• Acting as the first point of contact, assess and resolve enquiries received by telephone or email from existing and potential students to promote the benefits of studying and building customer satisfaction and enhance the reputation of the client.
• Enrol new members on the CRM ensuring that are given the access need to the Virtual Learning Platform promptly and follow up as appropriate to ensure clarity of expectations and an outstanding customer experience.
• Plan, organised and publicise webinars and indemnity and resolved issues raised.
• Carry out tasks relating to data cleansing as and when needed to ensure records and information kept on the CRM database is accurate and up to date.
• Ensure that students who have enrolled for a qualification are invoiced and that invoices are paid promptly chasing debtors whenever necessary balancing the need to protect the clients income with the need to maintain relationships.
• Collaborate with the Marketing and Communications Team.
• Accurately record and track all enrolment information to maintain a clear picture of progress against targets and prompt identification of any areas of concern.
• Check bank statements provided by the finance team and to do the necessary follow-up.
• Work with the training team in ensuring that group enrolments are processed through correctly and are given the support required to commence their studies.
• Attend customer’s inquiries (products, orders, delivery, etc.) via email/chatting application and provide necessary advice/support in a timely manner
• Follow up with customers via email/chatting application, provide necessary support/advice, and get feedback about products and services

Skills: Customer Service, CRM Management, Event Coordination, Data Accuracy, Invoicing and Collections, Team Collaboration, Record Keeping, Multichannel Support

• Assist the Senior Account Managers and Customer Service Manager in the day to day operations
• Proactively manage own workload, working towards any targets given
• Communicate and collaborate with other departments to ensure customer-specific requirements are met
• Ensuring complaints and ensure they are addressed quickly and consistently
• Prepare for and participate in the weekly meetings to go through credits and complaints
• Work closely with the Senior Account Manager to ensure customer accounts remain within terms
• Work closely with existing and new customers, building face-to-face relationships, maximizing sales opportunities via outbound and inbound telephone calls
• Ensure that each customer receives outstanding service by providing a friendly and professional environment establishing rapport and maintaining solid product knowledge
• Assist with challenging client requests or issue escalations
• Assist in the day to day duties of the Customer Services tasks and objectives

Skills: Operational Support, Workload Management, Interdepartmental Communication, Complaint Resolution, Meeting Participation, Account Management, Customer Relationship Building, Service Excellence

• Gather customer's voice and share information to management as well as a marketing for them to reflect it to marketing/business strategy
• Daily order management and give necessary instruction to the warehouse for delivery
• Liaise with e-commerce platformer's window person for smooth business operation
• End-to-end management of customer ordering process - sales order, return order and reject orders are processed on time according to the agreed cut-off time.
• Regular engagement with the customer to ensure demand and supply are balanced to best fulfill the customer’s requirement.
• Produce and review service level performance and identify service level improvement opportunities.
• Build and maintain good relationships with customers by driving effective engagement.
• Liaison between supply planners, logistics, shared service (Hub), commercial managers, finance, and external customers.
• Execute order to cash process according to Unilever Global Financial Control Framework.
• Calm/Warm the customer by providing courtesy calls and monitor end to end case resolution.
• Provide feedback (common issue, un-usual issue, isolated errors or cases detected during calls.

Skills: Customer Insights Sharing, Order Management, E-commerce Coordination, Order Processing, Demand and Supply Balance, Service Performance Review, Customer Relationship Building, Cross-Functional Liaison

• Ensure timely and accurate Special Order (SR).
• Solve and investigate customer’s complaints/feedback.
• Communicate politely & effectively both verbally and written with Customers.
• Develop and maintain effective working relationships with internal/external Customers.
• Maintain accurate and timely records of Data Logs / Reports.
• Coordinate with internal resources to offer constructive solutions meeting Customer’s satisfaction.
• Liaise with operational teams in meeting customers’ special requests.
• Ensure all telephone call queries are being addressed.
• Monitor emails, and reply with actions taken.
• Proper document filing for audit retrieval.
• Reconciliation of Sales Billing in the Systems
• Check Returned DN, to credit / arrange replacement accordingly if there are any delivery discrepancies.

Skills: Special Order Management, Complaint Resolution, Effective Communication, Relationship Building, Data Management, Solution Coordination, Request Handling, Query Management

• Attend to walk-in customers, incoming calls, emails, inquiries from social media & website.
• Provide professional service to customers on product inquiries. 
• Identify customer needs and provide solutions/alternatives for any issues.
• Identify customer feedback and compile complaints reports to improve operational efficiency.
• Ensure organization service level is achieved through immediate response and service inquiries or complaint.
• Handle daily order processing such as like preparing invoices, PO, DO etc.
• Ensure all information gathered for record / keying-in purposes are deemed accurate
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Communicate and coordinate with internal departments.
• Manage administration and file proper records.
• Identify and escalate priority issues to the necessary department or next level.

