CUSTOMER SERVICE ADMINISTRATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 16, 2024 - The Customer Service Administrator handles large volumes of outbound calls with strong administration and coordination skills. Demonstrating a proactive attitude and attention to detail, this role excels in a structured team environment while managing multiple tasks and analyzing data efficiently. Effective communication and adaptability to new processes drive business improvements.

Essential Hard and Soft Skills for a Standout Customer Service Administrator Resume
  • CRM Software Proficiency
  • Data Analysis
  • Outbound Call Management
  • Administrative Coordination
  • Process Adherence
  • Report Generation
  • IT Literacy
  • Time Management
  • Conflict Resolution
  • Attention to Detail
  • Communication Skills
  • Problem-Solving
  • Adaptability
  • Proactiveness
  • Organizational Skills
  • Team Collaboration
  • Customer Focus
  • Flexibility
  • Empathy
  • Positive Attitude

Summary of Customer Service Administrator Knowledge and Qualifications on Resume

1. BS in Human Resources with 3 years of Experience

  • Experience working in a call centre
  • Excellent communication skills written and verbal
  • Proficient with Microsoft Office Suite specifically Outlook and Teams
  • Capable of writing appropriately worded emails
  • Previous Salesforce experience 
  • Confident in working with both account clients and members of the public
  • Knowledge of working in a customer facing environment
  • Friendly and engaging personality with a target driven mentality
  • Good organisation skills with multi-tasking ability
  • Excellent communication skills, both written and verbal
  • Self-motivated with the ability to work to tight deadlines with accuracy

2. BA in Communications with 3 years of Experience

  • Well polished communication and verbal skills
  • Strong accuracy working with numbers.
  • Ability to multi-task, in fast paced and vibrant work environment.
  • Keyboarding proficiency, ability to learn industry-specific computer systems.
  • Experience in customer service in a manufacturing environment.
  • Knowledge and understanding of the manufacturing process.
  • Proficient in the use of computers including MS Office products.
  • Excellent telephone etiquette and skills.
  • Strong organizational and communication skills.
  • Superior administrative skills, positive attitude, exemplary work ethic and attendance record.

3. BS in Business Administration with 2 years of Experience

  • Experience in customer service or sales organization environment with strong attention to detail and customer focus.
  • Ability to handle pressure situations and problem resolution autonomously.
  • Strong written and verbal communication skills, including active listening and diplomacy
  • Basic or Intermediate Microsoft Office skills demonstrated ability in Excel and spreadsheet programs.
  • Oracle ERP experience.
  • Plumbing product knowledge and channel experience 
  • Experience working in Customer Support.
  • Excellent spoken and written knowledge of English.
  • Ability to stay calm when customers are stressed or upset.
  • A first experience within a Software or other ICT company 

4. BS in Marketing with 2 years of Experience

  • Working experience in engineering company 
  • Highly proficient in Microsoft Excel e.g. VLOOKUP function, Pivot Table handling, commonly used formula, etc.
  • Proficient in other Microsoft Office applications (Word, PowerPoint and Outlook)
  • Knowledge in handling Import/Export documents and customs declaration
  • Self-disciplined, energetic with strong sense of responsibility, detail-minded and able to work independently
  • Strong organizational, interpersonal, and problem-solving skills
  • Good communication skills with competence in written and spoken English and Chinese
  • Immediate availability 
  • Positive attitude and desire to work in a fast-paced, challenging environment
  • Expertise in Customer Service and Professionalism
  • Skilled in multi-tasking and managing priorities accordingly

5. BS in Management with 5 years of Experience

  • Experience in making large volumes of outbound telephone calls
  • Administration and coordination experience
  • Sense of urgency along with a 'can do' attitude
  • Enthusiast, flexible and adaptable
  • Able to follow processes and IT literate
  • Structured and organised and enjoys a team environment
  • Proactive and takes ownership of tasks
  • Someone who can verbally communicate confidently, precisely, effectively and with authority, particularly on the telephone
  • Demonstrate high attention to detail with a high degree of accuracy
  • Manage multiple tasks and conflicting priorities
  • Independently see tasks through to completion, within agreed timescales
  • Identify and analyse relevant information from large volumes of data, accurately and quickly
  • Have a keen interesting in learning new skills and exploring how new tasks and processes will impact the business.

6. BA in Psychology with 2 years of Experience

  • Experience in administrative/ customer service support
  • Exceptional communication and interpersonal skills – poised, professional, and articulate
  • Must have discretion with access to sensitive company, customer, and personal information
  • Proven ability to drive projects forward, while simultaneously multitasking in an environment with shifting priorities
  • Able to work under little direction and exercise sound judgment when making time sensitive decisions
  • Proficiency in Outlook, Word, Excel, PowerPoint, and other office applications
  • Self-motivated with the ability to work to tight deadlines with accuracy
  • Ability to multi-task, in fast paced and vibrant work environment.
  • A desire to have an in-depth knowledge of the company and its customers
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