CUSTOMER SERVICE AGENT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 16, 2024 - The Customer Service Agent possesses business fluency in both Japanese and English, catering expertly to a diverse clientele with precision and empathy. This role demands a knack for conflict resolution and analytical thinking, ensuring customer concerns are not just heard but effectively addressed. With a background in 3D modeling and technical support, coupled with adeptness in administrative tasks, the agent thrives in fast-paced startup environments, managing multiple responsibilities smoothly under pressure.

Essential Hard and Soft Skills for a Standout Customer Service Agent Resume
  • Multilingual Proficiency
  • Technical Support
  • CRM Software Proficiency
  • Data Entry
  • Ticketing Systems
  • Financial Acumen
  • Product Knowledge
  • 3D Modeling and Printing
  • Digital Literacy
  • Reporting and Analytics
  • Empathy
  • Communication
  • Problem-Solving
  • Patience
  • Adaptability
  • Attention to Detail
  • Interpersonal Skills
  • Stress Management
  • Conflict Resolution
  • Teamwork

Summary of Customer Service Agent Knowledge and Qualifications on Resume

1. BS in Marketing with 4 years of Experience

  • Are business-fluent in spoken and written Japanese and English
  • Care about customers and are a communication expert
  • Like to demonstrate expertise and are capable of leading the customer to a resolution
  • Know how to avoid or solve conflicts and have great analytic skills
  • Good at administrative tasks and are not afraid of long to-do lists
  • Experience with 3D modeling, printing and digital fabrication
  • Experience providing technical support for hardware products
  • Familiarity with ticket or case management systems (e.g. ServiceCloud)
  • Experience in fast growing start up environment.
  • Ability to multitask and manage stress well

2. BS in Hospitality Management with5 years of Experience

  • Relevant experience in Contact Center, financial experience 
  • Excellent oral and written skills are essential: fluent in Luxemburgish, French, English, German and Dutch
  • Expresses clearly and has a good elocution
  • Motivated and accepts flexible working hours
  • Stress-resistant and knows what to do when facing complaints and objections
  • Good knowledge of MS pack (Outlook in particular)
  • Empathic and expert in active listening
  • Passionate about customers and their satisfaction
  • Helpful, friendly and puts customers first
  • Sociable, positive and constructive
  • Autonomous and independent but knows when to be a team player

3. BS in Business Administration with 2 years of Experience

  • Relevant working experience in the Logistics/Freight Forwarding/ Shipping industry
  • Experience with shipping documentation such as Bill of Ladings and other customs documents
  • Experience with Import or Export Operations
  • Good working experience with Excel
  • Are fun to work with and bring energy, creativity, high quality, and a strong can-do attitude to the team
  • Able to work under pressure and to learn fast
  • Well organized, efficient, effective, skills and multitasker
  • Strong interpersonal and communication skills
  • Experience Matric Diploma in Marketing or equivalent 
  • Relevant experience in a contact center or customer services environment
  • Competencies Knowledge Customer services value chains 
  • Customer services or issue resolution processes and procedures PricingTariff policy
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