital’s facilities to the customer upon inquiry
• Assisting patients by directing them to the respective departments and/or consultants’ clinics.
• Triaging/understanding patients’ medical conditions and suggest correct/appropriate referrals to the consultants
• Providing personalized attention to customers, especially for customers who face any difficulty.
• Ensuring that all customer inquiries and concerns are promptly looked at and addressed appropriately.
• Complying with the basic customer service courtesy protocol – greetings, smile, and eye contact, to address customers appropriately.
• Being sensitive to the patient’s state of emotions and being attentive and compassionate when attending to the patients.
• Maintaining customers’/patients’ confidentiality and discreteness at all times
• To manage & handle the Customer Feedback Form.
• Other administrative and general duties of the Patient & Customer Service Department.

Skills on Resume: 

• Attending Inquiries (Soft Skills)
• Providing Directions (Hard Skills)
• Assisting Patients (Soft Skills)
• Triaging and Referrals (Hard Skills)
• Personalized Attention (Soft Skills)
• Promptly Addressing Concerns (Soft Skills)
• Customer Service Courtesy (Soft Skills)
• Maintaining Confidentiality (Hard Skills)

Job Summary:

• Identify, track & nurture inbound (online/offline) leads on all channels to convert & win business
• Engage with existing accounts to ensure customer satisfaction, build relationships & grow accounts
• Use CRM as the main tracking tool & ensure all notes, tasks, updates, deadlines, etc. are tracked
• Coordinate and support sales team to close ongoing leads and opportunities
• Develop and track quotes and proposals for prospects
• Develop high-quality sales collateral & independently or collaboratively
• Liaise with Marketing to provide input & feedback on marketing strategy
• Ensure the post is ready for receipt by the postman every day by the pre-determined time.
• Ensure that during the designated on-call week
• Answer all out-of-hour faults that are reported via the on-call phone, providing customers with an agreed date/time update, as appropriate to their care level/network SLA.
• Use this information to continually improve and the team’s performance.
• Gather and analyze data.

Skills on Resume: 

• Lead Tracking (Hard Skills)
• Account Engagement (Soft Skills)
• CRM Usage (Hard Skills)
• Sales Support (Soft Skills)
• Quote Development (Hard Skills)
• Sales Collateral Creation (Hard Skills)
• Marketing Feedback (Soft Skills)
• On-Call Fault Response (Soft Skills)

Job Summary:

• Attracts potential customers by answering product and service questions.
• Providing product and service information to customers
• Resolving product and service problems.
• Accept, evaluate and route periodic customer inquiries, following up to ensure satisfactory closure.
• Collecting and analyzing customer product or service information.
• Support the Customer Operations Management, Executive and Sales Teams for special projects
• Attend to customers’ complaints with good customer service skills.
• Continuously provides support to streamline the customer service policies and procedures.
• Compile weekly & monthly reports that required by Management.
• Coordination of customer issues via the Non-Conformance Log, such as non-delivery of orders, credit control, quality concerns with the appropriate personnel or department, and developing with the customer to a satisfactory conclusion.
• Provide the customer with a seamless Customer Experience that aligns with the strategic intent of the business to be considered best in class for Customer Service
• Deal with general inquiries and added value opportunities to support business growth.
• Support the resolution of any issues or conflicts relating to the customers managed in a timely and customer-centric manner.

Skills on Resume: 

• Answering Product (Soft Skills)
• Providing Product Information (Hard Skills)
• Resolving Problems (Soft Skills)
• Handling Customer Inquiries (Soft Skills)
• Data Collection and Analysis (Hard Skills)
• Supporting Teams (Soft Skills)
• Complaint Handling (Soft Skills)
• Report Compilation (Hard Skills)

Job Summary:

• Act as the first point of contact for client service and administration complaints received by team members via email and telephone and support the team in answering ad-hoc client inquiries
• Ensure all activity is in line with current compliance / regulatory guidelines and service levels
• Maintain/Updating client databases, including SAP, Excel, and Outlook email and calendar
• Liaise with other departments across the business such as Sales, Production, Delivery team, etc. daily, supporting administration tasks
• Logging cases on the CRM system (SAP)
• Adhere to client scopes of work and other performance-regulating documentation relating to order management/provision
• Keep clients informed of their order progress
• Respond to all queries/requests promptly, in line with service level agreement
• Effectively provide solutions to problems
• Report and resolve faults
• Provide exceptional client support at all times 
• Supporting contractors in understanding Tax and National Insurance.