Skills: Customer Interaction, Professional Service, Solution Provision, Feedback Management, Service Level Achievement, Order Processing, Data Accuracy, Cross-Department Coordination

• General queries from customer bookings  
• Dealing with customer queries/reservations for the property  
• Deal directly with customers mainly through email/LiveChat, and at times via phone and social media channels 
• Meet personal/customer service team targets 
• Respond promptly (24-48hr) and courteously to customers' queries  
• Handle and resolve customer complaints in a courteous manner  
• Identify and assess customer needs to achieve a high satisfaction rate 
• Obtain and evaluate all relevant information to handle inquiries and complaints  
• Use internal systems to record details of customer cases  
• Manage the administration of customer cases  
• Work with payment provider sites to handle Chargeback queries 
• Communicate and coordinate with other teams to achieve best results  

Skills: Customer Query Management, Reservation Handling, Multichannel Communication, Service Target Achievement, Prompt Response, Complaint Resolution, Customer Needs Assessment, Case Administration

• Support quote/ invoicing requests for Asia, with primary focus on Korea and Japan.
• Receive and process orders for the organization in a timely and accurate manner.
• Enter orders and associated information, such as names, addresses, and billing information, into a database
• Verify order information for accuracy and completeness and provide order confirmations to customers
• Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays.
• Contact appropriate parties to clarify orders and obtain additional information
• May respond to customer complaints
• Support supply/logistics matters, ensuring that customers receive their orders as planned.
• Assist with vendor management, processes and documentation to ensure the smooth operation of the office.
• Ensure that the office is well maintained and ensure effective procurement and maintenance of office supplies and services, reviewing and negotiating contracts and licenses with vendors/suppliers where necessary.
• Assist with onboarding, offboarding, recruitment, benefits administration and other administrative matters, ensuring compliance with local legislation and company policies and processes.
• Support Marketing team with Marketing Communications or Events 

Skills: Quote and Invoicing Support, Order Processing, Database Management, Order Verification, Customer Inquiry Response, Order Clarification, Logistics Support, Administrative Support

• Providing customer service support to the public.
• Liaising with customers via email and telephone
• Ensure emails have a 24-hour turnaround time.
• Inputting data into systems.
• Advising customers of out-of-stock.
• Liaising with customers on replacement lines when necessary.
• Sending customer order acknowledgments/invoices.
• Liaising with the warehouse on order picking
• Tracking deliveries where needed.
• Covering the reception / answering telephone.
• Creating orders on Xero or Sage software.
• Updating stock sheets and dealing with returns.
• Data input & general office work.
• Ensure consistent customer service.

Skills: Customer Service Support, Communication, Timely Email Response, Data Entry, Inventory Management, Order Management, Delivery Tracking, Reception and Office Duties

• Servicing inbound requests from customers, both internal and external.
• Supporting requests across all transactional banking needs.
• Taking personal ownership with every effort being made to resolve customer requests as efficiently as possible to drive successful customer outcomes.
• Using various systems to ensure all queries raised are fully answered, ensuring data capture accurately reflects interactions.
• Performing high-value transactions on customers' accounts with strong attention to detail.
• Achieving individual goals aligned with departmental and CCB vision.
• Delivering against key Performance Indicators which include customers helped per hour, QA, customer outcomes etc.
• Displaying the right behaviors in line with Santander's set expectations.
• Support and involved in marketing activities, roadshows and product launches.
• Assist on any other work deemed necessary by senior management.
• Assist the Operations Department with the printing of labels and SR DN.

Skills: Inbound Request Management, Transactional Banking Support, Personal Ownership, System Utilization, High-Value Transactions, Goal Achievement, Performance Metrics, Marketing and Operations Support

• Respond to customer enquiries via email, live chat, phone and social media channels
• Process telephone orders and capture payment details
• Answers pre-order enquiries
• Resolves post order enquires and complaints
• Provides technical assistance to customers placing orders on the website
• Communicates information about the company's products and services
• Accurately records reasons for customer contacts
• Deals with written communication and general administrative duties
• Actively encourages feedback from customers and provides recommendations for improvement
• Deliver a professional and high-quality service experience in a customer-facing role.
• Adept to and acquire a strong working knowledge of the offered programmes, services and processes.
• Identifying customers’ needs and to maintain a continuously high level of customer service delivery and satisfaction.

Skills: Multichannel Communication, Order Processing, Pre-Order Support, Post-Order Resolution, Technical Assistance, Product Knowledge, Record Keeping, Feedback and Improvement

• Strong industry knowledge of personal pension and self-invested personal pension schemes
• Strong technical knowledge of M&G Wealth products
• Working knowledge of financial services regulatory, legal and legislative frameworks
• Understanding of pensions and the tax regime in which operate and of FSA compliance rules relating to PPs/SIPPs and packaged products
• Understanding of the Statements of Principle and Code of Practice
• Experience in working in a customer service environment within pensions
• Experience of operating Retirement Account administration processes
• Ability to connect, build rapport where appropriate and deliver a service that delights the customer
• Ability to improve personal and organizational effectiveness to meet current and future business needs

