• Dealing with customer enquiries
• Logging call details on the company’s system
• Sending call details to a team who will then resolve the issue
• Monitoring and checking an inbox for email enquiries
• Incoming telephone calls are handled efficiently, with 95% being answered pre-voice mail.
• Incoming emails require confirmation from the sender.
• Ability to work as part of a small customer care team.
• Provide excellent customer service at all times to purchases and Subcontractors.
• Liaise between clients, maintenance operatives and contractors.
• Input information into the COINS system.

Skills: Customer Enquiries, Call Logging, Issue Resolution, Email Monitoring, Call Handling, Email Confirmation, Team Collaboration, COINS System

• Manage the full cycle of Key Customers/Accounts and Suppliers, focusing on building and maintaining strong relationships
• Responsible for customer's quotations and orders, ensuring the orders and quotes are processed in a timely and accurate manner
• Responding to Customer complaints and queries efficiently via email and over the phone
• Providing pricing support, managing inventory and stock in line with the Supply Chain and Production teams
• Producing multiple reports via Excel and internal ERP system
• Supporting the sales team by identifying cross-selling/upselling opportunities
• Closely liaise with other company departments to ensure customer expectations are met and exceeded in terms of quality, service, and timescale.
• Ad hoc Administrative duties, such as filing, scanning 
• Take action on customer feedback to recover potentially lost customers and/or resolve concerns.

Skills: Key Account Management, Order Processing, Customer Complaint Resolution, Pricing Support, Inventory Management, Report Generation, Sales Support, Cross-Department Liaison

• Handling all incoming customer queries and questions via emails/phone.
• Processing orders correctly in a timely manner as per procedures.
• Maintaining customer prices and providing quotations.
• Dealing with customer queries in regard to pricing, orders, stock availability, delivery status.
• Ensuring that customers are kept informed about progress of orders, informing customers of any delay.
• Working closely with internal departments and Accounts Managers to achieve best outcome for customer orders and requests.
• Producing despatch notes and liaising with freight forwarders.
• Referring problematic issues to management.
• Resolving customer complaints and issuing debit/credit notes 
• Maintaining an accurate Customer Relationship Management (CRM) database by creating and updating client information.
• Handling payment transactions over the phone 
• Monitoring, completing the weekly KPI.

Skills: Customer Query Handling, Order Processing, Price Maintenance, Quote Provision, Order Status Updates, Internal Department Coordination, Despatch Note Production, Complaint Resolution

• Creates and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact
• Contacts customers by email or telephone for various customer service or billing related inquiries and/or notifications
• Scans sensitive information / documentation and allocating to the database for storage
• Manages data entry by entering final readings into a batch and entering water readings
• Assists staff for high water usage notifications via email or phone call
• Supports full time staff with short term projects to meet business requirements
• Answer customer telephone calls to assist with pricing and technical queries
• Accurately take off schedules in Excel for large customer enquires
• Accurately create quotations from the customer enquires and schedules
• Improve technical knowledge of all products offered so able to assist the customers
• Follow up quotes on a regular basis then update Quotation Log with comments.

Skills: Order Processing, Customer Contact, Document Scanning, Data Entry, High Usage Notifications, Project Support, Technical Assistance, Quotation Management

• Answering incoming calls from subscribers across a range of specialist and lifestyle magazines.
• Responding to customer inquiries quickly and efficiently, making sure their needs are met wherever possible.
• Constantly striving to improve customer satisfaction.
• Problem solving by clarifying, researching and exploring answers and alternative solutions.
• Maximising the value of every call by offering additional relevant products which may be of interest to customers by upselling / cross-selling.
• Ensuring that all administration tasks are completed accurately and on time.
• Assist and manage incoming calls into the center from service users, family, healthcare professionals and colleagues
• Coordinating scheduling in engineers for installations and maintenance
• Scheduling appointments and chasing orders/suppliers
• General administration including processing high volumes of paperwork/documentation
• Updating and maintaining company system and necessary spreadsheets

Skills: Incoming Call Handling, Customer Enquiry Response, Customer Satisfaction, Problem Solving, Upselling Cross-Selling, Accurate Administration, Call Coordination, Scheduling Appointments

• Proven experience in a Customer Office role
• Some knowledge /experience within exports 
• Experience within a manufacturing environment
• Experience working with clients both over the phone and by email
• Proactive team player
• With strong attention to detail along with a methodical approach to work
• Experience with an ERP system or similar, SAP
• Excellent oral and written communication skills
• Fluent in French and English
• Strong IT skills including Microsoft Office/Outlook

Qualifications: BS in Business Administration with 5 years of Experience

• Previous experience working in a fast-paced customer service environment. 
• Passion for providing excellent customer service
• Attention to Detail following procedures and guidelines
• Excellent communication and interpersonal skills
• Organizational skills, multitasker and an ability to effectively prioritise tasks with deadlines
• Sound computer skills including proficiency with Microsoft Office suite
• Professional and confident manner to liaise directly with clients - internally and externally
• Positive, proactive and solution focused attitude
• Previous experience in a contact centre 

Qualifications: BS in Marketing with 4 years of Experience

• Be able to work independently and have good time management
• Excellent problem-solving skills
• Good Excel skills and ability to manipulate data and report on performance
• Be open to training and development
• Good Communication and listening skills
• Fluent in English with additional languages 
• Flexible with priority changes but always focused
• A desire to have an in-depth knowledge of the company and its customers
• Good consultative skills - be able to ask open questions

Qualifications: BA in Communications with 2 years of Experience

• Problem-solving and decision-making across all areas daily.
• Effective communications skills, written and verbal
• Ability to influence leadership and operate in a matrix environment.
• Computer literate to an intermediate level with sound knowledge of Microsoft Office
• High energy to drive change with strong teamwork and interpersonal skills, ability to coach, train and influence people.
• Experience in a fast-paced or call centre role
• Ability to plan and prioritise workload effectively
• Ambitious and looking to develop a career in a fast moving and growing business.
• Ability to prioritise own workload.

Qualifications: BS in Management with 5 years of Experience

• Experience gained working as a support administrator within a regulated sector.
• Excellent communication skills.
• Highly organised, methodical, disciplined and meticulous.
• Ability to deliver excellent client service.
• Able to work in a team.
• Able to cope with varying workloads and pressures.
• Excellent IT skills including a good knowledge of Microsoft Office (Teams, Word, Excel, PowerPoint and Outlook).
• Experience using platforms and back office systems.
• A good knowledge of relevant legislation.
• Decision making skills.

Qualifications: BS in Human Resources with 3 years of Experience