Skills on Resume: 

• Handling Complaints (Soft Skills)
• Ensuring Compliance (Hard Skills)
• Database Maintenance (Hard Skills)
• Liaising with Departments (Soft Skills)
• CRM Logging (Hard Skills)
• Order Management (Hard Skills)
• Client Communication (Soft Skills)
• Problem-Solving (Soft Skills)

Job Summary:

• Receipt and appropriately action a customer’s purchase order, using the work instructions relevant to each stage of order entry, accurately entering the data onto the ERP platform. 
• Customer orders can be received via email, telephone, fax, and via Account managers.
• Provide the customer with an order acknowledgment, providing an indicative lead time or delivery date, which continues to evolve throughout the order cycle so the customer is continually aware of their order status.
• Daily monitoring and management of the sales orders assigned to ensure efficient progression and management of the customer orders. 
• Providing regular notifications to customers on their order status.
• Receipting a new customer order, contact them by telephone to introduce and provide them an overview of what to expect.
• Managing customer special instructions and routinely checking their accuracy.
• Support to resolve credit issues that may arise when an order is placed. 
• Act as a liaison with the Finance Team to assist with credit-related issues.
• Work closely with the Supply Chain Team to ensure that deliveries are made to the customer’s requirements.
• Progressing general inquiries from customers regarding stock availability and forwarding new leads/price requests.

Skills on Resume: 

• Order Processing (Hard Skills)
• Order Acknowledgment (Soft Skills)
• Order Management (Hard Skills)
• Customer Notifications (Soft Skills)
• Customer Introduction (Soft Skills)
• Managing Special Instructions (Hard Skills)
• Resolving Credit Issues (Soft Skills)
• Liaising with Teams (Soft Skills)

Job Summary:

• Provide accurate responses to customer queries, seek clarification where required to ensure the correct response is provided
• Provide resolution on the first contact where possible
• Perform accurate review and verification of customer data when appropriate
• Escalate technical platform queries to application support, work together to support customer issues and resolve them within a timely manner
• Work closely with the verification team on customer queries where necessary
• Answer the phone in an appropriate and professional manner at all times
• Be aware of the customer experience whilst working through their query
• Verify customer data, based on the criteria set for the company services and in line with the agreed and SLA’s where possible whilst the customer is on the phone
• Ensure any error codes or written communication to suppliers are factual, professional and error-free
• Ensure all outbound customer call-backs are managed efficiently, accurately, and within a timely manner
• Accurately recording the details of each inbound and outbound call on the company database.
• Providing accurate written communication

Skills on Resume: 

• Accurate Response (Soft Skills)
• First Contact Resolution (Soft Skills)
• Data Verification (Hard Skills)
• Escalation of Technical Issues (Soft Skills)
• Team Collaboration (Soft Skills)
• Professional Phone Handling (Soft Skills)
• Customer Experience Awareness (Soft Skills)
• Efficient Call Management (Hard Skills)

Job Summary:

• Attending to customers' inquiries, feedback, and complaints through phone calls, emails, and social media platforms
• Investigating and solving customers' problems by working with the operation team
• Analyze and report on complaints, initiate corrective actions
• Provide administrative support to the team
• Participate in marketing projects
• Providing sales support to customers
• Answer inbound calls /goals established by the client and contact center management.
• Consistently achieve call and customer satisfaction goals and help in retention
• Processing customer orders including order entry, availability check, credit check, and coordinating till invoicing
• Manage customer relationships to drive growth
• Cooperation & communication with supplying DC’s, Sales Managers, Commercial Leaders, Market, and Production planners, working to critical time frame structure to deliver business targets

Skills on Resume:  

• Handling Inquiries (Soft Skills)
• Problem Solving (Soft Skills)
• Complaint Reporting (Hard Skills)
• Administrative Support (Hard Skills)
• Marketing Participation (Soft Skills)
• Sales Support (Soft Skills)
• Achieving Goals (Soft Skills)
• Order Processing (Hard Skills)

Job Summary:

• Assist in the management of all complaints received from customers. 
• Carry out the required analysis and respond in a proper and professional manner to customer complaints. 
• Carry out a critical and independent review of the complaint.
• Respond in writing to the complaint in a concise and clear manner and conclude if the complaint should be upheld or rejected. 
• Manage any complaints escalated to the Financial Services Ombudsman (FSO). 
• Carry out root cause analysis on cases that are upheld.
• Assist with the process of ensuring that Interest Rate changes are processed correctly and in a timely manner.
• Assist the Customer Services Manager in ensuring that customer requests for Redemptions and Product Switching are handled by HML in accordance with the agreed procedures and that the associated MIS is accurately gathered.
• Assist the Customer Services Manager in reviewing the Statement layout for accuracy and account details, monitor the number of requests and reasons for same, and ensure annual statements are sent to all Borrowers.
• Manage and monitor the building insurance process, dealing with customers who have allowed their building insurance to lapse or have moved their insurance coverage to other providers. 
• Provide customers with the appropriate insurance documentation when switch to the Default Policy or need to make a claim. 