Qualifications: BA in Business Administration with 3 years of Experience

• Excellent command of spoken English to enable telephone communication with customers
• Good command written English to enable email communication with customers
• Ability to deal calmly and professionally with customers on the telephone
• Ability to show empathy and support to customers
• Experience working in the FMCG industry
• Experiences in Supply Chain (Logistics/Customer Services), preferably multinational FMCG companies.
• Hands-on experience using SAP and PowerBI is advantageous
• Proficient in Excel, for example, VLOOKUP, sumif, pivot tables
• Able to work autonomously as well as being a positive team player
• Able to support across multiple platforms

Qualifications: BS in Marketing with 2 years of Experience

• Strong IT and technical skills with the ability to learn new software
• Able to work under pressure and put customers at ease
• Excellent written and verbal communication skills
• Have an entrepreneurial spirit with resourcefulness and a sustainable outlook
• Comfortable with number and data learning and management
• Learning agility and adaptability in a demanding and fast-paced environment
• Good written and verbal communication in both Khmer and English
• Excellent administration and organization skills
• Experience supporting customers and clients
• Great telephone manners and experience dealing with inbound calls and emails
• Ability to prioritize and manage tasks

Qualifications: BA in Communications with 3 years of Experience

• Experience in a B2B customer service role working with retail customers is an advantage
• Organizational skills with the ability to prioritise and multitask effectively
• High attention to detail and a positive can do attitude
• Have a passion for service excellence
• Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)
• Experience working with ERP applications such as NetSuite or SAP also an advantage
• Be an effective team player with a sense of fun
• Able to communicate effectively with customers in written & spoken English.
• Experience in dealing with customers with varied expectations is part and parcel of the job. 
• First-rate problem-solving ability
• Excellent communication skills, both verbal and written

Qualifications: BS in Hospitality Management with 4 years of Experience

• Proficient in MS Office, especially MS Excel
• Good interpersonal and communication skills
• Experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Experience in Customer Service/Call Centre environment those with insurance, medical or travel background will have an added advantage
• Effectively bilingual with strong command of written and verbal English, able to converse in Mandarin and other Chinese dialects
• Proficient in all Microsoft Office Applications

Qualifications: BA in Psychology with 2 years of Experience

• Service-oriented with a positive attitude
• Proactive and independent team player
• Experience in training will be provided for those without experience
• Ability to possess strong customer service skills
• Strong communication and interpersonal skills
• Able to work in a fast-paced environment
• Able to speak English and Mandarin in order to handle Chinese-speaking customers' inquiries, feedback and complaints through phone calls, emails and social media platforms
• Experience in Customer Support roles in either retail or contact centers
• Ability to work remotely, highly motivated and passionate, have high standards and love providing a first-class service

Qualifications: BS in Information Technology with 3 years of Experience

• Excellent IT skills, attention to detail
• Able to learn and retain information and have great time management and organizational skills
• Growth mindset, open to new ideas, embrace feedback & coaching and challenge beliefs to deliver an exceptional customer experience
• Experienced in handling Life Insurance products is highly preferred
• Strong follow-up skills and highly independent individual
• Excellent communication skills and interpersonal skills
• Experience in using the Salesforce CRM System
• Excellent customer service skills including clear communication, fast responses, quick thinking.
• Experienced in objection handling.

Qualifications: BS in Human Resource Management with 2 years of Experience

• Strong organizational, people management, planning and negotiation skills
• Excellent written and verbal communication skills
• Reliable, tolerant and resilient, with the ability to handle complaints and challenging situations
• Excellent problem-solving and decision-making skills
• Polite and professional telephone manner
• Well-organised with excellent attention to detail
• Ability to remain calm and patient whilst working under pressure
• Excellent Communication Skills,
• Basic Computer knowledge,
• Excellent communication & interpersonal skills.

Qualifications: BA in International Relations with 3 years of Experience

• Proven experience in handling customer complaints/customer care
• Excellent attention to detail and a passion for maintaining standards and quality in work
• Strong planner and organizer
• Ability to develop strong business relationships
• Ability to work within a team and independently
• Knowledge/experience in the nightlife industry
• Experience in customer service and/or after-sales service for luxury brands
• Strong knowledge of product caring/repairing for leathergoods, RTW, jewelry and watches
• Ability to handle customer complaints
• Able to work on a roster base schedule
• Trilingual in English, Cantonese and Mandarin

Qualifications: BS in Retail Management with 4 years of Experience

• Excellent communication skills with the ability to forge sustainable relationships
• Confident and articulate and engaging telephone manner
• Persuasive with strong negotiation skills and the ability to overcome objections
• Detail-orientated with the ability to work accurately and in accordance with procedures
• Excellent organizational and time management skills
• Fast learner who picks up concepts and systems quickly
• Enthusiastic and eager with the desire to succeed
• Confident working on own initiative but also enjoys being an integral team player
• Experience using Microsoft and Google products (Word, Excel & PowerPoint)
• Excellent organizational skills, including time management and priority-setting

Qualifications: BS in Human Resource Management with 3 years of Experience