Skills on Resume: 

• Managing Complaints (Soft Skills)
• Professional Complaint Response (Soft Skills)
• Independent Review (Hard Skills)
• Written Response to Complaints (Hard Skills)
• Handling Ombudsman Complaints (Soft Skills)
• Root Cause Analysis (Hard Skills)
• Interest Rate Processing (Hard Skills)
• Insurance Process Management (Hard Skills)

Job Summary:

• Reconciliation of refunds, fees, and premiums and preparation of the bordereau report to insurance provider. 
• Management and processing of claims by customers on their own buildings insurance or on the Default Policy.
• Assist the Customer Services Manager in Managing the MARP Appeals process. 
• Maintain a full understanding of the mortgage business, in particularly detailed knowledge of the underwriting criteria, detailed knowledge of the Terms and Conditions in the Mortgage Offer Letter and all related contractual obligations, and in particular a full and complete understanding of the CCMA guidelines and the MARP. 
• Objectively analyze MARP appeals and prepare an unbiased report to the Appeals Board for consideration. 
• Analyze data provided in the Standard Financial Statement (SFS), review and audit how a case was managed during the MARP to establish that the company complied with procedures, treated the customer fairly, considered and offered all options available. 
• Assist with the root cause analysis together with a recommendation as to the changes required to correct the reason why the appeal was upheld. 
• Responsible for all communications with the customer including the drafting of the final response letter. 
• Assist in the management of all such appeals escalated to the Financial Services Ombudsman.
• Prepare relevant documentation for all approved payment arrangements and product switch requests agreed under the Mortgage Arrears Resolution Process. 

Skills on Resume: 

• Refund Reconciliation (Hard Skills)
• Claims Processing (Hard Skills)
• Managing MARP Appeals (Soft Skills)
• Understanding Mortgage Business (Hard Skills)
• Analyzing MARP Appeals (Hard Skills)
• Reviewing Data Compliance (Hard Skills)
• Drafting Response Letters (Soft Skills)
• Handling Ombudsman Appeals (Soft Skills)

Job Summary:

• Ensure all accounts are correctly switched and advise the customer accordingly, update systems and comply with all Central Bank regulatory requirements.
• Gather data required when a request for information is made under the Data Protection Act, review, and prepare for dispatch to the customer.
• Deal with customer telephone queries on a wide range of Customer Service issues (e.g. explain internal processes clearly and succinctly, answer mortgage and product-related queries).
• Deal with general day-to-day queries in an efficient and professional manner.
• Monitor and control the reconciliation of refunds to customers to ensure that the process is completed as per the guidelines from the Central Bank of Ireland.
• Monitor deceased accounts and refer to the Litigation Department where appropriate.
• Ensuring full compliance with regulatory requirements KPI’s
• Deal with all inbound telephone and email inquiries.
• Speak with existing employees to ensure they are informed and valued.
• Survey existing employees on their experience of working with the organization.
• Accurately record the details of each inbound and outbound call on the company database.

Skills on Resume: 

• Account Switching Compliance (Hard Skills)
• Data Protection Handling (Hard Skills)
• Telephone Query Resolution (Soft Skills)
• Efficient Query Management (Soft Skills)
• Refund Reconciliation Monitoring (Hard Skills)
• Managing Deceased Accounts (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Call and Email Handling (Soft Skills)

Job Summary:

• Responding to or coordinating responses to Customer inquiries on availability, delivery, prices, and payments.
• Vetting procedures and audit controls, ensuring that compliance with trading terms and credit checks and that the correct prices apply.
• Communicating with the 3rd party logistics providers to ensure that all service and control requirements are met.
• Communicating service and product complaints ensuring that are resolved accurately and speedily to customers' satisfaction.
• Communicating stock shortfall information on specific orders to customers and the associated Sales Managers.
• Monitoring computer system processes in order to make sure that orders are transmitted and finalized to invoicing within the stipulated timescales and deadlines.
• Assisting with administration, communication, and control of physical stock checks at logistics provider warehouse locations and with stock system reconciliations.
• Processing orders, invoices, and invoice queries, using computerized and manual systems as appropriate.
• Process daily shipped reports which will monitor the Order Book to determine timetables, and schedules and to take actions that ensure that all orders are delivered to the agreed scheduled date/day or canceled
• Process and manage 'cut-lines to monitor and report to Customers and sales force.
• Assist the Senior Customer Service Executive and Customer Service Manager with compliance at month-end.

Skills on Resume: 

• Responding to Inquiries (Soft Skills)
• Vetting Procedures (Hard Skills)
• Communicating with Logistics (Soft Skills)
• Handling Complaints (Soft Skills)
• Reporting Stock Shortfalls (Soft Skills)
• Monitoring System Processes (Hard Skills)
• Administering Stock Checks (Hard Skills)
• Processing Orders and Invoices (Hard Skills)